customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support representative Jobs in Karachi

customer support representative

chat support agent

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer support consultant

IBEX Global

ibex Pakistan is seeking enthusiastic and customer-oriented professionals to join our Global Customer Support team. In this role, you will assist international customers through voice and chat channels, ensuring exceptional service while maintaining professionalism and delivering a positive customer experience.Key Responsibilities<ul><li>Respond to inbound customer inquiries via voice calls and live chat.</li><li>Provide accurate information regarding products, services, and company policies.</li><li>Resolve customer concerns, complaints, and basic technical or service-related issues promptly and effectively.</li><li>Record and update customer interactions accurately in the CRM system.</li><li>Meet individual and team performance, quality, and productivity goals.</li><li>Escalate complex or unresolved issues to the relevant departments when required.</li><li>Deliver a seamless and professional customer experience during every interaction.</li></ul>Eligibility Criteria<ul><li>Minimum qualification: Matric/O Levels or equivalent (Bachelor's degree preferred).</li><li>Strong spoken and written English communication skills are essential.</li><li>An American or neutral English accent is preferred.</li><li>Good working knowledge of MS Office applications, particularly Excel and Word.</li><li>Ability to work efficiently in a fast-paced and target-driven environment.</li><li>Applicants must be at least 18 years of age and possess a valid CNIC.</li><li>Must be willing to work rotational evening and night shifts.</li></ul>Working Hours<ul><li>Rotational shifts are scheduled between 4:00 PM and 11:00 AM.</li><li>Each shift consists of 9 working hours, including break time.</li><li>Shift schedules are assigned by the company based on operational requirements.</li><li>Employees are required to work late-night shifts as part of the rotation.</li></ul>Employee Benefits<ul><li>Comprehensive Medical Insurance with OPD Coverage</li><li>Provident Fund with investment opportunities</li><li>Annual Leave and Leave Encashment</li><li>Paid On-the-Job Training</li><li>Two Weekly Off Days</li><li>Modern Workplace with Ergonomic Furniture</li><li>Employee Referral Rewards</li><li>Annual Salary Increment</li><li>Company-Provided Transport Facility</li><li>Employee Loan Facility</li><li>Recognition and Appreciation Programs</li></ul>Become a part of ibex Pakistan's international customer support team and grow your career in a dynamic, performance-driven environment. If you have outstanding English communication skills and are comfortable working rotational shifts, we encourage you to apply today.Pay: Rs90,000.00 - Rs115,000.00 per monthApplication Question(s):<ul><li>What is your highest level of education?</li><li>How would you rate your English communication skills?</li><li>Our shifts are scheduled between 4:00 PM and 11:00 AM on a rotational basis. Are you available to work these hours?</li></ul>Work Location: In person

Global Customer Support

Paksa IT soloutions (Pvt.) Limited

Responsibilities:Make outbound calls to businessesShare company servicesSchedule meetings with clientsFollow up with interested customersHandle communication via calls, WhatsApp, and emailRequirements:Good communication skills (Urdu required, basic English)Confident on callsBasic computer knowledgePositive attitudePay: Rs50,000.00 per monthWork Location: In person

Customer Support Executive (Female Only)

The Indus Hospital

Job Responsibilities:Assist in performing all tasks assigned by seniors, support the maintenance of analyzers and stock in the Biochemistry Lab, and follow rules and guidelines set by the Infection Control Department and The Indus Hospital Policy.Support the analysis of laboratory findings and assist in conducting chemical analysis of body fluids including blood, urine, and CSF; help check accuracy of results; and inform seniors regarding abnormal results for escalation to the concerned Dr./Consultant.Assist in calibrating and operating Biochemistry Lab instruments; help run daily quality controls, review LJ plots, run EQA under supervision, and follow infection control and ISO instructions as guided by seniors.Support the issuance of reports, proper storage of abnormal samples, rejection or repetition of tests/samples per SOPs, and assist in daily inventory consumption and maintenance of data.Assist in maintaining stock of kits and consumables; help perform monthly/weekly analyzer maintenance as per procedures; support research activities; and perform after-hours duty when required under the direction of senior staff.Job Requirements:<ul><li>BS - Medical Laboratory Technology/Biochemistry/Biotechnology</li><li>Experience: Fresh Candidates</li><li>Work Shifts: Willing to work in rotations.</li><li>Location: Korangi, Karachi</li></ul>Job Type: Full-timeLocation:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Trainee Technologist - Chemical Pathology

