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Tabby | تابي

Social Media Support Manager, Customer Experience Join to apply for the Social Media Support Manager, Customer Experience role at Tabby تابي Department: Customer Experience Management Location: KSA About the company Tabby creates financial freedom by reshaping the way people shop, earn, and save. With over 15 million users, Tabby's flagship offering allows shoppers to split payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses-including Amazon, Noon, IKEA, and SHEIN-use Tabby to accelerate growth and attract loyal customers. Tabby processes more than $10 billion in annual transaction volume, making it the highest rated, fastest growing FinTech in the GCC region. Founded in 2019, Tabby has raised over $1 billion in equity and debt funding from global and regional investors. About the role As a Community Manager at Tabby, you will manage and engage our online community across social media platforms, deliver exceptional customer support, build positive relationships with customers, and provide data driven insights to improve our social media presence. Key Responsibilities <ul> <li>Manage and engage with the company's online community on social media platforms, responding to customer inquiries, comments, and messages in a timely, professional manner.</li> <li>Monitor social media channels for customer inquiries, comments, and reviews, and resolve concerns promptly and professionally.</li> <li>Lead a team of social media specialists focused on customer support across Twitter, LinkedIn, Facebook, Instagram, and other relevant platforms.</li> <li>Build and maintain positive relationships with customers to foster a sense of community and trust.</li> <li>Create engaging and relevant social media content that aligns with the company's brand voice and messaging.</li> <li>Ensure all social media content and responses comply with regulatory guidelines and brand standards by collaborating with marketing, legal, and compliance teams.</li> <li>Develop and manage social media support processes and procedures that guarantee timely and effective issue resolution.</li> <li>Provide coaching and training for team members to enhance performance and service quality.</li> <li>Stay current with industry trends, best practices in social media customer support, and financial service regulations, and apply this knowledge to improve services.</li> <li>Collaborate with cross functional teams-marketing, customer service, compliance-to ensure consistent messaging and alignment with company policies.</li> <li>Deliver regular reports and updates to management on social media performance, trends, and customer feedback.</li> </ul> Skills, Knowledge & Expertise <ul> <li>Native Arabic speaker.</li> <li>Strong communication and customer service skills in multiple social media channels.</li> <li>Experience leading and coaching a social media support team.</li> <li>Proficiency in social media analytics tools (e.g., Sprout Social, Hootsuite, Sprinklr).</li> <li>Knowledge of regulatory compliance guidelines for social media support in financial services.</li> <li>Ability to develop processes, training materials, and performance metrics.</li> <li>Excellent problem solving and conflict resolution abilities.</li> <li>Proactive approach to staying up to date on social media trends and digital customer experience innovations.</li> </ul> Preferred Qualifications <ul> <li>Bachelor's degree in Communications, Marketing, or a related field.</li> <li>Strong understanding of regulatory compliance in social media customer support for financial services.</li> <li>Demonstrated experience in community building, engagement, and advocacy programs.</li> </ul> Job Benefits <ul> <li>Flexible working hours with autonomy to choose suitable times.</li> <li>Opportunity to impact your career through responsibility from day one.</li> <li>Participation in the company's employee stock option program.</li> <li>Health insurance coverage.</li> <li>Flexi Perks-monetary benefit to spend on health, well being, education, or professional development.</li> </ul>

Social Media Support Manager, Customer Experience

Ethra Human Resources

We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs. Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Customer Care Manager

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Romans Solovjovs
 
 
 
 Compensation:
 
 ر.س15,000 - ر.س20,000 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 10+ years of experience in contact center operations, including 5+ years in a leadership role (Supervisor, Team Lead) or 2+ years as an Operations Manager managing inbound teams.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 
 
 
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Customer Service Operations Manager - Contact Center - Saudi National

HungerStation | هنقرستيشن

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 1. Rider Administration
 
 
 <ul>
 <li>
 Manage the end-to-end onboarding and offboarding process for riders.
 </li>
 <li>
 Collect, verify, and upload necessary documents (IDs, contracts, license copies, etc.).
 </li>
 <li>
 Coordinate with vendors and internal teams for rider replacements or updates.
 </li>
 </ul>
 
