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Fleek

<div>
 
 Can you help us fix the world's most broken supply chain?
 
 
 
 The fashion industry produces over 100 billion garments a year. 60% end up in landfill &mdash; not because people don't want these clothes, but because the supply chain for getting secondhand fashion from donation to resale is completely offline, manual, and broken.
 
 
 Fleek is fixing this. Our mission is to make secondhand the first choice. We're building the infrastructure powering the global secondhand clothing trade &mdash; through a B2B marketplace and the AI systems digitising the supply chain behind it.
 
 
 Through Fleek, vintage stores, online resellers, and retail buyers source graded secondhand inventory directly from wholesalers and rag houses across multiple countries. Our key enabler is FleekSort &mdash; an AI model fine-tuned on secondhand fashion &mdash; that can grade, price, and categorise items with just a photo, turning what has historically been an opaque and manual trade into a structured, searchable, and tradable global inventory layer.
 
 
 Since 2022, we've saved 9 million items from landfill and tripled in size year-on-year. We've raised ~$50M from a16z, Y Combinator, Burda Principal Investments, HV Capital, and others, and have recently closed our Series B. Our advisors and private investors include operators behind Depop, Shopify, and Postmates.
 
 
 Today, we serve thousands of resellers and retailers across the UK, Europe, and the US. With the secondhand fashion market projected to reach $350B by 2027, Fleek is building the AI-native operational and financial backbone for secondhand commerce globally.
 
 
 We're looking for people who want to build something that matters &mdash; and move fast doing it. Sound good? Keep reading.
 
 
 
 About The Role
 
 
 
 This is a CX Associate role on Fleek's Customer Experience team, based full-time in our Karachi office. You'll be on the front line of Fleek's customer relationships &mdash; handling daily interactions across multiple channels, resolving issues, and making sure every buyer and supplier who reaches out gets a fast, accurate, and human response.
 
 
 This isn't a scripted call centre role. You'll be working inside a fast-growing marketplace where every interaction teaches you something about how the business works &mdash; from supply and logistics to product and operations. You'll be expected to think, not just respond.
 
 
 Why This Role Stands Out
 
 
 Fleek's customers are professional resellers, vintage store owners, and wholesale buyers running real businesses. When they reach out, the stakes are higher than a typical consumer support interaction &mdash; a delayed shipment or a grading issue can directly affect their revenue. That means the quality of your response matters.
 
 
 You won't be reading from a script. You'll learn the product deeply, understand the workflows behind the marketplace, and use that knowledge to solve problems properly &mdash; not just close tickets. You'll work closely with teams across supply management, vendor relations, and product, feeding back what you hear from customers to help improve the experience for everyone.
 
 
 The platform handles 500,000+ items a month today and will surpass a million by end of year. As volume scales, the CX team becomes increasingly critical &mdash; and high performers here have a direct path into operations, account management, and other commercial roles at Fleek.
 
 
 What Makes You a Fleek CX Associate?
 
 
 
 Customer-First:
 
 You genuinely care about helping people. You're empathetic, patient, and take pride in resolving issues properly &mdash; not just quickly.
 
 
 
 Clear Communicator:
 
 You write and speak clearly, concisely, and professionally. You can explain a complex issue in simple terms and keep customers informed without jargon or ambiguity.
 
 
 
 Detail-Oriented:
 
 You don't miss things. You follow workflows accurately, capture the right details on every interaction, and make sure nothing falls through the cracks.
 
 
 
 Proactive Problem-Solver:
 
 You don't wait to be told what to do. When you see a recurring issue, you flag it. When you spot a better way to handle something, you speak up.
 
 
 
 Team Player:
 
 You show up for your colleagues. You contribute to a positive team environment, share knowledge, and support shared goals &mdash; because CX is a team sport.
 
 
 What You'll Do
 
 
 
 Handle Customer Interactions:
 
 Manage daily customer communications across multiple channels, ensuring timely, accurate, and empathetic responses in line with Fleek's service standards.
 
 
 
 Follow and Improve Workflows:
 
 Execute established workflows and task assignments with efficiency and attention to detail &mdash; while proactively contributing ideas for process improvements.
 
