customer support consultant

Dominant Media Agency

Designation: Customer Support Representative [Female]Location: DHA Phase VII Ext. KarachiJob Timings: Full-Time | 10am to 6pm | Mon-FriExperience: 0-1 YearsJob OverviewWe are looking for a Customer Support Representative to join our growing team. The ideal candidate should be patient, professional, and customer-focused, with strong communication skills. You will be responsible for assisting customers, resolving inquiries, and ensuring a positive experience across all support channels.Key Responsibilities<ul><li>Handle customer inquiries via email, phone, chat, and social media in a timely and professional manner.</li><li>Resolve customer issues, complaints, and questions while maintaining a positive brand image.</li><li>Provide accurate information about products, services, and company policies.</li><li>Maintain detailed records of customer interactions and follow-ups.</li><li>Escalate complex issues to the appropriate team when necessary.</li><li>Collaborate with internal teams to improve customer experience and service processes.</li><li>Monitor common customer issues and provide feedback for service improvement.</li><li>Maintain a high level of professionalism and empathy in all customer interactions.</li></ul>Requirements<ul><li>Currently pursuing or recently completed a degree in Business, Communications, or a related field (preferred but not mandatory).</li><li>Strong verbal and written communication skills.</li><li>Customer-focused mindset with problem-solving abilities.</li><li>Basic computer skills and familiarity with email, CRM tools, or support platforms.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Attention to detail and willingness to learn.</li></ul>Nice to Have<ul><li>Previous experience in customer support or client-facing roles.</li><li>Familiarity with CRM systems or helpdesk tools.</li><li>Experience handling customer interactions on social media platforms.</li><li>Ability to work flexible hours if required.</li></ul>What We Offer<ul><li>Hands-on experience in a professional customer support environment.</li><li>Training, guidance, and mentorship from experienced team members.</li><li>Supportive and collaborative work culture.</li><li>Opportunity for full-time placement based on performance.</li></ul>How to ApplySend your resume and LinkedIn profile link to: dominantmediaagency@gmail.comSubject Line: Customer Support Representative &ndash; [Your Name]Only applications sent via email will be accepted.Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Coustumer Support Representative (Female)

Alemad rent a car

<div>
 
 Hiring a fluent Arabic and English-speaking Customer Support Executive to handle international customer queries, provide timely resolutions, and deliver a high-quality support experience.
 
 
 
 
 
 Key Responsibilities:
 
 
 &ndash; Handle inbound and outbound customer interactions (calls, chat, email)
 
 
 &ndash; Provide support in both Arabic and English
 
 
 &ndash; Resolve customer issues efficiently while maintaining service quality
 
 
 &ndash; Maintain accurate records of customer interactions
 
 
 &ndash; Coordinate with internal teams when required
 
 
 
 
 
 Requirements:
 
 
 &ndash; Bachelor&rsquo;s degree preferred (not mandatory)
 
 
 &ndash; Fluent in
 
 Arabic (mandatory)
 
 and
 
 English
 
 
 
 &ndash; Strong communication and problem-solving skills
 
 
 &ndash; Prior experience in customer support is a plus
 
 
 &ndash; Must be based in
 
 Karachi
 
 and available for on-site work
 
 
 
 
 
 
 
 
 
 
</div>

Arabic & English Customer Support Executive (Karachi | On-site)

Buraqstore(Women's Clothing Brand)

We are urgently hiring for a proactive and customer-focused Customer Support Executive to join our team(Remote Job). The ideal candidate will be responsible for handling customer calls, confirming orders, tracking shipments, coordinating with courier partners, and performing accurate data entry. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key Responsibilities<ul><li>Attend inbound and outbound customer calls in a professional and courteous manner</li><li>Confirm customer orders and ensure all details are accurate</li><li>Check shipment tracking status and provide timely updates to customers</li><li>Coordinate with courier partners to ensure on-time delivery</li><li>Resolve customer inquiries and complaints efficiently</li><li>Maintain accurate records of customer interactions and transactions</li><li>Perform data entry tasks with high accuracy and attention to detail</li><li>Follow up with customers to ensure satisfaction and issue resolution</li></ul>Required Skills &amp; Qualifications<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred)</li><li>Strong verbal and written communication skills</li><li>Good problem-solving and coordination abilities</li><li>Basic computer proficiency (MS Office, email, CRM systems)</li><li>Ability to multitask and manage time effectively</li><li>Attention to detail and accuracy in data entry</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs31,000.00 per monthApplication Question(s):<ul><li>Are you currently doing any job?</li></ul>If yes then can you join immediately or there would be any notice period?<ul><li>Are you currently studying?</li></ul>If yes then what are your class timings?Work Location: Remote

Customer Support Executive

Xynomics

HPH International is Hiring: Customer Support ExecutiveAre you passionate about helping others and delivering exceptional customer service?Join our dynamic team as a Customer Support Executive and grow your career with us!Location: KarachiJob Type: Full-timeExperience: 2 to 3 yearsKey Responsibilities:Handle customer inquiries via phone, email, and chatProvide accurate information and resolve customer issues efficientlyMaintain records of customer interactionsCollaborate with internal teams for timely issue resolutionRequirements:Excellent communication skills (verbal &amp; written)Strong problem-solving abilitiesProficiency in MS Office and computer skillsPositive attitude and team spiritWhat We Offer:Friendly and professional work environmentCareer growth opportunitiesCompetitive salary and performance-based IncrementApply now at: Careers@hospicaresystems.comJob Type: Full-timeWork Location: In person

