customer support executive Jobs in Karachi

customer support executive

accounts assistant

office assistant

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customer support assistant

Highfy Private Limited

Customer Support ExecutiveCompany: Highfy.pk Location: Khaliq Uz Zaman Road, Block 8 Clifton, Opposite Bachaa Party, Karachi Job Type: Full-Time Education Required: Minimum Bachelor&rsquo;s Degree Salary: PKR 60,000 &ndash; 65,000 per monthAbout Highfy.pkHighfy.pk is a fast-growing eCommerce platform committed to delivering quality products and an excellent shopping experience. We believe in a customer-first mindset and are looking for individuals who genuinely care about customer satisfaction and building long-term relationships.Job Responsibilities<ul><li>Respond to customer inquiries via call, WhatsApp, email, and social media in a timely and professional manner</li><li>Resolve customer complaints efficiently while maintaining a positive tone</li><li>Process orders, returns, exchanges, and refunds</li><li>Coordinate with logistics and warehouse teams to ensure smooth order fulfillment</li><li>Maintain accurate records of customer interactions</li><li>Provide product information and assist customers in making informed purchasing decisions</li><li>Identify customer needs and suggest improvements to enhance the customer experience</li></ul>Requirements<ul><li>Female Only</li><li>Minimum Bachelor&rsquo;s degree (required)</li><li>2 years experience in Customer Support</li><li>Ability to handle incoming calls and customer complaints professionally</li><li>Strong communication skills (Urdu &amp; English)</li><li>Excellent problem-solving abilities</li><li>Ability to handle difficult situations with patience and professionalism</li><li>Basic computer proficiency (MS Office, Excel, CRM tools preferred)</li><li>Previous customer support experience is a plus</li><li>Must have a customer-first mindset</li></ul>Working Hours<ul><li>09:00 AM &ndash; 06:00 PM (Monday to Saturday)</li></ul>Benefits<ul><li>Paid leaves</li><li>Attendance allowance</li></ul>If you are passionate about helping customers and want to be part of a dynamic team, we&rsquo;d love to hear from you!Job Type: Full-timePay: Rs60,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>How soon can you join?</li></ul>Work Location: In person

Customer Support Executive

IBEX Global

Job Description :ibex Pakistan is seeking a motivated and customer-oriented Global Customer Support Associate to join its Customer Service Department. The role involves handling international customer interactions through voice and chat channels while delivering exceptional service and maintaining high professional standards.Key Responsibilities:- Handle inbound customer inquiries from international clients via calls and chat- Provide accurate information about products, services, and company policies- Resolve customer issues, complaints, and basic technical/service-related concerns efficiently- Maintain detailed and accurate records of customer interactions in CRM systems- Meet individual and team performance targets, including quality and productivity metrics- Escalate complex issues to relevant departments when required- Ensure a high level of customer satisfaction and professionalism at all timesRequirements : - O/A Levels or Matric degree - Excellent verbal and written communication skills in English. - Ability to work independently and thrive in a fast-paced environment.Benefits : - Transport Facility - Permanent Position - Opportunity for career advancement within our growing organization.Salary : 65K - 115KLocation : Ibex Tower, Shahrah e Faisal, KarachiShift : 4pm - 11am (any 9 hours)Job Types: Full-time, FresherWork Location: In personJob Types: Full-time, FresherPay: Rs65,000.00 - Rs115,000.00 per monthWork Location: In person

Customer Support Associate

DK Digital Solutions

Job Title: International Customer Support Executive (Logistics Department)Location: Gulshan-e-Iqbal, Block 2, KarachiSalary: PKR 60,000 per monthWorking Hours: 6:00 PM &ndash; 3:00 AM Working Days: Monday to FridayJob OverviewWe are seeking a skilled and experienced International Customer Support Executive for our Logistics Department. The ideal candidate will be responsible for handling international clients, managing shipment-related queries, and ensuring smooth communication between clients and internal operations teams.Key Responsibilities<ul><li>Handle international customer inquiries via email, calls, and chat</li><li>Provide real-time updates on shipments and logistics operations</li><li>Coordinate with internal logistics and operations teams for issue resolution</li><li>Manage complaints, delays, and escalation cases professionally</li><li>Maintain accurate records of customer interactions</li><li>Ensure high-quality customer service and client satisfaction</li><li>Follow company SOPs and service level agreements (SLAs)</li></ul>Requirements<ul><li>Minimum 2 years of experience in customer support (preferably logistics or international support)</li><li>Strong communication skills in English (written &amp; spoken)</li><li>Ability to work night shift (6 PM &ndash; 3 AM)</li><li>Experience in handling international clients is a plus</li><li>Good problem-solving and coordination skills</li><li>Ability to work under pressure and meet deadlines</li></ul>We Offer<ul><li>Professional working environment</li><li>Growth opportunities in logistics and international operations</li><li>Long-term career development potential</li></ul>Pay: Rs60,000.00 per monthWork Location: In person

