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2nd line support engineer Jobs in Atlanta

2nd line support engineer

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corporate security officer (swing shift)

cybersecurity engineer ii product security remote

The Home Depot

<div>Position Purpose:
As a Product Security Engineer, you will act as a dedicated security partner for a specific business portfolio. You won&rsquo;t just be finding bugs; you will be building a &quot;Secure Flow&quot; (paved path) that integrates security directly into the developer workflow. You will lead a portfolio to establish a scalable operating model, ensuring that every application&mdash;whether in-house, SaaS, or COTS&mdash;is visible, assessed, and secured. 
Key Responsibilities:<ul><li>
100% Deliver Execution &amp; Problem Solving - Collaborate with Enterprise Technology to configure and integrate cybersecurity systems that mitigate risk; Troubleshoot and quickly resolve escalated incidents; Design, build, configure, maintain, monitor cybersecurity threat defense capabilities and user access management; Coordinate integration and collaboration with managed security providers; Investigate and recommend corrective actions related to incidents</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position typically reports to Manager or Sr. Manager</li><li>
This position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
No travel required.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<div><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
3&ndash;5 years of experience in Product Security, Application Security (AppSec), or DevSecOps.</li><li>
Hands-on experience integrating and managing security scanning tools such as SAST, DAST, and secret scanning within CI/CD pipelines and source code repositories.</li><li>
Experience conducting threat modeling for applications and identifying design-level security risks.</li><li>
Ability to interpret security tool findings and partner with engineering teams to remediate Critical and High-risk vulnerabilities.</li><li>
Strong communication skills with the ability to clearly explain technical security risks to non-security stakeholders.</li></ul></div> 
<div>Preferred Qualifications<ul><li>
Experience with SaaS Security Posture Management (SSPM) tools and validating security coverage across a SaaS application portfolio.</li><li>
Proficiency with formal threat modeling methodologies such as STRIDE, PASTA, or similar frameworks.</li><li>
Experience working closely with architects and engineering leaders to influence secure design decisions early in the development lifecycle.</li><li>
Demonstrated ability to build trusted relationships with engineering and product stakeholders and promote a &ldquo;Secure from Start&rdquo; mindset.</li><li>
Experience maintaining security metrics or scorecards and presenting security posture and remediation progress to leadership or portfolio stakeholders.</li><li>
Strong ability to position security as an enabler of developer velocity and business outcomes, not just risk reduction.</li></ul></div>
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
2</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div>

Cybersecurity Engineer II, Product Security (REMOTE)

<div><div>Position Purpose:
This is a Senior Communications Specialist within our Cyber Security organization. Protecting what matters most to our associates and consumers by securing our sensitive data and critical assets from current and emerging threats. At The Home Depot Cybersecurity consists of Architecture, Governance, Identity &amp; Access Management, Internal Threat Operations, Issue and Compliance Management, Risk Assessment/Advisory, Security Consulting, Security Operations, Service Optimization and Strategic Planning 
Analysts II perform data gathering, analysis, synthesis and develop solutions to support THD Cybersecurity practices. 
Key Responsibilities:<ul><li>
60% Analysis - Synthesize data to develop a solution, communicate the solution to stakeholders Analyze problems, structure the issue and perform analysis</li><li>
10% Collaborate - Partner cross-functionally to identify trends and resolve issues</li><li>
30% Drive Execution - Ensure initiative/project goals are met in a timely manner Implement solutions to meet customer expectations</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This Position typically reports to Manager or Sr. Manager</li><li>
This Position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li><div><ul><li>
Team Construction &amp; Vision: Support the foundational set-up of the Cybersecurity Communications team, defining the mission, vision, and long-term goals in partnership with team Manager and Sr. Analyst.</li></ul></div><div><ul><li>
Operational Infrastructure Development: Design and implement the team's dedicated &quot;backbone&quot; by helping to set up the necessary technology stack and engineering for a centralized intake process.</li></ul></div><div><ul><li>
Brand &amp; Template Stewardship: Build and maintain the Cybersecurity brand guidelines, templates, SLAs, playbooks, and SOPs to bring order and consistency to the team.</li></ul></div><div><ul><li>
Communication Planning &amp; Execution: Partner closely with Sr. Analyst and Corporate Communications to create and execute communication plans and written and visual communications for high-impacting security initiatives, KTLO, and crisis response, ensuring all milestones are met with high-quality, professional output.</li></ul></div><div><ul><li>
Corporate Communications Coordination: Partner heavily with Corporate Communications to ensure all Cybersecurity collateral adheres to enterprise brand standards and communications are distributed to the intended parties in a timely manner.</li></ul></div><div><ul><li>
Feedback and Data Driven Insights: Partner with Sr. Analyst to monitor feedback and sentiment from cross-functional partners and employees to identify communication needs, surface themes, and recommend data-informed improvements to Cybersecurity communications and strategies, using tools such as engagement surveys, pulse checks, and feedback channels to quantify impact over time.</li></ul></div><div><ul><li>
Crisis Communication Support: Partner with Sr. Analyst and Corporate Communications to establish an Internal Cyber Crisis Communication process. Once established, will rapidly deploy urgent crisis related communication during critical Cybersecurity incidents using preapproved templates and SLAs.</li></ul></div><div><ul><li>
Adoption Tracking &amp; Reporting: Develop tactics and identify tools to measure communication reach, comprehension, engagement, and behavioral outcomes. In collaboration with the senior cybersecurity analyst, develop and maintain dashboards with an executive snapshot that ties communication metrics to the overall program objectives.</li></ul></div></li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
2</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div> 
Apply End Date: 04/02/2026</div>

