customer service representative Jobs in Karachi

customer service representative

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

it support officer

customer support consultant

Sky Rocket

SkyLabs (Odoo Partner) organization is actively seeking an Odoo Functional Consultant to join our team. The ideal candidate will bring a wealth of experience in ERP implementation, specializing in configuring and tailoring the Odoo platform to meet our clients' diverse needs. As an Odoo Functional Consultant, you will engage with clients, analyze business processes, and design and implement customized solutions within the Odoo framework.Requirements: -Minimum 6 months to 1 year of experience. -Must have Excellent Knowledge of Odoo. -Must have a Bachelor's Degree. -Excellent customer service, and written and verbal communication skills, especially in English. -Experience with business and financial accounting principles is required.Job Description: 1. Functional requirements gathering, specifically for Odoo implementations and customizations. Analyze and document these requirements. 2. Work closely with client, functional and technical teams to implement Odoo solutions. 3. Migrate or upgrade existing Odoo implementations to newer versions of Odoo or from other accounting applications to Odoo. 4. Set and meet expectations with team members and client end users. 5. Communicate with customers about support and implementation / upgrade requirements.What do we offer?-Provident fund - Medical Reimbursement&#8203; - Paid Training &amp; Certifications and much moreJob Timing: Morning Shift-12:00 pm to 9:00 pm ( Location: Gulshan-e-Iqbal, Karachi.Job Type: Full-timePay: Rs60,000.00 - Rs150,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Odoo Functional Consultant- Morning Shift

HR Ways

About the Client:Our client is a Digital Marketing platform designed to make running ad campaigns simple and accessible for everyone, especially small businesses, startups, and entrepreneurs.About Job:Were looking for a Customer Support Specialist who is fluent in English (both written and spoken) and has a solid understanding of digital marketing and advertising platforms. The ideal candidate is proactive, dependable, and capable of delivering quick, accurate responses to customers. Youll be responsible for handling customer queries, creating and tracking JIRA tickets for technical issues, and coordinating with developers and product teams to ensure timely resolutions.<ul><li>Key Responsibilities</li><li>Provide prompt and professional support to customers through chat, email, and virtual</li><li>meetings.</li><li>Respond quickly to customer issues timely communication is a critical performance</li></ul>metric.<ul><li>Identify, reproduce, and document technical issues clearly in JIRA for the development</li></ul>team.achieved.Understand Plais ad automation tools and assist users with marketing andcampaign-related queries.Requirements<ul><li>Maintain accurate communication between customers and internal teams.</li><li>Follow up with customers to ensure their issues are fully resolved and satisfaction is</li><li>Maintain and organize internal support documentation.</li></ul><ul><li>Excellent command of English (both spoken and written).&#65279;&#65279;</li><li>Strong communication, problem-solving, and interpersonal skills.</li><li>Basic understanding of online advertising and marketing platforms (Meta Ads, Google</li><li>Ads, TikTok Ads, etc.).</li><li>Experience using JIRA or similar issue-tracking systems.</li></ul><ul><li>Familiarity with customer support tools (e.g., Intercom, Zendesk, or HubSpot).</li><li>High accountability and responsiveness especially during customer-active hours.</li></ul>Working Hours (Karachi Time)Since most customers are in European and U.S. time zones, flexibility is essential. Recommended availability: Between 4:00 PM to 2:00 AM (PKT). However, as this is a responsibility-based role (not strictly time-based), if any major issue occurs between 5:00 PM and 4:00 AM, the candidate must immediately report, create a JIRA ticket, and respond to the customer. The candidate should remain reachable during active support hours to ensure quick response to urgent matters.&#65279;Working Days: Monday to FridayWorking timings: 4:00 PM - 2:00 PM AMLocation: Remote (Karachi Only)Benefits:<ul><li>&#65279;Remote Setup</li><li>&#65279;Yearly Bonuses</li></ul>About HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world.Job Type: Full-timePay: Up to Rs200,000.00 per monthWork Location: Hybrid remote in Karachi

