customer experience specialist Jobs in Riyadh

customer experience specialist

customer service associate (role open for saudi nationals only), cs operations Jobs in Riyadh

customer service associate (role open for saudi nationals only), cs operations

customer service representative Jobs in Riyadh

customer service representative

e-commerce operations coordinator Jobs in Riyadh

e-commerce operations coordinator

service desk analyst

digital customer support operator

Finasq

<div>
 
 Role Summary
 
 
 
 The Digital Support Operator is responsible for managing customer interactions across LiveChat and WhatsApp channels, assisting users through the loan application process, resolving issues, escalating complex cases, and maintaining high standards of communication, accuracy, and compliance.
 
 
 This role directly impacts application completion and customer satisfaction by providing timely, clear, and compliant assistance.
 
 
 
 Key Responsibilities
 
 
 
 
 Digital Channel Management
 
 
 
 <ul>
 <li>
 Respond promptly, professionally, and helpfully to customer inquiries via LiveChat and WhatsApp.
 </li>
 <li>
 Assist applicants with form completion, document upload issues, technical problems, and general loan product questions.
 </li>
 <li>
 Identify customer obstacles within the application process and provide real-time support to improve progression.
 
 
 </li>
 </ul>
 
 Chatbot Flow and Automation
 
 
 
 <ul>
 <li>
 Optimize and maintain the Chatbot Flow for both LiveChat and WhatsApp, ensuring the bot effectively handles common application questions, technical support, and FAQs.
 
 
 </li>
 </ul>
 
 Issue Resolution &amp; Escalation
 
 
 
 <ul>
 <li>
 Troubleshoot common technical or process-related issues using the internal knowledge base.
 </li>
 <li>
 Escalate complex or high-risk cases to the Head of Support or relevant internal teams (Tech/Product/Compliance) with clear case notes.
 </li>
 <li>
 Track recurring issues and report patterns to management.
 </li>
 <li>
 Collaborate closely with the CPO to incorporate customer feedback and digital engagement data into product improvements.
 
 
 </li>
 </ul>
 
 Compliance and Data Handling
 
 
 
 <ul>
 <li>
 Handle all customer data strictly in accordance with PDPL and internal security protocols.
 </li>
 <li>
 Ensure no unauthorized data collection, storage, or sharing occurs.
 </li>
 <li>
 Use compliant communication language that emphasizes the aggregator&rsquo;s role as a non-lending entity.
 
 
 </li>
 </ul>
 
 Communication Quality &amp; Standards
 
 
 
 <ul>
 <li>
 Follow approved scripts, communication guidelines, tone-of-voice rules, and escalation procedures.
 </li>
 <li>
 Maintain high accuracy in the information provided to customers.
 </li>
 <li>
 Ensure all chats are properly logged and categorized in CRM tools.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Languages: Native Arabic and Fluent English (written and spoken).
 </li>
 <li>
 Experience 1-2 years of experience in customer support, preferably in digital channels (LiveChat, WhatsApp for Business).
 </li>
 <li>
 Experience in financial services, fintech, telecom, or digital platforms is advantageous.
 </li>
 <li>
 Strong bilingual communication skills in Arabic and English.
 </li>
 <li>
 Basic understanding of application funnels, technical troubleshooting, and customer journey flows.
 </li>
 <li>
 Familiarity with CRM systems, chat platforms, and ticketing tools.
 </li>
 <li>
 High attention to detail and ability to follow procedures accurately.
 </li>
 <li>
 Ability to multitask and manage several chats simultaneously.
 </li>
 </ul>
</div>

