call center csr - (experienced) Jobs in Rawalpindi

call center csr - (experienced)

client success representative – b2b Jobs in Rawalpindi

client success representative – b2b

client success specialist (female) Jobs in Rawalpindi

client success specialist (female)

client support specialist Jobs in Rawalpindi

client support specialist

clinical representative Jobs in Rawalpindi

clinical representative

customer success representative

Veclar Technologies

Position: Customer Success ExecutiveCompany: Veclar Technologies (Pvt.) Ltd. Location: Rawalpindi (On-site) Shift: U.S. Night Shift (6:00 PM &ndash; 3:00 AM PKT) Work Schedule: Monday to FridayCompensation &amp; Benefits<ul><li>Hourly Rate: PKR 16,000</li><li>Monthly Salary: PKR 150,000 &ndash; 180,000 (based on experience)</li><li>Incentives: Performance-based commissions paid in USD</li></ul>About Veclar TechnologiesVeclar Technologies (Pvt.) Ltd. is a rapidly expanding SaaS and CRM solutions company serving clients across the United States and Canada. We foster a collaborative, performance-driven culture that values innovation, professional development, and impactful contributions.Role SummaryWe are looking for a motivated and customer-centric Customer Success Executive to manage client relationships, oversee onboarding, and support sales efforts. This role is ideal for someone who excels in communication and is passionate about delivering outstanding customer experiences in a fast-paced, international environment.Key Responsibilities<ul><li>Build and nurture long-term relationships with U.S.-based clients.</li><li>Engage with prospective and existing customers via phone, email, and CRM systems.</li><li>Schedule and manage meetings with key decision-makers and stakeholders.</li><li>Oversee client onboarding and ensure prompt resolution of issues or concerns.</li><li>Maintain accurate and up-to-date customer records within the CRM.</li><li>Work closely with internal teams to enhance customer satisfaction, retention, and success.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (preferred).</li><li>1&ndash;3 years of experience in Customer Success, Business Development, or Client Relationship Management.</li><li>Excellent verbal and written English communication skills.</li><li>Strong interpersonal, organizational, and multitasking abilities.</li><li>Practical experience working with CRM tools and B2B clients.</li></ul>Preferred Qualifications<ul><li>Previous experience in SaaS or CRM-related roles.</li><li>Familiarity with U.S. or Canadian markets.</li><li>Confident and professional email and phone communication skills.</li><li>Self-motivated, goal-oriented, and adaptable to a fast-paced work environment.</li></ul>What We Offer<ul><li>Competitive performance-based commissions in USD.</li><li>Defined career growth opportunities within Customer Success and SaaS Sales.</li><li>A supportive, growth-focused work culture.</li><li>Direct exposure to international clients and leading CRM technologies.</li></ul>How to ApplyContact: +92 332 5755577 HR Department Veclar Technologies (Pvt.) Ltd.Job Type: Full-timePay: Up to Rs150,000.00 per monthWork Location: In person

