customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

call center agent

call center executive

customer support consultant

Dominant Media Agency

Designation: Customer Support Representative [Female]Location: DHA Phase VII Ext. KarachiJob Timings: Full-Time | 10am to 6pm | Mon-FriExperience: 0-1 YearsJob OverviewWe are looking for a Customer Support Representative to join our growing team. The ideal candidate should be patient, professional, and customer-focused, with strong communication skills. You will be responsible for assisting customers, resolving inquiries, and ensuring a positive experience across all support channels.Key Responsibilities<ul><li>Handle customer inquiries via email, phone, chat, and social media in a timely and professional manner.</li><li>Resolve customer issues, complaints, and questions while maintaining a positive brand image.</li><li>Provide accurate information about products, services, and company policies.</li><li>Maintain detailed records of customer interactions and follow-ups.</li><li>Escalate complex issues to the appropriate team when necessary.</li><li>Collaborate with internal teams to improve customer experience and service processes.</li><li>Monitor common customer issues and provide feedback for service improvement.</li><li>Maintain a high level of professionalism and empathy in all customer interactions.</li></ul>Requirements<ul><li>Currently pursuing or recently completed a degree in Business, Communications, or a related field (preferred but not mandatory).</li><li>Strong verbal and written communication skills.</li><li>Customer-focused mindset with problem-solving abilities.</li><li>Basic computer skills and familiarity with email, CRM tools, or support platforms.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Attention to detail and willingness to learn.</li></ul>Nice to Have<ul><li>Previous experience in customer support or client-facing roles.</li><li>Familiarity with CRM systems or helpdesk tools.</li><li>Experience handling customer interactions on social media platforms.</li><li>Ability to work flexible hours if required.</li></ul>What We Offer<ul><li>Hands-on experience in a professional customer support environment.</li><li>Training, guidance, and mentorship from experienced team members.</li><li>Supportive and collaborative work culture.</li><li>Opportunity for full-time placement based on performance.</li></ul>How to ApplySend your resume and LinkedIn profile link to: dominantmediaagency@gmail.comSubject Line: Customer Support Representative &ndash; [Your Name]Only applications sent via email will be accepted.Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Coustumer Support Representative (Female)

3DM Solutions

About the Role:3DM Solutions is seeking a Customer Support Representative who is enthusiastic, patient, and has excellent English communication skills. The ideal candidate can work under pressure, stay calm with clients, and provide outstanding support to ensure a positive customer experience.Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat professionally.</li><li>Provide accurate information about products, services, and company processes.</li><li>Resolve customer issues efficiently while maintaining a calm and positive attitude.</li><li>Maintain detailed records of customer interactions in the CRM system.</li><li>Coordinate with internal teams to ensure timely resolution of client concerns.</li></ul>Requirements:<ul><li>Excellent English communication skills (both written and verbal).</li><li>Ability to work under pressure and manage stressful situations effectively.</li><li>Ability to stay calm, patient, and professional with clients at all times.</li><li>Basic computer literacy and familiarity with customer support tools/CRM systems.</li><li>Strong problem-solving, multitasking, and interpersonal skills.</li></ul>Benefits:<ul><li>Supportive and collaborative work environment.</li><li>Opportunities for professional growth and development.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Representative (Female)

Eminent4U

Job description:About Eminent4U Private Limited:We offer more than just a job; it's a career opportunity that transcends the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As Customer Service Specilaist (Reviews | Female), you will be the voice of the company in customer interactions, responsible for pitching reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily review targets and maintaining detailed records of customer interactions.Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support:</li><li>Act as the voice of the company in customer interactions.</li><li>Pitch reviews on multiple platforms and engage with customers.</li><li>Meet daily review targets and maintain detailed records of customer interactions.</li><li>Analyze customer feedback to identify recurring themes and opportunities for improvement.</li><li>Ensure quality and compliance standards in all interactions.</li><li>Product Knowledge &amp; Expertise:</li><li>Relationship Management:</li><li>Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.</li></ul>Skills and Qualifications:<ul><li>Excellent communication and conversation skills.</li><li>Team-oriented mindset.</li><li>Attention to detail and ability to multitask.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Team-oriented mindset &amp; problem-solving skills.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Salary: Up to PKR 150,000 per month | Tier base model with commission, Incentives and KPIs along with other fringe benefits (i.e. Annual Bonus, Anniversary Bonus, Weekday, Birthday, Punctuality Allowance, etc.)Timings: Afternoon Shifts (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.Location: PECHS, Block-6, Shahra-e-Faysal, Karachi.Job Type: Full-Time | PermanentEmail: careers@eminent4u.com or https://eminent4u.com/careersJob Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How is your english communication skills? rate your skills from 0 out of 5?</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Customer Service Specilaist (Reviews | Female)

