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First Solution Management Services

A Debt Collections Officer is responsible for recovering outstanding debts owed to a company or financial institution. The role requires strong communication, negotiation, and organizational skills, as well as professionalism and empathy when dealing with customersKey Responsibilities<ul><li>Debt Recovery</li><li>Contact customers (via phone, email, or letter) to remind them of overdue payments.</li><li>Negotiate payment plans or settlements that are acceptable to both the customer and the company.</li><li>Follow up consistently to ensure agreed payments are made.</li><li>Account Management</li><li>Monitor aging accounts and identify overdue invoices.</li><li>Maintain accurate and up-to-date customer account records.</li><li>Escalate complex or high-value cases to senior management or legal teams when necessary.</li><li>Customer Interaction</li><li>Communicate courteously and professionally with customers in arrears.</li><li>Provide information on outstanding balances and resolve any disputes or discrepancies.</li><li>Offer financial hardship support or alternative repayment options when appropriate.</li></ul>Skills and Competencies&middot; Strong negotiation and persuasion abilities. Excellent verbal and written communication&middot; Emotional intelligence and conflict resolution&middot; Attention to detail and accuracy in record-keeping&middot; Knowledge of credit control and debt recovery processes&middot; Ability to work under pressure and meet targetsEducation Requirements - Minimum bachelor&rsquo;s degree holder-Job Types: Full-time, PermanentExperience:<ul><li>Debt Collection: 1 year (Preferred)</li></ul>Job Type: PermanentPay: AED3,500.00 - AED4,000.00 per month

Debt Collection Officer

Ralshypermarket

Job Summary:The Debt Collection Officer is responsible for ensuring timely collection of outstanding payments from clients or customers. This role involves following up on overdue accounts, negotiating repayment plans, maintaining accurate records, and ensuring compliance with company policies and legal regulations.Key Responsibilities:&middot; Contact customers via phone, email, or written correspondence to follow up on outstanding invoices or overdue payments.&middot; Negotiate and arrange payment plans or settlements in line with company policies.&middot; Maintain detailed and accurate records of all collection activities and customer interactions.&middot; Monitor aging reports and ensure follow-up on all delinquent accounts.&middot; Collaborate with internal departments (Finance, Sales, Customer Service) to resolve billing disputes or discrepancies.&middot; Escalate accounts for legal action when necessary and coordinate with legal teams on debt recovery processes.&middot; Prepare and submit regular reports on collection performance and outstanding accounts.&middot; Ensure compliance with financial regulations, data privacy laws, and ethical collection practices.&middot; Maintain professional communication to preserve customer relationships while ensuring timely recovery.&middot; Achieve monthly collection targets as set by management.Qualifications &amp; Skills:&middot; Education: Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or related field.&middot; Experience: 2&ndash;4 years of experience in debt collection, credit control, or accounts receivable.&middot; Skills:o Strong negotiation and communication skills.o Excellent attention to detail and record-keeping.o Ability to handle difficult conversations tactfully and professionally.o Proficiency in MS Office (Excel, Word) and accounting/ERP systems.o Knowledge of collection laws and credit procedures.&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;

