customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

office assistant

customer support assistant

VIION Technology (Viper Group)

Viper Group is looking for Customer Support Officer Intern to assist in admin and office internal working, documentation and other office matters.Duties and responsibilities<ul><li>Assist in creating &amp; managing support tickets</li><li>Perform phone calls and client communication when needed.</li><li>Manage emails and office correspondence (mainly in English).</li><li>Provide general on-site administrative assistance.</li><li>Report daily progress and tasks directly to management.</li><li>Maintain inventory of Hardware items</li><li>track support calls of end users</li></ul>Job Specification:Soft Skills:<ul><li>Creative mindset.</li><li>Tactics and execution.</li><li>Basic education with willingness to learn and grow.</li><li>Comfortable with phone calls, emails, and office work.</li><li>Reliable, punctual, and organized.</li><li>Previous assistant, marketing, or office experience is a plus, but not required.</li><li>Good speaking and writing skills in English</li></ul>What you get<ul><li>Opportunity to gain practical experience in IT, marketing, and administration.</li><li>A professional on-site work environment</li><li>Potential for career growth within international projects.</li></ul>Timings are from 9:00AM to 6:30PM Monday to Friday Job Type: Full-time, On Premises at Phase 2 Ext DHA KarachiJob Types: Full-time, Internship, FresherWork Location: In person

Customer Support Officer (Internship)

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Ability to manage a large number of incoming calls and chats.
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction.
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication.
 </li>
 <li>
 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
 <li>
 Meet personal/customer service team targets and call/chat handling quotas.
 </li>
 <li>
 Follow communication procedures, guidelines, and policies.
 </li>
 <li>
 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Should have good leadership skills, ability to guide junior team members
 </li>
 <li>
 Minimum academic qualifications: Intermediate/OA Levels.
 </li>
 <li>
 Proven experience of at least 1 year in the customer service department (Call Centre).
 </li>
 <li>
 Familiarity with industry practices and professional standards.
 </li>
 <li>
 Excellent in English or Arabic language (written, oral, and presentation)
 </li>
 <li>
 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
 </li>
 <li>
 Able to work in rotational shifts
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Support Executive

Paksa IT soloutions (Pvt.) Limited

Responsibilities:Make outbound calls to businessesShare company servicesSchedule meetings with clientsFollow up with interested customersHandle communication via calls, WhatsApp, and emailRequirements:Good communication skills (Urdu required, basic English)Confident on callsBasic computer knowledgePositive attitudePay: Rs50,000.00 per monthWork Location: In person

Customer Support Executive (Female Only)

Mashreq

<div>
 Job Description
 
 Designation: Assistant Manager &ndash; RBG Analytics
 
 Department: RBG Analytics
 
 Experience: 6-8 Years
 
 Location: Pakistan
 
 
 Role Purpose
 
 The Assistant Manager &ndash; AI &amp; Machine Learning will support the development of advanced analytics and AI-driven solutions to enhance digital banking performance, customer engagement, and marketing effectiveness. The role focuses on leveraging customer digital footprint data across digital channels to generate insights, develop predictive models, and optimize digital marketing campaigns and customer journeys.
 
 In addition to traditional machine learning expertise, the role requires foundational AI Engineering capabilities, including familiarity with Large Language Models (LLMs) and their application in banking use cases such as customer support automation, intelligent search, and digital engagement solutions.
 
 The role requires strong analytical capability, technical expertise in machine learning, and the ability to translate digital behavioral data into actionable insights that support business growth and customer experience initiatives.
 
 
 Ability to deliver Use cases in RM Efficiency/Productivity improvement
 
 Ability to do Analytics on Commercial Banking / Corporate Banking Portfolio and Identity Opportunities
 
 Portfolio Analytics on CASA Portfolio to support CASA Squad and Product team
 
 Bringing robust tracking and campaign fulfillment process for Liabilities /Trade Finance/ Working Capital
 
 
 Key Result Areas (KRA)
 
 1. Machine Learning &amp; Predictive Analytics
 
 - Develop and deploy machine learning models to support digital banking use cases such as customer segmentation, churn prediction, next-best-product recommendations, and campaign targeting.
 
