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fm249 louetta rd pharmacy care representative

Central Market

<div>Overview: <b>Central Market</b> is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes <b>Central Market</b> one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, <b>Central Market</b> is a foodie&rsquo;s wonderland. Our commitment beyond the plate is another reason we&rsquo;re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.<p></p>
Responsibilities: <b>Job Summary:</b> As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations.<br>
<br>
<b>Key Responsibilities &amp; Essential Functions:</b><br>
<br>
<ul><li>Customer Service / Patient Care:</li></ul><br>
<ul><li>
Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care</li><li>
Promotes / fosters &quot;Greet, Ask, and Thank&quot; and H-E-B telephone strategies; directs calls to appropriate Partner</li><li>
Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO</li><li>
Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area</li><li>
Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)</li><li>
Directs customers to counseling window for Pharmacist consultation</li><li>
Obtains /returns tills from bookkeeping; processes customer transactions at register</li><li>
Maintains manual signature capture receipts; scans into RXEVO in a timely fashion</li><li>
Properly processes / clears prepaid prescriptions</li><li>
Ensures all prescription deliveries are finalized; prints RX delivery ledger daily</li><li>
Completes contact patient queue</li><li>
Files / maintains prescription hard copies</li><li>
Assists Technicians and Pharmacists to ensure complete, efficient production for the shift</li><li>
Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events</li><li>
Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps</li><li>
May participate in other professional services activities</li></ul><br>
<ul><li>Inventory Management:</li></ul><br>
<ul><li>
Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is short</li><li>
Stages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)</li><li>
Complies with Return to Stock SOP to locate prescriptions via inventory management queue</li><li>
Ensures caps, vials, bags, etc., are correctly stocked</li><li>
Records fridge and freezer temperature logs</li></ul><br>
<ul><li>Compliance / Sanitation:</li></ul><br>
<ul><li>
Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)</li><li>
Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions</li><li>
Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable</li><li>
Complies with Central Fill check-in procedures</li><li>
Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines</li><li>
Removes trash from department; complies with trash compactor processes</li></ul><br>
<i>
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.</i><br>
<br>
<b>Qualifications &amp; Key Requirements:</b><br>
<br>
<b>Work Experience:</b><ul><li>
Experience in retail -
</li><li>experience in pharmacy a plus -
</li><li>Experience working in a fast-paced environment -
</li></ul><br>
<b>Knowledge/Skills/Abilities:</b><ul><li>
Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs -
</li><li>Strong communication and customer service skills -
</li><li>Mathematical skills (including calculating measurements) -
</li><li>PC skills, including MS Office and H-E-B software and programs required by the job -
</li><li>Cash-handling skills -
</li><li>Ability to maintain composure in high-stress situations -
</li><li>Ability to demonstrate strong telephone etiquette -
</li><li>Ability to manage multiple priorities and shift focus between tasks -
</li><li>Ability to work in a team environment -
</li><li>Ability to work with little direct supervision -
</li><li>Willingness to cross-train -
</li></ul><br>
<b>Education:</b><ul><li>
or equivalent -
</li></ul><br>
<b>Licenses/Certifications:</b><ul><li>
Completion of all training and certification e.g -
</li><li>PCR -
</li><li>RXEVO -
</li><li>HIPAA -
</li><li>FWA -
</li><li>MethGuard -
</li><li>diversity -
</li><li>ACR -
</li><li>H-E-B Screener certification -
</li><li>Company orientation -
</li></ul><br>
<b>Physical Demands &amp; Working Conditions:</b><ul><li>
Function in a fast-paced, retail, office environment</li><li>
Work rotating shifts, including nights and weekends</li><li>
Stand for extended periods (up to 12 hours)</li><li>
Regularly lift 30 lbs or more</li><li>
Fulfill vision requirements for the job, specifically close vision and color vision</li><li>
Maintain H-E-B Rx screener status, including required recertification</li></ul><br>
<i>
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i><br>
<br>
<b>Last revised: </b>12/01/2021</div>

