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administration coordinator (front desk) Jobs in Egypt

administration coordinator (front desk)

front desk shift leader

Accor

<div><div>Company Description</div> 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
We're looking for a dynamic and customer-focused Front Desk Shift Leader to join our team in Cairo, Egypt. In this leadership role, you will oversee front desk operations during your assigned shifts, ensuring exceptional service delivery while leading and motivating a dedicated team of front desk staff. You will be instrumental in maintaining operational excellence, resolving guest concerns with empathy and professionalism, and creating a welcoming environment that reflects our organization's commitment to outstanding customer service.<ul><li>
Lead and supervise front desk staff during assigned shifts, providing clear guidance, constructive feedback, and ongoing support to foster professional growth and team development</li><li>
Manage check-in and check-out procedures with precision and efficiency, ensuring accuracy in all guest transactions and reservations</li><li>
Address and resolve guest complaints and concerns with professionalism and empathy, demonstrating assertiveness in escalating complex issues when necessary</li><li>
Monitor front desk operations to ensure consistent compliance with company policies, procedures, and hospitality standards</li><li>
Schedule staff shifts strategically and manage coverage to maintain adequate staffing levels while accommodating team flexibility</li><li>
Train and onboard new team members on front desk protocols, reservation systems, and customer service excellence standards</li><li>
Maintain accurate and organized records of guest information, reservations, and transactions using front desk management software</li><li>
Coordinate seamlessly with other departments to ensure continuity of service and exceptional guest experiences throughout their stay</li><li>
Manage cash handling, payment processing, and financial reconciliation procedures with transparency and accuracy</li><li>
Identify operational inefficiencies and proactively implement innovative solutions to enhance service quality and team productivity</li><li>
Respond to guest inquiries via phone, email, and in-person interactions with professionalism, courtesy, and enthusiasm</li><li>
Maintain a clean, organized, and well-stocked front desk area that reflects our commitment to operational excellence and guest satisfaction</li></ul><div> 
Qualifications</div> 
Required Skills and Experience:<ul><li>
Proven experience in a front desk role, with a minimum of 1 year in a supervisory or leadership capacity</li><li>
Excellent interpersonal and communication skills with the ability to interact professionally and collaboratively with diverse guests and team members</li><li>
Strong organizational and time management abilities, with demonstrated capability to multitask effectively in a fast-paced, dynamic environment</li><li>
Proficiency with front desk management systems, reservation software, and standard computer applications</li><li>
Demonstrated problem-solving skills and sound decision-making abilities, particularly under pressure and in complex situations</li><li>
Proven leadership and team motivation skills with the ability to inspire and develop staff performance</li><li>
Strong conflict resolution and guest relations expertise with a customer-focused mindset</li><li>
Experience with cash handling, payment processing, and financial reconciliation procedures</li><li>
Ability to work flexible shifts, including evenings, weekends, and holidays as required by operational needs</li><li>
Knowledge of hospitality standards, protocols, and best practices in guest service delivery</li><li>
Fluency in English</li></ul><div> 
Additional Information</div> 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Front Desk Shift Leader

Fairmont

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We're looking for a dynamic and customer-focused Front Desk Shift Leader to join our team in Cairo, Egypt. In this leadership role, you will oversee front desk operations during your assigned shifts, ensuring exceptional service delivery while leading and motivating a dedicated team of front desk staff. You will be instrumental in maintaining operational excellence, resolving guest concerns with empathy and professionalism, and creating a welcoming environment that reflects our organization's commitment to outstanding customer service.<ul><li>
Lead and supervise front desk staff during assigned shifts, providing clear guidance, constructive feedback, and ongoing support to foster professional growth and team development</li><li>
Manage check-in and check-out procedures with precision and efficiency, ensuring accuracy in all guest transactions and reservations</li><li>
Address and resolve guest complaints and concerns with professionalism and empathy, demonstrating assertiveness in escalating complex issues when necessary</li><li>
Monitor front desk operations to ensure consistent compliance with company policies, procedures, and hospitality standards</li><li>
Schedule staff shifts strategically and manage coverage to maintain adequate staffing levels while accommodating team flexibility</li><li>
Train and onboard new team members on front desk protocols, reservation systems, and customer service excellence standards</li><li>
Maintain accurate and organized records of guest information, reservations, and transactions using front desk management software</li><li>
Coordinate seamlessly with other departments to ensure continuity of service and exceptional guest experiences throughout their stay</li><li>
Manage cash handling, payment processing, and financial reconciliation procedures with transparency and accuracy</li><li>
Identify operational inefficiencies and proactively implement innovative solutions to enhance service quality and team productivity</li><li>
Respond to guest inquiries via phone, email, and in-person interactions with professionalism, courtesy, and enthusiasm</li><li>
Maintain a clean, organized, and well-stocked front desk area that reflects our commitment to operational excellence and guest satisfaction</li></ul> 

