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Principle Health Systems

<p></p><div><div><div><div><div><div><div><div>Home Health Scheduling Specialist/Medical Scheduler</div><div></div><div><br>
Principle Health Systems is hiring a Home Health Scheduling Specialist to support Principle Laboratory by scheduling home health patients for laboratory/mobile phlebotomy services. This role handles high volume calls (outbound and inbound), ensures call time efficiency, transfers/assists callers reaching out for various assistance, and navigates through multiple computer systems daily (Outlook, Vonage, Teams, Chat, Phlebio). The Home Health Scheduling Specialist is responsible for ensuring that incoming orders are logged and scheduled efficiently and that all customer and/or patient concerns are addressed urgently. The ideal candidate will have diligent attention to detail, excellent written and verbal communication skills and be self-motivated to achieve daily scheduling goals.</div><div></div><div><br>
Previous experience working within a call center or contact center with strong customer service skills is preferred.</div><br>
<div></div><ul><li>
Monday-Friday 9:00am-5:30pm</li><li>
Full-time, Permanent role</li><li>
$17.00/hour</li><li>
Competitive benefits available for full-time roles (health, vision, dental, 3 weeks PTO, 9 paid holidays and matching 401k)</li></ul><h1 class="jobSectionHeader">
RESPONSIBILITIES</h1><ul><li>
Order Management<ul><li>
Monitor incoming faxes and emails for new lab orders.</li><li>
Log all orders, save files, and verify for completeness.</li><li>
Communicate incomplete orders to the Sales team for follow-up.</li></ul></li><li>
Scheduling<ul><li>
Schedule patient draws via phone, aligning with defined route schedules and customer needs.</li><li>
Communicate scheduled orders, questions, and concerns to internal contacts via email and phone.</li></ul></li><li>
Customer and Patient Support<ul><li>
Address and/or escalate patient or customer issues promptly.</li><li>
Maintain detailed notes on all customer interactions and scheduled draws.</li></ul></li><li>
Additional Duties<ul><li>
Perform other duties as assigned to support team operations and organizational goals.</li></ul></li></ul><h1 class="jobSectionHeader">
REQUIREMENTS</h1><ul><li>
High school diploma or equivalent.</li><li>
Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.).</li><li>
Excellent written and verbal communication skills.</li><li>
Strong attention to detail with a proactive and problem-solving mindset.</li><li>
Ability to work independently and manage multiple tasks effectively.</li></ul><h1 class="jobSectionHeader">
PHYSICAL/MENTAL REQUIREMENTS</h1><ul><li>
Ability to sit at a desk and use a computer, phone, and office equipment for prolonged periods.</li><li>
Manual dexterity for typing and handling documents.</li><li>
Clear vision to read screens and printed materials.</li><li>
Effective hearing and speaking to communicate via phone and in-person.</li><li>
Emotional resilience to professionally manage stressful interactions</li></ul><div>
WHY YOU'LL LOVE WORKING HERE</div><div>
 We believe in supporting our team&mdash;both on the job and in life. Full-time employees enjoy a well-rounded benefits package designed to support your health, financial security, and overall well-being.</div><div></div><div><br>
Principle Health Systems has earned multiple Top Workplaces honors, including national recognition as a Top Workplace in the USA and being named a Top Workplace in the Healthcare Industry for three years in a row&mdash;a reflection of our commitment to a positive and rewarding work environment.</div><div></div><div><br>
OUR BENEFITS INCLUDE:</div><ul><li>
Comprehensive medical, dental, and vision insurance</li><li>
Company-paid basic life and long-term disability coverage</li><li>
Voluntary benefits including short-term disability, accident, and critical illness insurance</li><li>
401(k) retirement plan to help you plan for the future</li><li>
Generous Paid Time Off (15 days annually, accrued bi-weekly)</li><li>
9 paid company holidays each year</li><li>
On-demand access to earned wages&mdash;get paid when you need it</li><li>
Confidential support services for you and your family</li><li>
Mileage reimbursement and shift differentials available for eligible roles</li><li>
Exclusive employee discounts on fitness memberships, car services, and more!</li></ul><div></div><div><br>
READY TO MAKE AN IMPACT?</div><div>
Join a team that values your contribution, supports your growth, and is committed to delivering exceptional patient care.</div><div>
If you&rsquo;re looking for a meaningful career with a company that puts people first, we&rsquo;d love to hear from you.</div><div></div><div><i><br>
We are an Equal Opportunity Employer and are committed to providing reasonable </i><i>accommodations</i><i> </i><i>to</i><i> individuals with disabilities. If you require </i><i>accommodations</i><i> during the application or interview process, please contact </i><i>hradmin@principlehs.com</i><i>.</i></div></div></div></div></div></div></div><br>
<div></div>
9am to 5:30pm, Monday through Friday.</div>

