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director quality assurance

FHLBank Chicago

<div><div>At the Federal Home Loan Bank of Chicago, employees come first - that&rsquo;s why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.<ul><li>
Collaborative, in-office operating model</li></ul></div><div><ul><li>
Retirement program (401k and Pension)</li></ul></div><div><ul><li>
Medical, dental and vision insurance</li></ul></div><div><ul><li>
Lifestyle Spending Account</li></ul></div><div><ul><li>
Competitive PTO plan</li></ul></div><div><ul><li><div>
11 paid holidays per year</div> 

</li></ul></div>Who we are:
Our mission at FHLBank Chicago: To partner with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment, and support for their community investment activities.
Simply said, we're a bank for banks and other financial institutions, focused on being a strategic partner for our members and working together to reinvest in our communities, from urban centers to rural areas. Created by Congress in 1932, FHLBank Chicago is one of 11 Federal Home Loan Banks, government sponsored in support of mortgage lending and community investment.
What it&rsquo;s like to work here
At FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us. Our collaborative, in-office operating model brings teams together to foster innovation, connection, and shared success. To support balance and flexibility, employees are provided an allocation of remote days to use as needed throughout the year.
What you'll do
The Director of Quality Assurance will lead the transformation and maturation of the Bank&rsquo;s QA function, establishing a center of excellence that drives consistency, automation, and governance across all IT and digital solutions. This role is critical to accelerating the Bank&rsquo;s digital transformation, ensuring the delivery of high-quality, secure, and scalable solutions through modern, integrated quality assurance practices. The Director of Quality Assurance will be responsible for defining and executing a forward-looking QA strategy, building and leading a high-performing team, and partnering with IT and business leaders to embed quality throughout the software development lifecycle (SDLC). This role will champion the integration of AI-driven testing methodologies and oversee the formal documentation, ongoing maintenance, and continuous improvement of QA standards and procedures as an integral component of the Bank&rsquo;s SDLC.
How you'll make an impact:<ul><li>
Accelerates time-to-value for the Bank&rsquo;s digital roadmap by standing up an enterprise QA Center of Excellence with standardized processes, AI-enabled testing, and modern automation frameworks, shrinking test cycles, reducing manual effort, and enabling faster, safer, and more predictable releases across all technology solutions.</li><li>
Reduces operational and financial risk by embedding quality throughout the SDLC (shift-left), strengthening environment management and secure test data practices, and improving governance, driving fewer production defects, lower remediation and rework costs, and higher reliability and scalability of critical systems.</li><li>
Strengthens regulatory confidence and stakeholder experience through consistent enterprise QA standards and compliance-aligned controls, while building and mentoring a high-performing QA organization, resulting in improved audit readiness, greater delivery transparency, and a better member and employee experience from more stable, higher-quality products.</li></ul>
What you can expect:<ul><li>
Define and execute a comprehensive QA strategy that elevates and matures quality assurance practices across the Bank.</li><li>
Champion a quality-first culture, driving organizational change and continuous improvement in QA maturity.</li><li>
Establish and lead a QA Center of Excellence, driving adoption of best practices, automation, and governance.</li><li>
Lead the evaluation, selection, and implementation of AI-powered testing tools and frameworks to enhance test coverage, efficiency, and defect prediction.</li><li>
Design and implement robust, automated, and integrated QA processes for complex digital solutions.</li><li>
Lead the adoption of advanced test automation frameworks and integration with CI/CD pipelines.</li><li>
Oversee planning, provisioning, and maintenance of diverse testing environments (e.g., SIT, UAT) to enable parallel testing and reduce delivery bottlenecks.</li><li>
Ensure secure, efficient test data management strategies across multiple environments for consistency and compliance.</li><li>
Partner with IT and business leaders to embed quality and compliance requirements into every phase of the SDLC.</li><li>
Develop, formalize, document and maintain comprehensive QA standards and procedures as part of the Bank&rsquo;s SDLC.</li><li>
Build, mentor, and lead a high-performing QA, introducing modern frameworks and tools to enable continuous testing.</li><li>
