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executive (quality assurance) Jobs in Rawalpindi

executive (quality assurance)

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executive quality assurance

HRPSP - Your Strategic HR Partner

Job Opportunity &mdash; Executive (Quality Assurance) Locations: RawalpindiSalary Range: PKR 80,000We are looking for a dynamic and experienced professional to join our team as an Executive &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment, and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum 16 years Degree in Electrical, Electronics, Telecom, or related field</li><li>2&ndash;5 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Executive (Quality Assurance)

Job Opportunity &mdash; Supervisor (Quality Assurance) Locations: RawalpindiSalary Range: PKR 55,000We are looking for a dynamic and experienced professional to join our team as a Supervisor &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum DAE Qualification in Electrical, Electronics, Telecom or related field</li><li>1&ndash;2 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li><li>Strong technical knowledge of FTTH (fiber splicing, OLT/ONT, troubleshooting)</li><li>Excellent leadership, communication, and problem-solving abilities</li></ul>Job Type: Full-timePay: Rs55,000.00 per monthWork Location: In person

Supervisor (Quality Assurance)

SOURCE CODE ACADEMIA

About SourceCode AcademySourceCode Academy is a multidisciplinary learning ecosystem dedicated to developing future-ready individuals through education, technology, and professional training. Our organization delivers high-quality professional courses through both live and recorded online learning models, enabling students and professionals to learn from anywhere in the world.We are building a scalable global education platform, and strong leadership in Human Resources is critical to our continued growth.Role OverviewWe are seeking a highly experienced Chief Human Resources Officer (CHRO) who will lead the entire HR vision, strategy, and execution for SourceCode Academy.This is a senior executive leadership role designed for someone with extensive experience managing HR in large organizations, especially remote-first or online education companies that deliver courses remotely.The CHRO will play a key role in building high-performance teams, designing scalable HR systems, strengthening company culture, and ensuring the organization attracts and retains exceptional talent globally.You will work closely with the CEO and executive leadership to build an organization that is structured, scalable, and capable of supporting rapid growth.Key ResponsibilitiesStrategic HR Leadership<ul><li>Design and implement a long-term HR strategy aligned with company vision and growth objectives.</li><li>Build scalable HR systems suitable for remote-first and hybrid learning organizations.</li><li>Advise executive leadership on organizational structure, workforce planning, and leadership development.</li><li>Develop policies that support a fast-growing digital education company.</li></ul>Global Recruitment &amp; Talent Acquisition<ul><li>Lead recruitment strategy to attract top-tier global talent across technology, education, marketing, operations, and leadership roles.</li><li>Build strong hiring frameworks, talent pipelines, and employer branding strategies.</li><li>Oversee senior-level hiring and leadership recruitment.</li><li>Ensure efficient hiring processes for both remote and on-site teams.</li></ul>Performance Management &amp; Organizational Development<ul><li>Establish performance management frameworks, KPIs, and evaluation systems across departments.</li><li>Implement leadership development and career growth pathways for employees.</li><li>Create systems that promote accountability, productivity, and professional growth.</li></ul>Remote Workforce Management<ul><li>Develop HR structures optimized for remote teams and online learning environments.</li><li>Implement systems for managing distributed teams, remote instructors, and digital workforce operations.</li><li>Ensure effective collaboration across remote, hybrid, and on-site teams.</li></ul>Culture &amp; Employee Engagement<ul><li>Build a high-performance culture focused on excellence, innovation, and collaboration.</li><li>Lead employee engagement initiatives that improve retention, morale, and productivity.</li><li>Manage conflict resolution, employee relations, and internal communication.</li></ul>HR Operations &amp; Compliance<ul><li>Oversee payroll systems, HR documentation, policies, and compliance.</li><li>Maintain HR dashboards and workforce analytics for executive decision-making.</li><li>Ensure company policies meet legal and organizational standards.</li></ul>RequirementsEducationMaster&rsquo;s degree in Human Resources, Business Administration, Organizational Development, or a related field (MBA-HR strongly preferred).Experience<ul><li>Extensive senior-level HR experience (10&ndash;15+ years preferred).</li><li>Proven experience in strategic HR leadership roles such as Head of HR, HR Director, or CHRO.</li><li>Strong experience working with remote organizations or online education companies delivering courses remotely (live or recorded).</li><li>Experience managing large teams and building scalable HR systems.</li></ul>Skills<ul><li>Strategic HR leadership and organizational design</li><li>Talent acquisition strategy and executive recruitment</li><li>Remote workforce management and distributed team structures</li><li>Performance management frameworks and KPI systems</li><li>HR analytics and workforce planning</li><li>Strong leadership, negotiation, and communication skills</li><li>Policy design, compliance, and HR governance</li></ul>What We Offer<ul><li>Competitive executive salary PKR 150,000 &ndash; 250,000 per month</li><li>Opportunity to shape the HR vision of a rapidly growing education organization</li><li>Work directly with executive leadership to build a global learning platform</li><li>A professional environment focused on innovation, leadership, and impact</li></ul>Work Environment &amp; Hours<ul><li>Location: Rawalpindi (On-site)</li><li>Working Days: Monday &ndash; Saturday</li><li>Working Hours: 9:00 AM &ndash; 6:00 PM (including 1-hour break)</li></ul>If you are an experienced HR leader who understands how to build and scale teams in modern online organizations, we invite you to apply and become part of SourceCode Academy&rsquo;s leadership team.Job Type: Full-timePay: Rs150,000.00 - Rs250,000.00 per monthWork Location: In person

