airport passenger service agent -tpa

catering - bartender

food service manager - airport lounge Jobs in Tampa

food service manager - airport lounge

passenger service agent

premium airport lounge buffet attendant Jobs in Tampa

premium airport lounge buffet attendant

food service manager airport lounge

Sodexo

<div>Role Overview:
SodexoMagic has an opportunity for a Food Service Manager at Tampa International Airport (TPA). Our airport lounges are dedicated spaces for passengers to relax and rejuvenate while awaiting their next adventure. Join our team of experience-makers and food fanatics and be part of creating memorable experiences! 
SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin &ldquo;Magic&rdquo; Johnson, and Sodexo. As a certified minority company, we deliver food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities and aviation lounges. This strategic alliance between Magic Johnson Enterprises and Sodexo, Inc., enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.
Incentives: Paid Airport Parking What You'll Do:
<ul><li>have oversight of daily food operations and deliver a high-quality product;</li><li>
achieve company and client financial targets and goals;</li><li>
develop and maintain client and customer relationships;</li><li>
motivate, coach, mentor and develop frontline (hourly) staff; and/or</li><li>
ensure Sodexo standards are met to include compliance with company food and physical safety programs.</li></ul>
What We Offer:
<div>Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:</div> 
<div></div><ul><li>
Medical, Dental, Vision Care and Wellness Programs</li><li>
401(k) Plan with Matching Contributions</li><li>
Paid Time Off and Company Holidays</li><li>
Career Growth Opportunities and Tuition Reimbursement</li></ul><div>
More extensive information is provided to new employees upon hire.</div>
What You Bring:
<ul><li>have previous food and beverage experience within hotels, restaurants or similar upscale hospitality venues;</li><li>
seeking bilingual candidates; the ability to communicate in Spanish would help manage this workforce;</li><li>
have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;</li><li>
possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;</li><li>
exhibit flexibility to take on additional responsibilities as needed; and/or</li><li>
demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs.</li></ul>
Who We Are:
<div>At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.</div><div></div><div> 
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you&rsquo;re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.</div>
Qualifications &amp; Requirements:
<div>Minimum Education Requirement - High School Diploma or GED or Equivalent 
Minimum Management Experience - 1 year</div></div>

Food Service Manager - Airport Lounge

<div><div>Now Hiring &ndash; Food &amp; Beverage Attendant (Delta Sky Club) 
Location: Tampa International Airport (TPA) &ndash; Sodexo 
Pay Rate: $16.50/hour (Weekly Pay) 
Schedule: Open availability required, including weekends and holidays 
Selected candidates must be able to pass a TSA background check and drug screening, 
 
Step into a premium hospitality environment. Sodexo is seeking polished, service‑focused professionals to join our team at the Delta Sky Club&mdash;an exclusive airport lounge known for its comfort, elevated service, and beautifully curated guest experience. As a Food &amp; Beverage Attendant, you&rsquo;ll help create a welcoming, seamless environment by maintaining clean, well‑presented buffet stations, ensuring food quality and freshness, and offering attentive, professional support to guests throughout their visit. In this role, you&rsquo;ll work in a clean, structured, and well‑organized setting where standards matter and teamwork is strong. It&rsquo;s an excellent opportunity for individuals who take pride in presentation, enjoy delivering consistent service, and want to grow within a polished, high‑standard hospitality operation. 
 
What You&rsquo;ll Do:</div><ul><li>
Maintain and present buffet stations with a focus on cleanliness, organization, and visual appeal.</li><li>
Ensure food items are fresh, properly stocked, and meet quality standards.</li><li>
Provide warm, professional, and attentive service to all guests.</li><li>
Anticipate guest needs and respond promptly with a service-first mindset.</li><li>
Keep dining, service, and lounge areas clean and well-maintained at all times.</li><li>
Support team operations in a fast-paced, detail-oriented environment.</li></ul><div>
What We&rsquo;re Looking For:</div><ul><li>
1&ndash;2 years of customer service or hospitality experience (food service, hotel, retail, airport, or similar).</li><li>
Strong attention to detail and pride in maintaining high standards.</li><li>
Professional demeanor with excellent communication skills.</li><li>
Ability to stay organized and efficient in a fast-paced setting.</li><li>
Team-oriented mindset with a positive, reliable attitude.</li><li>
Food &amp; beverage or buffet experience is a plus.</li></ul><div>
Requirements:</div><ul><li>
Must pass a TSA background check and drug screening.</li><li>
Open availability, including weekends and holidays.</li><li>
Reliable transportation.</li></ul><div>
Perks &amp; Benefits:</div><ul><li>
Medical, dental, and vision coverage.</li><li>
Paid time off.</li><li>
401(k) with company match.</li><li>
Career growth and advancement opportunities.</li><li>
Weekly pay.</li></ul><div>
Why Join Us:</div><ul><li>
Work in a clean, upscale lounge environment&mdash;not a traditional restaurant setting.</li><li>
Be part of a team that values professionalism, consistency, and guest experience.</li><li>
Gain experience with high-level service standards recognized across the hospitality industry.</li><li>
Build a pathway into leadership and long-term hospitality careers.</li></ul><div>
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.</div></div>

