customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

office assistant

customer support assistant

QistBazaar

We're looking for a Male QA Executive to join our Customer Support Department.Requirements: Experience in Call Center/Customer Support QAStrong communication and analytical skills Ability to monitor calls, provide feedback, and improve service qualityPay: From Rs45,000.00 per monthWork Location: In person

QA Executive (Customer Support)

Paksa IT soloutions (Pvt.) Limited

Responsibilities:Make outbound calls to businessesShare company servicesSchedule meetings with clientsFollow up with interested customersHandle communication via calls, WhatsApp, and emailRequirements:Good communication skills (Urdu required, basic English)Confident on callsBasic computer knowledgePositive attitudePay: Rs50,000.00 per monthWork Location: In person

Customer Support Executive (Female Only)

Mashreq

<div>
 Job Description
 
 Designation: Assistant Manager &ndash; RBG Analytics
 
 Department: RBG Analytics
 
 Experience: 6-8 Years
 
 Location: Pakistan
 
 
 Role Purpose
 
 The Assistant Manager &ndash; AI &amp; Machine Learning will support the development of advanced analytics and AI-driven solutions to enhance digital banking performance, customer engagement, and marketing effectiveness. The role focuses on leveraging customer digital footprint data across digital channels to generate insights, develop predictive models, and optimize digital marketing campaigns and customer journeys.
 
 In addition to traditional machine learning expertise, the role requires foundational AI Engineering capabilities, including familiarity with Large Language Models (LLMs) and their application in banking use cases such as customer support automation, intelligent search, and digital engagement solutions.
 
 The role requires strong analytical capability, technical expertise in machine learning, and the ability to translate digital behavioral data into actionable insights that support business growth and customer experience initiatives.
 
 
 Ability to deliver Use cases in RM Efficiency/Productivity improvement
 
 Ability to do Analytics on Commercial Banking / Corporate Banking Portfolio and Identity Opportunities
 
 Portfolio Analytics on CASA Portfolio to support CASA Squad and Product team
 
 Bringing robust tracking and campaign fulfillment process for Liabilities /Trade Finance/ Working Capital
 
 
 Key Result Areas (KRA)
 
 1. Machine Learning &amp; Predictive Analytics
 
 - Develop and deploy machine learning models to support digital banking use cases such as customer segmentation, churn prediction, next-best-product recommendations, and campaign targeting.
 
 - Implement predictive analytics models to improve customer engagement and product adoption across digital channels.
 
 - Continuously monitor model performance and refine algorithms to improve accuracy and business impact.
 
 Digital Marketing Analytics
 
 - Support marketing teams in evaluating digital campaign performance using advanced analytics and AI-driven insights.
 
 - Build models for campaign targeting, customer propensity, and marketing attribution.
 
 - Provide insights on channel effectiveness, campaign ROI, and customer acquisition strategies.
 
 4. AI Engineering &amp; LLM Applications
 
 - Support the design and development of AI-powered solutions using Large Language Models (LLMs) for digital banking use cases.
 
 - Assist in building AI-driven tools such as chatbots, intelligent assistants, knowledge search, and automated content generation.
 
 - Integrate AI models and APIs into banking platforms and analytics workflows.
 
 - Experiment with prompt engineering and model fine-tuning to enhance AI solution performance.
 
 5. Data Preparation &amp; Feature Engineering
 
 - Extract, clean, and transform large datasets from multiple banking systems and digital platforms.
 
 - Develop feature engineering strategies to improve machine learning model performance.
 
 - Work with data engineering teams to ensure efficient data pipelines for analytics use cases.
 
 6. Collaboration with Business &amp; Product Teams
 
 - Work closely with digital banking, marketing, and product teams to identify data-driven opportunities.
 
 - Translate business requirements into analytical models and actionable insights.
 
 - Present findings and recommendations to stakeholders to support strategic decisions.
 
 
 Problem Solving &amp; Decision Making
 
 Analytical Problem Solving
 
 - Analyze complex datasets to identify patterns, anomalies, and opportunities that improve customer engagement and digital banking performance.
 
