qa/qc engineer

mechanical engineer

sales engineer

electrical engineer

planning engineer

customer support engineer

JOB HUB GLOBAL

Job description:Our client a leading global technology company is seeking skilled and dedicated Software Service Engineers (Tier 1 &amp; Tier 2) to join their team in Doha, Qatar. This is an exciting opportunity to work with cutting-edge utility software applications and provide outstanding customer support. As a Software Service Engineer, you will play a key role in managing customer inquiries, resolving technical issues, and ensuring seamless application performance. If you&rsquo;re passionate about technology, customer service, and working in a collaborative environment, we invite you to apply for this dynamic and impactful role.Job Title: Software Service Engineer (Tier 1, Tier 2)Location: Doha, Qatar (Office and Customer Locations)Language Skills: Proficiency in English, French and Arabic is a mustJob Summary:We are seeking a skilled and motivated Software Service Engineer to join our team in Doha, Qatar. As a Tier 1 and Tier 2 support specialist, you will be responsible for providing exceptional customer support for utility software applications. This role requires you to communicate complex technical information to both non-technical and technical audiences, work autonomously and collaboratively with team members, and apply ITIL principles.The ideal candidate should have excellent verbal and written communication skills, strong problem-solving abilities, and technical expertise in troubleshooting. Multilingual skills (French and Arabic) are advantageous. A service-oriented mindset, proactive attitude, and the ability to handle sensitive information are essential.Responsibilities:<ul><li>Customer Inquiries: Validate and manage incoming customer inquiries, ensuring adherence to response SLAs.</li><li>Incident Resolution: Investigate and resolve incidents and defects, aiming for first-time resolution.</li><li>Remediation Activities: Perform first-line remediation tasks (e.g., user creation, password reset).</li><li>Ticket Management: Drive tickets to resolution within agreed SLAs and escalate/re-prioritize based on customer requests or potential SLA violations.</li><li>Documentation: Create and update problem records and knowledge management articles in English.</li><li>Monitoring: Support customers in monitoring technical operations and application performance.</li><li>Collaboration: Work with other support tiers to resolve trouble tickets.</li><li>Application Management: Administer application accounts, users, and security; monitor and optimize application performance.</li><li>Security &amp; Updates: Identify and address security issues, and apply patches to applications, modules, and interfaces.</li><li>Health Checks &amp; Recovery: Perform application health checks and recovery procedures as needed.</li><li>Knowledge Base: Maintain and update knowledge management systems, ensuring accurate and helpful content.</li><li>Cross-Functional Coordination: Act as the primary interface between customers and internal teams, collaborating with application management teams when necessary.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Engineering, or related field.</li><li>Experience: Expert knowledge of utility software applications.</li><li>Technical Skills:</li><li>Strong problem-solving abilities.</li><li>Experience with ticketing systems (e.g., ServiceNow, Maximo, Remedy).</li><li>Knowledge of ITIL principles and practices.</li><li>Communication Skills:</li><li>Excellent verbal and written communication in English.</li><li>French and Arabic language skills preferred.</li><li>Ability to convey complex technical information to diverse audiences.</li><li>Work Style:</li><li>Ability to work autonomously and collaboratively within a team.</li><li>Service-oriented mindset with a proactive approach to customer needs.</li><li>Attention to Detail: Strong ability to handle sensitive information and maintain confidentiality.</li><li>Other Skills: Quick learner, adaptable, and exceptional customer service skills.</li></ul>Additional Information:<ul><li>Working Hours: 10 hours per day, 5 days a week, Sunday to Thursday shifts between 6:30 AM - 9:00 PM, with potential rotation for weekend cover.</li><li>Location: Doha, Qatar &ndash; office and customer location.</li></ul>If you are passionate about providing excellent customer service and meet the qualifications above, apply now to join our dynamic team of Software Service Engineers!THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTEDAbout Job Hub GlobalAt Job Hub Global, we believe that people are at the heart of every great organization. As a premier HR consultancy, we are passionate about helping businesses thrive by providing bespoke recruitment, staff outsourcing, workforce solutions, and HR management consultancy services that are tailored to meet your unique needs.With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you&rsquo;re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, Job Hub Global is here to partner with you every step of the way.Together, we&rsquo;ll turn challenges into opportunities and dreams into achievements. Your success is our businessJob Types: Full-time, Temporary, Contract Contract length: 12 monthsPay: QAR7,500.00 per monthApplication Question(s):<ul><li>Do you have proficiency in French?</li><li>Do you have experience providing Tier 1 and/or Tier 2 support for technical issues?</li><li>Are you familiar with ITIL principles and practices?</li><li>Do you have experience using ticketing systems like ServiceNow, Maximo or Remedy?</li></ul><ul><li>Do you accept the salary on offer?</li><li>Are you available to join immediately?</li><li>How many years total experience you have ?</li></ul>

