customer service representative Jobs in Karachi

customer service representative

sales associate

assistant accountant

associate customer advocate Jobs in Karachi

associate customer advocate

cloud support engineer

customer support assistant

Heytech Limited

Please read the job description and requirements before you applyJob Description and RequirementsWe are looking for a &ldquo;Customer Support Representative for international campaign&rdquo;. The ideal candidate must be capable of maintaining a good relationship with customers. The target is to ensure excellent service grades, respond efficiently to customer inquiries, and maintain high customer satisfaction<ul><li>Listen to customers&rsquo; concerns, issues and questions</li><li>Communicate with international clients via emails/chats and calls</li><li>Resolve queries and answer customers&rsquo; questions and guide them about orders, return process , shipments to your best ability</li><li>Keep yourself updates with product knowledge</li><li>Maintain a positive attitude and calmly respond to customers&rsquo; complaints</li><li>Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise</li><li>Recommend possible products to meet the customers&rsquo; needs</li><li>Refer issues and questions to managers if necessary</li><li>Prepare product and customer reports by gathering data collected during customer interactions</li><li>Can Manage night or overnight shift</li><li>Strong E-commerce support customer background.</li><li>Experience: 1 to 2 years</li><li>Intermediate / Graduate / O/A Levels.</li></ul>Skills:<ul><li>Strong command of verbal and non-verbal communication.</li><li>Must be Fluent in English</li><li>Email writing skills.</li><li>Experienced in Customer Service is a must</li></ul>Timing : overnight or night shift Location: Gulshan e Iqbal Salary: 40k - 55kJob Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Support officer

Tenfolds Media

Job Title: Customer Support &amp; Order Processing ExecutiveLocation: [Karachi / Onsite]Job Type: Full-timeWe are looking for a dedicated individual to manage customer support and order processing for our e-commerce business. You will be responsible for handling customer queries and ensuring smooth dispatch of orders.Key Responsibilities: Respond to customer inquiries via phone, email, and chat.Resolve customer complaints in a professional and timely manner.Process incoming orders and coordinate with the dispatch/logistics team.Track shipments and update customers regarding their orders.Maintain accurate records of orders, returns, and customer interactions.Assist in improving the overall customer experience.Requirements: Previous experience in customer service or e-commerce support is preferred.Strong communication skills (English &amp; [local language, if needed]).Ability to multitask and manage time effectively.Basic computer skills (MS Office, Excel, and order management systems).Problem-solving attitude with attention to detail.What We Offer: Competitive salaryGrowth opportunities within the companySupportive and collaborative team environmentInterested candidates can share their resume at: hr@tenfoldsmedia.comJob Type: Full-timeWork Location: In person

Customer Support & Order Processing Executive

Ad Snipper

E-commerce Customer Support (Order Confirmation &amp; Returns) &ndash; Intern Location: Gulshan-e-Iqbal, Karachi Timings: Monday to Saturday, 12:00 AM &ndash; 8:00 PM Salary: PKR 20,000 &ndash; 25,000 per monthAbout the Role:Ad Snipper is looking for 2 energetic team members to join our e-commerce operations:<ul><li>Order Confirmation Associate &rarr; Call customers and confirm their orders.</li><li>Order Returns Associate &rarr; Handle return requests and coordinate with operations.</li></ul>This is a great opportunity for fresh graduates who want to grow in E-commerce and customer service.What You&rsquo;ll Do:Make and receive customer calls. Confirm orders or assist with returns. Record details accurately in the system. Provide polite, professional support.What We&rsquo;re Looking For:<ul><li>Good communication in basic English.</li><li>Confident on calls and customer-friendly.</li><li>Responsible, punctual, and eager to learn.</li><li>Fresh graduates are welcome!</li></ul>What We Offer:Salary: PKR 20,000 &ndash; 25,000 per month Hands-on training in e-commerce operations Growth opportunities in a fast-growing company Supportive &amp; friendly team cultureApply Now: Send your CV to hr@adsnipper.net with subject: &ldquo;Application &ndash; E-commerce Customer Support (Order Confirmation/Returns)Job Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthExperience:<ul><li>Customer Support service or call handling: 1 year (Required)</li></ul>Work Location: In person