Cybersecurity Analyst II - Senior Communications Specialist

Disguise Technologies Ltd

<div><div>Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.</div><h3 class="jobSectionHeader">
Role: 2nd Line Support Engineer 
Department: IT 
Location: Atlanta 
Reports into: Director of IT, UK based 
Contract: Full Time</h3>

About the role 
We are seeking a seasoned IT Support Engineer to act as the global escalation point and technical contact across our international offices. This is a hands-on role combining infrastructure, cloud, security, networking, automation, and server administration ideal for someone who thrives in complex environments and enjoys owning problems end-to-end.

What you will do
<ul>
<li>Act as the senior escalation point for complex global IT issues</li>
<li>Independently triage and close high-impact tickets</li>
<li>Lead Jira administration and workflow optimisation</li>
<li>Manage AWS (S3, EC2, RDS) and Azure environments</li>
<li>Maintain Windows/Linux servers (on-prem and cloud)</li>
<li>Strengthen cybersecurity posture (endpoint, IAM, risk awareness)</li>
<li>Support global networking (Meraki, Sophos, firewalls)</li>
<li>Drive automation, scripting, and AI-enabled process improvements</li>
<li>Contribute to High Availability (HA), Disaster Recovery (DR), and Business Continuity planning</li>
<li>Ownership of certificate lifecycle management, including SSL/TLS, PKI, and platforms such as DigiCert.</li>
</ul>
Experience we are looking for
<ul>
<li>Strong Jira administration and workflow experience</li>
<li>Experience in Perforce administration</li>
<li>Proven 2nd Line support expertise</li>
<li>AWS and/or Azure cloud experience</li>
<li>Solid networking fundamentals and troubleshooting skills</li>
<li>Cybersecurity knowledge (SOC, endpoint, IAM)</li>
<li>Firewall administration (e.g., Sophos)</li>
<li>Scripting and automation mindset</li>
<li>AI tooling familiarity and integration awareness</li>
<li>Ability to operate independently in a global environment</li>
</ul>
Skills, behaviours and values we are looking for:
<ul>
<li>Technical Expertise: Deep understanding of IT systems, hardware/software troubleshooting, and network administration to provide timely, effective support.</li>
<li>Problem-Solving Abilities: Skilled in diagnosing and resolving complex issues with a structured, methodical approach, ensuring quick and accurate solutions.</li>
<li>Clear Communication: Ability to explain technical concepts in simple terms to both technical teams and non-technical users, ensuring clarity and transparency.</li>
<li>Customer-Centric: Excellent customer service skills, with a focus on understanding user needs and delivering a positive support experience.</li>
<li>Attention to Detail: High standard of accuracy in troubleshooting, documentation, and reporting, ensuring no details are overlooked and issues are fully resolved.</li>
<li>Proactive &amp; Driven: Demonstrates a proactive mindset, identifying potential problems before they escalate and continuously seeking ways to improve processes.</li>
<li>Accountability: Takes ownership of assigned tasks and incidents, managing priorities effectively to ensure issues are resolved in a timely and efficient manner.</li>
<li>Adaptability &amp; Resilience: Comfortable working in a fast-paced environment, quickly adjusting to new technologies, evolving business needs, and high-pressure situations with a positive attitude.</li>
<li>Collaboration &amp; Teamwork: Works well within cross-functional teams, actively sharing knowledge, offering support, and learning from colleagues to continuously improve team performance.</li>
</ul><div>
About Disguise

Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. 
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment. 


Don't Disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere. 


Our values
<ul>
<li>Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.</li>
<li>Evolutionary. We innovate using our user's ever-changing needs so our technology remains ahead-of-the-game.</li>
<li>Fearless. We take the best path, not the easiest, and innovate where it's right, not where it's simplest.</li>
<li>Resilience. We don't give up until we find the right solution, even if it means going outside our remit.</li>
<li>Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.</li></ul> 


Our benefits
<ul>
<li>We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:</li>
<li>Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory</li>
<li>Hybrid working between home and our offices (dependent on role and location)</li>
<li>Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes</li>
<li>Gig allowance - &pound;400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries</li>
<li>Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning</li>
<li>Training, coaching &amp; mentoring</li></ul></div></div>

2nd Line Support Engineer

<div><div>Position Purpose:
As a Manager, AI Platform Engineering, you will lead the development and evolution of our enterprise Generative AI platform, enabling scalable, secure, and high-impact AI capabilities across the organization. This role combines technical delivery leadership with strategic thinking, overseeing a team of engineers to build and operate GenAI platform services, agentic workflows, and multi-model orchestration.
You will partner with product, data, legal, cybersecurity, and business stakeholders to translate AI use case needs into scalable, reusable platform capabilities that drive enterprise-wide adoption and efficiency. You will ensure alignment with security, privacy, and governance standards while enabling successful delivery and commercialization at scale. In addition, you will collaborate with strategic vendors and internal platform teams to accelerate innovation and support a growing portfolio of AI solutions.
This role is critical to scaling AI adoption across the enterprise, balancing rapid innovation with operational excellence and responsible AI practices. 
Key Responsibilities:<ul><li>
30% Delivery &amp; Execution:</li><li>
Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Writes custom code or scripts to automate infrastructure, monitoring services, and test cases</li><li>
Works with vendors and partners for the successful implementation of critical tooling and platforms</li><li>
Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively</li><li>
Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment</li><li>
Evaluates new technologies for adoption across the enterprise</li><li>
Participates in and leads review board sessions to drive consistency across the enterprise</li><li>
Fills in on product teams for engineers who are out of the office</li><li>
10% Support &amp; Enablement:</li><li>
Fields questions from engineers, product teams, or support teams</li><li>
Monitors tools and participates in conversations to encourage collaboration across product teams</li><li>
Provides application support for software running in production</li><li>
Acts as a technical escalation point for the engineers on the team</li><li>
50% People:</li><li>
Provides leadership, mentoring, and coaching to Software Engineers</li><li>
Attracts, retains, and develops top talent to build a world class Software Engineering Team</li><li>
Conducts annual and mid-year reviews by reviewing individual development plans and team feedback</li><li>
Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests</li><li>
Acts as a proponent of modern software development practices</li><li>
Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams</li><li>
Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)</li><li>
10% Learning:</li><li>
Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations</li><li>
Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Typically reports to the Software Engineer Sr. Manager, Technology Director or Sr. Director.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Mastery of an object oriented programming language (preferably Java)</li><li>
Must be legally permitted to work in the United States</li></ul> 
Preferred Qualifications:<ul><li>
8+ years of related work experience in software engineering, with at least 2 years focused on AI/ GenAI projects for large enterprises.</li><li>
Experience with modern software delivery practices, including CI/CD pipelines, containerization, and orchestration technologies (e.g., Docker, Kubernetes), with a strong understanding of deploying and operating scalable, production-grade systems.</li><li>
Experience designing or building AI agents and agent-based workflows, including orchestration of LLMs, tools, and external systems in production environments.</li><li>
Strong understanding of AI, machine learning, and software engineering concepts, demonstrated through recent certifications or project experience</li><li>
Proven track record of managing complex technical projects and leading junior engineering teams</li><li>
Deep experience with ad tech, streaming media platforms, and digital content delivery</li><li>
Familiarity with agile methodologies and project management tools (e.g., Jira, Trello, Monday)</li><li>
Experience with cloud platforms (e.g. Azure, GCP) for scalable AI system deployment</li><li>
Excellent problem-solving and analytical skills</li><li>
Strong communication skills with ability to explain AI and software engineering concepts to both technical and non-technical audiences</li><li>
Knowledge of privacy and security considerations in AI applications</li><li>
Understanding of AI ethics and responsible AI practices</li><li>
Strong leadership and mentoring abilities</li><li>
Excellent interpersonal and team collaboration skills</li><li>
Ability to think strategically about AI applications and their business impact</li><li>
Proactive and self-motivated with a passion for emerging AI technologies and software engineering practices</li><li>
Adaptable and able to thrive in a fast-paced, rapidly evolving AI and software development landscape.</li><li>
Bachelor's degree in Computer Science, Software Engineering, or related field.</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
5</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs</li><li>
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders</li><li>
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals</li><li>
Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Develops Talent: Developing people to meet both their career goals and the organization's goals</li><li>
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives</li><li>
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action</li><li>
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear</li><li>
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics</li><li>
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations</li></ul>
Benefits offered include health care benefits, 401K, ESPP, paid time off, and success sharing bonus. For a full list of the various benefits The Home Depot offers, visit https://careers.homedepot.com/our-benefits.</div> 
Apply End Date: 05/12/2026</div>