FM249/Louetta Rd Pharmacy Care Representative

SynergenX Health Holdings

<div><p><b>SynergenX | Low T Center</b><br>
<b>Northwest Houston, TX (249 &amp; Louetta)</b><br>
<b>Full-Time | Exempt</b><br>
<b>Salary Range:</b> up to $85,000 + Benefits<br>
<b>Work Model:</b> 4 Days Onsite / 1 Day Remote<br>
<i>(Hybrid schedule eligibility reviewed after 90&ndash;120 days based on KPI performance and success in role)</i></p><p></p><b>
About SynergenX | Low T Center</b><br>
SynergenX and Low T Center are nationally recognized leaders in hormone optimization, weight management, and preventative wellness care. Our organization operates a direct-to-consumer healthcare model, serving patients across multiple states with a focus on clinical excellence, patient trust, and measurable outcomes.<br>
As we continue expanding our national footprint, we are investing in building a stronger digital presence and brand authority across social platforms.<br>
We are seeking a Social Media &amp; Content Manager who can take ownership of our organic social ecosystem; someone who combines creative execution with performance analytics and understands how content drives brand awareness, patient engagement, and lead generation.<br>
This is a high-visibility role where your work directly impacts brand growth across a national healthcare brand.<br>
<br>
<b>Role Overview</b><br>
The <b>Social Media &amp; Content Manager</b> will lead the execution and optimization of SynergenX and Low T Center&rsquo;s organic social presence across platforms including:<br>
<ul><li>Instagram</li><li>Facebook</li><li>TikTok</li><li>LinkedIn</li><li>X (Twitter)</li></ul>
This role blends content strategy, hands-on content creation, analytics, and channel ownership.<br>
You will collaborate closely with the Director of Marketing, Creative Manager, and Digital team while owning the day-to-day performance of our social media presence.<br>
This is an ideal role for a content professional who enjoys both strategy and execution and wants ownership of a growing national brand&rsquo;s social presence.<p></p><b>
What Success Looks Like in the First 6 Months</b><br>
The person in this role will:<br>
<ul><li>Establish a consistent and strategic content cadence across all major platforms</li><li>Increase audience growth and engagement across social channels</li><li>Launch multiple high-performing short-form video campaigns</li><li>Improve brand engagement and audience interaction metrics</li><li>Deliver insights that influence future marketing strategy and campaigns</li></ul>
Success in this role will be measured by engagement growth, audience expansion, and content performance metrics.<p></p><b>
Key Responsibilities</b><br>
<b>Social Media Strategy &amp; Channel Ownership</b><br>
<ul><li>Develop and execute social media strategies aligned with brand and marketing goals</li><li>Own the day-to-day management of all social media platforms</li><li>Manage posting cadence, scheduling, monitoring, and engagement</li><li>Maintain consistent brand voice across platforms</li><li>Monitor comments, messages, and mentions to build community and trust</li></ul><p></p><b>
Content Creation &amp; Campaign Execution</b><br>
<ul><li>Create and publish <b>short-form video, social posts, captions, and campaigns</b></li><li>Collaborate with internal creative teams to produce high-quality visual assets</li><li>Translate healthcare topics into engaging content for consumer audiences</li><li>Maintain and execute a structured content calendar tied to campaigns</li><li>Support blog, landing page, and email content as needed</li></ul><p></p><b>
Analytics, Performance &amp; Optimization</b><br>
<ul><li>Track engagement, audience growth, traffic, and conversion metrics</li><li>Utilize platforms such as <b>Google Analytics, Meta Business Suite, Sprout Social, or similar tools</b></li><li>Analyze performance data to identify opportunities for improvement</li><li>Conduct A/B testing on content formats, messaging, and posting cadence</li><li>Translate analytics into clear insights and recommendations</li></ul><p></p><b>
Trend Awareness &amp; Platform Innovation</b><br>
<ul><li>Monitor social platform trends, algorithm updates, and emerging content formats</li><li>Test new storytelling approaches and social features</li><li>Identify influencer or collaboration opportunities aligned with brand voice</li></ul><p></p><b>
Required Qualifications</b><br>
<ul><li><b>2&ndash;4 years of professional experience managing social media and content for a brand</b></li><li>Demonstrated ownership of brand social media accounts with measurable growth results</li><li>Experience working with <b>direct-to-consumer brands (healthcare, wellness, consumer, or regulated industries preferred)</b></li><li>Bachelor&rsquo;s degree in Marketing, Communications, or related field</li><li>Strong writing and storytelling abilities</li><li>Experience with social media management and analytics platforms</li><li>Strong organization and ability to manage multiple campaigns simultaneously</li><li>Comfortable working in a <b>fast-paced, results-driven environment</b></li></ul><p></p><b>
Tools &amp; Platforms You May Work With</b><br>
<ul><li>Meta Business Suite</li><li>TikTok Creator Tools</li><li>Google Analytics</li><li>Social media management platforms (Sprout Social, Hootsuite, or similar)</li><li>Creative collaboration tools such as Adobe or Canva</li></ul><p></p><b>
Portfolio &amp; Proof of Results (Required)</b><br>
Candidates must include a portfolio or examples of social media accounts they personally managed, including:<br>
<ul><li>Links to social accounts you managed directly</li><li>Examples of posts, campaigns, or short-form video content</li><li>Performance metrics (engagement, audience growth, traffic, conversions)</li><li>A brief explanation of your role in the strategy and execution</li></ul><b>
Applications without portfolio examples demonstrating measurable results will not be considered.</b><p></p><b>
Work Environment</b><br>
<b>Northwest Houston &ndash; 249 &amp; Louetta</b><br>
Schedule Structure:<br>
Initial Schedule:<br>
<b>4 Days Onsite / 1 Day Remote</b><br>
After 90&ndash;120 days, hybrid eligibility may be reassessed based on performance, KPIs, and demonstrated success.<br>
Candidates must already reside in the Houston area.<br>
Relocation assistance is not available.<p></p><b>
Compensation &amp; Benefits</b><br>
<ul><li>Competitive salary: <b>up to $85,000k</b></li><li>Medical, Dental, and Vision Insurance</li><li>Paid Time Off + Paid Holidays</li><li>401(k) options</li><li>Stable and rapidly growing healthcare organization</li><li>High visibility and collaboration with senior marketing leadership</li><li>Opportunity to make a measurable impact on a national brand</li></ul><p></p><b>
Who Thrives Here</b><br>
<ul><li>Builders who enjoy creating and growing brands</li><li>Data-driven creatives who care about measurable impact</li><li>Professionals comfortable operating in regulated industries</li><li>Self-starters who can move from idea execution optimization</li></ul><p></p><b>
Ready to Apply?</b><br>
Submit your resume and portfolio demonstrating social media growth and measurable content performance.<br>
If you are excited about owning social media growth for a national healthcare brand and seeing your work directly influence business results, we would love to hear from you.<p></p><p><b>
Equal Opportunity Employer</b><br>
SynergenX | Low T Center is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws.<br>
</p><p>
</p><p>GnZrb6QkF9</p></div>

