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Arab Solutions

<div>
 
 Job Title:
 
 Support Engineer
 
 
 
 Location:
 
 Doha, Qatar
 
 
 
 Language Requirement:
 
 Arabic (Mandatory)
 
 
 
 Experience:
 
 3&ndash;5 Years
 
 
 
 Job Summary
 
 
 
 We are looking for a skilled and proactive
 
 Support Engineer
 
 to join our team in Doha. The ideal candidate will be responsible for providing technical support, troubleshooting issues, and ensuring smooth IT operations. This role requires strong problem-solving skills, customer focus, and fluency in Arabic.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical support to end-users for hardware, software, and network-related issues
 </li>
 <li>
 Diagnose, troubleshoot, and resolve IT incidents in a timely manner
 </li>
 <li>
 Manage and track support tickets through the ticketing system
 </li>
 <li>
 Install, configure, and maintain systems, applications, and devices
 </li>
 <li>
 Collaborate with internal teams to resolve complex technical issues
 </li>
 <li>
 Perform system monitoring and ensure high availability of services
 </li>
 <li>
 Document issues, solutions, and standard operating procedures
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities
 </li>
 <li>
 Ensure compliance with IT policies and security standards
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in IT Support / Technical Support roles
 </li>
 <li>
 Strong knowledge of:
 </li>
 <ul>
 <li>
 Windows / Linux operating systems
 </li>
 <li>
 Networking fundamentals (LAN/WAN, TCP/IP, DNS, DHCP)
 </li>
 <li>
 Active Directory and user management
 </li>
 </ul>
 <li>
 Experience with ticketing tools (e.g., ServiceNow, Jira, or similar)
 </li>
 <li>
 Good understanding of hardware and software troubleshooting
 </li>
 <li>
 Excellent communication skills in Arabic (mandatory) and basic English
 </li>
 <li>
 Strong analytical and problem-solving abilities
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certifications)
 </li>
 <li>
 Experience in enterprise or managed service environments
 </li>
 <li>
 Knowledge of ITIL processes
 
 
 </li>
 </ul>
 Skills: network+,applications,ticketing tools,jira,comptia a+,software,system monitoring,dhcp,lan/wan,servicenow,tcp/ip,dns,hardware,itil processes
</div>

Support Engineer (Arabic)

Linnk Group

<div>
 
 
 Job Title: Customer Success Engineer
 
 
 
 
 Location: Doha, Qatar
 
 
 
 
 Duration: Yearly renewable
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support pre-sales activities including demos, workshops, and solution presentations
 </li>
 <li>
 Assist in proposal development and account management
 </li>
 <li>
 Manage end-to-end implementation of platform solutions and use cases
 </li>
 <li>
 Coordinate with stakeholders (customers, vendors, government, internal teams)
 </li>
 <li>
 Ensure smooth onboarding and integration with platform services
 </li>
 <li>
 Monitor project progress and provide regular status updates
 </li>
 <li>
 Oversee technical solution design and operational support
 </li>
 <li>
 Improve processes and ensure alignment across teams
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 5 years of IT experience, with exposure to solution architecture
 </li>
 <li>
 Experience with cloud platforms (IaaS, PaaS, SaaS), preferably Microsoft Azure
 </li>
 <li>
 Knowledge of authentication (SAML, OAuth, RBAC) and cloud security
 </li>
 <li>
 Strong project management and stakeholder management skills
 </li>
 <li>
 Good communication and presentation abilities
 </li>
 </ul>
 
 
 
 Please share your updated resume if you are interested in this opportunity.
 
</div>

Customer Success Engineer

Confidential

<div>
 
 
 Job Description
 
 
 
 
 
 
 The IVR Operation Support Engineer will be responsible for
 
 operations, maintenance, and enhancement of IVR and Cisco Contact Center (IPCC) hosted platforms
 
 within a telecom environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide
 
 24x7 operational support
 
 , including on-call rotation and NOC incident handling
 </li>
 <li>
 Analyze and support
 
 new design requirements and enhancements
 
 </li>
 <li>
 Perform
 
 implementation and maintenance of hosted IPCC/IVR solutions
 
 </li>
 <li>
 Configure and maintain:
 </li>
 <li>
 PRI lines
 </li>
 <li>
 IP Telephones
 </li>
 <li>
 Voice gateways and routing
 </li>
 <li>
 Develop and maintain:
 </li>
 <li>
 
