customer service representative Jobs in Cairo

customer service representative

call center representative

call center specialist

customer service receptionist Jobs in Cairo

customer service receptionist

hbme - contact center agent Jobs in Cairo

hbme - contact center agent

front desk agent

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We're looking for a dynamic and customer-focused Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you'll play a vital role in creating exceptional first impressions and ensuring every visitor experiences warm, professional service. This position offers an exciting opportunity to be part of a collaborative team that values efficiency, empathy, and excellence in hospitality.
 
 
 <ul>
 <li>
 Create, modify, and manage guest reservations with accuracy and attention to detail
 </li>
 <li>
 Handle group booking inquiries and coordinate group check-ins and check-outs
 </li>
 <li>
 Execute check-in and check-out procedures following established protocols while maintaining a friendly demeanor
 </li>
 <li>
 Anticipate guest needs and respond promptly to requests with a solution-oriented approach
 </li>
 <li>
 Maintain comprehensive knowledge of hotel facilities, room types, amenities, pricing, dining options, and current promotions
 </li>
 <li>
 Manage multiple tasks simultaneously while maintaining composure and professionalism
 </li>
 <li>
 Provide exceptional customer service by addressing guest concerns with empathy and decisiveness
 </li>
 <li>
 Communicate effectively with other departments to ensure seamless guest experiences
 </li>
 <li>
 Maintain organized records and ensure accurate documentation of all transactions
 </li>
 <li>
 Support team members and contribute to a positive, inclusive work environment
 </li>
 <li>
 Perform night shift rotations as needed to ensure continuous front desk coverage
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Fluency in English with excellent verbal and written communication skills
 </li>
 <li>
 Proficiency in at least one additional language (Arabic, French, or German preferred)
 </li>
 <li>
 Strong interpersonal and people skills with a genuine passion for customer service
 </li>
 <li>
 Proven ability to remain calm, patient, and empathetic when handling challenging situations
 </li>
 <li>
 Excellent organizational and time management abilities
 </li>
 <li>
 Proficiency with computer systems and hotel Property Management Systems (PMS)
 </li>
 <li>
 Detail-oriented mindset with strong accuracy in data entry and record-keeping
 </li>
 <li>
 Ability to work flexibly, including night shifts and rotating schedules
 </li>
 <li>
 Team player mentality with collaborative spirit and supportive attitude
 </li>
 <li>
 Professional appearance and demeanor
 </li>
 <li>
 Conflict resolution and problem-solving capabilities
 </li>
 <li>
 Ability to multitask and prioritize effectively in a fast-paced environment
 </li>
 <li>
 Previous hospitality, front office, or customer service experience (preferred)
 </li>
 <li>
 Familiarity with reservation systems and hotel operations (preferred)
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 <ul>
 <li>
 A passionate and inspired team that creates unique experiences for all they meet.
 </li>
 <li>
 We recognize and celebrate our team and individual success
 
 
 </li>
 </ul>
 Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 <ul>
 <li>
 Constant standing and walking throughout shift.
 </li>
 <li>
 Frequent lifting and carrying up to 30 lbs.
 </li>
 <li>
 Occasional kneeling, pushing, pulling, lifting.
 </li>
 <li>
 Occasional ascending or descending ladders, stairs and ramps.
 
 
 </li>
 </ul>
 Visa Requirements: Must be legally permitted to work in Egypt.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates at Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
 </li>
 </ul>
</div>

Front Desk Agent

Magnet

<div>
 
 
 Employer Overview:
 
 
 