Technical Support Engineer - French Must

PROZ TECHNOLOGIES

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.We are thrilled to extend multiple exciting job opportunities, and currently, we are hiring for the role of Customer Success Engineer with one of our prestigious clients in Qatar. Below, you will find details of the role, key responsibilities, and requirements.JOB OVERVIEWJOB TITLE : Customer Success EngineerLOCATION : Doha, QatarGENERAL JOB DESCRIPTIONCustomer Success Engineer acts as the single point of contact for the customer for through out the whole engagement from inception to delivery to operations till the contract is concluded. DUTIES &amp; RESPONSIBILITIESEssential Functions of the Job:Business Development:&middot; Support Business Lead in providing demos, arranging and carrying out workshops for the showcasing the Tasmu Platform services and offerings.&middot; Support Business Lead in developing and presenting Tasmu Platform value propositions to smart solutions tailored to meet specific requirements of Sector Owners, showcasing how platform can address their needs.&middot; Account Management &ndash; Support Business lead in account management functions&middot; Proposal Development &ndash; Develop solutions proposals for Tasmu platform engagements.Project Management and Operations Management:&middot; Oversee the solutioning, implementation &amp; operations of Tasmu platform services to Smart Solutions from project management as well as technical aspects.&middot; Manage, coordinate with all the stake holders (vendors, regulatory, customer, government etc) to ensure smooth implementation of use cases on Tasmu platform.&middot; Provide periodic updates to management and MCIT about the status of the Tasmu platform services implementation for use cases.&middot; Coordinates with the TASMU Platform team for the integration of Use cases with TASMU Platform.&middot; Prepares MoMs for relevant workshops and meetings.&middot; Arranges Ooredoo Consortium logistics (e.g. passes/rooms/wifi&hellip;).&middot; Oversee technical design and implementation of the Tasmu Platform services to the Use case solution providers by coordinating with technical teams to ensure smooth onboarding experience for the use provider.&middot; Leads the implementation and support of services provided by Tasmu platform to use case solutions.&middot; Develop a work schedule for efficient use case Onboarding from each vendors&rsquo; perspective on Tasmu platform.&middot; Undergo the process of analysis in order to fulfil the requirement of the systems involved.&middot; Define tools to keep track of the Tasmu Platform services for the use cases.&middot; Ensure constant alignment between the central platform and the use cases developers.&middot; Evaluate team's work processes and best practices and implement changes to streamline operations if needed.&middot; Provides periodic status updates for Tasmu platform services operations to the use case solution providers.SKILLS &amp; ABILITIES&middot; Minimum of 02-04 years overall IT industry experience.&middot; Minimum of 02 years in a solution or technical architect role using service and hosting solutions such as private/public cloud IaaS, PaaS and SaaS platforms.&middot; Experience in architecting and designing technical solutions for Microsoft-centric solutions based on industry standards using (Azure) IaaS, PaaS and SaaS capabilities.&middot; Experience with any claims-based authentication (SAML/OAuth/OIDC), MFA, JIT, and/or RBAC / Ping etc.&middot; Knowledge of cloud security controls including tenant isolation, encryption at rest, encryption in transit, key management, vulnerability assessments, application firewalls, SIEM, etc.&middot; Managed the end-to-end lifecycles of a project/product in solution architect capacity&middot; Experience with mission critical technology components with DR capabilities.&middot; Extensive experience in financial management, solution plan development and product cost estimation.&middot; Solid business acumen, management and marketing communication skills.&middot; Significant experience in presenting ideas, products, concept papers to varied audiences.&middot; Experience coaching and mentoring others.&middot; Leadership capability and proven ability to manage difficult stakeholders.&middot; Experience supporting peer teams and their responsibilities; such as infrastructure, operations, engineering, info-security.If you are interested and ready to proceed, kindly share your CV in Word format along with the following details:Name:Nationality:Total Experience:Relevant Experience:Current Location:Visa Status:Current Salary:Expected Salary:Notice Period:About Proztec: Proz Technologies (PROZTEC) is a leading ICT specialist firm based in Doha, Qatar (a tax-free country) with over 300 employees. We look forward to the possibility of welcoming you to our growing team.Thanks &amp; regards, Syeda Humera Recruitment Consultant Proz Technologies M: 974-70955929 P: 974-4442-0050 Ext: 109 www.proztec.comJob Type: PermanentPay: QAR15,000.00 - QAR20,000.00 per month

