client success manager – 1 Jobs in Islamabad

client success manager – 1

customer service representative Jobs in Islamabad

customer service representative

it support engineer

ai agent specialist

call centre agent (night shift) Jobs in Islamabad

call centre agent (night shift)

customer support chat agent

TT Technologies pvt Ltd (PhoneCase.pk)

Note: This is office Based Job, Our office is in Sector E-11 Islamabad.TT Technologies pvt. ltd looking for the people who will be guiding/supporting customers online.We are a fast-growing e-commerce company managing multiple online brands across Pakistan. We sell on Shopify, Daraz, and other platforms. We are looking for a Customer Chat Support Executive to handle customer inquiries, resolve issues, and ensure a smooth customer experience across all platforms.Key Responsibilities:<ul><li>Respond to customer queries via live chat, WhatsApp, and social media inboxes</li><li>Assist customers with order placement, tracking, cancellations, and returns</li><li>Handle complaints professionally and provide timely solutions</li><li>Follow up with customers to ensure issue resolution</li><li>Maintain proper records of chats and customer interactions</li><li>Coordinate with internal teams for order-related issues</li><li>Maintain a polite, professional, and customer-friendly tone at all times</li><li>Ensure customer satisfaction and positive brand image</li></ul>Requirements:<ul><li>Good English writing skills (basic spoken English preferred)</li><li>Ability to communicate clearly and politely</li><li>Problem-solving mindset</li><li>Basic computer knowledge (typing, browsing, Excel/Sheets)</li><li>Ability to handle pressure and multiple chats</li><li>Punctual, responsible, and team-oriented</li></ul>Job Type: Full-timePay: Rs15,000.00 - Rs25,000.00 per monthEducation:<ul><li>Middle School (Preferred)</li></ul>Location:<ul><li>Islamabad E-11 (Preferred)</li></ul>Work Location: In person

Customer Support Chat Agent

ImagineArt

<div>
 
 
 Principal AI Engineer (LLM Agents &amp; Orchestration)
 
 
 
 
 
 Role Title:
 
 Principal AI Engineer (LLM Agents &amp; Orchestration)
 
 Team:
 
 Chatly Engineering
 
 Focus:
 
 Building Autonomous "Super Agents"
 
 
 
 Who We Are
 
 
 
 Vyro is redefining the future of digital creativity. We build cutting-edge content creation tools powered by Artificial Intelligence and Machine Learning, helping millions of creators, designers, and storytellers bring their imagination to life &mdash; effortlessly.
 
 
 With a global user base of over 5 million active creators every month, Vyro&rsquo;s 20+ AI-powered apps are transforming how people design, edit, and express themselves across images, videos, and beyond.
 
 
 From intuitive AI photo editors to next-gen video creation platforms, our products are designed to make creativity accessible, fast, and limitless.
 
 
 At Vyro, we&rsquo;re a team of innovators, builders, and dreamers &mdash; known as Vyronauts &mdash; driven by passion, purpose, and the belief that technology should inspire creativity, not complicate it.
 
 
 If you&rsquo;re excited about shaping the next wave of AI-powered creativity, Vyro is the place to be.
 
 
 
 About The Role
 
 
 
 We are looking for a deep expert in Large Language Models (LLMs) to lead the architectural development of our new "Super Agent" within Chatly. You will move beyond simple chat interfaces to build autonomous agents capable of complex reasoning, tool usage, and seamless integration with external workflows.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Agent Architecture: Design and implement stateful agentic workflows (using frameworks like LangGraph or custom Python/TypeScript solutions) that can plan, execute, and self-correct.
 </li>
 <li>
 Integration Ecosystem: Build the "hands" of the agent. Develop robust integration layers that allow the LLM to interact with our internal APIs, databases, and third-party tools reliably.
 </li>
 <li>
 Latency &amp; Reliability: Optimize inference pipelines for speed (streaming, token optimization) and reliability (handling hallucinations, structured output validation).
 </li>
 <li>
 Memory Systems: Architect advanced RAG (Retrieval-Augmented Generation) systems to give the Super Agent persistent memory and context awareness across sessions.
 </li>
 <li>
 Evaluation &amp; Observability: Establish a rigorous testing framework for non-deterministic model outputs to ensure the agent behaves as expected in production.
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 <ul>
 <li>
 Core Stack: Deep proficiency in Python (or TypeScript) and the modern AI stack (LangChain, LlamaIndex, DSPy).
 </li>
 <li>
 Model Internals: Strong grasp of how to leverage specific model strengths (e.g., GPT-4o for reasoning, Haiku/Flash for speed) and experience with Function Calling/Tool Use.
 </li>
 <li>
 Vector Search: Hands-on experience with vector databases (Pinecone, Milvus, Weaviate) and embedding strategies.
 </li>
 <li>
 System Design: Experience designing event-driven architectures where agents respond to triggers, not just user prompts.
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 Opportunity to work on innovative AI products like Chatly and Imagine, shaping the future of creativity and user interaction.
 </li>
 <li>
 Be part of a passionate, fast-moving team that values innovation and data-driven decisions.
 </li>
 <li>
 Competitive compensation and benefits.
 </li>
 <li>
 A culture where learning, growth, and experimenting with new ideas are deeply encouraged.
 </li>
 </ul>
</div>

