customer service representative Jobs in Cairo

customer service representative

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associate agent

call center manager

call center representative

front desk agent

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We're looking for a dynamic and customer-focused Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you'll play a vital role in creating exceptional first impressions and ensuring every visitor experiences warm, professional service. This position offers an exciting opportunity to be part of a collaborative team that values efficiency, empathy, and excellence in hospitality.
 
 
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 Create, modify, and manage guest reservations with accuracy and attention to detail
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 Handle group booking inquiries and coordinate group check-ins and check-outs
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 Execute check-in and check-out procedures following established protocols while maintaining a friendly demeanor
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 Anticipate guest needs and respond promptly to requests with a solution-oriented approach
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 Maintain comprehensive knowledge of hotel facilities, room types, amenities, pricing, dining options, and current promotions
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 Manage multiple tasks simultaneously while maintaining composure and professionalism
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 Provide exceptional customer service by addressing guest concerns with empathy and decisiveness
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 Communicate effectively with other departments to ensure seamless guest experiences
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 Maintain organized records and ensure accurate documentation of all transactions
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 Support team members and contribute to a positive, inclusive work environment
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 Perform night shift rotations as needed to ensure continuous front desk coverage
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Fluency in English with excellent verbal and written communication skills
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 Proficiency in at least one additional language (Arabic, French, or German preferred)
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 Strong interpersonal and people skills with a genuine passion for customer service
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 Proven ability to remain calm, patient, and empathetic when handling challenging situations
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 Excellent organizational and time management abilities
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 Proficiency with computer systems and hotel Property Management Systems (PMS)
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 Detail-oriented mindset with strong accuracy in data entry and record-keeping
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 Ability to work flexibly, including night shifts and rotating schedules
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 Team player mentality with collaborative spirit and supportive attitude
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 Professional appearance and demeanor
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 Conflict resolution and problem-solving capabilities
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 Ability to multitask and prioritize effectively in a fast-paced environment
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 Previous hospitality, front office, or customer service experience (preferred)
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 Familiarity with reservation systems and hotel operations (preferred)
 
 
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 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 <ul>
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 A passionate and inspired team that creates unique experiences for all they meet.
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 We recognize and celebrate our team and individual success
 
 
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 </ul>
 Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
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 Constant standing and walking throughout shift.
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 Frequent lifting and carrying up to 30 lbs.
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 Occasional kneeling, pushing, pulling, lifting.
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 Occasional ascending or descending ladders, stairs and ramps.
 
 
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 </ul>
 Visa Requirements: Must be legally permitted to work in Egypt.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
 <ul>
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 Employee benefit card offering discounted rates at Accor worldwide
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 Learning programs through our Academies
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 Opportunity to develop your talent and grow within your property and across the world!
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 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
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 </ul>
</div>

Front Desk Agent

Talaat Moustafa Group

<div>
 
 
 Job Description:
 
 
 
 
 
 <ul>
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 Welcome visitors at the front desk by greeting, directing, and announcing them appropriately.
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 Answer screening and forwarding incoming phone calls.
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 Direct visitors to the appropriate person and office.
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 Ensure the reception area is tidy and presentable, with all necessary stationery and material.
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 Provide basic and accurate information in person and via phone/email.
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 Maintain the buildings' security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
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 Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
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 </ul>
 
 
 
 
 
 Requirements:
 
 
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 Fresh graduates are welcome to apply
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 Experience in Hotels is a plus
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 Bachelor's Degree in any related field
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 Good command of English both written and spoken
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 Good communication and interpersonal skills
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 Attention to details
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 </ul>
</div>

Front Desk Receptionist - Sales Office

Magnet

<div>
 
 
 Employer Overview:
 
 
 
 A premium wellness and fitness studio located in New Cairo dedicated to providing high-quality classes and a welcoming environment for clients. The studio focuses on delivering exceptional customer experiences while promoting healthy and active lifestyles.
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Front Desk Receptionist is responsible for managing daily front desk operations and ensuring a smooth and positive client experience. This role involves greeting clients, managing bookings, coordinating schedules, and supporting studio operations in a professional and organized manner.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
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 Greet and welcome clients in a friendly and professional manner upon arrival.
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 Handle incoming phone calls, messages, and client inquiries promptly and professionally.
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 Manage class bookings, cancellations, and schedule updates through the studio booking system.
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 Process client payments and maintain accurate client records.
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 Coordinate with instructors regarding class schedules and operational needs.
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 Assist instructors with class preparation and scheduling when required.
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 Ensure the reception area and studio entrance remain organized, clean, and presentable.
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 Provide general administrative support related to front desk operations.
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 Maintain a positive client experience and address basic client concerns or requests.
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
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 Undergraduate student or currently pursuing a university degree.
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 English fluency is a MUST.
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 0&ndash;1 year of experience in customer service, reception, hospitality, or similar roles is preferred.
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 Strong communication and interpersonal skills
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 Friendly and welcoming personality
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 Organized and detail-oriented
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 Reliable and punctual
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 Basic scheduling and booking management
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 Payment handling and record keeping
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 Basic administrative support skills
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 Familiarity with booking systems or CRM platforms
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 Basic proficiency in standard office software and digital tools
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 Ability to maintain a professional and presentable front desk environment
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 Ability to manage multiple client requests efficiently
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 Ability to work flexible hours, including evenings or weekends when required
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 Strong customer service orientation and problem-solving capability
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 </ul>
 