Customer Support Specialist

Arc Inventor

Job Description:We are looking for a dedicated and professional Customer Support Representative to join our team. The ideal candidate will possess strong communication skills, fluency in English, and the ability to coordinate effectively with international customers through calls, chats, and emails.Key Responsibilities:<ul><li>Handle communication with international clients via phone, chat, and email.</li><li>Provide accurate information, resolve customer queries, and ensure customer satisfaction.</li><li>Maintain a professional and courteous tone in all communications.</li><li>Document customer interactions and update records in the system accurately.</li><li>Collaborate with internal teams to ensure timely resolution of customer issues.</li><li>Adhere to company policies and performance standards.</li></ul>Requirements:<ul><li>Strong verbal and written communication skills in English (mandatory).</li><li>Previous experience in customer support or call center environment is a plus.</li><li>Ability to multitask and handle pressure in a fast-paced environment.</li><li>Must be punctual, reliable, and consistent in performance.</li><li>Proficiency in using computers and basic software tools.</li></ul>Job Title: Customer Support RepresentativeLocation: Gulshan-e-Iqbal, KarachiJob Type: Full-time (On-site)Working Days: Monday to SaturdayTimings: 7:00 PM &ndash; 4:00 AMSalary: PKR 50,000Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Executive ( E- Commerce)

Hiring Talent

Hiring Customer Support Agent for a Canadian based Company in Karachi.Job Type: Full-time, onsiteTimings: 6 pm to 2 amExperience: 3 to 4 yearsLocation: PECHSKey Responsibilites:<ul><li>Make outbound calls to international clients regarding overdue payments and pending invoices.</li><li>Maintain polite, consistent, and effective communication with customers to ensure positive relationships.</li><li>Keep detailed records of all calls, commitments, and recovery outcomes.</li><li>Follow up regularly with customers who have made partial payments or promised payments.</li><li>Coordinate with the accounts and billing team to verify payment receipts and reconcile balances.</li><li>Generate daily and weekly call and recovery status reports.</li></ul>The ideal candidate should possess excellent English communication skills.Interested candidates may apply.Job Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working onsite from 6 pm to 2 am ?</li></ul>Experience:<ul><li>customer support: 3 years (Preferred)</li><li>accounts receivable: 1 year (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Work Location: In person

Customer Support

Utopia Fulfillment

Shift Time: (Rotational)Job Description:-&middot; Act as the first line of communication with buyers, thus focusing intently on customer satisfaction and relationship management.&middot; Entertain and resolve customers' concerns and questions on Amazon and other platforms.&middot; Manage Feedback to track buyer satisfaction with our service, offer compensation where necessary and manage seller rating.&middot; Write professional responses to customers&rsquo; emails using proper grammar, spelling and punctuation. Use pre-written templates, where appropriate.&middot; Ensure ongoing customer satisfaction through timely responses to uplift and maintain the customer service rating on Amazon.&middot; Maintain internal record of customer issues to escalate feedback to concerned team&middot; Ensure coordination with the Customer Support and all other product teams to deliver accurate solutions to buyers&middot; Adopt best practices for written communication, record keeping and top quality customer oriented approach.&middot; Responsible for promoting a positive public image of the company.Benefits:-&middot; Transportation (Subsidized Rate)&middot; Medical - IPD&middot; Annual Bonus. Meal (Subsidized Rate). Gym FacilityJob Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Email Support Specialist

SOAL Technologies

Job DescriptionAdministrative Support: Answer emails and phone calls from clients.Scheduling: Manage the Client&rsquo;s calendar (including scheduling meetings / appointments).Data Entry: Prepare customer spreadsheets and keep online recordsCalling: Make cold calls to generate leads from a provided spreadsheet.Project Management: Create presentations and write official, company-wide correspondenceContent Research and Writing: Conduct online research to find address and contact details for a given list of companies.Customer Support: Address customer queries and provide customer service as first point of contactRequirement:Bachelor&rsquo;s degree preferred in some rolesExcellent writing, verbal communication, and time management skillsFamiliarity with latest workplace technologies, including VoIP, online calendars and desktop sharingWorking knowledge of spreadsheet and word-processing programExcellent multitasking, time management and organizational skillsAbility to work with minimum supervision and confident.Experience with online meeting software (like Zoom or WebEx) and online chat/instant messagingWhat you&rsquo;ll get:<ul><li>Fixed evening shift starting at 8pm PST (Night)</li><li>5 working days</li><li>Weekends (Sat n Sun) off</li><li>Paid time off</li><li>Medical benefits</li><li>Work-life balance</li><li>Opportunities for internal growth</li><li>Location: Onsite, PECHS Block 06, Shahr e Faisal, Karachi.</li><li>FREE Pick n Drop to all the female staff</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Customer Support Executive

At-Desk PVT LTD

Job description:<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement<ul><li>International Call Center Background</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Monday to Friday, Alternate Saturdays. 1:00pm - 10:00PMLocation: BahadurabadPlease review salary package before applying.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative (UK Based Campaign)

Explore 1214+ Customer support consultant in Karachi this November. Find roles across top companies and apply now to boost your career.