customer care executive (premium category)

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customer support representative Jobs in Islamabad

customer support representative

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corporate sales executive

customer care executive (premium category) Jobs in Islamabad

customer support booking executive real estate hospitality

Decimal Solution

Location: Islamabad I-8/4 Salary: PKR 50,000 &ndash; 80,000 (Based on Experience) Gender: Male &amp; Female (Both can apply) Candidates from Rawalpindi and Islamabad are strongly encouraged to apply.Job Overview:We are looking for a motivated Customer Support &amp; Booking Executive to manage hotel room bookings and convert inbound leads into sales. The ideal candidate must be confident, persuasive, and customer-focused.Eligibility:<ul><li>Intermediate / O &amp; A Levels / Bachelor&rsquo;s Degree (Any Field)</li></ul>Responsibilities:<ul><li>Handle inbound calls and online inquiries</li><li>Convert potential leads into confirmed bookings</li><li>Engage clients through WhatsApp, Facebook &amp; Instagram</li><li>Maintain follow-ups with prospects</li><li>Update booking and sales data in MS Office</li></ul>Skills Required:<ul><li>Good computer knowledge</li><li>MS Office proficiency</li><li>Strong communication skills (Urdu &amp; English preferred)</li><li>Extrovert and socially active personality</li><li>Ability to meet booking</li></ul>To apply, please email your CV to careers@decimalsolution.com or WhatsApp/Call 0333 1111955.Pay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support & Booking Executive – Real Estate / Hospitality

ARGUS PROPERTIES

Job Title: Sales Executive &ndash; Real Estate Project Sales Location: blue area islamabad . Job Type: Full-TimeJob Description: We are hiring motivated and energetic Sales Executives for real estate project sales. The role involves dealing with walk-in clients, handling inquiries, conducting project presentations, and closing sales.Working Hours: 10:30 AM &ndash; 7:30 PMKey Responsibilities:<ul><li>Handle client inquiries and provide project information</li><li>Conduct site visits and project presentations</li><li>Build and maintain client relationships</li><li>Achieve assigned sales targets</li><li>Maintain follow-ups and CRM records</li><li>Coordinate with the sales &amp; marketing team</li></ul>Requirements:<ul><li>Prior experience in real estate sales preferred (fresh candidates with strong communication skills may apply)</li><li>Excellent communication &amp; interpersonal skills</li><li>Confident, presentable, and target-driven personality</li><li>Basic understanding of property sales / investment concepts</li><li>Ability to work in a fast-paced sales environment</li></ul>What We Offer:<ul><li>Attractive salary + high commission structure</li><li>Professional work environment</li><li>Career growth opportunities</li><li>Sales training &amp; support</li></ul>How to Apply: Send your CV at hr@argusproperties.pk , 03219222286(whatsapp)Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

we are hiring sales executive for real estate project sales

Simcoe IT

Job DescriptionWe are looking for a dynamic Female Real Estate Sales Executive with proven experience in Islamabad&rsquo;s property market. The ideal candidate should have strong sales and closing abilities, investor understanding, and confidence to appear in professional real estate investment videos.Experience in high-rise residential project sales is mandatory.Key Responsibilities<ul><li>Generate leads and convert prospects into property sales</li><li>Conduct client meetings, site visits, and investment consultations</li><li>Present and close apartment units in high-rise residential projects</li><li>Build strong relationships with investors and clients</li><li>Present property investment opportunities with ROI insights</li><li>Participate in on-camera investment and marketing videos</li><li>Achieve monthly sales targets and maintain client follow-ups</li><li>Stay updated with Islamabad property market trends</li></ul>Requirements<ul><li>2&ndash;3 years of real estate sales experience in Islamabad</li><li>Experience in high-rise / vertical project sales (mandatory)</li><li>Strong knowledge of Islamabad property market (DHA, Bahria, CDA sectors)</li><li>Proven sales closing ability</li><li>Excellent communication and negotiation skills</li><li>Confident, presentable, and camera-friendly personality</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Please apply only if you are female</li><li>Do you have 2&ndash;3 years of real estate sales experience in Islamabad?</li><li>Do you have experience selling high-rise / apartment projects?</li><li>Do you have knowledge of DHA, Bahria, and CDA sectors?</li><li>Are you comfortable appearing in professional marketing videos?</li><li>Are you willing to work on-site in Islamabad (Park View City)?</li></ul>Work Location: In person