 
 2. Asset Handling
 
 
 <ul>
 <li>
 Issue, track, and recover rider assets such as delivery devices, uniforms, fuel cards, and car keys.
 </li>
 <li>
 Update asset records and report discrepancies to the Asset Control Associate and Regional Supervisor.
 </li>
 </ul>
 
 
 3. Petty Cash and Financial Admin
 
 
 <ul>
 <li>
 Handle and record petty cash usage for site-level rider needs (fuel, repairs, emergencies).
 </li>
 <li>
 Submit expense reports with supporting documents and ensure compliance with cash handling policies.
 </li>
 </ul>
 
 
 4. Car and Rider Coordination
 
 
 <ul>
 <li>
 Support onboarding of leased vehicles, coordinate with drivers, and report vehicle-related issues.
 </li>
 <li>
 Log vehicle usage, accident reports, and transfer activities in alignment with SOPs.
 </li>
 </ul>
 
 
 5. Compliance and Reporting
 
 
 <ul>
 <li>
 Ensure riders are briefed on policy updates and compliance requirements.
 </li>
 <li>
 Prepare and submit daily reports on onboarding status, asset movements, petty cash usage, and incidents.
 </li>
 </ul>
 
 
 6. Support Site Operations
 
 
 <ul>
 <li>
 Act as the point of contact for rider admin support during assigned shifts.
 </li>
 <li>
 Coordinate with Safety, Facility, and P&amp;L teams for escalated issues or cross-functional needs.
 </li>
 <li>
 Support replacement coverage during officer leave or peak times.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 <ul>
 <li>
 2+ years of experience in fleet admin, HR support, or operations coordination roles.
 </li>
 <li>
 Familiarity with onboarding processes, documentation handling, and petty cash procedures.
 </li>
 <li>
 Strong attention to detail, documentation, and accuracy.
 </li>
 <li>
 Good communication and coordination abilities.
 </li>
 <li>
 Proficient in Microsoft Office and reporting tools.
 </li>
 <li>
 High Diploma in Logistics, Business, or any other related field.
 </li>
 </ul>
 
 
</div>

Last Mile Support Officer

Arla Foods KSA

<div>
 
 
 Key responsibilities
 
 
 
 &bull; Manages a group of customers to achieve designated sales target levels.
 
 <ul>
 <li>
 Ensure and track media plan activities grid executed along with tracking media campaigns results.
 </li>
 <li>
 Ensure track ecommerce fly wheel fundamentals
 </li>
 <li>
 Regular audits hero images along with perfect products names
 </li>
 </ul>
 
 &bull; Develops profitable business with new/existing customers (with support from more experienced colleagues).
 
 
 &bull; Possesses analytical ownership and provides analysis/insights to support (Senior) Key Account Manager with customer plans.
 
 
 &bull; Applies detailed category/product knowledge as well as thorough knowledge of client business.
 
 
 &bull; Assists (Senior) Key Account Manager in customer management responsibilities.
 
 
 &bull; Handles routine customer enquiries as directed by (Senior) Key Account Manager.
 
 
 &bull; Responsible for the direct sales process, aiming at meeting and/or exceeding sales targets.
 
 
 &bull; In charge of sales expansion, introducing new products/services to clients and organizing visits to current and potential clients.
 
 
 &bull; Submits short and long-range sales plans and prepares sales strategies using available marketing programmes to reach designated targets.
 
 
 &bull; Informs the clients about new products and services as they are introduced.
 
 
 &bull; Ensure policies, standards and procedures are followed.
 
 
 &bull; Responsible for retaining long-term customer relationships with established clients.
 
 
 &bull; Ensures that clients receive high-quality customer service.
 
 
 &bull; Informs clients about new products and services as they are introduced.
 
 
 &bull; In close corporation with own manager achieve sales targets and outcomes within the budget.
 
 
 &bull; Prepares data analysis and reports to evaluate previous initiatives and provide insights on future initiatives to be included within customer plan.
 