Agentic AI Engineer

ScrumAD Private Limited

We are looking for a Technical CRM Support Specialist to join our growing team. This is a full-time, on-site night shift role supporting US-based clients. we are Located in DHA 2 Islamabad. we donot provide transport facility or Remote working option.The ideal candidate should have a Computer Science / IT background, excellent English communication skills, and the ability to analyze technical issues and provide effective solutions.You will work directly with international clients via email, chat, and phone calls, helping them resolve technical and CRM-related issues while ensuring a high level of customer satisfaction.This role is ideal for someone who is analytical, solution-oriented, and comfortable working in a fast-paced technical support environment.Key Responsibilities<ul><li>Provide technical support to US clients through email, chat, and phone</li><li>Troubleshoot CRM, software, and technical issues efficiently</li><li>Identify problems by analyzing client queries and system behavior</li><li>Provide clear and professional communication while assisting clients</li><li>Document issues, troubleshooting steps, and resolutions in the system</li><li>Collaborate with internal teams when escalation is required</li><li>Manage multiple support requests simultaneously</li><li>Continuously learn about product updates and system improvements</li><li>Maintain high customer satisfaction and response quality</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field</li><li>Excellent English communication and comprehension skills</li><li>Minimum 1 year experience in Technical Support / CRM Support / Customer Support</li><li>Strong problem-solving and analytical thinking ability</li><li>Experience supporting clients via email, chat, and calls</li><li>Ability to understand technical issues quickly and propose solutions</li><li>Strong multitasking and time management skills</li><li>Ability to work independently and within a team environment</li><li>Fast learner with ability to adapt to new tools and systems</li></ul>Preferred Skills<ul><li>Experience working with CRM systems (HubSpot, Salesforce, Zoho, etc.)</li><li>Experience supporting international clients (especially US clients)</li><li>Knowledge of ticketing systems or help desk software</li><li>Basic understanding of web technologies, APIs, or databases</li></ul>if you think you are a good fit for this role feel free to share your cv on whatsapp 0331-9867842 or email your cv at hr@scrumad.comJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Describe a technical problem you solved for a customer and how you resolved it.</li><li>How quickly can you learn a new software or CRM tool?</li></ul>Less than 1 week 1&ndash;2 weeks More than 2 weeksWork Location: In person

Technical (CRM) Support Specialist

We are looking for a Technical CRM Support Specialist to join our growing team. This is a full-time, on-site night shift role supporting US-based clients. we are Located in DHA 2 Islamabad. we donot provide transport facility or Remote working option.The ideal candidate should have a Computer Science / IT background, excellent English communication skills, and the ability to analyze technical issues and provide effective solutions.You will work directly with international clients via email, chat, and phone calls, helping them resolve technical and CRM-related issues while ensuring a high level of customer satisfaction.This role is ideal for someone who is analytical, solution-oriented, and comfortable working in a fast-paced technical support environment.Key Responsibilities<ul><li>Provide technical support to US clients through email, chat, and phone</li><li>Troubleshoot CRM, software, and technical issues efficiently</li><li>Identify problems by analyzing client queries and system behavior</li><li>Provide clear and professional communication while assisting clients</li><li>Document issues, troubleshooting steps, and resolutions in the system</li><li>Collaborate with internal teams when escalation is required</li><li>Manage multiple support requests simultaneously</li><li>Continuously learn about product updates and system improvements</li><li>Maintain high customer satisfaction and response quality</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field</li><li>Excellent English communication and comprehension skills</li><li>Minimum 1 year experience in Technical Support / CRM Support / Customer Support</li><li>Strong problem-solving and analytical thinking ability</li><li>Experience supporting clients via email, chat, and calls</li><li>Ability to understand technical issues quickly and propose solutions</li><li>Strong multitasking and time management skills</li><li>Ability to work independently and within a team environment</li><li>Fast learner with ability to adapt to new tools and systems</li></ul>Preferred Skills<ul><li>Experience working with CRM systems (HubSpot, Salesforce, Zoho, etc.)</li><li>Experience supporting international clients (especially US clients)</li><li>Knowledge of ticketing systems or help desk software</li><li>Basic understanding of web technologies, APIs, or databases</li></ul>if you think you are a good fit for this role feel free to share your cv on whatsapp0331-9867842 or email your cv at hr@scrumad.comPay: Rs60,000.00 - Rs100,000.00 per monthExperience:<ul><li>CRM support: 1 year (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