Premium Airport Lounge Buffet Attendant

Tampa International Airport

<div><div>Volunteer Ambassadors and Community Support Manager
 - (MAN00003E)</div><div></div><div> 
Under the general direction of the Senior Manager of Guest Experience, the Volunteer Ambassadors and Community Support Manager have direct oversight and management of the Airports Volunteer Ambassador Program, and serves as the liaison to Travelers Aid, the USO, Crisis Center of Tampa Bay, and the Airport Chaplains. This role is responsible for recruiting, training, supervising, and scheduling over 200 Volunteer Ambassadors who staff the airport's various information kiosks. Additionally, this role is responsible for building strong partnerships and maintaining positive relationships with multiple local community organizations and the local Visitor and Convention Bureau partners to bring unique opportunities to the airport, which enhance our guests&rsquo; overall experience.
Requires availability for emergency call-in.
SUPERVISES OTHERS: YES
FLSA STATUS: EXEMPT
COMPENSATION: $80,000 - $92,000 Based on Experience
ESSENTIAL FUNCTIONS<ul><li>
Manages and develops work standards and guidelines for the Volunteer Ambassador Program</li><li>
Clarifies and resolves day-to-day issues regarding organizational procedures, practices, programs, and projects</li><li>
Manages a dedicated budget line, ensuring strong accountability of the Aviation Authorities&rsquo; finances</li><li>
Represents Guest Experience at meetings, functions, and events within the Authority</li><li>
Serves as a liaison and initial point of contact for other airport volunteer groups, Traveler&rsquo;s Aid, Airport Chaplains, and the USO</li><li>
Thinks critically and strategically to set long-term goals and develop action plans to keep the volunteer program at the forefront of the aviation industry</li><li>
Accountable for the well-being and support of airport volunteers, providing individual training for their job responsibilities and offering mentorship and guidance</li><li>
Proactively engages with community non-profits and travel bureaus to bring unique experiences to the airport and to promote the Tampa Bay area to our guests</li><li>
Acts with empathy, cultural diversity and fosters inclusivity within the organization and community.</li><li>
Ensures airport volunteer staff comply with authority standards regarding personal appearance, fostering a professional work environment.</li><li>
Oversee the maintenance and accountability of volunteer staff&rsquo;s equipment, ensuring adherence to established guidelines and promoting operational efficiency.</li><li>
Regular and reliable attendance is required as an essential function of the position.</li></ul>
This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.
COMPETENCIES<ul><li>
Decision Making: Apply logic and practical thinking to decision making; Gather necessary input to take action based on one's best thinking given the time available; draw correct and reasonable conclusions based on data and information.</li><li>
Developing Others: Displays a genuine intent to foster the long-term learning or development of others through coaching, managing performance, and mentoring.</li><li>
Delegating: Giving authority and power to individuals to make decisions and take actions related to their role.</li><li>
Initiative: The ability to proactively identify opportunities or problems, take appropriate action without being prompted, and work independently to achieve goals, improve outcomes, or contribute new ideas.</li></ul>
REQUIRED FOR ALL HCAA JOBS<ul><li>
In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee&rsquo;s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.</li><li>
Complies with all HCAA Policies, Standard Procedures, Rules and Regulations, and Operating Directives.</li></ul>
QUALIFICATIONS<ul><li>
Bachelor&rsquo;s Degree in Public or Business Administration, Airport Management, or related field.</li><li>
Five (5) years&rsquo; experience in a non-profit, social service, guest relations, or related field.</li><li>
Three (3) years leadership or supervisory experience.</li><li>
Or equivalent combination of education, training, and experience.</li><li>
Must possess a valid Florida Driver License.</li></ul>
_________________________________________________________________________________
KNOWLEDGE, SKILLS, AND ABILITIES<ul><li>
Knowledge of Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations governing airport operations.</li><li>
Knowledge of airport operations, maintenance and other airport-related activities</li><li>
Knowledge of federal, state, and local rules and regulations pertaining to airport operations and security.</li><li>
Knowledge of best practices in customer service, enhancing passenger experience and operational efficiency at the airport.</li><li>
Ability to establish clear direction, motivate teams, and foster a work culture focused on ongoing leaning and performance goals.</li><li>
Ability to communicate effectively orally and in writing.</li><li>
Ability to establish and maintain effective working relationships with others within and outside the Authority.</li><li>
Ability to handle restricted, sensitive, and confidential information.</li><li>
Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.</li></ul>
_____________________________________________________________________________________
PHYSICAL ABILITIES<ul><li>
Frequent standing, walking &amp; sitting</li><li>
Occasional lifting up to 50 Ibs</li><li>
Occasional bending, stooping, pushing, pulling, dragging &amp; reaching overhead</li><li>
Continuous typing</li><li>
Occasional use of car/light truck</li></ul>
The Hillsborough County Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.
The Hillsborough County Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application, testing and hiring process. The decision to grant reasonable accommodation requests will be made case-by-case.<div> 
</div></div><div>
Primary Location US-FL-Tampa</div><div>
Work Locations OFFICE-HCAA</div><div>
Job Manager</div><div>
Organization Terminal Operations and Guest Experience</div><div>
Schedule Regular</div><div>
Shift Standard</div><div>
Job Type Full-time</div><div>
 Rotating</div><div>
Job Posting 04/01/2026, 6:54:17 PM - Closing Date 04/17/2026, 10:59:00 PM</div></div>

