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Motorola Solutions

<div><h2 class="jobSectionHeader">Company Overview</h2>
At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that&rsquo;s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. 
<h2 class="jobSectionHeader"> 
Department Overview</h2>
Managed Services and Support UN Middle East and Africa<h2 class="jobSectionHeader"> 

Job Description</h2>
The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), through to Two-way Radio products.
This position is for someone typically transitioning from a technical or business role to a Customer facing operations role, whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts, within the countries and accounts assigned. The CSM is also responsible for driving services growth, by promoting support services, either as part of a new solution sale or as a standalone service.
This position requires a high degree of customer engagement, sales support skills coupled with program planning, and technical knowledge of the various systems and subsystems that form the portfolio. Ideally, experience in working within the delivery or support of complex software solutions will be a benefit
Scope of Responsibilities / Expectations
Operations<ul><li>
The Customer advocate, providing Customers with a single point of contact, to ensure service delivery and Service Level Agreements (SLA) compliance, including ensuring the correct level of quality escalations and timely resolutions are carried out</li><li>
Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors</li><li>
Manages sub-contractors deliverables and adherence against Customer contractual commitments</li><li>
Executes the support service business plan, manage and report orders, revenue and costs, including identifying and implementing areas for improvement to ensure improved service margin, quality and best practice delivery</li><li>
Ensure a smooth transition from project implementation to warranty support and service delivery</li><li>
Manage the service contract renewal process for all assigned service agreements</li></ul>
Business Development<ul><li>
Engage with the Customer to identify upsell opportunities within existing accounts, including software support solutions that are adapted to the Customers operational needs, capabilities and in turn mitigate the Customers operational risks</li><li>
Support the account managers when engaging with the Customers including; Customer meetings, financial and commercial negotiations, road shows, etc.</li><li>
Support the Pre-sales team with tender/proposal costs, risks &amp; pricing, including supporting the Procurement team in sub-contractor scope, SLA&rsquo;s, commercial negotiations and contract set-up</li></ul><h2 class="jobSectionHeader"> 

Basic Requirements</h2>
Personal skills, work and management style<ul><li>
Excellent communication skills in English (verbal, written and presentation). Also local languages will be appreciated (Arabic or French)</li><li>
Experience either within a Level 2 Technical Support Operations, Project Management, or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external), including the ability to articulate ideas clearly and concisely</li><li>
Ability to plan, prioritise and meet strict deadlines, with a business, commercial and financial acumen including strong analytical skills</li><li>
Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution</li><li>
Self-motivated and the ability to effectively prioritise and multi-task, demonstrate flexibility and ownership within a fast-changing and ambiguous environment</li></ul> 
Security Clearance
All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.
Travel
Travel will be no less than 50% of the time in the assigned region.
Educational Background
Successful candidates are likely to hold either a Bachelor&rsquo;s degree from an accredited institution within a business or technical field, OR a higher technical qualification plus a minimum of 5 years military experience, OR a minimum of ten years&rsquo; experience working in an external customer interfacing role specifically in the Telecommunications, Software Enterprise or IT Industry.<h2 class="jobSectionHeader"> 
Travel Requirements</h2>
Over 50%<h2 class="jobSectionHeader"> 

Relocation Provided</h2>
None<h2 class="jobSectionHeader"> 

Position Type</h2>
Experienced<h2 class="jobSectionHeader">
Referral Payment Plan</h2>
No<h2 class="jobSectionHeader">
Company</h2>
Motorola Solutions Arabia, Inc., Saudi Branch
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</div>

Customer Support Manager

Qiddiya Investment Company

<div>Qiddiya Investment Company is at the forefront of developing transformative recreational and entertainment experiences in Saudi Arabia. We are currently seeking a dedicated Manager - Help Desk to lead our customer support operations. In this role, you will be responsible for ensuring exceptional service delivery and responsiveness to our internal stakeholders' IT-related issues.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Oversee the daily operations of the Help Desk, managing support requests, and ensuring timely resolution of issues.</li>
<li>Develop, implement, and maintain Help Desk policies and procedures to enhance operational efficiency.</li>
<li>Train, mentor, and lead a team of support technicians to foster a customer-centric approach and improve their technical skills.</li>
<li>Monitor Help Desk performance metrics, such as response times and customer satisfaction, and implement improvements as necessary.</li>
<li>Act as a point of escalation for complex technical issues, providing solutions and facilitating communication with relevant IT departments.</li>
<li>Coordinate with other IT teams to ensure integrated support and effective resolution of service interruptions.</li>
<li>Manage vendor relationships related to Help Desk tools and technologies, ensuring they meet operational needs.</li>
<li>Compile and present regular reports to management on Help Desk performance and areas for improvement.</li>
<li>Stay updated on emerging IT trends and methodologies to continuously enhance Help Desk operations.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>5+ years of experience in IT support, with at least 3 years in a management or supervisory role.</li>
<li>Strong understanding of IT service management principles and best practices.</li>
<li>Proficient in Help Desk software and ticketing systems.</li>
<li>Excellent leadership and team-building skills with the ability to motivate and develop staff.</li>
<li>Exceptional communication and interpersonal skills for effective stakeholder engagement.</li>
<li>Strong analytical and problem-solving abilities with a service-oriented mindset.</li>
<li>Ability to work effectively under pressure and manage multiple priorities.</li>
</ul>Benefits
Comprehensive benefits package</div>

