associate director application development

client systems technical support administrator

associate director application development Jobs in Islamabad

business development associate Jobs in Islamabad

business development associate

client systems technical support administrator Jobs in Islamabad

customer sales representative Jobs in Islamabad

customer sales representative

customer service representative Jobs in Islamabad

customer service representative

customer support associate

LMKR

<div>
 
 
 Job Summary:
 
 
 
 We are looking for a Customer Success Associate with 6 months to 2 years of working experience to join our Customer Experience team and help our customers.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 Essential Job Functions
 
 
 <ul>
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 Understanding of customer interaction to contribute in the success of end users.
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 Responding to end-user and/or tickets inquiries/calls for assistance via CRM.
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 Ability to recognize and analyze issues within the application or workflows being used by customer.
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 Monitoring the Helpdesk/Service Center system and responding appropriately and timely to tickets
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 Prepares reference for users by writing workflow instructions and maintaining knowledge base for solutions provided to the customer
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 Maintains client confidence and protects operations by keeping information confidential.
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 Seek mentoring internally to find resolution for the customer reported issues
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 Contributes to team by accomplishing related results as needed.
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 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
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 Possesses excellent communication and presentation skills while maintaining corporate professional acumen.
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 Resourcefulness to resolve customer queries
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 Knowledge of software applications and how they operate. Familiarity with technical terms used in software application development process
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 Ability to analyze and troubleshoot with solution-oriented mindset.
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 </ul>
 
 
 
 
 
 Experience:
 
 
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 Minimum: 6 Months
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 Preferred: 2 Years
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 </ul>
 
 
 
 
 
 Education/Qualification:
 
 
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 Minimum: Bachelors
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 Preferred: Master's
 </li>
 </ul>
 
 
 
 
 
 Location
 
 
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 Islamabad
 </li>
 </ul>
</div>

Customer Support Associate

ASK Development

Job Title: Customer Care Representative Salary: 65,000 PKR Timings: 1:00 PM &ndash; 9:00 PM (Rotational Shifts)We are looking for a dedicated and professional Customer Care Representative to join our team. If you have strong communication skills and experience in handling customer or HR-related queries, this is a great opportunity for you!Job Responsibilities:<ul><li>Handle incoming calls at the Frontline HR Helpline Desk</li><li>Respond to and resolve employee queries across Pakistan</li><li>Maintain a professional and courteous tone in Urdu &amp; English</li><li>Accurately log, track, and follow up on employee concerns</li><li>Provide timely support and escalate cases when necessary</li></ul>Requirements:<ul><li>Prior experience in customer service, HR operations, or call center support (Mandatory)</li><li>Excellent communication skills in English and Urdu</li><li>Ability to multitask and work efficiently under pressure</li><li>Strong problem-solving skills and service-oriented attitude</li></ul>Education:<ul><li>Intermediate or Bachelor&rsquo;s degree</li><li>Fresh graduates are encouraged to appl</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs65,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer care Representative: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer care Representative

Tripshepherd

<div>
 
 
 Location: Islamabad (On-site)
 
 
 
 
 Schedule: 9 hour Fixed hours (Aligned with Canadian Eastern Standard Time &ndash; EST).
 
 
 
 
 Working Days: 5 days (Saturday and Sunday mandatory)
 
 
 
 
 Department: Customer Care
 
 
 
 
 
 
 
 Job Overview:
 
 
 
 We are seeking a highly motivated and customer-oriented individual to handle incoming bookings across all platforms and proactively reach out to customers to confirm order details, gather missing information, and enhance their experience through upselling opportunities.This role also includes responsibility for post-tour follow-ups, conducting brief surveys with guests to collect valuable insights that will help us continuously improve our services.
 
