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customer support consultant

Forsee Logistics

Job Title: Customer Support Executive (Sales Department) Shift: Night Shift (6:00 PM-3:00 AM) Office Location: Block 13, Gulistan e Johar, KarachiJob Summary:We are looking for a dedicated and customer-focused Customer Support Executive to join our team for the night shift. The ideal candidate must have excellent English communication skills and a strong ability to handle customer queries efficiently and professionally.Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Provide accurate information and resolve customer issues effectively</li><li>Maintain a high level of customer satisfaction through clear and polite communication</li><li>Document customer interactions and update records accurately</li><li>Escalate complex issues to the relevant department when required</li><li>Follow company policies, procedures, and quality standards</li><li>Proactively contact clients to present and promote company services.</li><li>Achieve monthly shipment targets while consistently meeting daily KPIs</li><li>Handle inbound and outbound client communications via phone.</li></ul>Requirements:<ul><li>Excellent verbal and written English communication skills</li><li>Ability to work independently during night shifts</li><li>Strong problem-solving and interpersonal skills</li><li>Customer-oriented mindset with a positive attitude</li><li>Basic computer skills and familiarity with CRM systems (preferred)</li><li>Prior customer support or call center experience is a plus</li></ul>What We Offer<ul><li>Market competitive salary</li><li>Uncapped commission structure</li><li>Transportation services for female employees</li><li>Zero-pressure working environment</li><li>Fun workplace culture (yes, we&rsquo;ll make you a table tennis pro)</li><li>Supportive and friendly team environment</li><li>Complete training provided</li><li>Transportation facility provided for female employees residing in North Nazimabad, Buffer Zone, F.B Area, Gulshan-e-Iqbal, and Gulistan-e-Johar. Female employees residing outside these areas will be eligible for a transportation allowance.</li></ul>Pay: Up to Rs80,000.00 per monthWork Location: In person

Customer Support Executive - 6PM to 3AM

Esire Inc

The role is responsible for handling customer support across multiple domains through live chat and email during the night shift. The position requires timely responses, quality customer communication, and maintaining service standards aligned with CSAT goals. The role also includes managing Flexi and return-related processes accurately, reviewing customer concerns to identify repeated issues, and supporting improvements in internal processes and website experience.Key Responsibilities:● Handle live chat support for multiple domains while ensuring quick and effective customer responses.● Maintain an average chat handling time of approximately 5 minutes without compromising service quality.● Review chatbot conversations to identify incorrect, incomplete, or unresolved responses and create follow-up tickets where required.● Assist the on-shift Customer Support representative during high chat volume or peak workload periods.● Manage email support for assigned domains, ensuring replies are accurate, professional, timely, and aligned with CSAT expectations.● Achieve daily productivity targets, including an expected average of 80&ndash;100 resolved emails and 20+ live chats per shift.● Coordinate with the morning support team during increased email volume or pending workload, as instructed by the Manager.● Process Flexi, return, and related customer requests accurately while ensuring a smooth and hassle-free customer experience.● Provide additional operational support during peak seasons according to domain and business requirements.● Identify recurring customer complaints, service gaps, or website-related issues and share practical suggestions for improvement.Work Location &amp; Shift Structure:Selected candidates will undergo an initial 2-month in-house training program during the day shift. After successful completion of the training period, the role will move to a remote night-shift arrangement, based on performance, business needs, and domain requirements. Shift timings may remain flexible depending on operational requirements.Application Question(s):<ul><li>What's your current salary? </li><li>What's your notice period? </li></ul>Work Location: In person

Chat & Email Support Executive - Night Shift

Softhru

Techsol IT is looking for International Sales Executives to join our team.Key Responsibilities: Communicate with international clients via live chat and phone calls. Negotiate contracts and close deals with prospective clients. Prepare and discuss pricing, promotions, and customized offers.Requirements: 6 months to 1 year of experience in International sales or Customer Support. Good understanding of the sales process and client handling. Fluent English communication skills. Strong typing and multitasking abilities.Location: Shahre Faisal Shift: (03:00 PM&ndash; 12:00 AM)&amp; (9:00 PM &ndash; 06:00 AM) Days: Monday to SaturdayPay: Rs55,000.00 - Rs75,000.00 per monthWork Location: On the road