Oversee hiring, development, and performance management of QA resources.</li><li>
Ensure cross-training and professional growth opportunities for team members.</li><li>
Provide technical and project leadership in application testing, defect resolution, and best practices.</li><li>
Develop and implement processes and procedures to improve operating efficiencies and value to the business.</li><li>
Stay current with emerging trends in AI for QA and proactively introduce innovative solutions to the enterprise.</li><li>
Develop and maintain metrics-driven quality dashboards to provide transparency and actionable insights for delivery teams and leadership.</li><li>
Gives input on department annual budget expenditures.</li></ul>
What you'll bring:<ul><li>
Bachelor&rsquo;s degree in business, computer science, or related field (or equivalent experience).</li><li>
15+ years of progressive QA experience, including 5+ years in QA leadership roles.</li><li>
Demonstrated success in leading enterprise-wide QA transformation initiatives.</li><li>
Deep expertise in designing and implementing test automation strategies across complex, multi-platform environments.</li><li>
Comprehensive experience in functional, regression, integration, performance, and load testing.</li><li>
Experience with AI-driven testing tools and methodologies.</li><li>
Strong leadership in building QA teams and driving cultural change.</li><li>
Experience in secure, efficient test data management and environment provisioning.</li><li>
Deep understanding of QA governance, compliance, and risk management in regulated environments.</li><li>
Excellent communication, stakeholder engagement, and change management skills.</li><li>
In-depth understanding of software quality assurance principles, methodologies, and best practices, including test automation, AI-driven testing, and continuous integration/continuous delivery (CI/CD).</li><li>
Strong knowledge of the software development lifecycle (SDLC) and how QA integrates at each stage.</li><li>
Deep understanding of best practices in Test Data Management (TDM), including secure provisioning, masking, and maintenance of test data across multiple environments to ensure consistency, compliance, and data privacy.</li><li>
Expertise in region/environment management, including planning, provisioning, and maintaining diverse testing environments (e.g., SIT, UAT, production mirrors) to support parallel testing, minimize bottlenecks, and enable effective release management.</li><li>
Familiarity with strategies for environment configuration, version control, and automation to optimize testing efficiency and reliability.</li><li>
Comprehensive understanding of agile methodologies and frameworks (e.g., Scrum, Kanban), with the ability to adapt QA strategies and processes to iterative development cycles.</li><li>
Ability to evaluate and select appropriate tools, technologies, and frameworks to support QA objectives.</li><li>
Ability to foster collaboration between QA, development, and business teams, support continuous integration and delivery, and ensure quality is embedded throughout agile ceremonies and sprints.</li><li>
Ability to analyze complex problems, identify root causes, and implement effective solutions.</li><li>
Ability to lead organizational change and foster a culture of quality and accountability.</li><li>
Ability to interpret and apply regulatory requirements to QA processes and documentation.</li><li>
Must have outstanding communication (verbal, written, and listening) skills and be able to engage effectively with individuals at all levels of the organization.</li><li>
Demonstrated ability to be a self-starter, work independently, and collaborate within high-performing teams.</li><li>
High level of integrity, dependability, and attention to detail.</li><li>
Exceptional time management, leadership, and team development capabilities.</li><li>
Proven negotiation and conflict resolution skills.</li></ul>
The Perks<div>
At FHLBank Chicago, we believe in rewarding our high performing workforce. We offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. Our retirement program includes a 401(k) and pension plan. Our wellbeing program supports employees at work and in their personal lives: Our PTO plan provides five weeks of vacation for new employees and 11 paid holidays per year; our Lifestyle Spending Account provides an annual stipend for employees to support wellbeing activities; and our central downtown location at the Old Post Office provides easy access to public transportation and breathtaking views from our award-winning rooftop. Visit FHLBCbenefits.com for additional details about our benefits. Step into a brighter future with us.</div>
Salary Range:
$181,125.00 - $318,675.00
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. In addition to the base salary, we offer a comprehensive benefits package which can be found here: https://hrportal.ehr.com/fhlbc</div>