E-commerce Customer Support Associate (Order Confirmation & Returns)

Job Title: Customer Care Officer Location: Naya Nazimabad, Manghopir, Karachi Experience Required: Minimum 2 Years Qualification: Bachelor&rsquo;s / Graduation Degree Employment Type: Full-timeJob Description: We are looking for a dedicated and customer-oriented Customer Care Officer to join our team. The ideal candidate will play a key role in building positive relationships with customers by providing timely, empathetic, and effective support across various channels.Key Responsibilities:<ul><li>Assist customers with inquiries, complaints, and service-related questions.</li><li>Deliver accurate information about products and services.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Respond promptly to customer inquiries via phone, email, or in person.</li><li>Effectively acknowledge and resolve customer complaints in a timely manner.</li><li>Record and manage customer interactions, transactions, comments, and complaints.</li><li>Collaborate and communicate with internal departments to ensure customer needs are met.</li><li>Provide actionable feedback on the customer service process for improvement.</li><li>Ensure overall customer satisfaction and build lasting relationships.</li></ul>Required Skills and Abilities:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to multitask and remain calm under pressure.</li><li>Proficient in using customer service software and basic computer applications.</li><li>Strong organizational skills and attention to detail.</li><li>Team player with a proactive approach to customer care.</li></ul>Why Join Us?<ul><li>Friendly and supportive work environment</li><li>Growth and development opportunities</li><li>Be part of a reputable organization located in a growing community</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Officer-Male

Jorofy Private Limited

Siar Digital is looking for talented and detail-oriented professionals for the role of &ldquo;Assistant Manager &ndash;Fulfillment&rdquo;. The Fulfillment Assistant Manager is responsible for overseeing day-to-day fulfillment operations, ensuring timely and accurate order processing, inventory management, and smooth coordination between warehouse, logistics, and customer service teams.Key Responsibilities:<ul><li>Order Management:</li><li>Supervise daily order processing and ensure timely dispatch.</li><li>Monitor order accuracy and resolve discrepancies quickly.</li><li>Inventory &amp; Warehouse Operations:</li><li>Assist in maintaining optimal inventory levels.</li><li>Ensure stock accuracy through periodic audits and cycle counts.</li><li>Coordinate with the warehouse team for space optimization and stock movement.</li><li>Logistics &amp; Delivery:</li><li>Work with courier partners to ensure on-time and cost-effective delivery.</li><li>Track shipment performance and handle escalation of delivery issues.</li><li>Team Supervision:</li><li>Assist in managing warehouse and fulfillment staff, including training and scheduling.</li><li>Motivate the team to achieve targets and maintain high-quality standards.</li><li>Process Improvement:</li><li>Identify bottlenecks and recommend process improvements.</li><li>Support the implementation of automation tools and systems for efficiency.</li><li>Reporting &amp; KPIs:</li><li>Monitor key metrics such as order fulfillment rate, delivery timelines, and customer satisfaction.</li><li>Prepare regular performance reports for the Fulfillment Manager.</li><li>Compliance &amp; Safety:</li><li>Ensure adherence to company policies, health &amp; safety, and regulatory compliance in warehouse operations.</li></ul>Key Skills &amp; Competencies:<ul><li>Strong leadership and team management skills.</li><li>Excellent communication and problem-solving abilities.</li><li>Good knowledge of warehouse/fulfillment operations, logistics, and supply chain management.</li><li>Proficiency in MS Excel, ERP, or WMS systems.</li><li>Ability to work under pressure and handle multiple priorities.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree or Diploma in Supply Chain, Business Administration, or related field.</li><li>3 years of experience in fulfillment, warehouse, or supply chain operations (with at least 1 year in a supervisory/assistant manager role).</li><li>Experience in e-commerce, retail, or distribution industry preferred.</li></ul>Location DHA Phase 1 , Karachi, Pakistan.Interested candidates meeting the required criteria can send their resumes at careers@siardigital.com mentioning &quot;Assistant Manager &ndash; Fulfillment&quot; in the subject line.Job Type: Full-timeApplication Question(s):<ul><li>Current Salary and Expected Salary?</li></ul>Experience:<ul><li>Ecommerce: 2 years (Preferred)</li></ul>Work Location: In person

Fulfillment- Assistant Manager

SuperNova Solutions Pvt. Ltd.