 
 
 Collaborate Cross-Functionally:
 
 Share insights from customer interactions with teams across Product, Supply Management, Vendor Relations, and other departments to help resolve issues and improve the overall experience.
 
 
 
 Track Performance:
 
 Monitor and report on key performance metrics &mdash; response time, resolution rate, CSAT &mdash; and use the data to strengthen your own performance and the team's.
 
 
 
 Own Your Development:
 
 Participate actively in team check-ins, take ownership of personal development goals, and apply feedback to continuously improve.
 
 
 
 Surface Issues Early:
 
 Flag recurring problems, resource gaps, or training needs to supervisors, helping identify opportunities to better support customers before issues escalate.
 
 
 
 Manage Escalations:
 
 Gather necessary details and coordinate with leads and managers to resolve complex issues, ensuring transparency with customers throughout the process.
 
 
 
 Build Team Culture:
 
 Contribute to a positive, supportive team environment by collaborating with colleagues, supporting shared goals, and embodying Fleek's values of innovation, transparency, and customer-centricity.
 
 
 What You Bring
 
 
 <ul>
 <li>
 0&ndash;2 years of experience in customer support, customer success, or a service-oriented role &mdash; ideally in e-commerce, a marketplace, or a tech-enabled business.
 </li>
 <li>
 Strong written and verbal communication skills. You can handle professional conversations across email, chat, and other channels with clarity and warmth.
 </li>
 <li>
 Attention to detail. You follow processes carefully, document interactions accurately, and don't let things slip.
 </li>
 <li>
 Comfort with tools and systems. You're quick to learn new platforms &mdash; CRM tools, ticketing systems, internal dashboards. You don't need hand-holding with technology.
 </li>
 <li>
 A service mindset. You take ownership of customer issues and see them through to resolution. You don't just pass things along.
 </li>
 <li>
 Ability to work in a fast-paced environment. You can handle volume without sacrificing quality, and you stay calm under pressure.
 </li>
 <li>
 Willingness to learn. You're curious about the business, not just the role. You want to understand how the marketplace works, not just how to close a ticket.
 
 
 </li>
 </ul>
 Nice to Have
 
 
 <ul>
 <li>
 Experience in fashion, secondhand, vintage, or circular economy businesses
 </li>
 <li>
 Familiarity with CX tools like Zendesk, Intercom, Freshdesk, or similar
 </li>
 <li>
 Experience working in a B2B or marketplace environment where customers are businesses, not individual consumers
 </li>
 <li>
 Multilingual ability &mdash; particularly useful given Fleek's global customer base
 </li>
 <li>
 A genuine excitement for building something from scratch in a category that didn't exist three years ago
 
 
 </li>
 </ul>
 This Role Isn't for You If You Want:
 
 
 <ul>
 <li>
 A scripted, repetitive support role where you follow a flowchart &mdash; you'll need to think and problem-solve
 </li>
 <li>
 To work in isolation &mdash; CX at Fleek is deeply cross-functional and collaborative
 </li>
 <li>
 A remote or hybrid role &mdash; this position is full-time in our Karachi office
 </li>
 <li>
 A role where you only handle easy queries &mdash; you'll deal with complex, high-stakes issues from professional buyers and suppliers
 </li>
 <li>
 A slow-moving environment &mdash; we're scaling fast and the pace reflects that
 
 
 </li>
 </ul>
 Ready to be the voice of the world's fastest-growing fashion marketplace? If you want to learn fast, grow fast, and be part of a team that's tripling annually &mdash; we'd love to hear from you.
 
 
 How We Work
 
 
 Fleek is an in-office company. We believe the best work happens when people are together &mdash; the quick decisions, the cross-functional energy, the ability to solve problems in real time.
 
 
 This role is based full-time in our Karachi office. You'll be embedded with the CX team, working closely with operations, supply, and product &mdash; learning the business from the inside out.
 
