customer support consultant

Esire Inc

To manage multi-domain Email &amp; Chat Support Executive efficiently during the morning shift by ensuring prompt response times, maintaining CSAT targets, and delivering a seamless customer experience. The role also focuses on accurate handling of Flexi and return processes, proactively addressing customer feedback to reduce recurring issues, and contributing to continuous process and website improvements.Responsibilities:● Handle email support for assigned domains, ensuring responses are accurate, timely, and aligned with CSAT targets. ● Maintain productivity benchmarks, with an expected average of 80&ndash;100 emails resolved and 20+ live chats handled per shift. ● Collaborate with the team during periods of high email volume, as directed by the Manager. ● Manage Flexi and return processes for assigned domains, ensuring accuracy, timeliness, and a smooth customer experience. ● Provide operational support during peak seasons based on domain requirements. ● Proactively identify recurring customer issues and suggest actionable improvements to processes and website experience. ● Manage live chat support across multiple domains while maintaining an average chat handling time of 5 minutes. ● Monitor and review chatbot interactions to identify inaccurate or incomplete responses, and create follow-up tickets where necessary. ● Support the Customer Support team during high chat volumes.Application Question(s):<ul><li>What's your current salary? </li><li>What's your notice period? </li></ul>Work Location: In person

Email & Chat Support Executive - Morning Shift

TalentPop App

<div>
 
 About Us
 
 
 
 At TalentPop App, we believe e-commerce support is more than just managing orders &mdash; it&rsquo;s about creating a smooth and enjoyable shopping experience for every customer. We&rsquo;re looking for detail-oriented, resourceful, and proactive individuals who can help us manage TikTok Shop operations while delivering exceptional customer support, all from the comfort of home.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Manage customer interactions via TikTok Shop, chat, email, or phone, ensuring prompt and accurate responses
 </li>
 <li>
 Assist with product inquiries, order processing, tracking, returns, and issue resolution
 </li>
 <li>
 Monitor and update product listings, inventory, and order status in the TikTok Shop system
 </li>
 <li>
 Collaborate with internal teams to ensure smooth operations and positive customer experiences
 </li>
 <li>
 Stay informed on TikTok Shop policies, trends, and tools to optimize store performance
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive pay with annual performance-based increases
 </li>
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 Paid time off so you can take care of yourself
 </li>
 <li>
 Comprehensive health and dental insurance or a monthly health stipend
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 <li>
 Holiday bonuses to show appreciation for your hard work
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 <li>
 A fully remote work setup &mdash; no commuting, ever
 </li>
 <li>
 Opportunities for growth and advancement as we continue to expand
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Excellent English communication skills (both written and spoken)
 </li>
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 At least 1 year of e-commerce or customer service experience (TikTok Shop experience preferred)
 </li>
 <li>
 Familiarity with order management systems (IMS) and online store platforms
 </li>
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 Strong attention to detail, organization skills, and a proactive problem-solving mindset
 </li>
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 Enjoys working in a fast-paced environment and being part of a collaborative team
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Work From Home
 
 
 
 <ul>
 <li>
 Your own computer or laptop (i5 processor or equivalent preferred)
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 <li>
 A reliable internet connection (minimum of 25 Mbps upload/download speed)
 
 
 </li>
 </ul>
 
 READY TO JOIN US?
 
 
 
 If you&rsquo;re excited about helping customers and ensuring smooth TikTok Shop operations, we&rsquo;d love to hear from you. Apply now and let&rsquo;s grow together!
</div>

TikTok Shop Support

Idenfo

<div>
 Project Overview
 
 
 Idenfo, a fast-growing RegTech company operating across multiple international jurisdictions, is seeking an experienced Xero Implementation Consultant to lead the end-to-end implementation, migration, and optimization of our finance systems.
 
 
 The consultant will be responsible for reviewing existing financial records, migrating and reconciling approximately two years of historical data, establishing accurate financial records within Xero, and implementing automations and integrations to improve efficiency and reporting.
 
 
 Scope of Work
 
 
 Xero Setup &amp; Configuration
 
 
 <ul>
 <li>
 Configure and optimize Xero according to business requirements.
 </li>
 <li>
 Design and implement an appropriate Chart of Accounts.
 </li>
 <li>
 Set up tracking categories, cost centres, and reporting structures.
 </li>
 <li>
 Configure bank feeds and multi-currency settings.
 </li>
 <li>
 Establish approval and financial control workflows.
 </li>
 <li>
 Optimize and integrate Finance automations.
 
