customer service executive Jobs in Karachi

customer service executive

customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

office assistant

technical support engineer Jobs in Karachi

technical support engineer

customer support assistant

Pakpace

We are looking for a dedicated and customer-focused &quot;Customer Support Associate&quot; to join our team.This is an onsite, part-time position with the potential to become permanent based on performance.Responsibilities:<ul><li>Handle inbound customer calls regarding orders, inquiries, and concerns.</li><li>Confirm customer details such as order information, delivery addresses, and payment status.</li><li>Provide accurate information about products, shipping details, and delivery timelines.</li><li>Assist customers in making changes to their orders (e.g., cancellations, address corrections).</li><li>Resolve customer complaints or issues professionally and efficiently, ensuring customer satisfaction.</li><li>Maintain and update customer records accurately in the system.</li><li>Follow up with customers regarding order confirmations, delivery status, or any outstanding issues.</li><li>Coordinate with the logistics or shipping team to ensure timely and accurate order fulfillment.</li><li>Assist the team in managing order-related queries via email or chat, if required.</li></ul>Qualifications:<ul><li>Intermediate or Bachelor's degree in progress.</li><li>Excellent communication skills (verbal and written).</li><li>Strong listening skills and attention to detail.</li><li>Ability to handle customer complaints and resolve issues effectively.</li><li>Basic understanding of e-commerce and order management processes.</li><li>Ability to work under pressure and meet deadlines.</li><li>Proficiency in basic computer operations (MS Office, Email).</li></ul>Timings:<ul><li>Working Hours: 10 AM &ndash; 7 PM</li><li>Working Days: Monday to Friday</li><li>Location: Gulshan-e-Iqbal</li></ul>Benefits:<ul><li>Competitive Salary Pkg</li><li>Training will be provided</li><li>Growth Opportunities</li></ul>Send your resume with the subject line &ldquo;Customer Support Intern&rdquo; to careers@amzoner.com.Job Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support Associate

TrackPad

Job Title: Female Customer Support Care Representative (WhatsApp Account Manager) Location: Onsite &ndash; Karachi (Gulshan-e-Jamal) Employment Type: Full TimeWorking Schedule:<ul><li>1&ndash;2 Months Training Period (Onsite &ndash; Day Shift: 10:00 AM &ndash; 6:00 PM)</li><li>After Training &ndash; Night Shift (Remote) </li></ul>About TrackpadTrackpad Business Services is a growing e-commerce solutions and consultancy company. We provide end-to-end services including Amazon account or Shopify account management, marketplace support, logistics, digital marketing, and business development. Our mission is to help businesses expand globally with smarter tools, professional support, and efficient service structures.About the RoleWe are hiring a dedicated Female Customer Support Care Representative to manage customer interactions through our WhatsApp Business account. During the first 1&ndash;2 months, you will receive complete training onsite. After successful completion of training, this role will switch to a night-shift schedule.Key Responsibilities<ul><li>Handle and respond to all customer messages via WhatsApp Business</li><li>Provide accurate product information, pricing, and order support</li><li>Follow up with leads to help convert inquiries into sales</li><li>Maintain detailed customer records and ensure timely reporting</li><li>Coordinate with internal teams for issue resolution</li><li>Maintain a positive and professional brand image in all communications</li></ul>Requirements<ul><li>Female candidates only</li><li>6 months to 1 year experience in customer support or online chat handling preferred</li><li>Better written communication skills in Urdu or English</li><li>Tech-savvy, good typing speed, and multitasking ability</li><li>Must be punctual, customer-focused, and solution-oriented</li><li>Must be willing to work night shifts after training</li><li>Familiarity with WhatsApp Business tools will be an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Salary will be given during the training period as well</li><li>Growth-oriented and professional work environment</li><li>Opportunities to learn and build a long-term career in customer support</li></ul>Job Type: Full-timeWork Location: In person