Volunteer Ambassadors and Community Support Manager

Hilton

<div>PT PM Server - Che Vita Lounge - Hilton Tampa Downtown
A PM Server is responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. 
 
What will I be doing? 
As a Server, you would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
<ul><li>Respond to guest requests in a timely, friendly and efficient manner</li>
<li>Ensure knowledge of menu and restaurant promotions and specials</li>
<li>Take guest food and/or beverage orders and input orders in appropriate point-of-sale system</li>
<li>Retrieve and deliver food and beverage orders in a timely manner</li>
<li>Ensure guest satisfaction throughout the meal service</li>
<li>Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations</li>
<li>Ensure serving station is well-stocked at all times</li>
</ul>What are we looking for? 
We are seeking a professional server who is excited to be part of the Che Vita opening team. The ideal candidate is positive, outgoing, and driven, with a &ldquo;make it happen&rdquo; attitude.
Candidates should have 2&ndash;3 years of experience as a server in an upscale restaurant, ideally Italian, as well as prior experience as a host or busser. A strong understanding of beverage programs and wine menus is essential, along with the ability to engage with guests in a way that is both fun and professional&mdash;helping to create memorable Che Vita Experiences.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>In addition, we look for the demonstration of the following key attributes:
<ul><li>Quality</li>
<li>Productivity</li>
<li>Dependability</li>
<li>Customer Focus</li>
<li>Adaptability</li>
</ul>What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

