customer service & technical support agent -remote

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customer service & technical support agent -remote Jobs in Jeddah

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it project support specialist

customer support specialist

PulseMediaNL (APAC REGION)

<div>
 Position Overview
 
 
 We are seeking a professional and customer-focused Remote Contact Center Agent to support inbound and outbound communications in a fully remote environment. This role is ideal for individuals who are confident communicators, solution-oriented, and capable of managing high-volume interactions while maintaining service excellence.
 
 
 In this position, you will handle customer inquiries, provide accurate information, resolve concerns, and document interactions efficiently. Your ability to remain composed under pressure and follow structured communication protocols will directly contribute to customer satisfaction and operational performance.
 
 
 This opportunity is well suited for individuals who thrive in fast-paced environments and value accountability in remote work settings.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage inbound and outbound calls in a professional and timely manner
 </li>
 <li>
 Respond to customer inquiries via phone, email, or chat as assigned
 </li>
 <li>
 Provide accurate information regarding services, policies, and procedures
 </li>
 <li>
 Resolve issues efficiently while maintaining a positive tone
 </li>
 <li>
 Escalate complex or unresolved concerns to appropriate teams
 </li>
 <li>
 Document all interactions within CRM or contact center systems
 </li>
 <li>
 Meet call handling, response time, and quality performance metrics
 </li>
 <li>
 Follow established scripts, guidelines, and service standards
 
 
 </li>
 </ul>
 Your performance will directly support customer retention and overall service reliability.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in contact center, customer service, or call center roles preferred
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Excellent active listening and problem-solving abilities
 </li>
 <li>
 Ability to manage high call volumes and multitask effectively
 </li>
 <li>
 Familiarity with CRM systems and contact center software
 </li>
 <li>
 Strong attention to detail and time management skills
 </li>
 <li>
 Comfortable working independently in a fully remote environment
 </li>
 <li>
 Reliable internet connection and quiet home workspace
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote role
 </li>
 <li>
 Flexible scheduling based on operational coverage needs
 </li>
 <li>
 Clearly defined performance metrics and quality standards
 </li>
 <li>
 Ongoing training and support resources provided
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Responsibilities may evolve based on operational requirements
 
 
 </li>
 </ul>
 Key Skills
 
 
 Contact Center Operations, Call Center Support, Inbound Calls, Outbound Calls, Customer Service, CRM Systems, Call Handling, Active Listening, Communication Skills, Conflict Resolution, Problem Solving, Escalation Management, Customer Satisfaction (CSAT), Service Level Agreements (SLA), Multitasking, Time Management, Remote Work, Performance Metrics, Client Relations, Quality Assurance
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant contact center or customer service experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are seeking dependable professionals who are committed to delivering efficient, high-quality service in a remote contact center environment.
</div>

Remote Contact Center Agent

PulseMediaNL (LATAM REGION)

<div>
 Position Overview
 
 
 We are seeking a knowledgeable and customer-focused Customer Service &amp; Technical Support Agent to provide remote assistance to customers requiring both general service support and technical troubleshooting. This role is ideal for individuals who combine strong communication skills with technical aptitude and enjoy helping customers resolve issues efficiently.
 
 
 In this position, you will act as the first point of contact for customer inquiries, diagnosing problems, providing step-by-step guidance, and ensuring concerns are resolved in a timely and professional manner. Your ability to remain patient, analytical, and solution-oriented will directly contribute to customer satisfaction and retention.
 