 ICM Scripts
 
 </li>
 <li>
 
 TCL Scripts
 
 </li>
 <li>
 IVR call flows
 </li>
 <li>
 Support
 
 Cisco IPCC Hosted Solutions
 
 , including:
 </li>
 <li>
 ICM configuration and troubleshooting
 </li>
 <li>
 CVP (Customer Voice Portal) reporting
 </li>
 <li>
 Call Manager (CUCM) configuration and maintenance
 </li>
 <li>
 Perform:
 </li>
 <li>
 Gateway, IP, Router, and Logger configuration &amp; troubleshooting
 </li>
 <li>
 RDBMS-related activities
 </li>
 <li>
 Support
 
 HIPCC (Hosted IP Contact Center)
 
 services (e.g., 111, 180 services)
 </li>
 <li>
 Deploy and manage:
 </li>
 <li>
 DR environments (IPCC, CVP, VXML servers)
 </li>
 <li>
 Provide
 
 remote/off-hours support when required
 
 </li>
 <li>
 Coordinate with
 
 vendor TAC support
 
 for critical issues
 </li>
 <li>
 Participate in
 
 CAB (Change Advisory Board)
 
 and post-migration reviews
 </li>
 </ul>
 
 
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Daily
 
 operations &amp; maintenance
 
 of IVR and IPCC platforms
 </li>
 <li>
 
 Proactive monitoring
 
 and fault resolution across network elements
 </li>
 <li>
 Maintain
 
 Quality Management &amp; Call Recording systems
 
 </li>
 <li>
 Generate
 
 reports and analytics
 
 for business/marketing teams (Voice of Customer insights)
 </li>
 <li>
 Design, develop, and maintain:
 </li>
 <li>
 Call routing
 </li>
 <li>
 ICM scripting
 </li>
 <li>
 IVR backend integrations (Micro Apps)
 </li>
 <li>
 Support
 
 Outbound IVR campaigns and agent campaigns
 
 </li>
 <li>
 Ensure all
 
 Change Requests and Service Requests
 
 are:
 </li>
 <li>
 Tested thoroughly
 </li>
 <li>
 Delivered with quality assurance
 </li>
 <li>
 Coordinate with:
 </li>
 <li>
 Product, Marketing, Sales, and Operations teams
 </li>
 <li>
 Support
 
 long-term planning and integration of Contact Center solutions
 
 </li>
 <li>
 Provide
 
 technical guidance and support to teams
 
 </li>
 </ul>
 
 
 
 
 
 Required Skill Set
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Cisco IPCC / Contact Center (Hosted &amp; Enterprise)
 </li>
 <li>
 IVR systems &amp; call flow design
 </li>
 <li>
 CVP (Customer Voice Portal)
 </li>
 <li>
 CUCM (Cisco Unified Communications Manager)
 </li>
 <li>
 ICM scripting &amp; TCL scripting
 </li>
 <li>
 Voice Gateway configuration
 </li>
 <li>
 SQL Server / RDBMS
 </li>
 <li>
 VoIP technologies
 </li>
 </ul>
 
 
 Versions Experience (Preferred):
 
 
 <ul>
 <li>
 IPCC: 5.x, 8.x, 10.5
 </li>
 <li>
 CVP: 3.x, 7.x, 8.x, 10.5
 </li>
 <li>
 CUCM: 4.x, 6.x, 8.x, 10.5
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in:
 </li>
 <li>
 Telecommunications / Electronics &amp; Communication
 </li>
 <li>
 Computer Science or equivalent
 </li>
 <li>
 Certifications:
 </li>
 <li>
 Cisco Voice/Collaboration certifications (
 
 Professional level preferred
 
 )
 </li>
 <li>
 Experience:
 </li>
 <li>
 
 Minimum 4&ndash;6 years in IVR / IPCC / Contact Center technologies
 
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience &amp; Knowledge
 
 
 <ul>
 <li>
 Strong understanding of:
 </li>
 <li>
 Telecom environment &amp; call flows
 </li>
 <li>
 PSTN, PRI, BRI
 </li>
 <li>
 IP Networking fundamentals
 </li>
 <li>
 Call routing &amp; ICM scripting
 </li>
 <li>
 Voice Gateway configuration
 </li>
 <li>
 Experience in:
 </li>
 <li>
 IVR backend integration
 </li>
 <li>
 Contact Center solution design and support
 </li>
 </ul>
 
 
</div>

IVR Operation Support Engineer

Info center Network & Communications W.L.L.

