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customer support specialist Jobs in Atlanta

customer support specialist

customer support representative

OrthoAtlanta

<div>Customer Service Representative
Location: Atlanta, GA 
Schedule: Full-time Hourly 
Compensation: Competitive compensation and inclusive benefits for a strong total rewards package. 
About OrthoAtlanta
Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact. 
What You&rsquo;ll Do<div>
As a Customer Service Representative at OrthoAtlanta, you&rsquo;ll: 
<ul><li>Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard</li><li>Schedule appointments and follow-ups accurately and efficiently</li><li>Enter and update patient demographics and insurance information in Epic</li><li>Create and manage patient cases and referral entries</li><li>Verify insurance eligibility and referral requirements</li><li>Work referral work queues and index documentation in OnBase and Epic</li><li>Provide clear directions, declare calls, and guide patients as needed</li><li>Collaborate with colleagues across departments in a fast-paced environment</li><li>Deliver an exceptional patient experience with professionalism and empathy</li><li>Support additional tasks and projects as assigned by the Call Center Manager</li></ul></div>
A Great Fit If You&hellip;<ul><li>Thrive in a busy, phone-driven environment with fast call volume</li><li>Bring empathy, clarity, and efficiency to every patient interaction</li><li>Communicate with confidence and compassion&mdash;both in writing and over the phone</li><li>Stay organized and composed, even during high-pressure moments</li><li>Understand the importance of accuracy in patient records and scheduling</li></ul>
What You&rsquo;ll Need<ul><li>High school diploma or GED</li><li>2+ years of experience in a medical office or call center (preferred)</li><li>Working knowledge of Epic (strongly preferred)</li><li>Familiarity with medical terminology (preferred)</li><li>Excellent verbal and written communication skills</li><li>Detail-oriented with strong time management and multitasking abilities</li><li>Discretion, professionalism, and a team-first mindset</li></ul>
Why OrthoAtlanta?<ul><li>Join a trusted name in orthopedic and sports medicine care</li><li>Be part of a patient-first culture where your voice and contributions matter</li><li>Enjoy ongoing opportunities for career growth and development</li></ul> 
Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!</div>

Customer Service Representative

United Digestive

<div>GENERAL SUMMARY OF DUTIES: United Digestives Customer Service Representative is responsible for providing effective customer service to patients, vendors, insurance companies, and other medical facilities. The position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.
REPORTS TO: Revenue Cycle Manger
RESPONSIBILITES 
Duties include but are not limited to:<ul><li>
Verify patient demographics, insurance coverage, and complete data entry as needed</li><li>
Review patients account history to understand payments received and amount due from patient</li><li>
Provide transaction history summary to patient to help them understand their copay/coinsurance/deductible owed on their account</li><li>
Request and obtain payment from patient for balance owed</li><li>
Route calls as necessary to appropriate resource</li><li>
Identify and escalate priority issues</li><li>
Document all call information to ensure proper call history is recorded</li><li>
Additional duties and responsibilities as assigned</li></ul>
REQUIRED EDUCATION, SKILLS, &amp; EXPERIENCE 
High School Diploma or GED required, 2 years of college or Associates Degree preferred; 2 years of customer service experience in a health care organization is required, or an equivalent combination of relevant education and/or experience. Must be customer service oriented, computer literate and able to operate an Electronic Medical Record (preferably eCW), and multiple Microsoft Office applications. Knowledge of medical terminology, effective mathematical and analytical skills are required, along with advanced trouble shooting skills.
ADDITIONAL SKILL AND EXPERIENCE 
Customer Service Representative must be able to:<ul><li>
Displays a professional outgoing warm and helpful attitude</li><li>
Always provide a high level of service to all stakeholders including coworkers, patients, physicians, and vendors</li><li>
Communicate clearly with coworkers, patients, physicians and vendors through telephone, email, and in-person</li><li>
Plan, prioritize, and complete multiple tasks as delegated by RCM Leadership</li><li>
Must be flexible, organized, and function well under pressure</li><li>
Answer emails, voicemails, communicate issues in a timely and efficient manner</li><li>
High level of curiosity, self-motivation, and attention to detail</li><li>
Ability to work independently with strong organizational skills</li><li>
Ability to communicate effectively both orally and in writing</li><li>
Maintain composure and always set a professional example</li></ul> 
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS 
Requires sitting and standing associated with a normal office environment, travel as business needs dictate. 
 
