sales associate

it support officer

production support officer Jobs in Karachi

production support officer

account assistant

accounts assistant

customer support assistant

Sajiero

Here's a concise and professional Job Description (JD) for your Customer Support Associate role:Job Title: Customer Support Associate Location: Nazimabad No.1 near Eidgah Ground Job Type: Full-Time Timings: 10:00 AM to 7:00 PM (Monday to Saturday)Job Summary: We are looking for a proactive and organized Customer Support Associate to join our team. The ideal candidate will be responsible for handling courier bookings, making order confirmation calls, managing shipper advices, and responding to customer inquiries across multiple channels.Key Responsibilities:<ul><li>Book courier shipments on relevant logistics platforms.</li><li>Make daily order confirmation calls to customers.</li><li>Coordinate and manage shipper advices with couriers and internal teams.</li><li>Respond promptly and professionally to customer queries via phone, WhatsApp, and email.</li><li>Maintain accurate records of customer interactions, issues, and resolutions.</li><li>Ensure a smooth post-order customer experience and follow-ups where needed.</li><li>Assist in daily operations and provide support in administrative tasks as required.</li></ul>Requirements:<ul><li>Prior experience in customer support, logistics coordination, or e-commerce operations is a plus.</li><li>Positive attitude and ability to work independently under minimal supervision.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Associate

Iberianz

Job Title: Customer Support ExecutiveLocation: Nazimabad, Karachi, Pakistan Job Type: Full-TimeAbout Us:Iberianz Group of Companies is a renowned parent company overseeing multiple successful enterprises. With four specialized e-commerce service-based companies and two prominent franchises of American brands, we thrive on innovation and excellence across industries.Job Summary:We are looking for a dedicated and detail-oriented Customer Support Executive to join our dynamic team. The ideal candidate will play a pivotal role in managing customer interactions, overseeing billing operations, and ensuring high levels of client satisfaction. If you excel in customer service, possess strong analytical skills, and are eager to work in a fast-paced environment, we encourage you to apply.Key Responsibilities:Customer Interaction:<ul><li>Handle inbound and outbound calls, assisting clients with inquiries, complaints, and service-related requests.</li><li>Build and maintain strong client relationships by providing prompt and effective solutions.</li><li>Accurately document customer interactions and keep records updated in the CRM system.</li></ul>Billing and Financial Operations:<ul><li>Prepare, send, and follow up on invoices using QuickBooks.</li><li>Reconcile payments, resolve billing discrepancies, and maintain precise financial records.</li><li>Collaborate with the finance team to ensure smooth billing cycles and timely payment processing.</li><li>Address invoice-related queries and provide clients with detailed charge explanations.</li></ul>Administrative and Analytical Tasks:<ul><li>Generate financial reports and analyze billing trends and customer payment behaviors.</li><li>Maintain organized records of transactions and invoices for audit purposes.</li><li>Identify and implement process improvements to enhance operational efficiency.</li></ul>Key Competencies:<ul><li>Exceptional customer service skills with a strong problem-solving mindset.</li><li>Proficiency in financial operations, including numerical and analytical abilities.</li><li>Ability to multitask efficiently between customer care and billing activities.</li><li>Adaptability to learn and implement new systems and processes.</li></ul>What We Offer:<ul><li>A dynamic and collaborative work environment.</li><li>Paid leaves and opportunities for professional growth.</li><li>Drop-off facility for female employees.</li></ul>Additional Information:<ul><li>Salary: Rs. 70,000 to Rs. 85,000 per month.</li><li>Job Timings: 06:00 PM - 03:00 AM OR 09:00 PM - 06:00 AM</li><li>Location: On-site, Nazimabad, Karachi</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthWork Location: In person

Customer Support Executive

Snoonu

<div>
 A little bit about us!
 
 
 At Snoonu we believe that through technology anything is possible.
 
 
 Our vision
 
 
 is to be the first Qatari Super App that propels the region and its community through our innovative technology. We are leaders in the field with ambition in what we do and how we impact. We empower our team to create without limit and think BIG! At Snoonu we believe that everyone's contributions are important, we coach, we listen and we act. Our culture is boundless and equipped to hit the ground running at any given time.
 
 
 Our mission
 
 
 is simply to transform how we live by connecting people with a technology that equips them with endless possibilities, to surpass norms and uplift communities, to create opportunities and to do it proudly. We welcome talents, entrepreneurs and creative minds to join us in this journey of becoming Qatar's first Unicorn.
 
 
 Values We Live By
 
 
 <ul>
 <li>
 Be Customer Obsessed - &ldquo;Focus on the customer and all else will follow.&rdquo;
 </li>
 <li>
 Act with Integrity - &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 </li>
 <li>
 Be Curious and Creative - &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 </li>
 <li>
 Lead by Example and Take Ownership - &ldquo;Be the change you want to see and take ownership.&rdquo;
 </li>
 <li>
 Work Smart and Deliver Results - &ldquo;You can do more by doing less, better, and faster.&rdquo;
 </li>
 <li>
 It's all about people - &ldquo;Be a Team player, together we are stronger.&rdquo;
 
 
 </li>
 </ul>
 (Some Of) What You Will Be Doing
 
 
 <ul>
 <li>
 Ability to manage a large number of incoming calls and chats.
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction.
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication.
 </li>
 <li>
 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
 <li>
 Meet personal/customer service team targets and call/chat handling quotas.
 </li>
 <li>
 Follow communication procedures, guidelines, and policies.
 </li>
 <li>
 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 Attitude Matters Most But The Below Skills Are Helpful
 
 
 <ul>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Should have good leadership skills, ability to guide junior team members
 
 
 </li>
 </ul>
 Do you have some of these?
 
