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customer service representative Jobs in Riyadh

customer service representative

customer success manager

customer support manager

Ethra Human Resources

<p>We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs.</p> Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Customer Care Manager

<div>:
<div><b>
Senior Technical Support Account Manager - Saudi Arabia, Riyadh</b></div><div></div><div><b><br>
Senior Technical Support Account Manager</b></div><div></div><div><br>
We&rsquo;re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.</div><div></div><div><br>
If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.</div><div></div><div><b><br>
About the job</b></div><div>
The Technical Support team is looking for a Senior Technical Support Account Manager who will provide post-sales support across enterprise-class SAS business software applications and/or solutions for strategic customers as assigned and serve as an advocate and escalation point for the customer acting as a liaison between all SAS divisions. Provide input and guidance during the customer lifecycle and contribute as a stakeholder to the success of the customer&rsquo;s relationship with SAS.</div><div><br>
</div><div><b>As a Senior Technical Support Account Manager, you will:</b></div><ul><li><p>
Act as an strategic technical advisor to customers on SAS support related activities.</p></li><li><p>
Proactively communicate carefully and effectively with customer and experts across SAS during the problem resolution process. Accurately document and specify information in the case management system during the entire case life cycle. Provide status updates for all outstanding issues.</p></li><li><p>
Consistently set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate). Follow defined Standard Operating Procedures to ensure consistent delivery of standards and services. Coordinate SAS resources as required to deliver support services. Often perform these duties under pressure where decisions have a significant business impact for SAS and/or customers.</p></li><li><p>
Routinely build knowledge of SAS and specialized technical and business domain knowledge with an understanding of the business problems that are addressed by SAS applications and/or solutions. Help customers understand where risks exist, suggest strategies for mitigation, and recommend resources to help reduce risk. Facilitate the timely and sufficient resolution of all customer issues and requests.</p></li><li><p>
Collaborate with experts across technical support departments, SAS divisions, and partners when necessary. Keep internal and external stakeholder groups informed of problems, suggestions and general comments and concerns related to the software, the business domain, and the account, as appropriate. Act as an advocate for the customer.</p></li><li><p>
Identify and share account intelligence with sales account teams, identifying new software or services sales opportunities. Contribute to the proposal definition and sales of new support service opportunities. Solicit feedback on technical support services.</p></li><li><p>
Suggest, manage, and implement special projects to assist Technical Support, users, or other teams.</p></li><li>
Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.</li><li>
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.</li></ul><div></div><div><b><br>
Required qualifications</b></div><br>
<div></div><ul><li>
Minimum 7 years of relevant experience in software support. Relevant experience may also include designing leadership.</li><li><p>
Advanced English and Arabic for client interaction.</p></li><li><p>
Strong communication skills.</p></li><li><p>
Excellent organizational skills and strong problem resolution skills.</p></li><li><p>
Has in-depth knowledge of the support industry.</p></li><li><p>
Ability to use unique skills to contribute to the development of company objectives and principles and to achieve goals in creative and effective ways.</p></li><li><p>
Ability to deliver presentations to various audiences including colleagues, customers, and industry experts.</p></li><li>
Travel as business requirements dictate at management discretion.</li><li>
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.</li></ul><div></div><div><b><br>
Additional competencies, knowledge and skills</b></div><ul><li><b>
Decision making -</b> Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information.</li><li><b>
Communication -</b> Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message, listening actively to others.</li><li><b>
Influencing -</b> Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.</li></ul><div></div><div><b><br>
Benefits highlights</b><b>
</b></div><ul><li>Housing allowance</li><li>
Schooling allowance</li><li>
Medical Insurance</li><li>
Life Insurance</li></ul><div><b>
You are welcome here.</b></div><div>
At SAS, it&rsquo;s not about fitting into our culture &ndash; it&rsquo;s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.</div><div></div><div><b><br>
Additional Information:</b></div><div><i>
SAS only sends emails from verified &ldquo;sas.com&rdquo; email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact </i><i>Recruitingsupport@sas.com.</i></div><div></div><div><br>
Let's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.</div><div></div><div><br>
#LI-MS1</div><div>
#SAS</div></div>