Position Title: Senior Executive Quality Assurance / Assistant Manager Quality AssuranceWe are seeking a detail-oriented and driven QA professional to join our team as a Senior Executive / Assistant Manager Quality Assurance. The ideal candidate will ensure quality across SAP support processes, define standards, and drive continuous improvement to meet organizational and customer expectations.Key Responsibilities:<ul><li>Develop and implement QA strategy for SAP support aligned with organizational goals.</li><li>Define and enforce quality standards across incident management, configuration, and change management.</li><li>Monitor KPIs including response times, resolution rates, and user satisfaction.</li><li>Conduct reviews of incidents and change management for compliance with QA benchmarks.</li><li>Ensure SLA adherence by categorizing, prioritizing, and resolving incidents effectively.</li><li>Oversee unit, integration, regression, and UAT testing for SAP changes.</li><li>Recommend process improvements and facilitate user/stakeholder feedback sessions.</li><li>Maintain detailed QA documentation, knowledge bases, FAQs, and troubleshooting resources.</li><li>Organize training sessions for the support team to build QA awareness and skills.</li><li>Act as a QA liaison for stakeholders, coordinating with vendors and providing regular performance updates.</li><li>Generate QA and SLA compliance reports, identifying risks and recommending solutions.</li><li>Manage escalations and ensure preventive measures for recurring issues.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Software Engineering, Information Technology, or a related field.</li><li>2 to 4 years of experience in Quality Assurance, preferably within SAP support environments.</li><li>Strong understanding of SAP support processes and QA methodologies.</li><li>Excellent problem-solving, communication, and analytical skills.</li><li>Ability to manage escalations, risks, and cross-functional coordination effectively.</li></ul>Location: Karachi To Apply: careers@global-supernova.com Subject Line: Senior Executive / Assistant Manager Quality AssuranceJob Type: Full-timePay: Rs75,000.00 - Rs125,000.00 per monthApplication Question(s):<ul><li>Do you agree to work in the mentioned salary bracket?</li></ul>Work Location: In personExpected Start Date: 22/09/2025

Senior Executive/ Assistant Manager Quality Assurance

IP Traders (USA)

Job descriptionLooking for an Amazon VA for the USA market.We are looking for a highly organized and detail-oriented Amazon Virtual Assistant (VA) to support our e-commerce operations. The ideal candidate will have experience managing Amazon seller accounts, optimizing product listings, and ensuring smooth day-to-day operationResponsibilities:<ul><li>Manage and optimize Amazon product listings (title, description, keywords, images, etc.).</li><li>Handle customer inquiries, reviews, and feedback promptly and professionally.</li><li>Conduct keyword research and implement Amazon SEO strategies.</li><li>Track and analyze sales performance using Amazon Seller Central.</li><li>Research new product opportunities and competitors.</li><li>Assist with order processing, returns, and refunds.</li><li>Stay updated on Amazon policies and ensure compliance.</li><li>Perform other administrative tasks as needed.</li></ul>Requirements:<ul><li>Proven experience as an Amazon Virtual Assistant or similar role.</li><li>Strong understanding of Amazon Seller Central and FBA (Fulfillment by Amazon).</li><li>Proficiency in Amazon SEO, PPC, and product listing optimization.</li><li>Excellent communication skills (written and verbal).</li><li>Strong organizational and time-management skills.</li><li>Ability to work independently and meet deadlines.</li><li>Familiarity with tools like Helium 10, Jungle Scout, or Keepa is a plus.</li><li>Basic knowledge of e-commerce and online retail.</li></ul>Office Based Job Timings: 9am to 5pm Monday To FridayJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Amazon VA

Explore 1337+ Customer support assistant in Karachi this September. Find roles across top companies and apply now to boost your career.