Female Customer Support Care Representative (WhatsApp Account Manager)

rexD Private Limited

Job Description:<ul><li>Provide real-time support to customers via chat, ensuring timely and accurate responses.</li><li>Assist customers with product inquiries, order status, account issues, and troubleshooting.</li><li>Maintain a high level of professionalism, empathy, and customer satisfaction during interactions.</li><li>Document customer interactions and update records in CRM systems.</li><li>Escalate complex queries to the appropriate department while ensuring smooth resolution.</li><li>Identify recurring issues and suggest process improvements to enhance customer experience.</li><li>Stay updated with product knowledge, policies, and company updates to assist customers effectively.</li><li>Perform other support-related tasks as assigned by the company.</li></ul>Qualifications:<ul><li>Minimum 2&ndash;3 semesters of a Bachelor&rsquo;s Degree in Marketing, Business, or a related field.</li><li>Previous experience in customer service or a similar support role preferred.</li></ul>Job Specifications:<ul><li>Strong written communication skills with attention to detail.</li><li>Ability to multitask and manage time effectively.</li><li>Customer-oriented mindset with problem-solving ability.</li><li>Familiarity with CRM software and MS Office (Excel in particular) is a plus.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Executive

<div>
 At EY, we&rsquo;re all in to shape your future with confidence.
 
 
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 
 
 Join EY and help to build a better working world.
 
 
 
 The opportunity
 
 
 
 As an Account Support Associate (ASA), you&rsquo;ll be a key member of our Business Support Services (BSS) team . The ASA program supports a wide range of service lines (Assurance, Consulting, Tax, Strategy and Transactions), making this a great place to gain exposure to new skills and progress your career. You will work directly with high-level client-serving professionals (partners/principals, executive directors, senior managers and managers) to drive project management and engagement coordination for EY&rsquo;s key account client-serving teams. You will drive efficiencies for the account teams and reduce time to provide services to clients, with a focus on maintaining the applicable professional standards.
 
 
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously advance service delivery
 </li>
 <li>
 Act as the knowledge manager for the engagement team, managing internal databases and/or portals designed to facilitate global team communications and coordination of go-to-market strategy
 </li>
 <li>
 Take complete ownership of engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members to resolve any issues that arise
 </li>
 <li>
 Collaborate with the account team, business development and resource management teams to achieve team goals
 </li>
 <li>
 Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, preapproval and other regulatory requirements
 
 
 </li>
 </ul>
 
 Skills And Attributes For Success
 
 
 
 <ul>
 <li>
 Minimum of 1&ndash;2 years of experience in account or project management, customer service, or a related support role
 </li>
 <li>
 A degree in Business Administration, Marketing, Communication, or a related field is preferred
 </li>
 <li>
 Proficiency in Microsoft Office Suite
 </li>
 <li>
 Excellent verbal and written communication skills to interact effectively with clients and team members
 </li>
 <li>
 Strong analytical and problem-solving abilities to address challenges proactively
 </li>
 <li>
 High attention to detail with the ability to manage multiple tasks accurately
 </li>
 <li>
 Strong organizational and time management skills to handle a high volume of work efficiently
 </li>
 <li>
 Client-focused mindset with a commitment to delivering exceptional service and building long-term relationships
 </li>
 <li>
 Collaborative team player with the ability to work effectively in a team environment
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
 
 
 Are you ready to shape your future with confidence? Apply today.
 
 
 To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.
 
 
 
 EY
 
 |
 
 Building a better working world
 
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
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Account Support Associate - Rapid Innovation - Karachi