 
 The Practicalities
 
 
 <ul>
 <li>
 Location: Karachi, Pakistan
 </li>
 <li>
 Work model: Full-time in-office.
 </li>
 <li>
 Level: Associate
 </li>
 <li>
 Stage: Post-Series B, hyper-growth
 </li>
 <li>
 Team: 100+ across London, India, and Pakistan
 </li>
 <li>
 Culture: High ownership, non-hierarchical, fast-moving. Founder-led with strong opinions loosely held.
 
 
 </li>
 </ul>
 Our Values
 
 
 Five values shape how we work at Fleek:
 
 
 
 Dream Big and Disrupt Yourself:
 
 Push the most ambitious version of what you're building. Step out of your comfort zone. Nothing is out of reach.
 
 
 
 Absolute Ownership:
 
 The buck stops with you. Drive initiatives to completion. Experiment, learn, persevere. The job isn't done until the job is done.
 
 
 
 Curiosity Leads the Way:
 
 Don't accept anything at face value. Ask questions you don't know the answer to. That's how you innovate.
 
 
 
 Talk to the Customer:
 
 Deeply understand their challenges, motivations, and ambitions. Every decision starts with the customer at the centre.
 
 
 
 Embrace Diversity:
 
 A global team building for a global supply chain. Bring your authentic self and embrace the diversity of everyone you encounter.
 