 
 
 </li>
 </ul>
 Historical Data Migration &amp; Reconciliation
 
 
 <ul>
 <li>
 Review and assess existing accounting records.
 </li>
 <li>
 Migrate approximately two years of historical financial data into Xero.
 </li>
 <li>
 Reconcile:
 </li>
 <ul>
 <li>
 Bank accounts
 </li>
 <li>
 Credit cards
 </li>
 <li>
 Accounts Payable
 </li>
 <li>
 Accounts Receivable
 </li>
 <li>
 Payroll-related transactions
 </li>
 <li>
 Intercompany transactions
 
 </li>
 </ul>
 <li>
 Investigate and resolve historical discrepancies.
 </li>
 <li>
 Ensure all balances are accurate and audit-ready.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience implementing Xero for businesses.
 </li>
 <li>
 Strong accounting, bookkeeping, and reconciliation expertise.
 </li>
 <li>
 Demonstrated experience with historical data migration.
 </li>
 <li>
 Experience setting up finance automations and integrations.
 </li>
 <li>
 Strong understanding of financial controls and reporting.
 </li>
 <li>
 Xero Certification preferred.
 </li>
 <li>
 Experience working with technology, SaaS, or startup companies is advantageous.
 
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 ACCA, CA, CPA, ACA, CMA, or equivalent qualification.
 </li>
 <li>
 Experience with multi-entity and multi-currency environments.
 </li>
 <li>
 Familiarity with payroll and international finance operations.
 </li>
 <li>
 Experience with integrations such as Hubdoc, Dext, ApprovalMax, Stripe, Wise, PayPal, and other finance technology platforms.
 
 
 
 </li>
 </ul>
 Deliverables
 
 
 The successful consultant will:
 
 
 <ul>
 <li>
 Fully implement Xero.
 </li>
 <li>
 Migrate and reconcile approximately two years of historical financial data.
 </li>
 <li>
 Configure finance automations and integrations.
 </li>
 <li>
 Establish accurate financial reporting structures.
 </li>
 <li>
 Deliver complete documentation and handover.
 
 
 
 </li>
 </ul>
 Engagement Type
 
 
 <ul>
 <li>
 Milestone-Based Consultancy Contract
 </li>
 <li>
 Hybrid working arrangement
 </li>
 <li>
 Based in Karachi, Pakistan, with collaboration across international teams.
 
 </li>
 </ul>
</div>

Xero Implementation Consultant

<div><h3 class="jobSectionHeader">Project Overview</h3>
Idenfo, a fast-growing RegTech company operating across multiple international jurisdictions, is seeking an experienced Xero Implementation Consultant to lead the end-to-end implementation, migration, and optimization of our finance systems.
The consultant will be responsible for reviewing existing financial records, migrating and reconciling approximately two years of historical data, establishing accurate financial records within Xero, and implementing automations and integrations to improve efficiency and reporting.<h3 class="jobSectionHeader">
Scope of Work</h3><h4 class="jobSectionHeader">
Xero Setup &amp; Configuration</h4><ul><li>
Configure and optimize Xero according to business requirements.</li><li>
Design and implement an appropriate Chart of Accounts.</li><li>
Set up tracking categories, cost centres, and reporting structures.</li><li>
Configure bank feeds and multi-currency settings.</li><li>
Establish approval and financial control workflows.</li><li>
Optimize and integrate Finance automations.</li></ul><h4 class="jobSectionHeader">
Historical Data Migration &amp; Reconciliation</h4><ul><li>
Review and assess existing accounting records.</li><li>
Migrate approximately two years of historical financial data into Xero.</li><li>
Reconcile:<ul><li>
Bank accounts</li><li>
Credit cards</li><li>
Accounts Payable</li><li>
Accounts Receivable</li><li>
Payroll-related transactions</li><li>
Intercompany transactions</li></ul></li><li>
Investigate and resolve historical discrepancies.</li><li>
Ensure all balances are accurate and audit-ready.</li></ul><h3 class="jobSectionHeader">
Requirements</h3><ul><li>
Proven experience implementing Xero for businesses.</li><li>
Strong accounting, bookkeeping, and reconciliation expertise.</li><li>
Demonstrated experience with historical data migration.</li><li>
Experience setting up finance automations and integrations.</li><li>
Strong understanding of financial controls and reporting.</li><li>
Xero Certification preferred.</li><li>
Experience working with technology, SaaS, or startup companies is advantageous.</li></ul><h3 class="jobSectionHeader">
Preferred</h3><ul><li>
ACCA, CA, CPA, ACA, CMA, or equivalent qualification.</li><li>
Experience with multi-entity and multi-currency environments.</li><li>
Familiarity with payroll and international finance operations.</li><li>
Experience with integrations such as Hubdoc, Dext, ApprovalMax, Stripe, Wise, PayPal, and other finance technology platforms.</li></ul><h3 class="jobSectionHeader">
Deliverables</h3>
The successful consultant will:<ul><li>
Fully implement Xero.</li><li>
Migrate and reconcile approximately two years of historical financial data.</li><li>
Configure finance automations and integrations.</li><li>
Establish accurate financial reporting structures.</li><li>
Deliver complete documentation and handover.</li></ul><h3 class="jobSectionHeader">
Engagement Type</h3><ul><li>
Milestone-Based Consultancy Contract</li><li>
Hybrid working arrangement</li><li>
Based in Karachi, Pakistan, with collaboration across international teams.</li></ul></div>

