chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

hr assistant

personal assistant

customer support assistant

SYBEXLAB Pvt Ltd.

We are looking for Chat Support Executives who can manage multi-domain chat and email support efficiently during the night shift by ensuring prompt response times, maintaining CSAT targets, and delivering a seamless customer experience. The role also focuses on accurate handling of Flexi and return processes, proactively addressing customer feedback to reduce recurring issues, and contributing to continuous process.Key Responsibilities:Manage live chat support across multiple domains while maintaining an average chat handling time of 5 minutes.Monitor and review chatbot interactions to identify inaccurate or incomplete responses, and create follow-up tickets where necessary.Support the on-shift Customer Support representative during high chat volumes.Handle email support for assigned domains, ensuring responses are accurate, timely, andaligned with CSAT targets.Maintain productivity benchmarks, with an expected average of 80&ndash;100 emails resolved and 20+ live chats handled per shift.Collaborate with the team during periods of high email volume, as directed by the Manager.Manage Flexi and return processes for assigned domains, ensuring accuracy, timeliness, and a smooth customer experience.Provide operational support during peak seasons based on domain requirements.Proactively identify recurring customer issues and suggest actionable improvements toprocesses .Location: DHA Phase 6Shift: Night ShiftPay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Chat Support Executive

Sameer Sain

Online Orders &amp; Customer Support ExecutiveLocation: KarachiJob Description:We are looking for a responsible and organized person to manage our online orders and customer communications.Key Responsibilities:Process and manage daily online orders.Communicate with customers through WhatsApp, phone calls, and social media.Confirm orders and follow up with customers.Coordinate with the dispatch/courier team for timely deliveries.Handle customer inquiries, complaints, and returns professionally.Update order records and maintain accurate customer data.Track pending orders and ensure timely completion.Monitor stock availability and coordinate with the team when items are low.Prepare daily order and sales reports.Maintain a high level of customer satisfaction through excellent service.Requirements:Strong communication and customer service skills.Good English and Urdu communication.Basic computer skills (Excel, email, online systems).Ability to manage multiple orders and tasks efficiently.Experience in e-commerce, online sales, or customer support is preferred.How to Apply:Preferred Skills:Experience with Shopify, Daraz, or other e-commerce platforms.Knowledge of courier booking and shipment tracking.Ability to handle social media inboxes and customer chats.Pay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Online Orders & Customer Support Executive

ARRAK CONSULTING SMC PRIVATE LIMITED

About the RoleArrak Consulting is seeking a proactive and customer-oriented Customer Support Intern to support our e-commerce operations. In this role, you will be the first point of contact for customers, ensuring a smooth and positive experience across all touchpoints while gaining hands-on experience in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries via phone, email, live chat, and social media in a timely and professional mannerAssist customers with product details, order placement, and payment-related queriesHandle shipping updates, delivery tracking, returns, and exchangesGuide customers throughout the online purchasing journeyEscalate complex or unresolved issues to relevant internal teamsMaintain accurate records of customer interactions and resolutionsCoordinate with internal departments to ensure timely issue resolutionStay up to date on products, promotions, and company policiesRequirementsBachelor&rsquo;s degree in progress or recently completedStrong written and verbal communication skills in EnglishBasic understanding of customer service or e-commerce (preferred)Familiarity with Shopify or similar platforms is a plusProficiency in Microsoft Office and general computer applicationsStrong problem-solving and interpersonal skillsAbility to multitask in a fast-paced environmentWillingness to work 6 days a week in a fixed day or night shiftPreferred SkillsExposure to CRM or helpdesk toolsBasic understanding of shipping and order fulfillment processesInterest in e-commerce and online retail operationsPay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Executive

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Ability to manage a large number of incoming calls and chats.
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction.
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication.
 </li>
 <li>
 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
 <li>
 Meet personal/customer service team targets and call/chat handling quotas.
 </li>
 <li>
 Follow communication procedures, guidelines, and policies.
 </li>
 <li>
 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Should have good leadership skills, ability to guide junior team members
 </li>
 <li>
 Minimum academic qualifications: Intermediate/OA Levels.
 </li>
 <li>
 Proven experience of at least 1 year in the customer service department (Call Centre).
 </li>
 <li>
 Familiarity with industry practices and professional standards.
 </li>
 <li>
 Excellent in English or Arabic language (written, oral, and presentation)
 </li>
 <li>
 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
 </li>
 <li>
 Able to work in rotational shifts
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

