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customer service representative Jobs in Cairo

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administrative specialist(english must)

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associate - seller support

customer support associate english account

TP Egypt

<div>
 
 
 About the role:
 
 
 
 
 
 
 Handling customer billing inquiries, current payments, added services, and sales for a specific business line, requiring strong numerical skills, good intent, and a focus on excellent customer service. Sales will also be a key part of the role.
 
 
 
 
 
 
 Package and benefits:
 
 
 
 
 FIXED NIGHT SHIFT 4PM TO 1AM
 
 
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 Net&nbsp;Salary: 18.5K
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 quarterly bonus: EUR 195
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 Location: New Cairo
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 Includes transportation
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 salary increase after 6 months
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Customer Support Associate | English Account

Majid Al Futtaim

<div>
 
 
 Job Title:
 
 
 
 Associate Manager - Marketplace Operations | Majid Al Futtaim Retail | Cairo
 
 
 
 
 
 
 
 
 
 Role Purpose:
 
 
 
 The Associate Manager &ndash; Marketplace Operations is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures. The role holder is also responsible for optimizing the entirety of the order fulfillment process to ensure efficient and accurate processing of customer orders. This involves managing inventory, coordinating with suppliers and last-mile partners, and resolving any fulfillment-related issues. Conversely, Customer Experience oversight is dedicated to enhancing overall customer interaction and satisfaction. He/she will also be responsible for playing an important part in maintaining seller satisfaction, customer satisfaction, retention, and overall marketplace success.
 
 
 
 
 
 
 
 
 Key Responsibilties:
 
 
 
 Marketplace Listing Responsibilities
 
 
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 Seller Assistance; Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
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 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
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 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
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 Cross-Functional Collaboration; Collaborate closely with other teams, such as Account managers, Operations, and Customer Service, to align seller experience updates with overall business objectives.
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 Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.Compliance and Policy Adherence: Ensure compliance with all marketplace policies, guidelines, and regulatory requirements. Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders. Enforce adherence to intellectual property rights, product safety standards, and other legal requirements governing product listings.
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 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process
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 Contributes to root cause analysis in escalation management
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 Creates/updates/define and follows SOP/flow of processes
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 Identifies process improvement opportunities (enhancements and pain points) at process/ function level
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 Demonstrates the ability to handle improvement projects
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 Executes standard, small scale projects or assigned components of a larger project to improve processes, using tools or reporting to achieve quality metrics or improvements
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 Responsible for providing support for data collection, preparing reports, and reaching out to multiple stakeholders
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 Drives continuous improvement and contribute to error correction process by documenting any issues /action planning in functional area and own specific action or change
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 Collaborate with Inter-teams as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of program shows continuous improvement
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 Minimum experience
 
 
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 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
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 Preferably 2+ years in the retail/e-Commerce business or closely related industry
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</div>

Associate Manager - Merchant Operations | Marketplace

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 Join dubizzle as a Sales Account Associate and jumpstart your career! As a recent graduate from a top tier university, you'll closely with experienced sales leaders and identify new business opportunities, nurture customer relationships, and drive sales growth. Gain hands-on experience, hit targets, and be part of dubizzle's exciting journey!"
 
 
 
 In this role, you will:
 
 
 
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 Communicate effectively to manage clients' expectations and ensure they receive a great dubizzle experience
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 Achieve monthly (Targets renewal and acquisition with consistency)
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 Become an expert on the Egyptian Real Estate market through combining the on-ground insights with dubizzle high level overview and data
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 Increase our market share by selling our products to new customers
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 Manage and arrange meetings with clients for acquisition, renewals, upgrade
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 Increase our client satisfaction by performing account management services with them
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 Regularly update reporting dashboard to reflect all sales activities
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 Liaise with Finance, Customer Support, legal and Marketing department for any sales-related or client-related issues
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 Collect market insights and keep up to date with laws and local development news
 
 
 
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 Requirements
 
 
 
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 Bachelor's degree in marketing, sales, business, or a related field.
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 Strong written and spoken English communication skills.
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 Eager to learn, highly motivated, and committed to achieving targets.
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 Comfortable making calls and reaching out to potential clients (training will be provided).
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 Basic understanding of the real estate market in Egypt is a plus, but not mandatory.
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 Interest in tech, e-commerce, and digital platforms (e.g., Facebook, marketplace tools, PropTech).
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 Strong interpersonal, negotiation, time management, and presentation skills.
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 Curious and proactive in generating leads and building relationships.
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 Positive, flexible, presentable, and a team player.
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 Growth-oriented mindset with a "plug-and-play" attitude &mdash; ready to learn and take on new challenges
 
