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desktop support technician - duluth Jobs in Atlanta

desktop support technician - duluth

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help desk support specialist

it support & systems specialist Jobs in Atlanta

it support & systems specialist

desktop support technician

Ovation Workplace services

<div>Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years&rsquo; experience in Windows Desktop support.
<ul><li>
Provide first/second level contact and problem resolution for customer issues. 
b)Work with Third Party Vendors to remediate complex AV issues as needed. 
c)Provide timely communication on issue status and resolution. 
d)Maintain ticket updates for all reported incidents.</li><li>
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.</li><li>
Should have basic knowledge of Mac operating system, to support Apple pc users.</li><li>
Install, upgrade, support and troubleshoot for printers, computer hardware.</li><li>
Performs general preventative maintenance tasks on computers, laptops, printers.</li><li>
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.</li><li>
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.</li><li>
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.</li><li>
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.</li></ul></div>

Desktop Support Technician

ivision

<div>
 
 Job Description &ndash; Desktop Support Technician
 
 
 
 
 Title
 
 
 
 Desktop Support Technician
 
 
 
 Description
 
 
 
 The Desktop Support Technician&rsquo;s role is to provide a single point of contact for end users to receive support and maintenance within the organization&rsquo;s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required.
 
 
 
 Responsibilities
 
 
 
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Assist in developing long-term strategies and capacity planning for meeting future end-user device needs.
 
 
 </li>
 </ul>
 
 Acquisition &amp; Deployment
 
 
 
 <ul>
 <li>
 Conduct research on end-user devices in support of standardization and procurement efforts. Evaluate and recommend products for purchase.
 </li>
 <li>
 Write technical specifications for purchase of end-user devices and related products.
 
 
 </li>
 </ul>
 
 Operational Management
 
 
 
 <ul>
 <li>
 Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
 </li>
 <li>
 Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
 </li>
 <li>
 Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
 </li>
 <li>
 Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels.
 </li>
 <li>
 Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
 </li>
 <li>
 Collaborate with LAN technicians/network administrators to ensure efficient operation of the company&rsquo;s end-user computing environment.
 </li>
 <li>
 Where required, administer and resolve issues with associated end-user workstation networking software products.
 </li>
 <li>
 Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
 </li>
 <li>
 Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.
 </li>
 <li>
 Ensure that physical deskside connections (RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
 </li>
 <li>
 Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
 </li>
 <li>
 Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user device operations.
 </li>
 <li>
 Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.
 </li>
 <li>
 If necessary, liaise with third-party support and equipment vendors.
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Formal Education &amp; Certification
 
 
 
 <ul>
 <li>
 College diploma or university degree in the field of computer science and/or 1+ year equivalent work experience.
 </li>
 <li>
 The following certifications are highly desired
 </li>
 <li>
 ITIL Foundation
 </li>
 <li>
 Comptia A+
 </li>
 <li>
 Comptia Network +
 </li>
 <li>
 Google IT Support Professional
 </li>
 <li>
 HDI Support Center Analyst (HDI-SCA)
 
 
 </li>
 </ul>
 
 Knowledge &amp; Experience
 
 
 
 <ul>
 <li>
 Excellent technical knowledge of hardware, including Apple, Dell, HP, Lenovo, and others as required
 </li>
 <li>
 Excellent technical knowledge of PC internal components.
 </li>
 <li>
 Hands-on hardware troubleshooting experience.
 </li>
 <li>
 Extensive equipment support experience with PC peripheral devices including monitors, docking stations, printers, and others as required to support end-user needs.
 </li>
 <li>
 Working technical knowledge of current protocols, operating systems, and standards, including Windows 7+ and macOS 10+.
 </li>
 <li>
 Ability to operate tools, components, and peripheral accessories.
 </li>
 <li>
 Able to read and understand technical manuals, procedural documentation, and OEM guides.
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 <ul>
 <li>
 Ability to conduct research into PC issues and products as required.
 </li>
 <li>
 Effective interpersonal skills and relationship-building skills.
 </li>
 <li>
 Strong written and oral communication skills.
 </li>
 <li>
 Ability to present ideas in user-friendly language.
 </li>
 <li>
 Understanding of the organization&rsquo;s goals and objectives.
 </li>
 <li>
 Analytical and problem-solving abilities, with keen attention to detail.
 </li>
 <li>
 Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
 </li>
 <li>
 Experience working in a team-oriented, collaborative environment.
 </li>
 <li>
 Strong customer-service orientation.
 </li>
 <li>
 Driver&rsquo;s license in good standing.
 