 
 
 
 
 
 Educational background/experience
 
 
 
 &bull; Advanced/well developed skills and knowledge within a specific discipline acquired either through significant years of experience (10-15 years + special training) or
 
 
 combination of formal education and 5-6 years of relevant work experience
 
 
 &bull; University Degree
 
</div>

Assitant manager - ecommerce key account

Coco Riki

<div><div><div><div>Job Vacancy: Assistant Operations Manager &ndash; F&amp;B
 Location: KSA-Riyadh
 Employment Type: Full-time
 
We are looking for a dynamic and experienced Assistant Operations Manager to join our team in the Food &amp; Beverage sector. The ideal candidate will support the Operations Manager in ensuring smooth daily operations, maintaining high service standards, and driving overall business performance.
 
Key Responsibilities:
 
<ul><li>Supervise daily restaurant and outlet operations to ensure quality and efficiency.
</li><li>Monitor staff performance and provide coaching and training when needed.
</li><li>Maintain excellent customer service and handle customer feedback professionally.
</li><li>Ensure compliance with health, safety, and hygiene regulations.
</li><li>Assist in inventory management, cost control, and ordering.
</li><li>Support in planning and executing operational strategies to meet business goals.
</li><li>Prepare daily/weekly reports and support the Operations Manager in decision-making.
</li></ul>Qualifications &amp; Skills:
 
<ul><li>Minimum 2&ndash;3 years of experience in a managerial role in F&amp;B.
</li><li>Strong leadership, communication, and organizational skills.
</li><li>Ability to work under pressure and solve problems quickly.
</li><li>Knowledge of F&amp;B operations, health, and safety standards.
</li><li>Fluency in English and Arabic; French is a plus.
</li></ul>Why Join Us:
 
<ul><li>Competitive salary and benefits.
</li><li>Opportunities for growth and career development.
</li><li>Dynamic and supportive work environment.
</li></ul> To apply, send your CV to: recruitment@coco-riki.com
 For more information: 81-817785
</div></div></div><div></div><div><div><h4 class="jobSectionHeader">Company Profile</h4></div></div></div><div></div>

Assistant Operations Manager F&B

Aljabr Rent a Car الجبر لتأجير السيارات

<div>
 
 المهام الوظيف ي لمدير خدمة العملاء في المنطقة الوسطى .
 
 
 
 
 
 1 - متابعة كل الأمور التشغيلية مع مهام موظفي خدمة العملاء بشكل يومي والتوجيه .
 
 
 2 - متابعة تقرير سيارات البدايل .
 
 
 3 - زيارة العملاء لحل أية خلاف قائم مع العميل .
 
 
 4 - متابعة كل الطلبات المرسلة من موظفي خدمة العملاء وفقا لمهامهم الوظيفية والعمل على إتمام الطلب مع
 
 
 الإدارات المعنية .
 
 
 5 - المتابعة مع إدارة التحصيل للسيارات المسحوبة ومعرفة حالة العقود إن كان إغلاق أو إعادتها للعملاء .
 
 
 6 - إغلاق عقود السيارات في النظام .
 
 
 7 - تحميل التلفيات على العملاء في النظام .
 
 
 8 - متابعة الحالات المتعلقة مع إدارة الصيانة والحوادث
 
 
 9 - العمل على إشعارات الخصم المطلوبة من العملاء بالتنسيق مع موظف خدمة العملاء المسؤول عن الشركة
 
 
 10 - متابعة حالة كل سيارة في جرد المستودعات المرسلة من إدارة العمليات لمعرفة حالة كل سيارة .
 
 
 11 - بالإضافة لأية مهام تسند إلى إدارة خدمة العملاء .
 
 
 
 
 
 اللغات :
 
 
 اللغة العربية تحدثا وكتابة.
 
 
 اللغة الإنجليزية تحدثا وكتابة .
 
 
 
 
 
 المهارات الخاصة :
 
 
 التواصل الجيد ومهارات التعامل مع الآخرين .
 
 
 قدرات عالية على الإشراف والقيادة وحل المشاكل.
 
 
 القدرة على العمل مع الفريق والتعاون.
 
 
 مهارات إدارة الوقت وتعدد المهام.
 
 
 
</div>

Customer Service Manager - Central Region

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