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facilities director

Emdad By Elm

<div>
 
 
 Job Title
 
 
 
 Director of Estate and Facility Management
 
 
 
 
 
 
 
 
 
 Department
 
 : Shared Services
 
 
 
 Section
 
 : Operations
 
 
 
 Unit
 
 : Estate and Facility Management
 
 
 
 Reporting to
 
 : Sr. Director of Shared Services
 
 
 
 
 
 
 Project Overview:
 
 
 
 Join a team dedicated to a landmark national museum project in Riyadh, Saudi Arabia. We are creating a flagship cultural institution that will showcase the cultures of the world. The project is a key contributor to the Kingdom's Vision 2030 goals, advancing the nation's cultural and creative sectors. This is a unique opportunity to contribute to a project of national significance and global impact.
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 The Director of Estate and Facility Management is responsible for the integrity, safety, and seamless operation of the museum&rsquo;s physical environment. The role encompasses building services, technical systems, environmental controls, and collaboration with the Director of Security to ensure a secure, efficient, and welcoming space for visitors, staff, and collections. This position is vital to the psychological and operational wellbeing of the institution, upholding the museum&rsquo;s standards of care, trust, and excellence through immaculate facility upkeep. The successful candidate will have deep experience in complex facility operations, a strong commitment to sustainability, and a proactive mindset for both strategic planning and daily problem-solving. In short, the job holder will ensure a welcoming, resilient, and exemplary Museum&rsquo;s environment.
 
 
 
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 
 
 Strategy and Plan
 
 
 <ul>
 <li>
 Align facilities strategies with museum&rsquo;s broader mission and growth plans.
 </li>
 <li>
 Contribute to the museum&rsquo;s long-term physical infrastructure and sustainability goals.
 </li>
 </ul>
 
 
 
 
 
 Budget Management
 
 
 <ul>
 <li>
 Develop, manage, and monitor the Facility Management budget in collaboration with the Finance Department
 </li>
 </ul>
 
 
 
 
 
 Policies, Processes, and Procedures
 
 
 <ul>
 <li>
 Establish and enforce health, safety, and environmental protocols.
 </li>
 <li>
 Implement operational standards and maintenance schedules in accordance with museum regulations.
 </li>
 </ul>
 
 
 
 
 
 Functional Accountabilities
 
 
 <ul>
 <li>
 Oversee and manage the daily operations of the museum's facilities, ensuring optimal functionality, safety, and aesthetics.
 </li>
 <li>
 Supervise the development, implementation, and monitoring of budgetary expenditures related to facilities management, ensuring alignment with overall organizational financial objectives.
 </li>
 <li>
 Ensure the conduction of regular assessments of the museum's infrastructure and systems to identify areas for maintenance, improvement, and sustainable practices.
 </li>
 <li>
 Collaborate with curatorial, education, and visitor services teams to optimize space usage for exhibitions, events, and educational programs.
 </li>
 <li>
 Lead and mentor a dedicated facilities team, promoting professional development and adherence to best practices in facilities management.
 </li>
 <li>
 Serve as the primary contact for all facilities-related inquiries, resolving issues promptly and maintaining a high level of customer service.
 </li>
 <li>
 Coordinate with external contractors and service providers for specialized maintenance and repair projects, ensuring quality and compliance with institutional standards.
 </li>
 <li>
 Lead the development and enforcement of health, safety, and environmental policies to ensure a safe and compliant working environment for staff and patrons.
 </li>
 <li>
 Innovate and implement strategies to improve energy efficiency and sustainability within the museum&rsquo;s facilities operations.
 </li>
 <li>
 Oversee the preparation of detailed reports and presentations for senior management and board meetings regarding facilities performance metrics, risks, and strategic recommendations.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management
 
 
 <ul>
 <li>
 Liaise with internal teams to optimize space for exhibitions and events.
 </li>
 <li>
 Manage vendor relationships and coordinate with contractors for specialized services.
 </li>
 </ul>
 
 
 
 
 
