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customer technical support specialist, informatics - off shift - remote Jobs in New York United States

customer technical support specialist informatics off shift remote

Beckman Coulter Diagnostics

<div>Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we&rsquo;re all united by a shared commitment to innovate for tangible impact.
You&rsquo;ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher&rsquo;s system of continuous improvement, you help turn ideas into impact &ndash; innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory&rsquo;s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making&mdash;we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
Working either the 2nd Shift hours of 3:00 PM-11:00 PM ET OR 3rd Shift hours of 5:00 PM-1:30 AM ET (Monday to Friday), the Customer Technical Support Specialist, Informatics for Beckman Coulter Diagnostics is responsible for providing technical phone troubleshooting &amp; consulting to clinical laboratory and IT customers and internal company staff for the Informatics product line of products including middleware software, Laboratory Information System (LIS) software and some computer hardware issues in order to resolve inquiries/issues or assign to field support for handling onsite when needed.
This position reports to the Supervisor, Customer Support responsible for handling customer calls to facilitate 24/7 support function, is part of the Service Organization and will be fully REMOTE.
In this role, you will have the opportunity to:<ul><li>
Handle customer calls by resolving technical product issues to support a 24/7 support function, assigning calls to Field Service or Field Applications when unable to resolve over the phone.</li><li>
Investigate and recognize issues through to root cause, and communicate product issues, complaints, and improvements.</li><li>
Collect and analyze data and classify complaints according to FDA requirements, capturing and documenting all aspects of the customer interactions/issues into a customer interaction database.</li></ul>
The essential requirements of the job include:<ul><li>
Bachelor's Degree OR Associate's Degree in Medical Laboratory Technology or equivalent.</li><li>
3+ years' experience working with Laboratory Information System (LIS) customization/configuration and troubleshooting Beckman Coulter REMISOL Advance middleware.</li><li>
Ability &amp; willingness to work holidays, some weekends and on-call shifts</li></ul>
Travel Requirements:<ul><li>
During the first year (training period), this position requires up to 25% travel, which may potentially include overnight stays. Once training is completed, the travel will be reduced to up to 5% travel.</li></ul>
It would be a plus if you also possess previous experience in:<ul><li>
Strong organizational skills with the ability to work well under pressure in a fast-paced environment.</li><li>
Show competency in diagnosing, resolving and documenting complex technical issues.</li></ul>
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
The hourly range for this role is $26.44-$36.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
#LI-AP1
#LI-Remote
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.</div>

Customer Technical Support Specialist, Informatics - Off Shift - REMOTE

JAK Travel Agency

<div>
 We are seeking a Remote Customer Support Specialist to provide exceptional assistance to travelers from a home-based setting, serving customers in New York, NY and across the United States.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
 </li>
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 Troubleshoot and resolve customer issues efficiently.
 </li>
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 Maintain accurate records of customer interactions.
 </li>
 <li>
 Collaborate with team members to improve service processes.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Customer-focused attitude and effective problem-solving abilities.
 </li>
 <li>
 Comfortable with remote work and familiar with common technology and support tools.
 </li>
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 Previous customer service or travel-industry experience is a plus.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Fully remote role.
 </li>
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 Flexible schedule.
 </li>
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 Travel-related perks and incentives.
 </li>
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 Opportunities for growth and professional development.
 </li>
 </ul>
</div>

