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customer support representative english

Procore Technologies

<div>
 
 Job Ad
 
 
 
 We&rsquo;re looking for a
 
 Customer Support Representative
 
 to join Procore&rsquo;s Customer Support department. In this role, you&rsquo;ll utilize your strong problem-solving and people skills to support a product that impacts how communities&rsquo; hospitals, homes, sports stadiums, and schools worldwide are built. You will help save our customers time and resources via first-contact resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.
 
 
 As a
 
 Customer Support Representative
 
 , you&rsquo;ll partner with Subject Matter Experts and internal departments to resolve customer problems and manage cases to the point of resolution. Use your troubleshooting, communication, and multitasking skills to deliver a best-in-class customer experience across telephone, chat, and email channels.
 
 This is an exciting opportunity to join our first CSR team in Cairo, Egypt
 
 , offering a launching point for a career in Custom Solutions, Documentation, Enablement, and more.
 
 
 This position reports into the Senior Manager of Customer Support and will be based in our
 
 Cairo, Egypt office
 
 . We&rsquo;re looking for someone to join us immediately!
 
 
 
 What you&rsquo;ll do:
 
 
 
 <ul>
 <li>
 Deliver a best-in-class customer experience by managing inquiries via telephone, chat, and email to enable customers to achieve their goals.
 </li>
 <li>
 Acquire and maintain a thorough understanding of Procore&rsquo;s business model, systems, and technologies to optimize customer usage of the software suite.
 </li>
 <li>
 Troubleshoot technical issues, diagnose root causes, and research answers to questions using established resources.
 </li>
 <li>
 Partner with internal departments to resolve complex customer problems and leverage collaboration skills to provide appropriate solutions.
 </li>
 <li>
 Maintain productivity in a high-volume, fast-paced contact center environment while adhering to assigned schedules and performance metrics.
 </li>
 <li>
 Document records and data security with consistent attention to detail and integrity.
 </li>
 <li>
 Convey Procore&rsquo;s culture and values of Openness, Optimism, and Ownership in every interaction.
 </li>
 <li>
 Seek proactive guidance from management and teammates to ensure continuous improvement and alignment.
 
 
 </li>
 </ul>
 
 What we&rsquo;re looking for:
 
 
 
 <ul>
 <li>
 1+ year of experience in a contact center or technical support environment, or 2+ years of related customer support experience.
 </li>
 <li>
 Fluent English speaker with excellent written and oral communication skills (subject to verification via assessment).
 </li>
 <li>
 Strong multitasking skills with the ability to self-manage workloads while providing extraordinary client experiences.
 </li>
 <li>
 Critical thinking abilities to assess issues, provide proactive advice, and efficiently escalate cases when appropriate.
 </li>
 <li>
 Reliable self-starter with excellent attendance, time management skills, and an eagerness to learn quickly.
 </li>
 <li>
 Ability to communicate optimistically and professionally with clients, maintaining poise under pressure.
 </li>
 <li>
 Team player mentality with an open mind and the ability to work independently in a dynamic environment.
 </li>
 </ul>
</div>

Customer Support Representative - English

ATEXIS

<div>
 
 
 Field Service Representative (FSR) &ndash; C295
 
 
 
 The Field Service Representative (FSR) provides on-site technical and operational support to customers operating the
 
 C295 aircraft
 
 , ensuring high fleet availability, airworthiness, and customer satisfaction throughout the aircraft lifecycle.
 
 
 Location: Cairo, Egypt
 
 
 Starting date: March
 
 
 Contract Duration: 5 years, renewable each year
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as the primary technical interface between the customer and the manufacturer for all
 
 C295-related matters
 
 .
 </li>
 <li>
 Provide
 
 on-site support
 
 during aircraft operation, maintenance, inspections, troubleshooting, and defect resolution.
 </li>
 <li>
 Support
 