Director Quality Assurance

Qorali

<div>
 
 
 Director of Quality Engineering
 
 
 
 An exciting opportunity has opened for an experienced Quality Engineering leader to shape and elevate testing strategy across a suite of complex, highly integrated applications. This role is ideal for someone who thrives in fast‑paced environments, enjoys building high‑performing teams, and is passionate about driving excellence in software quality.
 
 
 
 
 
 
 What You&rsquo;ll Lead
 
 
 <ul>
 <li>
 Own the end‑to‑end quality engineering strategy, spanning functional testing, integration testing, data validation, and automation.
 </li>
 <li>
 Oversee system integration and regression testing across multiple platforms, ensuring strong coverage and reliability.
 </li>
 <li>
 Champion an automation‑first mindset using modern frameworks for UI, API, batch, and event‑driven architectures.
 </li>
 <li>
 Build and scale a robust test data strategy, including synthetic data approaches.
 </li>
 <li>
 Collaborate closely with Agile teams throughout the development lifecycle, contributing to story refinement, acceptance criteria, and sprint planning.
 </li>
 <li>
 Guide the creation of detailed test scenarios, test cases, and regression suites.
 </li>
 <li>
 Lead defect triage, root‑cause analysis, and continuous improvement initiatives.
 </li>
 <li>
 Govern quality gates, testing observability, and key quality metrics.
 </li>
 <li>
 Support production teams by validating urgent issues and advising on system behavior.
 </li>
 <li>
 Evaluate and recommend new testing tools and technologies.
 </li>
 <li>
 Ensure testing readiness for releases, including environments, data, and entry/exit criteria.
 </li>
 <li>
 Manage workload distribution, timelines, and team performance to meet delivery goals.
 </li>
 </ul>
 
 
 
 
 
 Leadership Responsibilities
 
 
 <ul>
 <li>
 Lead and mentor Quality Engineering teams, fostering growth, accountability, and technical excellence.
 </li>
 <li>
 Support career development through coaching, feedback, and structured development plans.
 </li>
 <li>
 Build a culture of collaboration, innovation, and continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 What You Bring
 
 
 <ul>
 <li>
 Deep understanding of the software development lifecycle and modern Quality Engineering practices across Agile and/or Waterfall environments.
 </li>
 <li>
 Proven experience managing both small and large testing initiatives.
 </li>
 <li>
 Strong analytical and problem‑solving skills, with the ability to assess complex systems and communicate findings clearly.
 </li>
 <li>
 Excellent communication, time‑management, and stakeholder‑engagement skills.
 </li>
 <li>
 Demonstrated success leading teams and driving results in fast‑moving environments.
 </li>
 <li>
 Experience with cloud‑based architectures (preferably AWS), microservices, and event‑driven systems.
 </li>
 <li>
 Hands‑on familiarity with BDD/TDD concepts and tools such as Jira, Jenkins, Cucumber, and test management platforms.
 </li>
 <li>
 Strong SQL skills and experience with relational databases.
 </li>
 <li>
 Automation experience with tools such as Selenium, RestAssured, or similar.
 </li>
 <li>
 Programming or scripting experience (Java, Python, SQL, or similar).
 </li>
 <li>
 Background in test management for large‑scale programs.
 </li>
 <li>
 10+ years across Quality Assurance, Project Management, or related IT disciplines.
 </li>
 <li>
 Experience in financial systems, risk platforms, or other highly regulated environments.
 </li>
 </ul>
 
 
 
 
 
 Compensation
 
 
 <ul>
 <li>
 $190-220k base
 </li>
 <li>
 30% annual bonus
 </li>
 <li>
 25+ days PTO
 </li>
 <li>
 6% 401k match
 </li>
 <li>
 Health, vision, dental &amp; life
 </li>
 </ul>
 
 
</div>

Director of Quality Engineering

Dakkota Integrated Systems

<div>Job Title: Quality Manager Dept: Quality and Business Systems 
 
FLSA: Salary Exempt 

What You&rsquo;ll Do

Leadership &amp; Development: Lead, mentor, and manage the Quality Department team. Develop and implement individual development plans to enhance team capabilities. Monitor departmental performance and drive continuous improvement.

Corrective Actions &amp; Customer Satisfaction: Oversee the execution of all corrective actions. Track and improve customer satisfaction metrics (e.g., PPMs, PRRs, NCTs, QRs). Ensure timely and effective resolution of quality issues.

Core Tools &amp; Documentation: Ensure timely updates to Core Tools (Control Plans, PFMEAs, etc.), especially following corrective actions. Maintain accurate and organized documentation in alignment with internal, customer, and AIAG requirements.

Problem Solving &amp; Reporting: Provide cross-functional leadership in internal problem-solving activities. Implement and maintain data-driven systems for product and process reporting. Promote a culture of continuous improvement through root cause analysis and corrective action.

Product &amp; Process Quality: Ensure all product specifications are met regarding fit, finish, durability, and appearance. Monitor and report performance on key product and process characteristics (KPCs). Drive improvement plans for underperforming areas.

Compliance &amp; Certification: Maintain internal and customer databases to ensure accuracy and compliance. Ensure proper use and maintenance of Compulsory Certification Marks for finished, nonconforming, and changed products. Notify certification bodies of any product changes affecting certification status.

Customer &amp; Supplier Relations: Serve as the primary plant-level contact for customer quality concerns. Oversee supplier quality performance, including conducting audits and site visits as necessary. Lead supplier quality assurance efforts and manage incoming quality inspection activities to ensure compliance with standards.

