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customer experience specialist/senior specialist Jobs in Ankara

customer experience specialist/senior specialist

customer service specialist Jobs in Ankara

customer service specialist

customer support and office administrative Jobs in Ankara

customer support and office administrative

inside sales specialist

customer support specialist

Nobel Biocare

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Job Description
 <br/>
 <br/>
 The Sales Support Specialist will play a critical role in providing technical and customer support for Nobel Biocare&rsquo;s dental implant solutions. This role will be responsible for assisting customers, sales representatives, and internal teams with product-related inquiries, troubleshooting issues, and ensuring a seamless experience for our clients. The ideal candidate has a strong technical background in dental implants and a customer-focused mindset to drive satisfaction and business success.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technical &amp; Customer Support
  </li>
  <li>
   Serve as the primary point of contact for technical inquiries related to Nobel Biocare&rsquo;s dental implants.
  </li>
  <li>
   Provide expert guidance to customers and internal teams on product features, troubleshooting, and best practices.
  </li>
  <li>
   Assist medium to small customers who may not have direct access to a sales representative.
  </li>
  <li>
   Respond to inbound calls and emails to ensure prompt resolution of customer issues.
  </li>
  <li>
   Sales Team Support
  </li>
  <li>
   Work closely with Territory Managers and the Product Manager to provide technical expertise.
  </li>
  <li>
   Support sales representatives with product demonstrations and technical explanations for customer meetings.
  </li>
  <li>
   Keep the sales team informed on product updates and technical developments.
  </li>
  <li>
   Proactive Customer Engagement &amp; Issue Resolution
  </li>
  <li>
   Conduct proactive follow-ups with customers to address concerns and ensure optimal product use.
  </li>
  <li>
   Identify and resolve potential issues, such as product handling challenges or high failure rates, before they escalate.
  </li>
  <li>
   Ensure customer retention and satisfaction by delivering an outstanding support experience.
  </li>
  <li>
   Training &amp; Documentation
  </li>
  <li>
   Develop and deliver training sessions to internal teams and customers on Nobel Biocare products.
  </li>
  <li>
   Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
  </li>
  <li>
   Provide feedback to product development teams based on customer insights to enhance product quality.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 Experience &amp; Knowledge
 <br/>
 <br/>
 <ul>
  <li>
   2+ years of experience in technical support, sales support, or customer service in the dental or medical device industry.
  </li>
  <li>
   Strong knowledge of dental implant systems and related treatment procedures.
  </li>
  <li>
   Experience working cross-functionally with sales, product management, and customer service teams.
  </li>
  <li>
   Hands-on experience with CRM software and technical support tools.
   <br/>
   <br/>
  </li>
 </ul>
 Education &amp; Skills
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Biomedical Engineering, Dentistry, or a related field preferred.
  </li>
  <li>
   Fluency in Turkish and English (both written and verbal).
  </li>
  <li>
   Excellent problem-solving and troubleshooting skills.
  </li>
  <li>
   Strong communication skills with the ability to explain technical concepts in a clear, customer-friendly manner.
  </li>
  <li>
   Ability to work independently while collaborating effectively with teams.
   <br/>
   <br/>
  </li>
 </ul>
 This job is based out of Ankara, Turkey.
 <br/>
 <br/>
 <strong>
  Operating Company
  <br/>
  <br/>
 </strong>
 Nobel Biocare
 <br/>
 <br/>
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>


Sales Support Specialist (Ankara,Turkey)

Johnson Controls

<div><p><b>What you will do:</b><br>
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment.</p><p><b><br>
How you will do it:</b></p><ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul><p><b><br>
What we look for:</b></p><ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul><p><br>
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</p></div>

Customer Service Specialist

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>Ankara, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
Ankara</p></div></div></div><div></div>

