arabic/english bilingual expert

call center agent position Jobs in Alexandria

call center agent position

customer support operations - egypt Jobs in Alexandria

customer support operations - egypt

french+english bilingual customer service representative Jobs in Alexandria

sales representative

french english bilingual customer service representative

TalentPop App

<div>
 <em>
  If you're looking for a role where your language skills can make a real difference, we have the perfect opportunity for you.
  <br/>
  <br/>
 </em>
 We're seeking a Frrench+English Bilingual Customer Service Representative to join our remote team and act as a vital link between our brand and our French-speaking customers.
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 In this role, you'll be a trusted voice, providing solutions and clear information via both voice calls and live chat. This isn&rsquo;t just about transactions; it's about building trust and ensuring every customer feels heard and valued.
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 What You'll Be Doing
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 <ul>
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   Provide excellent support: Deliver prompt and friendly service in French and English, handling a variety of customer questions and issues.
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   Troubleshoot and resolve: Use your problem-solving skills to calmly find effective solutions for customers.
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   Document interactions: Maintain accurate records of all customer communications to ensure seamless service.
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   Contribute to improvement: Share customer feedback and insights to help us enhance our processes and products.
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   Collaborate effectively: Work as a key member of our remote team, staying aligned on goals and priorities.
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  </li>
 </ul>
 What We're Looking For
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 <ul>
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   Language Skills: Complete fluency in French and English (both written and spoken).
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   Experience: At least 1 year of remote bilingual customer service experience, preferably in e-commerce, tech support, or a contact center.
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   Tech Proficiency: Familiarity with customer support platforms like Zendesk, Gorgias, or Shopify is a plus.
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   Soft Skills: You are a patient, detail-oriented person with a genuine desire to help others.
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   Work Style: You can work independently and communicate clearly with a remote team.
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  </li>
 </ul>
 Tools You'll Need
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   A personal PC or laptop with an i5 processor or higher.
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   A stable internet connection with a minimum of 15 Mbps upload and download speeds.
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   A quiet, professional workspace for calls.
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 </ul>
 What We Offer
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   Permanent remote work: Enjoy the freedom of working from home full-time.
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   Competitive pay: We offer a great wage with annual reviews.
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   Paid time off: Take the time you need to rest and recharge.
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   Health stipend: We provide a monthly stipend to support your well-being.
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   Performance bonuses: Your hard work will be rewarded with performance-based bonuses.
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   Supportive culture: Join a team that values fairness, open communication, and your professional growth.
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 </ul>
 <strong>
  Ready to make a real impact with your language skills? We're excited to learn more about you.
 </strong>
</div>


