quality assurance manager

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executive quality assurance

HRPSP - Your Strategic HR Partner

Job Opportunity &mdash; Executive (Quality Assurance) Locations: RawalpindiSalary Range: PKR 80,000We are looking for a dynamic and experienced professional to join our team as an Executive &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment, and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum 16 years Degree in Electrical, Electronics, Telecom, or related field</li><li>2&ndash;5 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Executive (Quality Assurance)

biniTelecom

Job Description: We are seeking a detail-oriented Quality Assurance (QA) Executive to monitor and evaluate calls for ACA (Affordable Care Act) and Medicare campaigns. The QA Executive will be responsible for reviewing agent interactions, ensuring compliance with campaign guidelines, identifying areas of improvement, and maintaining high standards of customer service. The role involves monitoring inbound and outbound calls, providing constructive feedback to agents, maintaining QA reports, and supporting the team in achieving performance and compliance targets.Key Responsibilities:<ul><li>Monitor and evaluate inbound and outbound calls for ACA and Medicare campaigns.</li><li>Ensure compliance with campaign guidelines, federal regulations, and company policies.</li><li>Assess agent performance based on quality standards, call handling, and accuracy of information.</li><li>Provide feedback and coaching recommendations to agents and team leads.</li><li>Prepare daily, weekly, and monthly QA reports on agent performance.</li><li>Identify training needs and areas of improvement to enhance overall call quality.</li><li>Maintain accurate QA documentation and evaluation records.</li><li>Work closely with team leads and management to improve team performance.</li></ul>Requirements:<ul><li>Minimum 1 year of call center experience (healthcare campaigns preferred).</li><li>Prior QA or call monitoring experience is preferred.</li><li>Basic knowledge of ACA and Medicare campaigns.</li><li>Strong analytical, listening, and communication skills.</li><li>Ability to identify compliance issues and quality gaps.</li><li>Familiarity with CRM systems and call monitoring tools.</li><li>Strong attention to detail and reporting skills.</li><li>Ability to work in a fast-paced environment and support multiple teams.</li></ul>Pay: Rs50,000.00 - Rs100,000.00 per hourWork Location: In person

QA Executive for Medicare and ACA

M TECHUB PVT LTD.

About UsM TECHUB (Private) Limited stands at the intersection of innovation and excellence in the app development landscape. As a premier agency, we specialize in transforming ideas into dynamic digital solutions. We seek a creative and skilled SQA Engineer to join our team and help shape our visual storytelling, branding, and marketing efforts.SQA engineer responsibilities include designing and implementing Web, API, and App Manual and Automated testing, debugging, and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.The QA technician role plays an important part in our company&rsquo;s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs while being cost-effective. If you hold an engineering background and enjoy providing end-to-end solutions to software quality problems, we&rsquo;d like to meet you.Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.Responsibilities<ul><li>Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.</li><li>Create detailed, comprehensive and well-structured test plans and test cases.</li><li>Estimate, prioritize, plan, and coordinate testing activities.</li><li>Design, develop and execute automation scripts using open source tools.</li><li>Identify, record, document thoroughly, and track bugs.</li><li>Perform thorough regression testing when bugs are resolved.</li><li>Develop and apply testing processes for new and existing products to meet client needs.</li><li>Liaise with internal teams (e.g. developers and product managers) to identify system requirements.</li><li>Monitor debugging process results.</li><li>Investigate the causes of non-conforming software and train users to implement solutions.</li><li>Track quality assurance metrics, like defect densities and open defect counts.</li><li>Stay up-to-date with new testing tools and test strategies.</li></ul>Requirements<ul><li>2 Years of proven work experience in software quality assurance.</li><li>Strong knowledge of software QA methodologies, tools, and processes.</li><li>Experience in writing clear, concise, and comprehensive test plans and test cases.</li><li>Hands-on experience with both white box and black box testing.</li><li>Hands-on experience with automated testing tools.</li><li>Solid knowledge of Postgres and scripting.</li><li>Solid knowledge of STLC.</li><li>Experience working in an Agile/Scrum development process.</li><li>Experience with performance and/or security testing is a plus.</li></ul>Pay: Rs45,000.00 - Rs55,000.00 per monthWork Location: In person

SQA Engineer

Peak Communications

<div>
 FE Closer &ndash; Job Description
 
 
 Position:
 
 Front-End Closer
 
 
 
 Industry:
 
 Call Center / BPO (Sales)
 
 
 
 Shift:
 