Manager, AI Platform Engineering (Remote)

HERMEZ-IT

Position Description: GTA Senior Software Configuration/Release EngineerThis position is responsible for automating and maintaining cloud configuration and infrastructure processes across GTA-AWS environments.ON-SITE INTERVIEWS ONLYHYBRID - IN THE OFFICE 2 DAYS PER WEEK Candidates Must be Permanent Residents. Position available for extensions. The Senior Software Configuration/Release Engineer is responsible for designing, automating, and maintaining cloud configuration, release, and infrastructure management processes across GTA&rsquo;s AWS environments. This role ensures highly available, secure, compliant, and well-governed cloud platforms through effective automation, Infrastructure as Code (IaC), patch management, backup strategy, and certificate governance. The engineer will work closely with DevOps, Security, and Infrastructure teams to support stable, reliable statewide services. Responsibilities Cloud Configuration &amp; Infrastructure Automation Develop, implement, and maintain configuration management processes, policies, and standards for AWS environments. Build, deploy, and enhance Infrastructure as Code (IaC) solutions using Terraform to automate provisioning, configuration, and lifecycle management of AWS resources (e.g., EC2, S3, RDS, IAM, ACM). Manage and optimize multiple environments (Dev, Test, Stage, Prod) ensuring configuration consistency and security. Release Engineering &amp; AWS DevOps Senior Experience supporting automation pipelines using the AWS Code Suite: Code Commit, Code Build, CodeDeploy, and CodePipeline. Work closely with DevOps teams to support release activities, deployments, rollbacks, configuration updates, and environment readiness. Backup, Patching &amp; Compliance Design and maintain automated AWS backup solutions to ensure data integrity, resiliency, and compliance with state retention policies. Implement automated patching workflows for cloud infrastructure to maintain required security and compliance posture. Conduct periodic audits of environment configuration, patch levels, backup integrity, and certificate compliance; recommend and implement improvements. Security &amp; Certificate Management Manage installation, renewal, rotation, and validation of SSL/TLS certificates across AWS services. Ensure secure communication configurations and alignment with state and federal security requirements. Documentation, Governance &amp; Training Maintain detailed, accurate documentation of configuration baselines, IaC standards, module usage, and environment changes. Provide training and guidance to team members on Terraform, AWS infrastructure best practices, backup strategies, patch automation, and certificate management. Core Competencies Strong analytical and troubleshooting skills with a proactive approach to cloud optimization. Ability to break down complex problems, create tactical plans, and contribute to strategic improvements. Attention to detail with strong diagnostic and problem-investigation abilities. Effective verbal and written communication skills. Strong organizational and planning abilities. Self-motivated, collaborative, and able to work in fast-paced environments. Minimum Qualifications Bachelor&rsquo;s degree in computer science, Information Systems, or related field; or equivalent professional training, certification, or experience. Eight (8) years of configuration management experience, including: Proficiency with Terraform and IaC methodologies Hands-on experience with AWS services (EC2, S3, RDS, IAM, ACM) Experience with cloud backup solutions and automated patching Expertise in SSL/TLS certificate management and security best practices Preferred Qualifications Scripting experience (e.g., Python, Bash, PowerShell) for automation within AWS/Terraform. AWS Certification(s) and/or Terraform Certification. Experience working with state or local government environments. Experience with vendor oversight or management. Experience with project management or Agile delivery tools. Experience with organizational change management (OCM).Skills Table: Skill Required / Desired Amount of ExperienceSENIOR EXPERIENCE using the AWS Code Suite: CodeCommit, CodeBuild, CodeDeploy, and CodePipeline Required 7 YearsThe engineer will work closely with DevOps, Security, and Infrastructure teams to support stable, reliable statewide services. Required 7 YearsBuild, deploy, and enhance Infrastructure as Code (IaC) solutions using Terraform to automate provisioning, configuration, and lifecycle management Required 3 YearsDesign and maintain automated AWS Backup, Patching solutions to ensure data integrity, resiliency, and compliance with state retention policies. Required 7 YearsManageinstallation, renewal, rotation, and validation of SSL/TLS certificates across AWS services.Required 7 YearsMaintain detailed, accurate documentation of configuration baselines, IaC standards, module usage, and environment changes. Required 3 YearsProvide training and guidance to team members on Terraform, AWS infrastructure best practices, backup strategies, patch automation, and certificate Required 3 YearsON-SITE INTERVIEWS ONLY RequiredTWO DAYS PER WEEK WORK IN THE OFFICE RequiredWhat is your candidate's email address?If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement?On-Site Interviews Only. Do you and your candidate accept this requirement? Hybrid Work Environment REQUIRES 2 days-per-week On-Site in the office. Do you and your candidate accept this requirement? In what City and State is your candidate located? Candidates MUST be Permanent Residents (US Citizens or Green Card Holders). Do you and your candidate accept this requirement?Pay: $47.00 per hourWork Location: Hybrid remote in Atlanta, GA 30332

