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customer support engineer remote

Upbound - Job Posting

<div><div>Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We're the creators and primary maintainers of Crossplane, and we're building the Intelligent Control Plane&mdash;a new platform layer that makes infrastructure programmable, autonomous, and composable.

Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale&mdash;so platforms are ready for both humans and AI agents. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence.

Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We're a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, and we've raised $69M to date. Learn more at upbound.io.</div><div>
<div>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>As a Senior Customer Support Engineer at Upbound, you won't just resolve tickets, you'll own the customer experience from first touch to full resolution, setting the standard for what world-class technical support looks like in the cloud-native ecosystem. You'll be a trusted technical advisor to our customers, working alongside Product, Engineering, and Customer Success to make every interaction exceptional. This role reports into the Customer Experience team at Upbound a signal of how seriously we take support as a strategic function, not an afterthought. This is a high-impact role for someone who gets genuine satisfaction from solving hard problems, has a natural drive to help, and believes that great support is a craft not a function.</div>
<div></div>
<div>In this role, you will:</div>
<ul><li>Serve as a primary technical resource for customer inquiries related to Upbound's products Spaces, Cloud, Official Extensions, Marketplace, Registry &amp; More delivering a &quot;wow&quot; experience with every single touch</li>
<li>Apply a structured, methodical troubleshooting approach to diagnose and resolve complex customer issues, moving efficiently from hypothesis to root cause</li>
<li>Triage, own, and drive tickets to resolution with urgency and clear communication proactively keeping customers informed every step of the way</li>
<li>Identify, document, and escalate bugs and product issues to Engineering with thorough reproduction steps, collaborating closely to ensure fast resolution</li>
<li>Partner with the Solutions team on complex, strategic customer requests, ensuring seamless handoffs and continuity of experience</li>
<li>Capture and contribute knowledge back to the team building and maintaining a high-quality internal knowledge base using KCS (Knowledge-Centered Service) methodology</li>
<li>Gather and synthesize customer feedback to surface trends, advocate for product improvements, and drive process enhancements across the team</li>
<li>Build or contribute to agentic tooling, automation, and internal workflows that meaningfully elevate the support experience and scale your own impact</li>
</ul><div>You're a good fit if you have:</div>
<ul><li>4+ years of experience in a technical support or customer-facing engineering role, ideally in a SaaS or enterprise infrastructure environment</li>
<li>A natural &quot;helper gene&quot; you're energized by solving problems for others and take personal ownership of customer outcomes</li>
<li>Strong, systematic troubleshooting methodology you approach complex issues with a clear framework, not just instinct</li>
<li>Solid experience with Kubernetes, cloud-native technologies, and infrastructure-as-code</li>
<li>Excellent written and verbal communication skills you can explain deeply technical concepts to any audience without losing precision</li>
<li>A customer-first mindset with a relentless drive to deliver experiences that genuinely delight</li>
<li>Solid experience with Kubernetes and cloud-native technologies &mdash; including Helm, OCI artifact distribution, RBAC, admission webhooks, and policy frameworks (OPA/Gatekeeper, Kyverno)</li>
<li>Able to drive root cause analysis independently using observability tooling &mdash; Prometheus, Grafana, Loki, or equivalent &mdash; without needing Engineering to interpret metrics or traces for you</li>
<li>Experience with vulnerability management in containerised environments &mdash; triaging CVE severity, assessing blast radius, and communicating risk and remediation timelines to enterprise security teams</li></ul> 
</div>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>It's a plus if you have:
<ul>
<li>Hands-on experience with Upbound and/or Crossplane</li>
<li>Familiarity with KCS (Knowledge-Centered Service) practices and methodology</li>
<li>Experience building agentic tooling, support automations, or AI-assisted workflows to improve customer outcomes</li>
<li>Proficiency with Unix-like shells and command-line interfaces</li>
<li>Scripting skills in Python, Bash, or similar</li>
<li>Startup experience you know how to operate with ambiguity and move fast</li>
<li>Hands-on experience with GitOps tooling (ArgoCD or Flux) and familiarity with reconciliation failure modes &mdash; drift, conflicts, dependency ordering</li>
<li>Background in platform engineering or internal developer platforms (IDPs) &mdash; you understand what platform teams are trying to build and why it breaks</li>
<li>Working proficiency in Go &mdash; enough to read Crossplane/provider source and identify relevant fixes</li>
</ul>
#LI-REMOTE
</div>
</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><h3 class="jobSectionHeader">Why Upbound?</h3>