NASA Chemicals Pvt Ltd

Job SummaryWe are seeking a proactive and detail-oriented Assistant Accounts Receivable cum Customer Feedback Officer to join our Finance team. The ideal candidate will be responsible for managing accounts receivable activities, ensuring timely collections, maintaining accurate customer account records, and conducting customer feedback follow-ups to support service excellence and customer satisfaction.Key ResponsibilitiesAccounts Receivable<ul><li>Process accounts receivable transactions accurately and in a timely manner.</li><li>Monitor customer outstanding balances and follow up for timely collections.</li><li>Reconcile customer invoices, receipts, and account statements.</li><li>Maintain and update customer ledger records.</li><li>Prepare aging reports and assist in collection management.</li><li>Investigate and resolve billing discrepancies and payment-related issues.</li><li>Support monthly, quarterly, and annual closing activities.</li><li>Coordinate with Sales and Distribution teams regarding customer account matters.</li></ul>Customer Feedback &amp; Coordination<ul><li>Conduct customer feedback calls and surveys to assess service quality and customer satisfaction.</li><li>Record and maintain customer feedback data and reports.</li><li>Escalate customer concerns and complaints to relevant departments for resolution.</li><li>Follow up on customer issues to ensure timely closure and satisfaction.</li><li>Prepare periodic customer feedback and service performance reports for management.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor's degree in Accounting, Finance, Business Administration, or a related field.</li><li>Minimum 2 years of experience in Accounts Receivable, Customer Services, or a related role.</li><li>Experience working with ERP systems and accounting software.</li><li>Strong understanding of receivables management and account reconciliation.</li></ul>Skills &amp; Competencies<ul><li>Strong communication and interpersonal skills.</li><li>Excellent follow-up and customer handling abilities.</li><li>Proficiency in Microsoft Excel and MS Office applications.</li><li>Strong analytical, organizational, and time-management skills.</li><li>High attention to detail and accuracy.</li><li>Ability to manage confidential information professionally.</li><li>Ability to work independently as well as collaboratively within a team environment.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Professional growth and learning opportunities.</li><li>Dynamic and collaborative work environment.</li><li>Career development within a growing organization.</li></ul>Work Location: In person

