business coordinator

logistics coordinator

billing coordinator

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delivery manager

SEI MX Digital Solutions & Business Services Ltd.

About the RoleSEI MX Digital Solutions &amp; Business Services Ltd. operates within the digital solutions and business services sector, supporting service delivery, operational coordination, and digital platform management across various industries. Similar organizations typically focus on providing structured digital tools, process optimization, and service support solutions.We are seeking a Service Delivery Manager to oversee service operations, coordinate workflows, and ensure the effective delivery of business solutions. In this role, you will manage operational processes, monitor service performance, and support continuous improvement initiatives.This position is ideal for professionals who are organized, adaptable, and experienced in managing service delivery within digital or service-oriented environments.Why Join Us?Service-Oriented Environment Work within a company focused on delivering digital and business solutions.Leadership Opportunity Oversee service coordination and operational processes.Operational Impact Contribute to service quality, efficiency, and client satisfaction.Career Growth Opportunities to advance into senior management roles.Key ResponsibilitiesService Delivery Management<ul><li>Oversee daily service operations and workflows</li><li>Ensure timely and efficient delivery of services</li></ul>Process Coordination<ul><li>Develop and maintain operational procedures</li><li>Ensure alignment across teams</li></ul>Performance Monitoring<ul><li>Track service performance metrics and identify improvements</li></ul>Reporting &amp; Documentation<ul><li>Prepare reports and maintain accurate records</li></ul>Team Collaboration<ul><li>Coordinate with internal teams and stakeholders</li><li>Ensure effective communication across departments</li></ul>What We Are Looking ForExperience<ul><li>4&ndash;8 years of experience in service delivery, operations, or related roles</li></ul>Skills<ul><li>Strong organizational and coordination abilities</li><li>Good communication and problem-solving skills</li><li>Ability to manage multiple priorities</li></ul>Core Competencies<ul><li>Adaptability and initiative</li><li>Attention to detail</li><li>Team collaboration</li></ul>Education<ul><li>Bachelor&rsquo;s degree in Business Administration, Information Systems, or related field preferred</li></ul>الراتب المدفوع: QAR١٨٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Service Delivery Manager

McKinsey & Company

<div>
 
 Who You'll Work With
 
 
 
 Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.
 
 
 In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues&mdash;at all levels&mdash;will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won&rsquo;t find anywhere else.
 
 
 When you join us, you will have:
 
 
 <ul>
 <li>
 Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
 </li>
 <li>
 A voice that matters: From day one, we value your ideas and contributions. You&rsquo;ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
 </li>
 <li>
 Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm&rsquo;s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you&rsquo;ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
 </li>
 <li>
 World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
 
 
 </li>
 </ul>
 
 Your Impact
 
 
 
 In this role, you will take ownership of delivering a small project or an independent workstream within a larger initiative, creating functionally aligned plans with clear initiatives and timelines.
 
 
 You will work alongside public-sector and healthcare client leaders and other McKinsey teams to design and implement innovative solutions. You&rsquo;ll actively manage client relationships during the project, supervising or working closely with client teams to achieve project goals. You&rsquo;ll be part of the project team on the ground, monitoring and evaluating performance and efficiency, and coaching less tenured team members.
 
 
 You will strive to build client capabilities through continuous, on-the-job coaching to ensure sustained impact beyond the end of the project. You&rsquo;ll specialize in one or more service lines and will become a subject matter expert in your chosen sector or function.
 
 
 You&rsquo;ll strengthen the firm&rsquo;s knowledge base by codifying learnings from projects and sharing your knowledge with your teams. You&rsquo;ll chart your own development journey, attending formal training programs, working with the partners you find most inspiring, and focusing on the business areas you are most passionate about.
 
 
 Experience with digital transformations in the public sector will be highly relevant for this role, particularly in navigating the unique challenges and opportunities associated with implementing large-scale initiatives.
 
 
 
 Your Qualifications and Skills
 
 
 
 <ul>
 <li>
 Undergraduate degree in business, economics, engineering or a related field with an outstanding academic record
 </li>
 <li>
 6+ years of consulting/business experience, with a clear record of achievements and proven drive for personal growth; international experience is a plus
 </li>
 <li>
 Digital Transformation experience within the public sector is highly desirable
 </li>
 <li>
 Demonstrated experience in one or more of the following key service offerings is a plus: organizational development (including org. design/set up, talent management, etc.), transformational delivery (implementing large transformational programs), and productivity and performance improvement
 </li>
 <li>
 Ability to successfully manage and deliver small &ndash; medium sized projects and/or manage small units with budget responsibility
 </li>
 <li>
 Superior problem solving and relationship building skills, including a demonstrated high level of client service commitment
 </li>
 <li>
 Ability to work collaboratively in a team environment and with people across all levels of an organization
 </li>
 <li>
 Proven ability to lead, coach, and develop teams
 </li>
 <li>
 Willingness to travel, predominantly within the EEMA region
 </li>
 <li>
 Effective communication skills to explain complex ideas effectively in English and Arabic
 </li>
 </ul>
</div>