Chief Human Resources Officer (CHRO)

Scaleup Connect

Housekeeping SupervisorEmployment Type: Full-Time Work Mode: Onsite Location: Bahria Town, Rawalpindi Work Schedule: 9-hour shift with lunch/dinner break, 6 days per week Gender Preference: MaleRole OverviewScaleUp Connect is hiring a Housekeeping Supervisor on behalf of its client for a hospitality establishment located in Bahria Town , Rawalpindi. The selected candidate will be responsible for managing and coordinating housekeeping operations to ensure high standards of cleanliness, hygiene, and presentation across the property. The role requires effective staff supervision, quality control, and coordination with other departments to ensure rooms and facilities are maintained according to hospitality standards.Key ResponsibilitiesStaff Supervision<ul><li>Supervise housekeeping staff, assign daily tasks, and monitor attendance and performance.</li><li>Ensure team members follow established cleaning procedures and service standards.</li></ul>Quality Assurance<ul><li>Inspect guest rooms, public areas, and facilities to ensure cleanliness and presentation standards are maintained.</li><li>Conduct routine checks to ensure proper use of cleaning equipment and materials.</li></ul>Training &amp; Development<ul><li>Train new housekeeping staff on operational procedures, hygiene protocols, and service expectations.</li><li>Provide ongoing guidance to improve team performance.</li></ul>Inventory Management<ul><li>Monitor inventory of linen, uniforms, and housekeeping supplies.</li><li>Ensure cleaning equipment and materials are adequately stocked and maintained.</li></ul>Guest &amp; Departmental Coordination<ul><li>Handle guest requests and complaints related to housekeeping services professionally.</li><li>Coordinate with front desk, maintenance, and other departments to ensure timely room readiness.</li></ul>Maintenance &amp; Hygiene<ul><li>Ensure strict adherence to hygiene and sanitation standards.</li><li>Identify and report maintenance issues to the relevant department.</li></ul>Administrative Tasks<ul><li>Prepare daily housekeeping reports and maintain operational checklists.</li><li>Track housekeeping activities and report updates to management.</li></ul>Education<ul><li>Intermediate</li></ul>Experience<ul><li>Experience: 1&ndash;2 years</li><li>Preferred Industry Background: Hospitality / Hotel / Restaurant</li></ul>Compensation &amp; Benefits<ul><li>Base Salary: PKR 50,000</li><li>Professional work environment</li><li>Opportunities for growth in the hospitality sector</li></ul>Job Type: Full-timePay: Rs50,000.00 per monthWork Location: In person