Digital Customer Support Operator

Role SummaryThe Digital Support Operator is responsible for managing customer interactions across LiveChat and WhatsApp channels, assisting users through the loan application process, resolving issues, escalating complex cases, and maintaining high standards of communication, accuracy, and compliance. This role directly impacts application completion and customer satisfaction by providing timely, clear, and compliant assistance.&nbsp;Key Responsibilities:&nbsp;Digital Channel Management<ul><li>Respond promptly, professionally, and helpfully to customer inquiries via LiveChat and WhatsApp.</li><li>Assist applicants with form completion, document upload issues, technical problems, and general loan product questions.</li><li>Identify customer obstacles within the application process and provide real-time support to improve progression.</li></ul>&nbsp;Chatbot Flow and Automation<ul><li>Optimize and maintain the Chatbot Flow for both LiveChat and WhatsApp, ensuring the bot effectively handles common application questions, technical support, and FAQs.</li></ul>Issue Resolution &amp; Escalation<ul><li>Troubleshoot common technical or process-related issues using the internal knowledge base.</li><li>Escalate complex or high-risk cases to the Head of Support or relevant internal teams (Tech/Product/Compliance) with clear case notes.</li><li>Track recurring issues and report patterns to management.</li><li>Collaborate closely with the CPO to incorporate customer feedback and digital engagement data into product improvements.</li></ul>&nbsp;Compliance and Data Handling<ul><li>Handle all customer data strictly in accordance with PDPL and internal security protocols.</li><li>Ensure no unauthorized data collection, storage, or sharing occurs.</li><li>Use compliant communication language that emphasizes the aggregator’s role as a non-lending entity.</li></ul>&nbsp;Communication Quality &amp; Standards<ul><li>Follow approved scripts, communication guidelines, tone-of-voice rules, and escalation procedures.</li><li>Maintain high accuracy in the information provided to customers.</li><li>Ensure all chats are properly logged and categorized in CRM tools.</li></ul>&nbsp;Requirements<ul><li>Languages: Native Arabic and Fluent English (written and spoken).</li><li>Experience 1-2 years of experience in customer support, preferably in digital channels (LiveChat, WhatsApp for Business).</li><li>Experience in financial services, fintech, telecom, or digital platforms is advantageous.</li><li>Strong bilingual communication skills in Arabic and English.</li><li>Basic understanding of application funnels, technical troubleshooting, and customer journey flows.</li><li>Familiarity with CRM systems, chat platforms, and ticketing tools.</li><li>High attention to detail and ability to follow procedures accurately.</li><li>Ability to multitask and manage several chats simultaneously.</li></ul>

AQS Advertising

2D Graphic Designer &amp; Printing Machine OperatorJob DescriptionJob opening for a creative designer/visualizer, expert in designing exhibition stands, interior fit-out, promotional &amp; in-store display proposals, brochure, catalogue and must be having knowledge of executing digital printing, lazer cutting, cnc router cutting for production jobs.Job Responsibilities:<ul><li>Generating drafts and mockups of proposed designs for the client to review and make revisions as requested</li><li>Maintaining client communication from project start to finish Reviewing final work with clients and make final revisions or deliver the product to the client</li><li>Final print artworks &amp; digital printing</li><li>CNC cutting files</li><li>Operating printing machine</li></ul>Software proficiency<ul><li>Adobe Illustrator, Corel Draw &amp; Photoshop</li><li>Ripping software for digital printing</li><li>CNC router &amp; Lazer cutting/engraving software.</li></ul>Job Type: Full-timeWork Location: In person

2D Graphic Designer & Printing Machine Operator

Ladun 

Job Vacancy &ndash; Crane OperatorA leading company is seeking to hire a qualified Crane Operator, as per the following requirements:Job Title: Crane Operator Required Qualification: High School Diploma Total Experience Required: 5 years of experience Experience in the Required Field: Experience in operating various types of cranes, lifting and moving heavy materials safely, and following site safety regulations Technical Skills: Valid crane operation certification, strong knowledge of crane safety procedures, and ability to inspect and maintain equipment Languages: Basic English proficiency (Arabic is a plus)To Apply: Please send your CV to: career@ladun.saنوع الوظيفة: دوام كامل

Crane Operator

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 2-4 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Senior Sales Associate

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Sales Associate

Red Sea Global

<div>
 
 
 Be the change. Join the world&rsquo;s most visionary developer.
 
 
 
 
 
 
 Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel.
 
 
 
 
 
 We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.
 
 
 
 
 
 
 Join RSG and be part of the positive change for Saudi Arabia and the world.
 