InDebted

We're hiring a Senior Debt Resolutions to join our growing UAE team. This is a high-performance role for someone who's competitive, data-driven, and thrives on results. You'll directly recover overdue balances through phone, email, and live chat, supported by InDebted's cutting-edge technology and AI tools.
If you're skilled at influencing outcomes, calm under pressure, and passionate about turning tough conversations into positive results this is your opportunity to shine.
Key Responsibilities
<ul>
<li>Own recovery performance: Recover overdue balances through outbound and inbound channels phone, email, SMS, and chat focusing on speed, accuracy, and results.</li>
<li>Negotiate with precision: Create and close repayment arrangements that align with business targets while preserving trust and compliance.</li>
<li>Engage with empathy: Communicate with professionalism and respect, understanding each customer's unique financial situation.</li>
<li>Stay compliant: Operate fully within UAE Central Bank regulations and local debt collection laws, maintaining ethical and transparent practices at all times.</li>
<li>Track results: Meet and exceed individual and team KPIs recovery rate, response time, compliance score, and customer satisfaction.</li>
<li>Document accurately: Keep all account notes, payment commitments, and follow-ups detailed and audit-ready.</li>
<li>Collaborate and innovate: Work closely with Operations, Compliance, and Product teams to improve process efficiency and customer outcomes.</li>
<li>Adapt fast: Stay current with evolving regulatory expectations and industry standards across the UAE and wider MENA region.</li>
</ul>
Experience And Skills
<ul>
<li>5+ years of proven collections or debt resolution experience, ideally within UAE financial services, fintech, or recovery agencies.</li>
<li>Strong knowledge of UAE debt collection and consumer protection laws.</li>
<li>Exceptional negotiation and communication skills able to navigate sensitive situations with confidence and empathy.</li>
<li>Bilingual proficiency (English and Arabic) Mandatory.</li>
<li>Comfortable using CRM systems, collection tools, and performance dashboards.</li>
<li>Driven, resilient, and results-oriented thrives on achieving and exceeding targets.</li>
<li>Excellent time management and organizational skills; able to handle high contact volumes efficiently.</li>
</ul>
What Success Looks Like
<ul>
<li>Consistently hits or exceeds monthly recovery and compliance targets.</li>
<li>Recognized internally for accuracy, professionalism, and performance.</li>
<li>Demonstrates leadership through results not title.</li>
<li>Upholds InDebted's commitment to ethical, human-centered collections.</li>
</ul>

Senior Debt Resolution Specialist

TARRAD REAL ESTATE DEVELOPMENT L.L.C

<ul><li>Debt Management & Recovery: Manage a portfolio of customer accounts to ensure timely payment of property installments, service charges, and other outstanding debts. Monitor accounts receivable aging reports to identify delinquent accounts and prioritize collection efforts. Proactively contact clients via phone, email, and formal letters regarding overdue payments and payment plan breaches.</li><li>Negotiation and Dispute Resolution: Negotiate and structure realistic payment plans and repayment schedules with clients facing financial difficulty, while adhering to company policies. Investigate and resolve all payment discrepancies, billing issues, and customer disputes promptly and professionally.</li><li>Record-Keeping and Reporting: Maintain accurate and detailed records of all collection activities, communications, and payment arrangements in the CRM and accounting systems. Update account statuses, track payment history, and obtain proof of payments for reconciliation. Prepare and submit regular reports to the Collections Manager/Finance Head on collection forecasts, activity metrics, and the status of delinquent accounts.</li><li>Process and Compliance: Ensure all collection activities comply with RERA (Real Estate Regulatory Agency) regulations and local UAE debt collection laws. Coordinate with the Legal and Sales departments on severe non-payment cases, including the preparation of required documentation for legal action or serving notices of default. Contribute to the development and implementation of effective collection strategies to minimize bad debt and optimize cash flow.</li></ul>

Collection Executive

ENOC LUBRICANTS AND GREASE MANUFACTURING PLANT LLC

Under the day to day supervision of Head - Fuel Marketing , Collection Officer is responsible for collecting payments of fuel, lubes, car wash and c-store sales from EPPCO/ENOC Service station outlets sold through Select cards and other possible vehicle related expenditure across all United Arab Emirates on or before the due date to minimize loss.
Principal Accountabilities
<ul>
<li>Minimizing the outstanding of Fuel Marketing by collecting invoice value from 1,700 customers/territories entrusted on every month in time and efficient collection of delinquent debts as well. Activities include collection and recovery.</li>
<li>Be in contact with all customers in assigned territory on monthly basis and make sure that invoices are reached and payment will be made in time.</li>
<li>Authority to assist and support Head of Collections to Fix Credit Limit to customers.</li>
<li>Authority for activating and deactivating of customers those who did not affect the payment as per the procedure.</li>
<li>Ensuring that operational resource is used to maximum efficiency.</li>
<li>Assist Government customers from getting new cards till payment since Collection team is the contact point for their any requirements.</li>
<li>Answering the queries related all customers need related card marketing.</li>
<li>Manage collection to maximize recovery whilst retaining customers within the assigned territory.</li>
</ul>
Additional Principal Accountabilities
<ul>
<li>Meeting with Government offices accounts managers to fasten payments</li>
<li>Solve problems with customers about</li>
<li>1. How to read invoices</li>
<li>2. Wrong transactions/fraud issues/duplicate billing</li>
<li>3. Additional cards issuance till collecting paymen</li>
<li>Collect the overdue from all customers in a professional manner.</li>
<li>Follow-up with Return cheques if there is no balance in customer bank</li>
<li>Follow-up for expired bank guarantee renewals</li>
<li>Convincing about the various charges in the invoice and collecting the same</li>
<li>Authority to take spot decisions about stop supply/open connected with if there is any discrepancies</li>
<li>Educating customers abut facilities and mode of payement</li>
<li>Educating customers about advantage of availing web acess</li>
<li>Invoice should be personally handed over to the Govt.Offices and collect the cheque before due date.</li>
<li>Keep in touch with the key personnel in Rulers court, Govt. offices and of VIP customers.</li>
<li>Review customer contact strategies to ensure most efficient use of resources</li>
<li>Monitor customer Past Due report on daily basis</li>
<li>Call customers those who are not paid in time</li>
<li>Reprint invoice and fax to those customers who did not receive the same to effect the payment in time.</li>
<li>Inform the customers to fax the bank deposit slips with their customer code and invoice nos. to those who remit at our bank account.</li>
<li>Achieve the target set by the management, time to time</li>
<li>Inform customers about their bank guarantee expiry and get the renewed one in time.</li>
</ul>

