case management specialist

customer service associate i Jobs in Baltimore

customer service associate i

desktop support engineer Jobs in Baltimore

desktop support engineer

help desk support analyst remote Jobs in Baltimore

help desk support analyst remote

medical sales specialist Jobs in Baltimore

medical sales specialist

customer support specialist

LinQ Services

<div>Description:

Company Overview: LINQ Services provides comprehensive managed mobility services to corporate clients with fleet mobile device needs. LINQ works directly with carriers to help companies with field employees enhance their operational efficiencies, reduce costs, and improve employee satisfaction through superior mobile device management
Job Description:
Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. We are currently growing our support team to serve our clients 24/7 and are looking for experienced call center workers who are comfortable working in a queue and delivering exceptional customer service during overnight shifts to help us achieve this goal.
This is a fully remote position open to individuals eligible to work in the United States of America and Canada. Individuals who are located near our Pittsburgh, PA offices will be given preference.
Our Client Services Specialist II role is our experienced, client focused specialist position. They support our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist II at LINQ, you will be at the forefront of building strong and lasting relationships with our valued clients through email, chat and phone support tickets. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client-centricity.
Key Responsibilities:<ul><li>Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.</li><li>Use multiple online systems and support tools to effectively resolve tickets.</li><li>Resolve assigned tickets accurately and in a timely manner.</li><li>Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.</li><li>Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.</li><li>Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times</li><li>Complete client bulk action requests as they come in or when they are assigned out by a manager or lead.</li><li>Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms.</li><li>Monitor and assist in team messaging platforms to assist fellow agents with inquiries.</li><li>Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ.</li><li>Have knowledge of and assist clients with phone migrations.</li><li>Support as appropriate with escalated cases</li><li>Staff after hour support for on-call Holidays as needed.</li></ul>
Compensation:
Hourly Wage: $20.19-22.12 plus an additional shift differential of $2 an hour
This position is eligible for pre-approved overtime and performance based incentives
Available Shifts:
We are currently hiring for the following shifts:
Thursday-Monday: 9:00PM - 6:00AM Eastern time (Tuesday/Wednesdays off)
Requirements:

Required Qualifications-Candidates who do not meet these qualifications will not be considered:<ul><li>
Minimum 1 year of prior call center experience</li><li>
High school diploma, GED or equivalent</li><li>
Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up</li><li>
Dedicated private work location without significant background disruptions</li><li>
Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).</li><li>
Excellent verbal and written communication skills with a focus on active listening.</li><li>
Strong interpersonal skills, with the ability to build rapport and trust with clients.</li><li>
Problem-solving mindset and the capacity to handle challenging situations with diplomacy.</li><li>
Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.</li><li>
Customer-centric attitude with a genuine passion for providing top-notch service.</li><li>
Ability to work a flexible work schedule</li></ul>
Preferred Qualifications (Candidates meeting these qualifications will be a best match for the position)<ul><li>
Proficiency in using CRM software</li><li>
Two years of customer service experience.</li><li>
One-year prior experience with mobile or technical products.</li><li>
Prior Experience with Salesforce.</li><li>
Understanding of cellular services and markets.</li><li>
Basic knowledge of mobile devices set-up, usage and backup functions</li></ul></div>

Client Services Specialist II - Overnight Shift

SIXT

<div>Job Description 
Are you motivated by customer service and sales? At SIXT, you can truly showcase your strengths. You'll ensure customer satisfaction while advising on and up-selling our fleet of vehicles to meet the customer&rsquo;s needs and driving the rental experience at the airport branch. Everything you need to know about our vehicles, you'll learn with us. Benefit from flexible working hours and great development opportunities. Earn an hourly rate of $19.20 with the opportunity to earn uncapped bonuses, resulting in an average salary range from $55,000 up to $70,000 with unlimited earning potential.
YOUR ROLE AT SIXT<ul><li>
You are the first point of contact for our customers, friendly, professional and passionate about sales and service</li><li>
You will pleasantly greet and guide all customers through the car rental process</li><li>
You will prepare rental agreements and advise on optional extras, create the best rental experience and maximize sales and service opportunities for every customer</li><li>
You handle customer inquiries, organized, service-oriented and always with a smile</li></ul>
YOUR SKILLS MATTER<ul><li>
You are a natural sales talent, motivated and enjoy direct customer contact, and driven by achieving sales targets</li><li>
You bring valuable experience from sectors such as sales, service, or tourism and have a service-oriented mindset, excel in customer support, and are known for being a reliable and responsible team member</li><li>
You possess excellent verbal communication skills and enjoy direct customer interaction</li><li>
You are willing to work various shifts, including nights, weekends and public holidays, with a flexible approach to working hours</li><li>
You have a valid US driver's license with a clean driving record and authorized to work in the US and not require work authorization sponsorship by our company for this position now or in the future</li></ul>
WHAT WE OFFER<ul><li>
Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future</li><li>
Paid Time Off &amp; Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays</li><li>
Bonus Plan Take advantage of a bonus plan based on performance</li><li>
Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees</li><li>
Uniform &amp; Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance</li><li>
Employee Assistance Program Access the Employee Assistance Program for personal and professional support when needed</li></ul> 

