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customer experience specialist

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ecommerce specialist

Patchi

<div>
 
 
 JOB SUMMARY:
 
 
 
 Responsible for managing day to day online business effectively through all channels. Facilitating customers&rsquo; Online Journey and developing new strategies that contribute to company benefits.
 
 
 
 
 
 
 DUTIES &amp; RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Manage the Ecommerce Platform to increase online sales.
 </li>
 <li>
 Manage the relationship with the aggregators, drive visibility and increase sales and profit.
 </li>
 <li>
 Coordinate with HQ for website development, maintenance, and daily challenges to drive online sales.
 </li>
 <li>
 Promote the Ecommerce and Aggregators business in coordination with Marketing Team
 </li>
 <li>
 Deal with third parties including delivery companies and Payment Gateways with cost efficiency.
 </li>
 <li>
 Manage the Customer Service Agents to ensure high Customer satisfaction for the Online Business
 </li>
 <li>
 Build workflows to increase purchase, loyalty and basket size.
 </li>
 <li>
 Contribute to achieving the department KPIs targets.
 </li>
 <li>
 Prepare weekly and monthly reports, analyze the data and records, and give effective solutions and recommendations.
 </li>
 <li>
 Share insights on the market trends with the marketing team.
 </li>
 <li>
 Maintain deep knowledge about company&rsquo;s products and keep up to date with any relevant changes.
 </li>
 <li>
 Comply with company policies and procedures.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Public Relations, Customer Service, or any related field.
 </li>
 <li>
 Minimum of 4 years of Marketing and Ecommerce experience in a related field.
 </li>
 <li>
 Arabic Speaker
 </li>
 </ul>
 
 
</div>

Ecommerce Specialist

Food People

<div>
 
 
 
 About the role:
 
 
 
 
 
 
 
 A leading FMCG company in Saudi Arabia is seeking an experienced eCommerce Sales Manager to lead digital sales and grow the online marketplace.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Develop and implement the company&rsquo;s eCommerce strategy across key digital platforms in Saudi Arabia
 </li>
 <li>
 Manage relationships and performance with major online marketplace accounts
 </li>
 <li>
 Drive growth in online revenue, conversion rates, and customer retention
 </li>
 <li>
 Analyze digital sales data and market trends to identify revenue opportunities
 </li>
 <li>
 Align digital sales objectives with broader Sales and Marketing strategies
 </li>
 <li>
 Optimize digital content, product listings, pricing, and promotional execution
 </li>
 <li>
 Enhance the customer journey from awareness to checkout
 </li>
 <li>
 Ensure smooth integration between digital platforms and internal systems
 </li>
 <li>
 Monitor and report on key digital performance indicators and campaign effectiveness
 </li>
 <li>
 Lead digital transformation initiatives in collaboration with cross-functional teams
 </li>
 </ul>
 
 
 
 
 
 
 Key Ingredients:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field
 </li>
 <li>
 5 to 8 years of experience in eCommerce, digital sales, or digital marketing
 </li>
 <li>
 Strong experience managing and leading online marketplace platforms in Saudi Arabia
 </li>
 <li>
 Commercially driven with strong analytical and data interpretation skills
 </li>
 <li>
 Deep understanding of eCommerce principles and digital sales funnels
 </li>
 <li>
 Proven ability to work cross-functionally and manage stakeholders effectively
 </li>
 <li>
 Independent, proactive, and performance-focused personality
 </li>
 <li>
 Experience within the FMCG sector is highly preferred
 </li>
 <li>
 Marketing exposure would be considered an advantage
 </li>
 </ul>
 
 
 
 
 
 Please note that only candidates with relevant experience will be contacted to discuss the position in more detail.
 