Customer Success Engineer

Job description:Our client a leading global technology company is seeking skilled and dedicated Software Service Engineers (Tier 1 &amp; Tier 2) to join their team in Doha, Qatar. This is an exciting opportunity to work with cutting-edge utility software applications and provide outstanding customer support. As a Software Service Engineer, you will play a key role in managing customer inquiries, resolving technical issues, and ensuring seamless application performance. If you&rsquo;re passionate about technology, customer service, and working in a collaborative environment, we invite you to apply for this dynamic and impactful role.Job Title: Software Service Engineer (Tier 1, Tier 2) Location: Doha, QatarJob Summary: We are seeking a skilled and motivated Software Service Engineer to join our team in Doha, Qatar, working at both our office and customer locations. In this role, you will provide exceptional customer support for utility software applications, managing both Tier 1 and Tier 2 technical inquiries. You will communicate complex technical information to both technical and non-technical audiences, work independently and collaboratively within a team, and apply ITIL principles. The ideal candidate will have strong problem-solving skills, experience with ticketing systems, and a service-oriented mindset. Multilingual language skills (e.g., French, Arabic) are a plus.Responsibilities:<ul><li>Validate and manage incoming customer inquiries within response SLAs.</li><li>Investigate and resolve incidents and defects, aiming for first-time resolution.</li><li>Perform first-line remediation activities such as user creation and password resets.</li><li>Drive tickets to resolution within agreed SLAs.</li><li>Create and update problem records and knowledge management articles in English.</li><li>Monitor technical operations and performance, supporting customers proactively.</li><li>Collaborate with higher-tier support teams to resolve tickets within SLAs.</li><li>Escalate and prioritize tickets based on customer requests or potential SLA violations.</li><li>Provide final resolution statements for tickets in English.</li><li>Act as the main point of contact between customers and the internal organization.</li><li>Administer application accounts, users, and security protocols.</li><li>Monitor application performance and optimize where possible.</li><li>Diagnose and resolve application problems or escalate as needed.</li><li>Conduct updates and patching of applications, modules, and interfaces.</li><li>Identify security issues and improve policies and measures.</li><li>Perform application health checks and execute recovery procedures when necessary.</li><li>Ensure application availability and reliability according to customer SLAs.</li><li>Handle incident, problem, configuration, and knowledge management processes.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.</li><li>Expert knowledge of utility software applications.</li><li>Strong communication skills to convey technical information to diverse audiences.</li><li>Ability to work autonomously as well as part of a team.</li><li>Familiarity with ITIL principles and best practices.</li><li>Excellent verbal and written communication skills in English.</li><li>Experience with ticketing systems (e.g., ServiceNow, Maximo, Remedy).</li><li>Multilingual skills, especially French and Arabic, are advantageous.</li><li>Technical skills for solving technical inquiries and issues.</li><li>Service-oriented mindset to deliver exceptional customer experience.</li><li>Proactive in addressing customer requirements and solving problems.</li><li>Ability to manage sensitive and confidential information with discretion.</li><li>High attention to detail, strong problem-solving skills, and a fast learner.</li></ul>Additional Information:<ul><li>Working hours: 10 hours per day, 5 working days per week (Sunday to Friday),</li><li>Location: Doha, Qatar.</li></ul>If you're passionate about customer service and have the required skills and experience, we&rsquo;d love to hear from you! Join our dynamic team of Software Service Engineers and make a real impact. Apply today!Please ensure to answer the pre-screening questions to be considered for this position.THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.About Job Hub GlobalAt Job Hub Global, we believe that people are at the heart of every great organization. As a premier HR consultancy, we are passionate about helping businesses thrive by providing bespoke recruitment, staff outsourcing, workforce solutions, and HR management consultancy services that are tailored to meet your unique needs.With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you&rsquo;re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, Job Hub Global is here to partner with you every step of the way.Together, we&rsquo;ll turn challenges into opportunities and dreams into achievements. Your success is our businessJob Types: Full-time, Temporary, Contract Contract length: 6 monthsPay: QAR7,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately with a valid QID?</li><li>Do you accept the salary on offer?</li><li>Can you read, write and speak French?</li><li>Do you have experience providing Tier 1 and/or Tier 2 support for technical issues?</li><li>Are you familiar with ITIL principles and practices?</li><li>How many years of working experience do you have in a similar role?</li><li>Do you have experience using ticketing systems like ServiceNow, Maximo, or Remedy?</li></ul>