 
 This opportunity is well suited for professionals who are comfortable navigating technical systems while maintaining a positive and service-driven approach.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and live chat
 </li>
 <li>
 Diagnose and troubleshoot technical issues using established procedures
 </li>
 <li>
 Provide clear, step-by-step instructions to guide customers through solutions
 </li>
 <li>
 Escalate complex technical concerns to advanced support teams when necessary
 </li>
 <li>
 Document all interactions and troubleshooting steps within CRM or ticketing systems
 </li>
 <li>
 Follow service level agreements (SLAs) and productivity standards
 </li>
 <li>
 Assist customers with account setup, configuration, and basic system navigation
 </li>
 <li>
 Identify recurring technical issues and provide feedback for product improvement
 
 
 </li>
 </ul>
 Your contributions will ensure customers receive reliable support and clear guidance when resolving both service and technical concerns.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in customer service, technical support, or help desk roles preferred
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Basic understanding of troubleshooting processes and technical systems
 </li>
 <li>
 Ability to explain technical concepts in simple, easy-to-understand language
 </li>
 <li>
 Familiarity with CRM platforms, ticketing systems, and remote support tools
 </li>
 <li>
 Strong attention to detail and problem-solving abilities
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Reliable internet connection and professional home workspace
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote role
 </li>
 <li>
 Flexible scheduling based on operational coverage needs
 </li>
 <li>
 Clearly defined service and resolution benchmarks
 </li>
 <li>
 Access to documentation, troubleshooting guides, and support resources
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Role responsibilities may evolve based on business requirements
 
 
 </li>
 </ul>
 Key Skills
 
 
 Customer Service, Technical Support, Help Desk Support, Troubleshooting, IT Support, CRM Systems, Zendesk, Salesforce, Ticketing Systems, Live Chat Support, Email Support, Call Handling, Active Listening, Communication Skills, Conflict Resolution, Problem Solving, Escalation Management, Service Level Agreements (SLA), Customer Satisfaction (CSAT), Remote Support Tools, System Configuration, Technical Documentation, Multitasking, Remote Work, Attention to Detail
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant customer service and technical support experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are seeking professionals who are passionate about delivering dependable service while providing clear and effective technical support in a remote environment.
</div>

Customer Service & Technical Support Agent -Remote

<div>KBR&rsquo;s Sustainable Technology Solutions (STS) group is looking for an IT Project Support Specialist to support the multi-year general maintenance services contract covering Petro Rabigh Polymer I and Polymer II plants at Rabigh in the Kingdom of Saudi Arabia.
The IT Project Support Specialist to install and maintain computer software, hardware, networks, and operating systems at the project site. This role will provide technical support to the project and ensure optimal use of systems and networks.
Responsibilities:
<ul><li>Provide first- and second-line desktop incident management to all KBR staff and any potential remote users, including client-level patching and anti-virus issues</li><li>
Ensure day-to-day management of DASH incidents and requests in the appropriate queues including expediting resolution of escalated issues</li><li>
Coordinate with users for the replacement of aged PCs</li><li>
Follow KBR Global procedures and regional work instructions for delivery of IT services</li><li>
Complete the configuration (build) and delivery of desktop hardware to end users on site</li><li>
Support of printing services</li><li>
Provide completion of Desktop moves, installs and demobilizations</li><li>
Complete desktop patching and cable work to schedule (not structured cabling)</li><li>
Support conference and meeting rooms as required</li><li>
Complete manual installation of software as required and when approved</li><li>
Maintain good communication with KBR end users, customers, and KBR IT regional teams</li><li>
Provide guidance to end-users and customers regarding company policies and best practices for IT</li><li>
Ensure delivery of IT services follows KBR global procedures and regional work instructions</li><li>
Ensure any asset equipment assignments and re-assignments are correctly updated within DASH following standard KBR processes</li><li>
Provide appropriate support of voice services, associated with the Global Voice Team</li></ul>
Qualifications:<ul><li>
HS diploma or local equivalent</li><li>
7 + years of experience within Information Technology</li><li>
Proven experience as a hands-on IT Project Support Specialist within a project site environment</li><li>
Highly proficient with IT and office computing applications (e.g. Microsoft Office, Teams, etc.)</li><li>
In depth understanding of diverse computer systems &amp; networks</li><li>
Proven ability to ensure security and privacy of networks &amp; computer systems</li><li>
Excellent diagnostic and problem-solving skills</li><li>
Strong customer focus to respond quickly to customer needs</li><li>
Strong writing and communication skills, and ability to document outputs from meetings and interactions with both team members and customers</li><li>
Work requires professional English written and strong verbal communication and interpersonal skills</li><li>
Ability to create strong working relationships with global stakeholders</li><li>
Successfully manage tight timelines</li><li>
Ability to successfully work in a multicultural environment</li></ul><div>
Belong. Connect. Grow. with KBR!</div></div>