Content & Social Media Manager (D2C Healthcare Brand)

Advanced Pharmacy Solutions

<div><p>Great new Career Opportunity in Long-Term Care Pharmacy!</p><br>
<p></p>
<p>
Now Hiring - <b>Customer Support Representative - [2040 West Sam Houston Parkway North 77043]</b></p><br>
<p></p>
<p><b>
Hours: 6am - pm OR 5am - 5pm</b></p><br>
<p></p>
<p>
The <b>Customer Support Representative</b> will be responsible for, but not limited to:</p>
<div>
<ul><li>Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support request made via phone and email.</li></ul>
<ul><li>High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.</li></ul>
<ul><li>Real time monitoring of automated dispensing machine to ensure service is not interrupted.</li></ul>
<ul><li>Utilize remote desktop software along with end user to resolve issues using documented solutions.</li></ul>
<ul><li>Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.</li></ul>
<ul><li>Serve as first line support and provide problem resolution to the customer.</li></ul>
<ul><li>Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.</li></ul>
<ul><li>Properly triage calls and determine routing based on the nature of the call.</li></ul>
<ul><li>Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.</li></ul>
<ul><li>Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.</li></ul>
<ul><li>Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.</li></ul>
<ul><li>Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.</li></ul>
<ul><li>Make outbound calls to the customer to ensure PassPort process patient medication timely.</li></ul>
<ul><li>Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.</li></ul>
<ul><li>Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.</li></ul>
</div>
<p><b>Education:</b></p>
<p>
GED/Diploma, some college</p><br>
<p></p>
<p><b>
Professional Experience:</b></p>
<ul>
<li>3-5 years of related experience/training in a technical inbound/outbound call center environment</li>
<li>Knowledge of DocuTrack, Framework, MXIE, Zultys, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes</li>
<li>Extensive phone support of end user with various operating systems and software</li>
<li>Must have excellent communication skills, abiility to multi-task, and high attention to detail</li>
</ul>
<p><b>Partners Pharmacy -</b> Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.</p>
<p>We are proud to Offer:</p>
<ul><li>Competitive Salaries</li>
<li>Comprehensive Healthcare Benefits</li>
<li>401(k) Retirement Plan</li>
<li>Paid Time Off</li>
<li>Opportunities to advance and grow your career</li>
<li>And More!</li>
</ul><p>If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.</p>
<p>Partners Pharmacy is an Equal Opportunity Employer</p>
<p>EEO/AA/M/F/DV</p></div>