SSE - French Mandatory

Starlink Qatar

<div>
 
 We are seeking a highly motivated
 
 Customer Success Engineer
 
 to serve as the primary technical and operational liaison between the organization and its customers throughout the entire engagement lifecycle from solution introduction and onboarding to implementation, operations, and contract completion.
 
 
 The role combines
 
 technical expertise, project coordination, and customer relationship management
 
 to ensure the successful adoption, integration, and operation of digital platform services and smart solutions. The Customer Success Engineer will collaborate with internal teams, external vendors, government entities, and customers to deliver scalable, secure, and high-performing solutions aligned with business objectives.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Engagement &amp; Business Support
 
 
 <ul>
 <li>
 Act as the
 
 primary point of contact for customers
 
 throughout the full engagement lifecycle, ensuring a smooth transition from onboarding to operations.
 </li>
 <li>
 Support business development initiatives by
 
 assisting in product demonstrations, workshops, and technical presentations
 
 for digital platform services and smart solutions.
 </li>
 <li>
 Collaborate with business teams to
 
 develop tailored value propositions and technical solutions
 
 that address specific customer and sector requirements.
 </li>
 <li>
 Support account management activities by maintaining strong relationships with key stakeholders.
 </li>
 <li>
 Assist in the preparation of
 
 technical proposals, solution architecture documentation, and engagement strategies
 
 .
 </li>
 </ul>
 
 
 
 
 
 Solution Implementation &amp; Project Management
 
 
 <ul>
 <li>
 Oversee the
 
 design, implementation, and operational management
 
 of platform services supporting smart solutions.
 </li>
 <li>
 Coordinate with internal teams, vendors, regulators, government entities, and customers to ensure
 
 smooth delivery and implementation of solutions
 
 .
 </li>
 <li>
 Monitor project progress and provide
 
 regular updates to leadership and key stakeholders
 
 regarding project status, milestones, and operational performance.
 </li>
 <li>
 Lead and support the
 
 technical onboarding process for solution providers and vendors
 
 integrating with the platform.
 </li>
 <li>
 Ensure
 
 seamless integration between platform services and third-party solutions
 
 through coordination with engineering and integration teams.
 </li>
 <li>
 Develop structured onboarding plans and schedules for
 
 efficient vendor and use-case onboarding
 
 .
 </li>
 <li>
 Prepare meeting minutes, documentation, and follow-ups for workshops, stakeholder meetings, and project reviews.
 </li>
 <li>
 Coordinate logistical requirements for consortium partners and stakeholders during project engagements.
 </li>
 </ul>
 