Crossroad Consultants

About UsWe are a fast-growing immigration consultancy specializing in high-demand immigration pathways for the United States, Australia, and Canada. We help professionals, skilled workers, entrepreneurs, and families achieve their immigration goals through expert guidance and end-to-end case management.Our primary programs include:<ul><li>U.S. EB-2 NIW (National Interest Waiver)</li><li>U.S. Non-Immigrant Visas (NIV)</li><li>Australia Skilled Migration Programs</li><li>Australia Employer-Sponsored &amp; Unskilled Pathways</li><li>Canada Immigration Programs</li><li>Express Entry</li><li>Provincial Nominee Programs (PNPs)</li></ul>Job SummaryThe Immigration Consultant will be responsible for conducting client assessments, advising clients on suitable immigration pathways, converting leads into clients, and managing applications throughout the immigration process. The ideal candidate has strong knowledge of immigration programs, excellent sales abilities, and exceptional client relationship skills.Key Responsibilities<ul><li>Conduct detailed immigration assessments for prospective clients.</li><li>Evaluate eligibility for U.S., Australian, and Canadian immigration programs.</li><li>Recommend the most suitable immigration pathway based on client profiles.</li><li>Convert qualified leads into signed clients.</li><li>Achieve monthly consultation and sales targets.</li><li>Build trust and maintain long-term client relationships.</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Immigration Consultant

Ochre Clothing

We are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our team. The ideal candidate will provide exceptional support to customers across multiple communication channels, ensuring a smooth shopping experience from inquiry to post-purchase assistance. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.Key Responsibilities Customer Support<ul><li>Respond to customer inquiries via WhatsApp, Facebook, Instagram, email, website chat, and phone.</li><li>Assist customers with product information, sizing, availability, pricing, and order placement.</li><li>Resolve customer complaints professionally while maintaining a positive brand image.</li><li>Follow up with customers regarding pending issues until resolution.</li></ul>Order Management<ul><li>Process, update, and monitor customer orders.</li><li>Coordinate with warehouse and logistics teams to ensure timely order fulfillment.</li><li>Handle order modifications, cancellations, exchanges, and return requests according to company policies.</li><li>Track shipments and provide delivery updates to customers.</li></ul>Sales Support<ul><li>Recommend suitable products based on customer preferences.</li><li>Upsell and cross-sell products when appropriate.</li><li>Help customers complete their purchases by addressing concerns and providing accurate information.</li></ul>Social Media &amp; Chat Management<ul><li>Respond promptly to comments, messages, and inquiries across social media platforms.</li><li>Maintain a professional and friendly tone while representing the brand.</li><li>Escalate technical or complex issues to the relevant department.</li></ul>Customer Satisfaction<ul><li>Ensure every customer interaction reflects the company's service standards.</li><li>Maintain accurate records of customer conversations and resolutions.</li><li>Gather customer feedback and share insights to improve products and services.</li></ul>Requirements<ul><li>Bachelor's degree preferred.</li><li>1&ndash;2 years of experience in customer service, preferably in e-commerce or fashion retail.</li><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Strong interpersonal and problem-solving skills.</li><li>Ability to work under pressure and manage multiple conversations simultaneously.</li><li>Basic knowledge of Microsoft Office and Google Workspace.</li><li>Experience with CRM systems or customer support software is an advantage.</li></ul>Skills<ul><li>Customer Relationship Management</li><li>Communication Skills</li><li>Active Listening</li><li>Conflict Resolution</li><li>Time Management</li><li>Teamwork</li><li>Attention to Detail</li><li>Multitasking</li><li>Sales Support</li><li>Adaptability</li></ul>Key Performance Indicators (KPIs)<ul><li>First Response Time (FRT)</li><li>Average Resolution Time</li><li>Customer Satisfaction (CSAT)</li><li>Order Accuracy</li><li>Customer Retention</li><li>Response Quality</li><li>Conversion from Customer Inquiries</li><li>Return and Complaint Resolution Rate</li></ul>What We Offer<ul><li>Competitive salary</li><li>Professional growth opportunities</li><li>Supportive work environment</li><li>Employee discounts</li><li>Performance-based incentives</li><li>Training and development programs</li></ul>Pay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Serive (CSR)