 
 </li>
 </ul>
 
 Work Conditions
 
 
 
 <ul>
 <li>
 Availability for onsite work Monday &ndash; Friday
 </li>
 <li>
 Availability for on-call rotation.
 </li>
 <li>
 Sitting for extended periods of time.
 </li>
 <li>
 Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
 </li>
 <li>
 Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
 
 
 </li>
 </ul>
 _____________________________________________________
</div>

Desktop Support Technician - Duluth

Radancy

<div>As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a very hands-on Technician, with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues. 
The IT Desktop Support Technician will also function as the face to the end-user on an everyday basis, and will be called upon to take ownership of all IT needs and services, represent the company IT organization in a professional manner, and report regularly to direct manager and to senior management in the local office. Communications skills are critical. 
What does a great IT Desktop Support Technician do?<ul><li>
Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.</li><li>
Deploy and re-image workstations (Mac &amp; PC) for new and existing users.</li><li>
Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed.</li><li>
Maintain asset inventory of equipment for site (PCs, printers, servers, etc.).</li><li>
Maintain cleanliness and organization of local office server room.</li><li>
Configure and administer local phone system and coordinate wiring within network switch closet.</li><li>
Be the local expert for all technology related issues.</li><li>
Provide technical support for Macintosh hardware and OS.</li><li>
Share job responsibilities and knowledge within the Team.</li><li>
Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs.</li><li>
Manage virtual and physical server environment for offices.</li><li>
Manage and maintain office copiers and network printers</li><li>
Answer limited number of support desk phone calls</li></ul> 
Requirements for consideration<ul><li>
Must have experience supporting Apple Mac environments and Mac OSX.</li><li>
Demonstrated experience with PC configurations and the installation/maintenance of desktop applications.
</li><li>Experience with remote support solutions.</li><li>
Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring.</li></ul>
 Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:<ul><li> 
Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what&rsquo;s new and next while valuing every voice on our team. Together, we&rsquo;re shaping the future and leading the industry forward.</li><li>
Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people&rsquo;s lives and inspires our team to advance technology with purpose.</li><li>
Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.</li><li>
Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.</li></ul>
Location: This role is in our Atlanta Office, with a requirement of 3 days in the office. 
Our Benefits: 
At Radancy, we&rsquo;re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include: 
<ul><li>
Comprehensive medical coverage, with dental, vision and life insurance</li><li>
Competitive 401(k) plan with employer matching</li><li>
Unlimited flexible time off (FTO)</li><li>
World-class training that keeps you at the forefront of innovation</li></ul><div>
Salary Range: USD $50,000.00 &ndash; $57,000.00* 
<ul><li>The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.</li></ul></div> 
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.</div>