 Line and Base Maintenance
 
 activities, including fault diagnosis, corrective actions, and coordination of repairs.
 </li>
 <li>
 Assist with
 
 aircraft entry into service
 
 , delivery, acceptance, and induction activities.
 </li>
 <li>
 Monitor fleet performance, reliability, and technical issues; propose corrective and preventive actions.
 </li>
 <li>
 Support and coordinate
 
 spares, repairs, and AOG
 
 situations to minimize aircraft downtime.
 </li>
 <li>
 Interface with Engineering, Supply Chain, and Program teams to ensure timely technical solutions.
 </li>
 <li>
 Support
 
 modifications, Service Bulletins, and Airworthiness Directives
 
 implementation.
 </li>
 <li>
 Assist during
 
 ground and flight tests
 
 , functional checks, and certification-related activities.
 </li>
 <li>
 Provide technical advice and guidance to customer maintenance and operations teams.
 </li>
 <li>
 Ensure compliance with
 
 airworthiness, safety, and quality standards
 
 .
 </li>
 <li>
 Prepare and maintain technical reports, event summaries, and customer communications.
 </li>
 </ul>
 
 
 Required Profile:
 
 
 <ul>
 <li>
 Strong background in
 
 aircraft systems
 
 , maintenance, and operational support.
 </li>
 <li>
 Proven experience with
 
 C295 aircraft
 
 or similar military transport platforms.
 </li>
 <li>
 Ability to work independently in operational environments, including deployed or overseas locations.
 </li>
 <li>
 Strong communication skills for interaction with customers, OEM engineering teams, and program stakeholders.
 </li>
 <li>
 High level of autonomy, adaptability, and problem-solving capability.
 </li>
 </ul>
 
 
 Typical Environment:
 
 
 <ul>
 <li>
 Customer bases, MRO facilities, and operational theaters.
 </li>
 <li>
 Possible international travel and deployment in demanding operational conditions.
 </li>
 </ul>
 
 
</div>

Field Service Representative

ZainTECH

<div>
 The Sales Development Representative (SDR) is responsible for driving pipeline growth by identifying, engaging, and qualifying new business opportunities across target enterprise, corporate, and government segments. This role focuses on outbound prospecting, early-stage relationship building, and generating high-quality opportunities that contribute directly to revenue growth.
 
 
 The SDR will work closely with Account Managers and Sales teams to ensure qualified prospects are effectively progressed through the sales cycle, supporting ZainTECH&rsquo;s expansion across key ICT solution areas.
 
 
 Responsibilities:
 
 
 Pipeline Generation &amp; Prospecting
 
 
 <ul>
 <li>
 Drive outbound prospecting activities to generate qualified leads and new business opportunities
 </li>
 <li>
 Identify and research target accounts across enterprise, corporate, and public sector markets
 </li>
 <li>
 Execute structured outreach through calls, emails, and digital engagement channels
 </li>
 <li>
 Secure meetings and discovery sessions with key decision-makers and influencers
 
 
 </li>
 </ul>
 Lead Qualification &amp; Opportunity Development
 
 
 <ul>
 <li>
 Assess prospects based on business needs, buying intent, decision-making structure, and strategic fit
 </li>
 <li>
 Gather insights into customer environments, challenges, and future initiatives
 </li>
 <li>
 Maintain consistent follow-up to nurture prospects until qualified opportunities are created
 
 
 </li>
 </ul>
 Sales Collaboration
 
 
 <ul>
 <li>
 Partner closely with Account Managers to transition qualified leads into active opportunities
 </li>
 <li>
 Provide detailed handover notes, including customer context, requirements, and engagement history
 </li>
 <li>
 Support broader sales initiatives aligned with ZainTECH&rsquo;s ICT portfolio.
 
