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customer support specialist

PitchBook

<div><div>At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast, and do it all over again in the pursuit of excellence.
If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.</div> 


About the Role:

As a member of our Account Management &amp; Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers' success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management &amp; Customer Success team members. If this sounds like you, join us!

PitchBook's Customer Support Specialist Tier 1 provides direct customer support via phone, email, and chat to existing PitchBook clients. You will work with the support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow PitchBook to optimize the platform for customers worldwide.

Primary Job Responsibilities:
<ul>
<li>Respond to chat, phone, and email contacts from customers</li>
<li>Achieve contact volume and quality goals measured quarterly</li>
<li>Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues</li>
<li>Work collaboratively with other support specialists to resolve customer questions and issues</li>
<li>Work continuously to document the details of each interaction in Salesforce to easily research customer issues and to inform product improvements</li>
<li>Partner with global teams to ensure continuous support availability during required business hours</li>
<li>Support the vision and values of the company through role modeling and encouraging desired behaviors</li>
<li>Participate in various company initiatives and projects as requested</li>
</ul>
Skills and Qualifications:
<ul>
<li>Bachelor's degree preferred</li>
<li>1+ years of experience in a customer service role</li>
<li>A client first attitude and enjoy engaging with customers</li>
<li>Ability to stay updated with changing industry and financial market trends while adapting to internal organizational updates and changes</li>
<li>Prior experience with Salesforce or similar CRM preferred</li>
<li>Excellent verbal and written communication skills with a keen eye for detail</li>
<li>Interested in financial markets or services, particularly private equity and venture capital</li>
<li>Ability to operate with a strong sense of urgency and deliver results</li>
<li>Terrific prioritization skills to handle high call volume in parallel with project work</li>
<li>Ability to adapt to a corporate culture and seamlessly adopt guidelines and processes set forth by the organization</li>
<li>Comfortable to engage with a diverse array of customers</li>
<li>Team player with the desire to try new ideas in order to achieve greater levels of success</li>
<li>Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily</li>
<li>Must be authorized to work in the United States without the need for visa sponsorship now or in the future</li>
</ul>
Benefits + Compensation at PitchBook:

Physical Health
<ul><li>Comprehensive health benefits</li>
<li>Additional medical wellness incentives
</li><li>STD, LTD, AD&amp;D, and life insurance</li>
</ul>
Emotional Health
<ul>
<li>Paid sabbatical program after four years</li>
<li>Paid family and paternity leave
</li><li>Annual educational stipend</li>
<li>Ability to apply for tuition reimbursement</li>
<li>CFA exam stipend
</li><li>Robust training programs on industry and soft skills
</li><li>Employee assistance program</li>
<li>Generous allotment of vacation days, sick days, and volunteer days</li>
</ul>
Social Health
<ul>
<li>Matching gifts program</li>
<li>Employee resource groups</li>
<li>Subsidized emergency childcare</li>
<li>Dependent Care FSA</li>
<li>Company-wide events</li>
<li>Employee referral bonus program</li>
<li>Quarterly team building events</li>
</ul>
Financial Health
<ul>
<li>401k match</li>
<li>Shared ownership employee stock program</li>
<li>Monthly transportation stipend</li>
</ul>
<ul><li>Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.</li></ul>

Compensation
<ul>
<li>This position is non-exempt and paid a salary of $60,000-$60,000</li>
<li>Target annual bonus percentage: 7.5%</li>
</ul>
Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments&mdash;those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices&mdash;that simply can't be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-AD2

#LI-Onsite</div>

Customer Support Specialist

Stafford Communications Group

<div>Description:

Be The Next
Customer Care Specialist (Bilingual German/English) - Remote 
 
Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career.
Our clients include many prestigious brands in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a Customer Care Specialist, you will contribute to Premier NX&rsquo;s success by meeting our client&rsquo;s service levels.
Come join us!
SUMMARY: We are seeking a detail-oriented and customer-focused Bilingual German/English Customer Care Specialist to support a well-known global brand in the baby carrier space. The Customer Care Specialist is responsible for responding to complex consumer inquiries via phone, email and live chat. The Specialist will assist German and English-speaking consumers with order inquiries, product information, shipping updates, refund processing and replacements accurately and efficiently.
Hours of Operation: We provide support to our client from Monday through Friday with shifts between 7:00AM &ndash; 3:00PM EST or 8:00AM &ndash; 4:00PM EST. Specialists work remotely with equipment supplied provided the required minimum internet speed service is validated.
Key points of the role:<ul><li>
Our contact center provides extraordinary service and the Representative must demonstrate a high level of sensitivity, empathy, and patience with each consumer.</li><li>
We support a Remote Representative workforce by providing the equipment needed for the role (e.g. laptop and accessories). Candidates are required to meet specific employment conditions as outlined in our Telecommuting Policy, including having a private workspace and a minimum level internet service of 100 MBPS (megabits per second) download speed.</li><li>
This is a high-volume call center position and as such, you will be assigned a shift time which serves as your regular work schedule. You must adhere to your assigned work schedule and complete each shift in its entirety. While this position is remote, it is not a flexible position where you can adjust your own schedule.</li><li>
Candidates must be able to work with multiple systems and communication channels at the same time. Attention to detail is critical as many of our cases are not first contact resolution. All contact information and notes must be complete to allow another representative to move the case forward.</li><li>
Consumer contact with our call center is regularly audited for Quality Assurance (QA), product knowledge and case coding.</li><li>
We consider our representatives on this product a team working together to address the questions, concerns and issues</li><li>
Our training process is intense and requires self-discipline. The first couple of days requires independent reading to understand the team setup and our client's website and pricing. After which, new representatives will participate in remote training on our systems, SOPs and product training. The more time you put into training the more successful you will be.</li></ul>
KEY RESPONSIBILITIES:<ul><li>
Answer incoming phone calls, live chats, and respond to written communication.</li><li>
Troubleshoot any issues related to the consumer product.</li><li>
Assist consumers with order inquiries, product information, and shipping updates.</li><li>
Process refunds and replacements accurately and efficiently,</li><li>
Make recommendations based on consumer&rsquo;s needs.</li><li>
Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.</li><li>
Deliver a high-quality, empathetic customer experience across all channels.</li><li>
Manage multiple systems and tasks simultaneously in a fast-paced environment.</li><li>
Continually maintain working knowledge of all company products, services, and promotions.</li><li>
Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards.</li></ul>
Requirements:

QUALIFICATIONS:<ul><li>
Fluent in German and English (written and spoken).</li><li>
Ability to multitask and navigate multiple systems efficiently.</li><li>
Excellent verbal and written communication skills with attention to detail including active listening and reflection with the goal of gathering information and delivering supportive and consultative problem-solving.</li><li>
Must be able to maintain professional behavior and a courteous and helpful demeanor in stressful situations.</li><li>
Familiarity with smartphone technology and applications, and ability to navigate between several computer screens (e.g., CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information is critical.</li><li>
Previous customer service experience preferred.</li></ul>
EDUCATION and/or EXPERIENCE:<ul><li>
College degree preferred with minimum of 3 years customer service experience.</li><li>
Strong computer experience working on multiple software programs.</li><li>
Consultative customer service skills: ability to analyze a customer&rsquo;s situation and present a solution.</li><li>
Excellent interpersonal, communication, and organizational skills with the ability to work collaboratively and effectively in a fast-paced environment.</li><li>
Excellent writing skills and experience with social media management and providing customer service online across multiple channels (e.g. email, social media &amp; chat).</li><li>
Must be authorized to work in the US without sponsorship.</li></ul>
Together, we can offer endless possibilities! What is next for you?</div>

Customer Care Specialist (Bilingual German/English) - Remote

Mind Friend

<div>
 
 Linkedin:
 
 https://www.linkedin.com/company/mindfriend
 
 
 
 Location:
 
 100% Remote
 
 
 
 Job Type:
 
 Full-time / Part-time
 
 
 
 About Mind Friend
 
 
 
 At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized
 
 Telehealth Psychologist Assistant
 
 to join our fully remote team and support our licensed psychologists in delivering top-tier care.
 
