sales engineer

sales coordinator

bms t&c engineer

cctv engineer

facility engineer

customer support engineer

JOB HUB GLOBAL

Job description:Our client a leading global technology company is seeking skilled and dedicated Software Service Engineers (Tier 1 &amp; Tier 2) to join their team in Doha, Qatar. This is an exciting opportunity to work with cutting-edge utility software applications and provide outstanding customer support. As a Software Service Engineer, you will play a key role in managing customer inquiries, resolving technical issues, and ensuring seamless application performance. If you&rsquo;re passionate about technology, customer service, and working in a collaborative environment, we invite you to apply for this dynamic and impactful role.Job Title: Software Service Engineer (Tier 1, Tier 2) Location: Doha, QatarJob Summary: We are seeking a skilled and motivated Software Service Engineer to join our team in Doha, Qatar, working at both our office and customer locations. In this role, you will provide exceptional customer support for utility software applications, managing both Tier 1 and Tier 2 technical inquiries. You will communicate complex technical information to both technical and non-technical audiences, work independently and collaboratively within a team, and apply ITIL principles. The ideal candidate will have strong problem-solving skills, experience with ticketing systems, and a service-oriented mindset. Multilingual language skills (e.g., French, Arabic) are a plus.Responsibilities:<ul><li>Validate and manage incoming customer inquiries within response SLAs.</li><li>Investigate and resolve incidents and defects, aiming for first-time resolution.</li><li>Perform first-line remediation activities such as user creation and password resets.</li><li>Drive tickets to resolution within agreed SLAs.</li><li>Create and update problem records and knowledge management articles in English.</li><li>Monitor technical operations and performance, supporting customers proactively.</li><li>Collaborate with higher-tier support teams to resolve tickets within SLAs.</li><li>Escalate and prioritize tickets based on customer requests or potential SLA violations.</li><li>Provide final resolution statements for tickets in English.</li><li>Act as the main point of contact between customers and the internal organization.</li><li>Administer application accounts, users, and security protocols.</li><li>Monitor application performance and optimize where possible.</li><li>Diagnose and resolve application problems or escalate as needed.</li><li>Conduct updates and patching of applications, modules, and interfaces.</li><li>Identify security issues and improve policies and measures.</li><li>Perform application health checks and execute recovery procedures when necessary.</li><li>Ensure application availability and reliability according to customer SLAs.</li><li>Handle incident, problem, configuration, and knowledge management processes.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.</li><li>Expert knowledge of utility software applications.</li><li>Strong communication skills to convey technical information to diverse audiences.</li><li>Ability to work autonomously as well as part of a team.</li><li>Familiarity with ITIL principles and best practices.</li><li>Excellent verbal and written communication skills in English.</li><li>Experience with ticketing systems (e.g., ServiceNow, Maximo, Remedy).</li><li>Multilingual skills, especially French and Arabic, are advantageous.</li><li>Technical skills for solving technical inquiries and issues.</li><li>Service-oriented mindset to deliver exceptional customer experience.</li><li>Proactive in addressing customer requirements and solving problems.</li><li>Ability to manage sensitive and confidential information with discretion.</li><li>High attention to detail, strong problem-solving skills, and a fast learner.</li></ul>Additional Information:<ul><li>Working hours: 10 hours per day, 5 working days per week (Sunday to Friday),</li><li>Location: Doha, Qatar.</li></ul>If you're passionate about customer service and have the required skills and experience, we&rsquo;d love to hear from you! Join our dynamic team of Software Service Engineers and make a real impact. Apply today!Please ensure to answer the pre-screening questions to be considered for this position.THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.About Job Hub GlobalAt Job Hub Global, we believe that people are at the heart of every great organization. As a premier HR consultancy, we are passionate about helping businesses thrive by providing bespoke recruitment, staff outsourcing, workforce solutions, and HR management consultancy services that are tailored to meet your unique needs.With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you&rsquo;re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, Job Hub Global is here to partner with you every step of the way.Together, we&rsquo;ll turn challenges into opportunities and dreams into achievements. Your success is our businessJob Types: Full-time, Temporary, Contract Contract length: 6 monthsApplication Question(s):<ul><li>Are you available to join immediately with a valid QID?</li><li>Do you accept the salary on offer?</li><li>Can you read, write and speak French?</li><li>Do you have experience providing Tier 1 and/or Tier 2 support for technical issues?</li><li>Are you familiar with ITIL principles and practices?</li><li>How many years of working experience do you have in a similar role?</li><li>Do you have experience using ticketing systems like ServiceNow, Maximo, or Remedy?</li></ul>