 
 
 
 
 Platform Operations &amp; Service Management
 
 
 <ul>
 <li>
 Lead the
 
 implementation, operational monitoring, and ongoing support of platform services
 
 used by smart solutions and partners.
 </li>
 <li>
 Define and implement
 
 tracking tools and operational frameworks
 
 to monitor platform service performance and service adoption.
 </li>
 <li>
 Maintain alignment between the
 
 central platform architecture and external solution developers
 
 to ensure consistency and interoperability.
 </li>
 <li>
 Evaluate operational workflows and recommend improvements to
 
 optimize efficiency, scalability, and service delivery
 
 .
 </li>
 <li>
 Provide periodic operational reports and service performance updates to stakeholders and solution providers.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 
 2&ndash;4 years of experience in the IT industry
 
 , preferably within cloud, digital platforms, or enterprise solutions.
 </li>
 <li>
 At least
 
 2 years of experience in a technical solution, system engineering, or solution architecture role
 
 .
 </li>
 <li>
 Experience managing
 
 end-to-end project or product lifecycles
 
 in a technical capacity.
 </li>
 </ul>
 
 
 Technical Expertise
 
 
 <ul>
 <li>
 Strong experience with
 
 cloud technologies and hosting environments
 
 , including:
 </li>
 <li>
 Private and Public Cloud
 </li>
 <li>
 IaaS, PaaS, and SaaS platforms
 </li>
 <li>
 Experience designing
 
 Microsoft-based cloud solutions
 
 , particularly using
 
 Microsoft Azure
 
 .
 </li>
 <li>
 Knowledge of
 
 identity and access management technologies
 
 , including:
 </li>
 <li>
 SAML
 </li>
 <li>
 OAuth
 </li>
 <li>
 OpenID Connect (OIDC)
 </li>
 <li>
 Multi-Factor Authentication (MFA)
 </li>
 <li>
 Role-Based Access Control (RBAC)
 </li>
 <li>
 Familiarity with
 
 cloud security best practices
 
 , including:
 </li>
 <li>
 Encryption (at rest and in transit)
 </li>
 <li>
 Tenant isolation
 </li>
 <li>
 Key management
 </li>
 <li>
 Vulnerability assessments
 </li>
 <li>
 Application firewalls
 </li>
 <li>
 SIEM platforms
 </li>
 <li>
 Experience working with
 
 mission-critical systems with disaster recovery (DR) capabilities
 
 .
 </li>
 </ul>
 
 
 Business &amp; Professional Skills
 
 
 <ul>
 <li>
 Strong
 
 project coordination and stakeholder management abilities
 
 .
 </li>
 <li>
 Experience working with
 
 cross-functional teams including engineering, infrastructure, operations, and information security
 
 .
 </li>
 <li>
 Solid
 
 business acumen and financial awareness
 
 , including solution planning and cost estimation.
 </li>
 <li>
 Excellent
 
 communication and presentation skills
 
 with the ability to present complex technical solutions to diverse audiences.
 </li>
 <li>
 Proven ability to
 
 manage challenging stakeholders and complex project environments
 
 .
 </li>
 <li>
 Experience mentoring or supporting team members is an advantage.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience working in
 
 smart city, digital platform, IoT, or large-scale enterprise solutions environments
 
 .
 </li>
 <li>
 Certifications related to
 
 cloud platforms (Azure), project management, or solution architecture
 
 are highly desirable.
 </li>
 </ul>
</div>

Anotech

<div>
 
 
 Qualifications and Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 Relevant experience in technical support, IT operations, or solution support, preferably within government environments or large-scale digital platforms.
 </li>
 <li>
 Hands-on experience in supporting enterprise applications, cloud services, and integrated platform solutions, with a focus on reliability and user satisfaction.
 </li>
 <li>
 Familiarity with network, software, and database troubleshooting, including the ability to diagnose and resolve technical issues across multiple systems and layers.
 </li>
 <li>
 Understanding of IT Service Management (ITSM) principles; knowledge of ITIL frameworks or equivalent best practices is considered an advantage.
 </li>
 <li>
 Strong customer-service orientation, analytical mindset, and collaborative approach to resolving technical and operational challenges.
 </li>
 </ul>
 
