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customer support manager

webook.com

<div>
 Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
 
 
 If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.
 
 
 
 Role Overview :
 
 
 
 webook.com is looking for a Customer Care Manager to lead customer care operations across webook.com, its clients, and global markets.
 
 
 This role will own the function end to end, including in-house team management, service quality, escalations, processes, reporting, systems, and outsourcing strategy. The ideal candidate is a hands-on leader who can build a scalable operation while maintaining a consistently high customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead the day-to-day customer care operation across webook.com and client accounts
 </li>
 <li>
 Manage, coach, and develop the in-house customer care team
 </li>
 <li>
 Define team structures, shifts, workflows, escalation paths, and service standards
 </li>
 <li>
 Develop and manage outsourcing and agency partnerships for global markets
 </li>
 <li>
 Ensure coverage across different markets, languages, time zones, major events, and high-demand periods
 </li>
 <li>
 Oversee customer inquiries, complaints, refunds, booking issues, payments, ticket access, and event-related concerns
 </li>
 <li>
 Manage complex and sensitive escalations
 </li>
 <li>
 Establish and monitor KPIs including response time, resolution time, customer satisfaction, backlog, quality, and productivity
 </li>
 <li>
 Build quality assurance, training, and knowledge management processes
 </li>
 <li>
 Work closely with Product, Technology, Operations, Finance, Marketing, and Commercial teams to resolve recurring customer issues
 </li>
 <li>
 Identify opportunities to improve processes, systems, automation, and the overall customer journey
 </li>
 <li>
 Provide regular performance reports and customer insights to leadership
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor Degree in Business or similar
 </li>
 <li>
 Fluency in both Arabic and English is required
 </li>
 <li>
 Proven experience managing customer care, customer service, contact centre, or customer experience operations
 </li>
 <li>
 Experience managing both in-house teams and outsourced service providers
 </li>
 <li>
 Strong understanding of service levels, workforce planning, quality assurance, and performance management
 </li>
 <li>
 Comfortable operating in a fast-paced, high-volume environment
 </li>
 <li>
 Strong analytical, communication, and problem-solving skills
 </li>
 <li>
 Experience with customer care platforms, ticketing systems, automation, and reporting tools
 </li>
 <li>
 Experience in ticketing, entertainment, sports, events, e-commerce, travel, or technology is an advantage
 </li>
 </ul>
</div>

Customer Care Manager

HungerStation | هنقرستيشن

<div>
 
 
 Rider Administration
 
 
 <ul>
 <li>
 Manage the end-to-end onboarding and offboarding process for riders.
 </li>
 <li>
 Collect, verify, and upload necessary documents (IDs, contracts, license copies, etc.).
 </li>
 <li>
 Coordinate with vendors and internal teams for rider replacements or updates.
 </li>
 </ul>
 
 
 Asset Handling
 
 
 <ul>
 <li>
 Issue, track, and recover rider assets such as delivery devices, uniforms, fuel cards, and car keys.
 </li>
 <li>
 Update asset records and report discrepancies to the Asset Control Associate and Regional Supervisor.
 </li>
 </ul>
 
 
 Petty Cash and Financial Admin
 
 
 <ul>
 <li>
 Handle and record petty cash usage for site-level rider needs (fuel, repairs, emergencies).
 </li>
 <li>
 Submit expense reports with supporting documents and ensure compliance with cash handling policies.
 </li>
 </ul>
 
 
 Car and Rider Coordination
 
 
 <ul>
 <li>
 Support onboarding of leased vehicles, coordinate with drivers, and report vehicle-related issues.
 </li>
 <li>
 Log vehicle usage, accident reports, and transfer activities in alignment with SOPs.
 </li>
 </ul>
 
 
 Compliance and Reporting
 
 
 <ul>
 <li>
 Ensure riders are briefed on policy updates and compliance requirements.
 </li>
 <li>
 Prepare and submit daily reports on onboarding status, asset movements, petty cash usage, and incidents.
 </li>
 </ul>
 