 
</div>

CX Associate

<div><h1 class="jobSectionHeader">CX Associate</h1>
Can you help us fix the world's most broken supply chain?
The fashion industry produces over 100 billion garments a year. 60% end up in landfill &mdash; not because people don't want these clothes, but because the supply chain for getting secondhand fashion from donation to resale is completely offline, manual, and broken.
Fleek is fixing this. Our mission is to make secondhand the first choice. We're building the infrastructure powering the global secondhand clothing trade &mdash; through a B2B marketplace and the AI systems digitising the supply chain behind it.
Through Fleek, vintage stores, online resellers, and retail buyers source graded secondhand inventory directly from wholesalers and rag houses across multiple countries. Our key enabler is FleekSort &mdash; an AI model fine-tuned on secondhand fashion &mdash; that can grade, price, and categorise items with just a photo, turning what has historically been an opaque and manual trade into a structured, searchable, and tradable global inventory layer.
Since 2022, we've saved 9 million items from landfill and tripled in size year-on-year. We've raised ~$50M from a16z, Y Combinator, Burda Principal Investments, HV Capital, and others, and have recently closed our Series B. Our advisors and private investors include operators behind Depop, Shopify, and Postmates.
Today, we serve thousands of resellers and retailers across the UK, Europe, and the US. With the secondhand fashion market projected to reach $350B by 2027, Fleek is building the AI-native operational and financial backbone for secondhand commerce globally.
We're looking for people who want to build something that matters &mdash; and move fast doing it. Sound good? Keep reading.<h2 class="jobSectionHeader">
About the Role</h2>
This is a CX Associate role on Fleek's Customer Experience team, based full-time in our Karachi office. You'll be on the front line of Fleek's customer relationships &mdash; handling daily interactions across multiple channels, resolving issues, and making sure every buyer and supplier who reaches out gets a fast, accurate, and human response.
This isn't a scripted call centre role. You'll be working inside a fast-growing marketplace where every interaction teaches you something about how the business works &mdash; from supply and logistics to product and operations. You'll be expected to think, not just respond.<h2 class="jobSectionHeader">
Why This Role Stands Out</h2>
Fleek's customers are professional resellers, vintage store owners, and wholesale buyers running real businesses. When they reach out, the stakes are higher than a typical consumer support interaction &mdash; a delayed shipment or a grading issue can directly affect their revenue. That means the quality of your response matters.
You won't be reading from a script. You'll learn the product deeply, understand the workflows behind the marketplace, and use that knowledge to solve problems properly &mdash; not just close tickets. You'll work closely with teams across supply management, vendor relations, and product, feeding back what you hear from customers to help improve the experience for everyone.
The platform handles 500,000+ items a month today and will surpass a million by end of year. As volume scales, the CX team becomes increasingly critical &mdash; and high performers here have a direct path into operations, account management, and other commercial roles at Fleek.<h2 class="jobSectionHeader">
What Makes You a Fleek CX Associate?</h2>
Customer-First: You genuinely care about helping people. You're empathetic, patient, and take pride in resolving issues properly &mdash; not just quickly.
Clear Communicator: You write and speak clearly, concisely, and professionally. You can explain a complex issue in simple terms and keep customers informed without jargon or ambiguity.
Detail-Oriented: You don't miss things. You follow workflows accurately, capture the right details on every interaction, and make sure nothing falls through the cracks.
Proactive Problem-Solver: You don't wait to be told what to do. When you see a recurring issue, you flag it. When you spot a better way to handle something, you speak up.
Team Player: You show up for your colleagues. You contribute to a positive team environment, share knowledge, and support shared goals &mdash; because CX is a team sport.<h2 class="jobSectionHeader">
What You'll Do</h2>
Handle Customer Interactions: Manage daily customer communications across multiple channels, ensuring timely, accurate, and empathetic responses in line with Fleek's service standards.
Follow and Improve Workflows: Execute established workflows and task assignments with efficiency and attention to detail &mdash; while proactively contributing ideas for process improvements.
Collaborate Cross-Functionally: Share insights from customer interactions with teams across Product, Supply Management, Vendor Relations, and other departments to help resolve issues and improve the overall experience.
Track Performance: Monitor and report on key performance metrics &mdash; response time, resolution rate, CSAT &mdash; and use the data to strengthen your own performance and the team's.
Own Your Development: Participate actively in team check-ins, take ownership of personal development goals, and apply feedback to continuously improve.
Surface Issues Early: Flag recurring problems, resource gaps, or training needs to supervisors, helping identify opportunities to better support customers before issues escalate.
Manage Escalations: Gather necessary details and coordinate with leads and managers to resolve complex issues, ensuring transparency with customers throughout the process.
Build Team Culture: Contribute to a positive, supportive team environment by collaborating with colleagues, supporting shared goals, and embodying Fleek's values of innovation, transparency, and customer-centricity.<h2 class="jobSectionHeader">
What You Bring</h2><ul><li>
0&ndash;2 years of experience in customer support, customer success, or a service-oriented role &mdash; ideally in e-commerce, a marketplace, or a tech-enabled business.</li><li>
Strong written and verbal communication skills. You can handle professional conversations across email, chat, and other channels with clarity and warmth.</li><li>
Attention to detail. You follow processes carefully, document interactions accurately, and don't let things slip.</li><li>
Comfort with tools and systems. You're quick to learn new platforms &mdash; CRM tools, ticketing systems, internal dashboards. You don't need hand-holding with technology.</li><li>
A service mindset. You take ownership of customer issues and see them through to resolution. You don't just pass things along.</li><li>
Ability to work in a fast-paced environment. You can handle volume without sacrificing quality, and you stay calm under pressure.</li><li>
Willingness to learn. You're curious about the business, not just the role. You want to understand how the marketplace works, not just how to close a ticket.</li></ul><h2 class="jobSectionHeader">
Nice to Have</h2><ul><li>
Experience in fashion, secondhand, vintage, or circular economy businesses</li><li>
Familiarity with CX tools like Zendesk, Intercom, Freshdesk, or similar</li><li>
Experience working in a B2B or marketplace environment where customers are businesses, not individual consumers</li><li>
Multilingual ability &mdash; particularly useful given Fleek's global customer base</li><li>
A genuine excitement for building something from scratch in a category that didn't exist three years ago</li></ul><h2 class="jobSectionHeader">
This Role Isn't for You If You Want:</h2><ul><li>
A scripted, repetitive support role where you follow a flowchart &mdash; you'll need to think and problem-solve</li><li>
To work in isolation &mdash; CX at Fleek is deeply cross-functional and collaborative</li><li>
A remote or hybrid role &mdash; this position is full-time in our Karachi office</li><li>
A role where you only handle easy queries &mdash; you'll deal with complex, high-stakes issues from professional buyers and suppliers</li><li>
A slow-moving environment &mdash; we're scaling fast and the pace reflects that</li></ul>
Ready to be the voice of the world's fastest-growing fashion marketplace? If you want to learn fast, grow fast, and be part of a team that's tripling annually &mdash; we'd love to hear from you.<h2 class="jobSectionHeader">
How We Work</h2>
Fleek is an in-office company. We believe the best work happens when people are together &mdash; the quick decisions, the cross-functional energy, the ability to solve problems in real time.
This role is based full-time in our Karachi office. You'll be embedded with the CX team, working closely with operations, supply, and product &mdash; learning the business from the inside out.<h2 class="jobSectionHeader">
The Practicalities</h2><ul><li>
Location: Karachi, Pakistan</li><li>
Work model: Full-time in-office.</li><li>
Level: Associate</li><li>
Stage: Post-Series B, hyper-growth</li><li>
Team: 100+ across London, India, and Pakistan</li><li>
Culture: High ownership, non-hierarchical, fast-moving. Founder-led with strong opinions loosely held.</li></ul><h2 class="jobSectionHeader">
Our Values</h2>
Five values shape how we work at Fleek:
Dream Big and Disrupt Yourself: Push the most ambitious version of what you're building. Step out of your comfort zone. Nothing is out of reach.
Absolute Ownership: The buck stops with you. Drive initiatives to completion. Experiment, learn, persevere. The job isn't done until the job is done.
Curiosity Leads the Way: Don't accept anything at face value. Ask questions you don't know the answer to. That's how you innovate.
Talk to the Customer: Deeply understand their challenges, motivations, and ambitions. Every decision starts with the customer at the centre.
Embrace Diversity: A global team building for a global supply chain. Bring your authentic self and embrace the diversity of everyone you encounter.</div>