Accounts Receivable Officer

The Educators school NJB Clifton Campus

Job Description Marketing Officer / Assistant to DirectorPosition: Marketing Officer Department: Administration, Admissions &amp; Marketing Reports To: DirectorJob PurposeThe Marketing Officer / Assistant to Director is responsible for increasing student enrollment, strengthening the school's brand image, supporting the Director in daily operations, ensuring effective communication between departments, maintaining parent satisfaction, and coordinating marketing, admissions, and administrative activities.Key ResponsibilitiesMarketing &amp; Admissions<ul><li>Achieve monthly and annual admission targets.</li><li>Generate admission inquiries through various marketing channels.</li><li>Conduct campus tours and admission counseling for prospective parents.</li><li>Plan and execute marketing campaigns, promotions, and admission drives.</li><li>Manage social media platforms and digital marketing activities.</li><li>Develop marketing materials including brochures, flyers, banners, and presentations.</li><li>Monitor competitor activities and market trends.</li><li>Build relationships with community organizations and potential partners.</li></ul>Executive Support to Director<ul><li>Manage the Director's schedule, appointments, and meetings.</li><li>Prepare reports, presentations, notices, circulars, and official correspondence.</li><li>Record meeting minutes and ensure follow-up on action items.</li><li>Coordinate with all departments to ensure timely completion of assigned tasks.</li><li>Track deadlines and monitor project progress.</li><li>Maintain confidential files, records, and management documents.</li><li>Assist the Director in planning and implementing strategic initiatives.</li></ul>Parent Relations &amp; Customer Service<ul><li>Ensure professional handling of parent inquiries and complaints.</li><li>Maintain high standards of customer service and communication.</li><li>Support parent engagement and retention initiatives.</li><li>Ensure positive parent experiences during admissions and throughout the academic year.</li></ul>Event Management &amp; Public Relations<ul><li>Organize school events, open houses, exhibitions, orientations, and promotional activities.</li><li>Coordinate media coverage and publicity for school achievements and events.</li><li>Collect and promote student and parent success stories and testimonials.</li><li>Strengthen the school's reputation within the community.</li></ul>Administrative Coordination<ul><li>Coordinate communication among academic, administrative, accounts, HR, and support departments.</li><li>Maintain accurate records and documentation.</li><li>Ensure timely submission of departmental reports.</li><li>Perform any additional duties assigned by the Director.</li></ul>Qualifications<ul><li>Bachelor's degree in Marketing, Business Administration, Education, or a related field.</li><li>Minimum 2&ndash;3 years of relevant experience, preferably in the education sector.</li><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Proficiency in MS Office, Google Workspace, Canva, social media platforms, and digital marketing tools.</li></ul>Required Competencies<ul><li>Marketing &amp; Brand Development</li><li>Admissions Management</li><li>Communication &amp; Public Relations</li><li>Customer Service Excellence</li><li>Report Writing &amp; Documentation</li><li>Event Planning &amp; Coordination</li><li>Time Management &amp; Organization</li><li>Leadership &amp; Team Coordination</li><li>Problem Solving &amp; Decision Making</li><li>Professionalism &amp; Confidentiality</li></ul>Key Performance Indicators (KPIs)<ul><li>Achievement of admission and enrollment targets.</li><li>Inquiry-to-admission conversion rate.</li><li>Timely completion of Director's assignments.</li><li>Parent satisfaction and response time.</li><li>Social media growth and engagement.</li><li>Quality and timeliness of reports and documentation.</li><li>Successful execution of marketing campaigns and school events.</li><li>Effective coordination among departments.</li><li>Community outreach and partnership development.</li><li>Maintenance of a positive school image and reputation.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthWork Location: In person

Marketing Officer

Esire

<div>As our Customer Experience Executive, you'll be the link between our customers and our products. You'll help shoppers find the right fit, handle returns and exchanges with care, keep our support channels running smoothly, and spot the patterns that help us improve. It's a hands on, on-site role for someone organised, curious, and proactive.
What You'll Do<ul><li>
Turn refund requests into happy exchanges by understanding what the customer really</li><li>
needs and offering the right solution.</li><li>
Answer sizing and fit questions before and after purchase, so customers order with</li><li>
confidence.</li><li>
Handle live chat and email support (with the help of our AI assistant) to give fast, friendly</li><li>
replies.</li><li>
Monitor returns every day, dig into why items come back, and report the top reasons and</li><li>
trends each week.</li><li>
Fit-check new and problem products, and flag when a size chart or product page needs</li><li>
fixing.</li><li>
Keep clean, accurate records of audit and fit-check notes.</li><li>
Coordinate with internal teams and shipping partners so updates happen on time.</li><li>
Support audits across warehouse, email, and website touchpoints.</li></ul>
What We're Looking For<ul><li>
A can-do attitude and a solutions-first mindset &mdash; you don't wait to be told; you figure it out.</li><li>
Positive, calm, and resilient &mdash; you keep a cool head with frustrated customers.</li><li>
Strong problem-solving and good judgement under pressure.</li><li>
Clear, friendly written English &mdash; most of the job is chat and email.</li><li>
Comfortable with numbers and spotting patterns in data (returns, orders, trends).</li><li>
Organised and reliable, with sharp attention to detail.</li><li>
Comfortable using computers, dashboards, and AI tools &mdash; or eager to learn fast.</li></ul></div>

Customer Experience Executive

Explore 321+ Customer support assistant in Karachi this June. Find roles across top companies and apply now to boost your career.

321 customer support assistant jobs In Karachi

Chat Support Executive

Online Orders & Customer Support Executive

Customer Support Executive

Customer Support Executive

Accounts Receivable Officer

Marketing Officer

Customer Experience Executive