 
 
 Requirements
 
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen-share
 </li>
 <li>
 Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision
 </li>
 <li>
 Tech Translator: Take "tech-speak" and turn it into clear, simple instructions for our non-technical users
 </li>
 <li>
 AI Collaboration: Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions
 
 
 </li>
 </ul>
 
 ✅ You're a Great Fit If:
 
 
 
 <ul>
 <li>
 Experience: You have 1-2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!)
 </li>
 <li>
 The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature
 </li>
 <li>
 Tech-Fluent: You're comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools
 </li>
 <li>
 Clear Communicator: Your writing is professional, warm, and free of typos
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 5 days training provided
 
 
 
 
 🏠 Remote Setup Requirements
 
 
 
 <ul>
 <li>
 A quiet, dedicated workspace
 </li>
 <li>
 High-speed internet (Minimum 50 Mbps down / 10 Mbps up)
 </li>
 <li>
 Comfortable using video for team syncs and occasional customer "guided setups."
 
 
 </li>
 </ul>
 
 Why You'll Love It Here
 
 
 
 <ul>
 <li>
 100% Remote: Work from wherever you're most productive
 </li>
 <li>
 Tech-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction
 </li>
 <li>
 Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management
 </li>
 </ul>
</div>

Customer Service Representative (CSR) Remote

Maximus

<div>Essential Duties and Responsibilities:<ul><li>Foster strong customer relationships, monitoring their engagement and progress.</li><li>Collaborate regularly with customers to attain program goals and sustain eligibility for services.</li><li>Conduct workshops and deliver various training services to customers.</li><li>Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.</li><li>Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.</li><li>Follow up with customers to ensure their needs are met and address any queries or concerns.</li><li>Collaborate with team members, providing expertise and assistance in resolving participant issues.</li><li>Maintain accurate and timely case notes for all customer interactions and document related activities.</li><li>Share updates on outreach and engagement efforts with project staff.</li><li>Report identified barriers hindering customer engagement with the Provider to project staff.</li><li>Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
</li><li>Assist Call Center Operations and other departments as determined by project management to meet business needs
</li><li>Regular member of a processing unit within the Outreach department: EEU, Data Entry, and Manual Notices
</li><li>Conduct shadowing / training activities with new hires
</li><li>Works in assigned special projects
</li><li>Maintain Certified Application Counselor CAC active certification
</li><li>Conduct Certified Application Counselor (CAC) tasks in select counties
</li><li>Maintain updated knowledge of the New York Medicaid Choice Project
</li><li>Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
</li><li>Perform other duties as assigned by Management
</li></ul>Minimum Requirements
<ul><li>High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.</li><li>Ability to speak, read, and write in English and Spanish fluently
</li><li>Prior work experience in customer service, data entry and or data processing
</li><li>Experience working with MS office applications (Excel, PowerPoint &amp; Word) 
</li></ul> 
 
Preferred Requirements
 
<ul><li>Intermediate to advanced proficiency with MS office applications (Outlook, Excel, PowerPoint &amp; Word)</li><li>2+ years of experience in customer service or related position
</li><li>Experience with New York Medicaid
</li></ul>#NYMC #NYMCCSR #LI-Onsite
EEO Statement
 
 
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
 
 
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
 
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .
Minimum Salary 
$19.00
Maximum Salary 
$21.00</div>

Bilingual Customer Service Representative I (Spanish) - Lower Manhattan, NY

Vaco by Highspring

<div>
 
 Client:
 
 Well-Established Facilities Services Organization
 
 
 Role:
 
 Accounts Payable Specialist
 
 
 Salary:
 
 $55-$65k
 
 
 Location:
 
 Long Island City, NY
 
 
 Schedule:
 
 Hybrid
 
 
 
 About the Opportunity
 
 
 A well-established organization is seeking an Accounts Payable Specialist to support outgoing payments and maintain accurate financial records. This person will play a key role in processing invoices, verifying approvals, managing vendor accounts, and ensuring all accounts payable activity is completed accurately, timely, and with a strong customer service mindset.
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Review, code, and process incoming invoices
 </li>
 <li>
 Verify invoices against work orders, receipts, and supporting documentation
 </li>
 <li>
 Ensure accuracy in pricing, terms, and payment schedules
 </li>
 <li>
 Confirm invoices are compliant with company policies and vendor agreements
 </li>
 <li>
 Prepare and process payments, including checks, ACH, and electronic payments
 </li>
 <li>
 Maintain vendor payment schedules and terms to ensure timely payment
 </li>
 <li>
 Monitor and reconcile vendor statements and resolve discrepancies
 </li>
 <li>
 Follow up on overdue accounts and communicate with vendors as needed
 </li>
 <li>
 Maintain organized accounts payable records and documentation
 </li>
 <li>
 Prepare reports related to accounts payable activity
 </li>
 <li>
 Support internal and external audits by providing requested documentation
 </li>
 <li>
 Build and maintain positive vendor relationships
 </li>
 <li>
 Respond to vendor inquiries and resolve payment-related issues
 </li>
 <li>
 Assist with month-end close and account reconciliations
 </li>
 <li>
 Partner with the accounting team to support accurate financial reporting
 </li>
 <li>
 Ensure compliance with internal policies and relevant regulations
 </li>
 <li>
 Assist in improving accounts payable procedures and workflows
 </li>
 <li>
 Provide ad hoc support to accounting leadership as needed
 
