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customer support consultant

PINNACLE ENTERPRISE

Role Overview:As a Customer Success Specialist (VoIP Solutions Consultant), you&rsquo;ll lead camera-facing demonstrations of our technology products to C-level executives, business owners, and IT decision-makers. Beyond demos, you&rsquo;ll ensure client satisfaction by providing post-demo support and building lasting relationships to convert leads into loyal clients.Responsibilities:<ul><li>Conduct live virtual and in-person demos to showcase features like VoIP calling, video conferencing, CRM integrations, and advanced call management.</li><li>Engage with CEOs, business owners, and IT leaders, tailoring presentations to their unique business challenges and goals and build strong, long-term client relationships with decision-makers and key stakeholders.</li><li>Confidently answer technical and business-related questions during demos, positioning us as a trusted partner.</li><li>Provide post-demo follow-up support, addressing client questions and facilitating smooth onboarding with the sales team.</li><li>Collaborate with sales and technical teams to qualify leads and ensure smooth onboarding and customer satisfaction.</li><li>Manage sales cycle from DEMO to proposal, negotiation, and closing and keep accurate records of sales activities and client interactions in the CRM.</li><li>Stay updated on product developments, competitors, and industry trends to position 3CX effectively.</li><li>Contribute to refining demo content and customer success processes to maximize impact.</li></ul>Qualifications <ul><li>4+ years in B2B sales, customer success, or technical demo roles, ideally in telecom, SaaS, or Unified Communications.</li><li>Exceptional on-camera presence and verbal communication skills, with a professional and approachable demeanor; female candidates preferred.</li><li>Familiarity with VoIP, PBX, or UC platforms (training will be provided).</li><li>Strong ability to translate technical features into compelling business value for non-technical audiences.</li><li>Proven skills in building rapport with senior executives and handling objections gracefully.</li><li>Excellent organizational skills to manage demo schedules and client follow-ups.</li></ul>Shift: Evening/NightSalary: Market CompetitiveLocation: DHA Phase 2 Ext, Karachi.Job Type: Full-timeApplication Question(s):<ul><li>Are you available in the evening and night shift?</li><li>How many years of experience do you have with the same role?</li><li>Do you speak English fluently?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Success Specialist (VoIP Solutions Consultant)

Iberianz

Job Title: Customer Support ExecutiveLocation: Nazimabad, Karachi, Pakistan Job Type: Full-TimeAbout Us:Iberianz Group of Companies is a renowned parent company overseeing multiple successful enterprises. With four specialized e-commerce service-based companies and two prominent franchises of American brands, we thrive on innovation and excellence across industries.Job Summary:We are looking for a dedicated and detail-oriented Customer Support Executive to join our dynamic team. The ideal candidate will play a pivotal role in managing customer interactions, overseeing billing operations, and ensuring high levels of client satisfaction. If you excel in customer service, possess strong analytical skills, and are eager to work in a fast-paced environment, we encourage you to apply.Key Responsibilities:Customer Interaction:<ul><li>Handle inbound and outbound calls, assisting clients with inquiries, complaints, and service-related requests.</li><li>Build and maintain strong client relationships by providing prompt and effective solutions.</li><li>Accurately document customer interactions and keep records updated in the CRM system.</li></ul>Billing and Financial Operations:<ul><li>Prepare, send, and follow up on invoices using QuickBooks.</li><li>Reconcile payments, resolve billing discrepancies, and maintain precise financial records.</li><li>Collaborate with the finance team to ensure smooth billing cycles and timely payment processing.</li><li>Address invoice-related queries and provide clients with detailed charge explanations.</li></ul>Administrative and Analytical Tasks:<ul><li>Generate financial reports and analyze billing trends and customer payment behaviors.</li><li>Maintain organized records of transactions and invoices for audit purposes.</li><li>Identify and implement process improvements to enhance operational efficiency.</li></ul>Key Competencies:<ul><li>Exceptional customer service skills with a strong problem-solving mindset.</li><li>Proficiency in financial operations, including numerical and analytical abilities.</li><li>Ability to multitask efficiently between customer care and billing activities.</li><li>Adaptability to learn and implement new systems and processes.</li></ul>What We Offer:<ul><li>A dynamic and collaborative work environment.</li><li>Paid leaves and opportunities for professional growth.</li><li>Drop-off facility for female employees.</li></ul>Additional Information:<ul><li>Salary: Rs. 70,000 to Rs. 85,000 per month.</li><li>Job Timings: 06:00 PM - 03:00 AM OR 09:00 PM - 06:00 AM</li><li>Location: On-site, Nazimabad, Karachi</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthWork Location: In person