 
 
 
 
 Preferred Tools:
 
 
 
 
 
 <ul>
 <li>
 Service Management Systems: Experience using ServiceNow, Jira Service Desk, or Zendesk for ticket management, issue tracking, and workflow automation.
 </li>
 <li>
 Analytics &amp; Reporting: Familiarity with Power BI dashboards for visualizing performance metrics, incident trends, and service-level compliance.
 </li>
 <li>
 Technical Tools: Working knowledge of SQL / MySQL, application log analysis, and middleware platforms to support troubleshooting and data validation.
 </li>
 </ul>
 
 
</div>

Smart Solution Support Engineer

DOHA GALVANIZE

# We are looking Sales Engineer# Should have exp in Steel fabrication and Galvanize industry# Minimum 3 years exp in same Field# Qatar Exp mandatory#As a sales and Marketing engineer, you'll combine technical knowledge with sales skills. The balance depends on the level of technical knowledge and understanding you'll need to sell the product you're offering and to respond to clients' queries.  Searching for new clients who could benefit from your products in a designated region  Travelling to visit potential clients  Establishing new, and maintaining existing, relationships with customers  Managing and interpreting customer requirements  Persuading clients that a product or service will best satisfy their needs  Estimating client quotations  Negotiating tender and contract terms  Negotiating and closing sales by agreeing terms and conditions  Offering after-sales support services  Administering client accounts  Analyzing costs and sales  Preparing reports for head office  Meeting regular sales targets  Recording and maintaining client contact data  coordinating sales projects  Supporting marketing by attending trade shows, conferences and other marketing events  Making technical presentations and demonstrating how a product will meet client needs  Providing pre-sales technical assistance and product education  Liaising with other members of the sales team and other technical experts  Solving client problems  Helping in the design of custom-made products  Providing training and producing support material for the sales teamESTIMATION DUTIES AND RESPONSIBILITIES Helping Estimation to finalize the quantities of the inquires  Assist estimation team reading and studying the client specifications  Help the estimation team to get the needed design weights for the projectsQUALIFICATIONS  Engineering graduate.  Relevant experience as a sales engineer.Job Types: Full-time, PermanentPay: QAR5,000.00 - QAR6,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>SALES ENGINEER: 3 years (Required)</li><li>SALES -STEEL FABRICATION: 3 years (Required)</li></ul>

SALES ENGINEER

Saher Management Consultancies LLC

<div>
 
 Saher Management is Hiring for "
 
 Customer Success Engineer"
 
 
 
 
 
 JOB TITLE :
 
 
 Customer Success Engineer
 
 
 
 
 LOCATION:
 
 
 Doha, Qatar
 
 
 
 
 Job Description
 
 
 
 
 
 Customer Success Engineer acts as the single point of contact for the customer for through out the whole engagement from inception to delivery to operations till the contract is concluded.
 
 
 
 
 
 
 
 
 
 Duties &amp; Responsibilities
 
 
 
 Business Development:
 
 
 <ul>
 <li>
 Support Business Lead in providing demos, arranging and carrying out workshops for the showcasing the Platform services and offerings.
 </li>
 <li>
 Support Business Lead in developing and presenting Platform value propositions to smart solutions tailored to meet specific requirements of Sector Owners, showcasing how platform can address their needs.
 </li>
 <li>
 Account Management &ndash; Support Business lead in account management functions
 </li>
 <li>
 Proposal Development &ndash; Develop solutions proposals for platform engagements.
 
