customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

assistant accountant

assistant manager supply chain Jobs in Karachi

assistant manager supply chain

customer support assistant

HR Ways

About the Company: ﻿Australia based educational company is providing a learning and skills to the young studentsRole Overview &ndash; Admin AssistantJob Purpose:This is a high-contact, fast-paced role that involves frequent parent calls and ongoing communication. You will be a key touchpoint for families &mdash; guiding, counselling, resolving concerns, and ensuring every child has a seamless learning experience. The role is demanding, with significant communication hours, but it offers rapid growth, meaningful impact, and a strong career path within the company. You will be a highly valued member of the FunFox team.Key Responsibilities:Parent Counselling &amp; Support:<ul><li>Conduct regular calls with parents to discuss student progress and provide constructive feedback.</li><li>Respond promptly to emails, WhatsApp messages, and phone calls.</li><li>Address concerns with empathy, clarity, and professionalism.</li><li>Build strong, trusting relationships with families.</li></ul>Proactive Communication:<ul><li>Reach out to parents with updates, reminders, and feedback.</li><li>Troubleshoot learning or scheduling challenges.</li><li>Ensure parents feel informed and supported at every stage.</li></ul>Scheduling &amp; Coordination:<ul><li>Assist in managing class schedules and parent coordination.</li><li>Ensure smooth day-to-day operational flow.</li></ul>Data Management:<ul><li>Maintain accurate parent and student records using Google Sheets.</li><li>Track communication, feedback, and scheduling updates.</li></ul>Process Improvement:<ul><li>Identify inefficiencies in support or administrative processes.</li><li>Suggest and implement improvements to streamline operations.</li></ul>Key Requirements:<ul><li>Prior experience in customer service, education support, counselling, or teaching (teaching experience is highly preferred).</li><li>Excellent written and verbal communication skills in English.</li><li>Strong empathy and emotional intelligence &mdash; someone who can actively listen and guide parents thoughtfully.</li><li>High responsiveness and comfort with heavy calling schedules.</li><li>Proficiency in Google Sheets.</li><li>Ability to multitask and stay organized in a fast-moving environment.</li><li>A proactive, solution-oriented mindset.</li></ul>Other Details:Experience:3 years Location: Remote from Karachi Working days &amp; timings: Monday to Friday(07:00 am to 03:00 pm) Benefits: Multiple BenefitsAbout HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our Whatsapp Channelhttps://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M﻿ to stay updated or visit www.hrways.co to know more.&quot;Job Type: Full-timeWork Location: Remote

Admin Assistant | Educational Sector | Remote

DK Digital Solutions

Department: Customer Support Location: Gulshan-e-iqbal Salary Range: Rs. 60,000 &ndash; Rs. 70,000 per month Job Type: Full-Time Job Timing: 6:00 PM &ndash; 3:00 AM (Night Shift)Job Summary:We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring a smooth customer experience through professional communication and timely support.Key Responsibilities:<ul><li>Respond to customer inquiries via call, email, and chat in a timely and professional manner.</li><li>Resolve product or service problems by clarifying the customer&rsquo;s complaint.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Follow up with customers to ensure their issues are resolved.</li><li>Coordinate with internal departments to provide accurate information.</li><li>Handle complaints, provide appropriate solutions, and ensure customer satisfaction.</li><li>Maintain knowledge of company products, services, and policies.</li><li>Meet daily and monthly performance targets.</li><li>Escalate complex issues to the relevant department when required.</li><li>Provide feedback to management regarding recurring customer concerns.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration or related field (preferred).</li><li>1&ndash;3 years of experience in customer support or call center role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and interpersonal skills.</li><li>Ability to work in rotational shifts (if required).</li><li>Basic knowledge of CRM software and MS Office.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Executive

Highfy Private Limited

Customer Support ExecutiveCompany: Highfy.pk Location: Khaliq Uz Zaman Road, Block 8 Clifton, Opposite Bachaa Party, Karachi Job Type: Full-Time Education Required: Minimum Bachelor&rsquo;s Degree Salary: PKR 45,000 &ndash; 50,000 per monthAbout Highfy.pkHighfy.pk is a fast-growing eCommerce platform committed to delivering quality products and an excellent shopping experience. We believe in a customer-first mindset and are looking for individuals who genuinely care about customer satisfaction and building long-term relationships.Job Responsibilities<ul><li>Respond to customer inquiries via call, WhatsApp, email, and social media in a timely and professional manner</li><li>Resolve customer complaints efficiently while maintaining a positive tone</li><li>Process orders, returns, exchanges, and refunds</li><li>Coordinate with logistics and warehouse teams to ensure smooth order fulfillment</li><li>Maintain accurate records of customer interactions</li><li>Provide product information and assist customers in making informed purchasing decisions</li><li>Identify customer needs and suggest improvements to enhance the customer experience</li></ul>Requirements<ul><li>Minimum Bachelor&rsquo;s degree (required)</li><li>2 years experience in Customer Support</li><li>Ability to handle incoming calls and customer complaints professionally</li><li>Strong communication skills (Urdu &amp; English)</li><li>Excellent problem-solving abilities</li><li>Ability to handle difficult situations with patience and professionalism</li><li>Basic computer proficiency (MS Office, Excel, CRM tools preferred)</li><li>Previous customer support experience is a plus</li><li>Must have a customer-first mindset</li></ul>Working Hours<ul><li>Normal Timings: 10:00 AM &ndash; 7:00 PM (Monday to Saturday)</li><li>Ramzan Timings: 9:00 AM &ndash; 4:00 PM (Monday to Saturday)</li></ul>Benefits<ul><li>Paid leaves</li><li>Attendance allowance</li></ul>If you are passionate about helping customers and want to be part of a dynamic team, we&rsquo;d love to hear from you!Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>How soon can you join?</li></ul>Work Location: In person