 People Management
 
 
 <ul>
 <li>
 Live by MoWC values, ethical standards, and governance
 </li>
 <li>
 Manage and support team members in performing their tasks in line with established policies and procedures.
 </li>
 <li>
 Guide, mentor, and develop the Estate &amp; Facility Management teams to ensure continuous growth and achievement of functional objectives.
 </li>
 <li>
 Set clear performance goals, provide regular feedback, and support professional development through coaching and formal evaluations.
 </li>
 <li>
 Delegate authority appropriately to empower team members and encourage accountability
 </li>
 <li>
 Contribute to workforce planning, recruitment, and performance management while promoting employee engagement and motivationtivation.
 </li>
 <li>
 Foster a high-performance, inclusive, and collaborative work culture aligned with the museum&rsquo;s values.
 </li>
 <li>
 Promote innovation and contribute to a positive, inspiring, and diverse workplace.
 </li>
 <li>
 Maintain high personal standards and ensure excellence across the section.
 </li>
 </ul>
 
 
 
 
 
 Job Qualifications and Requirements
 
 
 
 
 Knowledge and Experience
 
 
 <ul>
 <li>
 Minimum of 8 years&rsquo; experience in facilities or property management, preferably in a cultural setting.
 </li>
 <li>
 Strong knowledge of building systems, codes, and sustainability practices.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Facilities Management, Engineering, or related field (master&rsquo;s preferred).
 </li>
 <li>
 Relevant certifications in safety, building operations, or project management preferred.
 </li>
 </ul>
 
 
 
 
 
 Personal capabilities and qualifications
 
 
 <ul>
 <li>
 Exceptional project management skills with a track record of successfully completing multiple, concurrent projects on time and within budget.
 </li>
 <li>
 Advanced analytical skills, capable of evaluating complex issues and providing strategic solutions in facilities management.
 </li>
 <li>
 Proficient in the use of facility management software and technologies to streamline operations and improve efficiency.
 </li>
 <li>
 Strong negotiation and vendor management skills, with experience in contract procurement and administration.
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to convey technical information to diverse audiences clearly and effectively.
 </li>
 <li>
 High emotional intelligence and strong leadership capabilities to motivate and guide a diverse workforce.
 </li>
 <li>
 Innovative mindset with a passion for enhancing visitor experiences through effective facilities management practices
 </li>
 <li>
 Deep commitment to diversity, equity, accessibility, and inclusion within the facilities management framework.
 </li>
 </ul>
</div>

Director of Estate and Facility Management

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next! 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible. 
Job Description:
Parsons is looking for an amazingly talented Assistant Facility Manager to join our Facility Management team on the Qiddiya program.
What You'll Be Doing:<div><ul><li>
Ensuring that the quality of the outcomes from the facilities management suppliers meets the required standard.</li></ul></div><div><ul><li>
Undertake regular, and thorough inspections throughout Ruwais City and all service failures by suppliers are recorded and reported through the CAFM system.</li></ul></div><div><ul><li>
Measure and record corrective actions by suppliers and follow-up on these actions until a satisfactory outcome is achieved.</li></ul></div><div><ul><li>
Identify opportunities for initiatives and projects for improvement in the built environment in Ruwais.</li></ul></div><div><ul><li>
Identify ways in which suppliers can operate more efficiently.</li></ul></div><div><ul><li>
Focus on strong working relationships across all functions and raise awareness in providing exceptional customer service.</li></ul></div><div><ul><li>
Identify and report any Health, Safety and Environment issues or hazards and liaise with the relevant team to ensure that they are addressed.</li></ul></div><div><ul><li>
Undertake inspections of new properties handed over to the client to identify snagging actions required.</li></ul></div><div><ul><li>
Liaise with the Community Services Center to understand and improve our customer experience and the nature of service requests raised.</li></ul></div><div><ul><li>
Liaise with the Corporate Services and Corporate Administration teams to deliver feedback to suppliers.</li></ul></div><div><ul><li>
Perform all other responsibilities as delegated by the Line Manager.</li></ul></div><div><ul><li>
Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Parsons, and ensures continued compliance with these requirements while employed by Parsons.</li></ul></div><div><ul><li>
Perform other duties as assigned by the line manager/supervisor.</li></ul></div> 
What Desired Skills You'll Bring:<div><ul><li>
BSc degree in a relevant field.</li></ul></div><div><ul><li>
At least 8 years of relevant working experience and proven track record in leading teams.</li></ul></div><div><ul><li>
Experience in real estate, maintenance and facilities management.</li></ul></div><div><ul><li>
Problem solving, decision-making, planning, communication, and time management.</li></ul></div><div><ul><li>
Excellent written and verbal language skills in English &amp; Arabic.</li></ul></div><div><ul><li>
Excellent attention to detail.</li></ul></div><div><ul><li>
Working with a range of stakeholders.</li></ul></div><div><ul><li>
Good interpersonal and communication skills.</li></ul></div><div><ul><li>
Microsoft office (Outlook, MS Word, Excel and Power Point).</li></ul></div><div><ul><li>
Working knowledge of a standard CAFM system.</li></ul></div>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!<div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
 <div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div> 
Financial Wellness</div><div> 
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div> 
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div> 
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div> 
Veteran Support</div><div> 
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div> 
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div> 
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div>