Delivery Manager

PROZ TECHNOLOGIES

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe Service Delivery Manager is responsible for ensuring effective IT service delivery, governance, and SLA management across client environments. Acting as the single point of accountability, the role oversees service performance, vendor coordination, and continuous improvement initiatives to ensure high-quality service delivery aligned with business objectives. The Service Delivery Manager plays a key role in maintaining client satisfaction, managing escalations, and ensuring compliance with ITIL-based service management practices.DUTIES &amp; RESPONSIBILITIES<ul><li>Act as the single point of contact for all service delivery-related matters</li><li>Manage and monitor SLAs, KPIs, and service performance metrics</li><li>Conduct regular service review meetings with stakeholders and clients</li><li>Ensure adherence to ITSM processes including Incident, Problem, and Change Management</li><li>Lead governance meetings, reporting, and continuous service improvement initiatives</li><li>Handle escalations and ensure timely resolution of critical issues</li><li>Coordinate with internal teams and vendors to ensure seamless service delivery</li><li>Drive process improvements and optimize service delivery frameworks</li><li>Maintain service documentation, reports, and compliance records</li><li>Ensure alignment of services with business needs and contractual obligations</li></ul>SKILLS &amp; ABILITIES<ul><li>Strong expertise in IT Service Management (ITSM) frameworks</li><li>Proven experience in SLA management and service governance</li><li>Excellent leadership and team management skills</li><li>Strong communication and stakeholder management abilities</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Strong analytical and problem-solving skills</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 8+ years of experience in IT Service Delivery / IT Operations</li><li>Experience managing enterprise-level service environments</li><li>Strong exposure to client-facing roles and stakeholder management</li><li>Experience working in structured ITIL environments</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>ITIL v4 Foundation / Intermediate (Mandatory)</li><li>PMP or PRINCE2 (Preferred)</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic Speaker (Mandatory)</li></ul>WORK LOCATION<ul><li>Onshore &ndash; Qatar</li></ul>SOFT SKILLS<ul><li>Strong leadership and decision-making capabilities</li><li>Excellent interpersonal and communication skills</li><li>Ability to manage escalations and handle pressure effectively</li><li>High ownership and accountability mindset</li><li>Strong organizational and governance skills</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR18,000.00 - QAR22,000.00 per monthWork Location: In person

Service Delivery Manager (Arabic Speaker)

Arab Solutions

<div>
 
 Job Role: Project Manager / SDM (Bilingual &ndash; Arabic &amp; English)
 
 
 
 
 Location: Doha
 
 
 
 
 Experience: 3 - 5
 
 
 
 
 Role Overview
 
 
 
 We are seeking a results-driven
 
 Project Manager / Service Delivery Manager (SDM)
 
 who is fluent in both
 
 Arabic and English
 
 to lead project execution and ensure high-quality service delivery. This role bridges communication between stakeholders, clients, and internal teams while ensuring projects are delivered on time, within scope, and aligned with business objectives.
 
 
 
 Key Responsibilities
 
 
 Project Management
 
 
 
 <ul>
 <li>
 Plan, execute, and manage projects from initiation to closure
 </li>
 <li>
 Define scope, timelines, milestones, and deliverables
 </li>
 <li>
 Track project progress and manage risks, issues, and dependencies
 </li>
 <li>
 Ensure projects are delivered on time, within budget, and to quality standards
 
 
 </li>
 </ul>
 
 Service Delivery Management
 
 
 
 <ul>
 <li>
 Oversee end-to-end service delivery and client satisfaction
 </li>
 <li>
 Ensure SLA/KPI adherence and continuous performance improvement
 </li>
 <li>
 Act as the primary point of contact for client communications
 </li>
 <li>
 Manage incident escalation, resolution, and reporting
 
 
 </li>
 </ul>
 
 Stakeholder &amp; Communication Management
 
 
 
 <ul>
 <li>
 Communicate effectively with Arabic and English-speaking stakeholders
 </li>
 <li>
 Facilitate meetings, status updates, and executive reporting
 </li>
 <li>
 Translate business requirements between clients and technical teams
 
