customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

international customer support specialist Jobs in Karachi

international customer support specialist

network support engineer

customer support consultant

ibex

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 Company Description
 
 
 
 ibex is a global leader in business process outsourcing (BPO), digital marketing, and end-to-end customer engagement solutions. Operating 34 delivery centers worldwide, ibex supports some of the world&rsquo;s top companies in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics. With a diverse team of over 30,000 employees and cutting-edge technology, including the Wave X platform, ibex manages close to 200 million critical customer interactions annually. The company is dedicated to delivering exceptional customer experiences, adding significant lifetime value for its partners' clients.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in the Karachi Division for an International Customer Support Specialist. Responsibilities include providing efficient customer support and technical assistance, maintaining high customer satisfaction, addressing inquiries, resolving issues, and ensuring a superior customer experience. The role involves analyzing customer needs, delivering solutions, and collaborating with team members to continuously improve performance and service standards.
 
 
 
 Qualifications
 
 
 <ul>
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 Proficiency in Customer Support and a strong focus on Customer Satisfaction
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 Excellent Interpersonal Skills for effective communication and relationship building
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 Experience with Technical Support and problem-solving abilities
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 Strong Analytical Skills to assess and resolve customer issues effectively
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 Ability to manage and prioritize tasks in a fast-paced environment
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 <li>
 Fluency in written and spoken English
 </li>
 <li>
 Prior experience in the BPO or customer service industry is an added advantage
 </li>
 </ul>
</div>

International Customer Support Specialist

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Intermediate or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
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 Must be flexible to work in shifts
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Collaborative mindset
 </li>
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 Customer service focus
 </li>
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 Hands-on-problem solving ability
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 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 We are best at what we do in the market because of the eager beavers working at ibex. We not only guarantee our people the best learning environment but we are also going to make sure that you make some great memories and build strong relationships here. Being part of ibex. means you get unlimited exposure, experience to build a path for yourself and a market value. If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
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 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
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 Refer unresolved customer grievances or special requests to designated departments for further investigation
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 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive - Domestic

Progatix

About ProgatixProgatix is a leading provider of innovative ERP solutions designed to streamline business operations and enhance organizational efficiency. We are seeking a dedicated and knowledgeable Customer Support Executive to join our team and deliver exceptional service to our clients.Job DescriptionThe Customer Support Executive will be responsible for providing technical and functional support to customers using our ERP products. The ideal candidate should have hands-on experience with ERP systems, strong communication skills, and a background in accounting or finance. This role requires the ability to troubleshoot issues, guide customers, and ensure a smooth user experience.Key Responsibilities<ul><li>Provide prompt and professional support to customers via phone, email, and chat.</li><li>Troubleshoot and resolve ERP-related functional and technical issues.</li><li>Assist users in understanding ERP modules related to accounting, finance, inventory, and other business processes.</li><li>Document customer queries, issues, and resolutions in the support system.</li><li>Coordinate with internal teams (Development, QA, Implementation) for issue escalation and resolution.</li><li>Conduct product demonstrations and user training sessions when required.</li><li>Ensure high levels of customer satisfaction by delivering quality support.</li><li>Identify recurring issues and suggest improvements to product functionality.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, Business Administration, Computer Science, or a related field.</li><li>Minimum 1&ndash;3 years of experience in customer support, preferably for ERP or business software products.</li><li>Strong understanding of accounting and financial processes.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and interpersonal abilities.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Proficiency in MS Office and familiarity with support ticketing systems.</li></ul>Preferred Qualifications<ul><li>Experience with ERP platforms such as SAP, Oracle, Microsoft Dynamics, or similar systems.</li><li>Basic understanding of SQL or database systems.</li><li>Prior experience in software or IT support roles.</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Executive (Female)

Denim600

Job description:Denim600 is a growing fashion and lifestyle brand dedicated to providing trendy and high-quality denim wear in Pakistan. We are looking for a motivated and customer-focused Chat Support Representative (Night Shift) to join our team.Key Responsibilities<ul><li>Handle customer queries via live chat, WhatsApp, and social media platforms.</li><li>Provide order updates, resolve complaints, and ensure smooth communication.</li><li>Guide customers regarding product details, sizes, availability, and delivery timelines.</li><li>Maintain a positive, professional, and friendly brand image during all customer interactions.</li><li>Coordinate with internal teams (sales, dispatch, logistics) to resolve customer concerns.</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer support (chat support preferred).</li><li>Strong communication skills in English &amp; Urdu (both written and verbal).</li><li>Good typing speed with attention to detail.</li><li>Familiarity with Shopify, WhatsApp Business, Instagram, and Facebook will be a plus.</li><li>Positive attitude, problem-solving mindset, and ability to work under pressure.</li><li>Minimum Education: Intermediate/Graduate</li></ul>Salary &amp; Benefits<ul><li>Salary will be discussed during the interview (based on experience &amp; skills).</li><li>Growth opportunities within the company.</li><li>Friendly work environment.</li></ul>Location: Saima Arabian Villas, 4K Chowrangi, Karachi Job Type: Full-Time Working Hours: 10:00 PM &ndash; 6:00 AM (Monday - Saturday)Contact - 0348-7208113Job Type: Full-timeJob Type: Full-timePay: Rs22,000.00 - Rs25,000.00 per monthWork Location: In person

