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customer care officer Jobs in Kuwait City

customer care officer

document controller

document controller for mep contracting co. Jobs in Kuwait City

document controller for mep contracting co.

e-archiving officer / document control officer (e-archiving) Jobs in Kuwait City

e-archiving officer / document control officer (e-archiving)

e archiving officer document control officer e archiving

RECAFCO

Job PurposeTo ensure accurate, secure, and timely digitization, classification, storage, and retrieval of organizational documents through the Electronic Archiving System, in compliance with company policies and regulatory requirements.Key Responsibilities (Role-Based)<ul><li>Digitize physical documents and upload them into the approved E-Archiving / EDMS system</li><li>Classify and index documents as per approved filing structure</li><li>Ensure document accuracy, clarity, and completeness</li><li>Maintain document version control and audit trails</li><li>Ensure confidentiality and controlled access to records</li><li>Retrieve documents upon request within agreed timelines</li><li>Apply document retention and disposal policies</li><li>Coordinate with departments for document collection and updates</li><li>Support internal and external audits</li><li>Maintain backups and ensure data integrity</li></ul>KPIs (Performance Indicators)1. Document Digitization Accuracy<ul><li>Target: &ge; 99% accuracy</li><li>Measurement: Error-free scanned and indexed documents</li><li>Frequency: Monthly</li></ul>2. Document Processing Timeliness<ul><li>Target: 95% of documents archived within SLA (e.g., 24&ndash;48 hours)</li><li>Measurement: Archive completion time vs. receipt date</li><li>Frequency: Monthly</li></ul>3. Document Retrieval Efficiency<ul><li>Target: 100% retrieval within agreed turnaround time</li><li>Measurement: Average retrieval response time</li><li>Frequency: Monthly</li></ul>4. Compliance with Archiving Standards<ul><li>Target: 100% compliance</li><li>Measurement: Audit findings / non-conformities</li><li>Frequency: Quarterly</li></ul>5. Data Confidentiality &amp; Security<ul><li>Target: Zero data breaches</li><li>Measurement: Incident reports / access violations</li><li>Frequency: Continuous</li></ul>6. System Utilization &amp; Organization<ul><li>Target: 100% documents stored in correct folder structure</li><li>Measurement: Random system audits</li><li>Frequency: Monthly</li></ul>7. Department Coordination Effectiveness<ul><li>Target: Positive feedback from internal stakeholders</li><li>Measurement: Internal service feedback / delays reported</li><li>Frequency: Quarterly</li></ul>Qualifications &amp; Experience<ul><li>Diploma or Bachelor&rsquo;s Degree in Administration, IT, Information Management, or related field</li><li>2&ndash;3 years experience in E-Archiving / Document Control</li><li>Experience in Government or large organization projects preferred</li><li>Knowledge of EDMS, scanning systems, MS Office</li><li>Bilingual (Arabic &amp; English) preferred</li></ul>Job Type: Full-time

E-Archiving Officer / Document Control Officer (E-Archiving)

Colour Track Gulf General Contracting Co.

Job Description:We are seeking a detail-oriented and proactive Document Controller to join our MEP contracting team. The ideal candidate will be responsible for managing, organizing, and tracking all technical documents, project records, submittals, and correspondence in a timely and efficient manner to support project execution and quality compliance.Key Responsibilities:<ul><li>Maintain and manage all incoming and outgoing project documentation (drawings, submittals, correspondences, RFIs, material approvals, etc.).</li><li>Ensure proper organization, filing, and digital archiving of documents.</li><li>Monitor document flow to and from consultants, subcontractors, suppliers, and internal departments.</li><li>Update and control document registers, logs, and transmittals.</li><li>Ensure all documents are up to date, properly referenced, and comply with project and QA/QC standards.</li><li>Assist in preparing handover documentation and project close-out files.</li><li>Provide administrative support to project managers and engineers as needed.</li></ul>Requirements:<ul><li>Diploma or Bachelor's degree in Business Administration, Engineering, or related field.</li><li>Minimum 2&ndash;5 years of experience as a Document Controller, preferably in an MEP contracting environment.</li><li>Proficiency in MS Office and document control systems (e.g., Aconex, Procore, or equivalent).</li><li>Good knowledge of document control procedures and standards in construction projects.</li><li>Strong attention to detail and organizational skills.</li><li>Excellent communication skills in English (Arabic is a plus).</li></ul>Job Type: Full-timePay: KD300.000 - KD600.000 per month

Document Controller for MEP Contracting Co.