Medical Scheduler

Durable Entry Doors

<p><b>Job Overview</b></p><p>We are seeking an energetic and motivated Phone Sales Representative to join our dynamic sales team. In this role, you will be the frontline ambassador, engaging with potential clients through outbound calls and warm calling techniques to promote our innovative technology solutions. Your enthusiasm and consultative selling skills will drive customer engagement, foster strong relationships, and close deals efficiently. This paid position offers an exciting opportunity to develop your sales expertise within a fast-paced, technology-driven environment.</p><p><b>Duties</b></p><ul><li>Conduct outbound calls to prospective clients, leveraging warm calling strategies to generate interest and build rapport</li><li>Engage in consultative selling by understanding customer needs and recommending tailored technology solutions</li><li>Utilize CRM software such as Salesforce to track leads, manage customer interactions, and update sales pipelines</li><li>Demonstrate proficiency in sales automation technologies to streamline outreach and follow-up processes</li><li>Negotiate terms effectively with clients, ensuring mutual satisfaction and deal closure</li><li>Maintain excellent communication skills to articulate product benefits clearly and persuasively over the phone</li><li>Collaborate with team members to share insights, improve sales techniques, and achieve collective targets</li></ul><p><b>Experience</b></p><ul><li>Proven experience in inside sales or telemarketing, preferably within a B2B (business-to-business) environment</li><li>Strong background in technology sales or technical sales experience is highly desirable</li><li>Familiarity with CRM systems such as GoHighlevel or other CRM software is essential</li><li>Demonstrated success in outbound calling, deal closing, and client communication</li><li>Experience with sales automation tools and sales technology adoption enhances effectiveness</li><li>Excellent negotiation skills combined with exceptional communication abilities in English</li><li>Call center experience or customer service background is a plus for understanding client needs and delivering outstanding service</li></ul><p>Join us to energize your sales career! We&rsquo;re dedicated to empowering our team members with the tools, training, and support needed to excel. If you&rsquo;re passionate about technology sales, thrive on building client relationships through effective phone communication, and are eager to grow professionally, we want to hear from you!</p><p>Pay: $49,503.82 - $59,617.50 per year</p><p>Work Location: In person</p>

