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customer support advisor

Concentrix

<div><h2 class="jobSectionHeader">Essential Functions/Core Responsibilities
</h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or services</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>
<h2 class="jobSectionHeader">Candidate Profile
</h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader">
Career Framework Role
</h2>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.<h2 class="jobSectionHeader">
Supplemental Geographical Information
</h2>RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>
INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently
</li></ul><h2 class="jobSectionHeader">Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

International Customer Support Advisor

VisionPlus

Location: Istanbul (Office near Vadi Istanbul AVM) Salary: 1000 USD/month Work Model: Rotating shifts &ndash; 1 week office / 1 week work from home Shifts: Day &amp; Night shiftsPosition Summary:We are looking for a dynamic and customer-focused Customer Support Agent to join our team in Istanbul. You will be the first point of contact for our customers, providing professional support and ensuring a smooth experience with our payment services.Key Responsibilities:<ul><li>Respond to customer inquiries via email, chat, and phone in a timely and professional manner.</li><li>Provide accurate information regarding company products, services, and payment processes.</li><li>Assist customers with account setup, transaction issues, payment inquiries, refunds, and troubleshooting.</li><li>Investigate and resolve customer issues, escalating complex cases to the appropriate departments when needed.</li><li>Stay up to date on product knowledge, service features, and internal policies.</li><li>Log customer interactions and resolutions accurately in the system.</li><li>Collaborate with internal departments such as Compliance, Risk, Technical Support, Product, and Finance to resolve customer concerns.</li><li>Ensure compliance with company guidelines and regulatory standards.</li><li>Meet or exceed individual and team performance targets (e.g., response time, resolution rate, customer satisfaction).</li></ul>Requirements:<ul><li>Native Arabic and fluent English (both written and spoken)</li><li>1&ndash;2 years in customer support, preferably in fintech, financial services, or a payment service provider environment</li><li>Strong verbal and written communication</li><li>Excellent problem-solving and attention to detail</li><li>Customer-oriented mindset with the ability to stay calm under pressure</li></ul>Availability: Willingness to work in shifts, including weekends and holidays as requiredJob Type: Full-timePay: 42,000.00TRY per month

Customer Support Agent (Arabic Speaker) – Rotating Shifts (Office & Remote)

MANGO

<div>
 Mango'da yapt&inodot;&gbreve;&inodot;m&inodot;z her &scedil;eyi tutkuyla &scedil;ekillendiriyoruz. Barselona'da kurulduk ve 120'den fazla &uuml;lkede varl&inodot;&gbreve;&inodot;m&inodot;zla, yarat&inodot;c&inodot;l&inodot;k, yenilik&ccedil;ilik ve &ouml;zg&uuml;nl&uuml;kle d&uuml;nyaya ilham veriyoruz.
 
 
 &Ccedil;ok k&uuml;lt&uuml;rl&uuml; ekibimiz, ba&scedil;ar&inodot;m&inodot;z&inodot;n arkas&inodot;ndaki itici g&uuml;&ccedil;t&uuml;r ve benzersiz tarz&inodot;m&inodot;z&inodot; d&uuml;nyan&inodot;n her yerindeki insanlarla bulu&scedil;turur.
 
 
 
 FAYDALARINIZ:
 
 
 
 Mango&rsquo;da, yarat&inodot;c&inodot;l&inodot;k ve yenili&gbreve;in moday&inodot; ileriye ta&scedil;&inodot;ma konusunda bize ilham verdi&gbreve;i kapsay&inodot;c&inodot; bir k&uuml;lt&uuml;re inan&inodot;yoruz. Bu nedenle, herkes i&ccedil;in e&scedil;it f&inodot;rsatlar sunmaya ve her bireyin &ouml;zg&uuml;nl&uuml;&gbreve;&uuml;ne de&gbreve;er vermeye kararl&inodot;y&inodot;z.
 
 
 
 Taking Fashion
 
 
 
 
 Further
 
</div>

İNDİRİM DESTEK SATIŞ DANIŞMANI - FORUM İSTANBUL

<div>
 
 Company Description
 
 
 
 As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device &ndash; SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
 
 
 
 What We Offer
 
 
 
 Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 Who You&rsquo;ll Become
 
 
 
 A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the &ldquo;subject matter expert&rdquo; responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP&rsquo;s unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.
 
 
 
 What You&rsquo;ll Do
 
 
 
 As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
 
 
 Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
 
 
 Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
 
 
 Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
 
 
 The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.
 
 
 
 Solution Areas Focus
 
 
 
 SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
 
 
 
 What You Bring
 
 
 
 2-3 (Max 3 years) Years of professional experience (not including internships and part-time work) with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
 
 
 Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
 
 
 A cooperative and productive approach to working relationships, internally and externally.
 
 
 A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
 
 
 An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
 
 
 A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
 
 
 Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
 
 
 Proficiency in English to engage with our global network.
 