 
 <ul>
 <li>
 Minimum academic qualifications: Intermediate/OA Levels.
 </li>
 <li>
 Proven experience of at least 1 year in the customer service department (Call Centre).
 </li>
 <li>
 Familiarity with industry practices and professional standards.
 </li>
 <li>
 Excellent in English or Arabic language (written, oral, and presentation)
 </li>
 <li>
 Able to use computers software efficiently including MS Office [Word, Excel, PowerPoint]
 </li>
 <li>
 Able to work in rotational shifts
 </li>
 </ul>
</div>

Dany Technologies

Requirements:- Bachelors- 3 to 4 years of relevant experience of service centres preferably in Home Appliances / Electronics Industry -Must have experience of after sales services, returns, product damages, complains, warranty claims, customer handling, problem resolution &amp; reporting. - Should have excellent communication skillsWhat we Offer?- Excellent learning &amp; growth opportunities - Market competitive salary + benefitsJob Type: Full-timeWork Location: In person

Assistant Manager Customer Support

sfm digital marketing

We are hiring a full-time female employee for our live-streaming agency office. Your role will be to manage paid campaign leads, messages, and queries and convert them into successful stream hosts.Key Details:&#10024; Job Type: Full-time (Office-based only) &#9200; Timing: 12:00 PM &ndash; 8:00 PM (8 hours) Location: Karachi (Office-based, No Remote Option)Responsibilities:<ul><li>Handle queries &amp; messages from Facebook/Instagram Ads.</li><li>Respond to potential hosts in a professional manner.</li><li>Convert leads into agency hosts.</li><li>Maintain proper records of leads &amp; follow-ups.</li></ul>Requirements:&#9989; Female candidates only &#9989; Strong communication (Urdu &amp; English) &#9989; Social media/customer service experience preferred &#9989; Professional, punctual &amp; target-orientedSalary &amp; Benefits:Attractive Fixed Salary + Performance Bonus Monthly Payments Safe &amp; Professional Work EnvironmentApply Now:Send your CV/Resume via Indeed OR WhatsApp at: [03362087284]Job Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Female Customer Support Executive – Live Streaming Agency

SJS INTERNATIONAL Industries

We are a leading battery manufacturing company - Alaska Battery seeking a skilled and proactive Assistant Manager &ndash; After Sales to oversee service operations, ensure customer satisfaction, and strengthen dealer support across Karachi and Hyderabad.Key Responsibilities:<ul><li>Manage and improve after-sales service operations across assigned regions</li><li>Lead and train service teams to ensure timely, quality support</li><li>Develop and maintain strong relationships with dealers and distributors</li><li>Monitor warranty claims, service quality, and customer feedback</li><li>Implement service policies and process improvements for efficiency</li><li>Conduct periodic service audits and provide actionable insights</li><li>Coordinate with sales teams to enhance overall customer experience</li></ul>What We&rsquo;re Looking For:<ul><li>Bachelor&rsquo;s degree or DAE in Mechanical/Electrical Engineering, Business, or related field</li><li>5+ years of experience in after-sales/service operations (automotive/manufacturing preferred)</li><li>Strong leadership, problem-solving, and communication skills</li><li>Willingness to travel between Karachi and Hyderabad as needed</li></ul>Job Type: Full-timePay: From Rs75,000.00 per monthWork Location: In person

Assistant Manager After Sales

Human Capital HR Solutions

Hiring Alert: Assistant Manager, Digital SalesLocation: Karachi Head OfficeAbout the RoleWe are hiring an Assistant Manager, Digital Sales to lead and grow our presence across leading e-commerce and digital retail platforms. The role involves managing end-to-end digital channels, coordinating trade marketing, and facilitating cross-functional collaboration to drive sales and increased visibility.Responsibilities&middot; Manage onboarding, pricing, listing, and catalog updates across digital retail platforms.&middot; Monitor daily sales, platform health metrics, customer reviews, and campaign performance.&middot; Coordinate digital campaigns, analyze outcomes, and suggest actionable improvements.&middot; Resolve operational, listing, or technical issues in collaboration with platform teams.&middot; Support planning and execution of trade marketing initiatives for online and offline alignment.&middot; Ensure brand-consistent content for digital placements and product visibility.&middot; Liaise with logistics to ensure timely dispatch and stock availability.&middot; Coordinate with finance for invoice tracking, payment processing, and budget management.&middot; Work with IT teams to fix listing errors, system integration, and data sync issues.&middot; Prepare performance reports and insights using Excel and analytics tools.&middot; Collaborate across departments to ensure smooth execution of digital sales strategies.&middot; Track ROI of trade and digital campaigns, and recommend optimizations.&middot; Ensure timely stock forecasting, competitor monitoring, and performance benchmarking.Requirements&middot; Qualification: Bachelor&rsquo;s degree in Business or related field.&middot; Experience: 3-5 years of experience in digital sales, e-commerce management, or trade marketing.&middot; Skills: MS Office (Excel), with strong communication, problem-solving, multitasking skills, and a data-driven mindset.Job Type: Full-timeWork Location: On the road

AM- Digital Sales

Explore 1086+ Customer support assistant in Karachi this September. Find roles across top companies and apply now to boost your career.

1086 customer support assistant jobs IN Karachi

Customer Support Associate

Customer Support Executive

Customer Support Executive

Assistant Manager Customer Support

Female Customer Support Executive – Live Streaming Agency

Assistant Manager After Sales

AM- Digital Sales