CRM Technical Support Specialist

We are looking for a Technical CRM Support Specialist to join our growing team. This is a full-time, on-site night shift role supporting US-based clients. we are Located in DHA 2 Islamabad. we donot provide transport facility or Remote working option.The ideal candidate should have a Computer Science / IT background, excellent English communication skills, and the ability to analyze technical issues and provide effective solutions.You will work directly with international clients via email, chat, and phone calls, helping them resolve technical and CRM-related issues while ensuring a high level of customer satisfaction.This role is ideal for someone who is analytical, solution-oriented, and comfortable working in a fast-paced technical support environment.Key Responsibilities<ul><li>Provide technical support to US clients through email, chat, and phone</li><li>Troubleshoot CRM, software, and technical issues efficiently</li><li>Identify problems by analyzing client queries and system behavior</li><li>Provide clear and professional communication while assisting clients</li><li>Document issues, troubleshooting steps, and resolutions in the system</li><li>Collaborate with internal teams when escalation is required</li><li>Manage multiple support requests simultaneously</li><li>Continuously learn about product updates and system improvements</li><li>Maintain high customer satisfaction and response quality</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field</li><li>Excellent English communication and comprehension skills</li><li>Minimum 1 year experience in Technical Support / CRM Support / Customer Support</li><li>Strong problem-solving and analytical thinking ability</li><li>Experience supporting clients via email, chat, and calls</li><li>Ability to understand technical issues quickly and propose solutions</li><li>Strong multitasking and time management skills</li><li>Ability to work independently and within a team environment</li><li>Fast learner with ability to adapt to new tools and systems</li></ul>Preferred Skills<ul><li>Experience working with CRM systems (HubSpot, Salesforce, Zoho, etc.)</li><li>Experience supporting international clients (especially US clients)</li><li>Knowledge of ticketing systems or help desk software</li><li>Basic understanding of web technologies, APIs, or databases</li></ul>if you think you are a good fit for this role feel free to share your cv on whatsapp0331-9867842 or email your cv at hr@scrumad.comPay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Describe a situation where you helped a client in resolving a technical problem.</li><li>how would you explain a technical issue to a non-technical person?</li></ul>Work Location: In person