 
 The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
 
 
 
 About SAP Academy For Customer Success
 
 
 
 The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
 
 
 
 
 Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
 
 
 #SAPAcademyforCustomerSuccess
 
 
 #SAPCSCareers
 
 
 
 SAP'S DIVERSITY COMMITMENT
 
 
 
 To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
 
 
 SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to HR Direct (Americas: hrdirectamericas@sap.com, APJ: hrdirectapj@sap.com, EMEA: careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
 
 
 
 #SAPNextGen
 
</div>

Solution Advisor Associate - SAP Academy for Customer Success - Türkiye

ALFA Medical Investment Fund

International Patient Sales Advisor &ndash; Dental Tourism Location: Şişli, IstanbulDentSpa Clinic is one of Turkey&rsquo;s top dental tourism providers, welcoming international patients with a multicultural team of 200+ professionals. We are expanding our sales department and looking for a motivated advisor to guide global patients through their treatment journey.Responsibilities<ul><li>Present dental treatments to international patients using a clear, consultative approach.</li><li>Manage patient records and follow-ups through our CRM.</li><li>Convert warm leads into confirmed treatment plans.</li><li>Communicate with patients via phone, email, and messaging platforms.</li><li>Coordinate with dentists and clinic teams to ensure smooth scheduling and care.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree preferred (Business, Marketing, International Relations, etc.).</li><li>Experience in international sales; healthcare or dental tourism is a plus.</li><li>Strong communication skills and customer-oriented mindset.</li><li>Proven track record in lead conversion.</li><li>Fluent English; additional languages (Russian, Spanish, Italian, French, German) are a bonus.</li></ul>Benefits<ul><li>Competitive base salary + commission.</li><li>Pre-qualified leads (no cold calling).</li><li>Paid annual leave, Multinet meal card.</li><li>Employee &amp; family dental discounts.</li><li>Continuous training and language/career development support.</li><li>Dynamic, international work environment.</li></ul>İş T&uuml;r&uuml;: Tam zamanlıBaşvuru Soruları:<ul><li>What is your salary expectation?</li><li>Can you commute to Şişli/Mecidiyek&ouml;y?</li><li>Do you have both residence permit and registered adress to stay in Turkey?</li></ul>

International Sales Specialist

Dell Technologies

<div>Dell Technologies products drive human progress. Which means, as a member of our Merchandising team, you&rsquo;ll get to do something special. You&rsquo;ll drive the success of products which help people and businesses break new ground. At the same time, you&rsquo;ll power the growth of our unique organization so we can keep innovating for a better future. Managing a product throughout its lifecycle, our Merchandising professionals translate business goals into product strategies, assortments and specifications. It&rsquo;s their vision that simultaneously fulfills company strategy and customer needs.
Join us to do the best work of your career and make a profound social impact as a Senior Merchandising Advisor on our Merchandising team in Istanbul, Turkey. 
What you&rsquo;ll achieve 
As a Senior Merchandising Advisor, you will define and execute a technical plan to support assigned product lines, utilizing market analysis to craft assortment and pricing strategy. You will drive the top and bottom line, optimizing all aspects of the portfolio P&amp;L by delivering smart assortment, creating continual channel improvements and delivering the best customer experience. 
 
You will:<ul><li>
Creating the business vision and driving the product strategy across the region for the stock and sell business</li><li>
Drive the top and bottom line and optimizing all the aspects of the portfolio P&amp;L by delivering a balanced assortment, driving channel improvements and delivering the best customer experience</li><li>
Owning the product strategy for the region and providing feedback to product teams on future requirements</li><li>
Engage with key alliance partners and drive regional engagements</li><li>
Be the product evangelist for the region and participate in distributor and reseller enablement activities</li></ul> 
Take the first step towards your dream career 
Every Dell Technologies team member brings something unique to the table. Here&rsquo;s what we are looking for with this role: 
 
Essential Requirements<ul><li>
10+ years of relevant experience or equivalent combination of education and work experience</li><li>
Strong oral and written communication skills to communicate with sales, finance, marketing, product management and leadership teams</li><li>
Technology acumen - understanding of the PC industry, including key technologies, major competitors, product and industry trends, markets and typical marketing practices, product positioning and other related product and marketing experience</li><li>
Financial acumen - strong understanding of product/brand P&amp;L's would be essential</li><li>
Effective in influencing cross-functional teams</li></ul> 
Desirable Requirements<ul><li>
Education background in Business and/or Marketing; MBA strongly preferred</li><li>
Advanced analytical ability</li></ul> 
Who we are
We believe that each of us has the power to make an impact. That&rsquo;s why we put our team members at the center of everything we do. If you&rsquo;re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we&rsquo;re looking for you. 
 
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. 
 
Application closing date: 31 December 2025 
 
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Job ID:R273298</div>

Category and Brand Manager - Turkey

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International Customer Support Advisor

International Customer Support Advisor

Customer Support Agent (Arabic Speaker) – Rotating Shifts (Office & Remote)

İNDİRİM DESTEK SATIŞ DANIŞMANI - FORUM İSTANBUL

Solution Advisor Associate - SAP Academy for Customer Success - Türkiye

International Sales Specialist

Category and Brand Manager - Turkey