Female Customer Support Executive

Esire

<div>
 
 Job description:
 
 
 
 To manage multi-domain chat and email support efficiently during the night shift by ensuring prompt response times, maintaining CSAT targets, and delivering a seamless customer experience. The role also focuses on accurate handling of Flexi and return processes, proactively addressing customer feedback to reduce recurring issues, and contributing to continuous process and website improvements.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage live chat support across multiple domains while maintaining an average chat handling time of 5 minutes.
 </li>
 <li>
 Monitor and review chatbot interactions to identify inaccurate or incomplete responses, and create follow-up tickets where necessary.
 </li>
 <li>
 Support the on-shift Customer Support representative during high chat volumes.
 </li>
 <li>
 Handle email support for assigned domains, ensuring responses are accurate, timely, and
 </li>
 <li>
 aligned with CSAT targets.
 </li>
 <li>
 Maintain productivity benchmarks, with an expected average of 80&ndash;100 emails resolved and 20+ live chats handled per shift.
 </li>
 <li>
 Collaborate with the morning team during periods of high email volume, as directed by the Manager.
 </li>
 <li>
 Manage Flexi and return processes for assigned domains, ensuring accuracy, timeliness, and a smooth customer experience.
 </li>
 <li>
 Provide operational support during peak seasons based on domain requirements.
 </li>
 <li>
 Proactively identify recurring customer issues and suggest actionable improvements to
 </li>
 <li>
 processes and website experience.
 
 
 
 </li>
 </ul>
 
 Work Location &amp; Shift Structure:
 
 
 
 Initial 2-month training will be conducted in-house during the day shift. Upon successful completion of the training period, the role will transition to a remote night shift (work from home). Shift timings will remain flexible based on business and domain requirements.
</div>

Night Shift - Chat & Email Support Executive

Ezone Pearl

Job Description:We are hiring a Customer Support Executive to manage customer communication for our growing online business.This is an office-based position. The role requires strong written communication skills and the ability to handle customer queries professionally and efficiently.Key Responsibilities:<ul><li>Respond to customer emails and messages in a timely manner</li><li>Handle order inquiries, shipping updates, returns, and complaints</li><li>Resolve customer concerns with professionalism and accuracy</li><li>Maintain organized records of customer interactions</li><li>Coordinate with internal departments when necessary</li><li>Ensure high customer satisfaction</li></ul>Requirements:<ul><li>Excellent written English (grammar and tone must be strong)</li><li>Prior customer service experience preferred</li><li>Ability to manage difficult customers calmly</li><li>Strong attention to detail</li><li>Good typing speed</li><li>Basic understanding of order processing systems</li><li>Must be punctual and disciplined</li></ul>Location:Office-based position - Karachi (Gulshan-e-Iqbal)Working Hours:From 9:30 AM to 6:00 PMSalary:Market competitive. Final offer based on experience and skill level.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your written English skills? Select one from Basic, Intermediate, Advanced</li><li>What is your current monthly salary?</li><li>What is your expected monthly salary?</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Customer Service : 2 years (Required)</li></ul>Work Location: In person

Customer Support Executive (E-commerce Operations)

iTackSolutions

About iTack Solutions: iTack Solutions is a leading healthcare technology company specializing in ERP and software solutions for hospitals and clinics. We provide innovative IT products that streamline operations, enhance patient care, and empower healthcare organizations worldwide. Our team thrives on collaboration, technical excellence, and delivering outstanding customer experiences.About the Role: We are looking for a Junior Customer Support (Arabic) professional to join our team in Karachi. In this role, you will provide high-quality support to our clients, assist with software usage and troubleshooting, and help ensure a seamless experience with our healthcare IT solutions. This position offers a great opportunity to gain hands-on experience with ERP systems, healthcare technology, and customer engagement in a global environment.Key Responsibilities:<ul><li>Communicate with clients in Arabic and English via phone, email, and chat</li><li>Handle and resolve support tickets efficiently</li><li>Assist end-users with software training and guidance</li><li>Collaborate with internal teams to ensure excellent customer satisfaction</li><li>Learn and support healthcare IT and ERP system implementations</li></ul>Requirements:<ul><li>Fluency in Arabic and English (spoken &amp; written)</li><li>Experience or basic knowledge in software support (Accounting, HRM, Inventory, MDM)</li><li>Familiarity with healthcare systems or ERP solutions is a plus</li><li>Strong communication and interpersonal skills</li><li>Proactive, problem-solving mindset</li><li>Willing to work on-site in Karachi, including weekends or night shifts if required</li><li>Reliable transportation for on-site visits</li></ul>Why Join Us:<ul><li>Gain hands-on experience in healthcare IT and ERP systems</li><li>Work with a dynamic and supportive team</li><li>Contribute to delivering innovative solutions to healthcare organizations worldwid</li></ul>Job Types: Full-time, FresherApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your notice period? </li><li>Are you fluent in Arabic and English?</li><li>Have you ever used ticketing systems or support software? Which ones?</li><li>Have you provided support for software applications before? Which modules (Accounting, HRM, Inventory, MDM) are you familiar with?</li><li>Are you willing and able to work weekends or night shifts if required for customer support?</li></ul>Work Location: In person

Customer Support Arabic

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