 
 </li>
 </ul>
 CRM &amp; Reporting
 
 
 <ul>
 <li>
 Maintain accurate records within Salesforce CRM, including prospect activity, pipeline updates, and engagement outcomes
 </li>
 <li>
 Support reporting requirements and ensure data integrity across sales processes
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in sales development, lead generation, or outbound B2B ICT sales
 </li>
 <li>
 Experience prospecting across enterprise or government customer environments is preferred
 </li>
 <li>
 Demonstrated ability to achieve activity targets and contribute to revenue pipeline growth
 </li>
 <li>
 Experience using CRM platforms such as Salesforce
 </li>
 <li>
 Familiarity with sales engagement tools and structured outreach methodologies
 </li>
 <li>
 Strong written and verbal communication skills in English and Arabic
 </li>
 <li>
 Excellent relationship-building and stakeholder engagement capabilities
 </li>
 <li>
 Highly organized with strong time management and prioritization skills
 </li>
 <li>
 Self-motivated, results-driven, and comfortable working in a fast-paced environment
 </li>
 <li>
 Entrepreneurial mindset with a strong desire to learn and grow within technology sales
 </li>
 </ul>
</div>

Sales Development Representative

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Summary:
 
 
 
 The inside sales representative will be responsible for managing existing customers, understanding their needs, and ensuring a smooth sales process. The ISR is also responsible for developing new leads and targeting prospects. At the heart of this role is closing sales and exceeding targets. To be successful as an inside sales representative you should be able to build instant rapport and achieve customer satisfaction. A top inside sales representative should also be very competitive and a good listener.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Communicate with existing customers and make outbound calls to potential customers.
 </li>
 <li>
 Conducting monthly business reviews with existing customers.
 </li>
 <li>
 Identify growth opportunities for customers.
 </li>
 <li>
 Use internal data and tools to deliver the best performance.
 </li>
 <li>
 Coach and train existing clients and onboard new clients.
 </li>
 <li>
 Researching and qualifying new leads and prospects.
 </li>
 <li>
 Understanding existing customers' needs and identifying upsell opportunities.
 </li>
 <li>
 Executing Renewals on time and with quality.
 </li>
 <li>
 Answering potential customers' questions and sending additional information and proposals.
 </li>
 <li>
 Learning, presenting, and demonstrating various products.
 </li>
 <li>
 Staying informed about competing products and services.
 </li>
 <li>
 Closing sales and achieving sales targets.
 
 
 </li>
 </ul>
 
 Desired Qualifications:
 
 
 
 <ul>
 <li>
 Fluent in English
 </li>
 <li>
 Bachelor&rsquo;s Degree in Related fields.
 </li>
 <li>
 2-3 years of previous experience in Account management and new business acquisition
 </li>
 <li>
 Strong listening and sales skills including financial negotiation skills, objection handling, competitive dispositioning, problem solving, etc.
 </li>
 <li>
 Familiar with Microsoft Office and CRM software such as Salesforce.com.
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Excellent communication skills, both verbal and written.
 </li>
 <li>
 Good organizational skills and the ability to multitask.
 </li>
 <li>
 Excellent phone and cold calling skills.
 </li>
 <li>
 Exceptional customer service skills.
 </li>
 <li>
 Ability to achieve sales targets
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Inside Sales Representative [PIPELINE]

AEROCONTACT

<div>
 Safran est un groupe international de haute technologie op&eacute;rant dans les domaines de l'a&eacute;ronautique (propulsion, &eacute;quipements et int&eacute;rieurs), de l'espace et de la d&eacute;fense. Sa mission : contribuer durablement &agrave; un monde plus s&ucirc;r, o&ugrave; le transport a&eacute;rien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implant&eacute; sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou europ&eacute;en sur ses march&eacute;s. Safran est la 2&egrave;me entreprise du secteur a&eacute;ronautique et d&eacute;fense du classement &laquo; World's Best Companies 2024 &raquo; du magazine TIME. Safran Aircraft Engines con&ccedil;oit, produit et commercialise, seul ou en coop&eacute;ration, des moteurs a&eacute;ronautiques civils et militaires aux meilleurs niveaux de performance, fiabilit&eacute; et respect de l'environnement. La soci&eacute;t&eacute; est notamment, &agrave; travers CFM International*, le leader mondial de la propulsion d'avions commerciaux courts et moyen-courriers. * CFM International est une soci&eacute;t&eacute; commune 50/50 de Safran Aircraft Engines et GE Aerospace. Parce que nous sommes persuad&eacute;s que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunit&eacute;s d'emploi.
 