Operational Support: Support initiatives to reduce scrap, downtime, and improve efficiency and First Time Quality (FTQ). Document all quality-related activities as required.

Safety &amp; Other Duties: Adhere to company emergency evacuation procedures to ensure employee safety. Perform additional responsibilities as assigned by management. 


Who you are

 Bachelor&rsquo;s degree in a manufacturing-related field required; Master&rsquo;s degree preferred.

Minimum 7&ndash;10 years of experience as a quality manager in the automotive industry, including Tier 1 manufacturing, with at least 3 years in a supervisory quality control or quality assurance role.

Proven leadership experience in a turnaround manufacturing environment

Extensive experience managing supplier quality assurance programs and overseeing incoming quality inspection processes to ensure compliance with established standards and specifications.

Certifications &amp; Technical Skills:

Six Sigma (Green/Black Belt) Certification

ASQ CQE preferred

Strong knowledge of IATF 16949, ISO 9001, and Ford Q1 standards

Proficient in Minitab and 8D problem-solving

Skilled in AIAG Core Tools (Control Plans, PFMEA, MSA, SPC, APQP, PPAP)

Hands-on experience with color and appearance testing; familiar with Macbeth and other industry-standard equipment.

Demonstrated ability to collaborate effectively across matrixed teams and cross-functional organizational structures

Multilingual capabilities are a plus.

Health, Safety, Physical &amp; Travel Requirements

Typical physical demands include a combination of sitting, standing, and walking, with sufficient mobility to navigate both office and plant environments.

Ability to perform standard computer-based tasks as part of daily responsibilities. Willingness and ability to travel up to 25% as required by the role.

Must possess a valid driver&rsquo;s license 


Life at Dakkota

Our success is rooted in meaningful relationships and a culture that feels like family. We champion compassion, respect, and work-life balance, while supporting each team member&rsquo;s personal and professional growth. Through ongoing development, competitive pay, and a comprehensive benefits package, we empower our people to thrive both at work and in life.

The pay range for this role is $119,112.00 &ndash; $135,000.00 per year. This role is also eligible for bonus/incentive pay. The pay range listed for this position represents a good-faith estimate of potential compensation at the time of posting. Actual pay may vary based on factors such as experience, skills, and location. This range is subject to change in the future and does not guarantee a specific salary.

Our benefits include paid time off, medical, dental, and vision coverage, and a 401(k) plan for eligible employees.

Explore everything we have to offer at Dakkota Careers!</div>

Quality Manager

Chomps

<div><div>Who We Are

We're Chomps, the fastest-growing meat snack brand in the U.S.* and we're reimagining snacking. Our meat snacks are made using high-quality proteins, no sugar, and real ingredients &ndash; because we believe snacking should be simple, delicious, and convenient. Chomps can be found in over 30,000 stores nationwide with a strong e-commerce presence. Our mission is to inspire, educate, and fuel our community with accessible, real food that doesn't compromise on taste.

Traits of a Chompian

If you've been called scrappy, resourceful, and persistent, then you might just be a Chompian. You're a team player who's self-motivated and action-oriented. You're committed to delivering efficiency and accuracy, and you happen to be great at proactive cross-functional communication. You're a critical thinker and a natural problem solver who enjoys details, research, and data. You take initiative and complete ownership of everything you do, and you'll go the extra mile for your team, consumers, and audience. You're hungry to learn with a passion to grow and improve every day. You also take a keen interest in health, fitness, and nutrition. Sound like you? Then we want to meat you.</div>
Accepting applications from 4/2 - 4/11/2026

What You Will Do

We are seeking a dynamic, collaborative, and passionate leader to join our team as the Director of Food Safety and Quality Assurance &ndash; Manufacturing. In this role, you will provide FSQA oversight for our third-party (3P) manufacturing, repack, and warehouse partners. You will ensure regulatory compliance, lead continuous improvement programs, and oversee incident management for these operations. The ideal candidate brings deep experience in FSQA program development, a proven track record of leading high-performing teams, and experience in meat processing.

