customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support representative Jobs in Karachi

customer support representative

chat support agent

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer support consultant

ibex

<div>
 
 
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
 &nbsp;
 
 &nbsp;
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Ability to manage a large number of incoming calls and chats.
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction.
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication.
 </li>
 <li>
 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
 <li>
 Meet personal/customer service team targets and call/chat handling quotas.
 </li>
 <li>
 Follow communication procedures, guidelines, and policies.
 </li>
 <li>
 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Should have good leadership skills, ability to guide junior team members
 </li>
 <li>
 Minimum academic qualifications: Intermediate/OA Levels.
 </li>
 <li>
 Proven experience of at least 1 year in the customer service department (Call Centre).
 </li>
 <li>
 Familiarity with industry practices and professional standards.
 </li>
 <li>
 Excellent in English or Arabic language (written, oral, and presentation)
 </li>
 <li>
 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
 </li>
 <li>
 Able to work in rotational shifts
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Support Executive

Paksa IT soloutions (Pvt.) Limited

Responsibilities:Make outbound calls to businessesShare company servicesSchedule meetings with clientsFollow up with interested customersHandle communication via calls, WhatsApp, and emailRequirements:Good communication skills (Urdu required, basic English)Confident on callsBasic computer knowledgePositive attitudePay: Rs50,000.00 per monthWork Location: In person

Customer Support Executive (Female Only)

10Pearls

<div><h4 class="jobSectionHeader">Company Overview 
 
10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cyber security, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs and high growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity and successful delivery and execution.</h4>
Role
We are looking for a DevOps Support Consultant to join our 24/7 support operations team. This role requires strong communication skills, basic cloud platform knowledge (Azure/AWS), and familiarity with monitoring tools and CI/CD pipelines. The ideal candidate should be proactive in troubleshooting issues, maintaining system availability, and ensuring smooth cloud infrastructure operations.
Responsibilities<ul><li>
Provide 24/7 support to the customer within the night shift</li><li>
Monitor cloud-based systems and applications to ensure high availability, performance, and reliability.</li><li>
Troubleshoot and resolve infrastructure and application-related issues.</li><li>
Work with Linux and Windows environments, including basic server and database administration.</li><li>
Collaborate with platform owners to identify and implement monitoring requirements.</li><li>
Maintain and enhance CI/CD pipelines to support deployment automation.</li><li>
Assist in log analysis and incident management for system stability.</li><li>
Follow best practices in DevOps.</li><li>
Stay updated on emerging cloud technologies and monitoring solutions.</li></ul> 
Required Skills<ul><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.</li><li>
2+ years of experience in a DevOps support/monitoring role.</li><li>
Basic hands-on experience with Azure or AWS cloud services.</li><li>
Good understanding of monitoring tools (e.g., CloudWatch, Prometheus, Grafana)</li><li>
Basic knowledge of CI/CD pipelines and Git version control.</li><li>
Understanding of scripting (PowerShell, Bash, or Python) is a plus.</li><li>
Strong analytical and troubleshooting skills.</li><li>
Excellent English communication skills (both written and verbal).</li><li>
Ability to work in Rotational shifts, including nights and weekends.</li><li>
AWS/Azure certifications (Associate/Professional level) are a plus.</li></ul>
Shift: Night Shift ( 8pm - 8am )
EZB92pb80X</div>

DevOps Support Consultant - Night Shift

Simcoe IT

We are seeking a motivated and professional Admissions Officer / Education Consultant to join our Admission Office team in Karachi. The ideal candidate should have strong communication, counselling, and student handling skills to guide applicants through the complete admission process.Position DetailsJob Title: Admissions Officer / Education Consultant Job Type: Full-Time Employment Type: Office-Based Department: Admissions Office Location: 187-P, Block 2, PECHS, Karachi Timings: 9:00 AM &ndash; 6:00 PM Working Days: 6 Days a Week (Day Shift)Key Responsibilities<ul><li>Guide and counsel students regarding admissions, courses, and universities</li><li>Handle complete admission and application process</li><li>Assist students in documentation and form submission</li><li>Respond to student and parent queries professionally</li><li>Maintain admission records and follow-up reports</li><li>Coordinate with universities and internal departments</li><li>Ensure smooth admission processing from inquiry to enrollment</li><li>Provide accurate and updated information regarding programs and requirements</li></ul>Required Skills<ul><li>Strong communication and counselling skills</li><li>Experience in student admissions and public dealing</li><li>Good command of MS Office</li><li>Ability to handle pressure and meet deadlines</li><li>Problem-solving and coordination skills</li><li>Professional attitude and presentation</li></ul>Requirements<ul><li>1 to 2 years experience in admissions, education consultancy, or student counselling</li><li>Graduation preferred</li><li>Strong interpersonal and communication skills</li><li>Ability to work in a fast-paced admission environment</li></ul>Salary &amp; Benefits<ul><li>Salary: PKR 50,000 &ndash; 65,000</li><li>Health Insurance</li><li>Eid Bonus</li><li>30 Days Paid Leave</li><li>Leave Encashment</li></ul>Pay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in admissions or student counselling?</li><li>Have you handled complete admission processes before?</li><li>Are you comfortable working in PECHS, Karachi (9 AM &ndash; 6 PM, 6 days a week)</li><li>What is your current and expected salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Education Consultant: 2 years (Required)</li></ul>Work Location: In person