Content Moderator - English

3Shape

<div>
 <p>
  3Shape creates 3D Scanning &amp; CAD/CAM software solutions and award-winning technology that enables dental professionals to treat more people, more effectively and with improved patient care. A privately owned company, 3Shape whose company headquarters are based in Copenhagen, Denmark has now over 2000 employees worldwide, with offices and service centres in the Americas, Asia and Europe, serving customers in more than 100 countries. 3Shape has the ambition to offer our customers and end users a great full customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a Customer Support Consultant located in Ankara/ Turkiye to provide first rate service for our customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Areas of responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events
  </li>
  <li>
   Managing support cases. Collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
  </li>
  <li>
   Interact with other departments and escalate customers feedback further
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   You should possess the following competencies:
  </strong>
 </p>
 <ul>
  <li>
   Customer oriented approach
  </li>
  <li>
   At least one year experience at a technical support call center operating at preferably dentistry or medical field
  </li>
  <li>
   Strong verbal and written communication skills in English (Upper Intermediate level or higher), with the ability to convey information clearly and professionally to customers
  </li>
  <li>
   Problem solving and logical thinking skills
  </li>
  <li>
   Result oriented and stress resistant
  </li>
  <li>
   Analytical, multitasking, and empathetic skills
  </li>
  <li>
   Aspiration to self-development and eager to learn
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We offer:
  </strong>
 </p>
 <ul>
  <li>
   Participation in producing market-leading technology products for customers around the world
  </li>
  <li>
   Work in a unique professional, friendly and supportive environment
  </li>
  <li>
   Constant professional growth and development
  </li>
  <li>
   Opportunity to become a part of the success that 3Shape has created over the past 20 years
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We will be glad to welcome you in our team!
  </strong>
 </p>
 <p>
  You can follow us on social media:
  <u>
   https://www.facebook.com/3Shape/
  </u>
  <u>
   https://www.instagram.com/3shape_turkiye/
  </u>
  <u>
   https://www.youtube.com/user/3shape
  </u>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.
 </p>
</div>


Customer Support Consultant – Tier 1 - Ankara

Toll Group

<div>
 <strong>
  About Toll Group
  <br/>
  <br/>
 </strong>
 At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge &ndash; big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post &mdash; www.tollgroup.com
 <br/>
 <br/>
 Activities of the team may include:
 <br/>
 <br/>
 <ul>
  <li>
   Develop and maintain effective and professional customer relationships.
  </li>
  <li>
   Support account management and transaction processing.
  </li>
  <li>
   Provide product and technical support as it relates to customer transactions, customer feedback and other requests.
  </li>
  <li>
   Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
  </li>
  <li>
   Responding to customer queries and resolving issues as defined by customer agreement and relevant processes. This is an expert operational or support role, requiring strong knowledge and understanding of operational processes. Roles perform non-routine assignments and determine methods and procedures on newly introduced assignments. May provide informal leadership or training to other staff. Substantial (3+) job-related experience across the work function as well as technical or vocational training.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What moves you?
  <br/>
  <br/>
 </strong>
 At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
 <br/>
 <br/>
 Are you excited about this role but are concerned you don&rsquo;t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you&rsquo;re interested in this role but your past experience doesn&rsquo;t align perfectly then please talk to us &ndash; you may be just the right candidate for this or other roles we have coming up.
 <br/>
 <br/>
 At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
 <br/>
 <br/>
 To find out more about us visit www.careers.tollgroup.com
 <br/>
 <br/>
 You must be entitled to work in T&uuml;rkiye and be prepared to undertake pre-employment checks including a criminal history check and medical.
</div>