 A premium wellness and fitness studio located in New Cairo dedicated to providing high-quality classes and a welcoming environment for clients. The studio focuses on delivering exceptional customer experiences while promoting healthy and active lifestyles.
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Front Desk Receptionist is responsible for managing daily front desk operations and ensuring a smooth and positive client experience. This role involves greeting clients, managing bookings, coordinating schedules, and supporting studio operations in a professional and organized manner.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Greet and welcome clients in a friendly and professional manner upon arrival.
 </li>
 <li>
 Handle incoming phone calls, messages, and client inquiries promptly and professionally.
 </li>
 <li>
 Manage class bookings, cancellations, and schedule updates through the studio booking system.
 </li>
 <li>
 Process client payments and maintain accurate client records.
 </li>
 <li>
 Coordinate with instructors regarding class schedules and operational needs.
 </li>
 <li>
 Assist instructors with class preparation and scheduling when required.
 </li>
 <li>
 Ensure the reception area and studio entrance remain organized, clean, and presentable.
 </li>
 <li>
 Provide general administrative support related to front desk operations.
 </li>
 <li>
 Maintain a positive client experience and address basic client concerns or requests.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Undergraduate student or currently pursuing a university degree.
 </li>
 <li>
 English fluency is a MUST.
 </li>
 <li>
 0&ndash;1 year of experience in customer service, reception, hospitality, or similar roles is preferred.
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Friendly and welcoming personality
 </li>
 <li>
 Organized and detail-oriented
 </li>
 <li>
 Reliable and punctual
 </li>
 <li>
 Basic scheduling and booking management
 </li>
 <li>
 Payment handling and record keeping
 </li>
 <li>
 Basic administrative support skills
 </li>
 <li>
 Familiarity with booking systems or CRM platforms
 </li>
 <li>
 Basic proficiency in standard office software and digital tools
 </li>
 <li>
 Ability to maintain a professional and presentable front desk environment
 </li>
 <li>
 Ability to manage multiple client requests efficiently
 </li>
 <li>
 Ability to work flexible hours, including evenings or weekends when required
 </li>
 <li>
 Strong customer service orientation and problem-solving capability
 </li>
 </ul>
 
 
</div>

Receptionist (Internship)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26021037
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Le M&eacute;ridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert

Holiday Inn

<div>Are you ready to take your hospitality career to the next level? At Holiday Inn Cairo Citystars, a proud GPTW Certified hotel, we believe in creating unforgettable experiences for our guests and a vibrant workplace for our team. If you&rsquo;re passionate about exceptional service and thrive in a dynamic environment, we want you to be our next Duty Manager!
Your Day-to-Day<ul><li>
Manage the day-to-day activities of the front office department consisting of reception, bellmen, doormen, valet, phone operators, guest relations and concierge, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
</li><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li><li>
Monitoring and supporting progress toward IHG Rewards Club &amp; Ambassador enrolments, IHG Guest Heartbeat, Colleague Heartbeat, Social Media reviews against departmental goals.</li><li>
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
</li><li>Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.</li><li>
Utilize True Hospitality skills to drive guest &amp; colleague engagement.
</li><li>Monitor, coordinate and execute the special needs and requests of IHG Rewards club guests, Ambassador guests, VIP, repeat guests and members of frequency program(s).
</li><li>Participates in an ongoing employee recognition program.
</li><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li><li>
Supervises same day selling procedures to maximize room revenue and property occupancy.</li><li>
Monitors advance deposit procedure</li><li>
Co-ordinates billing with the Finance Department</li><li>
Ensures Front desk handles billing and cash in accordance with Hotel&rsquo;s standards</li><li>
Co-ordinates group arrivals and departures</li><li>
Responds to positive and negative comments expressed in Guest Comment Cards and develops strategies to improve comment card results</li><li>
Implementing the customer recognition/service program, communicating and ensuring the process.</li><li>
Assists in the review of comment cards and guest satisfaction results with employees.
</li><li>Ensures employees have the proper supplies and uniforms.</li><li>
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li><li>
Maintains statistics on rooms and reservations, customer arrivals and departures, average occupancy rates and related information.</li><li>
Revises daily forecast whenever status changes and informs Department Heads as necessary</li><li>
Checks daily for out-of-order rooms, VIP rooms and special accommodation requests</li><li>
Seeks opportunities to improve the customer experience by seeking customer feedback, reviewing management reports and developing strategies to improve Department and Hotel services</li><li>
Assures the maximisation of total room occupancy by supervising the accurate listing of all future reservations</li><li>
Pre-blocks all special requests and/or VIP accommodations</li><li>
Controls and pre-assigns code markings for groups booked</li><li>
Provides effective sales effort at Front desk to maximise rooms revenue</li><li>
Conduct pre-shift meeting and review all information pertinent to the day&rsquo;s activities.</li><li>
Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the Hotel.</li><li>
Ensures that all employees follow safety rules and procedures</li><li>
Takes corrective action where required to improve safety of work areas</li><li>
Ensures that employees are trained in emergency procedures</li><li>
Keeps GM/Hotel Manager/FOM promptly and fully aware of all problems or unusual matters of significance.</li><li>
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include housekeeping, Engineering and Food and Beverage</li><li>
Always act as on hotel &ldquo;Manager on Duty&rdquo; during scheduled shift.</li><li>
May assist with other duties as assigned.
</li></ul>What we need from you
This is very high paced front of house multitasking managerial role in the front office department. Typically manages a large, frequently monitoring and moving around within sub-departmental areas in a full-service.
Experience<ul><li>
3-5 years&rsquo; experience a similar position or a related field experience preferably in a hotel of similar size and complexity and including supervisory experience.</li><li>
Experience in a 5-star hotel company is essential.</li></ul>
Skills<ul><li>
Excellent written and spoken communication skills in Arabic &amp; English, particularly to deal effectively with people from diverse backgrounds</li><li>
Familiar with hotel software systems Property Management System, Excel, PowerPoint &amp; other related systems.</li><li>
Able to work rotational shifts in any day of the week, including work nights, weekends, and/or holidays.</li><li>
Experienced, inspiring and motivating leader with excellent leadership, interpersonal and communication skills</li><li>
Demonstrated strong negotiation, influencing skills with high level of creativity and innovation</li><li>
Good time management skills; ability to prioritize and coordinate details; ability to multitask</li><li>
A self-directed, strong self-starter with relationship skills consistent with cultivating extensive personal interactions with diverse cast and guests</li><li>
Frequently standing up and moving about the facility and handling objects and equipment to maintain the facility.</li><li>
Ability to work as part of a diverse team.</li><li>
Maintains high confidentiality in regards to guest privacy and any related hotel matters.</li></ul>
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
<div>Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn&reg;️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we&rsquo;ve been on our journey since 1952.</div> 
<div>
 
</div><div>So if you can help our guests enjoy the brighter side of travel, we&rsquo;d love to give you a warm welcome to the Holiday Inn&reg;️ family.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Duty Manager - Holiday Inn Cairo Citystars

Integrant, Inc.

<div>
 
 
 Integrant Inc
 
 is hiring a passionate "Senior Lead Software Engineer - .Net Full Stack". This role is the technical backbone of the project &mdash; owning architecture, engineering standards, and technical quality while partnering with the Technical Project Lead on delivery. Top candidates will demonstrate deep technical expertise across modern .NET, cloud, AI, and distributed systems, with the ability to elevate their team's skills and drive engineering excellence.
 
 
 Duties &amp; Responsibilities:
 
 
 
 Architecture &amp; System Design
 
 
 <ul>
 <li>
 Own and approve system architecture, design specifications, and technical direction.
 </li>
 <li>
 Define bounded contexts and map context relationships using DDD patterns (Shared Kernel, Customer-Supplier, Anti-Corruption Layers).
 </li>
 <li>
 Design event-driven systems: model domain events, implement async event processing, ensure event idempotency, and handle eventual consistency.
 </li>
 <li>
 Design microservices communication strategies (sync/async), API gateways, database-per-service patterns, and distributed transaction handling.
 </li>
 <li>
 Design distributed caching strategies including cache-aside, write-through, and cache invalidation/coherency patterns.
 </li>
 <li>
 Design comprehensive testing strategies: contract testing, integration testing, end-to-end testing, and test data management.
 </li>
 </ul>
 