DRUG FREE WORKPLACE 
United Digestive is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.
EQUAL OPPORTUNITY EMPLOYER 
United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.</div>

<div>
 
 Job Description Summary
 
 
 
 Liberator Medical Supply&trade; (LMS) has been serving urology and ostomy customers for more than two decades. LMS is dedicated to providing high-quality, innovative medical supplies combined with exemplary customer service, discreet delivery of supplies and support with insurance paperwork and representation.
 
 
 We have an immediate need for Customer Service Representatives! This is a 100% remote, work from home position!
 
 
 In this role you will provide effective customer service for all external Liberator Medical Supply, Inc. customers by utilizing in-depth knowledge of company products and programs
 
 
 
 Job Description
 
 
 
 We are
 
 the makers of possible
 
 
 
 BD is one of the largest global medical technology companies in the world. Advancing the world of health&trade; is our Purpose, and it&rsquo;s no small feat. It takes the imagination and passion of all of us&mdash;from design and engineering to the manufacturing and marketing of our billions of MedTech products per year&mdash;to look at the impossible and find transformative solutions that turn dreams into possibilities.
 
 
 We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you&rsquo;ll be supported to learn, grow and become your best self. Become a
 
 maker of possible
 
 with us.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
 </li>
 <li>
 Process customer returns according to established department policies and procedures.
 </li>
 <li>
 Work closely with the Medical Billing department to resolve disputed Billing charges
 </li>
 <li>
 Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
 </li>
 <li>
 Partner with Sales Representatives to meet or exceed customer service expectations.
 
 
 </li>
 </ul>
 
 Minimum Requirements
 
 
 
 <ul>
 <li>
 1+ years medical industry or call center/customer service experience
 </li>
 <li>
 Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
 </li>
 <li>
 Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
 </li>
 <li>
 High School Diploma or general education degree (GED)
 
 
 </li>
 </ul>
 
 Preferred Requirements
 
 
 
 <ul>
 <li>
 Ability to solve practical problems and deal with a variety of variables.
 </li>
 <li>
 Knowledge of Microsoft Office Applications
 </li>
 <li>
 Ability to work some evening shifts, weekends, or overtime as needed
 
 
 </li>
 </ul>
 
 We Offer a Comprehensive Benefits Package To Include
 
 
 
 <ul>
 <li>
 Up to 12 company paid holidays
 </li>
 <li>
 Medical, dental and vision insurance
 </li>
 <li>
 401(k)
 </li>
 <li>
 Tuition Reimbursement
 </li>
 <li>
 Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!
 
 
 </li>
 </ul>
 At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
 
 
 For certain roles at BD, employment is contingent upon the Company&rsquo;s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD&rsquo;s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
 
 
 
 Why Join Us?
 
 
 
 A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It&rsquo;s also a place where we help each other be great, we do what&rsquo;s right, we hold each other accountable, and learn and improve every day.
 
 
 To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you&rsquo;ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
 
 
 To learn more about BD visit https://bd.com/careers
 
 
 Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
 
 
 #earlycareer
 
 
 
 Required Skills
 
 
 
 Optional Skills
 
 
 Primary Work Location
 
 
 USA FL - Stuart Airport Road
 
 
 Additional Locations
 
 
 Work Shift
 
 
 At BD, we are strongly committed to investing in our associates&mdash;their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
 
 
 Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates&rsquo; progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
 
 
 
 Salary Range Information
 
 
 
 $14.00 - $21.60 USD Hourly
</div>

Sage

<div></div><div><div><div>Job Description</div><div> This role is responsible for conducting deep investigation and hands on testing, collaborating with peers to validate findings, escalating defects or required fixes to appropriate teams, and working directly with customers to resolve issues while educating them on best practices and product usage.
 
 
*This is a hybrid role - 3 days/week in office*</div></div> 
<div><div>
Key Responsibilities</div><div><li>Resolve Customer Issues: Own cases by performing detailed technical investigation, replicating issues, and determining optimal solutions.
</li> 
<li>Perform Hands on Troubleshooting: Test, validate, and reproduce customer reported problems in controlled environments to identify root causes.
</li> 
<li>Collaborate and Escalate When Needed: Partner with peers, product teams, or engineering to escalate confirmed defects, propose fixes, and contribute insights that support product improvements.
</li> 
<li>Work Directly with Customers: Provide clear guidance, corrective steps, and education to help customers resolve issues and build confidence in their product usage.
</li> 
<li>Document Technical Findings: Maintain detailed, accurate case notes and troubleshooting paths to ensure consistency and continuity across support teams.
</li> 
<li>Identify Trends and Recommend Improvements: Recognize recurring issues, data patterns, or process gaps and share recommendations to enhance workflows or product stability.</li> 
 
