bilingual customer care advocate

call center representative - remote Jobs in Kansas City

call center representative - remote

chat support associate Jobs in Kansas City

chat support associate

customer service rep

customer service rep (9571) 551 n grand boulevard Jobs in Kansas City

customer support representative

MHC Kenworth

Description: 
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for an Customer Support Specialist. This position handles inbound emergency and service calls from customers and drivers and uses established policies, procedures, and systems to schedule and manage repairs in a 24/7 environment.
 <ul>
<li>Answers inbound breakdown and non-domicile truck repair calls and schedules repairs. Arranges for substitute trucks as required.</li>
<li>Ensures trucks are returned to service as quickly as possible and verifies repairs are adequate and cost appropriate.</li>
<li>Manages and documents each event in the computer systems provided.</li>
<li>Communicates repair status to the customer and branch management teams via multiple channels including email, text, and phone.</li>
<li>Performs other duties as assigned by supervisor.</li>
</ul>
Qualifications: 
<ul>
<li>One year of dispatching and/or truck, automotive, or heavy equipment repair industry experience strongly preferred.</li>
<li>Customer relationship management (CRM) systems experience preferred.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to handle multiple tasks simultaneously in a fast-paced environment.</li>
<li>Excellent critical thinking, problem solving, and decision-making abilities.</li>
<li>Ability to work a flexible schedule to meet business needs including nights and weekends.</li>
</ul>
Benefits: 
<ul>
<li>Competitive Salary</li>
<li>Medical, Dental and Prescription Insurance</li>
<li>Disability and Life Insurance</li>
<li>Paid Time Off program</li>
<li>401k and Profit Sharing with Employer Match</li>
<li>Flexible Spending Account</li>
<li>Internal Promotion Opportunities</li>
<li>On the Job Training</li>
</ul>

Dispatch Coordinator

Confidential

Job Overview We are currently seeking a dedicated and articulate Chat Support Associate to join a confidential organisation on a Full-Time or part time basis. In this role, you will be the first point of contact for customers, providing exceptional support and resolving enquiries through our live chat platform. The ideal candidate is a proactive problem-solver with a passion for delivering outstanding customer service. This position is based in Phoenix, Arizona, United States. The salary for this position is $65,000 - $75,000 USD per annum, dependent on experience. Responsibilities * Engage with customers in a professional, timely, and empathetic manner via live chat. * Accurately identify, assess, and resolve customer queries and concerns at the first point of contact. * Provide comprehensive information about products and services. * Troubleshoot technical issues and guide customers through to a resolution. * Meticulously document all customer interactions and update records in our CRM system. * Escalate complex or unresolved issues to the appropriate internal teams. * Collaborate with team members to improve customer service processes and standards. * Meet and exceed individual and team performance targets. Qualifications * Proven experience in a customer-facing role, ideally within a chat or digital support environment. * Exceptional written communication skills, with a strong command of grammar and punctuation. * Fast and accurate typing abilities. * The ability to multitask, prioritise, and manage time effectively in a dynamic setting. * A high degree of computer literacy and familiarity with CRM systems. * A patient and customer-focused mindset with excellent problem-solving skills. * Strong attention to detail and a commitment to quality. * The ability to work independently while also contributing positively to a team environment.

Chat Support Associate

Schat Communications

Job Overview Schat Communications is seeking a motivated and customer-focused Call Centre Representative to join our remote team. As a leading provider of wireless internet technology for communities across the Eastern Sierra, we are committed to delivering exceptional service and reliable connectivity. This is a fantastic opportunity for an experienced professional to become the first point of contact for our valued customers, providing support and ensuring a positive experience. This role is crucial to our mission of keeping our communities connected. Job Title: Call Center Representative - Remote Location: Michigan City, Indiana, United States (Fully Remote) Employment Type: FULL_TIME Salary: $25 - $100 USD per hour, commensurate with experience. Key Responsibilities As a Call Centre Representative, you will be responsible for managing customer communications and resolving their enquiries efficiently. Your duties will include:  <ul><li>Handling a high volume of inbound and outbound customer calls in a professional and courteous manner.</li><li>Identifying and assessing customers' needs to achieve satisfaction and resolution on the first contact.</li><li>Providing accurate, valid, and complete information by using the right methods and tools.</li><li>Assisting customers with troubleshooting basic technical issues related to their internet service.</li><li>Keeping detailed records of customer interactions, processing customer accounts, and filing documents.</li><li>Escalating unresolved issues to the appropriate internal teams for further investigation.</li><li>Meeting personal and team targets for quality, efficiency, and customer satisfaction.</li></ul>Qualifications and Skills The ideal candidate will possess a strong background in customer service and excellent communication skills. Key qualifications include:  <ul><li>Proven experience in a customer support or call centre role is essential.</li><li>Exceptional verbal and written communication abilities, with strong active listening skills.</li><li>A customer-oriented approach and the ability to adapt and respond to different types of characters.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using CRM systems and other relevant computer software.</li><li>The ability to work independently and manage your time effectively in a remote environment.</li><li>A dedicated, quiet home office space and a reliable, high-speed internet connection are required.</li><li>Experience within the telecommunications or technology sector is highly desirable but not essential.</li></ul> Benefits We value our employees and are pleased to offer a competitive and supportive package, which includes:  <ul><li>A highly competitive hourly wage.</li><li>The flexibility and convenience of a fully remote working arrangement.</li><li>A collaborative and supportive team culture dedicated to success.</li><li>Opportunities for ongoing professional development and career progression.</li></ul>