Customer Support Representative - CS

Atlas RX Infusion Pharmacy

<p>Pharmacy Sales Representative &mdash; Infusion</p><p>Houston, TX (Greater Houston Area) &middot; In-person / Field-based</p><p>Compensation: Commission-based + Base Salary (DOE)</p><p>About the role</p><p>We are a growing specialty infusion pharmacy serving the greater Houston area, and we are looking for a driven, relationship-focused Pharmacy Sales Representative to join our team. In this role, you will be the primary point of contact between our pharmacy and the physicians, clinics, hospitals, and health systems that refer patients to us for home and outpatient infusion therapy. You will be responsible for building and maintaining a referral network, educating providers on our services, and driving patient volume growth across our key therapy categories.</p><p>What you'll do</p><ul><li>Develop and grow a referral base of physicians, specialists, discharge planners, case managers, and hospital systems throughout the Houston metro area</li><li>Conduct in-person sales calls, lunch-and-learns, and office presentations to educate providers on our infusion pharmacy capabilities and therapy offerings</li><li>Serve as a liaison between referring providers and our clinical and operations teams to ensure a seamless patient experience</li><li>Identify new market opportunities and maintain a consistent call schedule across your territory</li><li>Track referral activity, call notes, and pipeline progress using CRM tools</li><li>Attend relevant healthcare events, conferences, and networking opportunities in the Houston market</li><li>Collaborate with pharmacists and intake staff to facilitate smooth onboarding of new patients</li><li>Meet or exceed monthly and quarterly referral volume targets</li></ul><p>What we're looking for</p><ul><li>2+ years of outside sales experience, preferably in healthcare, specialty pharmacy, home infusion, or medical sales</li><li>Established relationships with Houston-area physicians, specialists, or hospital systems is a strong plus</li><li>Strong understanding of the specialty pharmacy or infusion therapy landscape</li><li>Excellent interpersonal and communication skills &mdash; you thrive in face-to-face sales environments</li><li>Self-motivated and able to manage your own schedule and territory independently</li><li>Proficiency with CRM software and Microsoft Office/Google Workspace</li><li>Valid Texas driver's license and reliable transportation &mdash; this role requires frequent travel within the Houston area</li><li>Bachelor's degree preferred, but not required with demonstrated relevant experience</li></ul><p>Therapy areas</p><p>IVIG / SCIG, Antibiotics, Biologics.</p><ul><li>Competitive base salary + uncapped commission structure</li><li>Mileage and travel expense reimbursement</li><li>Paid Time Off (PTO)</li></ul><p>Pay: $70,000.00 - $90,000.00 per year</p><p>Work Location: On the road</p>