 
</div>

Receptionist (Internship)

Talent 360 ME

<div>
 MAP Advertising is Hiring for a receptionist
 
 
 
 Responsibilities
 
 :
 
 
 <ul>
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 Front Desk Management: Greeting visitors, checking them in,and ensuring a professional, tidy reception area. Communication &amp; Calls: Answering, screening, and forwarding calls on a multi-line system, taking messages, and managing emails.
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 Scheduling &amp; Administration: Managing calendars, booking meeting rooms, scheduling appointments, organizing catering for meetings, and handling incoming/ outgoing mail,
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 Clerical Support: Data entry, filing, photocopying, faxing, and maintaining records.
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 Visitor Assistance: Providing information about company services or products and directina visitors to the appropriate person.
 
 
 
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 </ul>
 
 Qualifications
 
 :
 
 
 <ul>
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 has a 3-6 years experience in the same role preferably in an agency
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 holds a bachelor's degree
 
 
 
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 </ul>
 &hybull; Good English skills
 
 
 &hybull; Must be a resident a resident of Heliopolis, Nasr City or somewhere near
 
 
 
 Location:
 
 Sheraton, Cairo
</div>

Receptionist

COA Holding Company

<div>
 
 Job Descripton
 
 
 
 The Operations Manager is responsible for overseeing the daily operations of the clinic, ensuring efficient workflows, high-quality patient care, and exceptional service standards. This role requires strong leadership, operational excellence, and the ability to manage a dynamic, health-focused environment.
 
 
 a
 
 
 
 Key Responsibilities
 
 
 
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 Oversee the day-to-day operations of the clinic (front desk, call center, medical support, etc.)
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 Ensure smooth patient flow and minimize waiting times
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 Manage clinic staff schedules, attendance, and performance
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 Supervise administrative and non-medical teams
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 Coordinate between medical staff and administrative departments
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 Monitor and improve patient experience and satisfaction
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 Implement and maintain operational policies and procedures
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 Handle operational issues and resolve escalations efficiently
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 Ensure compliance with healthcare regulations and internal standards
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 Manage inventory, supplies, and clinic resources
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 Prepare operational reports and performance analysis
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Any Bachelor's degree is acceptable .
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 Proven experience as an Operations Manager, preferably in a clinic or healthcare setting
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 Strong leadership and team management skills
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 Excellent organizational and problem-solving abilities
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 Ability to work in a fast-paced environment
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 Proficiency in Microsoft Office and clinic management systems
 
 
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 </ul>
 
 Special Requirement (Important)
 
 
 
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 The candidate must be physically fit and presentable, as the clinic operates within a sports/fitness-oriented environment.
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 Ability to engage in a dynamic setting and maintain high energy levels throughout the workday is essential.
 
 
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 </ul>
 
 Preferred Skills
 
 
 
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 Experience in sports clinics, physiotherapy centers, or wellness facilities
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 Strong communication and interpersonal skills
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 Customer service excellence mindset
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 Ability to handle pressure and multitask effectively
 
 
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 </ul>
 
 Location : New Cairo
 
 
 
 
 Interested Candidates can apply on : monica.wassim@coaholding.com
 
</div>

Operations Manager ( Clinic)

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
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 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
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 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
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 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
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 Maintain accurate and confidential patient records, updating files and documents as needed.
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 Handling approval process while verifying patient information and processing the approval.
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 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
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 Handle patients queries personally or via email.
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 Handle cash and bank related transactions if assigned and ensure100% accuracy.
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 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
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 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
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 Inform the patients about the available services, products, and promotions.
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 Encourage patients to provide feedback on services provided and their overall experience.
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 Ensure that the entire process is completed within the mandated Turn Around Time.
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 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
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 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
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 Maintain a professional and courteous manner while protecting confidential patient information.
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 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
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 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
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 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
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 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
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 Superior written and verbal communication skills.
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 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
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 Excellent communication skills and customer handling skills.
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 Strong problem solving and analytical skills.
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 Flexible team player.
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 Eagerness to learn and be a pillar of support for the larger brand team.
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 Proactive, Energetic, Action Oriented, and detail-driven
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 Time Management.
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 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
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 Customer Care Coordinator will work 48 hours per week.
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 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
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 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
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 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
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 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
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 Weekends/Off Days are variable/ change on a rotational weekly basis.
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 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
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 Punctuality: Responsible for arriving to work on time.
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 Wearing company required full uniform according to management instructions and internal dress code policy.
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 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
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 Ensure full attendance &amp; completion of training course provided by the company.
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 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
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 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
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 Customer Care Coordinator are company frontliners and will work at Reception area.
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 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
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 </ul>
</div>

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Customer Interaction &amp; Service Delivery
 
 
 
 <ul>
 <li>
 Maintain a positive, empathetic, and professional attitude during all customer interactions.
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 Respond promptly and effectively to customer inquiries and requests.
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 Handle and resolve customer complaints professionally and escalate when necessary.
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 Provide accurate information on routes, travel regulations, products, and services.
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 Offer dedicated support to People of Determination (POD) and vulnerable passengers.
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 Proactively welcome and guide passengers throughout the station environment.
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 Ensure customer satisfaction by delivering consistent, high-quality service.
 