Call Center Representative - Remote

Evernorth

Job Overview Job Title: Remote Customer Service Representative Company: Evernorth (a division of The Cigna Group) Location: Remote (United States) Employment Type: Full-time Salary: $25 - $35 USD per hour Evernorth Health Services is a dynamic and forward-thinking health services organisation, dedicated to making healthcare more affordable and accessible. As a division of The Cigna Group, we provide innovative pharmacy benefits, specialised care coordination, and data-driven solutions to a wide range of clients. We are currently seeking a dedicated and empathetic Customer Service Representative to join our fully remote team. The ideal candidate will be a first point of contact for our valued members, providing outstanding support and ensuring a seamless customer experience. This role is crucial in helping individuals navigate their health services and manage complex medical conditions effectively. Responsibilities As a Customer Service Representative, you will be responsible for a variety of tasks focused on delivering exceptional support. Key responsibilities include: • Responding professionally and efficiently to customer enquiries via telephone, email, and digital messaging platforms. • Providing clear and accurate information regarding pharmacy benefits, claims, and available health solutions. • Assisting customers with problem-solving and resolving any issues they may encounter in a timely and empathetic manner. • Maintaining detailed and precise records of all customer interactions and transactions in our company database. • Collaborating with internal departments, including care coordination and pharmacy teams, to manage and resolve complex customer cases. • Adhering strictly to data protection and confidentiality policies to ensure the security of sensitive customer information. • Consistently meeting or exceeding established performance metrics and quality assurance standards. Qualifications To be successful in this role, you will need a combination of experience, skills, and personal attributes. The essential qualifications include: • Proven experience in a customer-facing service role. Experience within the healthcare, pharmacy, or insurance sectors is highly advantageous. • Exceptional verbal and written communication skills, with a talent for conveying complex information clearly and concisely. • Strong active listening and problem-solving abilities, with a genuine desire to help others. • A high degree of professionalism, patience, and empathy when dealing with sensitive situations. • Excellent organisational and time-management skills, with the ability to prioritise tasks effectively in a remote environment. • Proficiency in using standard office software and a strong capacity to learn new systems and customer relationship management (CRM) tools. • The ability to work independently and as part of a collaborative team in a remote setting. • A private, quiet, and distraction-free home office space with a reliable, high-speed internet connection. What We Offer • A competitive hourly wage of $25 - $35 USD. • The flexibility and convenience of a fully remote, full-time position. • The opportunity to build a rewarding career within a leading global health services organisation. • A supportive and inclusive team culture that values collaboration and professional growth. • Meaningful work that directly contributes to improving the health and well-being of our customers.

Remote Customer service

Alora Pharmaceuticals

<div><div><div><div><div><div><div><div>Location: </div></div><div>Alpharetta, GA
</div></div> 
<div><div><div>Posted: </div></div><div>7/30/2026
</div></div> 
<div><div><div>Location Name: </div></div><div>Alpharetta, GA
</div></div> 
</div></div></div><div><div><div><div><div><div>Wage: </div></div><div>Depends on Experience</div></div></div></div></div></div></div>
 <div>Inside Sales Representative &ndash; Alora Pharmaceuticals
Location: Alpharetta, GA or Remote Option 
Job Type: Full-Time
About Us: 
Alora Pharmaceuticals is a leading specialty pharmaceutical company and the parent company of six specialty pharmaceutical businesses. As we expand our product offerings, find ways to connect deeper with patients of our products, and prepare for upcoming brand and generic product launches, we are looking for a motivated Inside Sales Representative to join our team.
Position Overview: 
We are seeking a driven and results oriented Inside Sales Representative with experience in wholesale pharmaceutical sales. The ideal candidate is comfortable making outbound calls, building relationships, and selling pharmaceutical products to/with independent pharmacies, hospitals/clinics, physicians, and healthcare practitioners. They will also be accountable for maximizing the potential opportunity with a 3rd party distribution company, who will be buying directly from Alora and then selling our products to the various customer groups, by ensuring the customer experience is outstanding and that our product sales are growing month after month.
Key Responsibilities:
<ul><li>Proactively engage in outbound sales calls to independent pharmacies, hospitals/clinics, physicians, and healthcare practitioners to secure customers who would like to purchase Alora products.</li>
<li>Develop and maintain strong relationships with existing and prospective customers.</li>
<li>Educate customers on Alora&rsquo;s product portfolio, including upcoming brand and generic pharmaceutical launches, and the value that our products can bring to them and their patients.</li>
<li>Identify and capitalize on new sales opportunities to expand market share.</li>
<li>Collaborate with internal teams and 3rd party distribution company to ensure customer satisfaction and sales growth.</li>
<li>Manage 3rd party distribution company on a day-to-day basis to ensure customers are being set up expeditiously, pricing files are managed timely, their existing customers are being leveraged, and sales of our products are growing month after month.</li>
<li>Stay informed on industry trends, competitor activity, and market developments.</li>
</ul>
Qualifications:
<ul><li>Previous experience in wholesale pharmaceutical/hospital sales or a related field is preferred.</li>
<li>Strong communication, relationship-building, and strategic thinking skills.</li>
<li>Self-motivated with the ability to work independently and meet/exceed sales targets.</li>
<li>Proficiency in CRM systems and Microsoft Office Suite.</li>
<li>Problem solver and the ability to adapt to a fast-paced, evolving pharmaceutical market.</li>
</ul>
What We Offer:
<ul><li>Competitive salary with performance-based incentives.</li>
<li>Opportunities for career growth in a rapidly expanding pharmaceutical company.</li>
<li>Supportive team environment with comprehensive training.</li>
<li>Health, dental, and vision benefits.</li>
</ul>
If you're a motivated sales professional eager to grow with an industry leader, we&rsquo;d love to hear from you!</div>