EmiGrants

About UsEmigrants is one of Pakistan's leading education and immigration consultancies, helping students achieve their dreams of studying abroad. We provide end-to-end guidance for university admissions, scholarships, visa applications, and career planning across destinations including the UK, Australia, Canada, New Zealand, Europe, the USA, and other leading study destinations.Job SummaryWe are looking for an experienced and results-driven Senior Educational Counselor to join our growing team. The ideal candidate will have strong knowledge of international admissions, student visa procedures, and counseling techniques. You will guide prospective students throughout their study abroad journey while consistently achieving enrollment targets and delivering an exceptional customer experience.Key Responsibilities<ul><li>Counsel students regarding study opportunities in the UK, Australia, Canada, New Zealand, Europe, the USA, and other destinations.</li><li>Assess students' academic backgrounds and career goals to recommend suitable universities and programs.</li><li>Guide students through the complete admission process, including university selection, application preparation, offer letters, and enrollment.</li><li>Provide accurate information regarding visa requirements, financial documentation, scholarships, and immigration regulations.</li><li>Build and maintain strong relationships with prospective students and their families.</li><li>Follow up with inquiries and convert leads into successful enrollments.</li><li>Ensure all student records and CRM data are maintained accurately.</li><li>Stay updated on university admission policies, visa regulations, and market trends.</li><li>Coordinate with partner universities and internal departments to ensure smooth application processing.</li><li>Mentor junior counselors and contribute to improving counseling quality and team performance.</li><li>Participate in educational seminars, exhibitions, webinars, and promotional events.</li><li>Achieve monthly and quarterly admission and revenue targets.</li></ul>Requirements<ul><li>Bachelor's or Master's degree in any discipline.</li><li>Minimum 3-5 years of experience as an Educational Counselor or Study Abroad Consultant.</li><li>Strong knowledge of international admissions and student visa processes.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Proven track record of meeting admission or sales targets.</li><li>Strong counseling, negotiation, and relationship-building skills.</li><li>Ability to work independently and in a fast-paced environment.</li><li>Experience using CRM systems is an advantage.</li><li>Proficiency in Microsoft Office.</li></ul>Preferred Experience<ul><li>Experience handling applications for the UK, Australia, Canada, Europe, New Zealand, or the USA.</li><li>Knowledge of scholarships, university partnerships, and changing immigration policies.</li><li>Leadership or team management experience is highly desirable.</li></ul>What We Offer<ul><li>Competitive salary with attractive performance incentives.</li><li>Career growth and leadership opportunities.</li><li>Professional training and development.</li><li>Friendly and collaborative work environment.</li><li>Opportunity to work with internationally recognized universities and education partners.</li></ul>Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Senior Educational Counselor

Riuman International

Location: Karachi (On-site) Salary: PKR 70,000 &ndash; 100,000 + Commission Industry: Education Technology (EdTech) / Professional Training &amp; CertificationsWe are looking for a motivated and target-driven Education Sales Consultant to promote educational programs, counsel prospective students, and convert leads into enrollments.Key Responsibilities:<ul><li>Engage with prospective students and parents through calls, messages, and meetings</li><li>Guide students on suitable programs based on their career goals</li><li>Follow up on leads and convert them into enrollments</li><li>Achieve monthly and quarterly admission targets</li><li>Maintain lead and student records in CRM systems</li><li>Conduct presentations and program demonstrations</li><li>Handle queries, objections, and close admissions effectively</li><li>Coordinate with marketing and academic teams for smooth onboarding</li></ul>Requirements:<ul><li>Male candidates only</li><li>Karachi-based</li><li>3&ndash;4 years of sales experience (Education/EdTech preferred)</li><li>Strong communication and negotiation skills</li><li>Target-oriented with a proven sales track record</li><li>Proficiency in English</li><li>Bachelor&rsquo;s degree required</li><li>Familiarity with CRM tools and lead management</li></ul>Benefits:<ul><li>Attractive Salary + Commission</li><li>Performance-Based Incentives</li><li>Fuel Card</li><li>Health Insurance</li><li>EOBI Registration</li><li>Career Growth Opportunities</li></ul>Pay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Education Sales Consultant

Siccotel Telecom

Job Vacancy: Site Supervisor**Company:** Reliable Engineering Services**Location:** DHA City Karachi**Employment Type:** Full-Time (On-Site)## Job SummaryReliable Engineering Services is looking for a dedicated and experienced **Site Supervisor** to oversee day-to-day construction of building work at our project site in DHA City Karachi. The selected candidate must stay on-site and ensure that work is completed safely, efficiently, and according to project specifications.## Key Responsibilities* Supervise daily site operations and workforce.* Monitor construction progress and ensure work meets quality standards.* Coordinate with Consultant Engineers, subcontractors and labors etc.* Ensure compliance with safety regulations and company policies.* Maintain site records, daily progress reports, and material usage.* Resolve on-site issues and report project updates to management.* Ensure timely completion of assigned tasks.## Requirements* Diploma or Bachelor's degree in Civil Engineering.* Minimum 3&ndash;5 years of relevant site supervision experience.* Strong leadership and communication skills.* Ability to read construction drawings and project specifications.* Must be willing to stay on-site in DHA City Karachi.**How to Apply:**Send your CV to **[servicereliableenginering@gmail.com](mailto:servicereliableenginering@gmail.com)**Work Location: In person

Site Supervisor

HR Ways

Job Description:Hiring Customer Support Representative - Onsite in KarachiAbout Client Company:﻿Leading Software Development and IT Solution Provider in Pakistan.Job Description:Key Responsibilities:<ul><li>Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.</li><li>Understand customer concerns and provide clear, professional, and timely responses.</li><li>Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.</li><li>Maintain a positive customer experience by showing empathy, patience, and ownership.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or support system.</li><li>Follow up with customers to ensure their issue has been resolved.</li><li>Escalate complex issues to the relevant technical, operations, or product teams.</li><li>Support onboarding of new customers and help them understand how to use the platform effectively</li></ul>Requirements:<ul><li>Excellent English communication skills (both spoken &amp; written) &ndash; mandatory</li><li>Must be fluent and able to handle different accents confidently</li><li>Experience in a software house and selling websites/mobile applications is a plus (not required)</li><li>Strong interpersonal and communication skills</li><li>Training will be provided for the right candidates.</li></ul>Other Details:Working Timings: 3:00PM -10:30PMWorking Days: Mon-Fri (Alternate Saturdays On)Work Mode: Full Time OnsiteLocation: Block 2 P.E.C.H.S., KarachiWork Location: In person

Customer Support Representative

Explore 101+ Customer support consultant in Karachi this August. Find roles across top companies and apply now to boost your career.