Remote Travel Advisor Support – Flexible & Fully Remote

Child Mind Institute

<div><div><div><div><div><div><div>Summary:
The Child Mind Institute is an independent, national nonprofit dedicated to transforming the lives of children and families struggling with mental health and learning disorders. Our teams work every day to deliver the highest standards of care, advance the science of the developing brain and empower parents, professionals and policymakers to support children when and where they need it most. Together with our supporters, we're helping children reach their full potential in school and in life. We share all of our resources freely and do not accept any funding from the pharmaceutical industry.
The Child Mind Institute is seeking a skilled Clinical Informatics Engineer with a focus on Electronic Health Record (EHR) systems. This role will involve providing administrative and technical support for the EHR system, with a special emphasis on clinical and practice management modules.
Reporting to the Director of Clinical Administration, this is an exempt, full-time position located in our NYC headquarters office.
The Child Mind Institute is proud to be named a Great Place to Work-Certified company! Our competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website.</div></div><div><div> 
Responsibilities:<ul><li>
Manage and support the design, build, testing, training, utilization, and maintenance of the EHR system, with a focus on clinical, revenue cycle and practice management modules.</li><li>
Troubleshoot EHR and other Clinical Informatic Systems issues and document research, interactions, and problem resolutions in IT help-desk software.</li><li>
In collaboration with leadership, identify and implement operational enhancements aligned with strategic goals.</li><li>
Own the creation of EHR roadmap and strategy.</li><li>
Utilize best practices in Project Management life cycle methodology to ensure successful implementation and optimization of the EHR system.</li><li>
Address functional questions from clinical and business users and develop user documentation and training guides.</li><li>
Deliver exceptional customer service and technical support.</li><li>
Monitor and analyze support tickets trends to identify areas for ongoing training and system enhancements.</li><li>
Stay updated on the latest applications of information technology and clinical informatics.</li><li>
Document, monitor, and analyze reported issues to proactively identify potential risks and trends.</li><li>
Other duties as assigned.</li></ul></div></div><div><div> 
Qualifications:<ul><li>
Bachelor's degree in computer science, information systems, healthcare technology, or a related field.</li><li>
Minimum of 5 years of experience supporting clinical, revenue cycle, order entry, results, collaboration with finance departments and practice management modules of EHR systems.</li><li>
Experience in SQL coding language required.</li><li>
Knowledge of HL7 or FHIR preferred.</li><li>
Behavioral Health experience is a plus.</li><li>
Familiarity with NextGen is preferred.</li><li>
Experience in supporting and training clinical and business users.</li><li>
Strong troubleshooting skills with EHR vendors.</li><li>
Strong understanding of HIPAA Privacy and Security Guidelines.</li><li>
Exceptional customer service, communication, and problem-solving skills.</li><li>
Strong team player with effective organizational and time management abilities.</li><li>
Detail-oriented with a high level of integrity and discretion.</li></ul></div></div><div><div> 
Special Considerations:
Please upload your CV during the application process.
The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.</div></div></div></div></div></div></div>

Clinical Informatics Engineer

Trinity Life Sciences

<div>
 
 
 We're committed to bringing passion and customer focus to the business.
 
 
 We are seeking a full‑time Desktop Support Specialist with strong troubleshooting skills, exceptional attention to detail, and a customer‑focused mindset to join Trinity&rsquo;s IT team. Primary responsibilities include supporting hardware, software, applications, mobile devices, and Microsoft Teams conference rooms, as well as completing additional tasks assigned. Core activities involve installing, diagnosing, repairing, maintaining, and upgrading computer hardware, software, and peripheral equipment to ensure optimal workstation performance.
 
 
 This role will provide timely and accurate end‑user support both in person and remotely, adhering to established SLAs, documented protocols, and standard operating procedures. The Desktop Support Specialist will collaborate closely with the Help Desk Manager, fellow Desktop Support Specialists, and System Administrators to resolve more complex or escalated technical issues.
 
 
 The ideal candidate is a collaborative team player who is eager to learn, hardworking, adaptable, and committed to delivering high‑quality support in a fast‑paced, service‑oriented environment
 
 
 This position is based out of Trinity&rsquo;s New York, NY location.&nbsp;&nbsp;
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 
 Provide friendly, customer‑focused level 2 support with clear communication and thorough follow‑through to confirmed resolution of all support requests.
 
 </li>
 <li>
 
 Identify, analyze, and diagnose technical issues while providing customers with timely updates and accurate estimated resolution times.
 
 </li>
 <li>
 
 Escalate unresolved support requests to the appropriate technicians in accordance with established procedures and SLAs.
 