VERSUS™

Office AssistantLocation: Khadda Market, DHA Phase- V, Karachi Type: Full-Time, On-SiteRole Overview We&rsquo;re seeking a proactive Office Assistant to manage daily administrative operations and serve as a key support contact. You will handle ERP tasks, maintain records in Excel, and ensure smooth office workflow while professionally addressing customer inquiries.Key Responsibilities<ul><li>Process data and run reports using the company ERP system.</li><li>Create and manage spreadsheets in Microsoft Excel (VLOOKUP, pivot tables)</li><li>Handle customer inquiries via phone, email, and in-person.</li><li>Assist in managing daily office tasks (supplies, scheduling, filing, correspondence)</li><li>Support team members with administrative and operational duties.</li></ul>Requirements<ul><li>Experience with ERP software operations.</li><li>Proficient in Microsoft Excel.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational ability and attention to detail.</li><li>Professional and courteous manner for customer interactions.</li><li>Bachelor&rsquo;s degree preferred; 1&ndash;2 years experience a plus.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Where do you live in Karachi?</li></ul>Experience:<ul><li>Office Assistant : 1 year (Preferred)</li></ul>Work Location: In person

Office Assistant

Accounting Bookeepers

Job Summary We are seeking a competent and reliable IT Officer to manage and support the IT operations of both our Software House and Finance Firm. This role requires hands-on technical expertise to ensure smooth system operations, secure data management, and uninterrupted IT support across both business units.Key Responsibilities -Manage and maintain IT infrastructure for both the Software and Finance firms -Provide day-to-day IT support to employees across departments -Install, configure, and maintain hardware, software, and network systems -Ensure system security, data protection, and regular backups-Manage user accounts, email systems, and access controls-Monitor network performance and troubleshoot technical issues -Coordinate with external vendors and service providers when required -Maintain IT documentation, asset records, and standard operating proceduresRequirements -Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field -2&ndash;4 years of relevant IT support or system administration experience -Strong knowledge of Windows OS, networking, and system troubleshooting -Understanding of data security, backups, and basic cybersecurity practices -Ability to manage IT needs for multiple business units -Strong problem-solving and communication skills Preferred Skills -Experience supporting ERP, accounting, or financial systems -Familiarity with cloud platforms (Microsoft 365, Google Workspace, etc.) -Exposure to software development environments is a plusWhat We Offer Competitive salary and benefits Opportunity to work across diverse business operations Professional growth in a dynamic environmentJob Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

IT Support Assistant

Venzyl

Salary: PKR 50,000-60,000Hours: 6 hours Monday - FridayLocation: RemoteRole Overview:I&rsquo;m looking for a highly organised and proactive Assistant to support every day administration. This is a part-time, execution-focused role ideal for someone who is detail-oriented, reliable, and comfortable with the following:<ul><li>Administrative and organizational support: Manage calendars, schedule appointments, handle email correspondence, and organize files for the dedicated Client Account.</li><li>Communication: Act as a point of contact via phone, email, or instant messaging. Respond to customer inquiries and manage contact lists for the dedicated Client Account.</li><li>Technical and creative tasks: Perform data entry, create landing pages, CRM, and assist with website content, designs, or social media management for the dedicated Client Account.</li><li>Project and business support: Assist with bookkeeping, project management, market research, and customer service, helping businesses operate more efficiently for the dedicated Client Account.</li><li>Any other miscellaneous and ad hoc tasks assigned by the client under virtual assistance.</li></ul>Key Traits &amp; Qualifications:<ul><li>Strong written and spoken English</li><li>Excellent organisational and time management skills</li><li>Clear communicator, both written and verbal</li><li>Strong follow-through and ability to work independently</li><li>Comfortable using basic tools (Google Workspace, Discord, GHL, Mailchimp, canva etc)</li><li>Professional, discreet, and trustworthy</li><li>Bonus (not required): Background in working with coaches</li></ul>Job Type: Part-timePay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Are you available to work from home 6 hours a week between 8 PM - 2 AM, Monday - Friday?</li><li>What basic tools do you have experience with?</li><li>Do you have experience creating landing pages?</li><li>Do you have experience with workflows and automations such as Email Marketing flows?</li><li>Are you available to start immediately? Work hours will generally be between 12 PM - 8 PM (Any 6 hours)</li></ul>Experience:<ul><li>Virtual Assistant: 2 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Work Location: Remote

Personal Assistant for a Coach (WFH)

Explore 1504+ Customer support assistant in Karachi this December. Find roles across top companies and apply now to boost your career.