At Upbound, you'll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled&mdash;this is your seat at the table.

About Upbound

Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit www.upbound.io.</div></div>

Customer Support Engineer (REMOTE)

Nutanix

<div>Hungry, Humble, Honest, with Heart. 
The Opportunity
Are you a customer-focused technical expert with a passion for solving complex problems and a desire to help businesses transform through innovative cloud solutions? If so, joining our Systems Engineering team at Nutanix offers you the opportunity to partner with sales to deliver cutting-edge technology to customers while becoming a trusted advisor and expert in your field. 
About the Team
The role will be part of the Systems Engineering &amp; Solution Sales team at Nutanix, located in Atlanta, GA. This team is composed of over 800 customer-focused technical sales professionals dedicated to identifying and matching technology opportunities with customer business challenges and objectives. The culture is collaborative and innovative, fostering a spirit of teamwork while prioritizing customer success. The mission of the team is to transform how companies operate by leveraging Nutanix solutions, ensuring that customers can achieve their business goals effectively and efficiently.
You will report to the Senior Director, Systems Engineering, who leads with a collaborative and empowering leadership style, encouraging team members to take ownership of their projects while providing the support needed to succeed. The work setup for this position is primarily remote, allowing you the flexibility to work from home, with some in-office collaboration as necessary. While this role primarily allows for remote work, you may be expected to come into the office for important team meetings or training sessions as needed.
The position requires up to 30% travel, enabling you to engage with customers and prospects directly. This travel may involve attending meetings, conducting product demonstrations, and participating in industry events, providing opportunities for you to strengthen relationships and establish Nutanix's presence in the marketplace. 
Your Role<ul>
<li>Provide technical expertise and support to the sales team, demonstrating Nutanix solutions to clients.</li>
<li>Collaborate with sales counterparts to develop comprehensive account plans and customer engagement strategies.</li>
<li>Manage complex customer accounts and participate in larger sales transactions, ensuring effective communication and resolution of customer concerns.</li>
<li>Act as a trusted advisor to clients, building long-term relationships and understanding their business challenges.</li>
<li>Conduct product demonstrations and guide prospects through technical evaluations (POCs) to facilitate the sales process.</li>
<li>Gather and communicate customer feedback to improve Nutanix products and services.</li>
<li>Mentor new hires and peer colleagues, providing support and guidance in technical areas.</li>
<li>Achieve performance goals related to sales targets and customer engagement within the first year.</li></ul> 
What You Will Bring<ul>
<li>5+ years of customer-facing technical experience; 3+ years as a Presales Engineer.</li>
<li>Bachelor&rsquo;s Degree in Information Technology or equivalent experience.</li>
<li>Hands-on technical aptitude with adaptability to market demands.</li>
<li>Strong analytical skills for solving complex problems and proposing solutions.</li>
<li>Excellent written and verbal communication and presentation skills in English.</li>
<li>Project management skills with the ability to handle multiple priorities.</li>
<li>Presales experience in data center and cloud technologies, particularly Nutanix products.</li>
<li>Subject matter expertise in relevant technology disciplines to gain credibility.</li></ul> 
Work Arrangement
Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs. 
The pay range for this position at commencement of employment is expected to be between USD $ 196,000 and USD $ 294,000 per year.
However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an &ldquo;at-will position&rdquo; and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.</div>