Housekeeping Supervisor

Right City

Job Title: QA Executive &ndash; Rawalpindi Company: Simply BPO Location: Rawalpindi (Bahria Phase 2) Job Type: Full-Time Shift: Day ShiftAbout Simply BPOSimply BPO is a growing outsourcing company focused on delivering high-quality customer sales services while maintaining strong compliance and performance standards.Job DescriptionSimply BPO is hiring a QA Executive responsible for ensuring quality, compliance, and performance across all customer interactions, particularly within UK-based campaigns.Key Responsibilities<ul><li>Monitor daily agent calls and evaluate performance using QA scorecards across campaigns</li><li>Ensure all interactions meet legal, compliance, and campaign standards </li><li>Verify mandatory compliance requirements for each campaign</li><li>Review script adherence, tone, clarity, and communication quality </li><li>Assess empathy, customer handling, and qualification depth during calls</li><li>Validate accuracy of data and CRM entries </li><li>Monitor process adherence and highlight deviations</li><li>Prepare daily, weekly, and monthly QA reports with performance insights</li><li>Maintain QA dashboards and documentation </li><li>Track AHT and identify inefficiencies such as delays or silences</li><li>Provide structured feedback with timestamps and error categorization</li><li>Coordinate with Team Leads and Trainers for performance improvement</li><li>Ensure confidentiality and professionalism in all QA activities </li></ul>Additional Responsibilities (Added for Indeed Optimization)<ul><li>Identify trends and recommend process improvements</li><li>Ensure adherence to KPIs such as CSAT, QA scores, and compliance rates</li></ul>Requirements<ul><li>Minimum 1 year experience as QA in a call center/BPO</li><li>Strong command of English (spoken &amp; written)</li><li>Excellent listening, analytical, and evaluation skills</li><li>Strong attention to detail</li><li>Good understanding of KPIs (AHT, CSAT, QA, Compliance)</li><li>Proficient in MS Excel / Google Sheets</li><li>Experience with UK campaigns (preferred)</li></ul>What We Offer<ul><li>Market-competitive salary</li><li>Career growth opportunities</li><li>Professional work environment</li></ul>Interview DetailsInterview Timings: 3:00 PM &ndash; 10:00 PM (Monday to Friday) Location: 1st Floor, Above Save Mart, Bahria Phase 2, RawalpindiJob Type<ul><li>Full-time</li><li>Onsite</li><li>Experienced candidates welcome</li></ul>Language Requirement<ul><li>English (Required)</li></ul>Ready to Apply?WhatsApp or Call: +92 319 9911979 Send your CV or message us directly to book your interview.Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>QA: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

QA Executive-Rawalpindi

Job description:Job Opportunity &mdash; Executive (FTTH Operations)Location: Rawalpindi Salary Range: PKR 60,000 &ndash; 80,000Responsibilities:<ul><li>Support FTTH deployment, field operations &amp; quality checks.</li><li>Conduct site surveys, testing, and documentation.</li><li>Assist in troubleshooting fiber issues.</li><li>Maintain operational reports.</li></ul>Requirements:<ul><li>Minimum 16 years of education (Electrical/Electronics/Telecom).</li><li>2&ndash;5 years FTTH experience.</li><li>Good understanding of splicing, OTDR testing &amp; ODN layout.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Executive (FTTH Operations)

INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

Job Title: Retention ExecutiveCompany: Truckoom Location: Rawalpindi, Pakistan Job Type: Full-Time (Onsite)About TruckoomTruckoom is a fast-growing logistics technology company providing advanced fleet management, GPS tracking, and Transport Management System (TMS) solutions. We help businesses optimize operations and improve efficiency through smart digital tools.Job SummaryWe are looking for a results-driven Retention Executive to manage and strengthen relationships with existing clients, particularly in international markets such as the UAE. The ideal candidate will focus on customer satisfaction, reducing churn, and ensuring long-term client engagement.Key Responsibilities<ul><li>Manage and maintain relationships with existing clients</li><li>Proactively follow up with customers to ensure satisfaction and retention</li><li>Identify at-risk clients and take corrective actions to prevent churn</li><li>Handle customer complaints and resolve issues efficiently</li><li>Conduct regular check-ins with clients (calls/emails)</li><li>Upsell and cross-sell services where applicable</li><li>Maintain and update client data in CRM systems</li><li>Coordinate with sales, support, and operations teams</li><li>Prepare retention reports and customer feedback analysis</li><li>Ensure a high level of customer experience and service quality</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field</li><li>2&ndash;4 years of experience in customer retention, account management, or client servicing</li><li>Excellent English communication skills (written &amp; verbal)</li><li>Strong negotiation and relationship-building skills</li><li>Problem-solving mindset with customer-first approach</li><li>Proficiency in MS Office and CRM tools</li><li>Ability to work in a target-driven environment</li></ul>Preferred Requirements<ul><li>Experience handling international clients (UAE preferred)</li><li>Background in logistics, SaaS, or fleet management industry</li><li>Familiarity with customer success or retention strategies</li></ul>Pay: Rs65,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Retention Executive

Explore 142+ Executive quality assurance in Rawalpindi this April. Find roles across top companies and apply now to boost your career.