 
</div>

eCommerce - Sales Manager

Marriott International

<div>Additional Information 
Job Number26022698 
Job CategorySales &amp; Marketing 
LocationRiyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia, 12622 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns. 
CANDIDATE PROFILE 
Education and Experience 
Required:
<ul><li>2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred</li></ul>
OR
<ul><li>4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.</li></ul> 
CORE WORK ACTIVITIES 
Hotel Marketing and Advertising
<ul><li>Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.</li></ul>
<ul><li>Partners with Operations, Food &amp; Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.</li></ul>
<ul><li>Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.</li></ul>
<ul><li>Manages F&amp;B media schedules and verifies prompt settlement of accounts.</li></ul>
<ul><li>Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups</li></ul>
<ul><li>Executes email marketing, and display advertising.</li></ul>
<ul><li>Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.</li></ul>
<ul><li>Verifies all advertising for the hotel in digital channels is in alignment with brand voice.</li></ul> 
Social Media Content Management
<ul><li>Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).</li></ul>
<ul><li>Develops and executes promotions campaign in F&amp;B, weddings, spa, rooms and conferences through relevant digital and social media channels.</li></ul>
<ul><li>Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.</li></ul> 
Public Relations and Visual Asset Management
<ul><li>Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM.</li></ul>
<ul><li>Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.</li></ul>
<ul><li>Manages assigned accounts as per the media account management system.</li></ul>
<ul><li>Writes and distributes all press releases for property events, promotions, and outlets.</li></ul>
<ul><li>Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.</li></ul>
<ul><li>Supports pull through of impactful PR strategy &amp; activities to drive quality press coverage through media engagement, in alignment with communications objectives.</li></ul>
<ul><li>Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.</li></ul>
<ul><li>Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s).</li></ul>
<ul><li>Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel.</li></ul>
<ul><li>Supports the co-ordination of photography for F&amp;B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.</li></ul>
<ul><li>Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.</li></ul>
<ul><li>Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.</li></ul> 
Direct Marketing and Collateral Development
<ul><li>Coordinates and executes Hotel and F&amp;B printed materials.</li></ul>
<ul><li>Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.</li></ul>
<ul><li>Assists in the production of all property, F&amp;B display, and temporary signage in hotel public areas.</li></ul>
<ul><li>Promotes collection of competitors collateral and publicity on a monthly basis.</li></ul>
<ul><li>Manages the execution of F&amp;B direct marketing activities.</li></ul>
<ul><li>Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).</li></ul> 
General
<ul><li>Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&amp;B promotions and campaigns.</li></ul>
<ul><li>Helps with the publication of hotel&rsquo;s newsletter(s).</li></ul>
<ul><li>Supports communications duties and functions as deemed necessary.</li></ul>
<ul><li>Assists in the liaison and execution of joint F&amp;B promotions.</li></ul>
<ul><li>Works with eCommerce to verify the Hotel&rsquo;s website and related websites are updated on a regular basis.</li></ul>
<ul><li>Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy.</li></ul>
<ul><li>Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.</li></ul>
<ul><li>Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance.</li></ul>
<ul><li>Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Digital Marketing Manager

Everhires

<div>
 
 A leading regional retail company is seeking a
 
 Digital Trading/E-commerce Assistant
 
 to join their growing digital team. This is an exciting opportunity to be part of a business expanding its presence across regional and international digital channels for our fashion and home furnishing brands.
 
 
 
 
 
 In this role, you will play a key part in ensuring product readiness across all online platforms, supporting digital merchandising, site updates, and promotional activity. You&rsquo;ll collaborate with cross-functional teams to drive commercial performance, optimize the online customer experience, and support the wider eCommerce trading strategy.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Ensure full product readiness across owned and third-party digital channels (imagery, copy, translations, attributes).
 </li>
 <li>
 Manage timely product uploads and updates in line with trading calendars.
 </li>
 <li>
 Maintain accurate product categorization, merchandising, and on-site presentation aligned with commercial strategy.
 </li>
 <li>
 Oversee product lifecycle updates, including removal of discontinued items.
 </li>
 <li>
 Support cross-sell, up-sell, and product sorting strategies to improve conversion.
 </li>
 <li>
 Optimize on-site search and product discoverability (keywords, taxonomy, filters, placement).
 </li>
 <li>
 Publish and maintain site content across homepage, category, and static pages.
 </li>
 <li>
 Conduct daily site checks to ensure accuracy of assortments, content, pricing, and promotions.
 </li>
 <li>
 Analyze site performance, customer behavior, and competitor activity to inform decisions.
 </li>
 <li>
 Identify trading opportunities based on stock levels, conversion, and demand.
 </li>
 <li>
 Prepare weekly and ad-hoc trading reports with insights and recommendations.
 </li>
 <li>
 Contribute to wider merchandising and trading projects, taking ownership of deliverables.
 </li>
 <li>
 Present actionable insights and trend analysis to the commercial team.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree
 </li>
 <li>
 2+ years of experience in retail merchandising or eCommerce
 </li>
 <li>
 Proficiency in English (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Key Skills
 