 
 The ideal candidate will have previous call center experience, preferably supporting North American customers, and a strong background in sales. They should be comfortable handling multiple tasks simultaneously, working in a fast-paced environment, and maintaining a high level of professionalism and enthusiasm when engaging with customers.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Real-Time Booking Monitoring: Monitor new bookings as they come in and follow up promptly to collect any missing details required for assigning a tour guide (email, phone number, or pickup location).
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 Order Confirmation &amp; Follow-up: Contact customers after they place an order to confirm booking details and avoid last-minute issues.
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 Customer Information Management: Ensure all essential fields are completed in the booking system for seamless operations.
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 Customer Engagement: Engage with customers professionally, answer questions, and provide guidance to enrich their travel experience.
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 Upselling &amp; Revenue Growth:
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 Offer the last remaining seats on a tour to convert it into a private experience.
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 Recommend add-on tours or services that complement existing bookings.
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 Suggest premium upgrades such as private transfers or customized excursions.
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 Post-Tour Follow-ups: Call guests after their tour using a prepared script to conduct a brief feedback survey. These calls will be recorded and used for market research and service improvement.
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 Customer Insight Collection: Use post-tour calls to gather actionable feedback aimed at improving the guest experience and overall tour quality.
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 Issue Resolution: Address booking-related concerns and escalate complex issues when necessary.
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 CRM &amp; Data Entry: Maintain accurate records of all customer interactions and booking updates.
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 Team Collaboration: Work closely with internal departments to streamline processes and improve customer service workflows.
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 Performance Metrics: Meet or exceed targets for customer satisfaction, booking accuracy, upselling, and post-tour engagement quality.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
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 3&ndash;4 years of experience in a call center or customer service role, preferably dealing with North American clientele in a sales-oriented environment.
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 Proven upselling skills with a track record of meeting revenue goals.
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 Fluent in spoken and written English with excellent communication and rapport-building abilities.
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 Strong organizational skills with attention to detail and the ability to problem-solve quickly.
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 Able to manage multiple priorities efficiently in a fast-paced setting.
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 Proficient in CRM systems and booking platforms.
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 Reliable internet connection, quality headset, and quiet work environment for communication.
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 Passion for travel and a customer-first mindset that aligns with See Sight Tours&rsquo; commitment to excellence.
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 </ul>
</div>

Customer Services Representative (Inbound & Outbound)

Decimal Solution

Decimal Solution is a growing technology and business process outsourcing company dedicated to delivering innovative solutions to our clients. We are looking for a reliable and detail-oriented Back Office Support Assistant to join our internal team. This role is ideal for someone who thrives in a quiet, focused environment and prefers working during nighttime hours. If you are a night owl with strong organizational skills and proficiency in MS Word and Spreadsheets, we want to hear from you.The Role As a Back Office Support Assistant at Decimal Solution, you will be the backbone of our overnight operations. You will handle essential data management, administrative tasks, and coordination efforts to ensure our daytime team wakes up to an organized and completed workflow.Key Responsibilities<ul><li>Prepare, format, and proofread documents and reports using Microsoft Word.</li><li>Maintain and update spreadsheets with accurate data using Excel or Google Sheets, including sorting, filtering, basic formulas, and creating clear reports.</li><li>Organize and manage digital files and records for easy access and retrieval.</li><li>Process and respond to emails and inquiries received during overnight hours.</li><li>Coordinate with overseas partners or clients as directed.</li><li>Assist in preparing presentations, reports, and summaries for morning meetings.</li><li>Perform data entry tasks with high accuracy and attention to detail.</li><li>Ensure all pending tasks are completed before the end of your shift.</li><li>Provide detailed notes and updates to the daytime team.</li><li>Maintain confidentiality and handle sensitive company information with care.</li></ul>Qualifications and Requirements<ul><li>Intermediate or Bachelor's degree preferred.</li><li>6 months to 1 year of experience in back office support, data entry, or administration is a plus.</li><li>Proficiency in Microsoft Word for creating and formatting professional documents.</li><li>Proficiency in spreadsheets (Excel or Google Sheets), including data entry, sorting, filtering, and basic to intermediate formulas.</li><li>Must be comfortable working full-time night shifts on-site at our office.</li><li>Ability to stay alert, focused, and productive during nighttime hours.</li><li>Reliable transportation to and from the workplace at night.</li><li>Excellent written and verbal English communication skills.</li><li>Strong organizational and time management abilities.</li><li>Ability to work independently with minimal supervision.</li></ul>For more information, visit our website: www.decimalsolution.comWork Location: In person

Back Office Support Assistant - CSR (Night Shift; Full Time; On-site; I-8/4 Islamabad)

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring &ndash; Customer Premises AssociateIndustry: Telecommunications / Broadband Services Location: Islamabad Salary: PKR 40,000 (Basic) + Performance-Based CommissionAre you a technically skilled field professional with a passion for customer service? Join our growing telecom operations team and work on last-mile connectivity solutions at customer locations.Key Responsibilities:<ul><li>Installation, configuration, and activation of broadband/internet equipment at customer premises</li><li>On-site troubleshooting of connectivity and network-related issues</li><li>Ensure service quality and timely resolution of customer complaints</li><li>Educate customers on proper usage and basic maintenance of installed services</li><li>Maintain accurate service reports and daily field activity records</li><li>Coordinate with technical support teams for escalations when required</li></ul>Eligibility Criteria:<ul><li>DAE / Technical Diploma in Electrical, Electronics, Telecom, or Networking</li><li>Basic understanding of fiber, broadband, routers, modems, and LAN/WAN concepts</li><li>Strong communication and customer-handling skills</li><li>Willingness to perform field visits across Faisalabad</li><li>Fresh candidates with technical education are encouraged to apply</li></ul>What We Offer:<ul><li>Basic Salary: PKR 40,000</li><li>Attractive Commission Structure based on performance</li><li>Hands-on technical training</li><li>Stable career growth in the telecom industry</li><li>Supportive and professional work environment</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Customer Premises Associate (CPA)

S&P Global

About the Role: 
Grade Level (for internal use): 07
 Work Shift: This is a Night shift position. You should be flexible to work on any other shift depending on business needs.
 