SSE - French Mandatory

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 
 
 This Position reports to:
 
 
 Project Manager
 
 
 
 
 Your Role And Responsibilities
 
 
 
 In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.
 
 
 The work model for the role is: Onsite
 
 
 This role is contributing to the
 
 PAEN-Qatar
 
 . Main stakeholders are PAEN.
 
 
 You will be mainly accountable for:
 
 
 <ul>
 <li>
 Performing complex field service tasks, identifies technical problems, and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform.
 </li>
 <li>
 Planing and preparing site work for larger project team and manages related subcontractors at site.
 </li>
 <li>
 Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
 </li>
 <li>
 Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
 </li>
 <li>
 Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
 </li>
 <li>
 Coaching technicians and engineers and supervising complex site activities.
 
 
 </li>
 </ul>
 
 
 Our team dynamics
 
 
 
 
 You will join a Dynamic, Talented and High Performing team, where you will be able to thrive.
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Graduate Engineer in instrumentation, Electrical or Equivalent Engineering degree.
 </li>
 <li>
 Must have minimum 8 years of experience of at least 5 years as customer support / project / service engineer of System 800xA based safety systems preferably in Oil &amp; Gas / Power &amp; Water industry.
 </li>
 <li>
 Good hands-on experience in system 800xA based integrated control and safety system (both hardware and software) is a Must-have with AC800MHI library-based application development &ndash; project &amp; commissioning
 </li>
 <li>
 Knowledge of FSMS (functional safety management system) is a Must-have for this role and valid Functional Safety certifications preferred such as TUV FS engineer, ABB certifications etc.
 </li>
 <li>
 Knowledge of Functional safety technical standards IEC61511, IEC61508 and corresponding system engineering practice experience.
 </li>
 <li>
 Hands on Experience in Industrial networking, network switch configuration
 </li>
 <li>
 Hands on experience in Cyber security for 800xA based systems
 </li>
 <li>
 Be an analytical thinker, self-starter, resilient and highly adaptable- in line with ABB&rsquo;s latest advance service &amp; digital portfolio
 </li>
 <li>
 Hands on Experience in industrial communication protocols like Modbus- RTU &amp; TCP, OPC, etc.
 
 
 </li>
 </ul>
 
 What's in it for you?
 
 
 
 We want you to bring your full self to work&mdash;your ideas, your energy, your ambition. You&rsquo;ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
 
 
 Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
 
 
 Run What Runs the World.
 
 
 #ABBCareers
 
 
 #RunwithABB
 
 
 #Runwhatrunstheworld
 
 
 
 
 More About Us
 
 
 ABB&rsquo;s Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and water sectors. Driving integrated solutions that automate, digitalize, and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector. Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries.
 
 
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>

Senior Field Service Engineer - System 800xA Safety

<div>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
This Position reports to:
LBL Service Delivery Manager 
In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility. 
 
The work model for the role is: {onsite/Office Based} 
This role is contributing to the PAEN-Qatar. Main stakeholders are PAEN. 
 
