customer service representative Jobs in Cairo

customer service representative

receptionist

reservations agent

associate agent

call center representative

front desk agent

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We're looking for a dynamic and customer-focused Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you'll play a vital role in creating exceptional first impressions and ensuring every visitor experiences warm, professional service. This position offers an exciting opportunity to be part of a collaborative team that values efficiency, empathy, and excellence in hospitality.
 
 
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 Create, modify, and manage guest reservations with accuracy and attention to detail
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 Handle group booking inquiries and coordinate group check-ins and check-outs
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 Execute check-in and check-out procedures following established protocols while maintaining a friendly demeanor
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 Anticipate guest needs and respond promptly to requests with a solution-oriented approach
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 Maintain comprehensive knowledge of hotel facilities, room types, amenities, pricing, dining options, and current promotions
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 Manage multiple tasks simultaneously while maintaining composure and professionalism
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 Provide exceptional customer service by addressing guest concerns with empathy and decisiveness
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 Communicate effectively with other departments to ensure seamless guest experiences
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 Maintain organized records and ensure accurate documentation of all transactions
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 Support team members and contribute to a positive, inclusive work environment
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 Perform night shift rotations as needed to ensure continuous front desk coverage
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Fluency in English with excellent verbal and written communication skills
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 Proficiency in at least one additional language (Arabic, French, or German preferred)
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 Strong interpersonal and people skills with a genuine passion for customer service
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 Proven ability to remain calm, patient, and empathetic when handling challenging situations
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 Excellent organizational and time management abilities
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 Proficiency with computer systems and hotel Property Management Systems (PMS)
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 Detail-oriented mindset with strong accuracy in data entry and record-keeping
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 Ability to work flexibly, including night shifts and rotating schedules
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 Team player mentality with collaborative spirit and supportive attitude
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 Professional appearance and demeanor
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 Conflict resolution and problem-solving capabilities
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 Ability to multitask and prioritize effectively in a fast-paced environment
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 Previous hospitality, front office, or customer service experience (preferred)
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 Familiarity with reservation systems and hotel operations (preferred)
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 <ul>
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 A passionate and inspired team that creates unique experiences for all they meet.
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 We recognize and celebrate our team and individual success
 
 
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 </ul>
 Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
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 Constant standing and walking throughout shift.
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 Frequent lifting and carrying up to 30 lbs.
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 Occasional kneeling, pushing, pulling, lifting.
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 Occasional ascending or descending ladders, stairs and ramps.
 
 
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 </ul>
 Visa Requirements: Must be legally permitted to work in Egypt.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
 <ul>
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 Employee benefit card offering discounted rates at Accor worldwide
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 Learning programs through our Academies
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 Opportunity to develop your talent and grow within your property and across the world!
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 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
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 </ul>
</div>

Front Desk Agent

Talaat Moustafa Group

<div>
 
 
 Job Description:
 
 
 
 
 
 <ul>
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 Welcome visitors at the front desk by greeting, directing, and announcing them appropriately.
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 Answer screening and forwarding incoming phone calls.
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 Direct visitors to the appropriate person and office.
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 Ensure the reception area is tidy and presentable, with all necessary stationery and material.
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 Provide basic and accurate information in person and via phone/email.
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 Maintain the buildings' security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
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 Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
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 </ul>
 
 
 
 
 
 Requirements:
 
 
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 Fresh graduates are welcome to apply
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 Experience in Hotels is a plus
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 Bachelor's Degree in any related field
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 Good command of English both written and spoken
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 Good communication and interpersonal skills
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 Attention to details
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 </ul>
</div>

Front Desk Receptionist - Sales Office

Fairmont Nile City

<div>
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 
 
 <ul>
 <li>
 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
 <li>
 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
 </li>
 <li>
 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
 </li>
 <li>
 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
 </li>
 <li>
 Analyze booking patterns and guest preferences to support revenue optimization initiatives
 </li>
 <li>
 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
 </li>
 <li>
 Maintain organized records and documentation to ensure data integrity and compliance with company policies
 </li>
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 Identify opportunities to upsell services and packages while remaining transparent about offerings
 </li>
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 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
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 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
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 </ul>
</div>