 
Skills, Know How, and Experience
 
Must Have:
 
<li>Strong written and verbal communication skills.
</li> 
<li>Ability to analyze and reproduce technical customer issues.
</li> 
<li>Demonstrated customer focus with the ability to educate and guide users.
</li> 
<li>Solid problem solving skills with structured troubleshooting approaches.
</li> 
<li>Comfort working in a fast paced environment with evolving priorities.
</li> 
<li>Experience in a customer support or service role (phone, email, or chat).
</li> 
<li>Ability to use and navigate multiple IT systems
</li> 
 
Preferred:
 
<li>Experience providing Level 2 or advanced technical support.
</li> 
<li>Background in software troubleshooting or application support.
</li> 
<li>Familiarity with defect escalation or issue tracking systems.
</li> 
 
Plenty of perks:
 
<li>100% paid premiums for health, dental, and vision coverage.
</li> 
<li>RRSP contribution match (100% up to 4%).
</li> 
<li>35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days).
</li> 
<li>18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
</li> 
<li>5 days paid yearly to volunteer (through Sage Foundation).
</li> 
<li>$5,250 tuition reimbursement per calendar year starting 6 months after the hire date.
</li> 
<li>Sage Wellness Rewards Program (annual fitness reimbursement).
</li> 
<li>Library of on-demand career development options and ongoing training offerings.
</li> 
Who is Sage: https://www.sage.com/en-us/company/about-sage/
 
Life at Sage: https://www.sage.com/en-us/company/careers/
 
Our Values &amp; Behaviors: https://www.youtube.com/watch?app=desktop&amp;v=vt5JXf-Gwno&amp;feature=youtu.be
 
 
#LI-MT1</div></div></div><div></div>

Customer Support Specialist

Jerry

<div>
 
 About The Opportunity
 
 
 
 Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we&rsquo;re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
 
 
 We are looking for a
 
 Customer Service Agent
 
 to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
 
 
 
 How You Will Make An Impact
 
 
 
 <ul>
 <li>
 Respond to inbound calls from existing customers
 </li>
 <li>
 Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
 </li>
 <li>
 Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
 </li>
 <li>
 Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 You can multitask and manage multiple competing priorities
 </li>
 <li>
 You are passionate about helping others
 </li>
 <li>
 Has 2+ years of experience working in a call center environment
 
 
 </li>
 </ul>
 
 Compensation And Perks
 
 
 
 <ul>
 <li>
 Hourly wage: $19.00 - 21.00
 </li>
 <li>
 We will pay for your P&amp;C license (expected within 60 days after starting)
 </li>
 <li>
 Medical, dental, vision insurance, 401K match
 </li>
 <li>
 Ability to work remotely (we provide work equipment)
 </li>
 <li>
 Ongoing training and mentorship from our leadership team
 </li>
 <li>
 An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
 
 
 </li>
 </ul>
 
 This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
 
 
 
 
 While we appreciate your interest and application, only applicants under consideration will be contacted.
 
 
 
 
 Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
 
 
 
 
 Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at
 
 
 recruiting@jerry.ai
 
 
 
 
 The successful candidate&rsquo;s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
 
 
 
 
 We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
 
 
 
 
 About Jerry.ai
 
 
 
 Jerry.ai is America&rsquo;s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
 
 
 Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
 
 
 We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers &mdash; and we&rsquo;re just getting started.
 
 
 Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
 
 
 Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that&rsquo;s disrupting a massive market.
</div>

Customer Service Agent (Remote)

The UPS Store 2215

Now Hiring: Full-Time Customer Service/Shipping Sales AssociateThe UPS Store &ndash; The Peach Shopping Center2870 Peachtree Rd in the center of BuckheadThe UPS Store is looking for a full-time (40 hours) Customer Service Representative to join our fast-paced, high-performing team!We are proud to be a top store in the country, which means we stay busy and work hard &mdash; but we also enjoy what we do and support each other as a team.Schedule Requirements:<ul><li>Must be available to work Saturdays and Sundays 10-3:30</li><li>Weekday shifts between 8:00 AM &ndash; 6:30 PM</li></ul>What We&rsquo;re Looking For:<ul><li>Strong customer service skills with a problem-solving mindset</li><li>Friendly, professional communication</li><li>Solid computer proficiency</li><li>Ability to multitask in a fast-paced environment</li><li>Ability to stand for extended periods and lift up to 20 lbs</li></ul>Job Responsibilities Include:<ul><li>Assisting customers with shipping and mailing needs</li><li>Professionally packing items</li><li>Tracking packages and initiating claims</li><li>Managing private mailboxes</li><li>Printing, copying, scanning, and fax services</li><li>Passport photos and notary services</li></ul>Compensation:Starting at $16/hour, based on experience.If you&rsquo;re dependable, energetic, and ready to be part of a hardworking team, we&rsquo;d love to hear from you!Please email your resume with 2 references to:store2215@theupsstore.comSubject line: &ldquo;Full Time UPS Store Job Opening&rdquo;Attn: Allison CaricoPosition available immediately.Pay: $16.00 - $20.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Work Location: In person