 
 <ul>
 <li>
 Proficient in Microsoft Excel
 </li>
 <li>
 Strong analytical, numerical, and problem-solving skills
 </li>
 <li>
 Excellent planning, organization, and time-management abilities
 </li>
 <li>
 High attention to detail with a focus on accuracy and quality
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Collaborative team player with the ability to work independently
 </li>
 </ul>
 
 
 
 
 📩 If you&rsquo;re passionate about digital commerce and want to be part of a dynamic team driving growth across fashion and home furnishing brands, apply today!
 
</div>

Digital Trading/ E-Commerce Assistant - Retail Fashion Sector

Hilton

<div>Commercial Director
The Commercial Director, O&amp;M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. 
 
 
What will I be doing? 
The Commercial Director, O&amp;M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.
This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&amp;B commercial activities will be shared responsibilities with the F&amp;B Manager, Director of Operations, GM and the Commercial Director.
The Commercial Director is a role model for the commercial community within the owned and managed portfolio in EMEA, and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Sales teams. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders.
The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities.
A Commercial Director will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI&rsquo;s, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Director will perform the following tasks to the highest standards:
<ul><li>Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&amp;E, F&amp;B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.</li>
<li>Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.</li>
<li>Ensure Business Review Guidelines (current to + 5 years) all Pricing &amp; Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.</li>
<li>Support various On Property, RDOS&rsquo;s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.</li>
<li>Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.</li>
<li>Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.</li>
<li>Liaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders.</li>
<li>Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).</li>
<li>Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.</li>
<li>Participate in the leadership activity of the Hotel and Region.</li>
</ul>What are we looking for? 
A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Minimum of 3+ year&rsquo;s hospitality/travel industry experience in a revenue generating or commercial services role.</li>
<li>Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups</li>
<li>3+ experience working in a collaborative/matrixed environment</li>
<li>3+ years working with departmental financial data to make strategic/tactical decisions</li>
<li>3+ years of experience evaluating and identifying business opportunities for a business</li>
<li>At least 3 years of experience managing a sales or commercial team</li>
<li>Fluent in English</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>3+ years working in a multi-complex hotel/travel industry environment</li>
<li>Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance</li>
<li>Local language, strong attribute to have</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Commercial Director

Transmed

<div>
 
 
 
 ** This role is only for Saudi Nationals**
 
 
 
 
 
 
 
 To manage all e-retailer account relationships by ensuring smooth distribution of the consumer products through efficient execution of online fundamentals in order to achieve target sales for Transmed in the E-commerce channel.
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 
 
 Customer Management
 
 
 <ul>
 <li>
 Maintain a strong strategic business relationship with key stakeholders at the customer level to create a collaborative working relation and leverage those relationships to achieve company&rsquo;s objectives.
 </li>
 <li>
 Spot business building opportunities on e-retailer&rsquo;s platform and recommend these internally to relevant stake-holders in order to address them and build the business further.
 </li>
 <li>
 Knowledge of key insights and developments within the customer ahead of time and leveraging these changes to build the business
 </li>
 <li>
 Identify opportunities around process improvements and suggest solutions in order to improve efficiencies internally and externally
 </li>
 <li>
 Ensure customer scorecard is updated on monthly basis to identify key insights in order to improve on key KPIs. The scorecard should be shared internally and externally.
 </li>
 <li>
 Ensure that receivables are collected across e-Retailers within the agreed payment terms in order to sustain company's cash flow levels.
 </li>
 <li>
 Processing necessary documentation for all e-Retailers such as account opening, payment terms and GRV requests
 </li>
 </ul>
 
 
 
 
 