Responsibilities
<ul>
<li>Lead, mentor, and develop FSQA team members to support continuous growth and alignment with organizational objectives.</li>
<li>Build and maintain strong partnerships while ensuring compliance with USDA requirements, GMP, HACCP, and third-party certification standards across co-manufacturers, repackers, warehouses, and 3PL fulfillment providers.</li>
<li>Implement and manage quality improvement initiatives with internal and external partners to enhance product consistency and consumer satisfaction.</li>
<li>Support the development and implementation of processes, procedures, and systems to meet the organization's evolving FSQA needs.</li>
<li>Analyze consumer experience and sensory feedback to identify trends and opportunities for improvement.</li>
<li>Partner with co-manufacturers to support new product development and change management by ensuring appropriate FSQA coverage, with a focus on risk prevention.</li>
<li>Ensure timely investigations of food safety incidents and quality issues, including root cause analysis and the development and execution of corrective action plans.</li>
<li>Collaborate cross-functionally to embed food safety and quality standards across the business, partnering regularly with Manufacturing, R&amp;D, Engineering, Procurement, Commercialization, Productivity, Logistics, Finance, and Consumer Experience.</li>
<li>Travel, as needed, to current and prospective 3P co-manufacturing, repack, and storage facilities.</li>
<li>Ensure traceability audits are completed on schedule and that corrective actions are identified and implemented across 3P co-manufacturers and kitting operations.</li>
<li>Track team KPIs and communicate performance insights internally and with external partners to drive continuous improvement.</li>
<li>Lead Quarterly Business Reviews (QBRs) with external partners to assess performance, drive accountability, and strengthen collaboration.</li>
</ul>
Who You Are
<ul>
<li>Bachelor's degree in Food Science, Chemistry, Microbiology, or a related field, with a minimum of 10 years of FSQA experience.</li>
<li>Prior experience working with USDA-FSIS is required; experience with FDA is preferred.</li>
<li>Minimum of 5 years of experience leading, developing, and managing salaried direct reports.</li>
<li>Experience with GFSI-benchmarked programs and HACCP.</li>
<li>Working knowledge of applicable regulatory and certification requirements (e.g., CFR Food and Drugs; USDA Organic; Non-GMO; Gluten Free; Kosher).</li>
<li>Ability to travel 1&ndash;2 times per month to various 3P manufacturing locations.</li>
<li>Prior experience in ready-to-eat food manufacturing is required.</li>
<li>Expertise in root cause analysis and corrective and preventive action (CAPA) planning.</li>
<li>Experience with meat grinding, smokehouse, and thermoforming packaging equipment is preferred.</li>
<li>Proficiency in Microsoft Office, with an emphasis on Excel.</li>
<li>Proven experience managing product recalls, including coordination with USDA officials, oversight of corrective actions, and ensuring regulatory compliance throughout recall execution.</li>
<li>Strong analytical, problem-solving, and continuous improvement capabilities, with demonstrated success driving results through influential leadership and lean manufacturing tools.</li>
<li>Excellent written and verbal communication skills, with strong relationship management capabilities.</li>
<li>Excellent interpersonal, negotiation, and conflict resolution skills.</li>
<li>Exceptional organizational skills and strong attention to detail.</li></ul> 


Position: Director, FSQA - Manufacturing

Reports to: VP, FSQA

Location: Remote

Type: Full-Time, exempt
<div>
Salary Range Opportunity:
<ul>
<li>The salary range for this role is $150,000 - $160,000 + 25% annual bonus</li>
</ul>
Compensation Philosophy &amp; Total Comp:
<ul>
<li>Our salary ranges are based on verified market data and our philosophy of paying competitively for our size and industry</li>
<li>Individual pay rate decisions are based on several factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company</li>
<li>In addition to base salary, full-time team members receive medical, dental, and vision insurance, 401K 6% match, and monthly reimbursements for wellness and home office.
</li></ul>Other Perks:
<ul>
<li>Ability to make an impact: Join a rapidly growing and entrepreneurial-spirited team at a pivotal point to positively impact the food industry.</li>
<li>Opportunities to grow: Advance within Chomps quickly based on outstanding performance.</li>
<li>Unlimited PTO and 13+ paid holiday days. Hybrid &amp; flexible remote schedule. Chicago office open to those in the area.</li>
<li>Paid maternity and paternity leave.</li>
<li>Bi-annual total team in-person activities.</li>
<li>Company-wide Continual Education budget.</li>
<li>Unlimited snacks: Enough meat sticks that if you wanted to eat your body weight in them you could (no judgment here).</li>
</ul>
</div><div><ul><li>Source (2025): Numerator, Shopper Metrics, Numerator L52 W/E 10/31/25</li></ul>

Our Commitment

Chomps is committed to a diverse and inclusive workforce. To achieve our mission of making nutritious food more accessible we greatly benefit from a range of perspectives, which comes from diversity of all types, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do and the smart thing for our business.

We're aware of the research showing that historically underrepresented groups are less likely to apply for a job if they don't believe that they meet all of the criteria. Do you hesitate to submit an application because you believe you need to check every box? Please apply anyway with a thoughtful cover letter! We would love to hear from you to discuss how you can help us build a great team at Chomps.