Customer Success Executive

WEBDOC Medical Complex Kahuta

Department: Customer Experience / OperationsEmployment Type: Full-Time / Shift-Based (24/7 or Extended Business Hours)Role OverviewThe CX Customer Care Representative is responsible for delivering seamless, accurate, and empathetic support across voice calls and digital chat channels. The role focuses on resolving customer queries, servicing policies, supporting claims, and ensuring high customer satisfaction while meeting strict TATs, SLAs, and compliance standards.Key Responsibilities1. Customer Support (Calls &amp; Chats)&middot; Handle inbound and outbound customer interactions via phone calls, live chat, email, and messaging platforms.&middot; Provide prompt, accurate, and professional assistance to customers across all digital touchpoints.&middot; Maintain consistent service quality across both voice and non-voice channels.2. Policy Servicing &amp; Account Management&middot; Assist customers with:o Policy issuance, renewals, endorsements, and cancellationso Coverage details, benefits, exclusions, and premium explanationso Policy documents, digital downloads, and account access&middot; Guide customers through self-service tools and digital platforms.3. Claims Support &amp; Coordination&middot; Support customers with:o Claims intimation and digital claim submissiono Claims status updates and TAT expectationso Document requirements and uploads&middot; Coordinate with internal claims teams to ensure timely resolution and customer communication.4. Complaint Handling &amp; Resolution&middot; Log, track, and resolve customer complaints within defined TATs and regulatory guidelines.&middot; Provide timely callbacks and follow-ups as required.&middot; Escalate unresolved or complex issues to appropriate teams while keeping customers informed.&middot; Ensure complaint resolutions comply with internal policies and regulatory standards.5. Digital Experience Enablement&middot; Educate customers on using digital channels such as mobile apps, customer portals, and chatbots.&middot; Promote paperless processes and self-service options to improve efficiency and customer convenience.&middot; Capture customer feedback to help improve digital journeys and CX processes.6. Compliance &amp; Data Security&middot; Adhere to insurance regulations, company policies, and customer data protection standards.&middot; Follow KYC, AML, and verification processes during customer interactions.&middot; Ensure accurate documentation and call/chat logging for audit and quality purposes.7. Performance &amp; Quality Management&middot; Meet and exceed KPIs including:o Average Handling Timeo First Contact Resolutiono Customer Satisfactiono Quality scores and productivity metrics&middot; Participate in quality audits, coaching sessions, and ongoing training programs.8. Documentation &amp; CRM Management&middot; Accurately record customer interactions, complaints, and resolutions in the CRM system.&middot; Maintain detailed call and chat notes for future reference and compliance.&middot; Update case statuses and ensure proper closure within SLAs.Required Skills &amp; Competencies<ul><li>Communication &amp; Customer Skills</li></ul>&middot; Excellent verbal and written communication skills. ( English &amp; Urdu )&middot; Strong empathy, active listening, and problem-solving abilities.&middot; Ability to handle difficult conversations calmly and professionally.<ul><li>Technical &amp; Digital Skills</li></ul>&middot; Comfortable working with CRM systems, chat tools, and digital insurance platforms.&middot; Fast and accurate typing skills for chat-based interactions.&middot; Basic understanding of insurance products (life, health, motor, or general insurance preferred).<ul><li>Behavioural Competencies</li></ul>&middot; Customer-first mindset with strong attention to detail.&middot; Ability to work in a fast-paced, target-driven environment.&middot; Willingness to work in shifts, including weekends and holidays if required.Qualifications &amp; Experience&middot; Bachelor&rsquo;s degree in any discipline (preferred).&middot; 1&ndash;3 years of experience in customer service, preferably in insurance, fintech, or digital services.&middot; Freshers with strong communication skills may be considered.Key Performance Indicators (KPIs)&middot; CSAT / NPS&middot; FCR&middot; AHT&middot; Adherence to TAT and SLAs&middot; Quality audit scores&middot; Complaint closure rateJob Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Type: Full-timePay: From Rs40,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Experience (CX) / Customer Care Representative

Spell Engineering

Work Schedule<ul><li>On-Site Role</li><li>Night Shift: 6:00 PM to 3:00 AM</li></ul>Key Responsibilities<ul><li>Make outbound calls to US-based contractors and construction companies</li><li>Introduce the company profile and explain our pre-construction estimation services</li><li>Identify client requirements and generate qualified leads</li><li>Build and maintain strong client relationships</li><li>Maintain accurate call logs and client data in CRM systems</li><li>Follow up with prospects to ensure conversion and engagement</li><li>Achieve daily and monthly call and lead targets</li><li>Coordinate with sales and estimation teams for smooth client onboarding</li></ul>Required Skills &amp; Qualifications<ul><li>Freshers/ Fresh Graduates are encouraged to apply</li><li>Experience in B2B sales, client success, or outbound calling preferred</li><li>Excellent verbal communication and interpersonal skills</li><li>Ability to confidently engage with decision-makers</li><li>Knowledge of the US construction industry is an added advantage</li><li>Willingness to work in a night shift environment</li><li>Comfortable working in an on-site office setu</li></ul>Job Types: Full-time, FresherPay: Rs45,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Are you willing and able to work in a night shift schedule from 6:00 PM to 3:00 AM ?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Client Success Representative – B2B

AKY Services Pvt. Ltd

Join Bali 4 as a Call Center Customer Sales Representative (Night Shift) Salary: Starting from PKR 35,000/- + IncentivesAbout the Role Bali 4 is hiring confident, energetic, and motivated individuals to join our growing team as Customer Sales Representatives (CSRs). In this role, you will connect with potential customers through outbound calls, understand their needs, and offer suitable solutions. This opportunity is ideal for freshers who are eager to start and grow their careers in sales and customer service.Key Responsibilities<ul><li>Make outbound calls to engage and convert potential customers.</li><li>Identify customer requirements and provide clear, accurate information.</li><li>Enter customer details and call outcomes accurately in the system.</li><li>Recommend or upsell services when appropriate.</li><li>Maintain a friendly, professional, and positive approach on every call.</li></ul>Requirements<ul><li>Minimum education: High School Diploma or equivalent.</li><li>Must be 18 years or older.</li><li>Good English communication skills (spoken and written).</li><li>Strong listening, persuasion, and problem-solving abilities.</li><li>Energetic, adaptable, and eager to learn.</li><li>Basic computer skills and familiarity with data entry.</li></ul>What We Offer<ul><li>Starting salary of PKR 35,000/- plus attractive performance incentives.</li><li>Paid training to support your success.</li><li>Clear career growth and advancement opportunities.</li><li>Supportive, fast-paced, and professional work environment.</li></ul>How to Apply To schedule your interview, contact HR at 0309-5181889.At Bali 4, we believe in equal opportunities and value diversity. Join our team and grow your career with us.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Night Shift (Freshers can Apply!)