Inside Sales and Customer Service Representative

CRYOPORT SYSTEMS

<div><p>Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions to meet the challenges of the biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. Our offerings span logistics, BioServices and biostorage, cryopreservation, and consulting, ensuring the highest standards of quality and reliability for sensitive materials. With our expansive platform of management solutions and decades of temperature-controlled supply chain expertise, Cryoport Systems helps Enable the Outcome&trade; by supporting certainty and precision in the supply chain, whether advancing groundbreaking therapies, supporting families on their reproductive journeys, or enhancing animal health programs.</p><p></p><p><b>
POSITION SUMMARY</b><br>
The Operations Manager - BioServices role ensures all operational activities are executed accurately and timely, following specific procedures and processes defined in work instructions created by Program Managers. The responsibilities of the Operations Manager - BioServices involves overseeing all projects performed in the BioServices area for multiple commercial and government clients and assembling various types of kits and label printing. These materials are stored at ambient (room temperature) to below freezing (including cryogenic) with potentially hazardous properties. This role will also require communicating with Program Managers, scheduling work and supervising staff, writing and updating SOPs, and other project-related activities.</p><p></p><div><b>
PRIMARY RESPONSIBILITIES (</b><b><i>include but are not limited to</i></b><b>):</b><br>
<ul><li>Lead and direct the safety and quality of daily operations. Oversee all tasks on the floor including Inventory System operations; aid and troubleshoot discrepancies when required.</li><li>Coordinate with program managers, customer service, and logistic center to ensure on-time delivery of project work and deadlines.</li><li>Will effectively communicate to ensure all project related information is conveyed in a timely and comprehensive manner.</li><li>Ensure all activities follow health, safety, and environmental statutory, regulatory, and company regulations.</li><li>Assure the on-time completion of document review (batch records, receipts, shipment orders, daily routine tasks, inspections, and logbooks) for completeness and accuracy. Ensures all job-related paperwork is correct, error-free, and completed as per SOPs.</li><li>Demonstrate solid technical writing abilities. Develop, revise, and assist in writing SOPs, work instructions, deviation investigations, and change controls.</li><li>Maintain and ensure the team remains current on safety, quality, and GMP training.</li><li>Perform administrative tasks including but not limited to scheduling and assigning duties, on call monitoring, attendance, disciplinary action management, planning and time off scheduling, hiring, and payroll.</li><li>Assists with Quality Control tasks such as verification, validation and calibration procedures as required.</li><li>Coordinate stock management and receipt of kit production, packaging, and labeling materials.</li><li>Manage stock levels of kit materials, packaging, and labeling components.</li><li>Ensures project work areas are kept clean and free of any possible safety hazards.</li><li>Monitors the inventory management system, temperature monitoring, and site infrastructure systems.</li></ul></div><ul><li>Works around hazardous substances and follows all safety guidelines to minimize exposure.</li><li>Assures compliance with cGMP requirements, safety, and company quality systems.</li><li>Responsible for complying with all company and HR policies and procedures.</li><li>Will lead, participate, and contribute to operational excellence and process improvement projects that cost-effectively deliver the business objectives.