 Monthly Initiatives And Business Plan
 
 
 <ul>
 <li>
 Negotiate and secure budgets from category managers to participate in customer events to grow brand sales.
 </li>
 <li>
 Create and share initiatives across assigned e-retailers on time as per the quarterly deployment plan and the calendar of events agreed with the e-retailers.
 </li>
 <li>
 Create campaign briefs outlining a clear and detailed execution plan in order to achieve a perfect execution.
 </li>
 <li>
 Ensure that all visibility elements aligned in Transmed&rsquo;s Joint Business Plan with the customer are executed across all e-Retailers by tracking frequently.
 </li>
 <li>
 Spot Execution Gaps VS Agreements in the e-Retailers and communicate these to the customer in order to address them and build corrective action.
 </li>
 <li>
 Analyse each campaign / initiative based on the data received from the e-retailers to measure the success of the campaign and share opportunities, leanings and insights with relevant stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor Degree in Marketing or Business related field
 </li>
 <li>
 Previous experience in Ecommerce is a must
 </li>
 <li>
 3-5 years in Sales in FMCG or Foodservice is a must
 </li>
 <li>
 English Language is a must
 </li>
 </ul>
 <li>
 </li>
</div>

Senior Sales Executive - Ecommerce

noon

<div>
 
 
 About noon
 
 
 
 Noon is building the Middle East&rsquo;s most powerful ecosystem of digital products and services: fast, scalable, and deeply customer-centric. Our mission is simple:
 
 deliver to every door, every day.
 
 We imagine, build, and scale new businesses that create real commercial value and push noon&rsquo;s ecosystem forward. If you&rsquo;re wired to build from scratch, operate with speed, and turn ambiguity into momentum, this is where you belong.
 
 
 
 
 
 
 About the role:
 
 
 
 We are building a next-generation procurement marketplace across UAE &amp; KSA: a multi-category, multi-billion-dollar opportunity. As Senior Manager, Operations, you will be responsible for designing and scaling the
 
 end-to-end operational backbone
 
 of the B2B marketplace. This role sits at the intersection of business, supply chain, customer experience, and finance, and will play a critical role in ensuring the platform can scale reliably and profitably.
 
 
 
 
 
 This is a hands-on, builder role with high ownership and direct impact on customer satisfaction and unit economics.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Build and own end-to-end operational workflows across the order lifecycle: order capture, fulfillment, invoicing, returns, and after-sales
 </li>
 <li>
 Design processes for B2B-specific use cases such as bulk orders, RFQs, split deliveries, partial fulfillment, and credit customers
 </li>
 <li>
 Collaborate closely with Product, Logistics, Finance, and Seller teams to translate business requirements into scalable operations
 </li>
 <li>
 Define and track core operational KPIs (OTIF, fill rates, cancellations, return rates, SLA adherence)
 </li>
 <li>
 Identify bottlenecks, failure points, and cost leakages, driving continuous process improvements
 </li>
 <li>
 Support business decisions by grounding strategy in operational realities
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 5-7 years of experience in operations, supply chain, or marketplace businesses
 </li>
 <li>
 Experience managing complex order flows (B2B, enterprise, or large-scale ecommerce preferred)
 </li>
 <li>
 Strong understanding of operational KPIs, cost structures, and process optimization
 </li>
 <li>
 Comfortable operating in ambiguous, fast-moving environments with high ownership
 </li>
 </ul>
 
 
 
 
 
 Who Will Excel
 
 
 <ul>
 <li>
 Operators who thrive on building systems from scratch rather than inheriting playbooks
 </li>
 <li>
 Strong systems thinkers who can simplify complex workflows
 </li>
 <li>
 Data-driven decision-makers who let metrics guide action
 </li>
 <li>
 Leaders equally comfortable in the field and in review forums
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 
 Build from scratch:
 
 Apply learnings from mature systems to create scalable, clean workflows
 </li>
 <li>
 
 Tackle new customer problems:
 
 B2B customers behave differently from B2C &mdash; deeper, more interesting operational challenges
 </li>
 <li>
 
 Ownership &amp; growth:
 
 Early team with significant ownership and long-term growth opportunities
 </li>
 <li>
 
 Real impact:
 
 Your decisions directly shape how the business operates and scales
 </li>
 </ul>
</div>

Senior Manager, Operations

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