We are looking for talented and dedicated professionals to join our team!Key Requirements:<ul><li>Must have experience with Server Configurations, Firewall, CCTV, Access Control System, M365 &amp; Microsoft Azure, E-mail Migration from any e-mail service provider to M365, DNS records, Cisco / Aruba Switch and Routing &amp; V-LAN Configurations.</li><li>Proven experience in IT support, system engineering, or network engineering</li><li>Strong troubleshooting and problem-solving skills</li><li>Excellent communication skills and a customer-focused approach</li><li>Ability to work effectively in a dynamic and fast-paced environment</li></ul>Qualification: Certifications such as MCSE / MCITP / CCNA / CCNP + N+ &amp; A+ etc...Experience: Minimum 2-3 years of GCC experience requiredLicense: A valid Qatar Light Driving License is a plusIf you meet the qualifications and are ready to take the next step in your career, we&rsquo;d love to hear from you!Please send your CV to hr@icncqatar.comJob Types: Full-time, PermanentApplication Question(s):<ul><li>How many years of IT support experience do you have?</li><li>Are you available to join immediately? If a notice period is required, how many days?</li><li>NOC Status</li></ul>Work Location: In person

IT Support Engineer

First Capital

Job Description<ul><li>Provided top-tier technical support and customer service to internal staff.</li><li>Microsoft 365 administration</li><li>Odoo ERP functional and Tally prime basic knowledge</li><li>Network Device support</li><li>Basic knowledge of Fortinet firewall</li><li>CCTV Troubleshooting</li><li>Basic knowledge of Server management and VMware</li><li>IP Phones and VC support</li></ul>Job Location: Doha, QatarWork Location: In person

NAFFCO Fire Fighting Equipment Safety Systems

Job Opening: Sales Engineer (Mechanical/Electrical)Location: Qatar Industry: Fire Protection SystemsWe are seeking a dynamic and results-driven Sales Engineer with a background in Mechanical or Electrical Engineering to join our team. The ideal candidate will have proven experience in sales of fire fighting systems and fire alarm solutions, strong technical knowledge, and excellent communication skills. A key requirement is being well-versed in customer and client relations, ensuring professional engagement and long-term partnerships.Key Responsibilities<ul><li>Promote and sell fire fighting systems and fire alarm products to clients.</li><li>Develop and maintain strong relationships with consultants, contractors, and end-users.</li><li>Provide technical support and product presentations to clients.</li><li>Prepare proposals, quotations, and follow up on sales opportunities.</li><li>Achieve sales targets and contribute to business growth.</li><li>Ensure high standards of customer service and client satisfaction.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Mechanical or Electrical Engineering.</li><li>Minimum 3&ndash;5 years of experience in sales of fire fighting systems and fire alarms.</li><li>Strong knowledge of NFPA standards and fire protection systems.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Well-versed in customer and client relations, with proven ability to build trust and rapport.</li><li>Ability to work independently and as part of a team.</li></ul>Interested candidates may send their CVs to recruitment@naffco.com or najergubat.hh@outlook.com with the subject &quot;Sales Engineer&quot;. Work Location: In person

Sales Engineer (Mechanical/Electrical)

GETP Group

<div><div>Job Title: Motor Testing &amp; Service Engineer.</div><div>
Job Location: Qatar.</div><div>
Reports To: Maintenance Supervisor.</div><div>
Job Type: Full-Time.</div><div></div><div> 
Job Title: Motor Testing &amp; Service Engineer. 
</div><div>
Job Summary: 
</div><div>
The Motor Testing &amp; Service Engineer is responsible for installation, testing, commissioning, troubleshooting, servicing, and maintenance of electric motors and associated equipment. The role ensures reliable, safe, and efficient operation of motors in compliance with IEC / IEEE standards and customer requirements, both in the workshop and at site. 
</div><div>
Key Responsibilities:</div><div></div><div> 
Motor Testing &amp; Diagnostics:</div><ul><li>
Perform routine and advanced electrical testing of LV and MV motors, including:<ul><li>
Insulation Resistance (IR) &amp; Polarization Index (PI).</li><li>
High Voltage (HV / AC &amp; DC) testing.</li><li>
Tan Delta / Dielectric Loss Angle testing.</li><li>
Partial Discharge (PD) testing and analysis.</li><li>
Surge comparison testing.</li><li>
Winding resistance, continuity, and phase balance checks.</li></ul></li><li>
Conduct no-load and load testing as per applicable standards.</li><li>
Interpret test results, identify insulation deterioration, and recommend corrective actions.</li><li>
Prepare detailed test reports, analysis summaries, and test certificates.</li></ul><div> 