French+English Bilingual Customer Service Representative

Paradise Inn Group

<div><div><b>Job Details and Benefits:</b></div><ul><li>
5+ Years in The Same Position in Hotels Is a Must.</li><li>
Attractive and competitive salary packages.</li><li>
Luxury accommodation for non-resident hires.</li><li>
Monthly performance-based bonuses.</li><li>
Private health insurance.</li><li>
Life insurance coverage.</li></ul><div><br>
<b>
Job Description:</b></div><ul><li>
We are looking for an experienced F&amp;B Manager who will be in charge of managing all F&amp;B operations and offering top-notch service to guests.</li><li>
Take care of the personnel, the finances, and the orders for food and beverages.</li><li>
Forecast, plan, and manage all of the selected candidates while putting a strong emphasis on employee morale and client satisfaction. Our main objective is to boost revenue.</li><li>
Establish goals, KPIs, timetables, rules, and regulations.</li><li>
Maintain top-notch internal and external customer service standards.</li><li>
Provide a report on sales performance and productivity to the central management.</li></ul><div><br>
<b>
Job Requirements:</b></div><ul><li>
5+ years in the same position in Hotels is a MUST or Experience in luxury French Restaurants.</li><li>
Demonstrated expertise in managing food and beverages.</li><li>
A bachelor's degree in a relevant area of study.</li><li>
Practical experience with a variety of computer software applications (MS Office, restaurant management software, POS).</li><li>
Expertise in assigning a variety of duties.</li><li>
Updated with best practices and trends in food and beverage.</li><li>
The ability to fulfil financial goals and manage personnel.</li><li>
Customer-focused and service-oriented.</li><li>
The capacity to identify issues quickly and find solutions.</li><li>
Advanced level of leadership and communication abilities.</li><li>
Excellent standards for grooming.</li><li>
Willingness to grow personally and as a team member.</li></ul><div><br>
<b>
About Paradise Inn Group for Hotels and Resorts:</b></div><ul><li>
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront, where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.</li><li>
Accommodations: The hotels have 5 room categories. All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.</li><li>
Amenities: Coffee tray, Satellite TV, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.</li><li>
Facilities: 24-hour room service, Laundry, Dry cleaning, 24-hour security, and Valet parking.</li><li>
Halls: Queen Elizabeth, Prince of Wales, King Edward.</li><li>
Outlets: Blue Harbor Cafe &amp; Restaurant - Skyroof Rooftop Lounge.</li><li>
Locations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait Citadel.</li><li>
Near to the Central Bank of Egypt, Embassies and Consulates, and Tourist Organizations, 24 mins / 8 km to the City Centre of Alexandria.</li></ul><div><br>
Paradise Inn Group for Hotels and Resorts.<br>
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Chain of 3 hotels in Alexandria, Egypt.
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Le Metropole Hotel. Windsor palace hotel and Paradise inn beach resort, maamoura.
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<b>Le Metropole Hotel:
</b><br>
Built in 1902 as a heritage hotel, French style all rooms are newly renovated, facing the Mediterranean coast, including sky-view fine dining restaurants serving the finest cuisines and wine with live music and luxurious halls: Les Versailles, Salon Soulous.
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<b>Locations:</b> 52 Saad Zaghloul St, Raml Station
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The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, and 2 km from Qaitbait Citadel. Near the Central Bank of Egypt, Embassies and Consulates, and Tourist Organizations, 24 mins / 8 km to the City Centre, Alexandria.
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<b>Windsor Palace Hotel:
</b><br>
Built in 1906 as a heritage hotel, English style, all rooms are newly renovated, facing the Mediterranean coast, including two restaurants: Blue Harbor Sea View ( casual dining )
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Skyroof rooftop lounge, sea view ( lounge and nightclub,) and luxurious halls such as Queen Elizabeth, Prince of Wales, King Edward.<br>
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<b>Locations:</b> 17 El Shuhada St, Alexandria.
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The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, and 2 km from Qaitbait Citadel. Near the Central Bank of Egypt, Embassies and Consulates, and Tourist Organizations, 24 mins / 8 km to the City Centre of Alexandria.
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<b>Paradise Inn Beach Resort Maamoura:
</b><br>
Built in 1999 next to Al Montazah Gardens, in El Maamoura, the resort offers the ultimate modern style, coupled with unparalleled services. The hotel is rich with its own private sandy beach, an outdoor pool, and a kids pool, all surrounded by a spacious garden, filled with colorful flowers and trees, and includes 3 wedding venues (Blue Star Indoor Hall, Flamingo Beach, Florence garden)<br>
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<b>Location: </b>El-Shaheed Yousef El-Sebaey Maamoura Beach, Maamoura, Alexandria.Egypt.</div><br>
<b>
About Paradise Inn Group:</b><p><br>
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.</p></div>