 </li>
 <li>
 
 Maintain accurate tracking of hardware and software assets using asset‑management tools and adhering to lifecycle and inventory best practices.
 
 </li>
 <li>
 
 Monitor Service Desk ticket queues to ensure timely response, proper categorization, and assignment across the IT team.
 
 </li>
 <li>
 
 Develop and complete small IT projects; create, update, and maintain process and procedure documentation as needed.
 
 </li>
 <li>
 
 Support Microsoft Teams conference rooms, ensuring reliable meeting room functionality and assisting users with audio, video, and room system issues.
 
 </li>
 <li>
 
 Apply and support Windows security baselines, BitLocker, and device compliance policies to maintain secure and compliant endpoint configurations.
 
 </li>
 <li>
 
 Adhere to SOC 2 compliance requirements, including secure handling of systems, data, and change‑control practices.
 
 </li>
 <li>
 
 Collaborate with Desktop Support Specialists, Systems Administrators, and other IT teams to resolve complex or escalated issues.
 
 </li>
 <li>
 
 Proactively identify recurring support issues and recommend process, documentation, or system improvements.
 
 
 
 </li>
 </ul>
 
 Requirements:&nbsp;
 
 
 
 
 Education
 
 : Bachelor&rsquo;s degree in Computer Science required.
 
 
 
 Work Experience
 
 : 3-5 years of hands-on experience in helpdesk, desktop support or call center support within a professional environment.
 
 
 
 Technical Skills (Preferred)
 
 
 
 <ul>
 <li>
 
 Desktop and laptop hardware; workstation accessories&nbsp;
 
 </li>
 <li>
 
 Strong remote troubleshooting skills&nbsp;
 
 </li>
 <li>
 
 Windows 11&nbsp;
 
 </li>
 <li>
 
 Antivirus management
 
 </li>
 <li>
 
 O365 administration and troubleshooting
 
 </li>
 <li>
 
 ITSM/ITIL-based ticketing systems
 
 </li>
 <li>
 
 iOS &amp; Android device support
 
 </li>
 <li>
 
 Basic network knowledge
 
 </li>
 <li>
 
 Printer troubleshooting
 
 </li>
 <li>
 
 Active Directory fundamentals and basic administration
 
 </li>
 <li>
 
 Remote support tools (e.g., Bomgar, TeamViewer)
 
 
 
 </li>
 </ul>
 
 Additional Skills
 
 
 
 <ul>
 <li>
 
 Strong verbal and written communication skills
 
 </li>
 <li>
 
 Excellent customer service mindset
 
 </li>
 <li>
 
 Ability to work collaboratively and manage multiple priorities
 
 
 
 </li>
 </ul>
 
 About Trinity
 
 
 
 Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. By blending deep therapeutic expertise and trusted human ingenuity with a purpose-built technology platform, Trinity accelerates clarity and confidence at every step of the commercialization journey&mdash;from pre-launch to scale to loss of exclusivity. For more than 30 years, the world&rsquo;s leading pharmaceutical, biotech, and medtech companies have relied on Trinity&rsquo;s foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact. During that time, Trinity expanded from its first office in Waltham, MA to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership. For more information, visit Trinity at&nbsp;www.trinitylifesciences.com.
 
 
 Trinity&rsquo;s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current salary range is a minimum of $65,000. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.
 
 
 
 Trinity&rsquo;s Commitment to Inclusion &amp; Engagement (I&amp;E)
 
 
 Trinity Life Sciences is an equal opportunities employer and welcome applications from all qualified individuals. At Trinity, inclusion and engagement are at the heart of how we work and grow together. We&rsquo;ve evolved from a traditional &ldquo;DEI&rdquo; framework to Inclusion &amp; Engagement (I&amp;E)&mdash;a model that moves beyond representation to focus on connection, collaboration, and shared purpose. Every role at Trinity plays a part in fostering an environment where all employees feel valued, respected, and empowered to contribute fully. By embedding I&amp;E principles into our culture, we ensure that belonging and engagement are not standalone initiatives&mdash;they are part of how we build teams, make decisions, and deliver excellence every day. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities. For more information about Trinity&rsquo;s commitment to Inclusion and Engagement please visit&nbsp;Inclusion &amp; Engagement | Culture of Belonging at Trinity Life Sciences.
 
