case manager

receptionist

call center i

bilingual call center representative Jobs in Houston

bilingual call center representative

billing specialist

call center representative

Ivy Rehab Network

<div>
 <strong>
  State of Location:
  <br/>
  <br/>
 </strong>
 Texas
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Call Center Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
 <br/>
 <br/>
 Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Assignment:
 </strong>
 Temporary (90-Day Assignment) with Opportunity to Become Permanent
 <br/>
 <br/>
 <strong>
  Schedule:
 </strong>
 Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
 <br/>
 <br/>
 We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.
 <br/>
 <br/>
 The
 <strong>
  Patient Engagement Advocate
 </strong>
 (Healthcare Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
 <br/>
 <br/>
 <strong>
  Your Responsibilities Will Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.
  </li>
  <li>
   Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.
  </li>
  <li>
   Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.
  </li>
  <li>
   Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.
  </li>
  <li>
   Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.
  </li>
  <li>
   Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.
  </li>
  <li>
   Effectively inform and educate patients on insurance and about our financing/payment plan options.
  </li>
  <li>
   Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.
  </li>
  <li>
   Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.
  </li>
  <li>
   Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
  </li>
  <li>
   May work in other channels such as outbound, email, chat, etc.
  </li>
  <li>
   Perform other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  To Excel In This Role, You Should Possess
  <br/>
  <br/>
 </strong>
 <li>
  High School/GED or equivalent; College degree is preferable
 </li>
 <li>
  Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
 </li>
 <li>
  Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
 </li>
 Minimum Internet speeds of 10 Mbps upload and 150 Mbps download; Latency &lt;50 ms; and Packet Loss &lt;2%
 <li>
  Preferred typing aptitude of 50-70 WPM.
 </li>
 <li>
  Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)
 </li>
 <li>
  Demonstrated tenure in previous positions of at least 2-3 years
 </li>
 <li>
  Must have a dedicated, quiet workspace at home (with a door) to work without distractions
 </li>
 <li>
  Must be able to provide a reliable high-speed internet connection for remote work
 </li>
 <li>
  Excellent verbal and written communication skills and the ability to effectively engage with patients
 </li>
 <li>
  Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)
 </li>
 <li>
  Attention to detail
 </li>
 <li>
  Ability to work in a fast-paced environment
 </li>
 <li>
  Must be technically savvy, with demonstrated experience working with multiple systems and apps
  <br/>
  <br/>
 </li>
 <strong>
  We welcome you to apply if you hold the following attributes:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good listener
  </li>
  <li>
   Collaborative and team player
  </li>
  <li>
   Ability to display caring attitude and be empathetic
  </li>
  <li>
   Multi-task-carry on engaging conversation while following proper protocols for information capture
  </li>
  <li>
   Receptivity to coaching as well as understanding your strengths and opportunities for development
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why choose Ivy?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
  </li>
  <li>
   Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
  </li>
  <li>
   Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
  </li>
  <li>
   Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
  <br/>
  <br/>
 </em>
 ivyrehab.com
 <br/>
 <br/>
</div>


Healthcare Call Center Representative (Temp-to-Perm)

ReconMR

<div><p><b>PT/FT hours! Flexible scheduling!</b></p>
<p><b>
About Us:</b> At ReconMR we help some of the world&rsquo;s most prominent companies and organizations navigate their most pressing challenges. ReconMR is recognized as a leader in the Market Research industry. Join the team at ReconMR and join the conversation where you will work on important projects which provide critical information to help shape the future.</p>
<p><b>
What you'll do</b>:</p>
<p>
As a Survey Research Telephone Interviewer, you will conduct outbound calls and survey respondents on a wide variety of topics. Telephone Interviewers collect survey data by phone and complete the following duties on a daily basis: making outbound phone calls, reading a script verbatim, asking questions to respondents, and recording responses. You will conduct telephone interviews, Polls, and Customer Satisfaction Surveys. Never any sales or collections. Be part of an exciting company and make a difference with your work!</p>
<p><b>
Skill Requirements:</b></p>
<ul>
<li>Great communication skills and ability to speak clearly over the phone</li>
<li>Comfortable talking on the phone (Bilingual Spanish/English)</li>
<li>Basic reading, computer, and typing skills
<ul><li>30 Words Per Minute (net) Requirement. (Test your skills at www.typingtest.com)</li>
</ul></li><li>Basic understanding of good customer service</li>
</ul>
<p><b>Experience:</b></p>
<ul>
<li>No experience necessary. Paid Training provided.</li>
<li>Open to applicants under 18 years of age (16+)</li>
</ul>
<p><b>Schedules Available:</b></p>
<ul>
<li>Day, Evening, and weekend hours available. Check with your recruiter for available shift options.</li>
<li>Choose your own schedule (18-40 hours per week) within our available shift options.</li>
<li>Pay: $12.50 per hour for Spanish Bilinguals (can read and speak in both English and Spanish) per hour.</li>
<li>One weekend shift (Sat or Sun) required.</li>
</ul>
<p><b>Benefits:</b></p>
<ul>
<li>Bi-Weekly Pay</li>
<li>Affordable Health Benefits (for those who qualify)</li>
<li>Flexible Scheduling</li>
<li>Accelerated pay-raise program</li>
<li>Incentive games (cash, games, prizes, etc.)</li>
<li>Opportunities for advancement</li>
</ul>
<p><b>Location: 7324 Southwest Freeway Suite 1800, Arena Towers Two, Houston TX 77074</b></p>
<p><b>
We are located in the business building behind the Arena theater.</b></p>
<p><b>
VISITORS PARKING AVAILABLE IN GARAGE.</b></p>
<p><b>
ReconMR conducts scheduled interviews. Interviews take about 30 minutes and consist of basic interview questions, typing test, reading and skills assessments.</b></p></div>