 </li>
 </ul>
 
 Qualifications
 
 <ul>
 <li>
 Bachelor's degree in Accounting, Finance, or a related field preferred
 </li>
 <li>
 1-3 years of relevant experience in Accounts Payable, accounting, or finance
 </li>
 <li>
 Experience working in NetSuite or a similar ERP system
 </li>
 <li>
 Proficiency in Microsoft Office Suite
 </li>
 <li>
 Familiarity with AP platforms such as Tipalti, Coupa, or similar tools
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Highly organized with strong attention to detail and accuracy
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Professional demeanor with the ability to work effectively across teams and with vendors
 </li>
 <li>
 Able to manage multiple priorities and meet deadlines in a fast-paced environment
 </li>
 <li>
 Self-starter with a sense of urgency and follow-through
 
 </li>
 </ul>
 Vaco PLC is acting as an Employment Agency in relation to this vacancy.
</div>

AP Specialist

EWC Growth

<div>
 
 Wax Specialist Peer Trainer-Licensed Esthetician/Cosmetologist
 
 
 
 The Peer Trainer/Wax Specialist is a dual-role position that begins as a Wax Specialist and progresses into a Peer Trainer role. In this role, you will deliver exceptional guest service while helping develop the next generation of Wax Associates through hands-on training, coaching, and leadership. This position plays a key role in supporting skill development, reinforcing brand standards, and promoting excellence in service delivery.
 
 
 Peer Trainers are culture carriers&mdash;supporting new hires through their first 90 days, reinforcing EWC standards, and modeling what great looks like every day. If you're passionate about teaching, giving feedback, and helping others succeed, this is the ideal next step in your EWC Growth journey.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Exposure to luxury service preferred
 </li>
 <li>
 Valid Esthetician or Cosmetology license (state requirement)
 </li>
 <li>
 Minimum 6 months of waxing experience
 </li>
 <li>
 Ability to mentor peers and provide in-the-moment feedback
 </li>
 <li>
 Demonstrated leadership experience with the ability to support and influence peers
 </li>
 <li>
 Strong knowledge of EWC protocols and service timing change to Ability to learn and maintain EWC Protocols and service timing
 </li>
 <li>
 Passion for teaching, developing others, and fostering a positive team environment
 </li>
 <li>
 Excellent communication, patience, and professionalism
 </li>
 <li>
 Proven ability to guide, support, and positively influence team performance
 </li>
 <li>
 Confidence performing full-body waxing services for all genders and anatomies
 </li>
 <li>
 Work with skincare and cleaning products in a fast-paced service environment
 </li>
 <li>
 Open availability preferred; open to both full-time and part-time schedules based on center needs
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Complementary Waxing Services
 </li>
 <li>
 50% Off Retail Products
 </li>
 <li>
 Medical, Dental, and Vision Insurance (for eligible employees)
 </li>
 <li>
 401(k) with Company Match + Paid Time Off + Paid Parental Leave
 </li>
 <li>
 Company-paid Life and Disability Insurance
 </li>
 <li>
 Flexible Scheduling and a Supportive, Team-First Culture
 </li>
 <li>
 Ongoing training, education, and career pathing opportunities
 
 
 </li>
 </ul>
 
 Compensation:
 
 
 
 <ul>
 <li>
 $17.50-$18.50 hr + Tips + Commissions + Bonuses
 
 
 </li>
 </ul>
 
 Training Assignment Bonus:
 
 
 
 <ul>
 <li>
 $300 awarded when a new hire successfully completes training
 </li>
 <li>
 $200 awarded when the new hire reaches orange level
 </li>
 <li>
 $50 incentive for tenured wax specialist level up support
 