 
 
 
 
 
 
 
 
 
 Job Purpose:
 
 
 <ul>
 <li>
 Associate Director &ndash; Asset Management will be responsible for overseeing a defined portfolio of hospitality and real estate assets, striking a balance between strategic leadership and hands-on operational oversight. The role ensures operators deliver on financial, operational, and RSG objectives while driving long-term asset value creation.
 </li>
 <li>
 Operating as both a senior asset manager and departmental leader, the Associate Director will manage complex, high-profile assets, mentor junior team members, and support the Director of Asset Management in shaping and executing portfolio-wide strategies.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 Leadership &amp; Mentoring
 
 
 <ul>
 <li>
 Act as a &ldquo;player-coach,&rdquo; managing flagship assets while guiding junior asset managers.
 </li>
 <li>
 Mentor and develop junior team members in financial analysis, operator engagement, and reporting.
 </li>
 <li>
 Drive departmental standards, knowledge-sharing, and continuous improvement across the asset management function.
 </li>
 </ul>
 
 
 
 
 
 Portfolio &amp; Operational Oversight
 
 
 <ul>
 <li>
 Monitor financial and operational performance of assigned assets, ensuring delivery against budgets and KPIs.
 </li>
 <li>
 Conduct quarterly performance reviews with operators, with documented action plans.
 </li>
 <li>
 Review, challenge, and approve annual business plans, budgets, and capex proposals.
 </li>
 <li>
 Ensure contract compliance with hotel management agreements and brand standards.
 </li>
 <li>
 Oversee pre-opening support, handovers, and implementation of operational best practices.
 </li>
 <li>
 Provide accurate and timely reporting to senior leadership and JV partners.
 </li>
 </ul>
 
 
 
 
 
 Strategic &amp; Financial Oversight
 
 
 <ul>
 <li>
 Contribute to long-term asset management strategy in alignment with Red Sea Global&rsquo;s corporate objectives.
 </li>
 <li>
 Lead negotiations of hotel management agreements, leases, and performance clauses to maximize owner value.
 </li>
 <li>
 Advise senior leadership on portfolio trends, risks, and opportunities for value enhancement.
 </li>
 <li>
 Drive repositioning, renovation, and capital improvement strategies with measurable ROI.
 </li>
 <li>
 Partner with development, finance, and sustainability teams to ensure seamless transition of new projects into operations.
 </li>
 <li>
 Represent ownership in high-level discussions with operators, JV partners, and key stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Business Administration, Real Estate, or related field.
 </li>
 <li>
 10&ndash;12 years of progressive experience in hospitality asset management, hotel operations, or real estate investment.
 </li>
 <li>
 Minimum 5 years in a leadership role with exposure to luxury hotels and mixed-use assets.
 </li>
 <li>
 Strong expertise in financial modeling, valuation, and performance analysis.
 </li>
 <li>
 Proven success in contract negotiations and operator relationship management.
 </li>
 <li>
 Knowledge of international hotel brands, operator models, and regional GCC/Red Sea market dynamics.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong analytical, problem-solving, and financial modelling skills.
 </li>
 <li>
 Excellent communication and interpersonal skills to engage with senior stakeholders and third parties.
 </li>
 <li>
 Collaborative team player with flexibility to assist where needed.
 </li>
 <li>
 Strong executive presence, high energy, and enthusiasm for the business.
 </li>
 </ul>
 
 
 
 
 
 Job Context:
 
 
 <ul>
 <li>
 Handles sensitive, confidential matters with discretion and integrity.
 </li>
 <li>
 Navigating complex stakeholder dynamics in a high-value investment environment.
 </li>
 <li>
 Passion for hospitality and commitment to excellence.
 </li>
 <li>
 Supporting board-level reporting requirements.
 </li>
 </ul>
 
 
 
 
 
 For more information about Red Sea Global, visit:
 
 
 
 🌐 Website: https://www.redseaglobal.com/en
 
 
 🔗 LinkedIn: https://www.linkedin.com/company/red-sea-global/
 
 
 ▶️ YouTube: https://www.youtube.com/channel/UCMo1fSbA3iOhvvC8OP0IYNA
 
 
 🐦 Twitter: @TheRedSeaGlobal
 
</div>

Associate Director – Asset Management

Explore 1875+ Digital customer support operator in Riyadh this January. Find roles across top companies and apply now to boost your career.

1875 digital customer support operator jobs IN Riyadh

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Associate Director – Asset Management