You will be mainly accountable for:<ul><li>
Working with the customer (while on-site) to identify opportunities to improve the customer&rsquo;s operations and eliminate pain points.</li><li>
Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.</li><li>
Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.</li><li>
Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.</li></ul> 
Our team dynamics
 
You will join a Dynamic, Talented and High Performing team, where you will be able to thrive. 
Qualifications<ul><li>
Graduate Engineer in instrumentation, Electrical or Equivalent Engineering degree.</li><li>
Must have minimum 8 years of experience of at least 5 years as customer support / project / service engineer of System 800xA based safety systems preferably in Oil &amp; Gas / Power &amp; Water industry.</li><li>
Good hands-on experience in system 800xA based integrated control and safety system (both hardware and software) is a Must-have with AC800M HI library-based application development &ndash; project &amp; commissioning</li><li>
Knowledge of FSMS (functional safety management system) is a Must-have for this role and valid Functional Safety certifications preferred such as TUV FS engineer, ABB certifications etc.</li><li>
Knowledge of Functional safety technical standards IEC61511, IEC61508 and corresponding system engineering practice experience.</li><li>
Hands on Experience in Industrial networking, network switch configuration</li><li>
Hands on experience in Cyber security for 800xA based systems</li><li>
Be an analytical thinker, self-starter, resilient and highly adaptable- in line with ABB&rsquo;s latest advance service &amp; digital portfolio</li><li>
Hands on Experience in industrial communication protocols like Modbus- RTU &amp; TCP, OPC, etc.</li></ul>
What's in it for you? 
 
We want you to bring your full self to work&mdash;your ideas, your energy, your ambition. You&rsquo;ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. 
 
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. 
 
Run What Runs the World. 
 
#ABBCareers 
 
#RunwithABB 
 
#Runwhatrunstheworld 
 
More About Us 
ABB&rsquo;s Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and water sectors. Driving integrated solutions that automate, digitalize, and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector. Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.</div>

Field Service Engineer - System 800xA (Safety)

Pay: Up to 7,500.00 (QAR) per monthJob Title: Software Service Engineer (Tier 1, Tier 2)Location: Doha, Qatar (Office and Customer Locations)Language Skills: Proficiency in English, French and Arabic is a mustJob description:Our client a leading global technology company is seeking skilled and dedicated Software Service Engineers (Tier 1 &amp; Tier 2) to join their team in Doha, Qatar. This is an exciting opportunity to work with cutting-edge utility software applications and provide outstanding customer support. As a Software Service Engineer, you will play a key role in managing customer inquiries, resolving technical issues, and ensuring seamless application performance. If you&rsquo;re passionate about technology, customer service, and working in a collaborative environment, we invite you to apply for this dynamic and impactful role.Responsibilities:<ul><li>Customer Inquiries: Validate and manage incoming customer inquiries, ensuring adherence to response SLAs.</li><li>Incident Resolution: Investigate and resolve incidents and defects, aiming for first-time resolution.</li><li>Remediation Activities: Perform first-line remediation tasks (e.g., user creation, password reset).</li><li>Ticket Management: Drive tickets to resolution within agreed SLAs and escalate/re-prioritize based on customer requests or potential SLA violations.</li><li>Documentation: Create and update problem records and knowledge management articles in English.</li><li>Monitoring: Support customers in monitoring technical operations and application performance.</li><li>Collaboration: Work with other support tiers to resolve trouble tickets.</li><li>Application Management: Administer application accounts, users, and security; monitor and optimize application performance.</li><li>Security &amp; Updates: Identify and address security issues, and apply patches to applications, modules, and interfaces.</li><li>Health Checks &amp; Recovery: Perform application health checks and recovery procedures as needed.</li><li>Knowledge Base: Maintain and update knowledge management systems, ensuring accurate and helpful content.</li><li>Cross-Functional Coordination: Act as the primary interface between customers and internal teams, collaborating with application management teams when necessary.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Engineering, or related field.</li><li>Experience: Expert knowledge of utility software applications.</li><li>Technical Skills:</li><li>Strong problem-solving abilities.</li><li>Experience with ticketing systems (e.g., ServiceNow, Maximo, Remedy).</li><li>Knowledge of ITIL principles and practices.</li><li>Communication Skills:</li><li>Excellent verbal and written communication in English.</li><li>Multilingual skills (especially French and Arabic) is MUST.</li><li>Ability to convey complex technical information to diverse audiences.</li><li>Work Style:</li><li>Ability to work autonomously and collaboratively within a team.</li><li>Service-oriented mindset with a proactive approach to customer needs.</li><li>Attention to Detail: Strong ability to handle sensitive information and maintain confidentiality.</li><li>Other Skills: Quick learner, adaptable, and exceptional customer service skills.</li></ul>Additional Information:<ul><li>Working Hours: 10 hours per day, 5 days a week, Sunday to Thursday shifts between 6:30 AM - 9:00 PM, with potential rotation for weekend cover.</li><li>Location: Doha, Qatar &ndash; office and customer location.</li></ul>If you are passionate about providing excellent customer service and meet the qualifications above, apply now to join our dynamic team of Software Service Engineers!THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTEDAbout Job Hub GlobalAt Job Hub Global, we believe that people are at the heart of every great organization. As a premier HR consultancy, we are passionate about helping businesses thrive by providing bespoke recruitment, staff outsourcing, workforce solutions, and HR management consultancy services that are tailored to meet your unique needs.With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you&rsquo;re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, Job Hub Global is here to partner with you every step of the way.Together, we&rsquo;ll turn challenges into opportunities and dreams into achievements. Your success is our businessJob Types: Full-time, Permanent, ContractContract length: 12 monthsApplication Question(s):<ul><li>Do you accept the salary on offer?</li><li>Do you have experience providing Tier 1 and/or Tier 2 support for technical issues?</li><li>Are you familiar with ITIL principles and practices?</li><li>How any years of experience do you have in a similar role?</li><li>Do you have experience using ticketing systems like ServiceNow, Maximo or Remedy?</li><li>Do you have proficiency in French ?</li><li>Do you have proficiency is Arabic?</li><li>Do you have proficiency in English?</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 12 monthsPay: QAR7,500.00 per month