Sr Technical Support Account Manager

Yousef Al-Rajhi Group

<h3><strong>Job Title:</strong> Client Support Executive</h3><p>&nbsp;</p><p>📍 <strong>Location:</strong> Riyadh, Saudi Arabia<br>🕒 <strong>Employment Type:</strong> Full-Time<br>&nbsp;</p><h3><strong>About the Role</strong></h3><p>&nbsp;</p><p>We are seeking a proactive and customer-focused <strong>Client Support Executive</strong> to join our team. The ideal candidate will be responsible for managing client relationships, ensuring excellent service delivery, and acting as the primary point of contact for client inquiries and support. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced logistics and supply chain environment.<br>&nbsp;</p><h3><strong>Key Responsibilities</strong></h3><p>&nbsp;</p><ul><li>Serve as the main contact for clients, addressing inquiries, requests, and service issues in a timely and professional manner.</li><li>Coordinate with internal departments (operations, transport, warehouse, and finance) to ensure smooth execution of client requirements.</li><li>Maintain accurate client records, contracts, and communication logs.</li><li>Prepare and share regular updates, reports, and performance summaries with clients.</li><li>Handle client complaints and provide effective solutions to ensure customer satisfaction.</li><li>Support the sales and business development team in managing ongoing client accounts.</li><li>Follow up on client payments, service renewals, and feedback.</li><li>Maintain strong knowledge of company services, logistics operations, and customer support procedures.</li><li>Contribute to continuous improvement initiatives and suggest ways to enhance client experience.<br>&nbsp;</li></ul><h3><strong>Qualifications &amp; Experience</strong></h3><p>&nbsp;</p><ul><li>Bachelor’s degree in Business Administration, Logistics, or a related field.</li><li>2–4 years of experience in client servicing, customer support, or account management (preferably within logistics, supply chain, or related industries).</li><li>Excellent communication and interpersonal skills in English (Arabic is an advantage).</li><li>Strong organizational and multitasking abilities.</li><li>Proficient in MS Office and CRM systems.</li><li>Positive attitude, team player, and able to work under pressure.<br>&nbsp;</li></ul><h3><strong>What We Offer</strong></h3><p>&nbsp;</p><ul><li>Competitive salary package.</li><li>Dynamic and supportive work environment.</li><li>Opportunities for career development and professional growth.</li></ul>

Client Support Executive

PetroApp

<div><p>Organize and oversee the daily operations of PetroApp, ensure business is well-coordinated and productive by managing its procedures and coaching operations department representatives, the goal is to safeguard and augment the efficiency of the company&rsquo;s operations to facilitate accelerating development and long-term success.</p><p></p><p><b>
Duties &amp; responsibilities:
</b></p><ul><li>Liaise with superior to make decisions for operational activities and set strategic goals</li>
<li>Plan and monitor the day-to-day running of business to ensure smooth progress</li>
<li>Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements</li>
<li>Manage procurement processes and coordinate material and resources allocation</li>
<li>Oversee operations / customer support processes and organize them to enhance customer satisfaction</li>
<li>Review financial information and adjust operational budgets to promote profitability</li>
<li>Manage relationships/agreements with external partners/vendors</li>
<li>Evaluate overall performance by gathering, analyzing and interpreting data and metrics</li>
<li>Responsible for the implementation of the HSE procedures in his/her area, comply with the internal regulations.</li>
</ul><p><b>
Requirements</b></p><p><b>
Skills &amp; Competencies:</b></p><ul>
<li>
Strong planning and organizing abilities.</li>
<li>Excellent communication and negotiation skills.</li>
<li>High analytical and numerical ability.</li>
<li>Customer focus and quality oriented mindset.</li>
<li>Leadership, strategic thinking, and ability to drive transformation.</li>
<li>Strong problem-solving skills and ability to motivate people.</li>
<li>Technical support expertise, feedback analysis, and customer handling abilities.</li>
<li>Proficient in Microsoft Office, Slack, and ERP systems.</li>
<li>Proficient in English.</li></ul></div>

