assistant news editor, print production

content & social media specialist/ manager Jobs in Baltimore

creative content creator Jobs in Baltimore

creative content creator

digital content producer

The Hearst Corporation

<div>WBAL-TV, the NBC affiliate in Baltimore, Maryland, is looking for a well-rounded Digital Content Editor who will create content for our station's website, mobile products and social media platforms. You will be an excellent storyteller and can edit and create content facing intense competition under constant deadline pressure. You will report to the Digital Content Manager. The salary range for this position is $42,000 - $46,000.
Responsibilities
<ul><li>Write/edit and publish breaking news, daily news, sports, weather, and feature stories for the station's website, mobile and social media platforms
</li><li>Write compelling, SEO-rich headlines
</li><li>Work with Reporters and Assignment Editors to ensure content is posted quickly and accurately
</li><li>Work with Producers, Assignment Editors and Managers to ensure cross-promotion of content across all platforms
</li><li>Manage livestreams of newscasts, breaking news and special events
</li><li>Contribute ideas to help grow the station's digital platforms
</li><li>Take part in coverage of special station events (i.e. Preakness, Baltimore Marathon)
</li></ul>Requirements
<ul><li>Previous digital editing and writing experience
</li><li>Professional experience with non-linear video-editing software (Adobe Premiere or equivalent)
</li><li>Demonstrated sound news and editorial judgment
</li><li>Adherence to AP Style writing skills
</li><li>Basic knowledge of Photoshop and photo editing
</li><li>Experience with social media best practices
</li><li>Flexibility to work different shifts, holidays on short notice to cover a 24-hour news cycle
</li><li>Work well in an environment with frequent interruptions while paying close attention to details
</li><li>Proficiency in Photoshop, HTML, CSS, JavaScript, and other programming languages
</li><li>Related military experience will be considered
</li></ul>Values in Action
At Hearst Television, we tell stories every day. Stories about people of all backgrounds, perspectives, and identities. That&rsquo;s why, behind the scenes, we believe in being an organization that fosters collaboration and open communication, ensuring that the content we create is authentic, accurate, and connected to the communities we serve.
Benefits
Hearst's benefit programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.
<ul><li>Medical | Dental | Vision
</li><li>401(k) matching
</li><li>Emotional Wellness Support
</li><li>Paid Time Off
</li><li>Paid Parental Leave
</li><li>LGBTQ+ Health Services
</li><li>Additional benefits to meet your and your family's needs</li></ul></div>
 <div><div>Hearst Television (HTV) owns and/or operates 35 television and two radio stations serving 27 media markets across 39 states reaching over 22 million U.S. television households. HTV is recognized as one of the industry's premier broadcasting companies and has been honored with numerous awards for distinguished journalism, industry innovation, and community service.
 
 
We are an Equal Opportunity Employer. we do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national, origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.</div></div>
 Degree Level :

Digital Content Producer

Sexy Vegie

Sexy Vegie is looking for a high-energy, creative storyteller to help us show Baltimore how delicious plant-based living can be. If you live on TikTok/Reels and know how to turn a raw clip into a vibe, we want you!The Role:<ul><li>Hours: 5 hours per week (to start). First 4 weeks are a paid trial period.</li><li>Pay: $20/hour (1099 Contractor).</li><li>Location: Must be able to come to our production facility in Baltimore once a week to capture behind-the-scenes content, meal prep, and &quot;day in the life&quot; footage. (Ideally one of the following days, Tuesday, Wednesday or Thursday and between the hours of 9am-3pm)</li></ul>What You&rsquo;ll Do:<ul><li>Film and edit high-quality organic content (Reels/TikToks).</li><li>Help us grow a community of plant-based foodies.</li></ul>Requirements:<ul><li>Age: 16+ (Perfect for college students or aspiring creators).</li><li>Skills: Must be proficient in CapCut, Instagram, and TikTok trends.</li><li>Vibe: Professional but creative. You don't need a fancy camera&mdash;a phone with a great lens and an eye for lighting is perfect.</li><li>Reliability: You must have your own transportation to our Baltimore facility.</li></ul>Perks:<ul><li>Build your portfolio with a fast-growing health brand.</li><li>Flexible scheduling.</li><li>Free plant-based meals during your shifts!</li></ul>To Apply: DM us or email [info@sexyvegie.com] with a link to your portfolio or your best TikTok/Reel. Show us what you can do!Pay: $20.00 per hourWork Location: Hybrid remote in Baltimore, MD 21230