 
 </li>
 </ul>
 EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.
</div>

Esthetician | Peer Trainer, 75th & Columbus

Eurest

<div>Position Title: MARKETING SPECIALIST - NEW YORK, NY
Salary: $83000 - $85000 
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies - in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. 
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the &lsquo;job search&rsquo; in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on &lsquo;referral tracking.&rsquo; For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
<div><div><div><h2 class="jobSectionHeader">Job Summary</h2>
</div><div>
The Unit Marketing Specialist for NY/NJ is a dynamic, strategic, and hands-on leader responsible for driving marketing execution, customer engagement, and top-line growth across two key sites within the region. This role serves as a key partner to operations, culinary, and client stakeholders&mdash;bringing programs to life through innovative campaigns, compelling storytelling, and best-in-class guest experiences. The ideal candidate is equal parts strategist, content creator, and experience curator, with a passion for food, hospitality, and building meaningful connections with guests.<div>
Key Responsibilities 
Marketing Strategy &amp; Execution 
<ul><li>Develop and execute comprehensive marketing plans across sites to drive participation, sales, and customer satisfaction.</li><li>Lead all marketing, advertising, and promotional activities in partnership with General Managers and Culinary teams.</li><li>Maintain quarterly and monthly marketing calendars, including promotions, campaigns, and key initiatives.</li><li>Monitor, analyze, and report on campaign performance, ROI, and key KPIs to inform future strategy.</li></ul>
Content, Communications &amp; Brand Management 
<ul><li>Create and daily management of compelling marketing content across multiple channels, including:</li><li>Digital screens (Wand and App Space), Thrive mobile app placements, and social media</li><li>Client communications, newsletters, and presentations (i.e., MBR)</li><li>Ensure all communications and signage align with Eurest brand standards and client guidelines.</li><li>Develop toolkits and communication materials (flyers, presentations, talking points) to support program rollouts.</li><li>Act as a storyteller, elevating programs through strong visual and social media communications.</li></ul>
Guest Experience &amp; Programming 
<ul><li>Partner with culinary teams to plan and execute events such as chef tables, samplings, and promotions that drive</li></ul>
engagement and sales. 
<ul><li>Lead the development and execution of special events, pop-ups, and experiential activations.</li><li>Support new openings, refreshes, and concept launches with full marketing plans and customer engagement strategies.</li><li>Champion innovation by introducing new products, concepts, and trends into the market.</li></ul>
Digital &amp; Social Media Leadership 
<ul><li>Own and grow regional social media presence, including content creation, posting, and performance tracking.</li></ul>
Merchandising, Signage &amp; Visual Standards 
<ul><li>Oversee execution of all signage and visual merchandising</li></ul>
Develop and maintain consistent signage packages aligned with Eurest standards. 
<ul><li>Support caf&eacute;s with smallwares, merchandising packages, and d&eacute;cor enhancements.</li><li>Manage client&rsquo;s branded merchandise programs and retail opportunities (i.e., BNY Merch store, pop-ups, caf&eacute; retail).</li></ul>
Data, Insights &amp; Continuous Improvement 
<ul><li>Analyze customer data, trends, and feedback to inform marketing strategies and improve performance.</li><li>Track and drive key metrics including participation, sales growth, and customer engagement.</li><li>Stay current on industry trends, competitive landscape, and emerging best practices.</li></ul>
Preferred Qualifications 
<ul><li>Bachelor&rsquo;s degree in Marketing or related field preferred</li><li>3+ years of marketing experience, preferably in hospitality, food service, or retail</li><li>Strong presentation skills with ability to engage clients and large audiences</li><li>Proficiency in PowerPoint, Canva, digital and social content tools</li><li>Experience with merchandising, promotions, and brand management</li></ul></div></div></div></div>
Apply to Eurest today!
Eurest is a member of Compass Group USA
Click here to Learn More about the Compass Story 
Associates at Eurest are offered many fantastic benefits.<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Paid Time Off</li><li>
Holiday Time Off (varies by site/state)</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li><li>
Paid Parental Leave</li><li>
Personal Leave</li></ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.<div>
https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf</div> 
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. 
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 
Eurest maintains a drug-free workplace. 
Applications are accepted on an ongoing basis.</div>

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