IT Support Technician

State Bar of Georgia

Job Title: Director of Information TechnologyDepartment: Information Technology (IT)Location: AtlantaSupervisor: Chief Financial Officer (CFO)Classification: Full-Time / ExemptStatement of Purpose:The State Bar of Georgia acknowledges that the proper functionality of its Information Technology-related systems, services, solutions, and equipment is of paramount importance to the efficient operation of the organization. The hardware and software components that constitute the State Bar of Georgia&rsquo;s Information Technology assets represent a sizable monetary investment that must be protected and utilized appropriately. The Director of Information Technology will lead the management, operation, development, security, and maintenance of all aspects of the State Bar of Georgia&rsquo;s Information Technology systems and infrastructure. This role will be responsible for establishing and enforcing IT operating policies and procedures and managing the infrastructure to support the growing IT needs of the facilities in Atlanta, Savannah, and Tifton. The IT Director will be a hands-on (player/coach) who combines technical depth along with strategic leadership.Duties:Manage the deployment, monitoring, maintenance, development, upgrade, and support of the organization&rsquo;s Information Technology systems, including data communications equipment, networks, data centers, servers, desktops, peripherals, operating systems, software, databases, tele-communications equipment and other associated hardware and software components.Ensure the highest possible availability of the organization&rsquo;s most critical systems and applications and provide continued operation of the organization&rsquo;s primary website infrastructure. Develop and implement all functional policies and procedures to include an IT Security Policy (IPSEC), Disaster Recovery Plan/Business Continuity Plan (DRP/BCP), Incident Response Plan (IRP), as well as those for network architecture, standards, purchasing, and service provisioning.<ul><li>Analyze existing operations and make recommendations for the improvement and growth of the technology infrastructure and systems.</li></ul>Develop and execute an enterprise AI strategy aligned with the Bar&rsquo;s business goals. Identity opportunities for AI-driven automation and operational efficiencies. Implement AI-powered tools and establish proper governance for responsible AI use. Partner with department heads to deploy AI solutions that improve decision-making and productivity.<ul><li>Ensure all servers, workstations, communications equipment, and other hardware are updated with manufacturer-recommended updates on a regular basis.</li><li>Establish a reliable incident response system to meet internal and external SLAs.</li><li>Work with senior management and Department Directors to define business and system requirements for new technology implementations.</li><li>Ensure the efficient use of IT operations resources &ndash;including personnel and equipment, across the organization.</li><li>Maintain an asset management system for IT hardware, software, and equipment.</li><li>Manage IT staff (Network Administrator, Database Administrator, Desktop Support Technician), including supervision, development, and evaluation. Develop skill set and capability of the IT team.</li></ul>Establish IT standardized project management methodologies.<ul><li>Establish and maintain regular written and in-person communications with the organization&rsquo;s executives, managers, and end-users regarding pertinent IT activities.</li><li>Create implementation strategies and work with department directors for proper installation, migration, training, and policy issues associated with new information system technologies.</li><li>Oversee database management functions; oversee use of the organization&rsquo;s databases and shared information; make recommendations for improvements to policies and procedures; modify programs to enhance integration.</li><li>Acquire, deploy, administer, and maintain all the organization&rsquo;s Internet Domain names, SSL certificates, DNS host/zone files, etc.</li><li>Establish user accounts, rights and access to data, directories, program scripts and map drives; create and grant group permission for daily use and special projects; train users in proper system operations.</li><li>Develop and conduct staff training sessions encompassing IT security, client-server applications, and other programs.</li><li>Serve as the organization&rsquo;s PCI Compliance officer, administer/manage all e-commerce payment gateways, and provide PCI Compliance training programs to the staff.</li><li>Prepare the annual IT Department budget, as well as assist with the hardware and software budgets for all other departments.</li><li>Encourage an environment conducive to high quality and high productivity and ensure a customer service-oriented IT culture.</li><li>Evaluate and update risk assessments and disaster planning. Maintain a Disaster Recovery Plan (DRP)/Business Continuation Plan (BCP) that allows access to mission critical systems in the event of a major disruption of service or other disaster.</li><li>Manage the system administration and single sign-on integration of third-party websites that interface with the organization&rsquo;s primary web site, as required.</li><li>Ensure a secure network environment is achieved by utilizing a combination of network security devices, firewalls, security software, third party vendors, and network policies and procedures.</li></ul>Advise senior leadership on technology trends, risks and opportunities.<ul><li>Perform other duties as assigned.</li></ul>Essential Functions of Job:<ul><li>Excellent proficiency in building and maintaining internet and e-commerce technology and services.</li><li>Strong leadership skills at both a strategic and a tactical level. Ability to lead and mentor.