Head of Operations

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
Tabby is seeking a <b>Partner Support Team Leader</b> who is observant, analytical, goal-oriented, and people-focused. You will play a key role in ensuring that our partners receive world-class support by managing performance, enabling process excellence, and developing high-performing teams.<br>
</div><div>
<br>
This role requires someone who thrives in a fast-paced environment, can translate business priorities into operational targets, and is confident in coaching and inspiring others. You will be responsible for delivering an outstanding partner experience while ensuring adherence to service levels, operational policies, and continuous improvement standards.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
<b>Team Leadership &amp; Coaching</b><ul>
<li>Lead, coach, and motivate a Partner Support team to consistently achieve KPIs (CSAT, FCR, Productivity, Adherence).</li>
<li>Deliver structured feedback through QA reviews, calibration sessions, and performance 1:1s.</li>
Create and maintain development plans to grow skills and retain top performers.<br>
<li>
</li></ul></li><li><b>Operational Delivery</b><ul>
<li>Manage daily workflows, escalations, and partner deliverables across multiple support channels.</li>
<li>Drive performance improvement routines, ensuring SLA achievement and fair application of policies (e.g., DAT, Hold Timer, CSAT Fraud controls).</li>
Collaborate with Operations Manager to identify risks, close delivery gaps, and optimize team scheduling.<br>
<li>
</li></ul></li><li><b>Quality &amp; Process Management</b><br>
<ul>
<li>Participate in QA monitoring and ensure action plans are executed.</li>
<li>Champion the side-ticket and escalation framework to maintain efficiency and traceability.</li>
<li>Keep the team updated on product/process changes and industry trends.</li>
Identify opportunities for automation and workflow improvement to enhance partner experience.<br>
<li>
</li></ul></li><li><b>Stakeholder &amp; Business Alignment</b></li>
<li>Partner with Scoring, Finance, BD, and Product teams to resolve escalations and streamline partner journeys.</li>
<li>Support delivery of business targets through reporting, root-cause analysis, and solution proposals.</li>
<li>Escalate high-impact issues to senior management with clear data and recommendations.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Proven success in contact center or B2B support leadership (1+ years as TL or Manager).</li>
<li>Experience with financial services, fintech, banking, or e-commerce preferred.</li>
<li>Strong coaching, people development, and performance management skills.</li>
<li>Excellent analytical and problem-solving abilities; able to turn data into action.</li>
<li>Fluency in English (B2+) required; strong Arabic is an advantage.</li>
<li>Experience in remote or distributed team management is a plus.</li>
<li>Confident handling demanding partners, escalations, and sensitive situations.</li>
<li>Skilled in reporting and presenting findings to management.</li>
<li>Bachelor&rsquo;s degree in a relevant discipline (business, operations, or related field).</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Job Benefits</b></h3><br>
<ul>
<li>
Quarterly Bonus based on achieving operational targets.</li>
<li>Career Growth Opportunities, subject to business needs and performance.</li>
<li>Rotational Shifts: 24/7 operation, 5 working days per week, 9-hour shifts including breaks.</li>
<li>Exposure to a high-growth fintech environment with opportunities to shape operational excellence.</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Partner Support Team Leader , Saudi Resident