</li><li>Will always ensure strict client confidentiality.</li><li>To participate and contribute to operational excellence and process improvement projects that cost-effectively deliver the business objectives.</li><li>Supervision of temporary contract staff as required.</li><li>To participate in client audits, facility presentations and tours as needed.</li><li>Perform project/task-specific training as required.</li><li>May be assigned as the Designated Representative for their location for state licensing for commercial drug distribution.</li><li>Other duties as assigned</li></ul><p></p><div><b>
COMPETENCIES &amp; PERSONAL ATTRIBUTES</b><br>
<ul><li>Exhibit appropriate behavior, language, and appearance always.</li><li>Follows policy when escorting client sponsors through the facility, is courteous, and displays a positive attitude.</li><li>Maintains a professional manner when problems/conflicts arise.</li><li>Hands-on experience working with biological and pharmaceutical materials is desirable.</li><li>Hands-on experience working in clinical packaging and labeling is desirable.</li><li>Good understanding of quality management</li><li>Previous experience working with materials at ultra-low &amp; cryogenic temperatures is desirable.</li><li>Health, Safety and Environmental experience/qualification is desirable.</li><li>Flexible and adaptable with excellent interpersonal skills (at all levels).</li><li>Able to analyze problems and define solutions.</li><li>Attention to detail - &quot;right first time&quot; mentality.</li><li>Able to work under pressure and to support others within the team.</li><li>Builds customer commitment.</li><li>Supports operational excellence (30/30)</li><li>Focus on priorities (80/20)</li><li>Teamwork, collaboration, and accountability (90/10)</li><li>Emphasis on business growth</li></ul></div><ul><li>Passion for and alignment with, Cryoport's mission</li><li>A change agent and strong collaborator who is not afraid of challenging the status quo.</li><li>An individual who brings strong core values, quality, ethics, and integrity.</li><li>A collaborative team player who embraces and champions the culture.</li><li>Strong work ethic and ability to deliver results and meet commitments in a dynamic environment.</li><li>Exceptional and dynamic communications skills with the ability to inspire and influence people at all levels, build consensus and commitment, and effectively drive change throughout the organization at a rate that fits the corporate culture.</li><li>Exceptional organizational and planning skills, strong analytical abilities, and process orientation</li><li>Demonstrates a business process orientation to developing solutions.</li></ul><p></p><div><b>
QUALIFICATIONS AND EDUCATION REQUIREMENTS</b><br>
<ul><li>Degree level, or equivalent experience, in a relevant discipline.</li><li>Minimum 4 years' experience working in a GMP / GxP environment.</li><li>Minimum of 1 years' Managery experience preferred.</li><li>Hands-on experience working with biological and pharmaceutical materials and drug products.</li><li>Hands-on experience working in clinical packaging and labeling is desirable.</li><li>Line management experience is desirable.</li><li>Proficient in computer skills, specifically with Microsoft Office Suite.</li><li>Health, Safety, and Environmental knowledge is desirable.</li><li>Experience working in a contract development or manufacturing environment is a plus.</li><li>Willingness to function in an &quot;on-call&quot; rotation to support needs of business</li></ul></div><p></p><p><b>
DRUG TEST</b><br>
This position is subject to pre-employment drug testing in accordance with our commitment to maintaining a safe and drug-free workplace.</p></div>