</li></ul>Serve as the primary liaison between IT and departments, translating complex technical concepts into clear language.<ul><li>Experience with systems design and development from business requirements analysis through day-to-day management.</li><li>Demonstrated ability to apply IT in solving business problems.</li><li>Knowledge of business theory, business processes, managing budgeting and office operations.</li><li>Demonstrated sourcing strategy and vendor management skills.</li><li>Excellent written, verbal, and interpersonal communication skills.</li><li>Employee is subject to in-person supervision and is expected to perform their job in a State Bar office unless managing or supporting a meeting or event that takes place away from a State Bar office or telecommuting in compliance with State Bar policy.</li></ul>Education, Training and Experience:Bachelor&rsquo;s Degree in Information Technology or Computer Science or a related field recommended and/or 10+ years hands-on experience as a Senior Network Engineer and Senior LAN Administrator with management or supervisory skills in a Microsoft multi-segmented, multi-site LAN/WAN computer network environment.Microsoft MCSE / (MCE/MCA), Cisco CCNA, VMWare Certified Professional (VCP) with Microsoft IIS web server, Microsoft SQL database server, Microsoft terminal servers, and firewall/router configuration experience preferred. Proven experience in IT infrastructure strategic planning and development, project management and policy development. Proficient in implementing, administering, supporting, and maintaining:All aspects of a Microsoft Windows 2019 Active Directory Forest and Domain with a variety of MS Windows file servers, SQL database servers, web servers, remote access servers, other application servers and approximately 150 MS Windows 10 local and remote users utilizing a variety of client legacy and proprietary software applications.Microsoft O365 Business Standard Enterprise Email System with Advanced Threat Protection and Microsoft applications.VMWare vSphere 7.0 ESXi hosts systems and VMWare vCenter 7 for vSphereMicrosoft SQL Server 2016 database servers.Veeam Backup and Replication software and Veeam Backup for Microsoft 365 software to perform recurring data backups of all user data on local, virtual, and cloud-based servers.Advanced Solutions Inc. (ASI) iMIS-20 Association Management System (AMS).QNAP Network Attached Storage (NAS), EMC Storage Area Networks (SANS) or other compatible network attached storage devices.Cisco and Sonicwall firewalls, Internet security devices, and intrusion detection systems.Proficient in WAN communication standards, TCP/IP networking protocol and implementing, configuring, administering, supporting, and maintaining Cisco router communication systemsDuo Multi-Factor Authentication (MFA) system, or other MFA/2FA system.Crowdstrike Endpoint Detection and Response (EDR) system, or other compatible EDR solution.Symantec Enterprise Protection (EPP) system, or other compatible EPP solutions.Security Information Event Management (SIEM) systems and deploying SysLog servers and other automated Event Management analyzers/solutions.Intrusion Detection Systems (IDS), scheduling external penetration testing, and monitoring network vulnerabilities with vulnerability scanning solutions like Languard, Nessus, etc.BitLocker data encryption services, Secure Socket Layer (SSL), Virtual Private Networks (VPN) and other encrypted secure data-communication standards for mobile computers, remote access &amp; e-commerce.Windows Server Update Services (WSUS) for managing updates and patches in an enterprise environment.Ring Central enterprise telephone network for approximately 150 local and remote users utilizing Avaya desktop phone sets (on a separate fully segmented subnet), smartphone mobile devices, and/or laptop computers.Microsoft Teams collaboration services, Zoom video conferencing services, multi-site Aver video conferencing systems (on a separate fully segmented subnetHewlett Packard (HP) Proliant-series servers and hosts.Multiple segmented wireless networks and the corresponding wireless routers and Wireless Access Points (WAP).Computer server room administration to include the monitoring of environmental control systems, power/electrical systems, and fire prevention systems.How to Apply:<ul><li>Send an email with your resume and cover letter attached to HR@gabar.org</li><li>Please type &ldquo;IT Director&rdquo; as the subject line of the email</li><li>Please make sure the cover letter explains your interest in the position, summary of your work experience, and includes at least three references and your contact information.</li><li>Deadline for applications: Until the position is filled</li></ul>About the State Bar of Georgia: The State Bar of Georgia, with offices in Atlanta, Savannah, and Tifton, was established in 1964 by the Supreme Court of Georgia as the successor to the voluntary Georgia Bar Association, founded in 1884. All lawyers licensed to practice in Georgia belong to the State Bar. Its more than 56,000 members work together to strengthen the constitutional promise of justice for all, promote principles of duty and public service among Georgia&rsquo;s lawyers and administer a strict code of legal ethics.Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Schedule:<ul><li>Monday to Friday</li></ul>Application Question(s):<ul><li>Did you graduate from an accredited law school and are you a State Bar of Georgia member?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT: 10 years (Required)</li><li>Leadership: 5 years (Required)</li><li>Senior staff government or elected officials: 5 years (Required)</li><li>Government Affairs: 5 years (Required)</li><li>Management: 5 years (Required)</li></ul>Ability to Commute:<ul><li>Atlanta, GA 30303 (Preferred)</li></ul>Work Location: Hybrid remote in Atlanta, GA 30303