Bilingual Call Center Representative

IQVIA

<div>Houston, United States of America | Full time | Home-based | R1537654</div>
<br><div><div><b>Bi-lingual Pharmacy Support Call Center Representative</b><br>
<i>Contract Remote Role &ndash; Location (Open to Remote US)</i></div><div>
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.</div><div>
IQVIA has the world&rsquo;s largest Commercial Sales &amp; Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.</div><div>
We are excited to announce that currently we are looking for a 100% remote (work from home&mdash;WFH) contract <b>Pharmacy Support Call Center Representative </b>to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The <b>Pharmacy Support Call Center Representative </b>is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div><b>
Role Purpose:</b></div><ul><li>
Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.</li></ul><div><b>
Job Responsibilities:</b></div><ul><li>
Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center</li><li>
Quickly assess the user's issue and provides first level support for problem resolution</li><li>
Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area</li><li>
Recognize operational challenges and suggest recommendations to management, as necessary</li><li>
Ability to work 40 hours per week under moderate supervision</li><li>
Multiple shifts available:</li></ul><h3 class="jobSectionHeader"><b>
8:00 am - 5:00 pm EST
</b></h3><h3 class="jobSectionHeader"><b>9:00 am &ndash; 6:00 pm EST</b></h3><h3 class="jobSectionHeader"><b>
10:00am &ndash; 7:00pm EST</b></h3><h3 class="jobSectionHeader"><b>
11:00 am &ndash; 8:00pm EST</b></h3><div><b>
Minimum Education &amp; Experience:</b></div><ul><li>
High School Diploma or equivalent</li><li>
Pharmacy Technician experience required</li><li>
HIPAA certified</li><li>
Call center experience required (3+ years preferred)</li><li>
Experience in medical claim processing is a plus</li><li>
Bi-lingual (English/Spanish)</li></ul><div><b>
The pay range for this role is $18.00 per hour. To be eligible for this position, you must reside in the same country where the job is located.</b></div><div><b>
IQVIA</b> is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div>
#LI-CES</div><div>
#LI-Remote</div><div>
#LI-DNP</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div>

Bi-lingual Pharmacy Tech Support/Call Center Rep (Work from Home)

TSI - Transworld System, Inc

<div>Overview:
<p><b>
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, &ldquo;Harver&rdquo;. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.</b>
</p><p><b>Full Time and Part Time positions available (Part time schedule is every Saturday from 8am-5pm and 3 evenings per week from 5-8pm)</b></p><p></p><p><b><i><br>
Please Join Us: Open House</i></b></p><p><b><i>
Wednesday, May 20th 10am-2pm</i></b></p><p><b><i>
10900 Corporate Centre Dr Suite 100 Houston, TX 77041</i></b></p><p><b><i>
Please bring an updated copy of your resume!</i></b></p><p></p><div><b><br>
Work Location:</b> This is an onsite position in Houston, TX.</div><div><b>
Compensation</b><b>:</b> $15-16/hour</div><div></div><div><br>
Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.</div><div></div><div><b><br>
Why should you consider TSI?</b></div><ul><li>
Paid training</li><li>
Team-oriented work environment</li><li>
Growth opportunity</li><li>
Generous bonus opportunity</li><li>
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!</li></ul><br>
<div></div>
Responsibilities:
<div>
This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.</div><ul><li>
Accurately assess the consumer&rsquo;s financial condition by conducting thorough inquiries.</li><li>
Determine the reason for delinquency and find creative solutions to resolve the situation.</li><li>
Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.</li><li>
Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitorin collection activities, and updating accounts in compliance with established corporate policies and procedures.</li><li>
Adhere to the State and Federal regulations pertaining to collection activities.</li><li>
Meet corporate standards for call quality assurance and structure.</li></ul>
Qualifications:
<ul><li>Outgoing, assertive, competitive, persuasive</li><li>
Enjoys dealing with the public</li><li>
Possesses or is capable of acquiring superb negotiation skills</li><li>
Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.</li><li>
Is able to work a flexible schedule which may include weekends.</li><li>
Must have a high school diploma, some college preferred</li></ul><div><b>
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.</b></div><div></div><div><br>
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.</div><div></div><div><br>
INDSJ</div><br>
<div></div>
Pay Range: USD $15.00 - USD $16.00 /Hr.</div>