Food & Beverage Manager

SME Careers

<div>
 You will review AI-generated Arabic and English responses and/or generate high-quality bilingual training content, evaluating reasoning quality and step-by-step problem-solving while providing expert feedback that helps models produce answers that are accurate, logical, and clearly explained. You will assess solutions for accuracy, clarity, and adherence to the prompt; identify errors in methodology or conceptual understanding; fact-check information; write high-quality explanations and model solutions that demonstrate correct methods; and rate and compare multiple AI responses based on correctness and reasoning quality. This is an hourly paid, fully remote contractor role with flexible work-from-anywhere hours. This job is with SME Careers (a subsidiary of SuperAnnotate), a fast-growing AI Data Services company providing training data for many of the world&rsquo;s largest AI companies and foundation model labs&mdash;your work directly helps improve the world&rsquo;s premier AI models.
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  Key Responsibilities
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 </strong>
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   Develop AI Training Content: Create detailed prompts in various topics and responses to guide AI learning, ensuring the models reflect a comprehensive understanding of diverse subjects. (English proficiency required: Minimum C1)
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   Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance. (English proficiency required: Minimum C1)
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   Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases. (English proficiency required: Minimum C1)
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 </ul>
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  Your Profile
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 </strong>
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   Bachelor&rsquo;s degree (or higher) in Linguistics, Translation, Arabic Language, Communications, Journalism, or a related field.
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   Native or near-native Arabic proficiency with strong writing and editing skills across Modern Standard Arabic and at least one major dialect (Egyptian Arabic preferred).
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   Minimum C1 English proficiency (reading and writing) for bilingual evaluation and instruction adherence.
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   3+ years of professional experience in translation, localization, editorial QA, content quality, or linguistic review (or equivalent).
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   Excellent attention to detail and ability to apply detailed rubrics consistently in high-volume, hourly contractor work.
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   Strong fact-checking habits and comfort validating claims using reputable sources when required by task guidelines.
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   Ability to identify reasoning gaps, methodological errors, and unclear explanations&mdash;even when language is fluent.
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   Comfort working independently in a remote, asynchronous environment with reliable availability and communication.
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   Prior experience with AI data training, annotation, or evaluation workflows is strongly preferred.
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   Familiarity with Arabic localization conventions for MENA (terminology, formatting, cultural nuance) is preferred.
  </li>
 </ul>
</div>


Arabic/English Bilingual Expert

Concentrix

<p></p><div><p>Job Title:
</p>Spanish B2B Sales Development Specialist
<p></p><p>Job Description
</p>The Associate Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
<ul><li>Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
</li><li>Provide accurate weekly/ monthly/ quarterly sales forecast
</li><li>Mastery of product knowledge and technical understanding of services to assess client requirements
</li><li>Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
</li><li>Manage external competitive pressures and handle objections to retain customers or win new customers
</li><li>Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
</li><li>Work with your team and management to provide a professional experience during all interactions with customers and prospects
</li><li>Maintain the customer management system (CRM) to ensure all relevant data is captured
</li><li>Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
</li><li>Work with a team and report directly to a Sales Manager
</li></ul><p></p><p>Location:
</p>EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
<p></p><p>Language Requirements:
</p>English, Spanish (Required)
<p></p><p>Time Type:
</p>Full time
<p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div><p></p>