 - Implement predictive analytics models to improve customer engagement and product adoption across digital channels.
 
 - Continuously monitor model performance and refine algorithms to improve accuracy and business impact.
 
 Digital Marketing Analytics
 
 - Support marketing teams in evaluating digital campaign performance using advanced analytics and AI-driven insights.
 
 - Build models for campaign targeting, customer propensity, and marketing attribution.
 
 - Provide insights on channel effectiveness, campaign ROI, and customer acquisition strategies.
 
 4. AI Engineering &amp; LLM Applications
 
 - Support the design and development of AI-powered solutions using Large Language Models (LLMs) for digital banking use cases.
 
 - Assist in building AI-driven tools such as chatbots, intelligent assistants, knowledge search, and automated content generation.
 
 - Integrate AI models and APIs into banking platforms and analytics workflows.
 
 - Experiment with prompt engineering and model fine-tuning to enhance AI solution performance.
 
 5. Data Preparation &amp; Feature Engineering
 
 - Extract, clean, and transform large datasets from multiple banking systems and digital platforms.
 
 - Develop feature engineering strategies to improve machine learning model performance.
 
 - Work with data engineering teams to ensure efficient data pipelines for analytics use cases.
 
 6. Collaboration with Business &amp; Product Teams
 
 - Work closely with digital banking, marketing, and product teams to identify data-driven opportunities.
 
 - Translate business requirements into analytical models and actionable insights.
 
 - Present findings and recommendations to stakeholders to support strategic decisions.
 
 
 Problem Solving &amp; Decision Making
 
 Analytical Problem Solving
 
 - Analyze complex datasets to identify patterns, anomalies, and opportunities that improve customer engagement and digital banking performance.
 
 - Apply statistical techniques and machine learning methods to solve real business challenges.
 
 AI Solution Design
 
 - Support decision-making related to the selection and application of AI/ML models, including LLM-based solutions for digital banking processes.
 
 - Evaluate trade-offs between model performance, scalability, and usability in production environments.
 
 Data Interpretation &amp; Business Insights
 
 - Translate complex analytical outputs into clear business insights that can inform marketing strategies and product development.
 
 
 Technical Skills
 
 Programming &amp; Data Analysis
 
 - Strong proficiency in Python for machine learning and data analysis.
 
 - Experience with SQL for data extraction and manipulation.
 
 - Knowledge of R is an added advantage.
 
 Machine Learning &amp; AI
 
 - Experience with machine learning algorithms including regression, classification, clustering, and recommendation systems.
 
 - Hands-on experience with libraries such as Scikit-learn, TensorFlow, PyTorch, XGBoost, or LightGBM.
 
 AI Engineering &amp; LLM Technologies
 
 - Understanding of Large Language Models (LLMs) and their applications.
 
 - Experience working with LLM APIs and frameworks (e.g., OpenAI APIs, LangChain, or similar frameworks).
 
 - Basic knowledge of prompt engineering, embeddings, and retrieval-augmented generation (RAG).
 
 - Familiarity with developing AI-enabled applications such as chatbots or knowledge assistants.
 
 Data Processing
 
 - Experience working with large datasets using Pandas, NumPy, and big data frameworks such as PySpark or Spark.
 
 Digital Analytics Tools
 
 - Familiarity with digital analytics platforms such as Google Analytics, Adobe Analytics, or similar tools.
 
 - Experience analyzing customer digital behavior and clickstream data.
 
 Data Visualization
 
 - Ability to build dashboards and visualizations using Power BI, Tableau, or similar BI tools.
 