Collections Specialist - Onsite Houston, Texas

サイネオス・ヘルス

<div><div><div><p><b>Updated:</b> April 10, 2026<br>
<b>Location:</b> Houston, TX, United States<br>
<b>Job ID:</b> 15158-OTHLOC-CktwYfw1
</p><div><div>Not ready to apply?<br>
Join our Talent Network
</div></div><div><p><b>Description</b>
</p><p><b>You&rsquo;re a proactive problem-solver and have the ability to make customers feel like your friend.</b></p><p>
In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.</p><p><b>
You will</b>:</p><ul><li>
Provide timely and accurate responses to inbound calls, emails, and other communications from customers</li><li>
Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns</li><li>
Identify and resolve patient issues or escalate to appropriate internal teams as needed</li><li>
Maintain detailed and accurate records of patient interactions and transactions in our contact center software system</li><li>
Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements</li></ul><p><b>
Essential Requirements:</b></p><ul><li>
High school diploma or equivalent</li><li>
Bilingual (English/Spanish)</li><li>
1-3 years&rsquo; experience in customer service, call center operations or related fields</li><li>
Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences</li></ul><p><b>
Desired Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree</li><li>
Experience in the pharmaceutical or healthcare industry</li><li>
Willingness to work flexible hours, as needed</li></ul><p>
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.</p><p><b>
Why Syneos Health?</b> Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.</p><p>
Work Here Matters Everywhere | How are you inspired to change lives?</p><p><i>
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)</i></p><p>
Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
<br>
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.</p><p>
7485</p><p><br>
400002491</p></div></div></div></div><div></div>

Bilingual Virtual Patient Support Specialist

Boston Scientific

<div><p><b>Additional Location(s):</b> N/A</p><p><b>
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance</b></p><p>
At Boston Scientific, we&rsquo;ll give you the opportunity to harness all that&rsquo;s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we&rsquo;ll help you in advancing your skills and career. Here, you&rsquo;ll be supported in progressing &ndash; whatever your ambitions.
</p><p><b>Shift Hours: Monday - Friday 10:00 AM - 7:00 PM</b></p><p></p><p><b><br>
About this role:</b></p><p>
Call Center I is responsible for obtaining necessary information to verify and update all shipping information for BSC patients. They will handle inbound and outbound phone calls for this purpose. They will also contact patients when their study is complete to ensure the return of the cardiac monitor.</p><p></p><p><b><br>
Work Mode</b></p><p>
At Boston Scientific, we value collaboration and synergy. This role follows a onsite work model, requiring employees to be in our local office five days per week.</p><p></p><p><b><br>
Relocation</b></p><p>
Relocation assistance is not available for this position at this time.</p><p></p><p><b><br>
VISA</b></p><p>
Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time</p><p></p><p><b><br>
Your responsibilities will include:</b></p><ul><li>
Outbound/Inbound calls to and from patients, practice, or the sales force to obtain missing or incomplete information</li><li>
Release orders for shipment once all prerequisites are met.</li><li>
Perform duties that retrieve company equipment</li><li>
Generate and send recovery letters</li><li>
Proficient in the use and mechanics of all Company Cardiac Event Monitors</li><li>
Clearly communicate information to patients and internal customers</li><li>
Provide prompt and friendly customer service</li><li>
Earns others&rsquo; trust and respect through consistent honesty and professionalism in all interactions.</li><li>
Perform special projects and other duties as assigned</li></ul><p><b><br>
Required qualifications:</b></p><ul><li>
0-1 Years with High School Diploma and/or Equivalent experience, training , or apprenticeships</li><li>
Sitting for extended periods of time will be required</li><li>
Use of hands repetitively to type, handle, and operate standard office equipment will be required</li><li>
Employee will work under typical office conditions</li><li>
All employees must pass drug test, and must have valid proof of eligibility to work in the USA.</li></ul><p></p><p><b><br>
Preferred qualifications:</b></p><ul><li>
One to two years of experience in a customer service role</li><li>
Must be able to handle a high volume of work</li><li>
Experience working with confidential information</li><li>
High degree of professionalism and comfortable taking/receiving calls</li><li>
Intermediate skills in Microsoft Office</li><li>
Ability to work in a fast paced environment</li><li>
Capable of operating a digital telephone system</li><li>
Ability to type accurately.</li><li>
Bilingual is a plus</li></ul><p></p><p><b><br>
Requisition ID: 627385</b></p><p><b>
Minimum Salary: $ 26520</b></p><p><b>
Maximum Salary: $ 45136</b></p><p></p><p><br>
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) &ndash; see www.bscbenefitsconnect.com&mdash;will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. <b>At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.</b></p><p></p><p><br>
Compensation for <b>non-exempt (hourly), non-sales roles</b> may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).</p><p></p><p><br>
Compensation for <b>exempt, non-sales roles </b>may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).</p><p></p><p><b><br>
For MA positions</b>: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.</p><p></p><p><br>
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.</p><p></p><p><br>
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.</p><p></p><p><br>
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company&rsquo;s policies or protocols change with regard to COVID-19 vaccination.</p><p></p><p><br>
Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.</p></div>