Spanish B2B Sales Development Specialist

<div>
 In this hourly-paid, fully remote contractor role, you will review AI-generated responses and/or generate safety-focused evaluation content, assess reasoning quality and step-by-step problem-solving, and provide expert feedback so outputs are accurate, safe, and clearly explained. You will annotate and evaluate content in English and Arabic; you must be fluent/proficient (near-native or native) in Arabic and able to apply Minimum C1 English to interpret prompts and policies precisely. Your annotations on these explicit tasks will be used to prevent the Large Language Model from generating unintentional or adversarial, toxic, or unsafe outputs. The types of explicit content you may be exposed to may include, but are not limited to, those of a sexual, violent, or psychologically disturbing nature. This role is with SME Careers, a fast-growing AI Data Services company and a subsidiary of SuperAnnotate that provides AI training data for many of the world&rsquo;s largest AI companies and foundation-model labs, helping improve the world&rsquo;s premier AI models.
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  Key Responsibilities
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 </strong>
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   Curate and label safety-focused training examples (including adversarial/red-team cases) in English and Arabic that probe model behavior across hate/harassment, sexual content, self-harm, violence, bias, illegal services, malicious activity, malicious code, and misinformation&mdash;capturing nuance and intent with Minimum C1 English and near-native French proficiency.
  </li>
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   Review, score, and compare multiple model responses against safety policy and quality rubrics, documenting why an output is safe/unsafe and identifying failure modes such as evasion, normalization, escalation, or procedural enablement.
  </li>
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   Continuously stress-test and audit model behavior for policy gaps and edge cases; flag ambiguous scenarios, propose clearer decision rules, and help maintain consistent annotation standards across reviewers.
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  </li>
 </ul>
 <strong>
  Your Profile
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree or higher in a relevant field (e.g., Communications, Linguistics, Psychology, Law/Policy, Security Studies) or equivalent professional experience.
  </li>
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   Near-native or native Arabic proficiency (reading/writing) for high-precision safety labeling and cultural-linguistic nuance.
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   Minimum C1 English proficiency (reading/writing) for policy interpretation, prompt understanding, and consistent documentation.
  </li>
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   Experience in Trust &amp; Safety, content moderation, policy enforcement, risk operations, investigations, or safety evaluation work.
  </li>
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   LLM red teaming experience is a must (proven ability to probe safety boundaries and document adversarial patterns).
  </li>
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   Strong knowledge of safety domains: Hate &amp; Harassment, Sexual content, Suicide &amp; Self-Harm, Violence, Bias, Illegal goods/services, malicious activities, malicious code, and deliberate misinformation.
  </li>
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   Emotional resilience: an understanding that this role requires annotating texts that contain unsafe, explicit, and/or toxic content, including content of a sexual, violent, or psychologically disturbing nature.
  </li>
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   Excellent judgment under ambiguity, with the ability to apply written policies consistently and explain decisions succinctly.
  </li>
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   Comfort working as an hourly contractor: dependable throughput, clear documentation, and responsiveness across time zones.
  </li>
  <li>
   Previous experience with AI data training / annotation / evaluation is preferred.
  </li>
  <li>
   Strong hands-on experience using tools like Perplexity, Gemini, ChatGPT and others.
  </li>
 </ul>
</div>


Arabic Trust & Safety Data Trainer

Technofuture Elseyouf

<p>Sales, Engagement, and Follow-up</p><ul><li>​<b>Lead Outreach:</b> Identify, qualify, and initiate contact with potential clients via phone, email, and in-person meetings to present the educational services.</li><li>​<b>Sales Pitch:</b> Clearly and persuasively articulate the features, benefits, and unique value of the educational service, demonstrating how it meets the client's specific needs.</li><li>​<b>Conversion:</b> Effectively manage the sales pipeline to close deals and meet agreed-upon monthly and quarterly sales targets.</li><li>​<b>Follow-up and CRM:</b> Maintain consistent, structured follow-up with all leads and new clients. Accurately update and manage all sales activities and interactions within the <b>CRM system</b>.</li><li>​<b>Objection Handling:</b> Address client questions and concerns professionally and skillfully to move the sales process forward.</li></ul><p><b>Qualifications and Skills Required</b></p><ul><li><b>Experience</b>: A minimum of two years of experience in a sales role, preferably within the Education or Services sector.</li><li><b>Education</b>: Bachelor&rsquo;s Degree in Marketing, Business Administration, or a related field.</li><li><b>Communication</b>: Excellent verbal and written communication skills (in English, and preferably Arabic). Persuasion Skills: A strong ability to build rapport, establish trust, and close sales effectively.</li><li><b>Technical Proficiency</b>: Competency in using Microsoft Office suite (Excel, PowerPoint) and CRM software.</li><li>Personal Attributes: Highly energetic, results-driven, and capable of working under pressure to meet demanding sales goals.</li></ul><p>Job Type: Full-time</p><p>Pay: From E&pound;8,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Sales representative : 1 year (Required)</li></ul>

Sales Representative

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>02-09-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF39840U</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li><br>
</ul>
<p></p><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Call Center Agent Position - Sutherland

Explore 53+ French english bilingual customer service representative in Alexandria this March. Find roles across top companies and apply now to boost your career.