Creative Content Creator

DAP Global Inc.

<div>DAP is hiring Studio Production Intern for Summer 2026.
Responsibilities
 
The intern will be responsible to support all aspects of digital content creation with a primary focus on social media content, which includes the following responsibilities:
<ul><li>Assist with editing video/photo deliverables, including social media content, new product launches, and updating existing content.
</li><li>Assist with setting up equipment, managing lighting, and troubleshooting during video and photo shoots.
</li><li>Ensure video and photo content is sized, formatted, and named according to established conventions for Digital Asset Management platforms.
</li><li>Collaborate with the social media team&rsquo;s intern to research, ideate, produce, shoot and edit social content across multiple platforms.
</li></ul>Requirements:
<ul><li>Major: Films, Communication.
</li><li>College classification: Junior or Senior
</li><li>Proficient in Adobe Premiere Pro and Photoshop
</li><li>Interest in exploring videography &amp; photography as a career path.
</li><li>Interest and passion for creating engaging social media content, i.e. awareness of trends and knowledge of production techniques to create reels, etc.
</li><li>Basic understanding of iPhone camera, video camera functions and settings, including f-stop, shutter speed, depth of field, and types of lenses.
</li><li>Knowledge of lighting techniques and equipment.
</li><li>A sharp eye for detail and an understanding of visual aesthetics and composition.
</li><li>Excellent communication and collaboration skills to work seamlessly with various team members.
</li></ul>Pay
$17 / hour 
<ul><li>
 
</li></ul>About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP&rsquo;s history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.</div>