Director of Information Technology

Infoorigin Inc

<div>IT Support Field Technician || Contract || Onsite- Atlanta, GA
Local candidates of Georgia state is required.
minimum 3+ years of work experience is required.
Skills and Qualifications:
A+ Certification REQUIRED
Strong customer service skills
Prior experience with desk-side and break/fix support is a MUST
Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS is a MUST
Proficient in understanding network infrastructure and wireless support
Familiarity with ticketing systems (Incident IQ) preferred
Experience in an educational environment is a plus
Interested candidates, kindly apply...!!!!</div>

IT Support Field Technician

Prestige Staffing

<div>
 
 
 Position: Help Desk Support Specialist
 
 
 
 
 Location: Downtown Atlanta, GA (In-office 5 days per week)
 
 
 
 
 Type: Contract
 
 
 
 
 Pay: Up to $24.50 per hour
 
 
 
 
 
 
 
 JOB DUTIES AND RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Serves as the primary escalation point for incoming queries and technical issues.
 </li>
 <li>
 Manages and/or assigns projects and tasks to other team members as appropriate
 </li>
 <li>
 Advises, collaborates and assists business units with system enhancements and modifications
 </li>
 <li>
 Provides technical assistance and support for incoming queries and technical issues related to systems, networking, phone systems, audio/visual equipment, computer software (e.g., Windows 10, Microsoft Office, various browsers), hardware, etc.
 </li>
 <li>
 Effectively provides user support over the phone, in person, and via remote tools.
 </li>
 <li>
 Responds to user requests promptly, demonstrating courtesy and respect for customers to ensure complete problem resolution and satisfaction through appropriate follow-up.
 </li>
 <li>
 Assists users with information security and privacy questions; provides directions for the correct action.
 </li>
 <li>
 Supports telecommunication devices and services; assists users on various vendor wireless networks and telephony.
 </li>
 <li>
 Distributes and reviews user equipment as required; updates inventory asset management systems with assigned equipment; ensures equipment is clean, up-to-date, and operational.
 </li>
 <li>
 Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, landlines, networks, and other assigned peripherals.
 </li>
 <li>
 Troubleshoots end-user problems; troubleshoots desktop and network printing problems for various vendor printing devices.
 </li>
 <li>
 May be asked to train users on IT hardware and software (e.g., laptops, printers, login, email, etc.)
 </li>
 <li>
 Creates user support documentation and instructions.
 </li>
 <li>
 Multi-task, prioritize problems, and manage time to ensure the timely resolution of incidents.
 </li>
 <li>
 This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.
 </li>
 </ul>
 
 
 
 
 
 TECHNICAL SUPPORT, SPECIALIST SKILLS, AND QUALIFICATIONS:
 
 
 <ul>
 <li>
 Minimum of 2-5 years of IT technical support
 </li>
 <li>
 Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, etc.
 </li>
 <li>
 Technical expertise should include Windows 10, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.
 </li>
 <li>
 Proficiency with imaging laptop computers 20h2, 21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
 </li>
 <li>
 Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.
 </li>
 <li>
 Willing to work off-hours and weekends when required for projects or emergency support.
 </li>
 <li>
 Experience installing, configuring, and supporting network printers and audio/visual equipment
 </li>
 <li>
 Effective use of ticketing systems to track and document incidents (ServiceNow and Sales Force
 </li>
 <li>
 is strongly preferred)
 </li>
 <li>
 Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills
 </li>
 <li>
 Strong team leadership, time management, and coaching and mentoring skills
 </li>
 <li>
 Excellent customer service and communication skills are a must.
 </li>
 <li>
 Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
 </li>
 <li>
 Providing fault analysis to customers&rsquo; core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
 </li>
 </ul>
 