Software Service Engineer – French Speaking (Mandatory)

Starlink Qatar

<div>
 
 We are looking for a
 
 Customer Success Engineer
 
 to play a key role in delivering and optimizing platform-based bespoke solutions within a structured joint engagement model.
 
 
 This position ensures that customer requirements are met through tailored solution delivery, proactive issue resolution, and strong collaboration across technical and business teams. The role serves as the primary liaison between platform operations and client stakeholders, driving satisfaction, performance, and continuous improvement.
 
 
 📌 Key Responsibilities
 
 <ul>
 <li>
 Operate under the direction of the Business Lead within the scope of the Platform&rsquo;s Bespoke Solutions and joint engagement framework
 </li>
 <li>
 Act as the primary point of contact for all customer-related issues during service delivery, ensuring timely resolution through coordination with internal technical, operational, and support teams
 </li>
 <li>
 Prepare and manage proposals for bespoke customer engagements aligned with contractual, compliance, and delivery standards
 </li>
 <li>
 Oversee service delivery execution, establishing project controls to ensure initiatives are delivered on time, within scope, and within budget
 </li>
 <li>
 Adhere to quality and governance frameworks
 </li>
 <li>
 Provide regular reporting and updates to senior stakeholders on project progress, risks, and performance metrics
 </li>
 <li>
 Engage proactively with platform teams to ensure seamless communication and cross-functional collaboration
 </li>
 <li>
 Support continuous improvement initiatives by capturing lessons learned, optimizing workflows, and enhancing customer experience
 </li>
 </ul>
 
 🧠 Skills &amp; Abilities
 
 
 
 Communication Excellence
 
 
 <ul>
 <li>
 Excellent verbal and written English communication skills (Arabic is a strong advantage)
 </li>
 <li>
 Ability to present technical and business concepts to both technical and non-technical audiences
 </li>
 </ul>
 