 
</div>

Desktop Support Specialist

Careers In Travel | Destination Planners

<div>
 
 Job Overview
 
 
 
 Destination Knot is seeking a detail-oriented
 
 Remote Reservation Support Specialist
 
 to assist with client reservation requests and provide administrative support related to booking and scheduling services. This is a remote support role focused on customer service, coordination, and accurate data handling within a reservations environment.
 
 
 This position is ideal for individuals who are organized, professional, and comfortable working independently in a remote setting.
 
 
 
 Key Responsibilities
 
 
 
 Assist with reservation and scheduling requests submitted by clients
 
 
 Support booking coordination across various service categories, including accommodations and related services
 
 
 Maintain accurate client records and reservation details in internal systems
 
 
 Communicate professionally with clients via email, phone, or messaging platforms
 
 
 Provide general customer service support and follow established processes
 
 
 Review confirmations and documentation for accuracy and completeness
 
 
 Collaborate with internal teams to ensure a smooth client experience
 
 
 
 Qualifications
 
 
 
 Strong written and verbal communication skills
 
 
 Excellent attention to detail and organizational abilities
 
 
 Comfortable using online systems, email, and basic digital tools
 
 
 Ability to manage multiple tasks while meeting deadlines
 
 
 
 Customer Service Or Administrative Support Experience Preferred
 
 
 
 Reliable internet access and ability to work remotely
 
 
 
 Work Environment
 
 
 
 Fully remote position
 
 
 Flexible scheduling options may be available
 
 
 Supportive, structured team environment
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Reservation Support Specialist

Work From Home Co.

<div>
 This is a remote position.
 
 
 We are seeking a motivated and detail-oriented
 
 Remote Guest Experience Specialist
 
 to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Previous experience in customer service, hospitality, call center, or administrative roles preferred
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Basic computer skills and ability to learn new systems quickly
 </li>
 <li>
 Reliable internet connection and a distraction-free workspace
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Positive attitude and solution-focused mindset
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, and phone in a timely and professional manner
 </li>
 <li>
 Assist with service requests, scheduling updates, and general account support
 </li>
 <li>
 Provide clear information about available services and options
 </li>
 <li>
 Maintain accurate records using internal systems and CRM tools
 </li>
 <li>
 Resolve basic customer concerns and escalate complex issues when necessary
 </li>
 <li>
 Follow internal processes to ensure quality and consistency
 </li>
 <li>
 Support team initiatives and ongoing customer experience improvements
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Remote work flexibility
 </li>
 <li>
 Competitive pay with performance-based opportunities
 </li>
 <li>
 Flexible scheduling options
 </li>
 <li>
 Ongoing training and professional development
 </li>
 <li>
 Supportive and collaborative team environment
 </li>
 <li>
 Advancement opportunities based on performance
 
 
 </li>
 </ul>
 
 Equal Opportunity
 
 
 
 We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.
 