 Night Shift
 
 Responsibilities
 <ul>
 <li>
 Handle inbound or transferred calls from the
 
 qualifying agents
 
 .
 </li>
 <li>
 
 Explain the product/service offer
 
 clearly to potential customers.
 </li>
 <li>
 
 Close sales deals
 
 by convincing interested prospects.
 </li>
 <li>
 Maintain professional communication and
 
 build customer trust
 
 .
 </li>
 <li>
 Achieve
 
 daily and monthly sales targets
 
 .
 </li>
 <li>
 Accurately
 
 update CRM with customer information
 
 .
 </li>
 <li>
 Coordinate with
 
 verifiers and backend teams
 
 for order processing.
 </li>
 </ul>
 Requirements
 <ul>
 <li>
 Minimum
 
 6 months &ndash; 1 year call center sales experience
 
 preferred.
 </li>
 <li>
 Strong
 
 communication and persuasion skills
 
 in English.
 </li>
 <li>
 Ability to
 
 handle objections and close deals confidently
 
 .
 </li>
 <li>
 Self-motivated and
 
 target-driven mindset
 
 .
 </li>
 <li>
 Basic
 
 computer and CRM knowledge
 
 .
 </li>
 <li>
 Ability to work in
 
 night shifts
 
 .
 </li>
 </ul>
 Preferred Skills
 <ul>
 <li>
 Strong
 
 negotiation skills
 
 </li>
 <li>
 
 Sales closing techniques
 
 </li>
 <li>
 
 Ability to work under high sales targets
 
 </li>
 </ul>
 Verifier &ndash; Job Description
 
 
 Position:
 
 Sales Verifier
 
 
 
 Industry:
 
 Call Center / BPO
 
 Responsibilities
 <ul>
 <li>
 
 Verify customer information
 
 after a sale is closed.
 </li>
 <li>
 Confirm
 
 customer identity, order details, and consent
 
 .
 </li>
 <li>
 Ensure the sale follows
 
 company compliance policies
 
 .
 </li>
 <li>
 Record calls and maintain
 
 verification records
 
 .
 </li>
 <li>
 Identify and prevent
 
 fraud or fake orders
 
 .
 </li>
 <li>
 Coordinate with the
 
 closing and quality assurance teams
 
 .
 </li>
 </ul>
 Requirements
 <ul>
 <li>
 Minimum
 
 6 months call center experience preferred
 
 .
 </li>
 <li>
 Good
 
 listening and communication skills
 
 .
 </li>
 <li>
 Strong
 
 attention to detail
 
 .
 </li>
 <li>
 Ability to
 
 identify suspicious or incomplete information
 
 .
 </li>
 <li>
 Basic
 
 computer and data entry skills
 
 .
 </li>
 <li>
 Ability to work in
 
 night shifts
 
 .
 </li>
 </ul>
 Preferred Skills
 <ul>
 <li>
 
 Quality assurance or compliance experience
 
 </li>
 <li>
 
 Good analytical skills
 
 </li>
 <li>
 
 Ability to handle verification scripts professionally
 
 </li>
 </ul>
</div>

Closing Specialist, Verifiers

Cloud Rexpo Pvt. Ltd.