Additional Information<div></div> 
About us:
We are a globally leading mobility service provider with a revenue of &euro;4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!</div>

Rental Sales Agent (Baltimore Airport)

Amazing Heating and Air Conditioning, Inc.

<div>General Info

Job Type: Full-Time 
Experience is Preffered but not Required: 
Minimum Years of Education Required: High School/GED 
Our Speciality: Residential and Light Commercial Heating &amp; Air Conditioning Service, Installation &amp; Maintenance 
Must be Authorized to Work in the US

*OUR OFFICE LOCATION IS 2630 GEORGETOWN RD BALTIMORE MD 21230* 
 
Company Info

Amazing Heating and Air Inc. offers the greater Baltimore, MD area with professional HVAC contracting services. We are a family owned and operated company. We service all brands of residential and commercial HVAC equipment and provide 24 hour emergency service. We are currently seeking an CSR/Dispatcher to join our team.

Areas served: Annapolis, Anne Arundel County, Baltimore County, Baltimore City, Howard County, Montgomery County, Prince Georges County and Harford County

If you are looking to work for a company that cares about their employees without corporate feel. WE WANT TO TALK TO YOU!

Job Description:

In this position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technician of assignments and enter necessary data into computer database. Performs related work as required.

Job Responsibilities:
<ul>
<li>YOU MUST TAKE THE PERSONALITY ASSESSMENT TO BE CONSIDERED FOR THE POSITION</li>
<li>Primary responsibility is customer service.</li>
<li>Communicates with customers to determine their needs.</li>
<li>May help troubleshoot problems over the phone as to help technicians prepare for work.</li>
<li>Schedules and notifies service technicians of work order assignments.</li>
<li>Reviews all work orders and records details of service to be performed.</li>
<li>May help requisition supplies as needed for service calls.</li>
<li>Receives check-in call from the service technicians and informs workers of next job to respond to.</li>
<li>Supports service technicians.</li>
<li>Creates new work order numbers.</li>
<li>Maintains customer repair records using computer database to give detailed history of the work performed at their sites.</li>
<li>Maintain dispatching board to ensure maximum efficient capacity of technicians.</li>
<li>Maintains and update service contracts and service agreements.</li>
<li>Update information, printout; notify staff of upcoming renewal dates &amp; estimated hours for month.</li>
<li>Assign on-call schedule and notify technicians of their assigned weeks.</li>
<li>Notify answering service of the schedule and numbers to call in case of emergency.</li>
<li>Know and understand service work order module and service contract.</li>
<li>Active in all facets of dispatch.</li>
<li>Various reporting responsibilities as needed.</li>
</ul>
Job Requirements:
<ul>
<li>Requires a high school diploma or GED equivalent.</li>
<li>Previous dispatching/customer service experience preferred.</li>
<li>Experience and utilizing judgment in order to plan and accomplish goals.</li>
<li>Follow up and follow through with technicians and customers to help maintain good customer relationships.</li>
<li>Must have basic computers skills, and knowledge of applicable software.</li>
<li>Must be willing to participate in an on-call rotation, as summer hours may increase our call volume.</li>
</ul>
Ideal candidates will have the following customer service related skills:
<ul>
<li>A professional and courteous telephone manner.</li>
<li>Ability to handle a multiple-lined phone system for a number of staff members.</li>
<li>Patience and endurance to sit behind a desk all day.</li>
<li>Able to handle the urgency of each task, and work in a high-stress position.</li>
<li>Is detail-oriented with the ability to multi-task.</li>
<li>Basic computer skills to include the following:
<ul><li>Proficient w/Microsoft outlook, excel and word.</li>
<li>Strong interpersonal skills such as, communication, problem solving, and organizational.</li>
<li>Perform a variety of tasks; works under general supervision of Service Operations Manager.</li>
<li>General office duties to include filing, sorting, answering phones, greeting customers, etc.</li>
</ul>
</li></ul>Additional skills that will be considered:
<ul>
<li>Previous HVAC knowledge or experience helpful.</li>
<li>Familiar with standard concepts of HVAC helpful.</li>
</ul>
Benefits
<ul>
<li>Competitive wages</li>
<li>100% Employer paid Medical Insurance</li>
<li>100% Employer paid Dental Insurance</li>
<li>100% Employer paid Life Insurance</li>
<li>100% Employer paid Short Term Disability Insurance</li>
<li>100% Employer paid Long Term Disability Insurance</li>
<li>100% Employer paid Accidental Death &amp; Dismemberment Insurance</li>
<li>100% Employer paid Life Insurance Policy</li>
<li>Medical Benefits have multiple plans to choose from and optional benefits available for other family members</li>
<li>Retirement Benefit</li>
<li>On Going Training Opportunities</li>
<li>Potential Growth Opportunities</li>
<li>Family Owned and Operated</li>
<li>Paid Vacation</li>
<li>Paid Holidays</li>
<li>Retirement Options</li>
<li>Aflac Available</li>
<li>Legal Shield Available</li></ul> 


