front door supervisor - renaissance atlanta airport gateway hotel - (flexible) starting at $12.00 an hr.

guest service representative full time (the starling hotel)

front desk agent

cargo office supervisor

event coordinator & receptionist Jobs in Atlanta

event coordinator & receptionist

front door supervisor - renaissance atlanta airport gateway hotel - (flexible) starting at $12.00 an hr. Jobs in Atlanta

guest service representative full time (the starling hotel) Jobs in Atlanta

front desk supervisor

Allied Universal

<div><p>Security Officer Enhanced Part Time Receptionist</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><div><br>
Allied Universal&reg;, North America&rsquo;s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.<br>
</div><br>
<h2 class="jobSectionHeader"><b>Job Description</b></h2><p></p><p><br>
Life doesn&rsquo;t always follow a fixed schedule. That&rsquo;s why we created the Security Officer &ndash; Part Time Enhanced position: a flexible, dependable option for individuals looking to supplement their income, gain hands-on experience, or work toward a full-time career with the industry leader.
</p><p>As a <b>Security Officer Enhanced Part Time Receptionist</b> in <b>Atlanta, GA</b>, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking-up additional shifts when it works for you.
</p><p></p><p><b>Pay Rate: $20.06 / Hour
</b></p><p><b>Job Schedule:</b></p><div><div><div><div><b>
Day</b></div><div><b> Time</b></div></div><br>
</div><div><div>
Sun</div><div> 03:00 PM - 11:00 PM</div></div><br>
</div><p></p><p><b>
How This Role Works:</b></p><ul><li><b>
Fixed-Shift Commitment (&ldquo;Anchor Shifts&rdquo;):</b> You will be hired for a designated site and weekly shift that serves as your reliable base schedule. This assignment requires a six (6) month commitment.</li><li><b>
Earn More, Claim-A-Shift Program:</b> In addition to your fixed shift, you may pick-up extra shifts through our scheduling platform, allowing you to increase earnings and gain experience across multiple sites. Work part-time hours this week and full-time the next. It&rsquo;s all up to you.</li></ul><p>
This role is ideal for candidates seeking part-time employment with flexibility, income stability, and opportunities to build-up to a full-time schedule of up to 40 hours per week; always with the option to scale back when needed.
</p><p></p><p><b>Responsibilities:</b></p><ul><li>
Provide customer service to clients, visitors, and employees by carrying out security-related procedures, site-specific policies, and/or emergency response activities when appropriate.</li><li>
Monitor front desk activity, verify visitor access in accordance with location protocols, and document arrivals, departures, and other front desk interactions.</li><li>
Respond to incidents, unusual activity, and critical situations in a calm, problem-solving manner, and communicate relevant information to site contacts and/or emergency personnel as needed.</li><li>
Answer questions, provide directions, and support a professional front desk presence within a financial institution location.</li><li>
Complete required reports, logs, and other documentation related to front desk operations, access activity, and security-related incidents.</li></ul><p></p><p><b>
Minimum Requirements:</b></p><ul><li>
Possess 6 months or more of armed security-related, law enforcement, and/or military experience.</li><li>
Provide a DD214 with Honorable Discharge or an Associate's degree or 60 college credits or a Police Academy certificate or a Corrections Academy certificate.</li><li>
An armed guard card and/or license is preferred.</li><li>
Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.</li><li>
Possess a high school diploma or equivalent.</li><li>
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.</li><li>
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li><li>
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li><li>
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.</li><li>
A valid driver&rsquo;s license will be required for driving positions only.</li></ul><p></p><p><b>
Why Join Us:</b></p><ul><li><b>
Smart Tools:</b> Access to our exclusive technology to view and claim additional shifts to earn more.</li><li><b>
Career Growth:</b> Get paid training and access to career growth opportunities.</li><li><b>
Financial Benefits:</b> Participate in our retirement savings plan to invest in your future.</li><li><b>
Exclusive Perks:</b> Enjoy discounts on top brands and services through our Perks Program.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Closing</b></h2><div><b><br>
Allied Universal&reg; is an Equal Opportunity Employer.</b> All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
</div><p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.<br>
</p><br>
<h2 class="jobSectionHeader"><b>Requisition ID</b></h2><br>
2026-1618808</div>