Manager - Help Desk

Imou

<div>
 
 We are currently searching for a
 
 Technical Support Manager
 
 to support our business development in Saudi Arabia
 
 .
 
 This is for our Smart Home brand IMOU (Pronounced: I-Moe).
 
 
 
 
 
 
 1, Who Are We?
 
 
 
 IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security &amp; Smart Home.
 
 
 Set up as a subsidiary of Dahua Group which is the second largest surveillance &amp; security manufacturer in the world, IMOU has been established to make smart home security &amp; technology much easier to operate/use. IMOU&rsquo;s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage &amp; Cloud.
 
 
 Our mission is to make Smart Home more affordable, effortless to use &amp; easily accessible to our customers.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 1.Offline and online training work
 
 <ul>
 <li>
 Trainees: sales team, distributors, resellers, installers, and promoters.
 </li>
 <li>
 Typical training scenarios: new product launches, new customer development, quarterly regular training
 </li>
 </ul>
 
 2.Online technical question answering
 
 <ul>
 <li>
 Service objects: distributors, resellers and installers
 </li>
 <li>
 Deal with typical problems: installation problems, links, video playback, etc.
 </li>
 <li>
 Processing method: Facebook, phone, chat software.
 </li>
 </ul>
 
 3.Offline technical support
 
 <ul>
 <li>
 Service object: distributors, resellers and installers
 </li>
 <li>
 Typical scenario: Resolve technical problems on site and resolve product quality issues
 </li>
 </ul>
 
 4.Translation
 
 <ul>
 <li>
 Sorting out localized user guidance materials
 </li>
 <li>
 General issues, quick installation manuals in local language, and operation video shooting
 </li>
 </ul>
 
 5.Product promotion
 
 <ul>
 <li>
 Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,
 </li>
 <li>
 Main role: product presentation, technical solutions, sample booth setting
 </li>
 </ul>
 
 6.App operation and promotion:
 
 <ul>
 <li>
 Partner App: update the product material, promote the App to resellers and installers
 </li>
 </ul>
 
 
 Job Requirement
 
 
 <ul>
 <li>
 3-year experience in the technical support position .
 </li>
 <li>
 Have deep knowledge in IT/CCTV/Technology products.
 </li>
 <li>
 Familiar with CCTV ,smart home ,wifi Camera industry.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor degree of technical or related field;
 </li>
 <li>
 Good English and Arabic reading, writing and speaking;
 </li>
 <li>
 Good interpersonal, written oral communication and presentation skills;
 </li>
 <li>
 Customer-oriented;
 </li>
 <li>
 Accustomed to frequent business trips.
 </li>
 </ul>
 
 
</div>

Technical Support Manager

ACOUSTIEG

<div>
 Welcome to where every role drives real change. At ACOUSTIEG, we don't just offer jobs, we offer the chance to shape industries and transform communities. Join professionals who wake up knowing their work matters, solving challenges that impact millions. Founded in 2018, ACOUSTIEG is one of Saudi Arabia&rsquo;s leading companies in acoustic treatment and sound isolation. We deliver innovative solutions tailored to various sectors, from healthcare and education to residential and commercial projects. Ready to do work that matters? Explore our roles and join those making a real difference.
 
 
 Description
 
 
 Job Vacancy | شاغر وظيفي
 
 
 
 Operations &amp; Customer Support Lead
 
 
 قائد التشغيل ودعم العملاء
 
 
 
 Company
 
 : Chord Production
 
 
 
 Location:
 
 Dammam, Saudi Arabia
 
 
 
 الموقع:
 
 الدمام، المملكة العربية السعودية
 
 
 
 Employment Type
 
 : Full-time
 
 
 
 نوع العمل
 
 : دوام كامل
 
 
 
 Requirements
 
 
 
 &bull; Experience in operations, customer support, or administration (preferred)
 
 
 خبرة في التشغيل أو خدمة العملاء أو الإدارة (يفضل)
 