Education Consultant

Traventure

Traventure is seeking a highly experienced, customer-focused, and sales-driven Global Visa &amp; Holiday Consultant to join our growing team.The ideal candidate should possess strong expertise in global visa services, airline ticketing, holiday packages, and travel sales, with the ability to independently manage client inquiries, convert leads into confirmed bookings, and contribute to business growth.This role requires a proactive professional who can deliver exceptional customer service while consistently achieving sales targets and building long-term client relationships.Key ResponsibilitiesTravel Sales &amp; Revenue Generation<ul><li>Achieve and exceed assigned monthly and annual sales targets.</li><li>Convert inquiries, walk-in clients, phone calls, WhatsApp messages, emails, and online leads into confirmed bookings.</li><li>Actively upsell and cross-sell Traventure's travel services.</li><li>Build long-term client relationships to generate repeat and referral business.</li><li>Identify new sales opportunities and contribute to business development initiatives.</li></ul>Visa &amp; Travel Operations<ul><li>Handle global tourist, visit, business, and other visa applications.</li><li>Manage airline ticketing, fare construction, reissues, refunds, cancellations, and amendments.</li><li>Design and sell domestic and international holiday packages.</li><li>Prepare professional travel itineraries, quotations, and proposals.</li><li>Coordinate hotel reservations, transfers, travel insurance, cruises, and other travel services.</li><li>Ensure all bookings are processed accurately and efficiently.</li></ul>Client Relationship Management<ul><li>Advise clients on destinations, travel options, visa requirements, and budgets.</li><li>Provide accurate travel information and professional consultation.</li><li>Handle customer concerns and resolve issues professionally.</li><li>Maintain strong customer relationships to maximize client retention and satisfaction.</li></ul>Business Execution<ul><li>Process bookings through GDS systems and supplier portals.</li><li>Coordinate with airlines, embassies, hotels, tour operators, and other suppliers.</li><li>Stay updated with airline policies, visa regulations, travel advisories, promotions, and industry trends.</li><li>Maintain accurate sales records and customer documentation.</li></ul>Requirements<ul><li>Minimum 4&ndash;6 years of experience in a travel agency or travel management company.</li><li>Proven experience in travel sales and revenue generation.</li><li>Strong practical experience in:</li><li>Global Visa Services</li><li>Airline Ticketing</li><li>Fare Construction</li><li>Holiday Packages</li><li>Customer Relationship Management</li><li>Experience using Galileo, Amadeus, Sabre, or other GDS systems is highly preferred.</li><li>Strong knowledge of international destinations, airline policies, and visa procedures.</li><li>Excellent sales, negotiation, communication, and closing skills.</li><li>Ability to independently manage clients and achieve sales targets.</li><li>Strong organizational, documentation, and multitasking abilities.</li></ul>Salary &amp; Benefits<ul><li>Competitive Salary Package</li><li>Attractive Performance-Based Incentives</li><li>Career Growth &amp; Development Opportunities</li><li>Professional &amp; Supportive Working Environment</li></ul>Important Note<ul><li>Only candidates with relevant travel industry experience will be considered.</li><li>Applications from unrelated industries may not be shortlisted.</li><li>Candidates must be capable of independently handling travel sales, visa consultation, holiday packages, and airline ticketing.</li></ul>Application Question(s):<ul><li>Briefly describe:</li></ul>Your experience in travel sales, including global visa services, airline ticketing, holiday packages, and customer relationship management. The monthly or annual sales targets you have achieved. The GDS systems (Galileo, Amadeus, Sabre, etc.) and travel software you have used. How you generate leads, convert inquiries into confirmed bookings, and build long-term client relationships.Work Location: In person

Global Visa & Holiday Consultant

Explore 223+ Customer support consultant in Karachi this August. Find roles across top companies and apply now to boost your career.

223 customer support consultant jobs In Karachi

Chat Support Specialist (E-Commerce)

Chat Support Specialist (E-Commerce)

Customer Support Executive

Customer Support Executive (Female Only)

DevOps Support Consultant - Night Shift

Education Consultant

Global Visa & Holiday Consultant