Qualifications 
Required Skills and Experience:<ul><li>
Proven experience in a front desk role, with a minimum of 1 year in a supervisory or leadership capacity</li><li>
Excellent interpersonal and communication skills with the ability to interact professionally and collaboratively with diverse guests and team members</li><li>
Strong organizational and time management abilities, with demonstrated capability to multitask effectively in a fast-paced, dynamic environment</li><li>
Proficiency with front desk management systems, reservation software, and standard computer applications</li><li>
Demonstrated problem-solving skills and sound decision-making abilities, particularly under pressure and in complex situations</li><li>
Proven leadership and team motivation skills with the ability to inspire and develop staff performance</li><li>
Strong conflict resolution and guest relations expertise with a customer-focused mindset</li><li>
Experience with cash handling, payment processing, and financial reconciliation procedures</li><li>
Ability to work flexible shifts, including evenings, weekends, and holidays as required by operational needs</li><li>
Knowledge of hospitality standards, protocols, and best practices in guest service delivery</li><li>
Fluency in English</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

LeadInTop

<div>
 
 We are looking for a professional, organized, and friendly
 
 Receptionist
 
 to be the first point of contact for our company. The ideal candidate will handle front-desk duties, manage communications, assist visitors, and ensure smooth daily operations.
 
 
 
 
 
 Requirements
 
 
 <li>
 Manage the front desk area to ensure it is organized, clean, and presentable always.
 
 </li>
 <li>
 Handle incoming and outgoing mail.
 
 </li>
 <li>
 Provide administrative support such as data entry, printing, scanning, and filing.
 
 </li>
 <li>
 Maintain office supplies inventory and place orders when needed.
 
 </li>
 <li>
 Communicate effectively with staff and management to support daily office operations.
 
 </li>
 <li>
 Follow company procedures and security protocols
 
 </li>
 <li>
 Time management
 
 </li>
 <li>
 Adaptability
 
 </li>
 <li>
 Teamwork
 
 </li>
 <li>
 Confidentiality
 
 </li>
 <li>
 Professionalism
 
 </li>
 <li>
 Bachelor&rsquo;s degree or relevant diploma preferred.
 
 </li>
 <li>
 Previous experience as a Receptionist, Front Desk Officer, or similar role is a plus.
 
 </li>
 <li>
 Excellent communication skills (verbal &amp; written).
 
 </li>
 <li>
 Strong organizational and multitasking abilities.
 
 </li>
 <li>
 Professional appearance and positive attitude.
 
 </li>
 <li>
 Proficiency in MS Office (Word, Excel, Outlook).
 
 </li>
 <li>
 Ability to handle pressure and remain calm in fast-paced environments.
 
 </li>
 <li>
 Strong attention to detail and problem-solving skills.
 
 </li>
 <li>
 Ownership is a must.
 
 
 