The Team: The Metals and Mining Client Operations team provides exceptional client support by showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industry we cover. You will be a valuable member of a truly global team with a presence in the US, Pakistan & Philippines. Members of the team learn in-depth metals and mining industry knowledge, produce webcast presentations, perform product testing, create custom models in Excel, participate in client outreach campaigns to drive usage, and develop their Excel and SQL skills. You will also work with different teams inside the organization across many functional areas (Sales, Relationship Management, Technology, Product Management, Financial Modeling, Content & Industry Research, etc).
 
The Impact: As the face of the organization, we have a strong impact on our clients’ opinion of the quality of the company as a whole, driving product usage, and revenue. As we are in direct contact with clients and understand their needs, we also have the opportunity to relay client feedback to the company, which is valuable in shaping future product releases.
 
Responsibilities: 
Primary point of contact for providing critical research and value-add knowledge to our diverse client base at various companies primarily in the US and across the globe, through calls, e-mails, and web-chat.
 
Channel client ideas and feedback to our content and product management teams to help improve the quality and accuracy of our database and products.
 
Work with specialist team members on projects and develop subject matter expertise in different sectors of the Metals and Mining industry.
 
Present webcasts that provide demos of S&P Global Market Intelligence products and cover major industry trends.
 
Work with the financial modeling team to help build new and customized, data-driven Excel models.
 
Participate in user acceptance testing efforts within the area of focus to ensure that products meet the highest standard for client experience.
 
Train new associates on the CIQ Pro platform and the metals and mining industry and assist associates on client requests and other processes on the team.
 
Participate in the proactive client outreach process to create awareness around product enhancements and drive usage.
 
Build out our Knowledge Base for internal stakeholders and clients.
 
What We’re Looking For
 
Required Qualifications: 
Bachelor/Undergraduate Degree holder, preferably in Geology, Mining Engineering, Economics, or Finance.
 
Fresher or upto 6months of experience in an external client-facing role and hands-on experience of the workflow on Market Intelligence.
 
About S&P Global Market Intelligence
 
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
For more information, visit www.spglobal.com/marketintelligence .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
Job ID: 325306
 Posted On: 2026-03-11
 Location: Islamabad, Pakistan

Associate, Metals & Mining - Client Support

Savvital

<div>
 
 About The Company
 
 
 
 Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday. Our Mission is to provide an affordable solution to growing companies through strategic task delegation. We envision creating an eco-system that resonates with the human touch every business needs.
 
 
 
 About The Role
 
 
 
 As an Associate - Client Services at Savvital, you will play a key role in providing administrative and operational support to our clients. This position offers an exciting opportunity for individuals with strong organizational skills, attention to detail, and a passion for delivering exceptional client services in a virtual environment.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
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 Administrative Support - Perform general administrative tasks such as managing calendars and scheduling appointments.
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 Communication Management - Act as a liaison between clients and internal teams, handling email correspondence, and ensuring timely and accurate communication.
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 Meeting Coordination - Assist in coordinating virtual meetings, including scheduling, sending invitations, and preparing necessary materials.
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 Task Prioritization - Prioritize tasks and manage time effectively to meet client deadlines and expectations.
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 Research and Analysis - Conduct research on diverse topics as assigned, providing relevant information to decision making.
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 Client Relationship Management - Build and maintain positive relationships with clients, understanding their needs and ensuring a high level of client satisfaction.
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 Customer Complaint Analysis - Analyze customer complaints, identify underlying issues, and recommend effective solutions to enhance customer satisfaction.
 </li>
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 Price Quotes - Prepare and offer price quotes to clients&rsquo; customers, ensuring accuracy and alignment with product and service offerings.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
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 Qualification: A 4-Year Bachelor's degree is preferable. Preferably in Accounting &amp; Finance/ Business Studies/ Economics/ Public Relations.
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 Strong interpersonal and communication skills.
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 Entry-level or minimal experience in client-facing roles.
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 Detail oriented with the ability to manage multiple tasks.
 </li>
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 Willingness to learn
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefit
 
 
 
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 Base Salary: Market Competitive.
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 <li>
 Allowances: Internet, Electricity, Wellbeing. Medical Insurance for you.
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 <li>
 Performance-based bonuses.
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 <li>
 Annual Bonus and Increments.
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 <li>
 Company-wide success bonuses.
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 </ul>
</div>

Associate - Client Services (SV-07)

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