 
 Support Site Operations
 
 
 <ul>
 <li>
 Act as the point of contact for rider admin support during assigned shifts.
 </li>
 <li>
 Coordinate with Safety, Facility, and P&amp;L teams for escalated issues or cross-functional needs.
 </li>
 <li>
 Support replacement coverage during officer leave or peak times.
 </li>
 </ul>
 
 
 
 
 
 Governance and Resilience:
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Experience:
 
 
 <ul>
 <li>
 2+ years of experience in fleet admin, HR support, or operations coordination roles.
 </li>
 <li>
 Familiarity with onboarding processes, documentation handling, and petty cash procedures.
 </li>
 <li>
 Strong attention to detail, documentation, and accuracy.
 </li>
 <li>
 Good communication and coordination abilities.
 </li>
 <li>
 Proficient in Microsoft Office and reporting tools.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications:
 
 
 <ul>
 <li>
 High Diploma in Logistics, Business, or any other related field.
 </li>
 </ul>
</div>

Last Mile Support Officer

Fortinet

<div>Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers.
As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment.
If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products, then come and join our team.
Key Responsibilities:
<ul><li>Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
</li><li>Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
</li><li>Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
</li><li>Take initiatives and ownership of customer incidents to drive for timely resolutions
</li><li>Manage customer communications and expectations until the closure of each case
</li><li>Participate in customer conference calls or face to face customer meetings
</li><li>Produce service reports to summarize service activity and performance for key stakeholders
</li><li>Report Software/Hardware related issues to R&amp;D department and assure follow-up 
</li></ul>Skills and Attributes Requirements:
<ul><li>Good understanding of data networking protocols, specifically TCP/IP, routing and switching
</li><li>Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall)
</li><li>Strong troubleshooting and problem solving skills
</li><li>Face to face and remote customer management experience
</li><li>Previous experience in a technical support position with telco or large enterprise space.
</li><li>Strong interpersonal and communication skills
</li><li>Previous experience on Fortinet products is an advantage 
</li></ul>Educational and Experience Requirements:
<ul><li>Minimum of 6 years of experience in a technical support/post-sales role
</li><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering or related field, or an equivalent experience
</li><li>Fortinet certification NSE4, FCP, FCSS, FCX a distinct advantage
</li><li>Fluency in English and Arabic essential 
</li></ul>#LI-NC1</div>

Technical Account Manager

Unified Real Estate Development Company

<div>
 
 
 🔹Brief Description:
 
 
 
 We are looking for a proactive and customer-focused
 
 Tenant Relations Manager
 
 to act as the key liaison between our retail tenants and property management teams &mdash; ensuring exceptional tenant experience, smooth operations, and long-term partnerships across our retail and lifestyle assets.
 
 
 
 
 
 
 🔹Detailed Description:
 
 
 
 The
 
 Tenant Relations Manager
 
 will serve as the primary point of contact for all tenant-related matters within our retail portfolio. This role ensures effective communication, timely resolution of issues, and adherence to company standards and lease obligations. The ideal candidate will collaborate closely with Facility Management, Leasing, Legal, and Finance teams to enhance tenant satisfaction and operational excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the main contact for tenants across retail and mixed-use developments.
 </li>
 <li>
 Manage tenant onboarding and handover processes in coordination with Leasing, Retail Delivery, and FM teams.
 </li>
 <li>
 Handle tenant requests, concerns, and service issues, ensuring prompt and professional resolution.
 </li>
 <li>
 Coordinate with FM and Admin for maintenance, cleaning, and common area services.
 </li>
 <li>
 Support tenant fit-out approvals and ensure compliance with company and mall guidelines.
 </li>
 <li>
 Conduct periodic inspections and walkthroughs to ensure compliance with lease terms and property standards.
 </li>
 <li>
 Monitor tenant performance and feedback to identify improvement areas and drive engagement initiatives.
 </li>
 <li>
 Coordinate renewal reminders and collaborate with Leasing for timely follow-ups.
 </li>
 <li>
 Maintain updated tenant contact databases and records of correspondence.
 </li>
 <li>
 Prepare reports on tenant satisfaction, complaint trends, and service response performance.
 </li>
 <li>
 Support in organizing tenant events, promotional activities, and seasonal engagement campaigns.
 </li>
 </ul>
 