Home Done

About Us:Home Done is a leading UK-based online retailer specializing in home and garden products. We are looking for Customer Service and Support professionals to join our back-office team in Karachi. If you are passionate about providing exceptional customer service and have the skills to thrive in a dynamic work environment, we want to hear from you!Primary Responsibilities:<ul><li>Process customer orders and promptly respond to emails.</li><li>Handle customer inquiries and calls effectively.</li><li>Provide after-sales support to ensure customer satisfaction.</li><li>Address ad-hoc tasks as needed.</li></ul>Required Skills and Qualifications:<ul><li>4+ years of experience in customer service and support roles with international companies.</li><li>UK-market experience will be a plus.</li><li>Experience in order processing and order management.</li><li>Exceptional command of the English language, both written and spoken (mandatory).</li><li>Previous experience in call handling and customer service.</li><li>Familiarity with relevant CRMs.</li><li>eCommerce industry experience will be preferred.</li></ul>Interpersonal and Soft Skills:<ul><li>Commitment to quality and customer satisfaction.</li><li>Excellent attention to detail.</li><li>Self-organized &amp; disciplined.</li><li>Team player (cooperates and works well with team members).</li><li>Excellent communication skills with the ability to explain issues clearly and simply, both orally and in writing.</li><li>Strong work ethic and ability to multitask efficiently.</li></ul>What We Offer:<ul><li>Competitive salary package based on skills and experience.</li><li>Yearly increments to recognize and reward your contributions.</li><li>Comprehensive health insurance coverage for you, your spouse, and your children.</li><li>Paid leave for work-life balance.</li><li>The chance to be part of a growing company with a strong market presence</li></ul>Salary Range: PKR 70,000 to 90,000Work Schedule: 12:30 pm to 9:30 pm (PKT) Mon to Fri + Alternate SundaysJob Location: DHA, Phase V, Karachi (Onsite)Drop your CV at hr@homedone.co.ukJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 3 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

zyltech digital 

Urgent Hiring: Chat Support ExecutiveCompany: Zyltech DigitalLocation: Gulshan-e-iqbalShift: Night Shift (10:00 PM &ndash; 7:00 AM)Job Type: Full-Time 1-6 Months Experienced in any International campaignAbout the Role:Zyltech Digital is actively hiring driven and enthusiastic Sales Executives to join our fast-growing team! In this role, you&rsquo;ll handle chat-based inquiries, assist potential customers through live chat, and convert leads into loyal clients. This is a fantastic opportunity to build strong customer relationships, showcase our top-quality services, and contribute to a high-performing sales team.Key Responsibilities:Respond promptly and professionally to customer inquiries via live chatProvide clear, detailed, and accurate information about our products/servicesPromote Zyltech&rsquo;s offerings and successfully close salesConsistently achieve individual and team sales targetsResolve customer issues with a positive, solution-focused approachFixed night shift: 10:00 PM to 7:00 AMCompensation &amp; Benefits:Competitive fixed salaryTwo performance-based incentivesSupportive, growth-oriented work environmentCareer development opportunities post-probationAttractive allowances and benefits after probationWhy Work with Zyltech Digital?At Zyltech Digital, we put your growth first. We offer a vibrant and encouraging workplace where your efforts are recognized and rewarded. With ongoing training, career progression paths, and performance bonuses, your success is truly our success.Ready to grow with us? Apply now and be part of our winning team!Job Types: Full-time, FreshersWork Location: Gulshan-e-Iqbal,karachiJob Type: Full-timeWork Location: On the road