Zero Lifestyle

We are seeking highly motivated and customer-focused individuals to join our team as Customer Support Executive. The ideal candidate will have excellent communication skills, a passion for delivering exceptional customer service, and a strong attention to detail.Ideally, what you&rsquo;ll do:<ul><li>Handle inbound &amp; outbound customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Provide accurate information and assistance to customers regarding products.</li><li>Resolve customer issues and complaints efficiently and effectively, escalating to appropriate teams when necessary.</li><li>Collaborate with cross-functional teams to implement process improvements and best practices.</li><li>Document customer interactions and transactions accurately in the CRM system.</li><li>Participate in training sessions and ongoing professional development activities.</li></ul>What we&rsquo;re looking for:<ul><li>Bachelor's degree or equivalent work experience.</li><li>Previous experience in a customer service or operations role is preferred.</li><li>Exceptional communication skills, both verbal and written.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to multitask and prioritize tasks effectively in a fast-paced environment.</li><li>Proficiency in using CRM software and other relevant tools.Positive attitude, self-motivated, and a team player.</li></ul>Benefits:&middot; Competitive Salary&middot; Annual Increments &amp; Bonuses&middot; Quarterly Incentives&middot; Paid Annual &amp; Sick Leaves&middot; Career Development Opportunities. Provident Fund. Internal Job OpportunitiesHow to Apply:Please submit your updated resume and cover letter to hr@zerolifestyle.coJob Type: Full-timePay: From Rs50,000.00 per monthWork Location: Remote

Markitt

We are looking for a Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries across social media platforms, managing inbound and outbound calls, and ensuring excellent customer service.Key Responsibilities:<ul><li>Respond to customer queries on social media platforms in a timely and professional manner</li><li>Handle inbound and outbound calls with a customer-centric approach</li><li>Maintain accurate records of interactions and follow up with customers when needed</li><li>Collaborate with internal teams to resolve customer concerns effectively</li><li>Ensure high levels of customer satisfaction and support brand reputation</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent qualification</li><li>Prior experience in customer service or call center role preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to multitask and manage time effectively</li><li>Proficiency in using social media platforms and MS Office</li><li>Male candidate preferred</li></ul>Timings: 11:00 AM to 8:00 PMJob Type: Contract Contract length: 12 monthsPay: Rs50,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>current salary </li><li>expected salary </li></ul>Work Location: In person

rexD Private Limited

Job Description:<ul><li>Provide real-time support to customers via chat, ensuring timely and accurate responses.</li><li>Assist customers with product inquiries, order status, account issues, and troubleshooting.</li><li>Maintain a high level of professionalism, empathy, and customer satisfaction during interactions.</li><li>Document customer interactions and update records in CRM systems.</li><li>Escalate complex queries to the appropriate department while ensuring smooth resolution.</li><li>Identify recurring issues and suggest process improvements to enhance customer experience.</li><li>Stay updated with product knowledge, policies, and company updates to assist customers effectively.</li><li>Perform other support-related tasks as assigned by the company.</li></ul>Qualifications:<ul><li>Minimum 2&ndash;3 semesters of a Bachelor&rsquo;s Degree in Marketing, Business, or a related field.</li><li>Previous experience in customer service or a similar support role preferred.</li></ul>Job Specifications:<ul><li>Strong written communication skills with attention to detail.</li><li>Ability to multitask and manage time effectively.</li><li>Customer-oriented mindset with problem-solving ability.</li><li>Familiarity with CRM software and MS Office (Excel in particular) is a plus.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Executive

Caregenix Solutions

Caregenix Solutions &ndash; Karachi Full-Time | Night Shift (7:00 PM &ndash; 4:00 AM) Salary: PKR 90,000 &ndash; 130,000/month Benefits: Fuel/Transport AllowanceAbout Caregenix SolutionsCaregenix Solutions is a leading healthcare IT company providing remote patient monitoring and support services for US-based healthcare providers. We are committed to delivering high-quality, tech-enabled healthcare support solutions.Job OverviewWe are hiring experienced Customer Support Representatives (CSRs) to join our night shift team. This role involves providing support to US clients in the healthcare sector. If you have 2&ndash;3 years of experience supporting US customers, we want to hear from you!Key Responsibilities<ul><li>Respond to customer queries via phone, email, and chat</li><li>Provide support for healthcare-related services and remote monitoring systems</li><li>Troubleshoot technical and non-technical issues</li><li>Document all interactions accurately in support tools</li><li>Work closely with internal teams to resolve issues efficiently</li><li>Maintain a high level of professionalism and empathy</li></ul>Qualifications<ul><li>2&ndash;3 years of CSR experience handling US-based clients (required)</li><li>Excellent English communication skills &ndash; both written and verbal</li><li>Ability to work night shifts (US-Hours)</li><li>Strong problem-solving and customer handling skills</li><li>Education: Intermediate or higher</li><li>Familiarity with CRMs and support platforms is a plus</li></ul>What We Offer<ul><li>Competitive salary: PKR 90,000 &ndash; 130,000/month</li><li>Fuel/transport allowance</li><li>Supportive work culture</li><li>Career growth in the healthcare IT sector</li><li>Paid training provided</li></ul>Job Type: Full-timePay: Up to Rs130,000.00 per monthApplication Question(s):<ul><li>Would you be able to manage night shift? (7pm-4am)/US Time zone?</li><li>What is your expected pay?</li></ul>Work Location: In person

Explore 1262+ Customer support assistant in Karachi this March. Find roles across top companies and apply now to boost your career.

1262 customer support assistant jobs In Karachi

Admin Assistant | Educational Sector | Remote

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Chat Support Executive

Customer Support Executive