 
 &bull; Strong communication skills and professionalism with clients
 
 
 مهارات تواصل عالية واحترافية في التعامل مع العملاء
 
 
 &bull; Organized, responsible, and detail-oriented
 
 
 شخص منظم ومسؤول ويهتم بالتفاصيل
 
 
 &bull; Ability to multitask and work under pressure
 
 
 القدرة على إدارة عدة مهام والعمل تحت الضغط
 
 
 &bull; Basic knowledge of digital ads and marketing follow-up (preferred)
 
 
 معرفة أساسية بمتابعة الإعلانات والتسويق الرقمي (يفضل)
 
 
 &bull; Good skills in Google Sheets / Excel
 
 
 إجادة Google Sheets / Excel
 
 Roles And Responsibilities
 
 
 
 &bull; Manage daily business operations and ensure smooth execution
 
 
 إدارة التشغيل اليومي والتأكد من سير العمل بسلاسة
 
 
 &bull; Handle customer inquiries and respond to clients via phone calls and WhatsApp
 
 
 الرد على العملاء ومتابعة الاستفسارات عبر الجوال والواتساب
 
 
 &bull; Provide customer support and ensure client satisfaction
 
 
 متابعة خدمة العملاء وضمان رضا العميل
 
 
 &bull; Coordinate between internal team members and ensure tasks are completed correctly
 
 
 التنسيق بين الموظفين والتأكد من إنجاز المهام بالشكل الصحيح
 
 
 &bull; Monitor ongoing tasks and follow up on delivery deadlines
 
 
 متابعة المهام والتأكد من الالتزام بمواعيد التسليم
 
 
 &bull; Report operational issues and propose solutions to improve workflow
 
 
 رصد المشاكل التشغيلية واقتراح حلول لتحسين سير العمل
 
 
 &bull; Follow up on advertising campaigns and confirm performance and continuity
 
 
 متابعة الإعلانات والتأكد من أنها شغالة بشكل صحيح وتحقق المطلوب
 
 
 &bull; Support management with general administrative and operational tasks
 
 
 دعم الإدارة في المهام التشغيلية والإدارية العامة
 
</div>

Operations & Customer Support Lead

<div>Qiddiya Investment Company is on a mission to redefine entertainment and lifestyle in Saudi Arabia. We are currently seeking an Associate Director - Helpdesk to lead our customer support operations, delivering exceptional service and support to all stakeholders. This role will play a critical part in ensuring that our helpdesk team operates efficiently and effectively, providing timely troubleshooting and solutions for a variety of operational challenges.
The Associate Director - Helpdesk will oversee the daily operations of the helpdesk, ensuring quality assurance and continuous improvement in service delivery. You will manage a team of support personnel, providing them with leadership and guidance as they assist employees and visitors with IT and operational inquiries. Your expertise in service management frameworks will be invaluable in streamlining processes and enhancing user satisfaction.
This role demands excellent communication skills, a customer-centric mindset, and a proactive approach to problem-solving to promote a seamless experience for all users.
Requirements<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Business Administration, or a related field; Master&rsquo;s degree is an advantage.</li>
<li>Minimum 7-10 years of experience in helpdesk or IT service management roles, with at least 3 years in a leadership position.</li>
<li>Proven track record of managing helpdesk operations, focusing on customer service excellence and continuous improvement.</li>
<li>Experience with helpdesk software and ticket systems to track and analyze helpdesk activities.</li>
<li>Strong problem-solving skills with the ability to troubleshoot complex issues and provide timely solutions.</li>
<li>Excellent communication skills, both written and verbal, with a strong ability to interact with diverse stakeholders.</li>
<li>Knowledge of service management frameworks such as ITIL is preferred.</li>
<li>Ability to work under pressure, adapt to changing priorities, and manage multiple tasks simultaneously.</li>
<li>A customer-first mentality with a passion for achieving high levels of user satisfaction.</li>
<li>Demonstrated ability to lead and mentor a team, fostering a collaborative and supportive environment.</li>
</ul>Benefits
Offering a comprehensive compensation and benefits package.</div>