Studio Production Intern

Center for Urban Famlies

<div>ABOUT CFUF
The Center for Urban Families (CFUF) is a nationally recognized nonprofit working at the intersection of responsible fatherhood, family stability, and economic mobility. Since 1999, we&rsquo;ve empowered individuals and families in Baltimore&rsquo;s most underserved communities to overcome barriers, break the cycle of poverty, and build thriving futures.
Our members (the term we use for those we serve) face complex challenges&mdash;many experience housing instability, justice system involvement, and limited access to education and employment opportunities. Through our work, we are committed to advancing equity, strengthening families, and creating pathways to long-term economic success.
Through our All In strategy, CFUF accelerates social and economic opportunity by combining personal accountability, person-centered case management, supportive networks, workforce training, education, and civic engagement. This approach drives lasting impact for individuals, families, and communities.
With a culture rooted in excellence, transparency, and purpose, CFUF fosters a dynamic, mission-driven environment where passionate team members are empowered to make a difference. 
THE OPPORTUNITY
The Marketing &amp; Communications Manager is a key member of CFUF&rsquo;s Development Department and leads the organization&rsquo;s marketing, communications, digital engagement, and online fundraising efforts. This role is responsible for elevating CFUF&rsquo;s brand visibility and storytelling across digital platforms, media outlets, fundraising campaigns, and community engagement initiatives at both the local and national level.
Reporting to the Director of Development, the Marketing &amp; Communications Manager develops compelling content and integrated communications strategies that increase awareness of CFUF&rsquo;s mission, programs, services, and impact. This role blends strategic communications, digital marketing, public relations, graphic design oversight, and donor engagement in support of organizational growth and community impact.
Additionally, this position&rsquo;s broader responsibilities include:<ul><li>
Leading digital marketing and communications strategies across multiple platforms</li><li>
Managing media relations, storytelling, and public engagement efforts</li><li>
Driving online fundraising and donor communication initiatives</li><li>
Maintaining brand consistency across all communications and visual materials</li><li>
Collaborating cross-functionally to support organizational visibility and engagement goals</li></ul><h2 class="jobSectionHeader"> 
What to Expect from This Opportunity</h2><h3 class="jobSectionHeader">
Media &amp; Public Relations</h3><ul><li>
Write and distribute press releases, media alerts, and public-facing communications</li><li>
Serve as the primary point of contact for media inquiries, reporters, and producers</li><li>
Build and maintain relationships with local and national media outlets to elevate CFUF&rsquo;s visibility and thought leadership</li><li>
Research media trends and identify strategic opportunities for earned media coverage</li><li>
Support storytelling efforts that educate audiences on issues impacting urban families and communities</li></ul><h3 class="jobSectionHeader">
Graphic Design &amp; Visual Communications</h3><ul><li>
Maintain consistency of CFUF&rsquo;s brand identity across all materials and platforms</li><li>
Design and produce collateral for fundraising campaigns, organizational initiatives, and events</li><li>
Support the development and production of CFUF&rsquo;s annual impact report</li><li>
Maintain and organize CFUF&rsquo;s photo and video library</li></ul><h3 class="jobSectionHeader">
Digital &amp; Social Media</h3><ul><li>
Manage and grow CFUF&rsquo;s social media presence across existing and emerging platforms</li><li>
Develop and maintain engaging content calendars aligned with organizational goals and campaigns</li><li>
Lead social media strategies that increase audience engagement, brand awareness, and website traffic</li><li>
Monitor engagement metrics and analytics using tools such as Meta Business Suite and Google Analytics</li><li>
Manage paid advertising campaigns and digital fundraising initiatives</li></ul><h3 class="jobSectionHeader">
Website Management</h3><ul><li>
Create, update, and maintain website content in collaboration with web development partners as needed</li><li>
Monitor website performance and recommend improvements to user experience and engagement</li><li>
Utilize website analytics and assessment tools to inform digital strategy decisions</li></ul><h3 class="jobSectionHeader">
Email Marketing &amp; Digital Fundraising</h3><ul><li>
Develop and execute email marketing campaigns, including newsletters, donor communications, and partner outreach</li><li>
Manage email segmentation, audience targeting, and campaign content development</li><li>
Analyze email performance metrics and adjust strategies based on engagement outcomes</li><li>
Create compelling donor-centered content that informs, inspires, and increases philanthropic engagement</li><li>
Develop follow-up campaigns and stewardship communications to strengthen donor relationships</li><li>
Support digital fundraising efforts that encourage online giving and peer-to-peer fundraising participation</li></ul><h3 class="jobSectionHeader">
Cross-Functional Collaboration</h3><ul><li>
Coordinate meetings and communication planning processes across departments</li><li>
Partner with teams across the organization to ensure brand consistency and messaging accuracy</li><li>
Support organization-wide communication needs, campaigns, and special initiatives</li></ul> 
Schedule: Monday through Friday, 9 AM to 5 PM, with occasional meetings or events. This position offers one day of remote work per week.<h2 class="jobSectionHeader"> 
Qualifications</h2><ul><li>
Bachelor&rsquo;s degree in Marketing, Communications, Journalism, Business, or a related field required</li><li>
Minimum of 3 years of experience in marketing and communications required</li><li>
Experience in nonprofit communications, fundraising, or mission-driven organizations strongly preferred</li><li>
Strong written, verbal, and visual communication skills</li><li>
Experience managing multiple projects and competing priorities in a fast-paced environment</li><li>
Proficiency with Microsoft Office Suite required</li><li>
Experience with Adobe Creative Suite, WordPress, social media management platforms, and graphic design principles preferred</li><li>
Experience with budget management and cost estimating preferred</li><li>
Ability to maintain confidentiality and exercise sound judgment and professionalism</li></ul> 
What Sets You Apart<ul><li>
Passion for CFUF&rsquo;s mission and commitment to advancing equity and economic opportunity</li><li>
Strong storytelling skills with the ability to create compelling, audience-centered content</li><li>
Creative thinker with an eye for branding, messaging, and visual consistency</li><li>
Strategic mindset with the ability to analyze engagement data and optimize communications efforts</li><li>
Highly organized with strong project management and prioritization skills</li><li>
Adaptable and solutions-oriented in managing changing priorities and deadlines</li><li>
Collaborative approach with the ability to work effectively across departments and stakeholders</li><li>
Resilient, resourceful, and driven by high ethical standards and integrity</li><li>
Commitment to continuous professional growth and engagement within the communications field</li></ul> 
Does this sound like you? If so, we want to hear from you.<h2 class="jobSectionHeader"> 
Applying for a Career Opportunity &amp; Our Commitment to Diversity</h2>
Please apply to this posting to be considered for future job opportunities with CFUF. Additionally, make sure to submit your resume via our talent pool. If there is a specific job you are interested in, you may apply directly to that opportunity and complete your application. Our Talent team truly appreciates your interest and hope to contact you for a future opportunity. 
CFUF is an Equal Opportunity Employer. CFUF is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal &ndash; to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law. 
If you are a person with a disability needing assistance with the application process, please reach out to hr@cfuf.org. 
Note: We review applications on a rolling basis and will close the posting once the position is filled.</div>