Logistics Coordinator

<div><p>3Shape creates 3D Scanning &amp; CAD/CAM software solutions and award-winning technology that enables dental professionals to treat more people, more effectively and with improved patient care. A privately owned company, 3Shape whose company headquarters are based in Copenhagen, Denmark has now over 2000 employees worldwide, with offices and service centres in the Americas, Asia and Europe, serving customers in more than 100 countries. 3Shape has the ambition to offer our customers and end users a great full customer experience.
</p><p>We are looking for a Customer Support Consultant located in Ankara/ Turkiye to provide first rate service for our customers.
</p><p><b>Areas of responsibilities:
</b></p><ul><li>Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events
</li><li>Managing support cases. Collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
</li><li>Interact with other departments and escalate customers feedback further
</li></ul><p><b>You should possess the following competencies:
</b></p><ul><li>Customer oriented approach
</li><li>At least one year experience at a technical support call center operating at preferably dentistry or medical field
</li><li>Strong verbal and written communication skills in English (Upper Intermediate level or higher), with the ability to convey information clearly and professionally to customers
</li><li>Problem solving and logical thinking skills
</li><li>Result oriented and stress resistant
</li><li>Analytical, multitasking, and empathetic skills
</li><li>Aspiration to self-development and eager to learn
</li></ul><p><b>We offer:
</b></p><ul><li>Participation in producing market-leading technology products for customers around the world
</li><li>Work in a unique professional, friendly and supportive environment
</li><li>Constant professional growth and development
</li><li>Opportunity to become a part of the success that 3Shape has created over the past 20 years
</li></ul><p><b>We will be glad to welcome you in our team!
</b></p><p>You can follow us on social media: https://www.facebook.com/3Shape/ https://www.instagram.com/3shape_turkiye/ https://www.youtube.com/user/3shape</p><p><br>
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.</p><p><b>
About us</b></p><p>
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we&rsquo;re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.</p></div>

TechBiz Global GmbH

<div><p>At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an <b>IT Help Desk specialist</b> specialist to join one of our <b>clients</b>' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.</p><div><b><br>
What you will do:</b><br>
You are the control center of our IT service operations.<br>
<b>Daily Responsibilities:</b><br>
<ul><li>Receive and Prioritize: Take incoming customer requests via phone, email, or ticket system and assess their urgency.</li><li>Schedule Technicians: Coordinate appointments for technicians, plan their assignments, and proactively track progress.</li><li>Sales Support: You coordinate and schedule appointments with new potential clients for our sales team.</li><li>Keep Operations Running: Ensure smooth daily business operations by monitoring open tickets and following up as needed.</li><li>Customer Communication: Serve as the main interface between customers and internal teams, providing updates and managing expectations.</li><li>Problem Solving: React quickly to emergencies or schedule changes and find solutions on the spot.</li></ul></div><div><b><br>
Requirements:</b><br>
Must-Haves:<br>
✅ You love organization &ndash; planning, coordinating, and keeping track of multiple things at once energizes you.<br>
✅ Careful and structured work style &ndash; you're reliable and take ownership of your tasks.<br>
✅ Solution-oriented mindset &ndash; when problems arise, you find ways to fix them.<br>
✅ Strong service awareness &ndash; customer satisfaction is important to you.<br>
✅ Excellent communication skills &ndash; you can talk to customers and technicians clearly and professionally.<br>
✅ Team player attitude &ndash; you work well with others and support your colleagues.<br>
✅ German proficiency (B1+ minimum) &ndash; you can communicate effectively with German-speaking customers and colleagues.<br>
Nice to Have:<br>
<ul><li>Previous experience in dispatcher, coordinator, or customer service roles.</li><li>Familiarity with ticketing systems or dispatch software.</li></ul><br>
<b>
What We Offer</b><br>
<ul><li>100% Remote Work: Work from where you are comfortable (e.g., Georgia, Poland, Romania, or anywhere in Europe). No commute.</li><li>Full-Time Position: A stable, permanent job with regular hours.</li><li>Flexible Working Hours: Standard hours are usually between 8:00 AM and 6:00 PM (CET/German time). We can discuss the exact schedule.</li><li>Professional Onboarding: We will teach you everything you need to know about our systems and processes.</li><li>Long-Term Stability: We are looking for a long-term team member, not a short-term freelancer.</li></ul></div></div>

IT Help Desk Specialist(German speaking)

Explore 181+ Customer support specialist in Ankara this January. Find roles across top companies and apply now to boost your career.

181 customer support specialist jobs IN Ankara

Sales Support Specialist (Ankara,Turkey)

Customer Service Specialist

Content Moderator - English

Customer Support Consultant – Tier 1 - Ankara

Logistics Coordinator

Customer Support Consultant – Tier 1 - Ankara

IT Help Desk Specialist(German speaking)