 
 
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 Benefits
 
 
 
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 A fast paced, high performing team
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 Comprehensive Health Insurance
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 Life Insurance
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 Rewards &amp; Recognitions
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 Learning &amp; Development opportunities
 
 
 
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 #Egyptdubizzle
</div>

Sales Account Associate - Property

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate - Seller Support | MAF Retail | Retail Corporate Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Associate - Seller Support is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
 </li>
 <li>
 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
 </li>
 <li>
 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
 </li>
 <li>
 Collaborate closely with other teams, such as Account managers, Operations, and Customer Service, to align seller experience updates with overall business objectives.
 </li>
 <li>
 Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.
 </li>
 <li>
 Ensure compliance with all marketplace policies, guidelines, and regulatory requirements.
 </li>
 <li>
 Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
 </li>
 <li>
 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, marketing, Information technology, Computer science, Business administration)
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 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
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 Preferably 2+ years in the retail/e-Commerce business or closely related industry.
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 Capability to multitask and handle multiple seller inquiries simultaneously while maintaining attention to detail and accuracy in responses.
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 Exemplary performance record, particularly with regard to SLA, quality &amp; productivity.
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 Basic understanding of data analysis tools or reporting software to generate performance reports, analyze seller metrics, and identify trends or patterns in seller behavior and performance.
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 WHAT WE OFFER
 
 
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 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
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 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
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 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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</div>

Associate - Seller Support

<div>
 
 JOB TITLE
 
 
 
 Associate Manager &ndash; Onsite | MAF Retail | Retail Corporate Egypt
 
 
 
 Role Summary
 
 
 
 The Associate Onsite Manager supports and improves app and web experiences by executing campaigns, managing daily content updates, and ensuring onsite elements are accurate, engaging, and optimized for conversions. The role involves cross-team collaboration and helping shape the customer experience on the platform.
 
 
 
 ROLE PROFILE
 
 
 
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 Support planning, setup, and daily execution of website and app content and campaigns.
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 Execute and QA banners, category updates, campaign pages, and promotions using CMS tools.
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 Manage promotional elements such as deep links, tagging, vouchers, and campaign calendars.
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 Monitor content accuracy, product visibility, layouts, and overall digital shelf quality.
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 Track performance and analytics, benchmark competitors, and suggest merchandising improvements.
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 Collaborate closely with onsite, commercial, creative, CRM, and digital teams to ensure smooth go-lives.
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 Pursue professional development, follow company policies, and support training and feedback when needed.
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 Apply and follow MAF Retail&rsquo;s Human Capital corporate policies and relevant procedures and instructions.
 
 
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 Requirements
 
 
 
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 Bachelor&rsquo;s degree in business, marketing, or a related field.
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 2&ndash;3 years+ in e-commerce, merchandising, or digital content roles.
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 Detail-oriented and organized.
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 Strong written English and Arabic skills.
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 CMS Familiarity (e.g., Salesforce Commerce Cloud, Magento).
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 Google Analytics or similar reporting tools.
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</div>

Associate Manager - Onsite

Telecommunication

<div>
 
 Company Description
 
 
 
 We suggest you enter details here.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Customer Service Representative (English Account) located in New Cairo. The Customer Service Representative will handle direct interactions with customers to address inquiries, resolve issues, and enhance customer satisfaction. Key responsibilities include responding to customer queries promptly and professionally, maintaining accurate records of customer interactions, and collaborating with internal teams to ensure customer needs are met effectively.
 
 
 
 Qualifications
 
 
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 Strong customer service and customer satisfaction skills
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 Experience as Customer Service Representatives or in similar roles
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 Excellent communication skills and the ability to effectively handle customer interactions
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 Knowledge of account management principles for client-related tasks
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 Ability to work in a fast-paced environment and solve problems efficiently
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 Proficiency in English (spoken and written communication)
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 Previous experience in the telecommunications industry is a plus
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 A high school diploma or equivalent; higher education is a bonus
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</div>

Customer Service Representative ( English Account )

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Associate Consultant Intern, 2026 &ndash; Cairo, Egypt
 
 
 At Mastercard, our Advisors &amp; Consulting Services (ACS) group helps clients drive impact through data-driven insights, hands-on implementation, and a collaborative, tech-enabled culture. We invest in talent through global engagements, continuous learning, and programs like the Global Ambassadors Program, while fostering purpose through volunteerism, pro-bono work, and innovation that benefits both clients and communities.
 