 
 </li>
 </ul>
 
 Ticketing &amp; Transaction Management
 
 
 
 <ul>
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 Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices.
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 Support passengers in operating Ticket Vending Machines and promote their use to improve service flow.
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 Manage assigned ticketing and subscription products responsibly.
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 Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies.
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 Verify tickets, subscription cards, and cash stock at the beginning and end of each shift.
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 Use ticket office equipment, tools, and machines correctly and responsibly.
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 Monitor the proper functioning of ticket office devices and report malfunctions promptly.
 
 
 </li>
 </ul>
 
 Ticket Vending Machine (TVM) Support
 
 
 
 <ul>
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 Assist customers in using Ticket Vending Machines and guide them through the transaction steps.
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 Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use.
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 Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams.
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 Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers.
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 Document TVM-related issues according to instructions when required.
 
 
 </li>
 </ul>
 
 Queue &amp; Crowd Management
 
 
 
 <ul>
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 Organize and manage customer queues during peak hours and high-demand periods.
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 Support smooth customer flow in front of sales points and station entry/exit areas.
 </li>
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 Intervene proactively to prevent congestion and ensure efficient service delivery.
 
 
 </li>
 </ul>
 
 Administrative &amp; Record-Keeping Duties
 
 
 
 <ul>
 <li>
 Process customer forms, applications, and service requests accurately.
 </li>
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 Maintain detailed records of customer interactions, transactions, complaints, and observations.
 </li>
 <li>
 Communicate shift updates and relevant information accurately during handovers.
 </li>
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 Report operational deficiencies, emergencies, or incidents through the proper reporting chain.
 </li>
 <li>
 Ensure fingerprint attendance matches attendance records in compliance with company policies.
 </li>
 <li>
 Adhere to company dress code and maintain professional appearance at all times.
 
 
 </li>
 </ul>
 
 Internal Coordination &amp; Operational Support
 
 
 
 <ul>
 <li>
 Coordinate with colleagues and station teams to ensure continuity of service across shifts.
 </li>
 <li>
 Provide feedback to support improvements in customer service processes.
 </li>
 <li>
 Follow all operational guidelines, instructions, and procedures issued by management.
 </li>
 <li>
 Perform any additional duties assigned by supervisors or line managers.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture and participate in safety briefings as required.
 </li>
 <li>
 Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements.
 </li>
 <li>
 Report unsafe conditions, security concerns, or environmental hazards immediately.
 </li>
 <li>
 Understand that safety, security, and environmental protection are shared responsibilities.
 </li>
 <li>
 Intervene appropriately in cases of observed safety, security, or environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Minimum requirement: Diploma degree in a relevant discipline.
 </li>
 <li>
 Preferred: Bachelor&rsquo;s degree in business administration or any related field.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Basic knowledge of customer service principles and best practices.
 </li>
 <li>
 General understanding of ticketing systems and customer-facing devices.
 </li>
 <li>
 Basic familiarity with computer tools and digital interfaces.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred.
 </li>
 <li>
 Experience in cash handling or public-facing environments is an advantage.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Calm Under Pressure: Maintains composure and professionalism in challenging situations.
 </li>
 <li>
 Team Collaboration: Works effectively with colleagues to support seamless operations.
 </li>
 <li>
 Customer Orientation: Demonstrates strong commitment to passenger satisfaction.
 </li>
 <li>
 Communication Skills: Provides clear and respectful verbal communication in all situations.
 </li>
 <li>
 Attention to Detail: Ensures accuracy in transactions, records, and procedures.
 </li>
 <li>
 System Awareness: Shows comfort using ticketing devices and customer service tools.
 </li>
 <li>
 Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them.
 </li>
 <li>
 Professional Conduct: Adheres strictly to rules, procedures, and company policies.
 </li>
 <li>
 Flexibility: Willing to work shift patterns, weekends, and holidays as per roster.
 </li>
 <li>
 Respectful Interaction: Builds cooperative relationships with internal and external stakeholders.
 </li>
 </ul>
</div>

Customer Service Agent

Explore 55+ Front desk agent in Cairo this April. Find roles across top companies and apply now to boost your career.

55 front desk agent jobs In Cairo

Front Desk Agent

Front Desk Receptionist - Sales Office

Receptionist (Internship)

Receptionist

Operations Manager ( Clinic)

Receptionist

Customer Service Agent