IT Project Support Specialist

Bupa Arabia

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Handle customer complaints received through official email channels.
 </li>
 <li>
 Review complaint details and ensure accurate understanding of the issue.
 </li>
 <li>
 Investigate cases by coordinating with relevant internal departments.
 </li>
 <li>
 Provide clear, professional, and policy-compliant responses to customers.
 </li>
 <li>
 Follow up on open complaints until resolution.
 </li>
 <li>
 Document complaint details and actions taken in the system.
 </li>
 <li>
 Escalate complex or sensitive cases according to escalation procedures.
 </li>
 <li>
 Contribute feedback to improve complaint handling processes.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong written communication skills in Arabic and English.
 </li>
 <li>
 Ability to manage sensitive or escalated cases professionally.
 </li>
 <li>
 Critical thinking and problem-analysis skills.
 </li>
 <li>
 Attention to detail and accuracy in documentation.
 </li>
 <li>
 Ability to work under deadlines and service level targets.
 </li>
 <li>
 Professional tone and conflict-handling skills.
 </li>
 <li>
 Familiarity with customer service systems or willingness to learn
 
 
 </li>
 </ul>
 Education
 
 
 Business Administration , Communications, Public Relations , Law , MIS
</div>

Tamheer - Customer Care ( General Complaint )

Hilton

<div>Maintenance Specialist
A Maintenance Specialist responsible carrying out daily maintenance, maintaining stock levels, and ensuring rooms and corridors are in working order to deliver an excellent Guest and Member experience. 
What will I be doing? 
As a Maintenance Specialist, you are responsible for carrying out daily bedroom and corridor maintenance to deliver an excellent Guest and Member experience. A Maintenance Specialist will also be required to maintaining stock levels, and ensure rooms and corridors are in working order. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Carry out bedroom and corridor maintenance</li><li>
Implement programmed maintenance cleaning</li><li>
Cyclical carpet cleaning and floor polishing</li><li>
Maintain agreed stocks of replacement items for bedrooms and corridors</li><li>
Ensure guest rooms and corridors are in the required working order</li><li>
Report any health and safety issues on the floor</li><li>
Perform special projects and other responsibilities as assigned</li></ul>
What are we looking for? 
A Maintenance Specialist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Positive attitude</li><li>
Committed to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Good communication skills</li><li>
Ability to work under pressure</li><li>
Ability to work on their own</li><li>
Previous experience in a similar role</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Maintenance Specialist

<div>Purchasing Specialist
A Purchasing Specialist will supervise the purchase of goods and materials required by the hotel in adherence to policy and with cost reduction and profitability in mind. 
What will I be doing? 
As Purchasing Specialist, you will supervise the purchase of goods and materials required by the hotel in adherence to policy and with cost reduction and profitability in mind. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Purchasing of all goods and equipment required by the hotel</li><li>
Supervise the purchase of correct goods and materials at a competitive price and proper quantities/volumes</li><li>
Regularly report on goods purchased and inventory levels to allow for more effective future purchasing</li><li>
Report all monthly savings to the hotel Team</li><li>
Work with hotel management to improve the purchasing process as a way to reduce waste and improve profitability</li><li>
Maintain good communication and working relationships with all hotel areas</li><li>
Attend finance meetings, as required</li><li>
Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>
Serve your role and Team in an environmentally-conscience manner</li></ul>
What are we looking for? 
A Purchasing Specialist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a high volume Accounts function</li><li>
Computer literate, with good Microsoft Excel skills</li><li>
Good time management and organisation skills</li><li>
Passion for providing an exceptional customer service experience</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience with the Birchstreet and the PeopleSoft system</li><li>
Relevant degree, in Finance/Accounting or related business discipline, from an academic institution</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Purchasing Specialist