 
</div>

Remote Guest Experience Specialist

Day Care Council of New York

Day Care Council of New YorkThe Day Care Council of New York (DCCNY) is a membership, advocacy, and service organization for New York City&rsquo;s child care providers and families seeking child care services. With a mission to seek support for and assist in the development of quality early childhood education and family and group family care services, which are designed to promote the sound growth and development of children and their families, DCCNY is recognized as a leader in NYC&rsquo;s advocacy community. DCCNY works with member agencies on labor relations, public policy, and training needs.As a leading research and advocacy organization, DCCNY pushed for NYC&rsquo;s continued expansion of early childhood education, including the launch of Universal Pre-K programs, salary parity for community-based early childhood educators, and the retention of several initiatives introduced through emergency orders in response to the COVID-19 pandemic in support of families&rsquo; ability to access affordable quality childcare. DCCNY continues to push for public support of high-quality, affordable child care for NYC families with low incomes and serves as a resource to center-based providers and their governing boards of directors and to family and group family child care providers. DCCNY plays a key role in supporting the growth and development of NYC&rsquo;s early childhood workforce.Work Where You Thrive: Hybrid Schedule + Annual Wellness WeekOur team works two days remotely and three days in-office each week, and every year, we pause for a Wellness Week&mdash;a full week off to rest, reset, and recharge. Join a mission-driven team dedicated to supporting families and child care programs with high-quality technical assistance and training&mdash;while prioritizing staff well-being every step of the way.Job DescriptionThe Early Childhood Mental Health (IECMH) Specialist works as a member of The Day Care Council of New York&rsquo;s consultancy team, supporting center-based and family child care settings by conducting outreach to child care programs and, when appropriate, providing training and resource support to educators and caregivers. The IECMH Specialist will document all outreach, training, and support efforts, collect data and information, and provide reports on these activities; the position provides assistance with all consultation activities. The Specialist reports to and works under the supervision of the Early Childhood Mental Health Manager.With guidance, the Specialist is expected to develop skills in consultation practices that engage programs serving children ages 0&ndash;36 months, as well as the skills necessary to support those programs in building their capacity. As experience grows, the specialist may take on a small caseload of 1 to 3 programs. The goal is for the Specialist to build a strong foundation in early childhood mental health consultation.This position does not include direct therapeutic services. Its focus is on consultation, systems support, and workforce, caregiver, and educator development, consistent with infant and toddler mental health best practices.Job Responsibilities● Assist with up to three active consultation cases, gradually assuming responsibility toward independent caseload.● Collect, update, and maintain required data and documentation with guidance from the Early Childhood Mental Health Manager.● Conduct outreach to engage additional family child care and center-based programs.● Support educators in strengthening classroom practices that promote social-emotional development and emotionally responsive environments.● Conduct or assist with trainings and workshops for educators, caregivers, and community members.● Provide culturally responsive consultation aligned with early childhood mental health best practices.● Assist the Mental Health Manager in developing and organizing resources for families and educators.● Participate in internal meetings and required program activities.● Attend mandatory trainings and professional development sessions.● Complete documentation accurately and on time.● Perform other related duties as assigned.Qualifications● Bachelor&rsquo;s degree required in social work, psychology, counseling, early childhood education, or a related field.● Master&rsquo;s degree preferred.● Experience working with young children, families, or early childhood programs.● Knowledge of infant and early childhood development and social‑emotional learning.● Strong communication skills and the ability to work with diverse communities.● Ability to work independently while collaborating with a multidisciplinary team.● Comfortable managing multiple responsibilities within a flexible schedule.● Bilingual English/Spanish preferred but not required.● Proficiency with basic technology and data systems, including Google Workspace and Microsoft Office.Employment Details● Employment Period: Part-time● Hours: 20-25 hours per week● Compensation: $35&ndash;$50 per hour, based on education and experience● Location: Midtown Manhattan (hybrid schedule), with travel throughout NYC as needed and required for specific responsibilitiesDCCNY is committed to recruiting and retaining a diverse and talented team. Salary offers depend on qualifications, internal equity, and the funding supporting the role. To demonstrate our commitment to pay equity, DCCNY caps salary offers at the stated range maximum, and new hires are generally not eligible for salaries at the high end of the salary range.While DCCNY currently offers a hybrid work arrangement, some positions require up to five days in the office and regular in-person public engagements. While this position is based at the main office in Manhattan, visits to our Queens offices and program sites may be required.All offers of employment are contingent upon completing a background check, including verification of the Social Security number, criminal record, and educational history.Job Type: Part-timePay: $35.00 - $50.00 per hourExpected hours: 20 &ndash; 25 per weekWork Location: Hybrid remote in New York, NY 10018

Early Childhood Mental Health Specialist

Explore 1441+ Customer technical support specialist informatics off shift remote in New York United States this March. Find roles across top companies and apply now to boost your career.