Chat Support Executive ( Night Shift)

The Content House

<ul><li>Respond to customer inquiries and complaints professionally via Whatsapp.</li><li>Maintain a high level of product/service knowledge to provide accurate information.</li><li>Log and track customer interactions in the CRM system.</li><li>Resolve issues efficiently or escalate complex cases to the relevant department.</li><li>Follow up with customers to ensure complete satisfaction.</li><li>Assist with basic administrative tasks such as data entry and filing.</li><li>Work collaboratively with the sales and operations teams to improve customer experience.</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Officer (Female)

Shahenshah Accountants & Consultants

Job description:Company Overview and Job SummaryShahenshah Accountants &amp; Consultants (SAC), a consulting firm, focused on providing a comprehensive set of services in business setup, taxation, accounting, audit, compliance to the clients of UAE-based firms. SAC has established a proven record and entrusted itself before UAE based firms through its exceptional services.We are looking for a competent and experienced Public Relationship Officer to manage client coordination, government documentation, handle tax matters and compliance-related matters in the UAE. This job offers excellent opportunity to a suitable candidate to join a fastest growing UAE-focused firm while working from home country i.e. Pakistan.Key Job ResponsibilitiesUAE Business Setup &amp; PRO Services<ul><li>Coordinate company formation (Mainland, Free Zone, Offshore)</li><li>Handle trade license issuance, renewal, and amendments,</li><li>Handle tenancy renewals and tenancy attestation.</li></ul>Visa &amp; Immigration Services<ul><li>Process VISAs (employee, investor, partner, family), residency permits, labor cards, and manage onboarding/offboarding processes.</li><li>Coordinate Emirates ID, medical tests, biometrics, and visa stamping</li><li>Liaise with Free Zone authorities</li></ul>Taxation &amp; Compliance<ul><li>Assist and coordinate VAT registration, VAT filing, and VAT deregistration</li><li>Support Corporate Tax registration and Corporate Tax return filing</li><li>Ensure compliance with FTA regulations and UAE tax laws</li></ul>Client Handling &amp; Coordination<ul><li>Act as the main point of contact with clients.</li><li>Handle client inquiries related to UAE business setup, visa &amp; immigration, taxation compliance etc.</li><li>Ensure timely updates and professional communication via email, calls, and messages with the clients and internal departments.</li></ul>Internal Coordination<ul><li>Coordinate with accounts, tax, and operations teams for smooth service delivery</li><li>Maintain SOPs and compliance checklists/deadlines.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree (Business, Commerce, or related field preferred)</li><li>2&ndash;4 years of experience as a PRO or Client Relationship Officer or VAT Specialist.</li><li>Preference will be given to candidates having:</li><li>Hands-on knowledge of VAT filing and Corporate Tax processes</li><li>Experience with UAE portals (FTA &amp; Free Zones) is preferred</li><li>Proven PRO experience in the UAE.</li></ul>Skills Required:<ul><li>Excellent verbal and written communication skills. No exception.</li><li>Strong client-handling and coordination abilities</li><li>Ability to multitask and work in a fast-paced environment</li><li>Strong organizational and documentation skills</li><li>Attention to details</li><li>Professional appearance and conduct</li></ul>Job Type &amp; Location<ul><li>Job Type: Full-time</li><li>Work Location: On-site in Pakistan</li></ul>What to Expect from SAC<ul><li>Competitive Package including perks and benefits</li><li>Relevant on-job training shall be provided</li><li>Excellent working environment</li><li>Fast-paced career growth opportunities to performing candidates</li></ul>Job Type: Full-timeWork Location: In personPay: Rs60,000.00 - Rs70,000.00 per hourApplication Question(s):<ul><li>Are You Married? We hire only marrieds for this position.</li></ul>Experience:<ul><li>2year: 1 year (Required)</li></ul>Language:<ul><li>Do you speak English? (Required)</li></ul>Work Location: In person

Client Support officer

Explore 925+ Customer support assistant in Karachi this May. Find roles across top companies and apply now to boost your career.

925 customer support assistant jobs In Karachi

Customer Support Executive

Customer Support Associate

Customer Support Executive

Customer Support Executive

Chat Support Executive ( Night Shift)

Customer Support Officer (Female)

Client Support officer