 - Apply statistical techniques and machine learning methods to solve real business challenges.
 
 AI Solution Design
 
 - Support decision-making related to the selection and application of AI/ML models, including LLM-based solutions for digital banking processes.
 
 - Evaluate trade-offs between model performance, scalability, and usability in production environments.
 
 Data Interpretation &amp; Business Insights
 
 - Translate complex analytical outputs into clear business insights that can inform marketing strategies and product development.
 
 
 Technical Skills
 
 Programming &amp; Data Analysis
 
 - Strong proficiency in Python for machine learning and data analysis.
 
 - Experience with SQL for data extraction and manipulation.
 
 - Knowledge of R is an added advantage.
 
 Machine Learning &amp; AI
 
 - Experience with machine learning algorithms including regression, classification, clustering, and recommendation systems.
 
 - Hands-on experience with libraries such as Scikit-learn, TensorFlow, PyTorch, XGBoost, or LightGBM.
 
 AI Engineering &amp; LLM Technologies
 
 - Understanding of Large Language Models (LLMs) and their applications.
 
 - Experience working with LLM APIs and frameworks (e.g., OpenAI APIs, LangChain, or similar frameworks).
 
 - Basic knowledge of prompt engineering, embeddings, and retrieval-augmented generation (RAG).
 
 - Familiarity with developing AI-enabled applications such as chatbots or knowledge assistants.
 
 Data Processing
 
 - Experience working with large datasets using Pandas, NumPy, and big data frameworks such as PySpark or Spark.
 
 Digital Analytics Tools
 
 - Familiarity with digital analytics platforms such as Google Analytics, Adobe Analytics, or similar tools.
 
 - Experience analyzing customer digital behavior and clickstream data.
 
 Data Visualization
 
 - Ability to build dashboards and visualizations using Power BI, Tableau, or similar BI tools.
 
 
 Skills &amp; Competencies
 
 - Strong analytical and problem-solving abilities
 
 - Ability to work with large and complex datasets
 
 - Understanding of digital customer journeys and online behavior analytics
 
 - Foundational understanding of AI engineering concepts and LLM applications
 
 - Effective communication and presentation skills
 
 - Ability to translate analytical insights into business recommendations
 
 - Collaborative approach to working with cross-functional teams
 
 
 Educational Qualifications
 
 Bachelor&rsquo;s or master&rsquo;s degree in one of the following disciplines:
 
 - Computer Science
 
 - Data Science
 
 - Artificial Intelligence
 
 - Statistics
 
 - Engineering or related quantitative field Bottom of Form
</div>

Assistant Manager - Analytics (Mashreq Global Network Pakistan)

Sauz Technology and Designs

Job Title: Cook / Office Kitchen AssistantJob Summary: We are looking for a reliable and experienced Cook / Office Kitchen Assistant to prepare daily meals and refreshments for office staff. The candidate should be organized, hygienic, and capable of managing the office kitchen independently.Key Responsibilities<ul><li>Prepare and serve lunch for approximately 30 employees every working day (except Sundays).</li><li>Prepare and serve tea twice daily during office hours.</li><li>Maintain cleanliness and hygiene of the kitchen, cooking utensils, and dining area.</li><li>Ensure proper storage and handling of food items.</li><li>Monitor kitchen inventory and inform management when supplies need replenishment.</li><li>Follow food safety and hygiene standards at all times.</li><li>Perform other kitchen-related duties as assigned.</li></ul>Requirements<ul><li>Previous experience as a cook or kitchen assistant is preferred.</li><li>Ability to prepare hygienic and tasty meals for a group of approximately 30 people.</li><li>Honest, punctual, and responsible.</li><li>Good time management and organizational skills.</li></ul>Benefits<ul><li>Accommodation provided</li><li>Reasonable salary (based on experience and skills)</li><li>Stable and friendly working environment</li></ul>Work Location: In person