 
 Make an Impact as an Associate Consultant Intern
 
 
 As an Associate Consultant Intern, you will collaborate within small teams to help some of the world's biggest brands answer and implement solutions for their most challenging strategic questions. You will immediately create meaningful contributions through taking ownership of deliverables and building external relationships with clients. Focusing on technology and data, you will gain broad exposure to a range of industries, including financial services, retail, restaurants, hospitality and more.
 
 
 
 As An Associate Consultant Intern, You Will
 
 
 
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 Participate in volunteer and team building experiences
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 Gain exposure to our leadership team through networking sessions and speaker series
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 Begin to build relationships with clients to understand their business needs, seek strategic solutions and guide impactful decisions
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 Grow by receiving hands-on mentorship from an experienced management team.
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 Have an opportunity for meaningful contributions
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 Collaborate with colleagues across different areas of the organization and gain exposure to business development, account management, and product management
 
 
 
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 We are looking for passionate and talented professionals, who share our vision for helping our customers with their most urgent business need. We are recruiting for two career tracks that make up our team. Track placement will indicate the types of projects where you will spend most of your time; however, we encourage and enable working across tracks to allow team members to acquire diverse skills and experiences.
 
 
 Strategy &amp; Transformation
 
 
 Guide clients through strategic, tactical, operational, and transformational challenges to enhance performance and operations. Our engagements cover diverse areas, including product development, marketing, customer loyalty, and innovation. Working with clients from various industries, many S&amp;T engagements directly interface with numerous Fortune 500 companies. This role aligns with the practices of traditional management consulting firms.
 
 
 
 Sampling Of Questions We Help Our Customers Answer
 
 
 
 How can a global financial services institution be successful at entering a hyper competitive new market?
 
 
 How can a customer improve its operating model to better achieve operational, financial and strategic goals?
 
 
 Marketing
 
 
 Develop strategies and lead implementation of marketing campaigns and engagements; evaluate results to drive performance on behalf of Mastercard&rsquo;s clients. Provide deep direct marketing expertise across channels, leveraging customer, behavioral and transactional data and defining tangible results to both the client and Mastercard.
 
 
 
 Sampling Of Questions We Help Our Clients Answer
 
 
 
 How does a fintech client optimize new customer acquisition and existing customers&rsquo; life cycle value through effective targeting and communications?
 
 
 How does a retail client drive foot traffic into store post-covid and/or optimize their ecommerce website to increase basket-size and average spend per customer?
 
 
 How can a large financial institution best execute on a portfolio conversion &ndash; for example, after purchasing another issuer&rsquo;s portfolio &ndash; including components like internal and external communications, market launch, and more?
 
 
 Bring your Passion and Expertise
 
 
 
 We Recruit For And Value The Following Core Competencies
 
 
 
 Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients. Proven record of leadership in a work setting and/or through extracurricular activities.
 
 
 Analytic Excellence: Demonstrates a strong aptitude for structured problem solving, analytical and quantitative skills. Experience using data analysis or querying tools (e.g., SQL, SAS, Excel or Tableau) is an asset (particularly for Performance Analytics or Business Experimentation tracks).
 
 
 Business Interest: Clear interest in the world of business, and intuition for the way that companies make decisions.
 
 
 Rapid Growth: Eagerness to learn quickly, both through Mastercard's structured training curriculum and organic development opportunities.
 
 
 Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude.
 
 
 Integrity: Outstanding record of academic achievement. Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from mistakes.
 
 
 Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.
 
 
 Communication: Ability to communicate complex ideas effectively. Excellent written and verbal communication skills.
 
 
 
 Qualifications
 
 
 
 Undergraduate or master&rsquo;s degree with an expected graduation date between Dec 2026-Sep 2027
 
 
 Outstanding record of academic achievement
 
 
 Proven record of leadership in a work setting and/or through extracurricular activities
 
 
 Exceptional analytical and quantitative problem-solving skills
 
 
 Ability to communicate complex ideas effectively &ndash; both verbally and in writing &ndash; in English
 
 
 This role is not eligible for Mastercard&rsquo;s work authorization sponsorship. As such, candidates must be eligible to work in Egypt, now as well as in the future, without employer sponsorship.
 
 
 To participate in our job simulation and experience what it&rsquo;s like to work as a Consultant at Mastercard visit: https://www.theforage.com/simulations/mastercard/advisors-client-services-xvlw
 
 
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
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 Abide by Mastercard&rsquo;s security policies and practices;
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 Ensure the confidentiality and integrity of the information being accessed;
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 Report any suspected information security violation or breach, and
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 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
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 </ul>
</div>

Associate Consultant Intern, 2026 – Cairo, Egypt

Explore 702+ Customer support associate english account in Cairo this January. Find roles across top companies and apply now to boost your career.