International Customer Support Executive

ibex. Pakistan

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 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
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 Minimum Intermediate or above
 </li>
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 Proficiency in verbal communication skills in English is essential
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 Advanced proficiency in MS Excel
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 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
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 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
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 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
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 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

IBEX Global

Job description:We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.}Requirements:1. Good written and verbal English Skills.2. Ability to work in the late nights and rotational shifts.3. IntermediateAdditional:1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherLanguage:English (Required)Work Location: In personPay: Rs65,000.00 - Rs115,000.00 per hourWork Location: In person

Customer Support

Salman & Raheel Chartered Accountants

We&rsquo;re Hiring !! Technical ERP Consultant (ERPNext &amp; Odoo)Location: Bahadurabad, KarachiJob Type: Full-Time (Onsite)We are looking for a skilled and motivated ERP Technical Consultant to join our team.Requirements:- 2&ndash;4 years of hands-on experience with ERPNext and Odoo- Strong technical understanding of ERP customization and implementation- Experience in module development, integrations, and troubleshooting- Good understanding of Python, PostgreSQL, APIs, and ERP workflows- Ability to work independently and coordinate with functional teams- Must be comfortable working in an onsite environmentWhat We&rsquo;re Looking For:- Problem-solving mindset- Strong communication and analytical skills- Ability to manage multiple tasks and deadlines effectively#Hiring #ERPNext #Odoo #ERPConsultant #KarachiJobs #TechJobs #ERPJobsApplication Question(s):<ul><li>Our office located in Karachi near Chaar Minar Chorangi. Are you comfortable with working onsite?</li><li>If selected, how soon can you join?</li><li>What is your expected salary?</li><li>What is your current salary based on your salary slip?</li><li>How many years of experience do you have as a Technical ERP Consultant?</li><li>How many years of experience do you have in ERP Odoo?</li><li>How many years of experience do you have in ERP Next?</li></ul>Work Location: In person

Technical ERP Consultant (Odoo / ERPNext)

Simcoe IT

We are seeking a motivated and professional Admissions Officer / Education Consultant to join our Admission Office team in Karachi. The ideal candidate should have strong communication, counselling, and student handling skills to guide applicants through the complete admission process.Position DetailsJob Title: Admissions Officer / Education Consultant Job Type: Full-Time Employment Type: Office-Based Department: Admissions Office Location: 187-P, Block 2, PECHS, Karachi Timings: 9:00 AM &ndash; 6:00 PM Working Days: 6 Days a Week (Day Shift)Key Responsibilities<ul><li>Guide and counsel students regarding admissions, courses, and universities</li><li>Handle complete admission and application process</li><li>Assist students in documentation and form submission</li><li>Respond to student and parent queries professionally</li><li>Maintain admission records and follow-up reports</li><li>Coordinate with universities and internal departments</li><li>Ensure smooth admission processing from inquiry to enrollment</li><li>Provide accurate and updated information regarding programs and requirements</li></ul>Required Skills<ul><li>Strong communication and counselling skills</li><li>Experience in student admissions and public dealing</li><li>Good command of MS Office</li><li>Ability to handle pressure and meet deadlines</li><li>Problem-solving and coordination skills</li><li>Professional attitude and presentation</li></ul>Requirements<ul><li>1 to 2 years experience in admissions, education consultancy, or student counselling</li><li>Graduation preferred</li><li>Strong interpersonal and communication skills</li><li>Ability to work in a fast-paced admission environment</li></ul>Salary &amp; Benefits<ul><li>Salary: PKR 50,000 &ndash; 65,000</li><li>Health Insurance</li><li>Eid Bonus</li><li>30 Days Paid Leave</li><li>Leave Encashment</li></ul>Pay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in admissions or student counselling?</li><li>Have you handled complete admission processes before?</li><li>Are you comfortable working in PECHS, Karachi (9 AM &ndash; 6 PM, 6 days a week)?</li><li>How do you deal with difficult students or parents?</li><li>What is your current and expected salary?</li></ul>Work Location: In person

Admissions Officer

Explore 264+ Customer support consultant in Karachi this June. Find roles across top companies and apply now to boost your career.