The Hive

Role Purpose:The Marketing &amp; Events Associate helps fill our spaces and grow The Hive brand by planning events, running day‑to‑day marketing activities, and keeping our message consistent across all channels. The role works closely with Sales, Performance Marketing, Community and CX teams to drive leads, tours and brand love.What you will be doing:<ul><li>Own the marketing calendar</li><li>Build and maintain The Hive&rsquo;s marketing and events calendar so campaigns, promotions, events and social content are planned in advance, aligned with business priorities, brand identity and executed on time.</li><li>Bring The Hive to life through events</li><li>Plan and organize events at our spaces &ndash; workshops, community mixers, partner activations &ndash; that create buzz, drive footfall and help people experience The Hive.</li><li>Promote our offerings across channels</li><li>Work with Sales and Performance Marketing to promote coworking, private offices, meeting rooms and event spaces via social media, website, email, and partner platforms.</li><li>Come up with campaign and promo ideas</li><li>Think of simple, strong concepts for ads, offers and campaigns that fit our brand and commercial goals, then brief designers/creative resources to turn them into visuals and videos.</li><li>Write clear, on‑brand content</li><li>Draft copy for social posts, emails, landing pages, flyers, event invites and basic ad copy in a tone that feels true to The Hive.</li><li>Turn insight into action</li><li>Stay close to customers, sales, community teams and performance data to understand what&rsquo;s working. Run basic competitor scans on offers, pricing and messaging, and share practical recommendations with Management Guard and grow the brand</li><li>Make sure everything that goes out, digital content, event communication, printed material, listings, is consistent with our brand guidelines, strengthens recognition and builds recall over time.</li><li>Support simple reporting</li><li>Keep basic trackers for campaigns and events (leads, attendance, engagement, cost per lead where relevant) and share concise updates with Sales and leadership.</li></ul>What you will be doing:<ul><li>Bachelor&rsquo;s degree in Marketing, Business, Media/Communications or a related field.</li><li>Around 1&ndash;3 years of experience in marketing</li><li>Comfortable with social media and basic digital marketing (posting, scheduling, simple analytics).</li><li>Strong writing skills in English, with good Urdu; able to adapt tone to different audiences.</li><li>Organised, detail oriented and able to manage multiple activities and deadlines.</li><li>Enjoys meeting people, attending events and being on the ground when needed.</li></ul>Job Type: Full-timeWork Location: In person

Marketing Associate

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Intermediate or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 We are best at what we do in the market because of the eager beavers working at ibex. We not only guarantee our people the best learning environment but we are also going to make sure that you make some great memories and build strong relationships here. Being part of ibex. means you get unlimited exposure, experience to build a path for yourself and a market value. If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive - Domestic