 
 </li>
 </ul>
 
 Project Management And Operations Management
 
 
 
 <ul>
 <li>
 Oversee the solutioning, implementation &amp; operations of platform services to Smart Solutions from project management as well as technical aspects.
 </li>
 <li>
 Manage, coordinate with all the stake holders (vendors, regulatory, customer, government etc) to ensure smooth implementation of use cases on platform.
 </li>
 <li>
 Provide periodic updates to management and MCIT about the status of the platform services implementation for use cases.
 </li>
 <li>
 Coordinates with the Platform team for the integration of Use cases with Platform.
 </li>
 <li>
 Prepares MoMs for relevant workshops and meetings.
 </li>
 <li>
 Oversee technical design and implementation of the Platform services to the Use case solution providers by coordinating with technical teams to ensure smooth onboarding experience for the use provider.
 </li>
 <li>
 Leads the implementation and support of services provided by platform to use case solutions.
 </li>
 <li>
 Develop a work schedule for efficient use case Onboarding from each vendors&rsquo; perspective on platform.
 </li>
 <li>
 Undergo the process of analysis in order to fulfil the requirement of the systems involved.
 </li>
 <li>
 Define tools to keep track of the Platform services for the use cases.
 </li>
 <li>
 Ensure constant alignment between the central platform and the use cases developers.
 </li>
 <li>
 Evaluate team's work processes and best practices and implement changes to streamline operations if needed.
 
 
 </li>
 </ul>
 Provides periodic status updates for platform services operations to the use case solution providers.
 
 
 
 Skills &amp; Abilities
 
 
 
 <ul>
 <li>
 Minimum of 02-04 years overall IT industry experience.
 </li>
 <li>
 Minimum of 02 years in a solution or technical architect role using service and hosting solutions such as private/public cloud IaaS, PaaS and SaaS platforms.
 
 
 </li>
 </ul>
 Experience in architecting and designing technical solutions for Microsoft-centric solutions based on industry standards using (Azure) IaaS, PaaS and SaaS capabilities.
 
 
 <ul>
 <li>
 Experience with any claims-based authentication (SAML/OAuth/OIDC), MFA, JIT, and/or RBAC / Ping etc.
 
 
 </li>
 </ul>
 Knowledge of cloud security controls including tenant isolation, encryption at rest, encryption in transit, key management, vulnerability assessments, application firewalls, SIEM, etc.
 
 
 <ul>
 <li>
 Managed the end-to-end lifecycles of a project/product in solution architect capacity
 </li>
 <li>
 Experience with mission critical technology components with DR capabilities.
 </li>
 <li>
 Extensive experience in financial management, solution plan development and product cost estimation.
 </li>
 <li>
 Solid business acumen, management and marketing communication skills.
 </li>
 <li>
 Significant experience in presenting ideas, products, concept papers to varied audiences.
 </li>
 <li>
 Experience coaching and mentoring others.
 </li>
 <li>
 Leadership capability and proven ability to manage difficult stakeholders.
 </li>
 <li>
 </li>
 <li>
 Experience supporting peer teams and their responsibilities; such as infrastructure, operations, engineering, info-security
 
 
 </li>
 </ul>
 #CustomerSuccess #SolutionArchitecture #CloudSolutions #Azure #IaaS #PaaS #SaaS #TechnicalOnboarding #ProjectManagement #OperationsManagement #StakeholderManagement #BusinessDevelopment #WorkflowOptimization #SolutionDelivery #CloudSecurity #IdentityManagement #RBAC #MFA #SAML #OAuth #OIDC #DisasterRecovery #TechnicalIntegration #ProcessImprovement #CrossFunctionalCollaboration #TeamLeadership #Mentoring #ProductLifecycleManagement #StatusReporting #ProposalDevelopment #TrainingAndEnablement
 
 
 Skills: project,azure,iaas,customer,operations
</div>

Explore 1457+ Customer support engineer in Doha this March. Find roles across top companies and apply now to boost your career.

1457 customer support engineer jobs In Doha

Technical Support Engineer - French Must

Customer Success Engineer

SSE - French Mandatory

Customer Success Engineer

Smart Solution Support Engineer

SALES ENGINEER

Customer Success Engineer