 
 Customer-Centric Mindset
 
 
 <ul>
 <li>
 Ability to understand customer needs, drive solution adoption, and ensure end-to-end satisfaction
 </li>
 </ul>
 
 
 Relationship Management
 
 
 <ul>
 <li>
 Strong interpersonal and stakeholder management skills
 </li>
 <li>
 Experience working across cross-functional and customer-facing teams
 </li>
 </ul>
 
 
 Technical Proficiency
 
 
 <ul>
 <li>
 Solid understanding of cloud platforms and digital solutions
 </li>
 <li>
 Knowledge of security and compliance controls (tenant isolation, encryption, vulnerability assessments, firewalls, SIEM)
 </li>
 <li>
 Familiarity with mission-critical environments and resiliency best practices (disaster recovery, high availability)
 </li>
 </ul>
 
 
 Problem-Solving &amp; Adaptability
 
 
 <ul>
 <li>
 Proactive and resourceful in identifying technical and business challenges
 </li>
 <li>
 Able to work effectively in fast-paced and evolving environments
 </li>
 </ul>
 
 
 Project Coordination
 
 
 <ul>
 <li>
 Skilled in planning, coordinating, and executing multiple concurrent engagements
 </li>
 <li>
 Strong documentation, reporting, and customer success planning abilities
 </li>
 </ul>
 
 
 Collaboration &amp; Enablement
 
 
 <ul>
 <li>
 Experience collaborating with engineering, operations, product, and information security teams
 </li>
 <li>
 Ability to mentor and enable customer teams to maximize solution adoption and value realization
 </li>
 </ul>
 
 
 Analytical &amp; Insight-Driven
 
 
 <ul>
 <li>
 Strong analytical skills to interpret feedback, usage data, and project metrics
 </li>
 <li>
 Ability to convert insights into actionable improvements
 </li>
 </ul>
 
 🎓 Potential Background
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Computer Science, Information Technology, or related field (Master&rsquo;s is an advantage)
 </li>
 <li>
 4&ndash;5 years of experience in customer success, solution delivery, or project coordination within technology-driven environments
 </li>
 <li>
 Experience in pre-sales support, bespoke solution delivery, and stakeholder management
 </li>
 <li>
 Familiarity with structured engagement models, KPI reporting, and governance frameworks
 </li>
 <li>
 Strong technical foundation combined with customer engagement expertise
 </li>
 </ul>
 
 🛠 Preferred Tools
 
 
 
 Project Management:
 
 Jira, Trello, Microsoft Project
 
 
 
 Collaboration:
 
 Microsoft Office Suite, Microsoft Teams
 
 
 
 Documentation:
 
 Confluence, SharePoint, Google Workspace
 
 
 
 CRM:
 
 Salesforce, HubSpot or equivalent
 
 
 
 Data &amp; Reporting:
 
 Advanced Microsoft Excel, Power BI (basic SQL is a plus)
 
 
 🌟 Soft Skills
 
 <ul>
 <li>
 Clear and effective communicator
 </li>
 <li>
 Strong customer focus and problem-solving ability
 </li>
 <li>
 Collaborative team player
 </li>
 <li>
 Excellent time management and adaptability
 </li>
 <li>
 Detail-oriented and proactive in risk identification
 </li>
 </ul>
</div>

Customer Success Engineer

<div>
 
 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a Smart Solution Support Engineer to provide essential technical and operational support for a large-scale digital platform. In this role, you will be the first line of defense, ensuring the seamless adoption, utilization, and performance of smart solutions for our partners and end-users. You will be responsible for troubleshooting complex technical issues, guiding users, and ensuring all activities align with governance and service standards. This position is critical for maintaining platform health, monitoring services, and contributing to the continuous improvement of operational processes. Your expertise will directly enhance system reliability and user satisfaction across our entire digital ecosystem.
 