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
 <li>
 A chance to polish your skills
 </li>
 <li>
 A great learning environment
 </li>
 <li>
 Ample experience to build a future path for yourself
 </li>
 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
 </li>
 <li>
 Collaborate and build relationships with customers to strengthen service competitiveness
 </li>
 <li>
 Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
 </li>
 <li>
 Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
 </li>
 </ul>
</div>

Customer Services Specialist - International

Mashreq

<div>
 Job Purpose:
 
 The role is responsible for acting as the custodian of Standard Operating Procedures (SOPs) within the Lean framework, ensuring all SOPs are accurate, current, compliant, and consistently applied across the organization. The role oversees the end‑to‑end SOP lifecycle, including development coordination, structured review, formal approval, controlled publishing, and periodic updates, in alignment with Lean principles, governance standards, and organizational policies.
 
 The position ensures SOPs enable process stability, standardization, risk mitigation, and continuous improvement, while maintaining document control, version integrity, and accessibility for all stakeholders.
 
 Role is also responsible for driving continuous improvement and operational efficiencies across the organization's products, systems, operations, and processes by adopting Lean, Six Sigma, Agile, and CX strategies/methodologies
 
 Key Result Areas:
 
 - Lead and facilitate the governance framework by overseeing and improving organizational procedures and job functions.
 
 - Primary interface between Lean management and the business areas, for reviewing and publishing SOP&rsquo;s, implementing lean principles in business units.
 
 - Drive the enhancement of SOP system across the bank and improve adoption
 
 - Execute projects with measurable cost impacts and significant improvements in customer experience, aligned with the overall strategy of CXCG
 
 - Identify any gaps in skills or knowledge that may be hindering performance and recommend relevant training to address these gaps and improve overall productivity.
 
 - Report Lean projects key metrics and achievements for the Lean Kanban Dashboard
</div>

Senior Change Business Analyst (Mashreq Global Network Pakistan)

D.engage

DEngage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.We are actively seeking a talented and experienced CX Enablement manager to oversee a wide variety of projects from conceptual design through implementation. You will have the chance to network with clients, vendors, and in-house personnel as well as form a dream team of experts for each project to maximize resources and efficiency. This position will work closely with network development, product, customer success teams to ensure successful delivery of projects. ​Key Responsibilities<ul><li>Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.</li><li>Work closely with clients and their tech teams to fully integrate D&middot;engage into their marketing tech stack.</li><li>Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.</li><li>Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.</li><li>Analyze the platform usage requirements of the new customer and plan internal developments if needed</li><li>Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis</li><li>Maintain correct project time frames, estimates, and status reports</li><li>Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.</li><li>Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes. Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.</li></ul>Requirements<ul><li>Minimum 5 years of experience in the SaaS company, including onboarding the customer for on-premise and on-cloud software installations.</li><li>Professional Project Management Certification from accredited institution preferred</li><li>Demonstrated understanding of Project Management processes, strategies, and methods</li><li>Excellent time management and organizational skills and experience establishing guidelines in these areas for others</li><li>Strong sense of personal accountability regarding decision-making and supervising department teams</li><li>Experience working in a high-level collaborative environment and promoting a teamwork mentality</li><li>Managerial experience applying analytical thinking and problem-solving skills</li><li>Ability to predict challenges and seek to proactively head-off obstacles</li><li>Conversational English is a must</li><li>Experience in implementation of marketing communication channels and data structure is a plus.</li></ul>BenefitsGrowth Opportunities: Access to professional development and career growth within a rapidly expanding SaaS company. Collaborative Culture: Work in a supportive and innovative environment where your contributions are valued. Competitive Benefits: Enjoy a comprehensive benefits package.D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team MembersJob Type: Full-timePay: From Rs150,000.00 per monthWork Location: Hybrid remote in Karachi

CX Enablement Manager- Karachi (Technical Client Onboarding Manager)

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Senior Change Business Analyst (Mashreq Global Network Pakistan)

CX Enablement Manager- Karachi (Technical Client Onboarding Manager)