Assistant Facility Manager

Bayut KSA - بيوت السعودية

<div>
 
 Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As the Facility Coordinator, you will be responsible for overseeing maintenance, cleaning, and security for the building on a daily basis. You will also be responsible for managing the overall resource supply in the office. You will have to coordinate with internal and external stockholders and solve matters related to material delivery.
 
 
 
 Key Responsibilities
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee day-to-day facility operations, including maintenance, repairs, and space utilization;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supervise the Maintenance Work, Sub-Contractors, etc;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Check devices and structure systems, such as Fire Alarms, CCTV, HVAC, etc, on a regular basis;&nbsp;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respond to emergency calls, if any;&nbsp; ready and able to attend to the site whenever
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; needed , such as events, Emergencies , Visits, ..etc ).
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supervise the cleaning crew and security crew &amp; their&nbsp;daily tasks;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure the building meets the safety &amp; health standards and complies with all legal requirements;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide Support for Both&nbsp; Soft &amp; Hard Services; supervision all soft Services ( non technical
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; parts , such as cleaning , security , reception , ..etc ) and the Hard Services ( the technical parts such as HVAC , Electrical , CCTV, ..etc )
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Receive the materials supplied by the vendor as per the purchase order placed by the Purchase Department;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Check the materials thoroughly for quality, quantity, specification condition, etc;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Store the materials category-wise in appropriate locations;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain optimal stock levels;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Periodically verify the stock and ensure the availability of stock at all times;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Issue materials/assets to the departments/employees as per the material issuance requests;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain a record of all assets handed over;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Action on the disposal of scrap materials as per the procedure;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain all the documents related to the material supplies up to date;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Generate reports related to material supplies up to date and submit them to relevant authorities;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in audits conducted by internal or external auditors;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure the cleanliness and organization of the storeroom.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp; Implement necessary measures to ensure the proper care and preservation of materials.
 
 
 
 
 Requirements
 
 
 
 
 
 Qualifications
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High School or Diploma.
 
 
 
 Experience
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3-4 years experience in Facilities &amp; Supervision.
 
 
 
 Knowledge
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supervision experience in Maintenance; should have the main knowledge in maintenance , market , spare parts , Cleaning , ..etc
 
 
 
 Skills
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Leadership and Team Management;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communication Skills;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Organizational Skills;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Problem-solving Skills;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Safety Management.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good Bookkeeping skills.
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comprehensive knowledge of managing inventory;
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiar with common inventory terms;
 
 
 
 
 Traits
 
 
 
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Honest, Helpful, Focused and Flexible.
 
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 High-performing and fast-paced work environment
 </li>
 </ul>
 <ul>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Rewards and recognition
 </li>
 </ul>
 <ul>
 <li>
 Learning &amp; Development
 
 
 </li>
 </ul>
 
 #KSABayut
 
 
 
 Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 
</div>

Facility Coordinator

Confidential Government

<div>
 
 
 Job Summary:
 
 
 
 The Facility Management Director is responsible for leading and overseeing all facility operations to ensure safe, efficient, and well-maintained environments. The role focuses on managing maintenance, facility services, budgets, vendors, and improvement projects while ensuring compliance with health, safety, and regulatory standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Lead and manage all
 
 facility management operations
 
 including maintenance, cleaning, security, and utilities.
 