Customer Service Shipping Sales Associate

BRADFORD HEALTH SERVICES

<div>About Company:
We&rsquo;re officially a Great Place to Work&reg;! We&rsquo;ve always believed that supporting our team is just as important as supporting our patients. Now, we&rsquo;re proud to share that we&rsquo;ve earned Great Place To Work&reg; Certification - based entirely on feedback from our own employees.
Read more here: https://ow.ly/YQ1C50WuRH1
This certification reflects the culture we&rsquo;ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.
At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.<ul><li>
Medical Coverage &ndash; Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.</li><li>
Expanded Coverage &ndash; Options for domestic partners and a wider network of in-network providers.</li><li>
Mental Health Support &ndash; Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.</li><li>
Voluntary Coverages &ndash; Pet insurance, home and auto insurance, family legal services, and more.</li><li>
Student Loan Repayment &ndash; Available for nurses and therapists.</li><li>
Retirement Benefits &ndash; 401(k) plan through Voya to help employees plan for the future.</li><li>
Generous PTO &ndash; A robust paid time off policy to support work-life balance.</li><li>
Voluntary Benefits for Part-Time Employees &ndash; Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.</li></ul> 
About the Role:
The Business Development Representative for Bradford at Warrior plays a critical role in driving the growth and expansion of our organization by identifying and cultivating new business opportunities in Georgia. This position focuses on building strong relationships with potential clients, understanding their needs, and effectively communicating how our health care solutions can address those needs. The successful candidate will collaborate closely with sales, marketing, and clinical teams to develop tailored proposals and strategies that align with market demands. By continuously researching industry trends and competitor activities, the representative will help position the company as a leader in health care services. Ultimately, this role is essential for increasing market share, enhancing client satisfaction, and contributing to the overall success of the organization. 
Responsibilities:<ul><li>
Identify and qualify new business opportunities through research, networking, and outreach within the health care sector</li><li>
Engage with prospective clients via phone calls, emails, and meetings to understand their challenges and present appropriate health care service solutions</li><li>
Collaborate with internal teams to develop customized proposals and presentations that meet client requirements and regulatory standards</li><li>
Maintain accurate records of client interactions and sales activities using CRM software to track progress and forecast potential revenue</li><li>
Stay informed about industry trends, competitor offerings, and regulatory changes to provide insights that support strategic decision-making</li></ul> 
Minimum Qualifications:<ul><li>
Bachelor&rsquo;s degree in business, marketing, healthcare administration, or a related field</li><li>
Proven experience in sales or business development, preferably within the health care services industry</li><li>
Strong communication and interpersonal skills with the ability to build rapport with diverse stakeholders</li><li>
Familiarity with CRM tools and sales pipeline management</li><li>
Ability to work independently and as part of a collaborative team in a fast-paced environment</li></ul> 
Preferred Qualifications:<ul><li>
Experience working with health care providers, payers, or related organizations</li><li>
Knowledge of health care regulations and compliance standards</li><li>
Advanced degree or certification in health care management or sales</li><li>
Demonstrated success in meeting or exceeding sales targets in a health care setting</li><li>
Proficiency in data analysis and market research techniques</li></ul> 
Skills:
The required skills enable the Business Development Representative to effectively identify and engage potential clients by leveraging strong communication and interpersonal abilities. Proficiency with CRM software and sales management tools ensures organized tracking of leads and efficient pipeline management. Knowledge of the health care industry and regulatory environment allows the representative to tailor solutions that meet client needs while maintaining compliance. Preferred skills such as market research and data analysis support strategic decision-making and help anticipate market trends. Together, these skills empower the representative to drive business growth, foster long-term client relationships, and contribute meaningfully to the organization's success.</div>

Business Development Representative

Explore 659+ Customer support representative in Atlanta this March. Find roles across top companies and apply now to boost your career.

659 customer support representative jobs In Atlanta

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Support Specialist

Customer Service Agent (Remote)

Customer Service Shipping Sales Associate

Business Development Representative