Operations Manager-USA

Houston Methodist

<div>PRN Transporter position - 2nd shift 1p o 9p. When needed for weekends, 5p to 5a.<br>
<br>
At Houston Methodist, the Transporter position is responsible for transporting acute, intensive and critical care patients in a timely manner by wheelchair, transcart, stretcher or bed. This position supports the interprofessional team in delivering high quality patient care during transit. The Transporter position moves inpatients and outpatients to diagnostic testing and therapeutic areas, clinics, physician's offices, admissions and discharges throughout the complex. This position will assist with preventing patient falls by retrieving the Hover Mat/Jack, lifting and moving the patient to a stretcher and transporting the patient back to his/her room. The Transporter position must be able to communicate appropriately and work closely with nursing staff and co-workers. This position delivers patient room furnishings such as bed extensions, sleep chairs, and transports empty beds, as requested, as a backup duty when others are not available.
<div><b>FLSA STATUS</b><br>
Non-exempt<br>
<br>
<b>QUALIFICATIONS</b><br>
<br>
<b>EDUCATION</b><ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred
</li></ul><br>
<b>EXPERIENCE</b><ul><li>
One year of customer service, patient transportation or nursing aid experience preferred
</li></ul><br>
<b>LICENSES AND CERTIFICATIONS</b><br>
<b>Required</b><ul><li>
BLS - Basic Life Support or Instructor (AHA) - American Heart Association
</li></ul><br>
<b>SKILLS AND ABILITIES</b><ul><li>
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
</li><li>Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
</li><li>Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
</li><li>Demonstrates working knowledge of stretchers, wheelchairs, mobility of IV pump or IVs and beds as they relate to safety measures
</li>Demonstrates a working knowledge of isolation, infection control and safety procedures. Practices universal precautions at all times when assisting patients<br>
<li>
</li></ul><br>
<br>
<b>ESSENTIAL FUNCTIONS</b><br>
<br>
<b>PEOPLE ESSENTIAL FUNCTIONS</b><ul><li>
Communicates to both Nursing, Imaging and other departments as to any delays. Participates as a team player with nursing, ancillary staff and coworkers for moving the patient to tests, treatments and procedures. Documents assignments completely per department protocol.
</li><li>Interacts positively and effectively with patients and guests, as well as internal customers. Promotes a positive image of the department and Hospital through verbal and non-verbal communication with all persons and complies with personal appearance guidelines. Uses appropriate communication device to limit conversations to ensure HIPPA compliance.
</li><li>Trains and orients new transporters. Makes appropriate customer service decisions with problem-solving, setting/communicating trip delays, canceling and recalling assignments. Provides contributions towards improvement of department scores for turnover/retention/employee engagement on unit-based scorecard, i.e. peer-to-peer accountability.
</li></ul><br>
<b>SERVICE ESSENTIAL FUNCTIONS</b><ul><li>
Communicates to nursing department to notify staff of patient transport which includes reviewing patient passport for completeness and understanding for clarification of handoff, checks patient identification using two-step verification, prepares patient for transport identifying IV bags, Foley catheters, or infusion pumps, etc., needing special handling.
</li><li>Maintains adequate supply of transport equipment in lobbies and equipment rooms, as appropriate. Clears equipment left on floors, in hallways and unauthorized areas by moving them to designated equipment storage areas or reporting the equipment to the dispatcher, as appropriate.