Marketing and Communications Manager

City of Baltimore

<div>THIS IS A NON-CIVIL SERVICE POSITION
Hiring Salary:
$15.00 Hourly
Get to Know Us
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&amp;D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits
Job Summary
The Baltimore City Office of Information and Technology (BCIT) is seeking a Marketing and Communications Intern to support outreach, public engagement, and digital communications. This role offers hands-on experience contributing to citywide initiatives that help Baltimore residents access technology, city services, and digital resources.
The intern will support content creation, social media, events, and communications planning, with a focus on advancing the City&rsquo;s broadband and digital equity goals. This position is ideal for someone who is creative, organized, and interested in using communications to support public service and community impact.
Essential Functions<ul><li>
Draft and edit content for social media, website, email, and print materials.</li><li>
Support planning and promotion of events and community outreach efforts.</li><li>
Assist with developing marketing campaigns and communications plans.</li><li>
Help track and report on social media and digital engagement metrics.</li><li>
Conduct basic research on audience trends, best practices, and outreach strategies.</li><li>
Support internal communications and presentation development.</li><li>
Assist with updating and maintaining content across platforms.</li><li>
Perform other communications-related tasks as needed.</li></ul>
Minimum Qualifications:<ul><li>
Current high school junior or senior, or enrolled in an undergraduate or graduate program in marketing, communications, public relations, journalism, or a related field</li><li>
Basic experience with Microsoft Office (Word, PowerPoint, Excel)</li><li>
Familiarity with social media platforms and content creation</li><li>
Experience with tools like Adobe Creative Cloud, Canva or similar design platforms preferred</li><li>
Strong written and verbal communication skills</li></ul>
Eligibility Requirements:<ul><li>
Currently attend a Maryland high school as a junior/senior
</li><li>Currently attend a Maryland higher education institution
</li><li>Graduated from a Maryland high school, but currently attend a non-Maryland higher education institution
</li><li>Graduated from a Maryland high school, and is currently enrolled or graduated from a career technical training program</li></ul>
Knowledge, Skills, and Abilities:<ul><li>
Strong writing and editing skills with attention to detail</li><li>
Ability to communicate clearly with a general audience</li><li>
Creative thinking and willingness to try new ideas</li><li>
Basic understanding of social media platforms (Instagram, Facebook, LinkedIn, etc.)</li><li>
Strong organizational and time management skills</li><li>
Ability to work independently and as part of a team</li><li>
Interest in marketing, communications, public service, or civic engagement</li></ul>
Additional Information
Background Check
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.
Probation
All persons, including current City employees, selected for this position must complete a mandatory six-month probation.
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER</div>