Inside Pharmaceutical Sales Representative - Trade

Traders Insurance

<div>Reliable, Local Company, Providing Full-Time Remote Job Opportunities in the Kansas City Metro! - While this position is fully remote, we are looking for candidates that live in the Kansas City Metropolitan area. 
<div>
Play an integral role in driving success, being a part of a passionate team, working directly from the comfort of your own home. We value your expertise and passion and aim to create a supportive atmosphere that encourages personal and professional growth. We pride ourselves on being a leading company in our industry, known for our stability, reliability, and commitment to excellence. At Traders Insurance, we value employee empowerment, open communication, and the ability to make a difference. Join us today to enjoy a multitude of opportunities for learning, development, and advancement.</div> 
<div></div>
<div>
The Bodily Injury Claims Representative position is primarily responsible for the handling of bodily injury and associated property damage claims that result from an automobile accident. The role requires a basic level of technical expertise along with sufficient problem solving and organizational skills to gather details, investigate accidents, and manage the claims process. Every day is different as you work to resolve problems, and we ask that you be willing to work hard in a fast-paced and ever-changing environment. It is also expected this person exhibit strong interpersonal skills with other team members, while providing strong contributions to overall company and claims department success.</div> 

Responsibilities
<ul><li>
Primarily investigates and handles bodily injury claims along with associated property damage claims, including questions of coverage, liability, and damages, of moderate to high complexity.</li><li>
Ability to deliver superior customer service through strong verbal and written communication skills.</li><li>
Interviews customers, claimants, and witnesses.</li><li>
Helps determine coverage and liability (who's at fault for the damages).</li><li>
Partners with appraisers/estimators to manage vehicle repairs.</li><li>
Sets timely, adequate reserves in compliance with the company reserving philosophy.</li><li>
Negotiates with customers and other insurance carriers.</li><li>
Demonstrates ownership attitude with the ability to be analytical and make accurate decisions.</li><li>
Personal computer literate with proficiency in the use of Word and Excel.</li><li>
Ensures all operations are consistent with the stated mission and direction set forth by Traders.</li><li>
All other duties as assigned.</li></ul><ul><li>
Bachelor's degree or four years related work experience.</li><li>
1+ years of prior experience as an auto claims representative or equivalent experience</li><li>
AIC or CPCU degree or equivalent insurance course preferred.</li><li>
Ability to obtain and maintain adjuster license in required states.</li></ul> 

Compensation is commensurate with experience. 

Traders' employees also benefit from:
<ul><li>
Group Medical/Dental/Vision</li><li>
Employee and Dependent Life Insurance</li><li>
Pet Insurance</li><li>
Paid Parental Leave</li><li>
Paid Time Off</li><li>
401K Plan</li><li>
Training and Career Development</li><li>
Opportunities for Advancement</li></ul></div>

Bodily Injury Claims Representative (Remote)

The Ladder Method

The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics. Essential Duties and ResponsibilitiesRespond to incoming customer calls promptly and courteously to ensure a positive service experience. Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism. Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity. Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution. Provide clear and accurate information regarding products, fare media, programs, and related services. Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping. Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality.  Background and ExperienceHigh school diploma or equivalent required. Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred. Strong communication, problem solving, and interpersonal skills with the ability to manage challenging situations professionally. Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus. Availability to work extended hours, weekends, or holidays based on business needs.Employment follows an equal opportunity employment policy in all aspects of employment and employs personnel without regard to race, creed, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, veteran status, marital status, or any other consideration made unlawful by federal, state or local law, ordinance or regulation. Employment complies with the Americans with Disabilities Act and other applicable laws ensuring equal employment opportunities to qualified individuals with a disability, reasonable accommodations are made for the known physical or mental limitations of an otherwise qualified individual with a disability, unless hardship, direct threat to health or safety, or other job-related consideration exists.

Customer Service Rep

Explore 79+ Customer support representative in Kansas City this August. Find roles across top companies and apply now to boost your career.