Collection Officer

Major Development

Job Summary:We are seeking a Collection Officer with experience in real estate development to be responsible for client payments, follow up on outstanding dues, and ensure timely collections. The ideal candidate will be responsible for making payment reminder calls, sending follow-up emails, handling client queries, and providing excellent customer service regarding payments.Key Responsibilities:Payment Follow-ups &amp; Reminders:<ul><li>Contact clients via phone, email, and SMS to remind them of upcoming or overdue payments.</li><li>Maintain a structured follow-up schedule to ensure timely collections.</li><li>Highlight accounts that require escalation.</li></ul>Customer Service &amp; Client Coordination:<ul><li>Address client inquiries regarding Invoices, payment schedules, outstanding amounts, and receipts.</li><li>Provide accurate information about payment policies and procedures.</li><li>Ensure a professional and customer-friendly approach in all interactions.</li></ul>Payment Tracking &amp; Reporting:<ul><li>Maintain accurate records of client payments and follow-ups.</li><li>Update internal systems with payment status and outstanding balances.</li><li>Prepare and share collection reports with management.</li></ul>Email Communication &amp; Documentation:<ul><li>Send official payment reminders and confirmation emails to clients.</li><li>Issue payment receipts and update clients on payment processing status.</li><li>Maintain proper documentation for all client communications related to collections.</li></ul>Requirements:<ul><li>Mandatory experience in real estate development collections.</li><li>Minimum 2-3 years of experience in a collections or accounts receivable role.</li><li>Strong communication skills (both verbal and written).</li><li>Ability to handle difficult conversations and negotiate payment terms professionally.</li><li>Proficiency in CRM, Excel and accounting software related to real estate collections.</li><li>Strong organizational skills and attention to detail.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>What is your notice period?</li><li>Have you worked with UAE Real Estate Developer previously?</li><li>What is your expected monthly salary (AED)?</li></ul>Experience:<ul><li>collection officer: 1 year (Required)</li></ul>

Collection Officer (Real Estate)

Bolt Fix Technical Services LLC

Position: Paralegal Location: Dubai, UAEWe are looking for a skilled Paralegal to support our legal and debt recovery team. The role involves preparing legal documents, coordinating with clients and courts, and assisting in case management.Requirement:<ul><li>Bachelor&rsquo;s degree in Law or related field</li><li>2&ndash;3 years of UAE experience in legal support</li><li>Strong drafting and communication skills</li><li>Knowledge of UAE legal procedures</li><li>Fluency in English and Arabic</li></ul>Interested candidates can Send your CV to careers@centralsm.aeJob Type: Full-time

Paralegal/Legal Assistant

Explore 820+ Debt recovery officer in Dubai this November. Find roles across top companies and apply now to boost your career.

820 debt recovery officer jobs IN Dubai

Debt Collection Officer

Debt Collection Officer

Senior Debt Resolution Specialist

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Collection Officer

Collection Officer (Real Estate)

Paralegal/Legal Assistant