JOB HUB GLOBAL

Our client, a globally recognized leader in industrial automation, electrification, and digitalization solutions, is currently supporting ongoing service and project activities in Kuwait. Known for delivering reliable and high-quality engineering solutions across infrastructure, utilities, and industrial sectors, the client is seeking to strengthen its project execution and scheduling support function. As part of this requirement, the client is looking to hire an experienced E-Planner on a 3-month contract (extendable) to support service team scheduling activities and project execution planning.<ul><li>Location: Kuwait</li><li>Working Days: 6 days per week</li><li>Working Hours: 8 hours per day</li><li>Contract Duration: 3 months (extendable)</li><li>Salary: To be discussed</li></ul>Job SummaryWe are seeking an experienced E-Planners to support our client&rsquo;s service team in Kuwait on a short-term, extendable contract. The selected candidates will play a key role in project scheduling, execution planning, and coordination activities, ensuring that service projects are delivered efficiently and in line with planned timelines. This role is well-suited for professionals with strong planning expertise and hands-on experience using project planning tools. Experience in document control will be considered an added advantage.Key Responsibilities<ul><li>Develop, maintain, and update detailed project schedules to support service and execution activities.</li><li>Coordinate closely with service teams, engineers, and project managers to align schedules with project scope and resource availability.</li><li>Monitor project progress and highlight schedule deviations, risks, or delays to relevant stakeholders.</li><li>Support project execution planning, including activity sequencing and milestone tracking.</li><li>Assist in preparing planning reports, schedules, and progress updates.</li><li>Ensure planning data is accurate, up to date, and aligned with project requirements.</li><li>Support documentation management related to schedules, plans, and execution records.</li><li>Coordinate with cross-functional teams to ensure smooth project execution.</li></ul>Qualifications &amp; Experience<ul><li>Diploma or Bachelor&rsquo;s degree in Engineering, Project Management, or a related field (preferred).</li><li>Proven experience working on projects in a Planner / E-Planner role.</li><li>Hands-on experience with project planning and scheduling tools (such as Primavera P6, MS Project, or similar).</li><li>Experience supporting service or execution teams is highly desirable.</li><li>Document control experience will be an added advantage.</li><li>Prior experience working on industrial, infrastructure, or service projects is preferred.</li></ul>Skills &amp; Competencies<ul><li>Strong understanding of project planning and scheduling methodologies.</li><li>Good analytical and problem-solving skills.</li><li>Ability to work under tight timelines in a fast-paced project environment.</li><li>Strong coordination and communication skills.</li><li>Proficiency in Microsoft Office (Excel, Word, Outlook).</li><li>High attention to detail and organizational skills.</li></ul>Working Conditions<ul><li>Project-based role supporting service operations.</li><li>Standard working hours with a 6-day workweek.</li><li>Contract initially for 3 months, with the possibility of extension based on project requirements and performance.</li></ul>Why Join Through Us<ul><li>Opportunity to work with a leading global client on active service projects in Kuwait.</li><li>Short-term contract with potential extension.</li><li>Exposure to structured project planning and execution environments.</li><li>Professional and supportive work environment.</li></ul>Please note that applicants must answer the pre-screening questions to be considered for this position.THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTEDAbout Job Hub GlobalAt Job Hub Global, we believe that people are at the heart of every great organization. As a premier HR consultancy, we are passionate about helping businesses thrive by providing bespoke recruitment, staff outsourcing, workforce solutions, and HR management consultancy services that are tailored to meet your unique needs.With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you&rsquo;re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, Job Hub Global is here to partner with you every step of the way.Together, we&rsquo;ll turn challenges into opportunities and dreams into achievements. Your success is our business!!Job Types: Full-time, Contract Contract length: 3 monthsApplication Question(s):<ul><li>How many years of experience do you have working as a Planner/E-Planner, and in what types of projects?</li><li>What is your highest educational qualification?</li><li>Which planning and scheduling tools have you used (e.g., Primavera P6, MS Project, or similar)?</li><li>Do you have experience supporting service teams or execution planning activities?</li><li>How many years of experience do you have in document control or project documentation?</li><li>This is a 3-month extendable contract. Please confirm if you are comfortable with this arrangement.</li><li>Are you currently based in Kuwait? If not, where are you currently located?</li><li>Are you available to join immediately?</li></ul>