Real Estate Sales Executive

See Sight Tours

Customer Service &amp; Sales RepresentativeLocation: Islamabad, onsiteCompany: See Sight ToursJob Type: Full-Time ( F-10/4 Islamabad,Onsite - EST Timings )See Sight Tours is a locally rooted tour company that delivers exceptional, small-group travel experiences across North America. We are committed to creating unforgettable memories for our guests through thoughtfully curated tours and friendly, personalized service.Our mission is to make travel seamless, enjoyable, and enriching &mdash; from the moment a guest books with us to the final farewell. Whether it&rsquo;s confirming key trip details or gathering valuable feedback after a tour, we believe every interaction is a chance to elevate the guest experience.We are currently seeking a Customer Service Representative to join our Islamabad-based team. This role is ideal for someone who thrives in a dynamic, guest-focused environment and is passionate about both service and sales. From booking confirmation to post-tour follow-ups, you&rsquo;ll play a vital role in ensuring each guest&rsquo;s journey is smooth, memorable, and full of delight.Job Overview:We are seeking a highly motivated and customer-oriented individual to handle incoming bookings across all platforms and proactively reach out to customers to confirm order details, gather missing information, and enhance their experience through upselling opportunities.This role also includes responsibility for post-tour follow-ups, conducting brief surveys with guests to collect valuable insights that will help us continuously improve our services.The ideal candidate will have previous call center experience, preferably supporting North American customers, and a strong background in sales. They should be comfortable handling multiple tasks simultaneously, working in a fast-paced environment, and maintaining a high level of professionalism and enthusiasm when engaging with customers.Key Responsibilities:<ul><li>Real-Time Booking Monitoring: Monitor new bookings as they come in and follow up promptly to collect any missing details required for assigning a tour guide (email, phone number, or pickup location).</li><li>Order Confirmation &amp; Follow-up: Contact customers after they place an order to confirm booking details and avoid last-minute issues.</li><li>Customer Information Management: Ensure all essential fields are completed in the booking system for seamless operations.</li><li>Customer Engagement: Engage with customers professionally, answer questions, and provide guidance to enrich their travel experience.</li><li>Upselling &amp; Revenue Growth:</li><li>Offer the last remaining seats on a tour to convert it into a private experience.</li><li>Recommend add-on tours or services that complement existing bookings.</li><li>Suggest premium upgrades such as private transfers or customized excursions.</li><li>Post-Tour Follow-ups: Call guests after their tour using a prepared script to conduct a brief feedback survey. These calls will be recorded and used for market research and service improvement.</li><li>Customer Insight Collection: Use post-tour calls to gather actionable feedback aimed at improving the guest experience and overall tour quality.</li><li>Issue Resolution: Address booking-related concerns and escalate complex issues when necessary.</li><li>CRM &amp; Data Entry: Maintain accurate records of all customer interactions and booking updates.</li><li>Team Collaboration: Work closely with internal departments to streamline processes and improve customer service workflows.</li><li>Performance Metrics: Meet or exceed targets for customer satisfaction, booking accuracy, upselling, and post-tour engagement quality.</li></ul>Qualifications &amp; Requirements:<ul><li>3&ndash;4 years of experience in a call center or customer service role, preferably dealing with North American clientele in a sales-oriented environment.</li><li>Proven upselling skills with a track record of meeting revenue goals.</li><li>Fluent in spoken and written English with excellent communication and rapport-building abilities.</li><li>Strong organizational skills with attention to detail and the ability to problem-solve quickly.</li><li>Able to manage multiple priorities efficiently in a fast-paced setting.</li><li>Proficient in CRM systems and booking platforms.</li><li>Reliable internet connection, quality headset, and quiet work environment for communication.</li></ul>Passion for travel and a customer-first mindset that aligns with See Sight Tours&rsquo; commitment to excellence.Job Type: Full-timeWork Location: In person

Customer Services Representative ( Inbound - Outbound Calls )