Pharmacy Sales Representative

<div>Responsibilities: <b>Job Summary:</b> As an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient expectations while delivering excellent, accurate, and efficient services.<br>
<br>
<b>Key Responsibilities &amp; Essential Functions:</b><br>
<br>
<ul><li>Pharmacy Operations:</li></ul><br>
<ul><li>
Role models / provides superior customer service and service standards</li><li>
Promotes / embodies &quot;Greet, Ask &amp; Thank&quot; and H-E-B telephone strategies</li><li>
Manages exception station; solves third-party issues</li><li>
Receives / processes written prescriptions from customers using RxEVO; verifies complete patient information to input into the computer system; processes third-party prescriptions; manages adjudication review</li><li>
Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may be responsible for other Professional Services activities as required</li><li>
Maintains H-E-B Rx screener status; participates in screening events</li><li>
Assists with Pharmacy operations-related tasks (e.g., responding to recalls, offsite record storage, DSD reconciliation, out-of-date / dead stock returns, department communications, and others as needed)</li><li>
Orders / manages inventory; processes invoices daily, on a timely basis</li><li>
Reviews Warehouse and DSD orders</li><li>
Checks deliveries for accuracy; notifies H-E-B / DSD vendor of discrepancies; makes necessary adjustments</li><li>
Maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro, etc.), including calibration, maintenance, stocking, proper report execution</li><li>
Applies computer troubleshooting and prescription application overview</li><li>
Processes RxIMS reports (count compliance, no location inventory, order overrides, etc.)</li><li>
Performs other assigned duties</li></ul><br>
<ul><li>Compliance:</li></ul><br>
<ul><li>
Performs prescription assembly (with Kirby Lester, ScriptPro, and other tools); hand-counts controlled medications; measures liquids; reconstitutes antibiotics; verifies / labels prescriptions by 7-point check</li><li>
Ensures privacy / confidentiality of Personal Health Information (PHI) as required by HIPAA; ensures proper procedures are followed related to prescription delivery to a patient</li><li>
Ensures compliance with Central Fill check-in procedures</li><li>
Participates in / ensures Pharmacy Partner compliance with ORT, 5-S, and Pharmacy Standards Review</li><li>
Ensures proper return to stock (RTS) procedures are followed; responsible for organization / presentation of pharmacy shelves</li><li>
Participates in / supports Pharmacy Manager in facility and office maintenance and upkeep; ensures 5-S compliance</li></ul><br>
<i>
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.</i><br>
<br>
<b>Qualifications &amp; Key Requirements:</b><br>
<br>
<b>Work Experience:</b><ul><li>
of pharmacy experience (preferred) -
</li><li>of experience as an active retail Certified Pharmacy Technician -
</li><li>Experience working in a fast-paced environment -
</li></ul><br>
<b>Knowledge/Skills/Abilities:</b><ul><li>
Working knowledge of all pharmacy-related management tasks and H-E-B RxEVO system -
</li><li>Knowledge / understanding of H-E-B Pharmacy Standard Operating Procedures (SOPs) -
</li><li>Advanced communication skills; advanced telephone etiquette -
</li><li>Intermediate computer skills, including MS Office, Windows, and H-E-B related systems / applications (e.g., RxEVO, RxIMS, PartnerNet, Workforce Manager) -
</li><li>Mathematical skills, including calculating measurements -
</li><li>Ability to manage multiple priorities and shift focus between tasks -
</li><li>Ability to maintain composure in high-stress situations -
</li><li>Ability to work with little direct supervision; self-starter -
</li><li>Welcomes working in a team-oriented environment and is open to cross-training -
</li></ul><br>
<b>Education:</b><ul><li>
or equivalent -
</li></ul><br>
<b>Licenses/Certifications:</b><ul><li>
Active State of Texas registration as certified pharmacy technician CPhT -
</li><li>maintain certification with 20 hours of continuing education every 2 years -
</li><li>recertify 60 days prior to expiration date -
</li><li>Certification as an H-E-B Pharmacy Technician -
</li><li>RxEVO certification -
</li><li>Successful completion of all training e.g -
</li><li>H-E-B Screener certification -
</li><li>Advanced Cash Register ACR -
</li><li>HIPAA -
</li><li>FWA -
</li><li>MethGuard -
</li><li>Diversity -
</li><li>Company orientation -
</li><li>applicable modules for Pharm Tech and PCR -
</li><li>etc -
</li></ul><br>
<b>Physical Demands &amp; Working Conditions:</b><ul><li>
Function in a fast-paced, retail, office environment</li><li>
Work rotating shifts to meet business needs (includes nights and weekends)</li><li>
Stand for extended periods (up to 12 hours)</li><li>
Regularly lift 30 lbs or more</li><li>
Use arms / hands in repetitive motion that require hand / finger dexterity</li><li>
Meet specific vision requirements for this job, including close vision and color vision</li></ul><br>
<i>
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i><br>
<br>
<b>Last revised: </b>09/01/2012</div>