Customer Support Specialist

JazzCash

<div>Grade: L4
Location: Islamabad
Last Date to Apply: 27 April 2026
What is the Head of Customer Operations?
The Head of Customer Operations owns the end-to-end contact center engine for JazzCash. The role is accountable for inbound and outbound service delivery, quality assurance across voice and digital channels, and the integration of data science and AI into day-to-day operations to drive effortless, right-first-time customer resolutions at scale.
This is a builder role as much as an operator role: beyond running a high-performing in-house and outsourced contact center, the role will institutionalize an AI-first operating model while ensuring compliance with regulatory, fraud-control, and risk frameworks.
What does the Head of Customer Operations do?
Service Delivery &amp; Operational Excellence<ul><li>
Own inbound/outbound contact center performance across in-house and outsourced partners, including SLA attainment, staffing, scheduling, shrinkage, occupancy, and adherence.</li><li>
Drive continuous improvement on core CX metrics (e.g. NPS, CSAT, FCR, AHT, ASA, abandonment, repeat contact) through root-cause analysis, process redesign, and frontline enablement.</li><li>
Establish a consistent operations-excellence methodology across sites, queues, and channels with rigorous governance.</li><li>
Monitor operational health daily/weekly/monthly and intervene proactively when KPIs deviate.</li></ul>
Quality Assurance &ndash; Voice &amp; Digital<ul><li>
Lead QA across voice and digital channels (chat, in-app, social, email), ensuring adherence to service standards, regulatory scripting, and fraud/complaint protocols.</li><li>
Use speech analytics, conversation intelligence, and sentiment tooling to move QA from sample-based audits to near-100% coverage.</li><li>
Translate QA insights into targeted coaching, knowledge-base updates, and process fixes that close the loop between quality signals and performance.</li></ul>
AI, Data Science &amp; Automation<ul><li>
Build and lead a Data Science &amp; AI Ops function, operationalizing models, bots, and analytics into live-agent and self-service workflows.</li><li>
Forecast volumes, optimize staffing, identify contact drivers, and prioritize the automation backlog by ROI and customer impact.</li></ul>
Risk, Fraud &amp; Compliance<ul><li>
Ensure contact center operations comply with regulatory requirements, audit findings, and data-protection obligations.</li><li>
Partner with with multiple teams to ensure the contact center is a strong first line of defense with timely fraud detection, dispute handling, and customer remediation.</li><li>
Maintain robust authentication, call-recording, and data-handling standards across all operations.</li><li>
Own the contact center's response to fraud incidents, complaint escalations, and regulatory inquiries.</li></ul>
Vendor &amp; Outsourced Operations Management<ul><li>
Manage outsourced partners end-to-end: contracting, pricing, SLAs, performance governance, cost/risk analysis, renewals, and exits.</li><li>
Maintain a lean in-house core for strategy, QA, and AI integration while leveraging partners for volume delivery.</li><li>
Foster vendor partnerships aligned to JazzCash values, customer obsession, and delivery standards.</li></ul>
Leadership &amp; Team Development<ul><li>
Lead and develop direct reports.</li><li>
Build succession depth, drive capability uplift, and create an environment where frontline staff and managers are motivated to perform and grow.</li><li>
Champion a customer-first culture from hiring and onboarding through daily coaching and recognition.</li></ul>
Budget &amp; Resource Management<ul><li>
Own department and outsourcing budgets; ensure cost-effective allocation without compromising quality or compliance.</li><li>
Track monthly spend, surface variances early, and drive remedial actions.</li><li>
Forecast staffing needs, plan recruitment and training, and drive cross-sell/up-sell revenue through outbound channels.</li></ul>
JazzCash is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees. 
Requirements 
What are we looking for and what does it require to Head of Customer Operations at JazzCash<ul><li>
Bachelor's in Business Administration, Engineering, Computer Science, Operations, or related field; Master's preferred.</li><li>
10+ years in financial services, fintech, or telecom, with 5+ years in senior leadership running contact center or customer operations at scale.</li><li>
Track record of leading large cross-functional and vendor teams and improving CX metrics.</li><li>
Experience embedding AI, automation, analytics, or RPA into live customer operations with measurable outcomes.</li><li>
Excellent data-driven decision-making skills</li><li>
Strong strategic orientation; able to translate business goals into operational plans and KPIs.</li><li>
Exceptional communication, stakeholder management, and executive presence with senior leaders, regulators, and vendor partners.</li><li>
Detail-oriented with the ability to lead multiple priorities under pressure.</li><li>
Customer-first attitude, bias for action, and judgment to balance speed with control in a regulated environment.</li></ul> 

Benefits 
Why Join JazzCash?
As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 57 million customers for the better.
 Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.
 This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.</div>

Head of Customer Operations

Venus Group

Job OverviewWe are hiring a Customer Service Executive for our Islamabad office who will be responsible for delivering excellent customer support, handling inquiries, resolving complaints, and ensuring high customer satisfaction. The ideal candidate should possess strong communication skills, problem-solving abilities, and experience in customer handling or call center operations.This role is ideal for candidates searching for Customer Support Jobs in Islamabad, Call Center Jobs, Customer Service Representative (CSR) Jobs, and Client Support Executive roles.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Respond to customer queries via phone, email, and chat support</li><li>Resolve customer complaints efficiently and maintain service quality</li><li>Provide accurate product/service information to customers</li><li>Maintain customer records and update CRM systems</li><li>Follow up with customers to ensure issue resolution</li><li>Meet daily performance and customer satisfaction KPIs</li><li>Coordinate with internal departments for quick issue resolution</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree (preferred)</li><li>1&ndash;3 years of experience in customer service, customer support</li><li>Strong problem-solving and interpersonal skills</li><li>Basic computer skills (MS Office &amp; CRM systems)</li><li>Ability to work in shifts (if required)</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Service Executive

Explore 605+ Customer support chat agent in Islamabad this April. Find roles across top companies and apply now to boost your career.