 
 </li>
 Benefits
 
 
 <ul>
 <li>
 Fixed shift from 10:00 am to 6:00 pm
 
 </li>
 <li>
 Basic salary
 
 </li>
 <li>
 Medical insurance
 
 </li>
 <li>
 Social insurance
 
 </li>
 <li>
 Fridays &amp; Saturdays are off
 
 </li>
 </ul>
</div>

Receptionist

Alsun Translation Services

We are seeking a detail-oriented and professional Front Office Sales Representative to join our team. This role combines translation expertise with front-desk and administrative responsibilities, requiring strong communication skills and the ability to work directly with clients.Key Responsibilities:- Receive translation requests directly from clients at the front desk- Assess, price, and manage translation tasks based on scope, deadlines, and language pairs- Review official documents such as licenses, certificates, residency permits, and academic records- Deliver translated documents to clients when required- Communicate clearly with clients regarding services, timelines, and pricing- Respond promptly to client inquiries across multiple communication channels- Support daily office operations and administrative tasksWork details:- Shift hours: fixed 8 hours- Type of work: Full-time On-siteRequirements:- Background in translation or a related field- Strong written and verbal communication skills in English- Excellent interpersonal and communication skills- Good working knowledge of Microsoft Office applications- Professional, organized, and client-focused approachIf you have a passion for translation, enjoy working with clients, and thrive in an administrative environment, we&rsquo;d love to hear from you.Job Type: Full-timeApplication Question(s):<ul><li>Do you have background in Translation industry?</li></ul>Work Location: In person

Front Officer & Translator

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We're looking for a dynamic and customer-focused Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you'll play a vital role in creating exceptional first impressions and ensuring every visitor experiences warm, professional service. This position offers an exciting opportunity to be part of a collaborative team that values efficiency, empathy, and excellence in hospitality.
 
 
 <ul>
 <li>
 Create, modify, and manage guest reservations with accuracy and attention to detail
 </li>
 <li>
 Handle group booking inquiries and coordinate group check-ins and check-outs
 </li>
 <li>
 Execute check-in and check-out procedures following established protocols while maintaining a friendly demeanor
 </li>
 <li>
 Anticipate guest needs and respond promptly to requests with a solution-oriented approach
 </li>
 <li>
 Maintain comprehensive knowledge of hotel facilities, room types, amenities, pricing, dining options, and current promotions
 </li>
 <li>
 Manage multiple tasks simultaneously while maintaining composure and professionalism
 </li>
 <li>
 Provide exceptional customer service by addressing guest concerns with empathy and decisiveness
 </li>
 <li>
 Communicate effectively with other departments to ensure seamless guest experiences
 </li>
 <li>
 Maintain organized records and ensure accurate documentation of all transactions
 </li>
 <li>
 Support team members and contribute to a positive, inclusive work environment
 </li>
 <li>
 Perform night shift rotations as needed to ensure continuous front desk coverage
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Fluency in English with excellent verbal and written communication skills
 </li>
 <li>
 Proficiency in at least one additional language (Arabic, French, or German preferred)
 </li>
 <li>
 Strong interpersonal and people skills with a genuine passion for customer service
 </li>
 <li>
 Proven ability to remain calm, patient, and empathetic when handling challenging situations
 </li>
 <li>
 Excellent organizational and time management abilities
 </li>
 <li>
 Proficiency with computer systems and hotel Property Management Systems (PMS)
 </li>
 <li>
 Detail-oriented mindset with strong accuracy in data entry and record-keeping
 </li>
 <li>
 Ability to work flexibly, including night shifts and rotating schedules
 </li>
 <li>
 Team player mentality with collaborative spirit and supportive attitude
 </li>
 <li>
 Professional appearance and demeanor
 </li>
 <li>
 Conflict resolution and problem-solving capabilities
 </li>
 <li>
 Ability to multitask and prioritize effectively in a fast-paced environment
 </li>
 <li>
 Previous hospitality, front office, or customer service experience (preferred)
 </li>
 <li>
 Familiarity with reservation systems and hotel operations (preferred)
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 <ul>
 <li>
 A passionate and inspired team that creates unique experiences for all they meet.
 </li>
 <li>
 We recognize and celebrate our team and individual success
 
 
 </li>
 </ul>
 Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 <ul>
 <li>
 Constant standing and walking throughout shift.
 </li>
 <li>
 Frequent lifting and carrying up to 30 lbs.
 </li>
 <li>
 Occasional kneeling, pushing, pulling, lifting.
 </li>
 <li>
 Occasional ascending or descending ladders, stairs and ramps.
 
 
 </li>
 </ul>
 Visa Requirements: Must be legally permitted to work in Egypt.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates at Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
 </li>
 </ul>
</div>

Front Desk Agent

FORTE

<div>
 
 
 Role Summary
 
 
 
 
 
 The Receptionist serves as the primary point of contact for guests, ensuring a seamless and professional first impression that reflects high hospitality standards. In this
 
 on-site, full-time
 
 role, you will manage guest arrivals, departures, and inquiries at a
 
 Junior
 
 level. Success is measured by your ability to provide efficient service, maintain administrative accuracy, and uphold guest satisfaction ratings.
 