</li><li>Properly disposes of soiled linen on department and/or nursing unit and removes other items left on equipment such as urinals, bedpans, emesis basins, etc. Removes some equipment no longer needed for the patient care from the transport equipment and places it in the soiled utility room, as appropriate.
</li><li>Contributes towards improving department scores for patient satisfaction/experience on unit-based scorecard through peer-to-peer accountability and providing timely transports.
</li></ul><br>
<b>QUALITY/SAFETY ESSENTIAL FUNCTIONS</b><ul><li>
Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families, keeping the safety of the patient in mind.
</li><li>Disinfects equipment before and after each use, allowing sufficient time for the disinfectant to dry thoroughly.
</li><li>Transports and stores oxygen tanks in approved holders. In collaboration with clinical staff as appropriate, ensures that oxygen cylinders selected are appropriate for use to reflect the current airflow status. Completes patient handoff when returning to department.
</li><li>Operates all transport equipment in a safe manner. Tags equipment needing extensive repairs, takes damaged equipment out of service and delivers appropriately for repair.
</li><li>Reports any potential harm or conflicting information to management for input in Patient Safety Net (PSN). Supports initiatives to prevent conditions such as pressure injuries, patient falls, and hospital-acquired infections. Contributes towards improving quality and safety scores on the unit-based scorecard, through peer-to-peer accountability.
</li></ul><br>
<b>FINANCE ESSENTIAL FUNCTIONS</b><ul><li>
Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Meets labor productivity standards by effectively managing established daily responsibilities and assignments.
</li></ul><br>
<b>GROWTH/INNOVATION ESSENTIAL FUNCTIONS</b>
Offers innovative solutions through participation in performance improvement hospital projects and activities. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education, completing and updating My Development plan on an on-going basis<br>
<ul><li>
</li></ul><br>
<br>
<b>SUPPLEMENTAL REQUIREMENTS</b><br>
<ul><b>
WORK ATTIRE</b><li><ul><li>
Uniform: No
</li><li>Scrubs: Yes
</li><li>Business professional: No
</li><li>Other (department approved): Yes
</li></ul></li><br>
<b>ON-CALL*</b><br>
<li><ul><li><i>Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.</i></li></ul></li><li><ul><li>
On Call* Yes
</li></ul></li><br>
<b>TRAVEL**</b><br>
<i>**Travel specifications may vary by department**</i><li><ul><li>
May require travel within the Houston Metropolitan area No
</li><li>May require travel outside Houston Metropolitan area No
</li></ul></li></ul></div><b>QUALIFICATIONS</b><br>
<br>
<b>EDUCATION</b><ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred
</li></ul><br>
<b>EXPERIENCE</b><ul><li>
One year of customer service, patient transportation or nursing aid experience preferred
</li></ul><br>
<b>LICENSES AND CERTIFICATIONS</b><br>
<b>Required</b>
BLS - Basic Life Support or Instructor (AHA) - American Heart Association<br>
<ul><li>
</li></ul><br>
<p><b>Company Profile:</b></p><p>
Houston Methodist Clear Lake Hospital is committed to leading medicine in Clear Lake and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, service and innovation. Houston Methodist Clear Lake provides a broad spectrum of adult, pediatric, medical and surgical care. It is an accredited chest pain center and acute stroke-ready designated through DNV. Houston Methodist Clear Lake offers advanced inpatient and outpatient services, including state-of-the-art imaging; childbirth center with a level II neonatal intensive care unit; minimally invasive surgery; cancer center; neurology and spine care; heart and vascular care; bariatric and digestive care; emergency care; primary care; rehabilitation services; and comprehensive orthopedics and sports medicine.</p><p>
Houston Methodist is an Equal Opportunity Employer.</p></div>