PT PM Server - Che Vita Lounge - Hilton Tampa Downtown

<div><div>Public Safety Dispatcher III
 - (DIS00002Y)</div><div></div><div> 
Under the general direction of the Public Safety Dispatch Supervisor, the Public Safety Dispatcher III is part of the Airport Police Department that coordinates with AOC operations dispatchers, monitors and dispatches public safety and security activity within the airport and surrounding area 24 hours a day. The position requires enhanced knowledge of the Public Safety Dispatch Center is responsible for assisting and developing new Public Safety Dispatchers as assigned through complex responses as well as answering emergency phone calls, processing sensitive information, and dispatching first responders by radio when required. Will serve as a Lead Dispatcher when assigned.
This position requires flexibility to work rotating shifts, including days, evenings, overnights, weekends, and holidays, to meet the demands of our 24/7 operations.
Requires availability for emergency call-in.
SUPERVISES OTHERS: NO
FLSA STATUS: NON-EXEMPT
COMPENSATION: $28.00+ Based on experience
ESSENTIAL FUNCTIONS<ul><li>
Monitors airport audio and video communication systems.</li><li>
Give continual guidance and instruction to Public Safety Dispatch I personnel to enhance their knowledge.</li><li>
Assist the Public Safety Dispatch Supervisor in developing enhanced training.</li><li>
Receives incoming 911 emergency and non-emergency calls for assistance, makes inquiries to solicit relevant information, and assesses information to determine the nature and urgency of calls for assistance.</li><li>
Determines the location of the incoming emergency and non-emergency calls initiated from landlines or cellular phones using a Global Positioning System (GPS).</li><li>
Enters operations or public safety-related information into the Computer Aided Dispatch (CAD) system and redirects calls to specific or alternate emergency responding agencies or departments.</li><li>
Dispatches emergency response personnel using digital and analog voice communications equipment and/or an emergency computer dispatch system.</li><li>
Initiates emergency and non-emergency callbacks to obtain or provide additional information or to follow up on disconnected calls.</li><li>
Operates various computer systems and programs, including aviation-specific systems, airport facility systems and equipment, security alarm systems, and closed-circuit television (CCTV) systems.</li><li>
Accesses and enters sensitive law enforcement data in local, state, and federal databases for investigative purposes, including the Florida Crime Information Center (FCIC) and the National Crime Information Center (NCIC) databases.</li><li>
Researches local, state, and federal databases when requested or when circumstances dictate to review criminal justice records, search for outstanding warrants, locate other relevant data, and provide information to emergency response personnel before arrival at the emergency location.</li><li>
Activates the Authority emergency communications notification system to notify tenants and authorities of emergencies, impending severe weather, and other critical airport operational impacts.</li><li>
Responds to requests from the general public and tenants regarding airport operations and public safety issues.</li><li>
Regular and reliable attendance is required as an essential function of the position.</li></ul> 
This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.
COMPETENCIES<ul><li>
Collaboration: Able to bring people together to leverage their skills, talents, and knowledge to achieve a common purpose; Creates synergy, resulting in a combined effort with greater results than those achieved by individuals.</li><li>
Self-Management: Manages own time, priorities, and resources to achieve goals.</li><li>
Goal Orientation: Being persistent and showing perseverance in achieving concrete and tangible results out of personal responsibility; getting optimum results from situations; being ready to take action and showing tenacity in case of obstacles or resistance.</li><li>
Dependability: Being trustworthy, punctual, and reliable, consistently fulfilling commitments and responsibilities, and being counted on to deliver quality work on time, demonstrating a consistent and predictable performance level across tasks and situations.</li></ul>
REQUIRED FOR ALL HCAA JOBS<ul><li>
In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee&rsquo;s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.</li><li>
Complies with all HCAA Policies, Procedures, and Standards.</li></ul>
QUALIFICATIONS<ul><li>
High School Diploma or equivalent.</li><li>
Must possess a valid Florida Driver License.</li><li>
One (1) year experience in dispatching calls for assistance or performing customer service duties.</li><li>
Or equivalent combination of education, training, and experience.</li><li>
Must Complete Airport Police Public Safety Dispatch Training Program within 6 months of hire.</li><li>
Must have Florida Department of Health 911 Public Safety Telecommunicator Certification within one year of hire.</li></ul>
_________________________________________________________________________________
KNOWLEDGE, SKILLS, AND ABILITIES<ul><li>
Knowledge of CJNET, FCIC, and NCIC law enforcement databases.</li><li>
Knowledge of CJIS Security Clearance Expectations within the Airport Operations Center.</li><li>
Knowledge of the Airport Communication Center regulations and standard operating procedures and airport operations and public safety dispatching systems related to the area of assignment.</li><li>
Knowledge of airport operations, law enforcement, emergency medical, and fire terminology based on the area of assignment</li><li>
Ability to communicate effectively orally and in writing.</li><li>
Ability to establish and maintain effective working relationships with others within and outside the Authority.</li><li>
Ability to handle restricted, sensitive, and confidential information.</li><li>
Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.</li><li>
Ability to give direction and guidance to less experienced personnel in a constructive way.</li><li>
Assist PSD supervisors in developing enhanced training for unit.</li></ul>
_____________________________________________________________________________________
PHYSICAL ABILITIES<ul><li>
Occasional standing &amp; walking</li><li>
Continuous sitting</li><li>
Occasional lifting up to 50 Ibs</li><li>
Occasional bending, stooping, pushing, pulling &amp; dragging</li><li>
Continuous typing</li><li>
Occasional use car/light truck</li></ul>
The Hillsborough County Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.
The Hillsborough County Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application, testing and hiring process. The decision to grant reasonable accommodation requests will be made case-by-case.<div> 
</div></div><div>
Primary Location US-FL-Tampa</div><div>
Work Locations OFFICE-HCAA</div><div>
Job Dispatch Operator</div><div>
Organization Public Safety &amp; Security</div><div>
Schedule Regular</div><div>
Shift Standard</div><div>
Employee Status Non-Management</div><div>
Job Type Full-time</div><div>
Job Level Rotating</div><div>
Job Posting 04/01/2026, 8:14:35 PM - Closing Date Ongoing</div></div>