 
 Skills &amp; Competencies
 
 - Strong analytical and problem-solving abilities
 
 - Ability to work with large and complex datasets
 
 - Understanding of digital customer journeys and online behavior analytics
 
 - Foundational understanding of AI engineering concepts and LLM applications
 
 - Effective communication and presentation skills
 
 - Ability to translate analytical insights into business recommendations
 
 - Collaborative approach to working with cross-functional teams
 
 
 Educational Qualifications
 
 Bachelor&rsquo;s or master&rsquo;s degree in one of the following disciplines:
 
 - Computer Science
 
 - Data Science
 
 - Artificial Intelligence
 
 - Statistics
 
 - Engineering or related quantitative field Bottom of Form
</div>

Assistant Manager - Analytics (Mashreq Global Network Pakistan)

Lucky Aluminium Pvt Ltd

Sales Assistant &mdash; Lucky Aluminium (Pvt.) Ltd.Location: Sales Office, Shaheed-e-Millat Road, KarachiType: Full-time, on-siteWhat you'll do:Handle walk-in customers and fabricators at the sales counterTake and record orders accurately; coordinate with the factory for dispatchFollow up with customers on quotations, deliveries and paymentsMaintain order registers, customer records and daily sales reportsOccasionally visit project sites and fabricator workshops with the sales teamWhat we're looking for:Intermediate / Bachelor's degree1&ndash;3 years in a sales, counter-sales or customer-facing role (aluminium, hardware, building materials or a related trade is a plus, but we will train the right person)Comfortable with MS Excel and WhatsApp-based customer communicationClear, polite communication in Urdu; basic EnglishResiding in or near Shaheed-e-Millat Road / Bahadurabad / PECHS / Tariq Road / Sharfabad, or able to commute there easily every dayWilling to step out of the office for site and customer visits when requiredWhat we offer:Market-competitive salary + performance incentivesExposure to Pakistan's leading aluminium manufacturer &mdash; anodising, powder coating, wood-grain finishes and architectural systemsGenuine growth path into a full sales executive roleTo apply: Send your CV to [email] with the subject line &quot;Sales Assistant &ndash; Shaheed-e-Millat&quot;, or WhatsApp us at [number]. Please mention your current area of residence . Contact :03002980951 - Location Jali Road KarachiWork Location: In person

Sales Assistant

Islamabad Industrial & Trading Corporation

WE ARE HIRINGPersonal Assistant to the ChairmanWe are looking for a professional, and proactive Personal Assistant to the Chairman to provide executive-level administrative support.Key Responsibilities:<ul><li>Manage the Chairman's schedule, appointments, and meetings.</li><li>Handle correspondence, emails, and confidential documents.</li><li>Prepare reports, presentations, and meeting minutes.</li><li>Coordinate travel arrangements and official events.</li><li>Perform administrative and executive support tasks as assigned.</li></ul>Requirements:<ul><li>20 years of experience as a Personal Assistant or Executive Assistant.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and time management abilities.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).</li><li>Ability to maintain strict confidentiality and work under pressure.</li><li>Computer skills/ IT Skills.</li><li>Email Professionally.</li></ul>Location: Karachi Employment Type: Full-TimeHow to Apply: Interested candidates are requested to send their updated CV to hrdept.elv@gmail.com with the subject line &quot;Application &ndash; Personal Assistant to the Chairman&quot;.Application Deadline: 25-Jul-26Work Location: In person

Personal Assistant to The Chairman (PA)

NOW HR

About the RoleA leading FMCG company in Karachi is looking for a Sales Operations Assistant to support its Sales Operations team. This is an internal, back-office role focused on sales order processing, ERP data entry, invoice processing, reporting, and documentation. The position does not involve customer interaction.Key Responsibilities<ul><li>Create sales orders and process invoices in the ERP system.</li><li>Print invoices, challans, and gate passes.</li><li>Ensure accurate data entry and maintain sales records.</li><li>Prepare and format Daily Sales Reports (DSRs) and other operational reports.</li><li>Compile monthly sales data and assist with reporting.</li><li>Maintain organized documentation and records.</li><li>Support the Sales Operations team with day-to-day administrative and operational tasks.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Commerce, or a related field.</li><li>1&ndash;3 years of experience in sales operations, sales administration, order processing, or a similar back-office role.</li><li>Experience working with ERP systems is preferred.</li><li>Strong proficiency in Microsoft Excel and MS Office.</li><li>Good attention to detail with strong organizational and data management skills.</li><li>Ability to work accurately in a fast-paced environment.</li></ul>What We Offer<ul><li>Opportunity to work with a well-established FMCG company.</li><li>Professional and collaborative work environment.</li><li>Career growth and learning opportunities.</li></ul>Pay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Sales Operations Assistant

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