Associate Director - Helpdesk

Essilorluxottica Chalhoub

Key accountabilities and responsibilities: As an Assistant Store Manager at EssilorLuxottica Chalhoub, you will support the Store Manager in leading all aspects of store operations. Your primary focus is to ensure excellent customer service, drive sales performance, coach and develop the team, and maintain high operational standards. You will play a key role in motivating the team and supporting the overall business goals while stepping in as the acting manager when needed. Key Responsibilities<ul><li>Support the Store Manager in executing the store’s action plan and achieving sales targets and KPIs.</li><li>Act as a role model by delivering exceptional customer service and representing the brand’s image, values, and philosophy.</li><li>Drive daily team motivation, provide on-the-floor guidance, and ensure seamless operations throughout all store zones.</li><li>Support in team scheduling, shift planning, and ensuring proper floor coverage during peak hours.</li><li>Maintain a customer-centric approach by building strong relationships and leveraging the store’s CRM database to identify selling opportunities.</li><li>Stay updated on trends, product knowledge, and competitor activity, and actively share insights with the Store Manager.</li><li>Support visual merchandising activities and stock replenishment in line with brand guidelines.</li><li>Assist in onboarding, training, and mentoring new and existing team members.</li><li>Participate in regular performance check-ins and support the implementation of individual development plans.</li><li>Support in ensuring that all operational, safety, legal, and compliance procedures are followed.</li><li>Actively contribute to creating a positive and inclusive store culture, promoting trust, respect, and open communication.</li><li>Handle customer concerns or issues in a professional and solution-oriented manner.</li><li>Step in for the Store Manager during absences or delegated responsibilities.</li></ul> Are you?<ul><li>Passionate about people development and retail excellence</li><li>KPI and performance-focused with strong commercial awareness</li><li>Confident in leading daily floor operations</li><li>Committed to continuous learning and personal growth</li><li>Solution-driven and customer-obsessed</li><li>Motivated by working in a dynamic, fast-paced environment</li></ul> Requirements:<ul><li>Minimum of 3 years in optical retail.</li><li>Demonstrated experience in team coordination or floor leadership</li><li>Strong interpersonal and communication skills</li><li>Proficiency in English; Arabic is an advantage</li></ul>

Assistant Store Manager

MEEM (Middle East Electrical Motors Factory Company)

<div>
 
 
 About MEEM
 
 
 
 Welcome to MEEM: Your Trusted Partner for Electrical Motors in Saudi Arabia. The pioneer in manufacturing of low, medium, and high voltage electrical motors in the Kingdom of Saudi Arabia. With a legacy of over 100 years, MEEM has been at the forefront of delivering innovative, economical, and top-notch integrated engineering solutions to clients across the Middle East.
 
 
 
 
 
 
 Job Summary
 
 
 
 
 
 
 
 
 
 
 Job Title: Key Account Manager &ndash; Sales
 
 
 
 
 Department:
 
 Sales &amp; Marketing
 
 
 
 Reporting to:
 
 Sales Direct Division Manager
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 
 
 
 Job Purpose
 
 
 
 To manage strategic customer accounts and develop strong, long-term relationships that maximize revenue, enhance customer satisfaction, and support sustainable business growth. The Key Account Manager acts as the primary point of contact for assigned key clients, driving sales through tailored account strategies and close collaboration with internal teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Account Management
 
 
 <ul>
 <li>
 Build and maintain strong, trusted relationships with key customers.
 </li>
 <li>
 Ensure consistent, high-quality service delivery across all accounts.
 </li>
 <li>
 Monitor account performance, customer satisfaction, and contract compliance.
 </li>
 </ul>
 
 
 Sales Execution
 
 
 <ul>
 <li>
 Achieve assigned sales targets, revenue goals, and KPIs.
 </li>
 <li>
 Identify and develop new business opportunities within existing accounts.
 </li>
 <li>
 Prepare and deliver customized proposals, quotations, and solutions.
 </li>
 </ul>
 
 
 Strategic Planning &amp; Reporting
 
 
 <ul>
 <li>
 Develop and execute strategic account plans aligned with company objectives.
 </li>
 <li>
 Provide accurate sales forecasts, reports, and market insights.
 </li>
 <li>
 Track market trends, customers&rsquo; future plans, and competitors&rsquo; activities.
 </li>
 </ul>
 
 
 Cross-Functional Coordination
 
 
 <ul>
 <li>
 Collaborate with Application, Design, Production, Logistics, and Finance teams to meet customer requirements.
 </li>
 <li>
 Support the full order-to-cash cycle, including follow-up on deliveries, payments, and service issues.
 </li>
 </ul>
 
 
 Customer Relationship Development
 
 
 <ul>
 <li>
 Represent the company in customer meetings, presentations, and site visits.
 </li>
 <li>
 Ensure timely resolution of customer complaints or concerns.
 </li>
 <li>
 Promote MEEM&rsquo;s products, solutions, and capabilities as a trusted value-added partner.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, or a related field.
 </li>
 <li>
 Minimum
 
 5&ndash;7 years
 
 of experience in key account management or B2B sales (industrial/manufacturing sector preferred).
 </li>
 <li>
 Proven track record of achieving sales targets and managing strategic accounts.
 </li>
 <li>
 Strong negotiation, presentation, and relationship management skills.
 </li>
 <li>
 Ability to analyze market trends and develop account growth strategies.
 </li>
 <li>
 Excellent communication skills in
 
 English
 
 (Arabic is an advantage).
 </li>
 <li>
 Proficient in MS Office; CRM system experience is preferred.
 </li>
 <li>
 Willingness to travel within the Kingdom as required.
 </li>
 </ul>
 
 
</div>

Key Account Manager

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