 
 </li>
 </ul>
 
 Team Coordination
 
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams (IT, operations, support)
 </li>
 <li>
 Ensure clear roles, responsibilities, and accountability
 </li>
 <li>
 Drive alignment between delivery teams and business goals
 
 
 </li>
 </ul>
 
 Process &amp; Improvement
 
 
 
 <ul>
 <li>
 Implement best practices in project and service management
 </li>
 <li>
 Identify opportunities for process optimization and efficiency
 </li>
 <li>
 Maintain documentation, reports, and governance standards
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Fluent in Arabic and English (spoken and written)
 </li>
 <li>
 Proven experience as a Project Manager or Service Delivery Manager
 </li>
 <li>
 Strong understanding of project management methodologies (Agile, Waterfall, or Hybrid)
 </li>
 <li>
 Experience managing SLAs, KPIs, and client relationships
 </li>
 <li>
 Excellent communication, negotiation, and problem-solving skills
 </li>
 <li>
 Ability to manage multiple projects and priorities simultaneously
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Certification such as PMP, PRINCE2, ITIL, or equivalent
 </li>
 <li>
 Experience in IT services, managed services, or enterprise environments
 </li>
 <li>
 Familiarity with project management tools (e.g., Jira, MS Project, ServiceNow)
 
 
 </li>
 </ul>
 Skills: prince2,pmp,kpis,itil,slas,jira,operations,servicenow,hybrid,ms project,waterfall,manage projects,manage risks,agile
</div>

Project Manager / SDM (Bilingual – Arabic & English)

malomatia

<div>
 
 Strategic
 
 
 
 
 RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Delivery Excellence
 </li>
 <li>
 Methodology Development: Ensure that all methodologies, processes and tools required for the successful delivery of services of Java and .Net services are developed and/or sourced as per best practices.
 </li>
 <li>
 Process Improvement: Develop departmental roadmap to continually improve any processes for development, testing, and release, creation and maintenance of technical specifications, and other key processes related to application development and integration, and modernization.
 </li>
 <li>
 Resource Productivity: Oversee the delivery unit&rsquo;s activities and operations to ensure optimal productivity and timely delivery of projects
 </li>
 <li>
 Sales and Pre-Sales Support
 </li>
 <li>
 Opportunity Identification: Support Pre-Sales teams in identifying opportunities for cross/up-sell across clients in collaboration with Product Management team and help Sales teams in converting them.
 </li>
 <li>
 Proposal Support: Provie technical expertise in preparation of proposals, ensuring that Malomatia capabilities are accurately represented to meet client needs.
 </li>
 <li>
 Tender Management Support
 </li>
 <li>
 Strategic Evaluation: determining the strategic fit and feasibility of RFP and Tenders&rsquo; purist.
 </li>
 <li>
 Resource Estimation: estimate resource requirements for potential tenders.
 
 
 </li>
 </ul>
 
 Operational
 
 
 
 <ul>
 <li>
 Delivery Management
 </li>
 <li>
 Technical Leadership: Provide strategic guidance and technical oversight to teams ensuring alignment with project objectives.
 </li>
 <li>
 SDLC Oversight: Oversee the Software Development Life Cycle (SDLC), including estimating requirements application development, testing, implementation, client follow up, support and governance.
 </li>
 <li>
 Issues Resolution: First line of escalation for Project Managers. Provide ad-hoc technical and functional support required for technical decision processes, resource allocation and capacity planning
 </li>
 <li>
 Capability Development:
 </li>
 <li>
 Capability Development Ownership: Own the development of Delivery Unit Capabilities.
 </li>
 <li>
 Team Upskilling: identify skill gaps within the team, and manage training programs to address needs.
 </li>
 <li>
 Billability and Utilization:
 </li>
 <li>
 Resource Allocation: based on project needs and priorities, balancing workload distributions and skill-availability to maximize billable hours.
 </li>
 <li>
 Team Utilization: Monitor and optimize the utilization of team members, ensuring high-utilization rates.
 </li>
 <li>
 Performance Reporting: Track and report on company-specified billability and utilization targets, making adjustments as needed to ensure financial success.
 </li>
 <li>
 Financial Management:
 </li>
 <li>
 Budget Planning: Plan and manage the budget for the Delivery Unit.
 </li>
 <li>
 Invoicing Management: Oversee the initiation of invoicing for clients and 3rd party vendors
 </li>
 <li>
 Client Management Support
 </li>
 <li>
 High-Level Systems Requirements Analysis: Take inputs from meetings with clients and other stakeholders to determine application requirements based on program priorities, regulatory changes and system needs.
 </li>
 <li>
 Client Interaction Support: Support Project Managers, as necessary, in managing clients&rsquo; interactions, providing technical insights.
 </li>
 <li>
 Client Escalation Support: Supports Project Managers to facilitate timely resolution of all customer feedback and handling of escalations if any
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 University degree in Computer Science, Management Information Systems or Information Technology with specialization in Information Technology from a recognized university.
 