You must reside in the United States to be considered for this position. Chomps does not provide employment-based visa sponsorship at this time. Candidates must be authorized to work in the U.S. without the need for visa sponsorship now or in the future.

Important Notice:

It has come to our attention that fraudsters have been posing as Chomps employees or recruiters and contacting job-seeking candidates regarding potential job opportunities. These fraudulent messages sometimes include a request for payment and confidential personal information. Please note that the Chomps recruiting process does not include asking candidates for payments or other confidential financial information.If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles: https://chomps.com/pages/chomps-careers. If you have questions please email us at people@chomps.com</div></div>

Director, FSQA - Manufacturing

Wellness Homes of Chicago

<div>What if your clinical skills could reach patients beyond the exam room &mdash; checking in on them daily, catching warning signs before they become crises, and being the consistent, caring voice that helps them actually stick to their care plan? If that kind of meaningful, relationship-centered work excites you, we&rsquo;d love to have you on our team.

Wellness Homes of Chicago (WHoC) is a fast-growing, mission-driven healthcare practice serving diverse communities across Chicago with compassion, skill, and purpose. Our Remote Patient Monitoring (RPM), Remote Therapeutic Monitoring (RTM), and Chronic Care Management (CCM) programs are at the forefront of how we extend that care &mdash; meeting patients where they are, monitoring their health between visits, and keeping them connected to their care team every single day. We&rsquo;re looking for a dedicated Care Coordinator to help us do that work well.

As a Care Coordinator for our RPM/CCM programs, you&rsquo;ll be the primary point of contact for patients managing chronic and complex conditions &mdash; people living with diabetes, hypertension, heart disease, and more. You&rsquo;ll monitor their biometric data daily, check in with them regularly, educate them on their devices and care plans, and make sure that when something looks off, the right people know right away.

This is a full-time, onsite role based at our Back of the Yards and Halsted locations. Here&rsquo;s what your days will look like:

Monitor daily patient data &mdash; vitals, readings, and biometric trends &mdash; through RPM and CCM platforms.

Serve as the primary point of contact for enrolled patients, providing consistent guidance, education, and encouragement.

Conduct regular virtual check-ins, update care plans, and support patients in self-managing their conditions.

Identify concerning trends or critical alerts in patient data and escalate promptly to the provider team.

Coordinate appointments, tests, procedures, and referrals to keep care moving forward without gaps.

Assist with insurance authorization and referral processes as needed.

Connect patients with community resources, social services, and support programs &mdash; transportation, financial assistance, food services, and more.

Advocate for patients&rsquo; preferences, rights, and needs throughout the care process.

Maintain accurate, timely documentation of all care coordination activities in EMR.

Generate reports on patient progress, program metrics, and outcomes for leadership and the clinical team.

Facilitate communication and information exchange among providers, specialists, and community partners.

Collaborate closely with physicians, nurses, and support staff to ensure continuity of care.

Track and report on key performance indicators (KPIs) related to readmission rates, screening compliance, and care coordination effectiveness.

Participate in quality assurance, peer reviews, and workflow improvement initiatives.

Train new staff on RPM/CCM workflows and platform use.

Monitor resource utilization and identify opportunities for cost-effective, high-quality care delivery.
<h4 class="jobSectionHeader">
You&rsquo;ll thrive in this role if you bring:</h4>
Active Licensed Practical Nurse (LPN) license in the State of Illinois with a minimum of 2 years of clinical experience; OR a Certified Medical Assistant (CMA) with 7+ years of experience in a high-volume clinical environment
<h4 class="jobSectionHeader">
Current BLS certification (required)</h4>
Previous experience in case management, telehealth, or remote care coordination (required)

Familiarity with RPM/RTM/CCM platforms and digital health monitoring tools

Familiarity with HIPAA, OSHA, and healthcare compliance basics

Proficiency with EMR systems &mdash; eClinicalWorks (ECW) experience is a strong plus &mdash; and Microsoft Office Suite

Deep knowledge of chronic disease management principles and healthcare delivery systems

Exceptional communication skills &mdash; empathetic, clear, and active listening are non-negotiables here

Strong organizational and time management skills with sharp attention to detail

Ability to work independently, exercise sound clinical judgment, and manage multiple patient priorities simultaneously

Demonstrated cultural competence and genuine ability to connect with patients from diverse backgrounds

Excellent relationship-building skills &mdash; patients and care teams alike will count on you

Bilingual in English and Spanish? That&rsquo;s a significant plus &mdash; our patient population is richly diverse

Ensure staff and patients always have access to the resources they need

A calm, professional presence when working with internal teams and external stakeholders

At WHoC, you&rsquo;re not just filling a role &mdash; you&rsquo;re joining a mission. We believe in care that goes beyond the clinical, and our team reflects that every single day. We celebrate diverse perspectives, support one another, and are committed to building an inclusive workplace where everyone belongs.