Apparel Group

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Objective:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
  </li>
  <li>
   Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
  </li>
  <li>
   End to end store responsibility in absence of Store Manager
  </li>
  <li>
   Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
  </li>
  <li>
   Provide feedback to the Store Manager and Area Manager with regards to employees and products.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibility:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
  </li>
  <li>
   Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
  </li>
  <li>
   Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
  </li>
  <li>
   Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
  </li>
  <li>
   Ensure the brand and company&rsquo;s policies and procedures are adhered by all the staff at all the times
  </li>
  <li>
   Regularly audits own store administration and resolve any issues
  </li>
  <li>
   Manage the daily roaster, leave and grievances of the retail staff
  </li>
  <li>
   Maintain the visual merchandising standards at the stores all the time as per set VM standards
  </li>
  <li>
   Promote the Club Apparel Loyalty Program of the company for repeat sales
  </li>
  <li>
   Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
  </li>
  <li>
   Ensure awareness and vigilance at all times of security in the store without any negligence
  </li>
  <li>
   Must be updated about the various brands of the group for suggestive selling to the customers
  </li>
  <li>
   End to end store responsibility in absence of Store Manager
  </li>
  <li>
   Must be physically fit to stand for extended hours and heavy lifting
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Experience:
  <br/>
  <br/>
 </strong>
 The ideal Store Supervisor in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving &amp; exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.
</div>