Sr. Systems Sales Engineer

Secmation

<div>Senior RF Design Engineer - Communications
****SIGNING BONUS****
Position Location: Huntsville, AL
Position Type: Full-Time | Hybrid
Pay Range: $140k - $185k annually
Relocation assistance
_____________________________________________________________________________________________________________________
Secmation is hiring a Senior RF Design Engineer to support the development of advanced military communications systems. This role is ideal for an experienced, hands-on engineer with strong expertise in RF and communications design, including software-defined radios (SDR), signal processing, and system-level integration.
The ideal candidate will contribute to the design, development, and validation of RF-based communication systems for mission-critical applications. This individual will work closely with cross-functional teams and senior technical leaders to deliver innovative and reliable solutions supporting national security.
What You'll Do<ul><li>
Contribute to the design and development of RF communication systems for defense and secure applications.</li><li>
Develop, analyze, and validate models for communications and RF-based systems.</li><li>
Design and implement signal processing algorithms.</li><li>
Support software-defined radio (SDR) development using frameworks such as GNU Radio, REDHAWK, or similar.</li><li>
Participate in system integration, testing, and validation activities, including hardware-in-the-loop (HWIL) testing.</li><li>
Collaborate with multidisciplinary teams including software, hardware, and cybersecurity engineers.</li><li>
Document technical work and present findings to internal stakeholders and program teams.</li></ul>
Required Qualifications:<ul><li>
Must have an active DoD Security Clearance</li><li>
Bachelor's degree in Electrical Engineering or related discipline.</li><li>
8+ years of experience in RF systems, communications engineering, or related fields.</li><li>
Experience in the design, implementation, and analysis of communication systems.</li><li>
Proficiency with SDR frameworks such as GNU Radio, REDHAWK, or similar.</li><li>
Experience with C/C++ for embedded or systems-level applications.</li><li>
Experience with modeling, simulation, and system validation techniques.</li><li>
Ability to work both independently and collaboratively in a fast-paced environment.</li></ul>
Preferred Qualifications<ul><li>
Experience with SATCOM, tactical communications, or radar systems.</li><li>
Familiarity with adaptive tuning, optimization, and error correction techniques.</li><li>
Experience supporting system integration and field testing.</li><li>
Exposure to defense or government programs.</li></ul>
Work Environment<ul><li>
Hybrid role with on-site work required in Huntsville, AL.
</li><li>Core work hours are Monday to Friday, with flexible 9/80 work schedules.</li><li>
Collaborative, fast paced and technically innovative environment with remote team integration.</li></ul>
CompensationBenefits<ul><li>
Competitive salary (based on experience and market conditions)</li><li>
One-time signing bonus</li><li>
Company equity</li><li>
Relocation assistance</li><li>
9/80 work schedule (every other Friday off)</li><li>
Paid time offflexible work schedules</li><li>
Comprehensive health, dental, and vision insurance</li><li>
Life and disability insurance (shortlong-term)</li><li>
401(k) retirement benefits with Company Contribution</li></ul>
About Secmation
Secmation is not a traditional IT company - we specialize in AI-driven software solutions, embedded cybersecurity, and secure RF systems for the defense industry. Our mission is to deliver next-generation secure technologies for electronic warfare, autonomous systems, and critical defense applications.
Visit www.secmation.com to learn more about our work and impact.
Equal Opportunity Employer
Secmation is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team. All qualified applicants will be considered for employment without regard to age, race, gender, orientation, identity, religion, or veteran status.
U.S. Citizenship is required for this position due to government clearance requirements.
The salary range for this position represents a general guideline; however, Secmation considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills, work location, current market conditions, and other bona fide data.</div>

Sr. RF Design Engineer-Communications

Careers In Travel | Destination Planners

<div>
 
 Location:
 
 Remote (United States)
 
 
 
 Company:
 
 Destination Knot
 
 
 
 About Destination Knot
 
 
 
 Destination Knot is a client-focused coordination and services company that supports individuals and families with planning, scheduling, and reservation-related needs. We prioritize organization, responsiveness, and a high standard of client experience across every interaction.
 