If you&rsquo;re a clinical professional who wants to make a lasting difference in patients&rsquo; lives &mdash; not just during a visit, but every single day &mdash; this is your role. Apply today!

Work Schedule: M-F (9:30am &ndash; 6:00pm)

Reports To: Sr. Director Operations/South

Salary/Hourly Range: $28-32/hr [LPN]; $25-28/hr [MA]

Classification: FTE/Hourly Non-Exempt

Benefits: Medical Insurance/Vision/Dental/Life/Short-Term Disability/Long-Term Disability/11 Paid Holidays/PTO/401K/Education/Training Reimbursement

WHoC and its affiliates are an Equal Opportunity Employer. We welcome and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, pregnancy, genetic information, marital status, veteran or military status, or any other status protected by applicable law. We are committed to a drug-free workplace, providing reasonable accommodations to qualified individuals with disabilities, and fostering an inclusive environment where diverse perspectives are valued and respected. Candidates with nontraditional backgrounds are encouraged to apply.
<h4 class="jobSectionHeader">
About Wellness Homes of Chicago</h4>
At Wellness Homes of Chicago, our purpose is to foster vibrant well-being within our diverse community. We are dedicated to providing inclusive, affirming, and community-focused wellness services for everyone in Chicago, regardless of race, gender, sexual orientation, or background. We believe that by focusing on proactive well-being, we can empower individuals to thrive and collectively build a healthier Chicago, together.</div>

Care Coordinator/Remote Patient Monitoring Programs (RPM)

Rush University Medical Center

<div>Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Access Center Qual &amp; Training
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $29.36 - $47.79 per hour
 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
 
This position serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of associated training materials and curriculum. The employee will facilitate training programs, performing assorted administrative or operational functions such as assisting in the research and development of multi-media training materials for individual, departmental, and organizational-wide presentation and maintaining the training calendar and database. Works with intermittent supervision and review; work problems involving departures from standard policies, interpretations, or procedures will be presented to the Management for review and direction on resolution. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
<div>Other information:
 
<ul><li>Bachelor&rsquo;s Degree OR a minimum of three (3) years of related experience in progressively responsible roles.
</li><li>Experience in training or teaching or quality assurance, or business coaching
</li><li>Hands-on experience working with Epic or other Electronic Medical Record System in practice or Access Center environment.
</li><li>Experience within a large hospital or integrated healthcare delivery system.
</li><li>Unique combinations of both hard and soft skills to prepare, analyze, and present data to various audiences.
</li><li>Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language.
</li><li>Strong attention to detail and an aptitude for organizing information logically.
</li><li>Strong organizational skills &amp; ability to multitask and prioritize.
</li><li>Proficient in Medical Terminology and HIPAA
</li><li>Excellent MS Office skills
</li><li>Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language.
</li><li>Demonstrated ability to learn quickly and follow through.
</li><li>Strong interpersonal skills with the ability to motivate and build relationships.
</li><li>Able to travel to multiple hospital sites, corporate settings and seminar locations.
</li><li>Able to work under stressful conditions while maintaining professionalism.
</li><li>Work will often require flexibility and meeting tight deadlines.
</li><li>Able to communicate with many different customers and seeking solutions to move the organization forward.
</li><li>Ability to make independent decisions in problem solving.
</li><li>Ability to prioritize own work.
</li><li>Ability to work well with individual associates.
</li><li>Able to work well in a team.
</li><li>Ability to work varied hours in a 24-hour day.
</li><li>Able to participate in process improvement initiatives.
</li></ul> 
Preferred Job Qualifications:
 
<ul><li>Two (2) years&rsquo; revenue cycle experience.
</li><li>Three (3) years of training, teaching, quality assurance, or business coaching experience
</li><li>Three (3) years of experience working with EPIC or other EMR system in a practice or Access Center environment
</li><li>EPIC certification or EPIC credentialed trainer.
</li><li>Experience with Automated Call Distribution systems (such as Cisco or Genesys)
</li></ul> 
Physical Demands:
 
<ul><li>Able to do light lifting 
</li></ul> 
 
 
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
</div>Responsibilities:
 
1. Delivers new hire training in scheduling, registration, epic, revenue cycles, including the use of telephony platform, CRM, webchat and other applications. Actively participates in training sessions and seeks mentorship opportunities to enhance skills and knowledge in training delivery and content development.
 