Supervisor

Almajdouie

<p><b>Create a job alert for similar positions</b></p><p>Summary: An Operations Manager position in Riyadh is available for assisting Chinese companies with business registration in Saudi Arabia. Support will be provided for establishment processes and external activities. Fluency in Arabic and English is required, alongside strong communication skills for effective collaboration.</p><p>Summary: We seek a highly skilled Senior Operations Manager to enhance efficiency and drive strategic initiatives in the fashion sector. This role requires a deep understanding of retail operations and a proactive approach to leadership. You will oversee daily operations and ensure alignment with organizational goals while fostering a culture of excellence. Excellent communication and analytical skills are essential for managing teams and improving operational performance.</p><p>Summary: We seek a skilled Operations Manager to oversee our fashion retail recruitment agency in Riyadh. The ideal candidate has strong operations management experience in retail, especially fashion, and the ability to lead a dedicated team. You will enhance service delivery, develop effective operational strategies, and build key client relationships while ensuring compliance with industry standards.</p><p>Summary: This role involves overseeing daily operational plans and managing teams to ensure contract objectives are met. Responsibilities include monitoring performance indicators, addressing field challenges regularly, and contributing to service quality improvements. The ideal candidate will have strong leadership skills and experience in resource planning and management.</p><p>Summary: Seeking a results-driven Operations Manager to oversee daily operations at a leading HR Outsourcing agency in Riyadh, Saudi Arabia. This role requires strong leadership and strategic thinking in retail recruitment, focusing on baby care brands. The ideal candidate will enhance operational efficiency, client satisfaction, and team performance by implementing best practices and ensuring compliance with industry standards.</p><p>Summary: A Senior Manager (Operations) position is available in Riyadh, overseeing a flagship center's performance and ensuring service excellence. Responsibilities include optimizing management, enhancing customer experience, and driving revenue growth. Strong leadership and operational management experience in hospitality or facilities management is required, with a focus on client satisfaction and team development.</p><p>Summary: An Operations Manager is needed in Riyadh, Saudi Arabia to develop and implement strategies that align with company goals. Responsibilities include overseeing daily operations, conducting market studies, and managing budgets. Strong leadership and analytical skills are required for this role, which demands a Bachelor's degree in Business Administration or a related field and at least 8 years of experience in operations management.</p><p>Summary: A proactive Operations Manager is needed in Riyadh to oversee daily operations and enhance business processes. The ideal candidate will have experience in e-commerce management, strong organizational skills, and effective collaboration abilities. Responsibilities include managing supply chain operations, maintaining communication with stakeholders, and ensuring compliance with industry standards. Proficiency in MS Office, excellent communication skills, and experience with online stores are essential.</p><p>Summary: Drive business growth as a Freight Forward Operations Manager in Riyadh, Saudi Arabia, where you will lead business development, pricing strategies, and operational excellence. Your role ensures the seamless execution of shipments while fostering client relationships and managing a high-performing team. Ideal candidates possess strong leadership, negotiation skills, and extensive experience in freight forwarding and logistics.</p><p>Summary: The Service Desk Operations Manager role involves overseeing the IT service desk operations to ensure effective management of support requests and customer service. A Bachelor's or Master's degree in IT or a related field is required along with 5-10 years of managerial experience in large organizations. Strong knowledge of ITIL principles and exceptional leadership skills are essential for improving user satisfaction and overall performance within the team.</p><p>Summary: A Senior Manager, Production - CPU position is available in Riyadh, Saudi Arabia. Responsibilities include overseeing CPU production activities, ensuring adherence to quality standards, and optimizing resource utilization to achieve company goals. Strong leadership and communication skills are essential for managing staff and maintaining operational efficiency.</p><p>Summary: An experienced HSE Manager is needed in Riyadh, Saudi Arabia, with at least 5 years of HSE management experience. Responsibilities include implementing health, safety, and environmental policies, conducting audits, and overseeing training programs. The ideal candidate will possess strong communication skills, a relevant degree, and fluency in English and Arabic.</p><p>Summary: Seeking a strategic leader to oversee business operations across APJMEA, driving growth, sales performance, and operational excellence. This role involves collaborating with regional executives, leading high-impact teams, optimizing sales analytics, and ensuring process innovation. Candidates should have experience with enterprise software, strong analytical skills, and proven cross-region management abilities to support scalable success and regional alignment.</p><p>Summary: Manage operations within a high-end community in Riyadh, ensuring facilities, services, and resident engagement meet quality standards. Oversee maintenance, security, and community activities, develop procedures, handle residents' inquiries, and control budgets to enhance the overall living experience. Candidate should have a background in property or community management, strong leadership skills, and a customer-focused approach to deliver exceptional service.</p><p>Summary: Seeking an Area Manager in Riyadh to oversee operations, promote safety, analyze performance, and lead team efforts in a fast-paced logistics environment. This role involves managing daily tasks, implementing process improvements, and collaborating with cross-functional teams to meet customer demands. Candidates should have experience in warehouse logistics, data analysis, and excellent communication skills, with flexibility to work various shifts including nights and weekends.</p><p>Summary: We are seeking a Senior Manager in Operations Planning & Support to oversee strategic operations and improve process efficiency. The role involves coordinating cross-functional teams, analyzing operational data, and implementing support strategies to enhance overall performance. Candidates should have proven leadership skills, extensive experience in operations management, and strong analytical abilities to drive continuous improvements.</p><p>Summary: An Operations Manager position is available in Riyadh, Saudi Arabia, focusing on streamlining logistics for heavy trucks and expanding Naqla's fleet. Responsibilities include overseeing daily trucking activities, designing workflows, managing vendor contracts, and ensuring service standards are met. Experience in Saudi logistics, fleet management, and vendor negotiations is essential for success. The role aims to improve operational efficiency, reduce turnaround times, and support company growth.</p><p>Company Description Jobs for Humanity is partnering with CSK to build an inclusive and just employment ecosystem. Therefore, we prioritize </p><p>Summary: Seeking a Head of Operations in Riyadh to oversee the end-to-end performance of school programs in Saudi Arabia. This role involves managing daily operations, leading cross-functional teams, designing scalable processes, and ensuring seamless delivery of educational initiatives. The ideal candidate has extensive experience in strategic operations, project management, and team leadership within educational or high-complexity environments. Bring your expertise to shape the future of education in the region.</p><p>Summary: Seeking an Operations Manager for Autos in Riyadh to oversee and optimize all aspects of automotive operations, including dealerships, logistics, and customer service. The role involves developing scalable strategies, monitoring KPIs, and leading a high-performing team to enhance efficiency and customer satisfaction. Ideal candidates will have over 5 years of experience in operations, strong leadership skills, and a deep understanding of supply chain and automotive processes.</p>

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