Public Safety Dispatcher III

<div><div>121015.Senior Program Manager - Strategic Services
 - (MAN00003B)</div><div></div><div> 
Under the general direction of the Director of Strategic Services, the Senior Manager - Program Manager leads and coordinates cross-functional strategic programs that translate airport strategy into measurable operational, commercial, and guest-experience outcomes. This role owns program-level alignment across defined organizational strategies, operational units, commercial partnerships, and other stakeholders to deliver initiatives that improve guest experience, revenue, efficiency, and long-term resilience.
SUPERVISES OTHERS: NO
FLSA STATUS: EXEMPT
COMPENSATION: $115,000 + Based on Experience
ESSENTIAL FUNCTIONS<ul><li>
 Strategic Alignment:<ul><li>
Ensure that multiple projects support and drive the organization's overall strategic objectives and business goals.</li><li>
Convert high-level strategic priorities into program roadmaps, success metrics, scope, and prioritized workstreams.</li></ul></li><li> 
Program Oversight:<ul><li>
Manage the full lifecycle of a program, coordinating and monitoring all constituent projects to ensure cohesive progress.</li></ul></li><li> 
Performance Monitoring:<ul><li>
Track key performance indicators (KPIs) to assess program success and identify areas for improvement.</li><li>
Produce concise executive-level summaries illustrating progress, next steps and/or impacts.</li></ul></li><li> 
Budget and Resource Management:<ul><li>
Oversee applicable budgets and allocate resources effectively.</li><li>
Develop capacity plans to align with timelines and operational peaks.</li></ul></li><li> 
Risk and Dependency Management:<ul><li>
Identify and manage potential risks and dependencies between projects to prevent issues from hindering program success.</li></ul></li><li> 
Stakeholder Communication:<ul><li>
Provide regular updates on program progress, challenges, and objectives to executive leadership and other stakeholders.</li><li>
Provide oversight and direction to steering committees, task forces, and focus teams.</li></ul></li><li> 
Team Leadership:<ul><li>
Lead, motivate, and support project managers and team members, fostering collaboration to achieve shared program goals.</li><li>
Provides technical guidance to project staff, conducting training and process mentoring to enhance team capabilities when embedded in focus teams.</li></ul></li><li> 
Process and capability building:<ul><li>
Standardize and educate the organization on strategic ideation and delivery frameworks (Agile, Design Thinking, etc.), informed decision making (DVF process, decision matrices), and inter- and intradepartmental handoff protocols.</li></ul></li><li> 
Regular and reliable attendance is required as an essential function of the position</li></ul>
This list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.
COMPETENCIES<ul><li>
Sound Judgement: The ability to make sound and timely decisions by analyzing and understanding situations and information clearly, by carefully examining the details. Exhibits a sense of urgency where appropriate.</li><li>
Empowerment: Shares and instills in others a sense of responsibility to enhance their commitment and ownership; Encourages ownership and responsibility through teambuilding and development, which results in individuals solving problems on their own through creativity and innovation.</li><li>
Decisiveness: Thinking outside the box; taking appropriate risk when getting things done with resources available, resulting in actionable output.</li><li>
Driving Innovation: Develops fresh ideas and new approaches that provide solutions to all types of workplace challenges; develops new ways to solve problems and achieve results. Rewarding unique ideas and solutions that result in success.</li></ul>
REQUIRED FOR ALL HCAA JOBS<ul><li>
In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee&rsquo;s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.</li><li>
Complies with all HCAA Policies, Procedures, and Standards.</li></ul>
QUALIFICATIONS (EDUCATION, EXPERIENCE, LICENSES &amp; CERTIFICATIONS<ul><li>
Bachelor's Degree from an accredited college or university in business administration, project management, business analytics, human factors, computer science or related field</li><li>
At least five (5) years leading complex, multi-stakeholder strategic programs or portfolios in transportation, aviation, infrastructure, or similarly regulated, operation-intensive environments.</li><li>
Or equivalent combination of education, training, and experience.</li><li>
Must possess a valid Florida Driver License.</li></ul>
PREFERRED QUALIFICATIONS (EDUCATION, EXPERIENCE, LICENSES &amp; CERTIFICATIONS)<ul><li>
MBA or advanced degree in a related field from an accredited college or university</li><li>
Certification in Project Management (CAPM), Certified ScrumMaster (CSM), Program Management Professional (PgMP), Agile Certified Practitioner, or similar</li></ul>
KNOWLEDGE, SKILLS, AND ABILITIES<ul><li>
Proven experience translating ambiguous strategic priorities into clear, actionable programs with measurable outcomes.</li><li>
Ability to develop and deliver executive briefings, written reports, presentations, dashboards, and formal documentation tailored to C-suite leaders, senior executives, operational teams, technical stakeholders, and external partners, translating complex strategic and technical information into clear, actionable guidance.</li><li>
Proficiency in collaborative project management platforms (e.g. Microsoft Teams, Microsoft Project, Clickup) and client/customer management tools (e.g. Salesforce)</li><li>
Ability to define outcome metrics, interpret performance data, and use findings to adjust strategy and delivery on a fluid cadence</li><li>
Hands-on experience in roadmapping, asset coordination plans, and phased rollouts</li><li>
Working knowledge of governance authoring, compliance checks, and contingency plans for on-going operations</li><li>
Ability to communicate effectively orally and in writing at all levels of the organization</li><li>
Ability to establish and maintain effective working relationships with cross-functional teams and stakeholders within and outside the Authority</li><li>
Ability to handle restricted, sensitive, and confidential information</li><li>
Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism</li><li>
Facilitates effective meetings, workshops, and briefings, driving alignment, decisions, and documented outcomes.</li><li>
Communicates risks, dependencies, and changes proactively, maintaining trust and minimizing disruption across stakeholders.</li><li>
Skill in establishing structured communication cadences, status reporting processes, and documentation standards to ensure transparency, alignment, and accountability throughout program execution.</li><li>
Strong communication and presentation skills.</li></ul>
PHYSICAL ABILITIES<ul><li>
Occasional standing &amp; walking</li><li>
Sitting up to 6 hours per day</li><li>
Occasional lifting up to 20 Ibs</li><li>
Occasional bending, stooping, pushing, pulling &amp; dragging</li><li>
Continuous typing</li><li>
Occasional use of car/light truck</li></ul>
The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.
The Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application, testing and hiring process. The decision to grant reasonable accommodation requests will be made case-by-case.<div> 
</div></div><div>
Primary Location US-FL-Tampa</div><div>
Work Locations OFFICE-HCAA</div><div>
Job Manager</div><div>
Organization Marketing</div><div>
Schedule Regular</div><div>
Shift Standard</div><div>
Employee Status Manager</div><div>
Job Type Full-time</div><div>
Job Level Day Job</div><div>
Job Posting 03/12/2026, 7:54:45 AM - Closing Date Ongoing</div></div>