2. Maintaining training materials, including knowledge articles, guides, presentations, and exercises
 
3. Contribute to the creation of procedural and conceptual content, ensuring it is comprehensive, coherent, and aligns with healthcare industry standards.
 
4. Conducts train-the-trainer sessions when needed.
 
5. Facilitates and leads call calibration sessions for agents.
 
6. Performs root cause analysis of errors.
 
7. Conducts routine quality audits on designated work activities, following established quality monitoring standards and guidelines.
 
8. Collaborates with team members to gather and analyze audit data, supporting the identification of areas for improvement.
 
9. Develop individual agent performance scorecards.
 
10. Coaches&rsquo; employees on opportunity for improvement
 
11. Assists with side-by-side training of new hires.
 
12. Other similar and/or related duties as assigned.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Training & Quality Consultant I

The Gettys Group Companies

<div>Description:

The Director is a leader within the prototypical design studio, responsible for driving studio performance across design excellence, team leadership, and business operations. This role ensures the successful delivery of projects while strengthening team culture, client relationships, and overall studio efficiency.
The Director serves as a key connector between studio team members and firm leadership, providing clarity, direction, and support. They lead by example as both a strategic thinker and active project leader, while contributing to the continued evolution of The Gettys Group&rsquo;s design process and business practices.
Requirements:

Studio Leadership &amp; Operations<ul><li>
Lead the day-to-day operations of the studio, ensuring alignment with firm-wide goals, financial targets, and design standards</li><li>
Oversee project performance across the studio, including quality control, schedule adherence, and financial health</li><li>
Monitor project metrics (budget vs. actuals, utilization, billing) and proactively address risks</li><li>
Develop and manage monthly staffing plans, including coordination with Manila team members</li><li>
Ensure consistent execution of studio processes, while identifying opportunities to improve efficiency and effectiveness</li></ul>
Project &amp; Client Leadership<ul><li>
Serve as a senior leader on key projects, providing strategic direction and oversight</li><li>
Build and maintain strong client relationships, ensuring high levels of satisfaction and repeat business</li><li>
Review and contribute to project scopes, work plans, and fee structures</li><li>
Partner with Business Development to support proposals, pitches, and pipeline growth</li></ul>
People Leadership &amp; Development<ul><li>
Foster a high-performing, inclusive, and collaborative team environment</li><li>
Mentor and develop team members, supporting career growth and skill development</li><li>
Act as a trusted resource for team members, maintaining an open and approachable leadership style</li><li>
Identify and address team needs, challenges, and opportunities in a timely manner</li><li>
Partner with HR on recruitment, hiring, onboarding, and performance management</li></ul>
Cross-Functional Collaboration<ul><li>
Collaborate with Director peers and cross-studio partners (Branding, Procurement, BD) to ensure a cohesive client experience</li><li>
Support alignment across global teams, including effective integration of Manila resources</li><li>
Contribute to the evolution of design processes, tools, and systems that enhance collaboration and delivery</li></ul>
Business Development &amp; Strategy<ul><li>
Support the development of new business opportunities through client relationships and strategic outreach</li><li>
Contribute to studio growth strategies and long-term planning</li><li>
Identify opportunities to expand services, improve profitability, and strengthen market position</li></ul>
Administrative &amp; Operational Oversight<ul><li>
Oversee studio-related administrative functions including time approvals, PTO, and resource planning</li><li>
Ensure accurate and timely project reporting and documentation</li><li>
Support adoption and effective use of firm systems and tools</li></ul>
EDUCATION
Bachelor&rsquo;s or master&rsquo;s degree in Interior Design or Architecture from a CIDA- or NAAB-accredited program
EXPERIENCE
10+ years of professional experience in interior design, architecture, or related field, with demonstrated leadership experience. Select Service and Brand Standard experience preferred.
CORE COMPETENCIES<ul><li>
Proven leadership at both studio and firm levels</li><li>
Strong client relationship management and brand stewardship</li><li>
Excellent communication, including presentation, listening, and conflict resolution</li><li>
Sound decision-making with accountability for outcomes</li><li>
Ability to manage multiple priorities in a fast-paced, deadline-driven environment</li><li>
Highly organized with strong time and resource management skills</li><li>
Collaborative, team-oriented mindset with a focus on shared success</li><li>
Self-directed, proactive, and adaptable</li><li>
Willingness to travel as required for client engagement and business development</li></ul></div>

Director of Prototypical Design

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