Security Officer Enhanced Part Time Receptionist

Schulte Hospitality Group

<div><div><div><b>Schulte Hospitality Group</b> is seeking a dynamic, service-oriented <b>Guest Service Representative </b>to join our team! <b>SHG </b>is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
</div><div></div><div><b>What's</b><b> </b><b>in it for you?</b> When you join<b> </b><b>SHG</b> you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! <b>SHG</b> provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
</div><div></div><p>Work Today, Get Paid today, with Daily Pay!
</p><p>Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
</p><p>Multiple Health Insurance and Life Insurance options
</p><p>401k Plan + Company Match
</p><p>Paid Parental Leave
</p><p>Paid Time Off
</p><p>Holiday Pay
</p><p>Pet Insurance
</p><p>Employee Assistance Program
</p><p>Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
</p><div></div><div><b>Our Company:</b> <b>Schulte Hospitality Group</b> is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
</div><div></div><div><b>JOB DUTIES AND RESPONSIBILITIES</b>
</div><ul><li>Greets guests as they arrive, focus on personal recognition
</li><li>Reviews arrival lists daily and assists in preparing and assembling welcome amenities
</li><li>Escort VIPs to room and check them in prior to arrival
</li><li>Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
</li><li>Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
</li><li>Keep front desk area clean and organized.
</li><li>Assisting with lobby activation as needed.
</li><li>Utilize proper procedures when handling guest PPI data.
</li><li>Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
</li><li>Attends promptly to guest needs and inquiries
</li><li>Perform various other duties as assigned
</li><li>Perform various other duties as assigned to meet business objectives
</li></ul><div></div><div><b>EDUCATION AND EXPERIENCE</b>
</div><ul><li>Minimum of one (1) year in Front Desk Operations
</li><li>In-depth knowledge of hotel Front Desk operations
</li><li>Minimum of High School education
</li></ul><div></div><div><b>KNOWLEDGE,</b><b> </b><b>SKILLS</b><b> </b><b>AND ABILITIES</b>
</div><ul><li>Basic computer skills
</li><li>Ability to communicate effectively verbally and in writing
</li><li>Ability to exceed expectations of guests and team members
</li><li>Excellent time management skills
</li></ul><div></div><div>The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
</div><div></div><ul><li><b><i>Schulte Hospitality Group</i></b><i> </i><i>is an Equal Opportunity Employer.</i><br>
</li></ul></div><br>
Compensation: 16.00</div>

Guest Service Representative Full Time (The Starling Hotel)