&ldquo;We perform background investigations and drug testing upon the initial hiring and random drug testing of all employees&rdquo;</div>

CSR/Dispatcher

CareFirst BlueCross BlueShield

<div>
 
 Resp &amp; Qualifications
 
 
 
 
 PURPOSE:
 
 
 
 Responsible for answering member, provider &amp; broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers &amp; brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications. Maintains a more advanced knowledge of company products and services. Mentor and lead lower-level Customer Service Advocates.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Uses knowledge of products or services by collecting and the contractual provisions that govern administration to provide customer information service and analyzing education to interpret contractual language to the customer needs for the purpose of providing benefit utilization and limitations to determine the need for managed care initiatives and to administer all types of service to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments if applicable. Appropriately documents all client interactions according to established departmental procedures.
 </li>
 <li>
 Resolves highly complex member, provider and broker inquires by gathering and investigating information; verifying customer understanding of information and resolves issues based on applicable policies and procedures; examine claim submissions verifying claim and system accuracy as well as liability. Prioritize workflow and multitask efficiently in a fast-paced environment while using multiple skill sets with demonstrated high proficiency.
 </li>
 <li>
 Acts as the lead Customer Service Advocates to ensure that the team provides accurate and consistent information to inquiries in a courteous, timely, and professional manner. Mentors and coaches' team on policies changes, system updates, learning tools, or other job requirements to provide a consistent base for new employees.
 </li>
 <li>
 Maintains a positive and enthusiastic attitude in an environment that requires teamwork, efficiency, cross-training, and continuous improvement.
 </li>
 <li>
 Ensures compliance with Standard Operating Procedures and serves as a resource to the staff.
 
 
 </li>
 </ul>
 
 Supervisory Responsibility
 
 
 
 Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.
 
 
 
 Qualifications
 
 
 
 
 Education Level:
 
 High School Diploma or GED.
 
 
 
 Experience:
 
 5 years customer service experience.
 
 
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 5 or more years experience in a call center customer service role or experience with medical or insurance terminology.
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Abilities (KSAs)
 
 
 
 <ul>
 <li>
 Demonstrated skills as an empathetic and compassionate communicator.
 </li>
 <li>
 Ability to quickly gain customer trust and confidence.
 </li>
 <li>
 Demonstrated PC navigation and data entry skills.
 </li>
 <li>
 Strong interpersonal communication skills.
 </li>
 <li>
 Good oral and written communication skills.
 </li>
 <li>
 Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
 
 
 </li>
 </ul>
 
 Salary Range:
 
 $43,920 - $80,520
 
 
 
 Salary Range Disclaimer
 
 
 
 The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
 
 
 
 Department
 
 
 
 Medicare/Medicaid Member Service
 
 
 
 Equal Employment Opportunity
 
 
 
 CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
 
 
 
 Where To Apply
 
 
 
 Please visit our website to apply: www.carefirst.com/careers
 
 
 
 Federal Disc/Physical Demand
 
 
 
 Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
 
 
 
 Physical Demands
 
 
 
 The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
 
 
 
 Sponsorship in US
 
 
 
 Must be eligible to work in the U.S. without Sponsorship
</div>

Customer Service Advocate III - Maryland Medicare - (Remote)