Communications & Community Engagement Intern (NCS) - BCIT

LifeStraw

<div>Content &amp; Social Media Specialist/Manager 


Job Title: Content &amp; Social Specialist/Manager

Department: Brand

Reports to: Vice President of Marketing

Location: Baltimore, MD 


Job Summary

The Content &amp; Social Specialist/Manager owns LifeStraw&rsquo;s organic social media presence, brand voice, community engagement, and content strategy across all platforms. This role manages all content across Instagram, Facebook, TikTok, YouTube, and Threads. This role also builds and manages LifeStraw&rsquo;s brand ambassador and affiliate programs, oversees creator whitelisting partnerships, and develops educational and storytelling content that brings LifeStraw&rsquo;s extensive product line to life for consumers.

This is a strategic, hands-on role for a mid-level content professional who lives and breathes social media, understands platform-native content, has experience working with creators and managing paid media partnerships, and can balance brand storytelling with commercial performance. 


Key Responsibilities

Organic Social Media Management
<ul>
<li>Own and manage LifeStraw&rsquo;s organic social media channels: Instagram, Facebook, TikTok, YouTube, and Threads.</li>
<li>Develop and maintain a strong, clear brand voice across all platforms - ensuring consistency in tone, messaging, and visual identity whether the content is educational, inspirational, or product-focused.</li>
<li>Develop and execute a monthly content calendar aligned with product launches, seasonal campaigns, brand moments, and mission/impact storytelling.</li>
<li>Create platform-native content (Reels, TikToks, Stories, carousels, static posts) in collaboration with the Creative team - including producing short-form video content using UGC, product demos, and original footage with tools like CapCut, Canva, and similar video/graphic editing platforms.</li>
<li>Monitor trends, hashtags, and cultural moments to identify timely content opportunities that align with LifeStraw&rsquo;s brand.</li>
<li>Own all community engagement across all platforms: proactively respond to comments, DMs, mentions, and tagged content in LifeStraw&rsquo;s brand voice, building genuine relationships with followers and advocates.</li>
<li>Track and report on social media KPIs (engagement rate, follower growth, reach, video views) with monthly performance recaps.</li>
<li>Coordinate with the Sr. Brand Manager and Product Marketing Specialist to ensure product launches have coordinated social support.</li></ul> 


Brand Ambassador &amp; Affiliate Programs
<ul>
<li>Build, launch, and manage LifeStraw&rsquo;s brand ambassador program - identifying, recruiting, and nurturing ambassadors who authentically represent the brand across outdoor, wellness, travel, and sustainability communities.</li>
<li>Develop and manage LifeStraw&rsquo;s affiliate program end-to-end: partner recruitment, onboarding, commission structures, content guidelines, and performance tracking.</li>
<li>Own program budgets and track all metrics and ROI for ambassador and affiliate initiatives &mdash; reporting to the VP of Marketing on program performance, revenue attribution, and growth opportunities.</li>
<li>Manage all creator whitelisting opportunities - coordinating paid media partnerships with creators, including briefing creators, reviewing content, and managing whitelisted ad spend in collaboration with the Sr. Brand Manager.</li>
<li>Curate, brief, and manage creators for sponsored content, product seeding, and campaign collaborations - ensuring all creator content aligns with LifeStraw&rsquo;s brand standards and campaign objectives.</li></ul> 