Build and Release Engineer

Craftner Inc

Project Manager (IT) Senior/ Release Train Engineer RoleLocation: Atlanta (Onsite)Experience: 10+Preferred: W2 onlyJDThe release train engineer (RTE) coaches and supports an agile &ldquo;team of teams&rdquo; known as an agile release train (ART). The RTE is focused primarily on relentless improvement via Program Increment (PI) planning/execution, measuring delivery and flow of the ART, and tracking the execution of features and capabilities.Key ResponsibilitiesSupporting Program Increments (PI)<ul><li>Plan, organize and facilitate ART ceremonies (e.g. program increment (PI) planning, ART sync, product owner (PO) sync, scrum of scrums, ART system demos, and inspect &amp; adapts). These events help track progress, escalate problems, and resolve dependencies.</li><li>Support PI execution &ndash; significant responsibility for the successful execution of the PI, including tracking execution of the features in the ART Kanban, ensuring the ART meets its definition of done.</li><li>Encourage collaboration between teams, following the SAFe methodology and framework. Contributing to the advancement and improvement of agile practices within the organization.</li></ul>Measuring Delivery and Flow<ul><li>Ensure ART delivery, maturity, and performance by establishing ART flow measures and dashboards, overseeing development of reports and analysis to track progress towards goals, ex:</li><li>Program Boards</li><li>Delivery Plans</li><li>PI Predictability, Feature/PBI Burndown, Cycle Time and Velocity</li><li>Status Reporting/OKRs</li><li>Govern best practice usage of Azure DevOps (ADO), ensuring data quality and integrity for the ART via ADO queries, audits, and coaching/training of teams.</li></ul>Assist in Tracking the Execution of Features and Capabilities<ul><li>Facilitate agreement of milestones, cadence of increments and releases for the ART</li><li>Coordination of deployment and release activities for the ART</li><li>Manage and coordinate ART and Solution dependencies</li><li>Work with the business, product, and delivery teams to identify risks or impediments to achieving objectives. </li></ul>Skills and Experience<ul><li>Understanding of and experience with SAFe.</li><li>Experience with agile frameworks such as Scrum or Kanban.</li><li>Strong interpersonal and communication skills (written, verbal, presentation).</li><li>Experience in supervising or leading teams; demonstrated ability to drive and influence peers.</li><li>Strong analytical and problem-solving skills.</li><li>Experience in coaching and mentoring teams in agile principles and practices.</li><li>Experience in leading and facilitating agile ceremonies.</li><li>Experience fostering team self-organization and continuous improvement.</li><li>Experience with Azure DevOps (preferred)</li><li>Experience using enterprise agile planning tools (e.g. Azure DevOps, Planview Leankit/EnterpriseOne, Atlassian Jira Align, Broadcom Rally, Apptio Targetprocess).</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree (or equivalent years of experience).</li><li>Agile, Scrum, SAFe or project management certifications preferred (e.g. SA, SPC, RTE, CSM, CSP, PMI).</li></ul>Background in wealth management or finance industry is preferredJob Type: ContractPay: Up to $55.00 per hourWork Location: In person

Project Manager (IT) Senior/ Release Train Engineer Role - Only W2

<div><div>Position Purpose:
The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing open tickets, escalating when appropriate, and sharing insights and information to fellow team members. 
As a Product Support Technician, you will actively listen to and enable end users with solutions to common problems. In addition, you will be responsible for call documentation and escalation as necessary. 
Key Responsibilities:<ul><li>
30% Support &amp; Enablement:</li><li>
Fields, addresses, and prioritizes incoming help requests via phone, tickets and remote support (desk-side as needed) in a courteous manner; escalates accordingly</li><li>
Monitors system updates to remain aware of common problems users are experiencing</li><li>
Actively listens to and builds rapport with end users to elicit problem details</li><li>
30% Delivery &amp; Execution:</li><li>
Performs software installations for customers</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Applies diagnostic utilities to aid in troubleshooting</li><li>
Accesses software updates, drivers, and knowledge base to aid in problem resolution</li><li>
Tests fixes prior to closing tickets to ensure problems have been adequately resolved</li><li>
Interacts and builds relationships with site leadership where applicable</li><li>
30% Administration &amp; Operations:</li><li>
Documents all pertinent end user identification information including nature of problem</li><li>
Records, tracks, and documents the problem-solving process for each ticket</li><li>
10% Learning:</li><li>
Participates in formal and informal training sessions to gain new skills and knowledge</li><li>
Reviews regular pertinent product update information to keep knowledge current</li><li>
Contributes to and updates knowledge database and team training documentation</li><li>
Collaborates with other team members to share and exchange information</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Must be legally permitted to work in the United States</li></ul> 
Preferred Qualifications:<ul><li>
0-1 years of relevant work experience</li><li>
Experience with CRM or standard ticketing systems and remote monitoring and management software</li><li>
Experience with Microsoft Office standard applications</li><li>
Experience with troubleshooting and diagnosing basic-level networking issues and problems with modern operating systems</li><li>
Experience with virtualized and cloud-based environments</li><li>
Familiarity with administering antivirus software</li><li>
Familiarity with administering mobile devices and mobile device management systems</li><li>
Understanding of Data management (backup) software and Windows Server</li><li>
Understanding of DNS, DHCP, Internet infrastructure, and IP informational tools</li><li>
Understanding of how to set file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
0</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Decision Quality: Making good and timely decisions that keep the organization moving forward</li><li>
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people</li><li>
Manages Conflict: Handling conflict situations effectively, with a minimum of noise</li><li>
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently</li><li>
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations</li></ul></div> 
Apply End Date: 05/25/2026</div>

Product Support Technician (Remote)

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