E-Planner - Kuwait

Boutiqaat

Training OfficerAbout the RoleWe are seeking a motivated and results-driven Training Officer to design, deliver, and evaluate effective training programs that support staff development and organizational performance. The ideal candidate is passionate about learning, highly organized, and skilled at engaging diverse audiences.Key Responsibilities<ul><li>Identify training needs through consultation and performance analysis</li><li>Design and deliver engaging training sessions (in-person and/or online)</li><li>Develop training materials, manuals, and presentations</li><li>Monitor and evaluate training effectiveness and report outcomes</li><li>Support onboarding and continuous professional development initiatives</li><li>Maintain accurate training records and documentation</li></ul>Requirements<ul><li>Diploma or degree in Education, Human Resources, Training, or a related field</li><li>Proven experience in training delivery or learning &amp; development</li><li>Strong communication and presentation skills</li><li>Ability to plan, organize, and manage multiple training activities</li><li>Proficiency in MS Office and learning management systems (LMS) is an advantage</li></ul>Key Competencies<ul><li>Excellent interpersonal skills</li><li>Analytical and problem-solving ability</li><li>Adaptability and creativity in training methods</li><li>Attention to detail and strong time management</li></ul>Job Type: Full-timeExperience:<ul><li>Training Officer: 1 year (Preferred)</li></ul>

Training Officer

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
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 Bachelor's degree in a relevant field or equivalent experience.
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 3-5 years of experiance in customer care
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 Strong English and Arabic language skills (written and spoken)
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 Responsibilities:
 
 
 
 
 
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 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
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 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
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 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
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 Follows through on the resolution of all complaints with the concerned department.
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 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
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 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
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 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
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 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
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 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
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 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
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 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
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 Maintains confidentiality of all sensitive matters in the performance of job duties.
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 Aids the line manager in ensuring that all standards within the customer charter are met.
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 Keeps all relevant parties informed of assigned work programs as much as possible.
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 Supports and advises tenants using URC organization's products or services.
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 Perform other Duties as requested by line manger
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 Job Summary
 
 
 
 
 
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 Job Title Customer Care Officer
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 Location Kuwait
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 Function Property Management &amp; Leasing
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 Qualification Bachelors
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 Date Posted 18-11-2025
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 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

OurShopee.com

We&rsquo;re Hiring: Tele sales Executives (GCC | E-commerce)Oman | Qatar | Bahrain | KuwaitOur Shopee &ndash; E-commerceWe&rsquo;re looking for experienced Tele sales / Call Center Sales professionals with proven e-commerce exposure.Mandatory Keywords:<ul><li>1+ year Tele sales / Tele calling / Inside Sales</li><li>Inbound &amp; Outbound Calling</li><li>Sales Closures | Lead Conversion</li><li>Web Leads (Web Feed) | WhatsApp Sales</li><li>RTO, Returns &amp; Customer Handling</li><li>End-to-End Sales + Customer Support</li></ul>Ideal Profile:<ul><li>Strong communication &amp; persuasion</li><li>Target-driven, sales-focused mindset</li><li>E-commerce / Retail / Call Center experience</li></ul>Only candidates with real tele calling &amp; sales closure experience apply.Apply at sanjana.tapadar@ourshopee.com#Hiring #TelesalesJobs #GCCJobs #CallCenterJobs #EcommerceHiring #SalesJobs #InsideSales #Telecalling #OurshopeeJob Type: Full-time