 
</div>

Help Desk Support Specialist

Georgia Aquarium

<div>Position Title: IT Support Specialist II

Department: 1320 - Information Technology

Classification: NONEX - Non-Exempt

Employee Type: TSN - Team Spec FT Nexe

Direct Report: Assistant Manager, IT 


Position Summary:

An IT Support Specialist II at Georgia Aquarium is responsible for providing support for desktop, mobile devices, printers, servers, and network infrastructure. Candidate must possess technical and customer service skills as well as strong written and verbal communication skills. This position will require working shifts during and occasionally after business operation hours. 
Responsibilities:
<div><ul><li>Offer advanced troubleshooting and support to resolve complex hardware, software, and network issues that are submitted from staff or are escalated from Level 1 helpdesk staff.</li></ul>
<ul><li>Provide support for installation, configuration, and troubleshooting of operating systems (Windows, macOS), business applications, and peripheral devices (printers, scanners, etc.).</li></ul>
<ul><li>Perform basic system administration tasks, including user account management, password resets, and permissions configuration on various systems.</li></ul>
<ul><li>Configure hardware, software, and telecommunications for new hires, location changes, and new needs.</li></ul>
<ul><li>Identify ways to reduce operational costs and improve customer service by automating processes.</li></ul>
<ul><li>Create, maintain, and interpret detailed technical documentation of common issues, solutions, and knowledge base articles to support continuous improvement and user self-service.</li></ul>
<ul><li>Perform computer upgrades, including hard drive replacement, component installation, and specification requirements.</li></ul>
<ul><li>Liaise with external vendors for warranty support, software licensing issues, or other third-party software and hardware support.</li></ul>
<ul><li>Participate in after-hours support or on-call rotation to resolve critical issues outside of normal business hours.</li></ul>
<ul><li>Track, prioritize, and manage tickets using the ticketing system, ensuring timely resolutions.</li></ul>
<ul><li>Assist in training end users on software applications and best practices for system use and security protocols.</li></ul>
<ul><li>Ensure compliance with IT security policies and procedures, assist with security audits, and troubleshoot access or security incidents.</li></ul>
<ul><li>Stay updated with the latest IT policies, tools, and technologies relevant to the helpdesk role.</li></ul>
<ul><li>To perform other duties as workload necessitates.</li></ul></div> 


Qualifications:
<div>
<ul><li>Degree or relevant experience in Information Technology or related course of study.</li></ul>
<ul><li>Familiarity with common business applications (Microsoft Office 365, collaboration tools, and remote work applications).</li></ul>
<ul><li>Basic knowledge of Active Directory (user account creation, group policies, etc.), file permissions, and other user management systems.</li></ul>
<ul><li>Experience troubleshooting desktop PCs, laptops, printers, and mobile devices (iOS, Android). Familiarity with industry standard computer hardware and peripherals.</li></ul>
<ul><li>Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.</li></ul>
<ul><li>Strong written and verbal communication skills to interact with end users, colleagues, and vendors as well as ability to explain complex technical concepts in non-technical terms to end users.</li></ul>
<ul><li>Customer service-oriented approach, with a focus on delivering a positive end-user experience.</li></ul>
<ul><li>Patience and the ability to handle stressful situations and frustrated users with professionalism.</li></ul>
<ul><li>Strong team collaboration skills and the ability to work independently when necessary.</li></ul>
<ul><li>Experience in a zoo or aquarium preferred but not required.</li></ul>
<ul><li>Aptitude and willingness to expand subject matter expertise in business areas such as ticketing, telecommunications, fundraising, accounting, and HR.</li></ul></div> 


Physical Demands &amp; Work Environment:
The physical demands and work environment described here are representative of those that must be met by Team Members to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Team Members with disabilities to perform the essential functions. While performing the duties of this job, Team Members are occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Team Members must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, Team Members may be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. 


Commitment:
I commit to Georgia Aquarium, Inc. to be a part of the following:

Mission: Georgia Aquarium is a nonprofit committed to inspiring awareness and preservation of our ocean and Aquatic animals worldwide.

Vision: To be the Premier Aquarium in the World for Science, Entertainment, Education and Conservation.

Values: Respect, Teamwork, Integrity, Innovation, Leadership, Excellence, Appreciation &amp; Inclusion</div>

IT Support Specialist II

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