 
 
 Position Overview
 
 
 
 The Remote Client &amp; Booking Coordinator provides day-to-day support to clients by assisting with scheduling, reservations, documentation, and general service coordination. This role is ideal for individuals who are detail-oriented, customer-focused, and comfortable working in a remote, structured environment.
 
 
 This is a support-based role centered on communication, organization, and follow-through.
 
 
 
 Key Responsibilities
 
 
 
 Assist clients with booking requests, scheduling, and reservation coordination
 
 
 Communicate with clients via email, phone, and messaging platforms to provide updates and support
 
 
 Accurately enter, update, and maintain client information and booking details
 
 
 Coordinate timelines, confirmations, and service documentation
 
 
 Provide general client support and respond to inquiries in a timely, professional manner
 
 
 Follow established processes and internal guidelines to ensure accuracy and consistency
 
 
 Collaborate with internal teams to support client needs and workflow efficiency
 
 
 
 Qualifications &amp; Skills
 
 
 
 Strong communication and customer service skills
 
 
 Highly organized with attention to detail
 
 
 Comfortable working independently in a remote environment
 
 
 Basic computer proficiency and ability to learn new systems
 
 
 Ability to manage multiple tasks while meeting deadlines
 
 
 Professional demeanor and reliability
 
 
 Previous experience in customer service, scheduling, hospitality, or administrative support is helpful but not required.
 
 
 
 Work Environment &amp; Schedule
 
 
 
 Fully remote position
 
 
 Flexible scheduling options may be available
 
 
 Training and ongoing support provided
 
 
 
 Why Join Destination Knot
 
 
 
 Remote work flexibility
 
 
 Supportive, structured team environment
 
 
 Clear expectations and processes
 
 
 Opportunity to build valuable coordination and client service skills
 
 
 
 How To Apply
 
 
 
 Qualified candidates are encouraged to submit an application for review. Selected applicants will be contacted for next steps.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Client & Booking Coordinator