 
 Mission description
 
 
 Would you like to be as close as possible to the operational use of CFM products? The Field Service and Flight Ops department within the Civil Engines Customer Support organization brings together an international team of Field Service Engineers (FSE) deployed as close as possible to our customers' operations: airlines and engine repair shops. In an environment where our customers' flight activities are growing and constantly evolving, we need to adapt our local support to ensure a high level of customer satisfaction by providing each customer with the technical assistance required for optimized operation of their fleets. The FSE will be based in Cairo, Egypt, on a local Safran contract and will be responsible for supporting Egyptian customers operating CFM56 and LEAP engines, in collaboration with a second FSE also based in Cairo. The Field Service Engineer (FSE) is the Safran Aircraft Engines/CFM representative based close to the customer, providing technical support on CFM products in accordance with the signed contracts. After an initial training period in France (Montereau site near Paris) and/or at another customer location alongside an experienced FSE, the main missions will be to: Ensure 24/7 communication between the supported customers and the OEM (Original Equipment Manufacturer) and act as the primary CFM interface for the customer. Establish and maintain a professional, trust-based relationship with customers. Listen to the customer, understand their issues and propose solutions identified together with the customer team. Provide technical support, including recommendations to customers, assistance with resolving technical issues, and support in the use of technical documentation and existing tools. Actively contribute to the life of the Customer Team in coordination with the CSM (Customer Support Manager) or CPM (Customer Program Manager), fully supporting the team on the customer's site. Coordinate fleet plans and services under OEM responsibility (Lease Pool, Vendors, Training, EMOS interventions initiated by the OEM) for the customers. Report, together with the CSM or CPM, a shared view of customer satisfaction. Anticipate and alert the OEM to any imminent crisis Actively support sales campaigns (products and services) and promote Services, in line with the sales policy. Accurately record all operational data in the dedicated IT tools.
 
 
 To succeed in this role, solid knowledge and skills in turbofan engine operation as well as in the implementation of their maintenance procedures are a strong asset. Excellent interpersonal skills and a strong customer focus are essential, as interactions with Safran internal customer teams and customers worldwide are frequent and part of everyday work. Given the international environment of the company, our customers and the location of the position, you must have an excellent command of English. You are proactive, autonomous, enjoy customer-facing activities and are motivated by working in an international environment. Engineering degree level Minimum 5 years of experience in the aerospace industry
</div>

CFM Field Service Engineer  Cairo (Egypt) F/H - LE - ENGINEERING SUPPORT & SERVICES

Ecolab

<div>
 Ecolab is seeking an
 
 Associate Credit Representative
 
 who will be responsible for an assigned portfolio of accounts. In this role you will be accountable for managing all aspects of a portfolio which include collection activities necessary to reduce AR aging, DSO and mitigate risk for the company. This requires good written and verbal communication skills and applicable accounting, reconciliation, analytical and collection skills necessary to achieve the company and department objectives.
 
 
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 The opportunity to take on some of the world&rsquo;s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
 </li>
 <li>
 The ability to make an impact and shape your career with a company that is passionate about growth
 </li>
 <li>
 The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
 
 
 </li>
 </ul>
 
 Description
 
 
 