 
 
 
 
 
 
 Work Setup &amp; Collaboration
 
 
 
 
 <ul>
 <li>
 Operates
 
 fully on-site
 
 within a shift-based schedule.
 
 </li>
 <li>
 Follows structured service protocols and
 
 compliance standards
 
 regarding guest privacy and financial transactions.
 
 </li>
 </ul>
 
 
 
 
 
 What You'll Do
 
 
 
 
 <ul>
 <li>
 Execute guest
 
 check-in and check-out
 
 procedures following established brand standards and timelines.
 
 </li>
 <li>
 Manage a telephone system, routing calls and taking detailed messages for various departments.
 
 </li>
 <li>
 Process guest payments, room charges, and daily reconciliations with high
 
 mathematical accuracy
 
 .
 
 </li>
 <li>
 Coordinate with housekeeping to ensure real-time room status updates and immediate readiness for arrivals.
 
 </li>
 <li>
 Address guest inquiries and complaints promptly, escalating complex issues to management when necessary.
 
 </li>
 <li>
 Maintain a clean, organized, and welcoming front desk and lobby environment at all times.
 
 </li>
 <li>
 Input and update guest profiles and reservation data accurately in the
 
 Property Management System (PMS)
 
 .
 
 </li>
 </ul>
 
 
 
 
 
 Success Indicators
 
 
 
 
 <ul>
 <li>
 Maintain an average
 
 guest satisfaction score (CSAT)
 
 of 90% or higher for front-desk interactions.
 
 </li>
 <li>
 Achieve 100% accuracy in daily cash handling and billing reconciliation.
 
 </li>
 <li>
 Minimize guest wait times during peak check-in windows through efficient process execution.
 
 </li>
 <li>
 Successfully resolve 85% of guest inquiries without requiring management intervention.
 
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 
 
 <ul>
 <li>
 0&ndash;2 years of experience in
 
 customer service
 
 , hospitality, or a front-facing administrative role.
 
 </li>
 <li>
 Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
 
 </li>
 <li>
 Strong
 
 verbal communication skills
 
 for clear, professional and friendly face-to-face and phone interactions.
 
 </li>
 <li>
 Ability to work a flexible schedule including early mornings, late evenings, and weekends.
 
 </li>
 </ul>
</div>

Receptionist (shift-based)

Egypt Education Platform

<div>Gems International School - SomaBay is seeking a professional and approachable School Front of House (FOH) to be the welcoming face of our school community. You will be responsible for greeting visitors, providing assistance to parents and students, and supporting the administrative team with various tasks to ensure smooth daily operations.
Key Responsibilities:<ul><li>
Welcome and assist visitors, parents, and students in a friendly and efficient manner.</li><li>
Manage incoming phone calls, emails, and correspondence, directing inquiries appropriately.</li><li>
Coordinate appointments, schedules, and meetings for school staff.</li><li>
Maintain the front desk area to be inviting, organized, and professional.</li><li>
Assist with administrative duties including data entry, filing, and record keeping.</li><li>
Support student registration and ensure confidentiality of student records.</li><li>
Collaborate with staff to facilitate school events and activities.</li></ul> 

Requirements 
<ul><li>
High school diploma or equivalent; additional qualifications in office administration or customer service are advantageous.</li><li>
Previous experience in a front desk, reception, or administrative role preferred.</li><li>
Excellent communication skills in English and Arabic, both verbal and written.</li><li>
Strong organizational skills and the ability to multitask effectively in a busy environment.</li><li>
Friendly, professional, and approachable demeanor with a strong customer service orientation.</li><li>
Proficient in Microsoft Office and comfortable with basic data management systems.</li><li>
Ability to handle sensitive information with discretion and maintain confidentiality.</li></ul>
Safeguarding Statement: We prioritize the safety and welfare of our students. All appointments will be subject to thorough background checks and reference verification.</div>

School Front of House - FOH

Explore 650+ Front desk shift leader in Egypt this May. Find roles across top companies and apply now to boost your career.

650 front desk shift leader jobs In Egypt

Front Desk Shift Leader

Front Desk Shift Leader

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Front Desk Agent

Receptionist (shift-based)

School Front of House - FOH