Quality Assurance Manager About us: YC Solutions is a progressive group of companies delivering integrated solutions across online education, Business Process Outsourcing, technology, and real estate. Through leading platforms such as Your Cloud Campus, NSOL, and Cloud REXPO, we support businesses and individuals with innovative, scalable services designed to drive measurable results. Since 2009, we have successfully partnered with thousands of clients primarily in the United States, building a strong reputation for excellence, reliability, and performance.As part of our continued growth, we are seeking ambitious and talented professionals who are ready to make an impact. We offer a professional, growth-oriented environment, exposure to international markets, and meaningful career development opportunities. Join us and become part of a team that values innovation, collaboration, and long-term success.Key ResponsibilitiesQuality Monitoring &amp; Evaluation<ul><li>Review and assess VA performance on administrative tasks, client communication, lead generation, and cold calling.</li><li>Monitor CRM updates, data accuracy, and reporting to ensure compliance with client standards.</li><li>Evaluate social media content, posts, and engagement for quality and branding consistency.</li><li>Identify gaps or errors in VA work and implement corrective measures.</li></ul>Process Improvement &amp; Standardization<ul><li>Develop and maintain standard operating procedures (SOPs) for all VA activities.</li><li>Recommend process improvements to increase efficiency, accuracy, and client satisfaction.</li><li>Ensure consistent use of tools, templates, and systems across the VA team.</li></ul>Training &amp; Coaching<ul><li>Conduct performance reviews, coaching sessions, and skill development for VAs.</li><li>Provide feedback and guidance to improve client communication, cold calling effectiveness, and task completion.</li><li>Coordinate onboarding and training programs for new VAs.</li></ul>Reporting &amp; Performance Metrics<ul><li>Track key performance indicators (KPIs) for VAs, including task completion, lead conversion, CRM accuracy, and client feedback.</li><li>Generate reports for management on team performance and areas for improvement.</li><li>Identify trends and recommend data-driven strategies for quality enhancement.</li></ul>Client Satisfaction &amp; Compliance<ul><li>Ensure VA team deliverables meet client expectations and company standards.</li><li>Address client concerns related to VA performance and escalate when necessary.</li><li>Maintain compliance with company policies, confidentiality agreements, and data security protocols.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in any discipline; relevant management or business experience preferred.</li><li>Proven experience in Quality Assurance, team supervision, or operational management.</li><li>Strong knowledge of CRM systems (HubSpot, Salesforce, Zoho CRM, etc.) and administrative workflows.</li><li>Excellent written and verbal communication skills in English.</li><li>Analytical, detail-oriented, and highly organized.</li><li>Ability to train, coach, and mentor team members effectively.</li><li>Experience in monitoring cold calling, lead generation, or client support processes is a plus.</li><li>Proficiency with tools like Canva, Zoom, and project management platforms is desirable.</li></ul>Salary &amp; Benefits<ul><li>Competitive salary and fringe benefits</li><li>Paid time off and wellness programs</li><li>On-the-job training and professional development</li><li>Career advancement and performance-based promotion</li><li>Team-building activities, company trips, and innovative work environment</li></ul>Office Hours<ul><li>09:00 PM to 06:00 AM (Monday to Friday) &ndash; aligned with US client schedules</li></ul>Office Location<ul><li>Bahria Town Office: Bahria Town Phase-7, Rawalpindi</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you willing to work onsite?</li><li>Are you willing to work in night shift?</li><li>Are you comfortable with the job location? </li><li>What is your current/last drawn salary?</li><li>What is your expected salary?</li><li>Please specify your notice period in days (If any)?</li><li>Can you describe your experience monitoring or evaluating the performance of a team?</li><li>Which CRM systems have you worked with, and how do you ensure data accuracy and consistency?</li><li>How would you identify errors or gaps in a Virtual Assistant&rsquo;s work, and what steps would you take to correct them?</li><li>Have you ever developed or implemented standard operating procedures (SOPs) or quality guidelines? Please give an example.</li><li>How do you provide feedback or coaching to team members to improve their performance without demotivating them?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Quality Assurance Manager: 1 year (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Work Location: In person

Quality Assurance Manager

Your Cloud Campus

Quality Assurance Manager About us: YC Solutions is a progressive group of companies delivering integrated solutions across online education, Business Process Outsourcing, technology, and real estate. Through leading platforms such as Your Cloud Campus, NSOL, and Cloud REXPO, we support businesses and individuals with innovative, scalable services designed to drive measurable results. Since 2009, we have successfully partnered with thousands of clients primarily in the United States, building a strong reputation for excellence, reliability, and performance.As part of our continued growth, we are seeking ambitious and talented professionals who are ready to make an impact. We offer a professional, growth-oriented environment, exposure to international markets, and meaningful career development opportunities. Join us and become part of a team that values innovation, collaboration, and long-term success.Key ResponsibilitiesQuality Monitoring &amp; Evaluation<ul><li>Review and assess VA performance on administrative tasks, client communication, lead generation, and cold calling.</li><li>Monitor CRM updates, data accuracy, and reporting to ensure compliance with client standards.</li><li>Evaluate social media content, posts, and engagement for quality and branding consistency.</li><li>Identify gaps or errors in VA work and implement corrective measures.</li></ul>Process Improvement &amp; Standardisation<ul><li>Develop and maintain standard operating procedures (SOPs) for all VA activities.</li><li>Recommend process improvements to increase efficiency, accuracy, and client satisfaction.</li><li>Ensure consistent use of tools, templates, and systems across the VA team.</li></ul>Training &amp; Coaching<ul><li>Conduct performance reviews, coaching sessions, and skill development for VAs.</li><li>Provide feedback and guidance to improve client communication, cold calling effectiveness, and task completion.</li><li>Coordinate on-boarding and training programs for new VAs.</li></ul>Reporting &amp; Performance Metrics<ul><li>Track key performance indicators (KPIs) for VAs, including task completion, lead conversion, CRM accuracy, and client feedback.</li><li>Generate reports for management on team performance and areas for improvement.</li><li>Identify trends and recommend data-driven strategies for quality enhancement.</li></ul>Client Satisfaction &amp; Compliance<ul><li>Ensure VA team deliverables meet client expectations and company standards.</li><li>Address client concerns related to VA performance and escalate when necessary.</li><li>Maintain compliance with company policies, confidentiality agreements, and data security protocols.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in any discipline; relevant management or business experience preferred.</li><li>Proven experience in Quality Assurance, team supervision, or operational management.</li><li>Strong knowledge of CRM systems (HubSpot, Salesforce, Zoho CRM, etc.) and administrative workflows.</li><li>Excellent written and verbal communication skills in English.</li><li>Analytical, detail-oriented, and highly organized.</li><li>Ability to train, coach, and mentor team members effectively.</li><li>Experience in monitoring cold calling, lead generation, or client support processes is a plus.</li><li>Proficiency with tools like Canva, Zoom, and project management platforms is desirable.</li></ul>Salary &amp; Benefits<ul><li>Competitive salary and fringe benefits</li><li>Paid time off and wellness programs</li><li>On-the-job training and professional development</li><li>Career advancement and performance-based promotion</li><li>Team-building activities, company trips, and innovative work environment</li></ul>Office Hours<ul><li>09:00 PM to 06:00 AM (Monday to Friday) &ndash; aligned with US client schedules</li></ul>Office Locations<ul><li>Bahria Town Office: Bahria Town Phase-7, Rawalpindi</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you willing to work onsite?</li><li>Are you willing to work in night shift?</li><li>Are you comfortable with the job location? </li><li>What is your current/last drawn salary?</li><li>What is your expected salary?</li><li>Please specify your notice period in days (If any)?</li><li>Can you describe your experience monitoring or evaluating the performance of a team?</li><li>Which CRM systems have you worked with, and how do you ensure data accuracy and consistency?</li><li>How would you identify errors or gaps in a Virtual Assistant&rsquo;s work, and what steps would you take to correct them?</li><li>Have you ever developed or implemented standard operating procedures (SOPs) or quality guidelines? Please give an example.</li><li>How do you provide feedback or coaching to team members to improve their performance without demotivating them?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Quality Assurance Manager: 2 years (Preferred)</li></ul>Work Location: In person