Reservations Agent

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 <ul>
 <li>
 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
 <li>
 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
 </li>
 <li>
 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
 </li>
 <li>
 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
 </li>
 <li>
 Analyze booking patterns and guest preferences to support revenue optimization initiatives
 </li>
 <li>
 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
 </li>
 <li>
 Maintain organized records and documentation to ensure data integrity and compliance with company policies
 </li>
 <li>
 Identify opportunities to upsell services and packages while remaining transparent about offerings
 </li>
 <li>
 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
 </li>
 <li>
 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
 </li>
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 Strong listening and interpersonal skills with the ability to build rapport with diverse guests
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 Excellent verbal communication skills in English; additional language proficiency is a valuable asset
 </li>
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 Proficiency with computer systems and reservation management software
 </li>
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 Exceptional attention to detail and accuracy in data entry and record-keeping
 </li>
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 Ability to multitask effectively and prioritize in a high-volume environment
 </li>
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 Strong problem-solving skills with a proactive approach to resolving issues
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 Demonstrated ability to work collaboratively within a team structure
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 Flexibility to adapt to changing circumstances and learn new processes quickly
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 Goal-oriented mindset with a commitment to achieving performance targets
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

blnk

<div>
 
 About Blnk
 
 
 
 blnk is a fintech company with a mission of enabling inclusion through point-of-sale financing. Less than 4% of Egyptians have access to credit cards and can only afford to purchase products/services with cash that they have saved or are forced to borrow from hard money lenders at high interest rates. We&rsquo;re changing this by enabling all consumers to instantly receive credit within minutes at their favorite merchants.
 
 
 
 Job Scope
 
 
 
 This is a full-time on-site role for a Front Desk/Admin Assistant in Merghany St. office. The Front Desk will be responsible for reception duties, office management and general admin tasks.
 
 
 
 Reception
 
 
 
 
 Key Accountabilities
 
 
 
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 Greet clients as soon as they arrive and connect them with the appropriate party.
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 Create and manage both digital and hardcopy filing systems for all partners.
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 Handle Courier service.
 
 
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 </ul>
 
 Administration Management
 
 
 
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 Handle office supplies &amp; stationery.
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 Handle scheduling, correspondence, data entry, file management.
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 Manage office assets.
 
 
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 </ul>
 
 Office Management
 
 
 
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 Manage meeting rooms reservation.
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 Monitor Office cleaning and maintenance.
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 Supervise the security service.
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 Ensure office environment is organized and safe.
 
 
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 </ul>
 
 Qualifications &amp; Skills
 
 
 
 Minimum Qualifications:
 
 
 <ul>
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 Strong communication skills.
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 Excellent organizational and multitasking abilities.
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 Proficiency in Microsoft Office.
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 Bachelor&rsquo;s degree in business administration or a related field.
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 Experience in a similar role is preferred.
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
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 2 years in same position, Admin assistant or customer service.
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 </ul>
</div>

Front Desk/Admin Assistant

PepsiCo

<div>
 
 Overview
 
 
 
 As a Fleet Control Tower Agent, you will be on the front lines of our control center &mdash; monitoring live fleet data, identifying safety violations, and taking immediate action based on our escalation protocols. You&rsquo;ll be responsible for ensuring all activities align with our Service Level Agreements (SLAs) and Safety Standards, making a tangible impact on performance and driver well-being.
 
 
 
 Responsibilities
 
 
 
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 Ensure Service Excellence: Deliver consistent, high-quality services aligned with defined SLAs and KPIs, while driving operational efficiency and continuous improvement.
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 Monitor and Respond: Provide a high level of real-time monitoring and customer service to ensure all incidents and safety violations are managed effectively and in full compliance with company policies and legal requirements.
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 Violation Validation: Accurately validate reported violations to determine legitimacy and ensure fair and precise assessments.
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 Immediate Driver Action: Take immediate corrective actions with drivers&mdash;verbally and in writing (both English and Arabic)&mdash;to prevent or mitigate potential risks.
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 Data Documentation: Maintain detailed, accurate shift records of all violations and incidents to support compliance and performance tracking.
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 Cross-Functional Collaboration: Work closely with the Health &amp; Safety team to identify potential operational risks and support the development of corrective action plans.
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 Knowledge Sharing: Contribute to the ongoing improvement of internal processes and knowledge bases to ensure the team remains informed and aligned.
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 High-Risk Escalation: Escalate high-risk violations or repeat offenders to senior leadership, in line with the established escalation protocols.
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 Behavioral Analytics: Leverage big data tools to analyze driver behavior, identifying trends and insights that support continuous improvement.
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 Data Presentation: Present analytical findings in a clear, actionable format to support data-driven decision-making across the fleet and safety functions.
 