Call Center I

Energy Ogre

<div><p>At Energy Ogre, our Member Care Agents play a vital role in guiding new members through their onboarding journey, ensuring they understand and experience the full value of our service from day one. As a Member Care Agent, you&rsquo;ll be the first point of contact for new members, helping them transition smoothly while addressing their questions and concerns with expertise and care. This position is in-office at our Houston, TX headquarters and reports to the Member Care Lead.</p><p><b>
Essential Duties and Responsibilities</b></p><ul><li>
Provide exceptional customer service that reflects Energy Ogre&rsquo;s commitment to excellence.</li><li>
Communicate the value of our service to potential customers.</li><li>
Address inquiries and concerns with professionalism, expertise, and efficiency.</li><li>
Work collaboratively across departments to resolve member issues, striving for one-call resolutions.</li><li>
Assist members via phone, chat, and email, ensuring a seamless and consistent experience.</li><li>
Craft clear, professional, and accurate responses to inbound email inquiries.</li><li>
Handle incoming calls and proactively assist members with their questions and concerns.</li><li>
Ensure availability to respond to member inquiries promptly and meet departmental SLAs.</li><li>
Wrap up account details within 60 seconds after each call for efficiency.</li><li>
Take ownership of pending account issues, ensuring timely resolution.</li><li>
Clear member email queues by the end of each day.</li><li>
Complete task-related projects and assignments within designated SLA timelines.</li><li>
Collaborate with teammates to address account-related issues and ensure timely resolutions.</li><li>
Follow departmental procedures to maintain service quality and minimize unattended calls.</li><li>
Provide feedback and suggestions to improve team workflows and enhance the member experience.</li></ul><p><b>
Note:</b></p><p>
This job description provides a general overview of the position. Additional responsibilities and tasks may arise to support Energy Ogre's mission and member satisfaction goals.<br>
</p><p><b>Third-Party Submissions:</b><br>
No agency or third-party candidates, please.</p><p><b>
No Sponsorship:</b></p><p>
Applicants must be currently authorized to work in the United States on a full-time basis.</p><p>
</p><p></p><p><b>Qualifications</b></p><ul><li>
Customer service experience (or related field) with a strong passion for helping people.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to manage multiple communication channels (phone, chat, email) efficiently.</li><li>
Strong organizational skills with keen attention to detail.</li><li>
Problem-solving mindset focused on achieving one-call resolutions.</li><li>
Proven ability to collaborate in a team environment.</li><li>
Proficiency in meeting SLAs and managing time effectively.</li><li>
Eagerness to learn and adapt to evolving processes.</li></ul><p><b>
Education &amp; Experience</b></p><ul><li>
High School Diploma or equivalent.
</li><li>Previous experience in customer service, or a related field.
</li><li>Proficiency in computer applications, including Microsoft Office (Word, Excel) and G-Suite.</li></ul></div>

Call Center - Member Care Agent

Explore 193+ Call center representative in Houston this May. Find roles across top companies and apply now to boost your career.