 
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 
 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 
 
 &rtrif; Proven experience in technical support or IT operations, preferably for large-scale digital platforms or enterprise applications.
 
 
 &rtrif; Hands-on ability to diagnose and resolve multi-layer technical issues across hardware, software, network, and integrated systems.
 
 
 &rtrif; Proficiency with IT Service Management (ITSM) systems such as ServiceNow, Jira Service Desk, or Zendesk.
 
 
 &rtrif; Working knowledge of SQL/MySQL and application log analysis for in-depth troubleshooting and data validation.
 
 
 &rtrif; Experience supporting the onboarding, configuration, deployment, and testing of new solutions and applications.
 
 
 &rtrif; Familiarity with using monitoring tools and dashboards to proactively manage system health and performance.
 
 
 &rtrif; Strong understanding of ITSM principles and best practices; ITIL framework knowledge is a significant advantage.
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Experience working in an environment governed by Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
 
 
 &rtrif; Familiarity with analytics and reporting tools like Power BI for visualizing performance metrics.
 
 
 &rtrif; Demonstrated ability to create technical documentation, knowledge base articles, and Standard Operating Procedures (SOPs).
 
 
 &rtrif; Excellent communication skills for effective collaboration with cross-functional teams and stakeholders.
 
 
 &rtrif; Strong problem-solving, analytical, and time-management skills.
 
 
 
</div>

Smart Solution Support Engineer

Fortinet

<div>The Professional Services Consultant works on Customer site, with the aim of providing timely, quality and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization and operation services.
Professional Services within Fortinet is an integral part of the support and services organization, as a result the Engineer will collaborate with their assigned Customer and effectively with peers to drive customer satisfaction. This role is for an on-site engagement.
The Dedicated Professional Services Engineer works on Customer site, with the aim of providing timely, quality and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization and operation services.
The Engineer instills confidence through their technical ability, focused communication skills and structured approach. This role requires a constant focus on improving technical skills through training or on-job learning opportunities. The Engineer needs to be collaborative and build effective working relationships within the Customer and Fortinet to drive success. 
Responsibilities:
<ul><li>Assists the Customer during the Think and Build phases of a project.
</li><li>Develops and maintains technical project documentation: high/low level design documentation, method of procedure, test plans, configuration templates and scripts.
</li><li>Provisions, customizes and verifies Fortinet configurations based on recommended and approved design.
</li><li>Tests Fortinet solutions and verifies system behavior.
</li><li>Participates to interoperability/integration testing of devices that interact with Fortinet products.
</li><li>Recommends and Implements Fortinet best practices.
</li><li>Resolves and/or escalates technical issues in a timely fashion.
</li><li>Delivers general knowledge transfer to client staff.
</li>Develops and maintains core competency on Fortinet&rsquo;s product line and technologies. 
<li>
</li></ul>Job Requirements:
<ul><li>+ 7 years of experience in LAN/WAN/Network Security Products.
</li><li>Experience with designing and implementing SD-WAN solutions and FortiGate, FortiManager, FortiAnalyzer product families.
</li><li>Experience in complex routing and WAN environments where BGP, OSFP is a requirement.
</li><li>Work experience in maintaining, deploying or designing MPLS networks in particular L3 VPN.
</li><li>Experience in implementing cybersecurity solutions in OT (Operational Technology) environments such as industrial equipments, SCADA systems, HVAC systems, Programmable Logic Controllers (PLCs) or Distributed Control Systems (DCS).
</li><li>Excellent communication and technical documentation skills.
</li><li>Proven ability to work independently as well as in a team in a collaborative environment. Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
</li>Positive customer service attitude with excellent soft skills. 
<li>
</li></ul>Education:
<ul><li>Master's Degree in technical or management discipline and/or equivalent extensive workrelated experience.</li></ul></div>

Professional Services Consultant - Qatar

Explore 1604+ Customer support engineer in Doha this February. Find roles across top companies and apply now to boost your career.