BI COMMUNICATIONS (SMC-PRIVATE) LIMITED

Job Title: Customer Service Representative (CSR) &mdash; Female Job Type: Full-TimeJob Description: We are hiring a confident and professional Female Customer Service Representative (CSR) with excellent communication skills to join our team at Gulberg Greens.Key Responsibilities:<ul><li>Handle customer calls, messages, and inquiries in a polite and professional manner.</li><li>Provide accurate information about company products and services.</li><li>Resolve customer concerns efficiently and escalate when necessary.</li><li>Maintain customer records and follow-ups.</li><li>Ensure high levels of customer satisfaction.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Excellent verbal and written communication skills.</li><li>Friendly, confident, and customer-focused personality.</li><li>Basic computer skills and familiarity with CRM or call systems is a plus.</li><li>Candidates residing near Gulberg Greens will be preferred.</li></ul>Compensation:<ul><li>Competitive salary (discussed during interview).</li></ul>Location : Candidates residing near Gulberg Greens are preferableJob Type: Full-timeWork Location: In person

Customer Support Executive

Comtanix

Customer Support RepresentativePlease read thoroughly before you apply.Location: Bahria Town, Phase 8, Rawalpindi Timing: 7 PM - 4 AMComtanix is a fast-growing BPO (NOT a call center) situated in Bahria Phase 8, Rawalpindi. Currently we are looking for experienced individuals for the post of &lsquo;&rsquo;Customer Support Representative&rsquo;&rsquo; with great verbal and written communication skills.Responsibilities Include:<ul><li>Interact with prospective customers across the USA via outbound phone calls, and emails to grow and maintain existing business.</li><li>Pro-actively hunt for new opportunities within the assigned territories/accounts</li><li>Maintain a well-developed pipeline of prospects</li><li>Develop strong, ongoing relationships with prospects and customers</li><li>Regularly connect with the customers and the suppliers via phone/email for profitable relations</li><li>Work with the technology partners on price quotations as per the customer requisitions</li><li>Track all sales activities in the CRM system and keep current by updating account information regularly</li><li>Achieve quarterly sales target</li><li>Weekly reporting to the Sales manager and supervisor.</li></ul>SkillsMS Office, Fluent in English, Knowledge Of CRM System, Writing Skills, B2B Business Development, OutlookJob Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Rep

Prime BPO5

Customer Service Representative (CSR) / Call Center Agent Jobs in Rawalpindi &ndash; Night ShiftPrime BPO 5 is hiring Customer Service Representatives, Verifiers, and Sales Closers for its US-based call center campaigns in Rawalpindi / Islamabad.If you&rsquo;re looking for a high-paying call center job, night shift employment, or a career in telemarketing and sales, this is your opportunity to join a fast-growing BPO company in Pakistan.Job Details<ul><li>Job Title: Customer Service Representative (CSR) / Verifier / Sales Closer</li><li>Industry: Call Center / Telemarketing / BPO</li><li>Shift: Night Shift (US Campaign)</li><li>Job Type: Full-Time</li><li>Location: Rawalpindi / Islamabad</li></ul>Eligibility &amp; Requirements<ul><li>Experience:</li><li>Minimum 1 year experience in a US Call Center Sales Campaign (Preferred)</li><li>Fresh Graduates &amp; Entry-Level Candidates are encouraged to apply</li><li>Skills Required:</li><li>Excellent spoken English communication</li><li>Strong sales closing &amp; negotiation skills</li><li>Confidence, energy, and target-driven mindset</li></ul>Salary &amp; Benefits<ul><li>Market-competitive salary</li><li>Uncapped commissions &amp; performance-based bonuses</li><li>Paid annual leaves</li><li>Professional training &amp; skill development</li><li>Career growth opportunities</li><li>Supportive and professional work environment</li></ul>Fresh Candidates &ndash; No Experience?Yes! No experience required for entry-level roles. We provide complete training to help you succeed in the call center and sales industry.Job Location2nd Floor, Kamran Javed Plaza (Above Askari Bank) Near Khwaja Corporation Chowk, Main Adiala Road, Rawalpindi, Punjab, PakistanHow to ApplySend your CV / Resume via WhatsApp: +92 319 967 5139Apply now for Call Center Jobs in Rawalpindi, CSR Night Shift Jobs, Telemarketing Jobs in Pakistan, and US Campaign Call Center Careers at Prime BPO 5.Job Type: Full-timePay: Rs75,000.00 - Rs200,000.00 per monthWork Location: In person

Sales and Customers Solutions - Prime BPO 5

Explore 120+ Customer success representative in Rawalpindi this January. Find roles across top companies and apply now to boost your career.