Sublime Wireless Inc

Job Descriptiona US-basAd travel advisory company specializing in optimized economy, premium economy, and business-class travel for corporate and individual clients. Unlike traditional travel agencies, our focus is on travel analysis, comparison, and advisory rather than only ticket issuance.They are looking for capable and motivated Travel Consultants to handle travel research, client advisory, booking support, and operational reporting. Depending on business needs, this role may also involve handling a high volume of inbound travel inquiries, calling potential customers, presenting options, and converting inquiries into bookings.This position involves regular interaction with international (primarily US-based) clients and requires strong communication skills, analytical thinking, and the ability to manage operational workload efficiently.This role equally involves structured operational responsibilities including expense documentation, Oracle-based reporting, receipt management, and internal travel analytics. The position requires both client-facing capability and disciplined financial documentation skills.Requirements<ul><li>Bachelor&rsquo;s degree (mandatory)</li><li>Strong spoken and written English (mandatory)</li><li>Strong attention to detail for financial documentation and reporting accuracy (mandatory)</li><li>Comfortable handling frequent phone calls and client conversations</li><li>Good analytical and organizational skills</li><li>Comfortable with online research, spreadsheets, and documentation</li><li>Willingness to work night shifts consistently (9 pm to 5 am)</li><li>Prior experience in travel, customer support, sales, hospitality, or working with international clients is a plus</li></ul>Compensation &amp; Contract<ul><li>Independent contractor role with a US-based LLC</li><li>Initial 3-month training contract: PKR 125,000 per month</li><li>Post-training contract: PKR 150,000 &ndash; 155,000 per month, based on performance</li><li>Company will provide coworking office space and required work tools</li><li>Long-term growth opportunities for strong performers</li></ul>Important NoteThis role is suited for individuals who are comfortable with client-facing work, frequent calls, research-driven tasks, and operational responsibility, and who are interested in growing with a small but focused international company.Responsibilities<ul><li>Research and analyze flight options to create customized travel solutions</li><li>Communicate with clients via phone and email to understand requirements and explain options clearly</li><li>Handle high volumes of inbound travel inquiries, including frequent phone calls with potential customers</li><li>Present travel options, answer questions, and follow up to convert inquiries into bookings</li><li>Handle flight and hotel bookings when required</li><li>Collect, categorize, and reconcile travel receipts with credit card statements</li><li>Perform monthly expense and credit-card reporting using an Oracle-based system with high accuracy</li><li>Maintain structured financial documentation and support quarterly travel analytics reporting</li><li>Support internal cost analysis, cabin optimization comparisons, and route-based expense evaluation</li><li>Work across both client advisory and operational reporting functions as workload requires.</li></ul>Skills<ul><li>Customer Service</li><li>Itinerary Planning</li><li>Booking Management</li><li>Sales and Upselling</li><li>Problem Solving</li><li>Itinerary Optimization</li></ul>Job DetailsTotal Positions:<ul><li>1 Post</li></ul>Job Type:<ul><li>Full Time/Permanent</li></ul>Job Location:<ul><li>Islamabad, Pakistan</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Travel Consultant - Night Shift Onsite