 Manage portfolio of customer accounts, working closely with sales to meet past due and DSO targets. Follow IMEA guidelines on assessing customer risk and risk mitigation of own portfolio of accounts. Apply policy &amp; procedures for collections, credit hold and credit risk to meet cash targets.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Establish and ensure monthly collection goals are integrated with total Saudi goals and targets flow to individual collectors.
 </li>
 <li>
 Implement strategies and deploy resources to meet collection targets and objectives.
 </li>
 <li>
 Drive sustained collections process improvement through the organization by changing behaviours around collections management using six sigma methodologies and integration of other functional disciplines.
 </li>
 <li>
 Establish and maintain effective Internal and External working relationships; including Sales, Supply Chain, Customer Service, Finance, Customer Relationships.
 </li>
 <li>
 Act as Escalation Leader for financial and customer issues
 </li>
 <li>
 Ensure team and individual goals on past due improvement are achieved.
 </li>
 <li>
 Monitor &amp; escalate defined uncollectable accounts; Manage National Legal and Collection Agency Portfolios
 </li>
 <li>
 Lead &amp; support business AR specific policies, processes and improvement projects
 </li>
 <li>
 Drive regular involvement of Regional, Market and National Sales management in regular status of portfolios.
 </li>
 <li>
 Perform customer risk assessments with appropriate policies to limit the dollar value of risk exposure with specific customers.
 </li>
 <li>
 Ensure collection processes are documented and followed in compliance with SOX requirements.
 </li>
 <li>
 Develop succession planning for team, identifying training requirements and milestone targets
 </li>
 <li>
 Support internal and external audits as required.
 </li>
 <li>
 Provide meaningful commentary as part of monthly requirements for bad debt and top overdue reporting.
 </li>
 <li>
 Basic Qualifications
 </li>
 <li>
 Strong verbal and written communication in English.
 </li>
 <li>
 Previous experience in collections or customer facing role.
 </li>
 <li>
 Robust competency in Microsoft.
 </li>
 <li>
 Knowledge in working with database applications and ERP systems e.g., SAP.
 </li>
 <li>
 Ability to influence internally with key stakeholders and externally with customers.
 </li>
 <li>
 Preferred Qualifications
 </li>
 <li>
 University degree
 </li>
 <li>
 3-5 years of business experience in credit.
 </li>
 <li>
 Ability to influence without authority.
 </li>
 <li>
 Knowledge in working with database applications SAP.
 </li>
 <li>
 High level proficiency in Microsoft.
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Skills &amp; Competencies:
 </li>
 <li>
 Self -motivated; Assertive
 </li>
 <li>
 Proven record of meeting deadlines
 </li>
 <li>
 Process-orientation with customer focus
 </li>
 <li>
 Time management, organization, and prioritization skills
 </li>
 <li>
 Ability to apply judgment in problem solving
 </li>
 <li>
 Ability to ask probing questions to obtain necessary information
 
 
 </li>
 </ul>
 
 Our Commitment to a Culture of Inclusion &amp; Belonging
 
 
 
 Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
</div>

Credit Controller Associate

Nestlé

<div>
 
 Sales Supervisor &ndash; Nile Delta
 
 
 
 
 POSITION SNAPSHOT
 
 
 
 Location: Nile Delta, Egypt (Ismailia, Mansoura &amp; Damietta)
 
 
 Company: Nestl&eacute;
 
 
 
 Position Summary
 
 
 
 Joining Nestl&eacute; means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment &ndash; passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. The Sales Supervisor will act as a single point of contact for all businesses for implementation "Picture of success" in field.
 
 
 
 A DAY IN THE LIFE &hellip;
 
 
 
 <ul>
 <li>
 Ensure achievement of agreed targets/KPIs (GPS, TS, distribution, merchandising) in the assigned Area.
 </li>
 <li>
 Follow up, update and flawless execution of Field Sales Plan for his area.
 </li>
 <li>
 Execute daily monitoring of Sales Rep. Performance vs. "Picture of Success" (evaluation and calibration accuracy).
 </li>
 <li>
 Responsible for the execution of the Channel plans at the point of sales, Support the development of Field Sales, Channel Plans for each category by providing feedback on the Cycle plan activities agreed in action plans.
 </li>
 <li>
 Ensure adherence of all Company principles and policies and Safety and local legal regulations.
 </li>
 <li>
 Coach, motivate, develop, evaluate and control direct sales force, merchandisers, eventually retailers.
 
 
 </li>
 </ul>
 
 ARE YOU A FIT?
 
 
 
 <ul>
 <li>
 Experience: Minimum of 2 years in field sales, with proven management and people development skills.
 </li>
 <li>
 Sales Background: Prior experience in a Sales Representative role is essential.
 </li>
 <li>
 Must be a resident in Ismailia, Mansoura or Damietta
 </li>
 <li>
 Industry Knowledge: Experience in FMCG, distribution, or retail is preferred.
 </li>
 <li>
 Language Skills: Proficiency in English is a plus.
 </li>
 </ul>
</div>

Associate Manager, Sales

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