Transporter PRN

Prime Asset Management Company 

<p>Corcoran Legends Realty Management Company is looking for a versatile, organized, and proactive team member to support day-to-day operations across admin, data, customer service, and marketing. You’ll be the backbone that keeps our clients and internal processes running smoothly.</p><p>Responsibilities</p><p>Administrative Support: Manage calendars, schedule meetings, handle emails, and organize documents and files.</p><p>Data Entry: Accurately input, update, and maintain client and property data in our CRM and spreadsheets.</p><p>Customer Service: Respond to client inquiries via phone, email, and chat with professionalism and speed.</p><p>Call Center Support: Handle inbound/outbound calls related to property inquiries, account updates, and follow-ups.</p><p>Social Media Marketing: Create and schedule posts, engage with followers, and track basic performance metrics across platforms.</p><p>Coordination: Liaise between clients, vendors, and internal teams to ensure tasks are completed on time.</p><p>Qualifications</p><p>High school diploma required; Associate’s or Bachelor’s degree in Business, Communications, or related field is a plus.</p><p>1+ year experience in admin, data entry, customer service, or social media management preferred.</p><p>Strong typing speed and accuracy, with proficiency in Google Workspace, Microsoft Office, and CRM tools.</p><p>Excellent written and verbal communication skills.</p><p>Comfortable multitasking and managing multiple priorities in a fast-paced environment.</p><p>Reliable internet connection and a quiet workspace for remote work.</p>

Virtual Assistant/Data entry Specialist

Regency Integrated Health Services

<div><p><b>Primary Responsibilities</b></p><p>
The Certified Mediation Aide will prepare, administer, and document prescribed medications per protocol</p><p><b>
Essential Functions</b></p><ul><li>
Administers prescribed medications and treatments as defined by state regulations in accordance with company policy and procedure.</li><li>
Observe and report to the facility's charge nurse reactions and side-effects to medication shown by a resident</li><li>
Take and record vital signs prior to the administration of medication which could affect or change the vital signs</li><li>
Reports to charge nurse and documents reasons prescribed drugs are not administered.</li><li>
Administer regularly prescribed medication which the permit holder has been trained to administer only after personally preparing (setting up) the medication to be administered</li><li>
The medication aide will document the administered medication in the resident's medication administration record</li><li>
Administer oxygen per nasal canula or a non-sealing face mask only in an emergency; immediately after the emergency, the medication aide shall verbally notify the licensed nurse on duty or on call and appropriately document the action and notification.</li><li>
Apply specifically ordered ophthalmic, OTIC, nasal, and vaginal medication</li><li>
Be able to accurately follow all principals of good medication administration</li><li>
Assist in customary daily requirements and tasks in care and treatment such as bathing, feeding, dressing, observing intake of food, care of hair, nails, moving residents from area to area, responding to calls, etc., which includes lifting, transferring</li><li>
Helps charge nurses with the cleanliness of the nursing station, medication room and supply room.</li></ul><p><b>
Educational/Training Requirements</b></p><ul><li><p>
High school diploma or equivalent is preferred</p></li></ul><p><b>
Licensing Requirements</b></p><ul><li><p>
Successful completion of State Approved Medication Aide Training and Competency Evaluation Program. Good standing in the state registry is required.</p></li></ul><p><b>
Experience Requirements</b></p><ul><li>
Preferred one (1) year of previous health care experience</li><li>
Must demonstrate working knowledge of Universal Precautions and the Blood Borne Pathogen rules.</li></ul><p><b>
Physical Demands</b></p><p>
The physical demands described here are representative but not necessary all inclusive, of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to effectively communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><div><div><div>
Action</div><div> Rarely</div><div> Occasionally</div><div> Frequently</div></div><br>
<div><div>
Lifting - 1-25 lbs</div><div> </div><div></div><div>X</div></div><br>
<div><div>
Lifting - 25-50 lbs</div><div> </div><div></div><div>X</div></div><br>
<div><div>
Lifting - 50+ lbs</div><div> </div><div>X</div><div>
</div></div><br>
<div><div>Carrying - 1-25 lbs</div><div> </div><div></div><div>X</div></div><br>
<div><div>
Carrying - 25-50 lbs</div><div> </div><div></div><div>X</div></div><br>
<div><div>
Carrying - 50+ lbs</div><div> </div><div>X</div><div>
</div></div><br>
<div><div>Pushing/Pulling - 1-25 lbs</div><div> </div><div></div><div>X</div></div><br>
<div><div>
Pushing/Pulling - 25-50 lbs</div><div> </div><div></div><div>X</div></div><br>
<div><div>
Pushing/Pulling - 50+ lbs</div><div> </div><div>X</div><div>
</div></div><br>
<div><div>Sliding/Transferring - 1-25 lbs</div><div> </div><div></div><div>X</div></div><br>
<div><div>
Sliding/Transferring - 25-50 lbs</div><div> </div><div></div><div>X</div></div><br>
<div><div>
Sliding/Transferring - 50+ lbs</div><div> </div><div>X</div><div>
</div></div><br>
<div><div>Standing</div><div> </div><div></div><div>X</div></div><br>
<div><div>
Sitting</div><div> X</div><div>
</div></div><br>
<div></div><div><div>Walking</div><div> </div><div></div><div>X</div></div><br>
<div><div>
Speaking</div><div> </div><div></div><div>X</div></div><br>
<div><div>
Driving</div><div> X</div><div>
</div></div><br>
<div></div><div><div>Balancing/Climbing</div><div> </div><div>X</div><div>
</div></div><br>
<div><div>Stooping/Kneeling</div><div> </div><div></div><div>X</div></div><br>
<div><div>
Crouching/Crawling</div><div> </div><div></div><div>X</div></div><br>
<div><div>
Reaching</div><div> </div><div></div><div>X</div></div><br>
<div><div>
Hearing/Listening</div><div> </div><div></div><div>X</div></div><br>
<div><div>
Seeing</div><div> </div><div></div><div>X</div></div><br>
<div><div>
Turning/Twisting/Leaning</div><div> </div><div></div><div>X</div></div></div></div><p></p>