Telesales Executive

Gastronomica ME

<div>
 
 The FF&amp;E and CCG Lead Designer will define and lead the creative and strategic direction of FF&amp;E and CCG design across all F&amp;B brands within the company&rsquo;s portfolio. The role ensures that every design decision, from tabletop presentation to furniture selection, reflects the brand DNA, enhances guest experience, and aligns with operational functionality and commercial objectives.
 
 
 This position serves as a vital bridge between design, operations, culinary, and procurement, ensuring that all tangible elements of the guest environment deliver consistency, quality, and brand storytelling.
 
 
 
 
 
 Key Responsibilities
 
 
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 Creative Direction &amp; Brand Alignment
 
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 Lead the conceptualization, design, and selection of CCG across all restaurant concepts, ensuring alignment with each brand&rsquo;s identity, narrative, and positioning.
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 Develop and implement FF&amp;E and CCG design standards and manuals, ensuring brand consistency across regional and international markets.
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 Collaborate with the Design Director to translate brand vision into tangible material and product expressions that elevate guest experience.
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 Collaboration &amp; Integration
 
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 Partner with Culinary, Operations, and Procurement teams to ensure all selected items meet functional, ergonomic, and durability requirements.
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 Integrate CCG and FF&amp;E strategies into interior design packages, harmonizing aesthetics with practicality and cost efficiency.
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 Coordinate with external designers and consultants to ensure alignment with internal brand and design standards.
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 Sourcing &amp; Specification
 
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 Identify, evaluate, and manage suppliers and manufacturers for FF&amp;E and CCG items across global and regional markets.
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 Lead the sampling, mock-up, and approval processes in coordination with operations and culinary teams.
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 Prepare detailed specification documents for all FF&amp;E and CCG items, including materials, finishes, dimensions, and performance criteria.
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 Research &amp; Innovation
 
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 Conduct ongoing market and trend research to anticipate evolving design directions, sustainability opportunities, and emerging technologies in product and material design.
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 Continuously seek creative solutions to enhance guest experience, optimize cost, and improve operational efficiency.
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 Stay abreast of global hospitality and lifestyle trends influencing tabletop design and spatial aesthetics.
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 Documentation &amp; Governance
 
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 Develop and maintain comprehensive CCG and FF&amp;E design libraries, including visual references, approved suppliers, and material samples.
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 Establish and manage FF&amp;E and CCG guidelines and documentation, ensuring all project teams have access to updated design standards.
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 Support the Design Director in preparing design presentations and reports for executive reviews.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in interior design, Product Design or related field.
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 8&ndash;10 years of professional experience in FF&amp;E, product, or furniture design, preferably within hospitality or F&amp;B.
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 Strong understanding of materials, finishes, ergonomics, and manufacturing processes.
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 Proven experience in specification writing, vendor coordination, and procurement collaboration.
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 Excellent communication, presentation, and cross-functional coordination skills.
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 Demonstrated ability to manage multiple projects and deliver high-quality outcomes under tight timelines.
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 </ul>
 
 
 
 
 Preferred Skills
 
 
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 Experience in hospitality or F&amp;B design environments with exposure to international standards and multi-brand portfolios.
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 Strong network of regional and international product suppliers and artisans.
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 Proficiency in AutoCAD, SketchUp, and Adobe Creative Suite.
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 Strong aesthetic sensibility, attention to detail, and a deep understanding of brand-driven design.
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 Passion for innovation, craftsmanship, and creating experiences that merge design with storytelling.
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 </ul>
 
 
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FF&E and CCG Lead Designer

Explore 115+ E archiving officer document control officer e archiving in Kuwait City this January. Find roles across top companies and apply now to boost your career.