Educational &amp; Storytelling Content
<ul>
<li>Develop a robust content pipeline of educational and storytelling content that showcases LifeStraw&rsquo;s extensive product range - helping consumers understand the differences between products, use cases, and the technology behind them.</li>
<li>Create product education content (how-to&rsquo;s, comparison guides, use-case scenarios) across social and web channels to drive informed purchase decisions.</li>
<li>Coordinate with the Social Impact &amp; Sustainability Manager to amplify impact stories, B Corp initiatives, and Safe Water Fund content through compelling narrative formats.</li>
<li>Write blog posts, website copy updates, and campaign landing page content as needed.</li></ul> 


Cross-Functional Collaboration
<ul>
<li>Work with the Brand Operations Manager to ensure social content requests from Sales and Ecommerce are prioritized and fulfilled.</li>
<li>Collaborate with the Creative team on asset needs, maintaining a shared content asset library.</li>
<li>Support the Sr. Brand Manager with social-first content for product launches and retail activations.</li>
<li>Partner with Ecommerce on coordinating DTC promotions and sale events.</li></ul> 


What We&rsquo;re Looking For
<ul>
<li>A social media native: you understand what works on each platform and can create content that feels authentic, not corporate.</li>
<li>Strong writing and storytelling skills - you can adapt voice and tone across platforms and formats.</li>
<li>Experience with social media management tools (Sprout Social, Later, Hootsuite, or similar).</li>
<li>Proficient in content creation and video editing tools: Canva, CapCut, and similar platforms for producing Reels, TikToks, and social graphics from UGC or original footage.</li>
<li>Experience managing creator and influencer partnerships, including paid media whitelisting, content briefing, and campaign coordination.</li>
<li>Experience building or managing brand ambassador and/or affiliate programs, including budget management and ROI tracking.</li>
<li>Data-informed: you check the numbers and adjust your approach based on what&rsquo;s working.</li>
<li>Passion for sustainability, outdoor adventure, or public health/clean water &mdash; you&rsquo;re excited by LifeStraw&rsquo;s mission.</li>
<li>Collaborative, proactive, and comfortable working in a lean team environment.</li></ul> 


Education
<ul>
<li>5-7 years of experience managing social media and content for a consumer brand, preferably in outdoor, CPG, wellness, or mission-driven categories.</li>
<li>Demonstrated experience with creator partnerships, influencer marketing, and/or affiliate program management.</li>
<li>Bachelor&rsquo;s degree in Marketing, Communications, Journalism, or related field.</li>
<li>Proficient in Asana, Google Suite, Microsoft Office and Outlook.</li>
<li>Proficient in Canva, CapCut, and similar graphic design and video editing platforms.</li></ul> 


Essential Physical Demands and Typical Working Conditions

Physical demands include bending, carrying, pushing-pulling, reaching, sitting, standing, walking and extremes of temperature and humidity, as well as travel between physical locations. Hazards include stairs and communicable diseases.</div>

Content & Social Media Specialist/ Manager

M&T Bank

<div>Overview:
Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.
Primary Responsibilities:
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer&rsquo;s identified needs. 
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer&rsquo;s immediate need.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system. 
Transition identified sales opportunity and provide introduction to appropriate banking partner. 
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
Process customer/account maintenance accurately. 
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company&rsquo;s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
Managerial/Supervisory Responsibilities:
Not Applicable
Education and Experience Required:
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience 
Proven verbal communication skills
Proven interpersonal skills 
Proven ability to demonstrated exceptional customer service 
Well-organized
Proven time management skills
Proven prioritization skills 
Proficient with internet user-level technology
Education and Experience Preferred:
Bilingual based on branch needs
Physical Requirements:
Ability to stand for long periods of time 
Prolonged use of hands and fingers 
Ability to lift light to heavy objects weighing 5lbs &ndash; 30 lbs. 
Ability to read fine print 
Ability to interact with customers in an open face to face work environment
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $19.00 - $28.84 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<h1 class="jobSectionHeader">
Location</h1>
Baltimore, Maryland, United States of America</div>

Teller - Kirk Ave Branch, Downtown Baltimore MD

Explore 29+ Digital content producer in Baltimore this May. Find roles across top companies and apply now to boost your career.