 
 
 
 
 🔹Requirements:
 
 
 <ul>
 <li>
 Strong understanding of tenant relations within
 
 retail or commercial real estate
 
 .
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Ability to manage multiple stakeholders and resolve issues diplomatically.
 </li>
 <li>
 Organized, detail-oriented, and capable of working independently.
 </li>
 <li>
 Proficiency in MS Office; experience in ERP or CRM systems is an advantage.
 </li>
 </ul>
 
 
 
 
 
 🔹Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in
 
 Business Administration, Real Estate Management, or a related field
 
 .
 </li>
 <li>
 Additional certification in
 
 Customer Service, Facility Management, or Real Estate
 
 is a plus.
 </li>
 </ul>
 
 
 
 
 
 🔹Experience:
 
 
 <ul>
 <li>
 
 3&ndash;6 years
 
 of experience in
 
 tenant relations, leasing support, or property management
 
 , preferably within
 
 retail real estate
 
 .
 </li>
 <li>
 Background in
 
 large-scale retail centers, mixed-use developments, or malls
 
 will be highly preferred.
 </li>
 </ul>
 
 
 
</div>

Tenant Relations Manager

Rentokil Initial

<div>Rentokil Boecker Saudi Arabia is looking for enthusiastic and customer-focused Part-Time Call Center Agents to join our team. This position is for Saudi Nationals Only.
The successful candidate will be responsible for handling customer inquiries received through telephone, website, live chat, WhatsApp, and email, while ensuring timely follow-up and an exceptional customer experience.
Working Hours: 4 hours per day, 6 days per week (split shifts)
Work Model: Hybrid (office and remote)
He/she will be responsible of the following:<ul><li>
Receive and manage customer inquiries across all communication channels.</li><li>
Log all customer inquiries and prospects into the ICABS system.</li><li>
Allocate prospects to the assigned Sales Consultant in each branch.</li><li>
Notify the assigned consultant immediately via email and WhatsApp.</li><li>
Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.</li><li>
Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).</li><li>
Maintain accurate records and ensure excellent customer service at all times.</li></ul> 

Requirements 
<ul><li>
Saudi National only.</li><li>
Fluent in Arabic and English (spoken and written).</li><li>
Strong communication and customer service skills.</li><li>
Good computer skills and attention to detail.</li><li>
Ability to multitask and work in a fast-paced environment.</li><li>
University students, fresh graduates, or candidates seeking a flexible part-time opportunity are encouraged to apply.</li></ul></div>