CERTIFIED MEDICATION AIDE-P

Harris County Toll Road Authority

<div><div><div><h2 class="jobSectionHeader"><b>Position Description</b></h2></div>
<div><p>The Senior Workforce Analyst is responsible for understanding customer service staffing and the factors that impact call volume and other customer touch-points. The primary responsibilities include, developing and overseeing schedules, supporting workforce analyst activities, reporting, and planning solutions to provide valuable insights to management for achieving established KPIs and re-evaluating, if needed. Maintains staff performance by monitoring call volume, adjusting and reallocating staff resources when necessary, and real-time productivity management. Creates and assesses the reporting of statistical data, analyzing trends, and tracking of real-time operational performance of agents within Customer Service. Completes routine forecasting of workforce needs, prepares scheduling based on the forecasts, and collaborates with other departments. Works under minimal supervision with considerable latitude for the use of initiative and independent judgment.<br>
<br>
<b>Duties and Responsibilities:</b></p><ul><li>
Tracks daily workloads and reconciles to staffing schedules to ensure Customer Service is staffed appropriately. Monitors real-time call queues and real-time staff performance and makes recommendations for adjustments to staffing levels to optimize performance. Alerts management so that adjustments can be made to ensure service level standards are obtained.</li><li>
Communicates with Management, Supervisors, and Trainers on all pertinent business issues, sharing responsibility for meeting service level standards and response time objectives across all contact channels. Forecasts and produces staff shift schedules taking into consideration offline activities such as coaching, training, administrative activities, and process changes that could negatively impact scheduling needs.</li><li>
Assists with training and development of Workforce Management staff to include utilizing workforce management techniques.</li><li>
Collects, analyzes, and maintains statistical data in order to develop short/long range scheduling forecast for entire Customer Service section. Reviews and summarizes agent productivity and adherence data for the creation of the monthly reports.</li><li>
Develops innovative schedules based on inbound volume and staff production trends in preparation for the staff schedule bid process. Tracks schedule bid rankings and distributes results to management.</li><li>
Assists Workforce Management Analyst in planning work load, work flow, work objectives and time utilization of workforce.</li></ul><br>
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Other Duties:</b><br>
<b>This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.</b></div><p></p>
<div><h2 class="jobSectionHeader"><b>Requirements</b></h2></div>
<div><p><b>Education and Experience:</b></p><ul><li>
Associate's degree in Computer Science, Technology, or a related field; equivalent work experience may substitute for formal education on a year-for-year basis.</li><li>
Minimum three (3) years of experience in call center workforce operations, customer service/relations reporting, or analytical reporting position of similar environment.</li><li>
Preference: Basic team leader or supervisory experience is a plus.</li></ul><b>
Knowledge, Skills, and Abilities:</b><ul><li>
Ability to research, analyze, and evaluate data and information to formulate conclusions and customizable reports and communicate guidance verbally or in writing.</li><li>
Ability to collaborate with management staff on projects and procedures.</li><li>
Ability to comprehend Automated Call Distribution System, key performance metrics and reports.</li><li>
Ability to meet deadlines and communicate the status of assignments.</li><li>
Ability to work independently as well as in a team environment and be open to change.</li><li>
Ability to multi-task and maintain effective time management skills.</li><li>
Strong analytical and organizational skills.</li><li>
Strong reporting and spreadsheet application skills.</li><li>
Proven ability to lead by example with motivation and encouragement.</li><li>
Excellent communication (written and verbal), listening, and interpersonal skills.</li><li>
Comprehensive knowledge of the existing automated business applications and their relationships to each other and interfaces to outside systems.</li><li>
Working knowledge of personal computers and related software: Microsoft Office including word processing, spreadsheets, and databases.</li></ul><b>
Physical Demands:</b><br>
The position mostly requires sitting in an office environment, occasionally some standing, and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required.<br>
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<b>NOTE:</b><b> </b>Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting but <b>ONLY information stated on the application will be used for consideration. &quot;See Resume&quot; will not be accepted for qualifications.</b></div><p></p>
<div><h2 class="jobSectionHeader"><b>General Information</b></h2></div>
<div><p><b>Position Type and Typical Hours Work:</b><br>
This is a full time position. Days of work and hours may vary based on the business needs of the department and shift to include days, evenings, nights, and weekends.<br>
<br>
<b>Work Environment:</b><br>
There are no major sources of discomfort. A normal office environment with acceptable lighting, temperature, and air condition is provided.<br>
<br>
<b>Reporting Relations:</b><br>
Reports To Position: Workforce Management Supervisor<br>
Supervises Positions:</p><div><b><br>
Employment may be contingent on passing a drug screen and meeting other standards.</b></div><div><b>
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.</b></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Equal Opportunity Statement</b></h2></div>
<p></p><div><div>Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.</div><div><br>
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx</div><div><br>
If you need special services or accommodations, please call (713) 274-5445 or email: ADACoordinator@bmd.hctx.net</div></div></div></div><p></p>
<br><div></div><div><div><div><p>Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.<br>
 <br>
The following list of benefits is offered <b>only</b> to employees in <b>regular</b><b> </b><b>(full-time)</b> positions:<br>
</p><ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Wellness</li><li>Life Insurance</li><li>Long-term Disability</li><li>Employee Assistance Program</li><li>10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.</li><li>10 county holidays plus one (1) floating holiday</li><li>Professional Development Opportunities</li><li>Dependent Care Reimbursement Plan</li><li>Healthcare Reimbursement Account</li><li>457 Deferred Compensation Plan</li><li>Retirement pension (TCDRS)</li><li>Transportation Assistance (Metro RideSponsor Program)</li></ul><div><i>In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.</i></div><br>
<b>For plan details, visit the Harris County benefits website: </b>https://benefitsathctx.com/</div></div></div><p></p>

Senior Workforce Analyst, Customer Service

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