 
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 </ul>
 
 Qualifications
 
 
 
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 Experience: 0&ndash;1 year of experience in a call center, shared services, or control tower environment.
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 Technical Proficiency: Strong computer literacy with the ability to swiftly learn, navigate, and adapt to multiple digital systems, dashboards, and fleet monitoring platforms. Exposure to telematics, data visualization tools, and service management platforms is a plus.
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 Analytical Skills: Sharp analytical thinking with the ability to interpret large volumes of data, detect patterns, and generate actionable insights. Comfort with basic reporting tools is required; familiarity with Excel, Power BI, or similar platforms is highly desirable.
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 Shift Flexibility: Willingness to work in a 24/7 shift-based environment, including weekends and holidays, as part of a rotating schedule.
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 Time Management: Ability to handle multiple tasks simultaneously, prioritize effectively, and maintain composure under time-sensitive situations.
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 Safety Focus: Strong personal commitment to safety, risk prevention, and adherence to operational protocols.
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 System Knowledge: Experience with ticketing systems, service desk tools, or escalation workflows is advantageous.
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 Monitoring Tools: Knowledge of fleet monitoring or control tower systems is a strong asset.
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 Cultural Awareness: Proven ability to work in diverse, cross-cultural teams and adapt communication styles accordingly.
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 Customer Orientation: A service-first mindset with a consistent track record of delivering high-quality support to both internal and external stakeholders.
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 Collaboration: Excellent team player with the ability to build trust, contribute to a positive team environment, and partner effectively with multiple functions (e.g., safety, logistics, operations) .
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 Communication: Exceptional verbal and written communication skills. Must be able to deliver clear, confident messages in both routine and high-pressure situations. Strong English proficiency (spoken and written) is required.
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 </ul>
</div>

Fleet Control Senior Associate

YO IT Consulting

<div>
 
 Job Title:
 
 C++ Developer
 
 
 
 Job Type:
 
 Contractor
 
 
 
 Location:
 
 Remote
 
 
 
 Job Summary
 
 
 
 Join our customer team as an expert C++ Developer focused on advancing a cutting-edge AI agent project. You will use your deep expertise in C++ to design, optimize, and train AI models, directly contributing to breakthrough innovations in AI systems. This is an exceptional opportunity to work alongside top-tier engineers in a dynamic, fully remote environment.
 
 
 
 Key Responsibilities
 
 
 
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 Develop and maintain advanced C++ modules for state-of-the-art AI agent systems.
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 Collaborate with AI researchers and fullstack engineers to architect and implement robust backend solutions.
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 Train, evaluate, and optimize AI models to ensure high performance and scalability.
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 Write clean, efficient, and well-documented code adhering to best software engineering practices.
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 Troubleshoot complex technical issues and deliver actionable solutions in a fast-paced setting.
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 Engage in code reviews and provide mentorship to peers, fostering knowledge sharing within the team.
 </li>
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 Communicate clearly and proactively in both written and verbal forms to align with distributed team members.
 
 
 </li>
 </ul>
 
 Required Skills And Qualifications
 
 
 
 <ul>
 <li>
 Minimum 4 years of professional experience in C++ software development.
 </li>
 <li>
 Proven track record designing, developing, and deploying scalable backend systems.
 </li>
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 Exceptional written and verbal communication skills, with an ability to articulate technical concepts to varied audiences.
 </li>
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 Strong understanding of software development life cycle (SDLC) and agile methodologies.
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 Experience working on AI-centric or machine learning-driven projects.
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 Ability to thrive in a remote, collaborative, and fast-evolving environment.
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 Demonstrated problem-solving skills with a detail-oriented approach to engineering challenges.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Fullstack engineering experience, especially integrating backend logic with modern front-end frameworks.
 </li>
 <li>
 Prior experience in training and deploying AI models at scale.
 </li>
 <li>
 Background in large-scale, cloud-based distributed systems.
 </li>
 </ul>
</div>

C++ Developer - Remote

Explore 79+ Front desk agent in Cairo this April. Find roles across top companies and apply now to boost your career.

79 front desk agent jobs In Cairo

Front Desk Agent

Front Desk Receptionist - Sales Office

Reservations Agent

Reservations Agent

Front Desk/Admin Assistant

Fleet Control Senior Associate

C++ Developer - Remote