 
 &bull; Develop and implement
 
 facility management strategies and operational plans
 
 .
 
 
 &bull; Oversee
 
 preventive and corrective maintenance programs
 
 .
 
 
 &bull; Manage
 
 facility budgets, cost control, and financial planning
 
 .
 
 
 &bull; Supervise
 
 facility teams, contractors, and service providers
 
 .
 
 
 &bull; Ensure compliance with
 
 health, safety, and regulatory requirements
 
 .
 
 
 &bull; Oversee
 
 facility upgrades, renovations, and improvement projects
 
 .
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 &bull; Bachelor&rsquo;s degree in engineering
 
 , Facility Management, or a related field
 
 .
 
 
 &bull; 8
 
 + years of experience
 
 in facility management or related fields.
 
 
 &bull; Strong experience in
 
 operations, vendor management, and budgeting
 
 .
 
 
 
 
 
 
 Skills:
 
 
 
 &bull; Leadership and team management
 
 
 &bull; Strategic planning and problem solving
 
 
 &bull; Vendor and contract management
 
 
 &bull; Strong communication and organizational skills
 
 
 
</div>

Facility Management Director

<div>
 
 
 Key Responsibilities
 
 
 
 &bull; Supervise daily hard FM operations (HVAC, Electrical, Mechanical, Plumbing, etc.)
 
 
 &bull; Plan and monitor preventive and corrective maintenance schedules
 
 
 &bull; Lead and support technical teams and technicians
 
 
 &bull; Coordinate with approved vendors and contractors
 
 
 &bull; Enforce health, safety, and environmental compliance
 
 
 &bull; Conduct routine inspections and recommend improvements
 
 
 &bull; Respond to emergency maintenance issues
 
 
 &bull; Maintain accurate documentation and reports
 
 
 &bull; Support procurement on technical evaluations and scopes
 
 
 &bull; Contribute to cost control and resource optimization
 
 
 
 Success Indicators
 
 
 
 &bull; High maintenance task completion rate
 
 
 &bull; Full SLA compliance
 
 
 &bull; Zero safety violations
 
 
 &bull; Positive audit outcomes
 
 
 &bull; Controlled maintenance costs
 
 
 
 Requirements
 
 
 
 &bull; Bachelor&rsquo;s degree in Engineering or related field
 
 
 &bull; 5&ndash;7 years of experience in Hard FM operations
 
 
 &bull; Minimum 2 years in a supervisory role
 
 
 &bull; Strong knowledge of HVAC &amp; MEP systems
 
 
 &bull; Experience managing vendors and contractors
 
 
 &bull; Familiarity with CMMS systems
 
 
 &bull; Strong leadership and problem-solving skills
 
 
 &bull; Proficiency in English
 
 
 
 Preferred Qualifications
 
 
 