Senior Program Manager - Strategic Services

Prospect Airport Services

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more—Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
 
Job Summary: 
Responsible for providing wheelchair assistance to passengers requiring assistance at the airport at all stages between curb side and aircraft.
 
Benefits: 
<ul>
<li>Competitive pay with daily access to earned wages.</li>
<li>Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age.</li>
<li>Voluntary Additional Coverages through AFLAC: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity.</li>
<li>Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit.</li>
<li>Paid Time Off (PTO) - Location specific leave policy.</li>
<li>Exclusive Travel Discounts:</li>
<li>ID90 Discount Program - Industry-exclusive deals on hotels, car rentals, cruises, and more!</li>
<li>Concur - Discounted cars and hotels</li>
<li>Tuition Discount with Purdue Global.</li>
</ul>
Job Duties: 
<ul>
<li>Push wheelchairs for passengers requiring assistance at airport, ensuring professional customer experience.</li>
<li>Assist passengers requiring wheelchair assistance in transporting and checking in or claiming baggage.</li>
<li>Lift, assist passengers requiring wheelchair assistance up or downstairs of aircraft and in or out of wheelchairs.</li>
<li>Gather wheelchairs from the concourse and return them to the staging area for usage. </li>
<li>Adhere to all safety procedures and policies.</li>
<li>Perform other related duties as assigned within the appropriate skill and experience capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma or GED.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
<li>Proficient in English.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to frequently lift, move up to 70 lbs; Constantly push, pull up to 70 lbs; and constantly walk, stand, reach above shoulder, climb, crawl, stoop, squat, kneel, & bend.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

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