 
 AI &amp; Agents
 
 
 <ul>
 <li>
 Design and implement multi-agent systems where agents collaborate using coordination frameworks or shared context for complex workflows.
 </li>
 <li>
 Implement operational patterns for multi-agent reliability: retry logic, branching/conditional logic, fallback strategies, and long-running task management.
 </li>
 <li>
 Establish agent evaluation frameworks &mdash; log agent actions, track errors/latency/success rates, and drive continuous improvement through feedback loops.
 </li>
 </ul>
 
 
 Cloud &amp; Serverless
 
 
 <ul>
 <li>
 Implement advanced caching solutions using Redis/Azure Cache (strings, hashes, lists, sets, sorted sets, pub/sub).
 </li>
 <li>
 Design complex serverless orchestration: function chaining, fan-out/fan-in workflows, connection pooling, and scalability optimization.
 </li>
 <li>
 Design API gateway policies: request/response pipelines, hierarchical policy scopes (global, API, endpoint), authentication/authorization mechanisms, and transformation/caching policies.
 </li>
 </ul>
 
 
 Database
 
 
 <ul>
 <li>
 Design and implement database replication (master-slave) and high availability/failover strategies.
 </li>
 </ul>
 
 
 DevOps
 
 
 <ul>
 <li>
 Design multi-container applications using Docker Compose, manage volumes for data persistence, configure container networking, port mapping, and environment variables.
 </li>
 <li>
 Drive CI/CD pipeline practices and source control workflows across the team.
 </li>
 </ul>
 
 
 Security
 
 
 <ul>
 <li>
 Secure AI API keys and model endpoints: key rotation, rate limiting, endpoint authentication, TLS, usage monitoring, cost controls, and IP allow listing.
 </li>
 <li>
 Design agent authentication and authorization: agent identity management, service-to-service auth, credential rotation, and inter-agent communication security.
 </li>
 <li>
 Understand and apply vulnerability scanning approaches (SAST, DAST, SCA) and tools (SonarQube, Snyk).
 </li>
 </ul>
 
 
 Engineering Standards &amp; Quality
 
 
 <ul>
 <li>
 Enforce sound software engineering practices: iterative development, code reviews, unit testing, integration testing, and automation testing.
 </li>
 <li>
 Review and sign-off on functional and technical specifications; monitor deliverables vs. specifications and provide corrective actions.
 </li>
 <li>
 Champion best practices in design patterns, SOLID principles, and clean architecture.
 </li>
 </ul>
 
 
 Team Growth &amp; Mentorship
 
 
 <ul>
 <li>
 Mentor and train team members on software design, design patterns, SOLID principles, and emerging technologies.
 </li>
 <li>
 Conduct code reviews that are educational &mdash; raise the engineering bar for the whole team.
 </li>
 <li>
 Assess team capabilities and advise the Technical Project Lead on task assignments based on technical strengths.
 </li>
 </ul>
 
 
 Collaboration with Technical Project Lead
 
 
 <ul>
 <li>
 Provide technical feasibility assessments and effort estimates for scope reviews and change requests.
 </li>
 <li>
 Supply technical input for risk assessments, status reports, and delivery decisions.
 </li>
 <li>
 Support client-facing technical discussions and demos when deep technical context is needed.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 9+ years of experience in software engineering.
 </li>
 <li>
 2+ years as a Lead Software Engineer with hands-on technical leadership of cross-functional teams.
 </li>
 <li>
 Strong hands-on experience with .NET Core, C#, and the modern .NET ecosystem.
 </li>
 <li>
 Proficient with frontend technologies (Angular or React).
 </li>
 <li>
 Hands-on experience with software architecture: DDD, Event-Driven Architecture, microservices, and distributed systems.
 </li>
 <li>
 Experience designing and implementing multi-agent AI systems and agent observability.
 </li>
 <li>
 Hands-on with cloud platforms (Azure and/or AWS) including serverless, caching, and API management services.
 </li>
 <li>
 Experience with database replication, high availability, and failover strategies.
 </li>
 <li>
 Hands-on with DevOps tools: CI/CD, source control, Docker, Docker Compose, and Kubernetes.
 </li>
 <li>
 Understanding of security practices: vulnerability scanning (SAST/DAST/SCA), AI endpoint security, and agent authentication.
 </li>
 <li>
 Agile methodology experience.
 </li>
 <li>
 Strong client engagement skills &mdash; this role requires regular interaction with US clients.
 </li>
 <li>
 Self-learner who stays current with software development trends.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Salary paid in USD
 </li>
 <li>
 Six-month career advancing opportunities
 </li>
 <li>
 Supportive and friendly work environment
 </li>
 <li>
 Premium medical insurance [employee +family]
 </li>
 <li>
 English language development courses
 </li>
 <li>
 Interest-free loans paid over 2.5 years
 </li>
 <li>
 Technical development courses
 </li>
 <li>
 Planned overtime program (POP)
 </li>
 <li>
 Employment referral program
 </li>
 <li>
 Premium location in Maadi and Nasr City
 </li>
 <li>
 Social insurance
 </li>
 </ul>
 