 
 <ul>
 <li>
 12 years of progressively larger experience in information technology management with the focus on application development/package implementation.
 </li>
 <li>
 At least 8 years of experience in managing a Scrum project/team through all phases of the SDLC.
 
 
 </li>
 </ul>
 Technical
 
 
 <ul>
 <li>
 Technology Expertise: Strong technical background with hands-on experience in delivering custom applications using Java and/or .NET.
 </li>
 <li>
 Integration Technologies: eServices development experience using integration technologies and patterns, including but not limited to APIs, and microservices
 </li>
 <li>
 Cloud Platforms Experience: Understanding of cloud platforms such as Azure/GCP/AWS and experience with cloud-based services and deployment models.
 </li>
 <li>
 DevOps Practices Experience:
 </li>
 <li>
 Knowledge of containerization (Docker) and orchestration (Kubernetes).
 </li>
 <li>
 Implementation of DevOps key practices like Continuous Integration and Continuous Delivery
 </li>
 <li>
 Software Quality Assurance: Software quality assurance best practices and methodologies
 </li>
 <li>
 Project Delivery Experience: delivering projects using Waterfall and Agile methodologies
 </li>
 </ul>
</div>

Delivery Unit Leader

Accenture

<div>Key Responsibilities<ul><li>
Lead the end-to-end delivery or a component of delivery for a contract, to meet operational, contractual, and economic commitments.</li><li>
Ensure delivery is aligned to the solution plan, ensuring project meets commitments</li><li>
Accountable for project management, including scope, timeline, risk, and quality management.</li><li>
Build and engage high performance teams, ensuring the right talent plan to achieve contract outcomes.</li><li>
Drive follow-on work by up-selling and or cross-selling the contract.</li></ul></div>
 
<div>Required Qualifications<ul><li>
Education: A bachelor&rsquo;s degree in project management, Business Administration, Computer Science, or a related field is typically required.</li><li>
Experience: Several years of experience in project management or delivery roles, with a proven track record of successfully delivering projects on time and within budget.</li><li>
Skills: Strong understanding of project management methodologies, excellent communication and interpersonal skills, and the ability to engage effectively with stakeholders.</li></ul></div>

Technology Delivery Lead

EasyMarketing Digital Solutions & Business Services Ltd.

About the RoleEasyMarketing Digital Solutions &amp; Business Services Ltd. operates within the digital marketing and business services sector, supporting brand growth, online visibility, and customer engagement through digital platforms. Organizations in this space typically provide services such as SEO, content creation, and digital advertising strategies.We are seeking a Client Services Manager to oversee client relationships, coordinate service delivery, and ensure effective communication between teams and stakeholders. In this role, you will manage client interactions, monitor service performance, and support overall operational efficiency.This position is ideal for professionals who are organized, client-focused, and experienced in managing service delivery within digital or service-oriented environments.Why Join Us?Digital Marketing Environment Work within a company focused on marketing solutions and business growth.Client-Focused Role Take ownership of client relationships and service coordination.Operational Impact Contribute to improved client satisfaction and service quality.Career Growth Opportunities to advance into senior management roles.Key ResponsibilitiesClient Relationship Management<ul><li>Manage client communications and service expectations</li><li>Ensure timely response to client needs and requests</li></ul>Service Coordination<ul><li>Oversee delivery of digital services and workflows</li><li>Ensure alignment between teams and client requirements</li></ul>Performance Monitoring<ul><li>Track service outcomes and client satisfaction metrics</li></ul>Process Improvement<ul><li>Support development of efficient service processes</li></ul>Reporting &amp; Documentation<ul><li>Prepare reports and maintain client records</li></ul>What We Are Looking ForExperience<ul><li>4&ndash;8 years of experience in client services, operations, or related roles</li></ul>Skills<ul><li>Strong communication and interpersonal abilities</li><li>Organizational and coordination skills</li><li>Problem-solving and decision-making capabilities</li></ul>Core Competencies<ul><li>Client-focused mindset</li><li>Adaptability and initiative</li><li>Team collaboration</li></ul>Education<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field preferred</li></ul>الراتب المدفوع: QAR١٨٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Client Services Manager

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