Installation &amp; Commissioning:</div><ul><li>
Supervise and execute installation of electric motors at site and workshop.</li><li>
Verify foundation, grouting, alignment (soft foot, laser alignment), and mounting conditions.</li><li>
Coordinate mechanical and electrical installation activities with contractors and clients.</li><li>
Support cable termination, earthing, and pre‑commissioning checks.</li><li>
Perform final commissioning, trial runs, and handover documentation.</li></ul><div> 

Service, Maintenance &amp; Troubleshooting:</div><ul><li>
Diagnose and rectify electrical and mechanical faults in motors and drives.</li><li>
Carry out preventive and corrective maintenance.</li><li>
Perform dismantling, inspection, reassembly, bearing replacement, and alignment.</li><li>
Support motor overhauling and rewinding inspections.</li></ul><div> 

Field Service &amp; Customer Support:</div><ul><li>
Attend breakdowns, shutdowns, and emergency service calls.</li><li>
Commission new or overhauled motors at customer sites.</li><li>
Communicate test findings, repair scope, and recommendations to customers.</li><li>
Ensure adherence to agreed timelines and quality expectations.</li></ul><div> 

Documentation &amp; Compliance:</div><ul><li>
Maintain accurate service reports, test records, installation checklists, and commissioning documents.</li><li>
Ensure compliance with HSE requirements, permit systems, and company policies.</li><li>
Follow IEC / IEEE standards and client‑specific technical specifications.</li></ul><div> 

Collaboration &amp; Continuous Improvement:</div><ul><li>
Coordinate with engineering, service, QA/QC, and project teams.</li><li>
Assist in root cause analysis of motor failures.</li><li>
Stay updated with modern motor testing technologies and diagnostic methods.</li></ul><div> 

Qualifications &amp; Experience:</div><div> 

Education:</div><ul><li>
Diploma or Bachelor&rsquo;s degree in Electrical Engineering or equivalent.</li></ul><div> 

Experience:</div><ul><li>
3-5 years of hands‑on experience in motor testing, servicing, installation, and commissioning.</li><li>
Experience with LV and MV motors is preferred.</li></ul><div> 

Technical Skills:</div><ul><li>
Strong knowledge of:<ul><li>
Induction, synchronous, DC, and VFD‑driven motors.</li><li>
Advanced diagnostic testing (Tan Delta &amp; Partial Discharge).</li><li>
Testing instruments: Megger, HV test sets, PD analyzers, surge testers, vibration analyzers.</li><li>
Electrical drawings and schematics.</li></ul></li><li>
Familiar with IEC / IEEE testing and installation standards.</li></ul><div> 

Soft Skills:</div><ul><li>
Strong analytical and troubleshooting skills.</li><li>
Clear communication and customer‑handling ability.</li><li>
Ability to work independently and at remote sites.</li><li>
Willingness to travel and work during shutdowns as required.</li></ul><div> 

Health, Safety &amp; Environment (HSE):</div><ul><li>
Strict compliance with safety procedures, risk assessments, and work permits.</li><li>
Ensure proper use of PPE during testing, installation, and service activities.</li><li>
Promote safe working practices at site and workshop.</li></ul></div>

Motor Testing & Service Engineer

Explore 1724+ Customer support engineer in Doha this May. Find roles across top companies and apply now to boost your career.

1724 customer support engineer jobs In Doha

Support Engineer (Arabic)

Customer Success Engineer

IVR Operation Support Engineer

IT Support Engineer

IT Support Engineer

Sales Engineer (Mechanical/Electrical)

Motor Testing & Service Engineer