Chat Support Representative – Denim600 (NIght Shift)

Job description:Denim600 is a growing fashion and lifestyle brand dedicated to providing trendy and high-quality denim wear in Pakistan. We are looking for a motivated and customer-focused Female Chat Support Representative to join our team.Key Responsibilities<ul><li>Handle customer queries via live chat, WhatsApp, and social media platforms.</li><li>Provide order updates, resolve complaints, and ensure smooth communication.</li><li>Guide customers regarding product details, sizes, availability, and delivery timelines.</li><li>Maintain a positive, professional, and friendly brand image during all customer interactions.</li><li>Coordinate with internal teams (sales, dispatch, logistics) to resolve customer concerns.</li></ul>Requirements<ul><li>Minimum 6 year of experience in customer support (chat support preferred).</li><li>Strong communication skills in English &amp; Urdu (both written and verbal).</li><li>Good typing speed with attention to detail.</li><li>Familiarity with Shopify, WhatsApp Business, Instagram, and Facebook will be a plus.</li><li>Positive attitude, problem-solving mindset, and ability to work under pressure.</li><li>Minimum Education: Intermediate/Graduate</li></ul>Salary &amp; Benefits<ul><li>Salary will be discussed during the interview (based on experience &amp; skills).</li><li>Growth opportunities within the company.</li><li>Friendly work environment.</li></ul>Location: Saima Arabian Villas, 4K Chowrangi, Karachi Job Type: Full-Time Working Hours: 1:00 PM &ndash; 9:00 PM (Monday - Saturday)Contact - 0348-7208113Preference will be given to candidates residing in Saima Arabian Villas 4k Chowrangi or nearby areas.Job Type: Full-timePay: Rs22,000.00 - Rs25,000.00 per monthWork Location: In person

Female Chat Support Representative – Denim600

PINNACLE ENTERPRISE

&#8599; Making ways for some new hires!Pinnacle is looking for outstanding profiles for the Customer Support ExecutivesResponsibilities:<ul><li>Communicate with customers via phone, email, and chat.</li><li>Provide knowledgeable answers to questions about the product, and pricing availability.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Excellent communication and collaboration skills to work effectively within a team.</li><li>Handle customer complaints and provide appropriate solutions and alternatives within the time limits.</li></ul>Qualifications:<ul><li>Fluent in English conversation.</li><li>Must have 2 years of relevant work experience.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li></ul>Benefits:Health &amp; Life Insurance, EOBI, Performance-based increments, Transportation Allowance, Attendance PerksShift: Evening/ Night (Required)Working Days: 5 daysLocation: DHA Phase 2 Ext, Karachi.Job Type: Full-timePay: Rs55,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Are you fluent in English?</li><li>Please share your salary expectations.</li><li>How many years of experience do you have with International Customer Support?</li><li>Are you available for both evening and night shift?</li></ul>Work Location: In person

Customer Support Executive

iTackSolutions

About iTack Solutions: iTack Solutions is a leading healthcare technology company specializing in ERP and software solutions for hospitals and clinics. We provide innovative IT products that streamline operations, enhance patient care, and empower healthcare organizations worldwide. Our team thrives on collaboration, technical excellence, and delivering outstanding customer experiences.About the Role: We are looking for a Junior Customer Support (Arabic) professional to join our team in Karachi. In this role, you will provide high-quality support to our clients, assist with software usage and troubleshooting, and help ensure a seamless experience with our healthcare IT solutions. This position offers a great opportunity to gain hands-on experience with ERP systems, healthcare technology, and customer engagement in a global environment.Key Responsibilities:<ul><li>Communicate with clients in Arabic and English via phone, email, and chat</li><li>Handle and resolve support tickets efficiently</li><li>Assist end-users with software training and guidance</li><li>Collaborate with internal teams to ensure excellent customer satisfaction</li><li>Learn and support healthcare IT and ERP system implementations</li></ul>Requirements:<ul><li>Fluency in Arabic and English (spoken &amp; written)</li><li>Experience or basic knowledge in software support (Accounting, HRM, Inventory, MDM)</li><li>Familiarity with healthcare systems or ERP solutions is a plus</li><li>Strong communication and interpersonal skills</li><li>Proactive, problem-solving mindset</li><li>Willing to work on-site in Karachi, including weekends or night shifts if required</li><li>Reliable transportation for on-site visits</li></ul>Why Join Us:<ul><li>Gain hands-on experience in healthcare IT and ERP systems</li><li>Work with a dynamic and supportive team</li><li>Contribute to delivering innovative solutions to healthcare organizations worldwid</li></ul>Job Types: Full-time, FresherApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your notice period? </li><li>Are you fluent in Arabic and English?</li><li>Have you ever used ticketing systems or support software? Which ones?</li><li>Have you provided support for software applications before? Which modules (Accounting, HRM, Inventory, MDM) are you familiar with?</li><li>Are you willing and able to work weekends or night shifts if required for customer support?</li></ul>Work Location: In person

Customer Support Arabic

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