City of Baltimore, Mayor's Office of Employment Development

<div>A Local company that is hiring Remote Customer Service Representatives
Position Highlights:
Pay: $18.00/hour
Paid Training: May 28 &ndash; June 26
Start Date: July 7, 2026
Schedule: 10:00 AM &ndash; 7:00 PM CST
Requirements:<ul><li>
At least 1 year of phone-based customer service experience (non-retail)</li><li>
Must live in Maryland (for equipment pickup)</li><li>
Reliable internet connection</li><li>
Strong customer service skills</li></ul>
Key Responsibilities:
<ul><li>Handle incoming calls from members and healthcare providers</li><li>
Assist with benefits, claims, billing, and eligibility questions</li><li>
Document interactions and resolve customer issues</li><li>
Escalate complex cases as needed</li></ul>
*****************************************************************************************************************************************
If you would like to be referred for this opportunity you must registered on MWE Maryland Workforce Exchange. Below is the link
Maryland Workforce Exchange - Maryland.gov 
 
https://mwejobs.maryland.gov (https://mwejobs.maryland.gov/)</div>

Customer Service Representative Remote Position/Local Company

Shepard Exposition Services

<div>The Exhibitor Services Specialist is an entry‑level role responsible for providing frontline support to exhibitors throughout the event lifecycle, with a primary focus on pre‑show preparation and remote support during live events. This role builds foundational knowledge of Exhibitor Services systems, processes, and service standards while delivering accurate, timely, and professional customer support through multiple communication channels. 
Responsibilities and Essential Job Duties<ul><li>
Respond to exhibitor inquiries via phone, email, and chat with professionalism and accuracy.</li><li>
Enter and update exhibitor orders, payments, and account information in company systems.</li><li>
Learn and follow standard operating procedures (SOPs), service guidelines, and compliance requirements.</li><li>
Interpret exhibitor manuals, order forms, and event documentation to assist customers.</li><li>
Provide remote support to on‑site teams during active events as assigned.</li><li>
Assist with basic freight, payment, and order verification questions.</li><li>
Support post‑event closure activities, including documentation and follow‑up, in coordination with Business Operations.</li><li>
Participate in required training and development activities.</li><li>
Perform other related duties as assigned.</li></ul> 

Requirements 
<ul><li>
1&ndash;3 years of customer service experience, preferably in trade shows, events, or logistics</li><li>
Strong verbal and written communication skills; capable of translating complex information clearly</li><li>
Proficient in Microsoft Office; advanced Excel and Salesforce experience preferred</li><li>
Exceptional organizational and time management abilities, especially in high-pressure environments</li><li>
Demonstrated ability to resolve problems independently and with empathy</li><li>
Perform the department&rsquo;s internal and on-site event support functions as outlined which may involve traveling to event sites nationwide as scheduled.</li><li>
Comfortable with travel requirements (30% and above) and extended work hours during events</li><li>
Position requires overtime, including evenings, weekends and holidays</li><li>
High School Diploma required; college coursework or degree preferred</li><li>
Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork</li><li>
Act as a responsible ESOP owner by making decisions that benefit the client and company daily</li><li>
Provide exceptional internal and external customer service in accordance with Shepard&rsquo;s Blue Diamond Customer Service Program</li></ul>
Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company. 
Benefits 
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life and Disability Insurance</li><li>
401 (k)</li></ul></div>

Exhibitor Services Specialist - Internal

Chesapeake Search Partners

<div>
 
 
 Chesapeake Search Partners
 
 is partnering with an established organization to identify an Accounts Payable Specialist. This role will support the day-to-day AP function and play a key part in ensuring accurate and timely processing of vendor payments, while also contributing to process improvements across the department. It&rsquo;s a great opportunity for someone who enjoys working in a fast-paced, team-oriented environment and takes pride in ownership of their work.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Process invoices and execute payments on a recurring basis, ensuring accuracy and timeliness
 </li>
 <li>
 Review and validate invoices against purchase orders and supporting documentation
 </li>
 <li>
 Approve and code vouchers in accordance with company policies
 </li>
 <li>
 Respond to vendor and internal inquiries, resolving discrepancies as needed
 </li>
 <li>
 Maintain accounts payable records, including vendor master files and payment history
 </li>
 <li>
 Reconcile vendor statements, receipts in transit, and other AP-related accounts
 </li>
 <li>
 Assist with month-end close activities, including analysis of payables and accrued expenses
 </li>
 <li>
 Identify and support improvements to AP processes and overall workflow efficiency
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 5-7+ years of accounts payable experience
 </li>
 <li>
 Strong proficiency in Microsoft Office, particularly Excel
 </li>
 <li>
 Experience with accounting and AP systems (SAGE 300 a plus)
 </li>
 <li>
 Comfortable learning and utilizing new tools and technologies (e.g., Power BI)
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Ability to manage multiple priorities and meet deadlines
 </li>
 <li>
 Excellent communication and interpersonal skills with a customer-focused approach
 </li>
 </ul>
</div>

Accounts Payable Specialist

Explore 175+ Customer support specialist in Baltimore this April. Find roles across top companies and apply now to boost your career.