Hawk-Eye Innovations

<div>Location: Remote, US-based
Contract: Full-Time, Permanent
Salary: $116,000-$154,000
Start Date: Asap<h2 class="jobSectionHeader">
About Us:</h2>
KinaTrax&rsquo;s mission is to provide professional and collegiate teams with game-changing insights about their most valuable asset: their athletes. We deliver research-grade markerless motion capture technology that allows teams to collect in-game biomechanical performance data on their athletes. KinaTrax camera systems are currently deployed in over 50 stadiums &amp; labs across MLB, MiLB, &amp; NCAA organizations &ndash; and expanding rapidly. Our comprehensive data capture &amp; analysis tools are operationalized for daily use by players, GM&rsquo;s, coaches, trainers, medical staff, and beyond. As the market leader in Major League Baseball, KinaTrax has established itself as a foundational part of the teams&rsquo; day-to-day strategy and decision-making machine. But we aren&rsquo;t finished. We are constantly innovating and looking to recruit talented teammates to help us continue to revolutionize this space. Your contributions will focus on bringing the next generation of athlete performance data, across a variety of sports, to teams worldwide.<h2 class="jobSectionHeader">
Job Summary:
</h2>As a Backend Software Engineer at KinaTrax, you will design and build the core systems that power our data platform, from ingestion and processing of large-scale biomechanical datasets to delivering performant APIs and real-time data experiences.
This role is focused on backend architecture and distributed systems, with opportunities to contribute across the stack where needed. You will work closely with product, data science, and infrastructure teams to ensure reliable, scalable, and high-performance systems.<h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Design and implement scalable backend services for ingesting, processing, and serving large-scale biomechanical and motion capture data</li><li>
Architect and optimize database systems for high-volume, time-series and relational datasets</li><li>
Build and maintain performant, secure, and well-documented RESTful APIs for internal and client-facing applications</li><li>
Optimize data pipelines for throughput, latency, and cost efficiency across cloud environments</li><li>
Improve system reliability, observability, and fault tolerance across distributed systems</li><li>
Develop and refine data storage, indexing, and retention strategies for large datasets</li><li>
Collaborate with frontend and product teams to support data visualization and reporting tools</li><li>
Contribute to infrastructure decisions including cloud architecture, scaling strategies, and deployment pipelines</li><li>
Integrate and support hardware/software interfaces tied to motion capture systems and edge data collection</li><li>
Identify and implement improvements that increase internal efficiency and data delivery performance</li></ul><h2 class="jobSectionHeader"> 
Qualifications/Experience:</h2>
Core Requirements<ul><li>
Strong experience building backend systems in Ruby (Rails), Node.js, or similar</li><li>
Deep understanding of database design and optimization (MySQL, PostgreSQL, or similar)</li><li>
Experience designing and maintaining RESTful APIs at scale</li><li>
Experience working with cloud platforms (AWS preferred; Azure/Cloudflare a plus)</li><li>
Solid understanding of distributed systems, performance tuning, and scalability</li><li>
Experience with caching, queues, and background processing (e.g., Redis, Sidekiq, etc.)</li><li>
Proficiency with Git and modern development workflows</li><li>
Strong problem-solving skills and ability to work in a collaborative environment</li></ul>
Nice to Have<ul><li>
Experience with large-scale data pipelines or streaming systems</li><li>
Familiarity with time-series or high-frequency data systems</li><li>
Experience with real-time systems or WebSocket architectures</li><li>
Exposure to motion capture, biomechanics, or sports analytics</li><li>
Experience contributing to full-stack applications (React, etc.)</li></ul><h2 class="jobSectionHeader">
Why This Role is Unique</h2><ul><li>
Work on cutting-edge sports technology used at the highest levels of competition</li><li>
Solve real-world distributed systems problems involving massive, high-frequency datasets</li><li>
Direct impact on how professional teams make decisions about performance and health</li><li>
Opportunity to help define the architecture of a rapidly growing data platform</li></ul><h2 class="jobSectionHeader">
Additional Information</h2><ul><li>
Fully remote position</li><li>
Occasional travel to company locations or client sites may be required</li><li>
Extended periods of computer usage</li></ul></div>

Backend Software Engineer (Data & Platform) - KinaTrax

Diasorin

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.
 
Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.
 
As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.
 
When you join Diasorin, you are not just filling a role. You are helping build what comes next.
 Why Join Diasorin
 
Build What Matters
 Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
 Innovate with Agility at a Global Scale
 Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
 Grow in a People-Centered Culture
 Thrive in a culture that values accountability, inclusion, and continuous development.
 
Job Scope
 
The Senior Field Service Engineer will provide service / support to customers, FSE’s and other DiaSorin personnel with regards to installation, repair, preventive maintenance, retrofit installation, troubleshooting. This position will partner with or support other engineers in escalated situations. This position will serve as a back-up for their manager or supervisor in their absence or at their request. Teach others how to achieve high customer satisfaction levels. Lead by example on and off site.
 
Key Duties and Responsibilities
 
Service and Support to Internal and External Customers – Provide Service and Support to Internal and External Customers with regards to instrument installation, maintenance, troubleshooting and repair.
 