AstraZeneca

<div>JOB TITLE
 Senior Product Specialist &ndash; CVRM 
ABOUT ASTRAZENECA
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world&rsquo;s most serious diseases. But we&rsquo;re more than one of the world&rsquo;s leading pharmaceutical companies.
SITE DESCRIPTION
AstraZeneca is experiencing a significant transformation in the Kingdom of Saudi Arabia, driven by a commitment to advancing healthcare, innovation, and sustainable growth. Building on our global legacy, AZ KSA is rapidly evolving its operations to better serve patients, collaborate with healthcare stakeholders, and contribute to the ambitious goals outlined in the Saudi Vision 2030. We are investing in talent, digital solutions, and new ways of working; all designed to enhance our impact on patient outcomes and reinforce our leadership in therapeutic areas. This dynamic environment calls for visionary, agile professionals who thrive in change and are motivated to help shape the future of healthcare in KSA.
ROLE SUMMARY
As an Amyloidosis Senior Product Specialist, you will play a pivotal role in channelling our scientific capabilities to make a positive impact in transforming lives of ATTR patients.
you will be responsible for managing end-end approach for Amyloidosis business within key accounts, pro-actively identifying business opportunities, presenting value propositions aligned to stakeholder needs and objectives, and recommending solutions to drive and develop the Amyloidosis business.
Develop strategic and mutually beneficial relationships with the Multi-Disciplinary Team (MDT), Decision Making Unit (DMU), and potentially other stakeholders.
You will develop and implement the territory account plans, aligned with the brand plan, to secure and drive business in collaboration with cross-functional teams. It is therefore important that you can build long-term mutual external relationships, partnerships, and networks.
The Amyloidosis Senior Specialist works in key prioritized accounts to drive performance for Amyloidosis business, build and maintain strong business partnerships with key stakeholders and ensure accessibility in key accounts.
Drive HCP and other stakeholder engagement and education on disease and brand. Ensure stock availability &amp; follow-up with internal and external stakeholders for sustained supply.
Understand patient journey and identify leakage points for patients access to medication.
Collaborate across functional areas to drive win/win outcomes that align to organizational objectives, demonstrate AZ values, understand basic business principles and interpret resources available to make sound business decisions.
This Position is based in KSA (Jeddah).
What you&rsquo;ll do<ul><li>
Develop deep understanding of ATTR patient journey, needs and perceptions of key partners, to identify and prioritize key opportunities in the assigned territories.</li><li>
Work with cross functional team to deploy, adapt and master the Amyloidosis account management strategy, including tactics and execution to ensure the successful implementation of ATTR strategy in the assigned accounts.</li><li>
Work closely with CFT to accelerate access in the assigned accounts to ensure brand availability for ATTR patients.</li><li>
Identify customers, map the accounts and patient journey, educate key stakeholders on the disease and impact of the disease.</li><li>
Drives HCP engagement and education on disease and brand in key accounts with high patient potential.</li><li>
Support the brand plan execution in collaboration with cross-functional colleagues &amp; teams and ensure excellence in execution.</li><li>
Demonstrates strong in-depth clinical, technical, and scientific knowledge in relevant disease areas and product mechanisms of action.</li><li>
Improve the identification and diagnosis of patients and manage the market development objectives, strategies, tactics, and action plans within the assigned territories.</li><li>
Ensure the implementation of the brand tactical plans in line with strategy to maximize success of the brand in terms of indications, positioning, accessibility.</li><li>
Ensures stock availability in key accounts &amp; Establish/Manage the End-to-End prescribing processes in the key institutes.</li><li>
Totally responsible on the achievement of company&rsquo;s sales objectives in the assigned territory</li><li>
Monitor, gather and analyse the data and market dynamics to identify competitive advantage, sizing the opportunities and mitigate the risks.</li><li>