RX Tech - Pharmacy Tech - Part time

IQVIA

<div><div><div>Houston, United States of America | Full time | Home-based | R1537654</div><div><div><b>
Job available in additional locations</b></div></div></div><p></p><div><div><b><br>
Bi-lingual Pharmacy Support Call Center Representative</b><br>
<i>Contract Remote Role &ndash; Location (Open to Remote US)</i></div><div>
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.</div><div>
IQVIA has the world&rsquo;s largest Commercial Sales &amp; Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.</div><div>
We are excited to announce that currently we are looking for a 100% remote (work from home&mdash;WFH) contract <b>Pharmacy Support Call Center Representative </b>to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The <b>Pharmacy Support Call Center Representative </b>is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div><b>
Role Purpose:</b></div><ul><li>
Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.</li></ul><div><b>
Job Responsibilities:</b></div><ul><li>
Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center</li><li>
Quickly assess the user's issue and provides first level support for problem resolution</li><li>
Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area</li><li>
Recognize operational challenges and suggest recommendations to management, as necessary</li><li>
Ability to work 40 hours per week under moderate supervision</li><li>
Multiple shifts available:</li></ul><h3 class="jobSectionHeader"><b>
8:00 am - 5:00 pm EST
</b></h3><h3 class="jobSectionHeader"><b>9:00 am &ndash; 6:00 pm EST</b></h3><h3 class="jobSectionHeader"><b>
10:00am &ndash; 7:00pm EST</b></h3><h3 class="jobSectionHeader"><b>
11:00 am &ndash; 8:00pm EST</b></h3><div><b>
Minimum Education &amp; Experience:</b></div><ul><li>
High School Diploma or equivalent</li><li>
Pharmacy Technician experience required</li><li>
HIPAA certified</li><li>
Call center experience required (3+ years preferred)</li><li>
Experience in medical claim processing is a plus</li><li>
Bi-lingual (English/Spanish)</li></ul><div><b>
The pay range for this role is $18.00 per hour. To be eligible for this position, you must reside in the same country where the job is located.</b></div><div><b>
IQVIA</b> is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div>
#LI-CES</div><div>
#LI-Remote</div><div>
#LI-DNP</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div></div><div></div>

Bi-lingual Pharmacy Tech Support/Call Center Rep (Work from Home)

Onco360

<div><div>Join our Growing Team making a difference in our Patient Lives! Onco360 is looking for a <b>Customer Care Specialist</b> based out of our Houston, TX<b> </b>pharmacy. This is a full-time position working hours between 8am-8pm<b> CST Monday through Friday and availability on Saturday and Sundays for hours between 8am-4:30pm CST.</b> <b>This is a remote work from home position with training at the Houston pharmacy.</b> Customer Care Specialists at Onco360 will work with the sales team and providers in monitoring all customer care issues.</div>
<div></div><div><div><b>Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturer</b><b>s.</b></div>
<div><div>A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.</div>
<div></div><div>We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.</div>
</div>
<div></div><div><b>Starting salary from $22.00 an hour and up</b></div>
</div><div></div><div><div>We offer great benefits including:</div>
<ul><li>Medical; Dental; Vision</li>
<li>401k with a match</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company paid benefits &ndash; life, and short and long-term disability</li>
</ul><div>Customer Care Specialist Responsibilities:</div>
<ul><li>Manages the customer care escalations email workflow.</li>
<li>Works with the customer service manager to ensure all sales team escalations are addressed daily.</li>
<li>Work all address exception reports given by the VP of pharmacy operations.</li>
<li>Report to the customer care manager any items that may cause escalations not to be completed.</li>
<li>Have knowledge of CPR+ and billing claim responses.</li>
<li>Escalate all issues to the proper pharmacy director, sales team rep or analytics team.</li>
<li>Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.</li>
<li>Work all projects that are assigned by the customer service manager</li>
</ul><div>Position Qualifications for Customer Care Specialist:</div>
<ul><li>Education/Learning Experience
<ul><li>High School Diploma required; Bachelor's degree preferred</li>
</ul></li><li>Work Experience
<ul><li>1 to 2 years of pharmacy billing or certified pharmacy technician required</li>
</ul></li><li>Skills/Knowledge
<ul><li>Customer service, problem solving, and excellent communication skills verbal and writing required.</li>
<li>Work independently with little to no guidance</li>
</ul></li><li>Licenses/Certifications
<ul><li>Required: State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent)</li></ul></li></ul></div></div>

Pharmacy Technician - Customer Care Specialist

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