Simply Connect

Quality Assurance Analyst &ndash; US Telecom CampaignLocation: Shahrah e Faisal, Karachi Timings: Night Shift (US Hours) Job Type: Full-Time - OnsiteSimply Connect is looking for a Quality Assurance Analyst to monitor, evaluate, and improve the quality of customer interactions within our US Telecom campaign. The ideal candidate will analyze calls, assess compliance and performance, identify coaching opportunities, and help drive continuous improvement across the sales and customer service teams.Key Responsibilities<ul><li>Monitor and evaluate customer interactions based on quality standards and campaign requirements.</li><li>Conduct call audits and score evaluations for sales and customer service representatives.</li><li>Ensure compliance with company policies, client requirements, and industry regulations.</li><li>Identify trends, performance gaps, and recurring issues impacting customer experience.</li><li>Provide detailed feedback and actionable recommendations to agents and team leaders.</li><li>Prepare quality reports, scorecards, and performance analyses.</li><li>Participate in calibration sessions to maintain scoring accuracy and consistency.</li><li>Collaborate with Operations and Training teams to improve team performance.</li><li>Track quality metrics and support continuous process improvement initiatives.</li><li>Maintain accurate records of evaluations and quality findings.</li></ul>Requirements<ul><li>2&ndash;3 years of experience in Quality Assurance, Sales, Customer Service, or Customer Support.</li><li>Experience working with US customers is required.</li><li>Strong understanding of quality monitoring and performance evaluation.</li><li>Excellent listening, analytical, and communication skills.</li><li>Strong attention to detail and problem-solving abilities.</li><li>Proficiency in Microsoft Excel, Google Sheets, and CRM platforms.</li><li>Experience in a US Telecom campaign is preferred.</li></ul>Preferred Qualifications<ul><li>Previous experience auditing sales or customer service calls.</li><li>Knowledge of call center KPIs, compliance standards, and quality frameworks.</li><li>Ability to analyze data and identify performance trends.</li></ul>Benefits<ul><li>Competitive Salary Package</li><li>Performance-Based Incentives</li><li>Career Advancement Opportunities</li><li>Professional Work Environment</li><li>Ongoing Learning &amp; Development</li><li>Transport Facility (Where applicable)</li></ul>Apply Nowhr@wesimplyconnect.comPay: From Rs60,000.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in Quality Assurance/International Sales/Customer Service, or Customer Support?</li><li>Have you worked with US customers and evaluated or handled customer interactions in a call center environment?</li><li>Are you available to work onsite in Karachi during night shifts (US business hours)?</li></ul>Work Location: In person

Quality Assurance Analyst – US Telecom Campaign

Explore 145+ Customer support consultant in Karachi this July. Find roles across top companies and apply now to boost your career.

145 customer support consultant jobs In Karachi

Email & Chat Support Executive - Morning Shift

TikTok Shop Support

Xero Implementation Consultant

Xero Implementation Consultant

Immigration Consultant

Customer Serive (CSR)

Quality Assurance Analyst – US Telecom Campaign