Office Automation Services

Job Title: Customer Support Executive &ndash; ERP Systems (Night Shift)Location: Indigo business center karachiDepartment: Customer Support / ITEmployment Type: Full-TimeJob Summary:Office Automation Services is seeking a motivated and detail-oriented Customer Support Executive (ERP) to support users of our ERP system. The ideal candidate will have a strong understanding of ERP concepts, excellent communication skills, and the ability to analyze and resolve user issues efficiently.Key Responsibilities:<ul><li>Provide first-level support to end users on ERP-related queries and issues.</li><li>Understand user requirements and translate them into clear, actionable solutions.</li><li>Troubleshoot functional and basic technical issues within the ERP system.</li><li>Coordinate with internal technical teams for issue escalation and resolution.</li><li>Maintain proper documentation of support tickets, resolutions, and FAQs.</li><li>Ensure timely follow-up and a high level of customer satisfaction.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree or a related discipline.</li><li>Basic to intermediate knowledge of ERP systems (functional and/or technical).</li><li>Strong comprehension skills to understand business processes and user concerns.</li><li>Excellent verbal and written communication skills.</li><li>Good analytical and problem-solving skills.</li><li>Ability to work independently as well as in a team-oriented environment.</li></ul>Preferred (Nice to Have):<ul><li>Prior experience in ERP support or customer support roles.</li><li>Familiarity with ERP modules such as Finance, HR, Inventory, or Operations.</li></ul>What We Offer:<ul><li>Professional learning and growth opportunities.</li><li>Exposure to enterprise-level ERP systems.</li><li>A collaborative and supportive work environment.</li></ul>How to Apply:Interested candidates may apply by sending their CV to recruitment@oaspakistan.com or 0337-9604005 with the subject line &ldquo;Customer Support Executive &ndash; ERP (Night Shift)&rdquo;.Job Type: Full-timeWork Location: In person

Job Title: Customer Support Executive – ERP Systems (Night Shift)

Zero Lifestyle

We are seeking highly motivated and customer-focused individuals to join our team as Customer Support Executive. The ideal candidate will have excellent communication skills, a passion for delivering exceptional customer service, and a strong attention to detail.Ideally, what you&rsquo;ll do:<ul><li>Handle inbound &amp; outbound customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Provide accurate information and assistance to customers regarding products.</li><li>Resolve customer issues and complaints efficiently and effectively, escalating to appropriate teams when necessary.</li><li>Collaborate with cross-functional teams to implement process improvements and best practices.</li><li>Document customer interactions and transactions accurately in the CRM system.</li><li>Participate in training sessions and ongoing professional development activities.</li></ul>What we&rsquo;re looking for:<ul><li>Bachelor's degree or equivalent work experience.</li><li>Previous experience in a customer service or operations role is preferred.</li><li>Exceptional communication skills, both verbal and written.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to multitask and prioritize tasks effectively in a fast-paced environment.</li><li>Proficiency in using CRM software and other relevant tools.Positive attitude, self-motivated, and a team player.</li></ul>Benefits:&middot; Competitive Salary&middot; Annual Increments &amp; Bonuses&middot; Quarterly Incentives&middot; Paid Annual &amp; Sick Leaves&middot; Career Development Opportunities. Provident Fund. Internal Job OpportunitiesHow to Apply:Please submit your updated resume and cover letter to hr@zerolifestyle.coJob Type: Full-timePay: From Rs50,000.00 per monthWork Location: Remote