 &bull; Facilities Management Certification
 
 
 &bull; Experience in retail / commercial real estate
 
 
 &bull; Valid driving license
 
</div>

Facilities Team Lead

NASCOM USSC

Electrician &ndash; Facilities ManagementLocation: Riyadh, Saudi ArabiaWe are seeking a skilled and experienced Electrician to join the Nascom Facility Management Team. The selected candidate will report directly to the Chief of Hard Services and the Facility Management Director and will be responsible for handling electrical maintenance and operations across assigned facilities.Key Responsibilities:<ul><li>Perform electrical installation, maintenance, and troubleshooting works in residential, commercial, and industrial facilities.</li><li>Handle both domestic and industrial-level electrical systems.</li><li>Perform maintenance and fault diagnosis on 3-phase systems, transformers, switchgears, and Ring Main Units (RMU).</li><li>Conduct preventive and corrective maintenance activities to ensure uninterrupted operations.</li><li>Perform maintenance work on live electrical systems when required, following strict safety protocols and procedures.</li><li>Ensure compliance with company safety standards and electrical regulations.</li><li>Prepare maintenance reports and coordinate with management regarding technical issues.</li></ul>Requirements:<ul><li>Minimum 5 years of experience as an Electrician within the Facilities Management industry (mandatory).</li><li>Diploma in Electrical Engineering (mandatory); Bachelor&rsquo;s Degree in Electrical Engineering will be preferred.</li><li>Strong hands-on experience with 3-phase systems, transformers, switchgears, and RMU</li><li>Proven ability to safely work on live electrical systems.</li><li>Strong knowledge of safety procedures and preventive maintenance practices.</li><li>Leadership ability with experience guiding or supervising a team.</li><li>Good communication skills in English (mandatory); Arabic will be an added advantage.</li></ul>Skills &amp; Competencies:<ul><li>Strong troubleshooting and analytical skills.</li><li>Ability to work under pressure and respond to emergency breakdowns.</li><li>High level of safety awareness and compliance.</li><li>Team-oriented with leadership capability.</li></ul>Salary and benefits will be offered based on experience, qualifications, and as per KSA labor law.Job Type: Full-timeApplication Question(s):<ul><li>How soon can you join? </li></ul>Education:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>Electrical Maintenance: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi / Urdu (Required)</li></ul>

Electrician - Faclity Management

Qiddiya Investment Company

<div>Qiddiya Investment Company is seeking a dedicated and skilled Senior Manager - CCU Shift Manager to join our operational leadership team. In this essential role, you will be responsible for managing the City Control Unit (CCU) during shift operations, ensuring the safety, efficiency, and responsiveness of our attractions and facilities for all guests. Your leadership will play a crucial part in cultivating a remarkable visitor experience in our groundbreaking entertainment destination.
The Shift Manager leads on-shift operations from the City Command Unit (CCU), ensuring real-time coordination, compliance with standard operating procedures, and uninterrupted service delivery across all operational functions. The role acts as the primary escalation point during live operations, incidents, and disruptions, maintaining safety, service continuity, and stakeholder alignment across 24/7 city operations.
Key Responsibilities<ul><li>
Lead and coordinate all operational activities during assigned shifts from the CCU.</li><li>
Act as the primary escalation point for incidents, disruptions, and operational deviations.</li><li>
Conduct pre-, mid-, and post-shift briefings to ensure seamless handovers and continuity.</li><li>
Supervise CCU Operators and manage workload distribution across operational streams.</li><li>
Monitor shift performance and provide real-time guidance and decision support.</li><li>
Ensure adherence to safety protocols, SOPs, and operational procedures.</li><li>
Oversee incident identification, escalation, coordination, and closure.</li><li>
Identify emerging operational risks and escalate appropriately</li><li>
Coordinate in real time with field teams, emergency services, and other control centers.</li><li>
Monitor city operations using dashboards, CCTV, and digital monitoring tools.</li><li>
Ensure accurate logging of incidents, decisions, and shift activities.</li><li>
Provide timely and accurate operational updates to internal and external stakeholders.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Operations, Engineering, Facilities Management, Hospitality, or a related field.</li><li>
Minimum 5 years&rsquo; experience in operations, control room, or field environments.</li><li>
At least 2 years&rsquo; experience in a supervisory, coordination, or shift leadership role.</li><li>
Experience in shift-based operations and live incident handling environments.</li><li>
Shift-based role covering 24/7 operations.</li><li>
On-site presence within the City Command Unit (CCU).</li><li>
Reports to the CCU Director or Duty Director as per approved roster.</li><li>
Strong technical knowledge of CCU systems and operational processes.</li><li>
Proven leadership skills with the ability to motivate and lead teams effectively.</li><li>
Outstanding problem-solving and decision-making capabilities under pressure.</li><li>
Excellent communication skills, with the ability to engage and collaborate with diverse stakeholders.</li><li>
Willingness to work flexible hours, including nights, weekends, and holidays as needed.</li></ul></div>

Senior Manager - CCU Shift Manager (DEL5)

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