Customer Support Executive

Twenty 8 Twenty

We are looking for a knowledgeable and proactive Amazon Customer Support Specialist to join our growing e-commerce team. The ideal candidate will have hands-on experience with Amazon Seller Central, and in-depth understanding of account health management, complaint resolution, and appeal writing for suspensions. You will play a critical role in maintaining our Amazon account's performance while ensuring excellent customer support.Key Responsibilities:<ul><li>Monitor and manage Amazon account health, including ODR, A-to-Z claims, policy violations, and intellectual property complaints.</li><li>Draft and submit appeals for account suspensions, ASIN restrictions, and policy violations with well-structured Plans of Action (POAs).</li><li>Respond to and resolve performance notifications, buyer complaints, and violation alerts promptly.</li><li>Communicate with Amazon Seller Support, escalating unresolved issues when necessary.</li><li>Provide excellent customer service via buyer messages and cases, ensuring timely and professional responses.</li><li>Analyze performance metrics and trends to prevent future violations and improve seller metrics.</li><li>Collaborate with internal departments (operations, logistics, catalog) to ensure policy compliance and fulfillment accuracy.</li><li>Stay updated with Amazon policies and compliance requirements to reduce risks of suspension or deactivation.</li><li>Maintain accurate logs and documentation of issues and resolutions for future reference.</li></ul>Qualifications:<ul><li>Education: Intermediate or Bachelor's degree preferred.</li><li>Experience: Minimum 2&ndash;3 years of relevant experience in Amazon customer service and account health management.</li><li>Skills Required:</li><li>Strong knowledge of Amazon Seller Central, performance dashboards, and support tools.</li><li>Experience in writing effective appeals and Plan of Action (POA) documents.</li><li>Fluent in English (written and spoken) with professional communication skills.</li><li>Problem-solving mindset and ability to work under pressure.</li><li>Detail-oriented with strong organizational and time management skills.</li><li>Knowledge of international e-commerce operations and customer expectations.</li></ul>Job Type: Full-timePay: Up to Rs65,000.00 per monthWork Location: In person

Amazon Customer Support Specialist

At-Desk PVT LTD

Job description:<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement<ul><li>International Call Center Background</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Flexible, Adaptable, Creative, Energetic attitude.Monday to Friday, Alternate Saturdays. 1:00pm - 10:00PMLocation : Bahadurabad , Karachi (ON-SITE)Check salary package before applying.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthExperience:<ul><li>International call center: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Representative (UK Based Campaign, Calls & Chat)

zyltech digital 

Urgent Hiring: Chat Support Representative (Night Shift)Company: Zyltech DigitalLocation: Gulshan-e-iqbalShift: Night Shift (10:00 PM &ndash; 7:00 AM)Job Type: Full-TimeAbout the Role:Zyltech Digital is actively hiring driven and enthusiastic Sales Executives to join our fast-growing team! In this role, you&rsquo;ll handle chat-based inquiries, assist potential customers through live chat, and convert leads into loyal clients. This is a fantastic opportunity to build strong customer relationships, showcase our top-quality services, and contribute to a high-performing sales team.Key Responsibilities:Respond promptly and professionally to customer inquiries via live chatProvide clear, detailed, and accurate information about our products/servicesPromote Zyltech&rsquo;s offerings and successfully close salesConsistently achieve individual and team sales targetsResolve customer issues with a positive, solution-focused approachFixed night shift: 10:00 PM to 7:00 AMCompensation &amp; Benefits:Competitive fixed salaryTwo performance-based incentivesSupportive, growth-oriented work environmentCareer development opportunities post-probationAttractive allowances and benefits after probationWhy Work with Zyltech Digital?At Zyltech Digital, we put your growth first. We offer a vibrant and encouraging workplace where your efforts are recognized and rewarded. With ongoing training, career progression paths, and performance bonuses, your success is truly our success.Ready to grow with us? Apply now and be part of our winning team!Job Types: Full-time, FresherPay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Chat Support Representative (Night Shift)

Sispn Technology

Job Description:SISPN is looking for a Customer Support Representative for it's international students, it's neither a sales nor a targeted based job, candidate must be fluent in English with good communication skills. Initial training will be provided by the supervisor of the department.Job Details:Job Type: On-SiteTiming: Night ShiftLocation: KarachiWorking days: 5(Sat and Sun off)Required Skills:* Fluency in English* Client/customer dealing skills* Good written and verbal communication skills* Emailing skillsWhy SISPN?In SISPN, managers and their employees trust and respect each other and have a shared commitment to both individual and company success.We care about and support our employees while also challenging them to grow with the company.Supporting our best with:* Food* Emergency Medical* Annual increment* Annual paid leaves* Picnic tour* Other benefits as per policy.Who We Are?SISPN provides best online Quran classes which is a fantastic and standard online tutoring academy for both children and adults that teaches the Quran and fundamental Islamic principles.#Hiring #OpenToWork #Job #CustomerSupport #ColdCalling #WarmCalling #jobsearch #Call_Center #InternationalSales #Career #Ibex #USCallingJob Type: Full-timeApplication Question(s):<ul><li>What's your level of English Spoken Language</li><li>What's Your Current/Last Salary?</li><li>What's Your Expected Salary?</li></ul>Work Location: In person

Customer Support

Optimum Advisory

1. Order Management &amp; ConfirmationCall customers to confirm website orders and verify order details.Accurately update customer confirmations in the system.Ensure all confirmed orders are processed on time and ready for dispatch.2. Shipment Handling &amp; Pending OrdersCoordinate with the logistics team and courier partners to clear all pending shipments.Track shipment statuses and ensure timely deliveries.Follow up on delayed or stuck shipments to resolve issues proactively.3. Customer Complaint ResolutionHandle customer inquiries and complaints via calls, emails, and social media.Provide prompt, accurate, and empathetic responses to maintain customer satisfaction.Escalate unresolved issues to the relevant departments and ensure timely follow-up.4. Reporting &amp; CoordinationMaintain daily logs of order confirmations, complaints, and resolved cases.Prepare weekly summaries of pending shipments and complaint statuses.Collaborate with the operations and warehouse teams to ensure smooth workflows.Location : DHA phase 1, karachiSalary: 40-45KJob Type: Full-timeWork Location: In person

Customer Support (females)

Explore 1080+ Customer support consultant in Karachi this September. Find roles across top companies and apply now to boost your career.