Customer Support Executive

Scalemill

OverviewScalemill (www.scalemill.com) helps technology companies increase revenue and reduce costs by setting up offsite inside sales, support and customer success teams that handle customer interactions. We exclusively work with B2B (Business-to-Business) SaaS (Software-as-a-Service) products and specialize in lead generation and appointment-setting.RoleThis role involves customer dealing in the German language. You will be the first point of contact for customers, ensuring their questions are answered, concerns are resolved and they feel supported at every step of their journey. Seeking a proactive and customer-focused representative who is passionate about helping customers and creating positive experiencesKeywordsCommunication, German skills, time management, CRM, active listening, customer satisfaction, product knowledge, problem solvingLocationClifton, Karachi (Do Talwar)TimingsNoon to 9 pmTypeFull-time from the officeReporting lineTeam lead or Account ManagerKey ResponsibilitiesCustomer Return Management<ul><li>Process customer returns efficiently while ensuring accuracy and timely resolution</li><li>Handle return requests, exchange cases and refund coordination</li><li>Address customer concerns related to orders, products and deliveries</li></ul>Customer Query Handling<ul><li>Respond to customer emails and assigned support tickets promptly</li><li>Resolve inquiries related to orders, returns, product details and delivery issues</li><li>Ensure clear, professional and customer-friendly communication at all times</li></ul>Order Tracking &amp; Fulfillment Coordination<ul><li>Respond to customer concerns professionally and promptly</li><li>Resolve complaints efficiently while maintaining a positive customer experience</li><li>Proactively identify potential challenges and address them before they escalate</li></ul>Internal &amp; Cross-Team Collaboration<ul><li>Work proactively with the customer service team to ensure smooth issue resolution</li><li>Coordinate with the warehouse team regarding missing inventory or dispatch discrepancies</li><li>Escalate complex cases when necessary and ensure timely follow-up</li></ul>System &amp; Portal Management<ul><li>Manage and update customer records across platforms such as CRM, Shopify and Freshdesk</li><li>Maintain accurate documentation of customer interactions and case updates</li><li>Ensure proper ticket categorization and tracking for reporting purposes</li></ul>Skills needed<ul><li>Communication: excellent written and verbal communication skills are required</li><li>Organization: superior organizational skills to manage multiple tasks and responsibilities effectively</li><li>Time management: strong ability to prioritize tasks, manage time efficiently and work in a fast-paced environment</li><li>Attention to detail: accuracy in handling tasks and documents is critical</li><li>Professionalism &amp; discretion: maintaining high standards of professionalism and handling sensitive information with integrity and confidentiality</li></ul>Technology<ul><li>This role requires someone comfortable with basic technology like computers, smartphones and common software used in offices</li><li>Comfortable with using online messaging tools like WhatsApp, Google Chat, etc.</li><li>Proficiency with MS Office &amp; Google Business Suite</li><li>Proven experience in handling CRM/ERP and dashboards</li><li>Familiarity with task management apps such as TickTick</li></ul>Background<ul><li>Bachelor&rsquo;s degree</li><li>Fluent German &amp; English (written and verbal) is essential</li><li>At least 2 years of proven experience in a related role</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Representative (German Speaker)

Job Title: Customer Support Executive &ndash; ERP Systems (Day Shift)Location: Indigo business center karachiDepartment: Customer Support / ITEmployment Type: Full-TimeJob Summary:Office Automation Services is seeking a motivated and detail-oriented Customer Support Executive (ERP) to support users of our ERP system. The ideal candidate will have a strong understanding of ERP concepts, excellent communication skills, and the ability to analyze and resolve user issues efficiently.Key Responsibilities:<ul><li>Provide first-level support to end users on ERP-related queries and issues.</li><li>Understand user requirements and translate them into clear, actionable solutions.</li><li>Troubleshoot functional and basic technical issues within the ERP system.</li><li>Coordinate with internal technical teams for issue escalation and resolution.</li><li>Maintain proper documentation of support tickets, resolutions, and FAQs.</li><li>Ensure timely follow-up and a high level of customer satisfaction.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in BBA or a related discipline.</li><li>Basic to intermediate knowledge of ERP systems (functional and/or technical).</li><li>Strong comprehension skills to understand business processes and user concerns.</li><li>Excellent verbal and written communication skills.</li><li>Good analytical and problem-solving skills.</li><li>Ability to work independently as well as in a team-oriented environment.</li></ul>Preferred (Nice to Have):<ul><li>Prior experience in ERP support or customer support roles.</li><li>Familiarity with ERP modules such as Finance, HR, Inventory, or Operations.</li></ul>What We Offer:<ul><li>Professional learning and growth opportunities.</li><li>Exposure to enterprise-level ERP systems.</li><li>A collaborative and supportive work environment.</li></ul>How to Apply:Interested candidates may apply by sending their CV to recruitment@oaspakistan.com or 0337-9604005 with the subject line &ldquo;Customer Support Executive &ndash; ERP (Day Shift)&rdquo;.Job Type: Full-timeWork Location: In person

Customer Support Executive – ERP Systems (Day Shift)

Explore 838+ Customer support consultant in Karachi this April. Find roles across top companies and apply now to boost your career.