COOK / Office Boy

Jafar&sons

Send your Resume on WhatsApp +923272318873Apply only a shipping agent experienced personRequired assistant shipping Executive for container booking with the line and international forwarder.Minimum experience 3 years.Good at English speaking and writing.Saturday and Sunday offOffice location DHA Phase 7 Khayaban-E-Abbasi KarachiJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Assistant Shipping Executive

The Citizens Foundation (TCF)

DescriptionThe Assistant Manager &ndash; Operations is responsible for ensuring the smooth execution of the College's day-to-day operational and administrative activities. The incumbent will oversee facilities management, procurement, vendor coordination, transport operations, inventory management, maintenance, utilities, and operational compliance to ensure an efficient and safe learning environment.Working closely with the Manager &ndash; Systems &amp; Operations, the role serves as the primary operational focal person for the campus by coordinating with internal departments, external vendors, government bodies, and service providers while ensuring uninterrupted academic operations.Job Responsibilities: Area 1: Operations &amp; Facilities Management<ul><li>Ensure the smooth day-to-day operations of the College and maintain a safe, clean, and functional campus environment.</li><li>Supervise housekeeping, security, and maintenance staff while coordinating preventive and corrective maintenance of college facilities, equipment, and utilities.</li><li>Ensure operational readiness for academic activities, examinations, meetings, and events.</li></ul>Area 2: Procurement, Inventory &amp; Vendor Management<ul><li>Coordinate procurement, inventory management, and timely distribution of textbooks, stationery, uniforms, examination materials, and other operational supplies.</li><li>Liaise with approved vendors and service providers, maintain vendor records, verify invoices, and ensure timely processing of procurement and operational requirements.</li></ul>Area 3: Transport &amp; Administrative Support<ul><li>Manage staff and student transport operations, coordinate with transport vendors, monitor vehicle tracking systems, and resolve operational issues.</li><li>Maintain attendance and leave records through NMS, prepare operational reports, process utility bills, and support finance and HR-related administrative activities.</li></ul>Area 4: Coordination &amp; Compliance<ul><li>Coordinate with Regional Office departments, Boards, utility providers, vendors, and other external stakeholders for operational matters.</li><li>Ensure compliance with organizational policies, maintain operational documentation, support audits and inspections, and undertake additional responsibilities assigned by the Manager &ndash; Systems &amp; Operations.</li></ul>Required Skills<ul><li>Strong knowledge of operations and administrative processes</li><li>Proficiency in MS Office, particularly Excel and Word</li><li>Experience using HRIS/NMS and attendance management systems</li><li>Strong vendor and stakeholder management skills</li><li>Good planning, organization, and execution abilities</li><li>Excellent communication and interpersonal skills</li><li>Ability to troubleshoot operational issues under pressure</li><li>Strong documentation and record management skills</li><li>A great work ethic and a knack for continuous improvement</li><li>Alignment with college culture and values of Ardor, Leadership, Integrity, Persistence and Humility</li></ul>EducationBBA/BPA/MBA/MPA/MS or any other relevant qualificationExperience2&ndash;3 years of relevant experience in Operations, Administration, Facilities Management, or Supply Chain. Experience in an educational institution will be preferred.Application Question(s):<ul><li>What is your current salary?</li><li>Please share your expected salary.</li><li>How many total years of experience do you have?</li></ul>Work Location: In person

Assistant Manager –Operations

DEWA Institute for Special & Inclusive Education

DEWA Institute of Special &amp; Inclusive Education is looking for an office secretary to be responsible for handling clerical tasks in our office. You will be handling incoming phone calls and other communications, greeting parents and visitors, as well as managing files, updating paperwork and other documents, and performing other general reception duties and errands.In order for you to be selected as a candidate, you will need the ability to write clearly and be proficient with word processing applications. A pleasing personality with strong communication skills is also highly valued.Office Assistant Requirements:<ul><li>Minimum Bachelor Degree.</li><li>Experience as an office secretary or in a related field.</li><li>Ability to write clearly and help with word processing when necessary.</li><li>Warm personality with strong communication skills.</li><li>Ability to work well under limited supervision.</li><li>Great communication skills.</li></ul>Job Type: Full-timeWork Location: In person

Female Office Secretary Required

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