Part - Time Call Center Agent

Jamjoom Pharma

<div>Job Purpose
Responsible for achieving and exceeding sales targets, enhancing the market share of the company's brands within the assigned area, and leading a team of Key Account Executives. The role is responsible for driving team performance, developing capabilities, managing key customer relationships, and ensuring the effective execution of commercial strategies to achieve business objectives.
Key Responsibilities
Team Leadership &amp; Performance Management<ul><li>
Lead, coach, and develop a team of Key Account Executives to achieve individual and team sales objectives.</li><li>
Monitor team performance through regular field visits, coaching sessions, and performance reviews.</li><li>
Provide ongoing guidance, motivation, and support to ensure high levels of productivity and engagement.</li><li>
Identify development needs and collaborate with management on training and capability-building initiatives.</li><li>
Ensure effective territory coverage and execution of business plans across the assigned area.</li></ul>
Sales &amp; Market Share Achievement<ul><li>
Achieve or exceed assigned sales targets and drive market share growth within the designated area.</li><li>
Develop and implement sales plans and field activities to maximize business opportunities.</li><li>
Monitor sales performance and take corrective actions to address performance gaps.</li></ul>
Key Account Management<ul><li>
Manage strategic key accounts and support the achievement of the company's commercial objectives.</li><li>
Build and maintain long-term relationships with key customers and stakeholders.</li><li>
Ensure accurate documentation and maintenance of key account records and customer databases.</li></ul>
Market Intelligence<ul><li>
Provide timely market insights and customer feedback to Sales and Marketing Management.</li><li>
Monitor competitor activities, market trends, and customer needs to support business planning.</li></ul>
Customer Relationship Management<ul><li>
Establish and maintain strong relationships with key customers to enhance customer satisfaction and loyalty.</li><li>
Proactively resolve customer issues and ensure timely follow-up to maintain service excellence.</li></ul>
Reporting &amp; Performance Monitoring<ul><li>
Prepare weekly and monthly sales, activity, and forecasting reports.</li><li>
Monitor business performance and team KPIs, recommending improvement plans where required.</li><li>
Maintain accurate records and performance metrics for the assigned area.</li></ul>
Resource &amp; Business Management<ul><li>
Ensure the effective utilization of company resources while maintaining compliance with company policies and procedures.</li><li>
Support the direct manager in annual business planning, budgeting, and monitoring expenditures.</li><li>
Submit timely reports on sales performance, promotional activities, competitive intelligence, and business updates.</li></ul>
Leadership<ul><li>
Lead by example by promoting the company's Mission, Vision, and Values.</li><li>
Foster a collaborative, high-performance culture focused on customer excellence and business growth.</li></ul>
Qualifications &amp; Experience<ul><li>
Bachelor's degree in pharmacy or a related field.</li><li>
3&ndash;7 years of pharmaceutical sales experience, including experience managing or leading Key Account Executives or sales teams.</li><li>
Demonstrated track record of consistently achieving sales targets, including strong performance over the last two years.</li><li>
Proven experience in key account management, customer relationship management, and team leadership.</li><li>
Strong coaching, negotiation, business development, and analytical skills.</li><li>
Excellent communication and presentation skills in both English and Arabic.</li><li>
Ability to analyze business performance, develop action plans, and drive continuous improvement.</li></ul></div>

Key Account Supervisor

AXON TECH SECURITY SOLUTIONS

Industry: Safety And Security systems like CCTV , fire Alarm , Access Control Etc...Job SummaryBusiness Development ManagerThe ELV , Safety Sales Engineer is responsible for generating business opportunities, understanding client requirements, preparing technical and commercial proposals, coordinating with estimation and engineering teams, and achieving sales targets for ELV systems such as CCTV, access control, structured cabling, PA systems, intercom, gate barriers, BMS, home automation, and networking solutions.⸻Key ResponsibilitiesBusiness Development &amp; Sales- Safety And Security systems like CCTV , fire Alarm , Etc...⁠Identify and develop new business opportunities.⁠Meet consultants, contractors, facility management companies, and end users.⁠Generate leads through networking, cold calling, and referrals.⁠Build and maintain strong customer relationships.⁠Achieve monthly and annual sales targets.Technical Consultation⁠Understand customer requirements and site conditions.⁠Recommend suitable ELV solutions based on project requirements.⁠ ⁠Conduct site visits and technical discussions with clients.⁠ ⁠Coordinate with design and estimation teams for solution development.Tendering &amp; Proposal Preparation⁠Review RFQs, BOQs, and tender documents.⁠ ⁠Prepare technical and commercial proposals.⁠Coordinate with suppliers for pricing and technical support.⁠ ⁠Submit quotations and follow up with clients.Negotiation &amp; Contract Closure⁠ ⁠Negotiate pricing, payment terms, and project scope.⁠Follow up on submitted quotations.⁠Convert inquiries into confirmed orders.⁠Support contract finalization and purchase order collection.Experience - 3-5 years in Same fieldQualification - Bachelor DegreeLocation- Riyadh , Saudi ARABIAGood Knowledge in Technical SystemsPay: ﷼13,000.00 - ﷼15,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>ELV, FIRE&amp;SAFETY SALES : 3 years (Required)</li></ul>Work Location: In person

ELV SALES ENGINEER ( Safety and Security System )

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