Receive information from technical service and logistics teams concerning customer instrumentation
 
Maintain customer, applications, and sales communication
 
Perform Instrument Installations
 
Perform Instrument Preventative Maintenance
 
Perform Instrument Retrofit Installation
 
Resolve Instrument Problems by Troubleshooting the Specific Problem (Hardware or Software) and Repairing
 
Assist Product Support with Assay Troubleshooting
 
Provide Advanced Escalation Support
 
Complete Service Reports according to process and file appropriately
 
Manage and Maintain Adequate Stock
 
Perform and document installation and operational qualification of all new instruments for the Instrumentation group
 
Read and Understand the TB/TN and GOP procedures required for GMP compliance of new instruments
 
Perform other assignments as required for effective support of field systems and activities at customer sites(s)
 
Proactively plan activity and manage service coverage to maximize personnel and team productivity
 
Maintain Good Work Habits
 
Follow DiaSorin established compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA
 
Understand and apply the appropriate procedures pertaining to the work being performedTimecards completed daily
 
Service Reports completed daily
 
Expense reports completed daily
 
Service Software Synch Twice Daily
 
Expense Reports Completed WeeklyTimely and Accurate Return of Used Spare Parts
 
On-Time Completion of all Smart Training and Technical Requirements
 
Prompt Response to all forms of communication from headquarters, customers, and co-workers
 
Manage and Maintain Assigned Company Assets (i.e. parts inventory, tools, communication and computing devices, vehicles)
 
Safety – Perform work in a safe manner consistent with DiaSorin’s health, safety, and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large
 
Follow DiaSorin’s established procedures for the safe handling and disposal of hazardous, radioactive, laser sources and infectious materialParticipate in DiaSorin’s safety training programs and demonstrated competency in the use of Material Safety Data Sheets, chemical labeling, corporate emergency response procedures, and DiaSorin’s health, safety, and environmental policies.
 
Be aware of and understand the hazards specific to your work area and follow appropriate safety precautions necessary to control them.
 
Training – Participate in training processes that are designed to develop highly skilled workforce capable of delivering results consistent with corporate goals and objectives.
 
Participate in formal and informal training required to increase skills to meet work expectations
 
Mentor all levels of FSE’s as needed
 
Successfully pass annual corporate assessments
 
Participate in the development and delivery of training programs
 
Evaluate the Effectiveness of training process and programs
 
Coordinate the delivery of technical information to the team when released and act as a liaison with the LEAD FSE’s to obtain additional clarity as needed.
 
Proven ability to consistently meet all competency requirements of the Field Service Engineer III position
 
Stand in for supervisor or manager in their absence
 
Contribute to Service Process Improvement
 
Ability to mentor FSE’s and other technical personnel via phone, email and at customer sites on using the proper maintenance, repair and troubleshooting processes to meet customer expectations and manufacturer’s specifications
 
Excellent interpersonal / communication skills and the ability to handle multiple activities in a professional manner.
 
Ability to coordinate activities, prepare materials and utilize the right person to conduct training sessions that pertain to the proper maintenance and repair of DiaSorin instrumentation.
 
Ability to present technical information in formal settings, including demonstrations at Conferences, Exhibits, and Customer Sites.Complete Projects as directed.
 
Coordinate Service Call Escalation Process to Avoid Instrument Replacements.
 
Knowledge and Skill in installing, servicing, troubleshooting, repairing, calibration, and maintaining medical diagnostic or clinical laboratory instrumentation
 
Knowledge and Understanding of electronics, medical terminology, Chemistry, and Physics
 
Knowledge and Understanding of basic immunology and immunoassay technology.
 
Ability to do preventative maintenance and troubleshooting with reference to manufacturer’s manual.
 
Ability to demonstrate and explain correct operation of equipment.
 
Working knowledge of good manufacturing practices (cGMPs)
 
Education, Experience, and Qualifications
 
Laboratory Technician, AA Electronics, Engineering Technician or Equivalent.
 
Minimum 7 Years as a Field Service Technician, or equivalent combination of education, training and experience.
 
Minimum 5 years of proven experience as a DiaSorin engineer or related experience.
 
Must have a Valid Driver’s License in good standing.
 
Must be able to meet all working conditions.
 