Win Win Marketing & Developers SMC Pvt. Ltd

Job DescriptionPosition: QA Officer (CRM &amp; Sales Quality) Department: Sales &amp; MarketingJob SummaryThe QA Officer will be responsible for maintaining the quality assurance standards of the sales process and monitoring all activities through the CRM system. The role ensures that leads are handled efficiently, sales teams follow defined procedures, response time standards are maintained, and all calls and transactions comply with company policies.The QA Officer will work closely with Sales Executives, Lead Qualifiers, Closers, Team Leaders, and CRM Monitoring staff to maintain a transparent and efficient lead management process.Key Responsibilities1. CRM Monitoring &amp; Lead Management<ul><li>Monitor lead distribution and ensure leads are assigned to the correct sales executives.</li><li>Ensure that initial lead response is made within the defined time (e.g., 15 minutes).</li><li>Track undialed or ignored leads and ensure timely reassignment.</li><li>Verify that sales staff properly update lead status in the CRM system.</li><li>Maintain CRM data accuracy and ensure proper documentation of all sales activities.</li></ul>2. Call Quality Assurance<ul><li>Conduct random call recording reviews of sales staff.</li><li>Evaluate call quality based on company communication standards.</li><li>Ensure proper customer engagement, product knowledge, and professional communication.</li><li>Provide feedback to Team Leaders for improvement of sales staff performance.</li></ul>3. Sales Process Compliance<ul><li>Ensure sales teams follow the defined sales workflow stages:</li><li>Lead contact</li><li>Lead qualification</li><li>Visit scheduling</li><li>Deal negotiation</li><li>Booking confirmation</li><li>Verify that all required steps are completed before the deal moves to the next stage.</li></ul>4. Pre-Closing Verification<ul><li>Perform deal verification before final approval.</li><li>Review call recordings related to mature deals.</li><li>Verify negotiation process and documentation accuracy.</li><li>Confirm compliance with pricing, discount approvals, and company policies.</li></ul>5. Reporting &amp; Performance Analysis<ul><li>Prepare daily and weekly, monthly CRM performance reports.</li><li>Highlight delays in lead response, missed follow-ups, or CRM update issues.</li><li>Identify process gaps and suggest improvements in sales workflow.</li><li>Maintain records of warnings, quality issues, and improvement actions.</li></ul>6. Sales Coordination &amp; Process Improvement<ul><li>Work closely with the Sales Team and CRM Monitoring staff to create a clear roadmap for CRM usage.</li><li>Support management in developing SOPs and quality standards for lead management.</li><li>Ensure smooth coordination between Sales Executives, Lead Qualifiers, Closers, and Management.</li></ul>Key Performance Indicators (KPIs)<ul><li>Lead response time compliance</li><li>CRM data accuracy</li><li>Call quality score</li><li>Sales process compliance rate</li><li>Number of verified deals before closing</li><li>Reduction in lead wastage</li></ul>Required Skills &amp; Qualifications<ul><li>Master or Bachelor's degree in Business Administration, Marketing, or related field.</li><li>2&ndash;4 years of experience in CRM management or Quality Assurance, preferably in Real Estate.</li><li>Strong understanding of sales pipelines and lead management systems.</li><li>Experience with CRM software</li><li>Excellent analytical and reporting skills.</li><li>Strong communication and coordination abilities.</li></ul>Preferred Skills<ul><li>Experience in sales call auditing.</li><li>Ability to design sales process SOPs.</li><li>Knowledge of lead management and conversion tracking</li></ul>Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Quality Assurance Officer (QA)

QA Engineer (Onsite &ndash; Islamabad, F-10/4)Company: See Sight Tours Location: F-10/4, Islamabad (Onsite) Experience: 1.5&ndash;3 Years Reporting To: QA Lead Department: EngineeringRole SummaryWe are looking for a QA Engineer who understands that quality is a production responsibility not just test execution.You will work onsite with our QA team to ensure stability, performance, and reliability of our booking platforms and internal systems.Key Responsibilities<ul><li>Execute functional, regression, and release testing.</li><li>Validate core booking and payment workflows.</li><li>Write clear, reproducible bug reports.</li><li>Support and maintain automation test cases.</li><li>Perform pre- and post-release validation.</li><li>Identify risk areas and communicate impact.</li></ul>Product &amp; System Awareness (Required)Familiarity with real production environments, including:<ul><li>Performance basics (API latency, load behavior, page speed impact)</li><li>Security validation (auth, roles, input validation, access control)</li><li>SEO awareness (SSR vs CSR, meta tags, crawlability checks)</li><li>UX sensitivity (conversion flows, responsiveness, form validation)</li><li>Workflow logic (booking lifecycle, payment states, sync consistency)</li></ul>Required Qualifications<ul><li>~2 years of hands-on QA experience.</li><li>Strong manual testing fundamentals.</li><li>Exposure to automation tools (Cypress, Playwright, Selenium, or similar).</li><li>API testing experience (Postman or equivalent).</li><li>Basic SQL for validation.</li><li>Strong written and verbal communication skills.</li><li>Comfortable working in Agile environments.</li></ul>What We Value<ul><li>Ownership mindset.</li><li>Attention to edge cases.</li><li>Clear communication.</li><li>Team collaboration.</li><li>Awareness of business and revenue impact.</li></ul>What You&rsquo;ll Join<ul><li>Structured QA team reporting to a QA Lead.</li><li>High-traffic booking systems serving North America.</li><li>A performance-driven engineering environment.</li></ul>Job Type: Full-timeWork Location: In person

QA Engineer

Explore 532+ Customer support booking executive real estate hospitality in Islamabad this March. Find roles across top companies and apply now to boost your career.