Identify, build, map and maintain strong business relationship with key decision makers, relevant stakeholders, and influencers.</li><li>
Implement ongoing targeting and profiling of customers to achieve the right coverage as per potential.</li><li>
Liaise with medico-marketing teams to execute tactical plan for scaling up product penetration and secure availability.</li><li>
Drive sales performance and ensure sales forecasts meet or exceed expectations while managing assigned budgets.</li><li>
Establish and track account performance metrics to evaluate progress and performance, and to assess opportunity and need to adjust plans and associated tasks.</li><li>
Participate in the implementation of key projects as and when required in collaboration with the CFT.</li><li>
Carry out business related actions in line with industry code of ethics and in compliance with company policies and procedures.</li></ul>
Corporate responsibilities:<ul><li>
Maintain highest ethical standards and work in a spirit of AstraZeneca code of ethics, following rules &amp; norms set by corporate policies.</li><li>
Ensure that all conducted activities are done in accordance with local legislation and corporate standards.</li><li>
Timely report (as per respective procedures) health/environment/wellbeing related accidents; adverse events that you became aware about; change in status of your conflict of interest.</li></ul>
Essential for the role<ul><li>
Bachelor&rsquo;s degree in relevant field (science/Pharma)</li></ul><ul><li>
Minimum 2 years of experience in specialty care business (Rare disease, Neuro/Cardio preferred), and new product launches or a sales role of similar complexity.</li><li>
Proven track record of consistent achievement, high-performance, and well-versed in navigating and successfully access and selling to key accounts and key customer segments, demonstrated experience and mastery in account management.</li><li>
Strong scientific acuity in a highly competitive environment.</li><li>
Capitalize on formulary approvals and other opportunities through effective implementation of the Strategic Key-Account management Plans by using a wide variety of promotional, resources and analytical tools to improve efficiency in assigned sales geography, based on local assessment of customer needs.</li><li>
Demonstrated success in engaging and developing lasting relationships with a broad base of key partners in complex clinical environments.</li><li>
Excellent account, projects management skills and strong customer facing skills.</li></ul>
Desirable for the role<ul><li>
Saudi National is preferred.</li><li>
Sales experience in institutions with complex ecosystems (patients, healthcare providers, systems, payer).</li><li>
Prior experience with capitalizing on formulary approval &ndash; public access and Experience launching new products.</li><li>
Ability to learn, analyze, understand, and convey complex information.</li><li>
Ability to work collaboratively with others and influence peers and educate management regarding account needs.</li><li>
Strategic entrepreneur towards customer/partner focused activities to achieve long-term business goals.</li><li>
Broad understanding in patient services, market access, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a complex product or reimbursement pathway</li><li>
Demonstrated effective time management, organizational and interpersonal skills to prioritize opportunities.</li><li>
Demonstrated effective leadership, organization, and communication skills.</li><li>
Be results oriented with demonstrated time management skills.</li></ul>
Why AstraZeneca?
At AstraZeneca we&rsquo;re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There&rsquo;s no better place to make a difference to medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth, and development. We&rsquo;re on an exciting journey to pioneer the future of healthcare. 
So, what&rsquo;s next?
<ul><li>Are you already imagining yourself joining our team? Good, because we can&rsquo;t wait to hear from you.</li><li>
Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available, and we hope it&rsquo;s yours.</li></ul>
Where can I find out more?
Our Social Media, Follow AstraZeneca on LinkedIn
Follow AstraZeneca on Facebook
Follow AstraZeneca on Instagram</div>

Senior Product Specialist – CVRM

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