Must have the ability to manage travel, expenses, and reimbursements.
 
Working Conditions
 
Physical Demands, Travel, etc.
 
Travel: 40-60%
 
What we offer
 
Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people.
 Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.
 
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
 
This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.
 
Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact hr@diasorin.com .
 
​Recruitment Fraud Notice
 
Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact hr@diasorin.com for verification.
 
Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.

Sr Field Service Engineer - Atlanta

Itential

<div>Description:

Job Summary:
Itential is seeking a Product Support Engineer to join our Customer Success organization as part of the Product Support Engineering team. In this role, you will work directly with customers to troubleshoot production-impacting problems, perform deep technical analysis, and drive issues from initial triage through resolution. You&rsquo;ll serve as both a technical expert and a customer advocate, partnering closely with Product, Engineering, and Customer Success teams to improve product quality and ensure a high standard of customer experience.
Supervisory Responsibilities:<ul><li>
None.</li></ul>
Duties/Responsibilities:<ul><li>
Develop deep technical expertise in the Itential Automation Platform and supporting technologies.</li><li>
Own customer issues end-to-end, from triage through resolution, ensuring accountability and timely follow-through.</li><li>
Perform advanced troubleshooting and root cause analysis across APIs, services, and distributed environments.</li><li>
Reproduce customer issues by installing and configuring platform components (Node.js, MongoDB, RabbitMQ, Redis).</li><li>
Build and maintain test environments using virtual machines, Docker, and Kubernetes.</li><li>
Act as an escalation point for high-impact or production-critical issues, coordinating across internal teams.</li><li>
Partner with Engineering to document defects, provide reproducible scenarios, and track issues through resolution.</li><li>
Communicate clearly and effectively with customers via Jira Service Management, email, and meetings.</li><li>
Meet defined SLAs while maintaining a high standard of quality in issue handling and updates.</li><li>
Contribute to documentation, identify issue trends, and drive improvements in product quality and support processes.</li><li>
Participate in a rotating on-call schedule to support 24/7 customer needs, including weekends and holidays (on-call means being available, not actively working).</li></ul>
Requirements:

Required Skills/Abilities:<ul><li>
5+ years of experience in enterprise software technical support, application support, or DevOps-oriented roles, or equivalent hands-on experience troubleshooting complex systems</li><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.</li><li>
Strong scripting skills (Python, Bash) for automation and troubleshooting.</li><li>
Familiarity with backend and web technologies, including Node.js and API-driven architectures.</li><li>
Experience with databases such as MongoDB and relational databases (SQL).</li><li>
Hands-on experience with Linux/Unix systems and strong command-line proficiency.</li><li>
Experience working with containerization and orchestration technologies such as Docker and Kubernetes.</li><li>
Experience supporting and debugging REST APIs and integrations using tools such as Postman and curl.</li><li>
Working knowledge of networking and security concepts (e.g., proxies, firewalls, VPNs, SSL/IPSec, SSO).</li><li>
Strong troubleshooting skills, including the ability to analyze logs and diagnose issues across distributed systems.</li><li>
Excellent written and verbal communication skills, with the ability to translate technical findings into clear customer-facing updates.</li><li>
Self-starter mindset with the ability to manage multiple priorities in a fast-paced environment.</li><li>
Comfortable working collaboratively across technical and non-technical teams.</li><li>
Familiarity with Agile development methodologies and working closely with Engineering teams.</li></ul>
What Success Looks Like in This Role:<ul><li>
Consistently drives complex issues to resolution with minimal oversight.</li><li>
Effectively balances technical investigation with clear, proactive customer communication.</li><li>
Builds strong cross-functional relationships with Engineering, Product, and Customer Success teams.</li><li>
Contributes to reducing recurring issues through knowledge sharing and feedback into the product.</li><li>
Demonstrates strong ownership during escalations and critical incidents.</li></ul></div>

Product Support Engineer

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