 
</div>

Senior Lead Software Engineer - .Net Full Stack

Hilton

<div>
 A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
 
 
 
 What will I be doing?
 
 
 
 As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Convert, quickly, inquiries into contracted business
 </li>
 <li>
 Respond, positively, to sales inquiries to develop future sales leads
 </li>
 <li>
 Identify sales leads, as appropriate
 </li>
 <li>
 Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
 </li>
 <li>
 Provide prompt and efficient service while maintaining the hotels brand standards
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A passion for delivering great customer service
 </li>
 <li>
 A highly professional telephone manner and excellent communication skills
 </li>
 <li>
 Outstanding administration and organizational skills
 </li>
 <li>
 Advanced proficiency in English
 </li>
 <li>
 Intermediate computer proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a Reservations environment
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Reservations Agent - Waldorf Astoria Heliopolis

<div>
 
 Company Description
 
 
 
 
 "Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
 
 https://careers.accor.com/
 
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS"
 
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and professional Duty Manager to join our team in Cairo, Egypt. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and delivering exceptional guest experiences in our dynamic hospitality environment.
 
 
 <ul>
 <li>
 Lead and inspire the front office team, fostering a collaborative and customer-focused atmosphere
 </li>
 <li>
 Oversee day-to-day operations, ensuring high standards of service and efficiency across all departments
 </li>
 <li>
 Manage guest relations, addressing concerns and enhancing overall satisfaction
 </li>
 <li>
 Coordinate with various departments to maintain seamless communication and operations
 </li>
 <li>
 Monitor and optimize room rates, occupancy levels, and overbooking strategies to maximize revenue
 </li>
 <li>
 Conduct regular team meetings and training sessions to improve performance and motivation
 </li>
 <li>
 Ensure compliance with company policies, local regulations, and safety standards
 </li>
 <li>
 Handle emergency situations and make critical decisions when necessary
 </li>
 <li>
 Prepare and analyze reports on key performance indicators
 </li>
 <li>
 Continuously seek ways to improve guest experiences and operational efficiency
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in a similar role within the hospitality industry
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Excellent customer service orientation with a friendly and empathetic approach
 </li>
 <li>
 Detail-oriented with the ability to multitask and work efficiently under pressure
 </li>
 <li>
 Proficiency in front desk operating systems (e.g., Opera) and understanding of GDS
 </li>
 <li>
 Strong problem-solving skills and ability to make quick, assertive decisions
 </li>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Financial acumen for managing rates and overbooking strategies
 </li>
 <li>
 Flexibility to work varying shifts, including nights, weekends, and holidays
 </li>
 <li>
 Bachelor's degree in Hospitality Management or related field preferred
 </li>
 <li>
 Fluency in English; knowledge of Arabic or other languages is a plus
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Hotel Overview:
 
 Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 
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 Constant standing and walking throughout shift.
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 Frequent lifting and carrying up to 30 lbs.
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 Occasional kneeling, pushing, pulling, lifting.
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 Occasional ascending or descending ladders, stairs and ramps.
 
 
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 Note: Customization may be included for any specific local or legislative requirements, such as work permits
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Duty Manager

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