Speak Viral

The Call Centre Manager is responsible for overseeing the daily operations of the call center, ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role involves leading supervisors and agents, implementing performance standards, optimizing processes, and driving continuous improvement initiatives to meet organizational goals.Key Responsibilities1. Operational Management<ul><li>Oversee day-to-day call center operations (inbound, outbound, or blended).</li><li>Monitor key performance indicators (KPIs) such as service level, average handling time (AHT), first call resolution (FCR), and customer satisfaction (CSAT).</li><li>Ensure adherence to company policies, procedures, and compliance standards.</li><li>Manage workforce planning, scheduling, and capacity to meet demand.</li></ul>2. Team Leadership &amp; Development<ul><li>Lead, coach, and mentor supervisors and team leaders.</li><li>Set performance targets and conduct regular performance reviews.</li><li>Develop training programs to enhance team skills and service quality.</li><li>Foster a positive, high-performance culture focused on customer experience.</li></ul>3. Customer Experience Management<ul><li>Ensure consistent delivery of exceptional customer service.</li><li>Address escalated customer complaints and complex issues.</li><li>Analyze customer feedback and implement improvement initiatives.</li></ul>4. Performance &amp; Reporting<ul><li>Analyze operational reports and performance data.</li><li>Prepare and present regular reports to senior management.</li><li>Identify trends and recommend process improvements.</li></ul>5. Budget &amp; Resource Management<ul><li>Manage departmental budgets and control operational costs.</li><li>Optimize staffing levels and resource allocation.</li><li>Collaborate with HR on recruitment and retention strategies.</li></ul>6. Technology &amp; Process Improvement<ul><li>Oversee call center systems (CRM, telephony, ticketing systems).</li><li>Recommend and implement new technologies to improve efficiency.</li><li>Drive continuous improvement and quality assurance initiatives.</li></ul>Key Performance Indicators (KPIs)<ul><li>Service Level Agreement (SLA) achievement</li><li>Customer Satisfaction Score (CSAT)</li><li>Net Promoter Score (NPS)</li><li>Average Handling Time (AHT)</li><li>First Call Resolution (FCR)</li><li>Employee engagement and retention rates</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (preferred).</li><li>5+ years of call center experience, with at least 2 years in a managerial role.</li><li>Strong knowledge of call center metrics, workforce management, and quality assurance processes.</li><li>Proficiency in CRM systems and call center software.</li><li>Excellent leadership, communication, and problem-solving skills.</li></ul>Preferred Skills &amp; Competencies<ul><li>Strong analytical and data-driven decision-making ability.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Conflict resolution and negotiation skills.</li><li>Change management experience.</li><li>Customer-focused mindset with a commitment to service excellence.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Will you be able to work in night shift(6pm to 3:30am)?</li><li>Will you be able to commute to Bahria Town Phase 7 Rawalpindi?</li></ul>Work Location: In person

Call Centre Manager

Explore 147+ Executive quality assurance in Rawalpindi this March. Find roles across top companies and apply now to boost your career.

147 executive quality assurance jobs In Rawalpindi

Executive (Quality Assurance)

QA Executive for Medicare and ACA

SQA Engineer

Closing Specialist, Verifiers

Quality Assurance Manager

Quality Assurance Manager

Call Centre Manager