FORTH Hotel and Club

<div>Property Description:
<div></div><div><b>
Join the Team at FORTH Hotel and Club &ndash; Atlanta&rsquo;s Most Exciting Destination!</b><br>
Step into the energy of Atlanta at FORTH Hotel and Club, where modern luxury meets creative spirit. Designed to bring people together, FORTH blends boutique hospitality with an elevated social experience&mdash;featuring stylish rooms, buzzing restaurants and bars, and a vibrant members&rsquo; club that celebrates culture, community, and connection.</div><div></div><div><br>
As part of our team, you&rsquo;ll have the chance to help shape a one-of-a-kind hotel experience in the heart of the city. If you&rsquo;re passionate about service, thrive in dynamic environments, and want to be part of something bold and new&mdash;this is where your next chapter begins.</div>
Overview:
<div>
Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.</div><div></div><div><br>
Responsibilities:</div><ul><li>
Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.</li><li>
Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.</li><li>
Provide information about hotel facilities, services, and local attractions.</li><li>
Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.</li><li>
Process guest payments and maintain accurate records.</li><li>
Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.</li><li>
Maintain the cleanliness and organization of the front desk area.</li><li>
Assist in administrative tasks, such as answering phone calls and handling reservations.</li></ul><div></div><div><br>
Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us!</div><div><br>
</div>Qualifications:
<ul><li>High school diploma or equivalent</li><li>
Prior cash handling experience necessary</li><li>
Exceptional communication skills</li><li>
Very good computer skills</li><li>
Ability to work flexible hours including weekends and holidays</li><li>
Strong problem-solving skills</li><li>
Ability to multitask and work in a fast-paced environment</li><li>
Experience in customer service is preferred</li><li>
Knowledge of hotel or resort operations is a plus</li></ul>
Benefits:
<p>
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners&rsquo; mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company&rsquo;s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.</p><p><br>
In keeping with the company&rsquo;s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.</p><ul><li>
Multiple Tiers of Medical Coverage</li><li>
Dental &amp; Vision Coverage</li><li>
24/7 Teledoc service</li><li>
Free Maintenance Medications</li><li>
Pet Insurance</li><li>
Hotel Discounts</li><li>
Tuition Reimbursement</li><li>
Paid Time Off (vacation, sick, bereavement, and Holidays).</li><li>
401K Match</li></ul><p>
Working at Davidson is like nowhere else. It&rsquo;s less of a job, more of a calling. It&rsquo;s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.<br>
<br>
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation<br>
<br>
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.</p></div>

Front Desk Agent

Atlanta Women's Healthcare Specialists

<div>Description:
<p>
AWHS Medical Receptionist Job Description</p><p><b>
Job Summary:</b></p><p>
 As the first friendly face the patients will see, you'll create a welcoming experience while keeping our busy medical office running smoothly. From greeting patients and managing appointments to supporting providers and maintaining accurate records, you'll play an essential role in delivering exceptional patient care.</p><p><i>
Reports to:</i></p><ul><li>
Front Office Team Lead and Practice Administrator.</li></ul><p><b>
Essential Duties/Responsibilities:</b></p><br>
<p></p><ul><li>
Greet and assist patients and visitors in person and by phone, directing inquiries as needed.</li><li>
Check patients in, verify demographics, and collect insurance and identification information.</li><li>
Manage provider schedules and process appointment requests.</li><li>
Maintain accurate patient records by retrieving, scanning, and updating documentation in the EMR.</li><li>
Monitor patient flow and communicate delays to providers to support timely service.</li><li>
Assist patients with insurance, billing questions, and special needs when necessary.</li><li>
Perform general administrative duties, including data entry, correspondence, and document processing.</li><li>
Handle incoming and outgoing mail and shipping through USPS, UPS, and FedEx.</li><li>
Maintain a clean and organized reception area.</li><li>
Support office emergency procedures and coordinate assistance when needed.</li><li>
Schedule appointments to maximize patient satisfaction and efficient use of provider time.</li><li>
Perform additional front office and administrative duties as assigned.</li></ul>
Requirements:
<p><b>
Required Knowledge/Skills/Abilities:</b></p><p></p><p><b><br>
Required Knowledge, Skills, and Abilities</b></p><ul><li>
Knowledge of office procedures, customer service principles, and medical terminology.</li><li>
Proficiency with computer systems, file management, and electronic medical records (Epic EMR experience preferred).</li><li>
Understanding of patient accounts and confidentiality requirements.</li><li>
Strong written, verbal, and telephone communication skills.</li><li>
Ability to work collaboratively in a team environment while maintaining professionalism.</li><li>
Excellent listening, problem-solving, and critical-thinking skills.</li><li>
Strong organizational skills with attention to detail and the ability to prioritize tasks.</li><li>
Ability to build positive relationships with patients, staff, and the public.</li><li>
Demonstrated initiative, sound judgment, and a commitment to providing exceptional patient service.</li><li>
Reliable attendance and adherence to organizational policies and procedures.</li></ul><p><b>
Education and Experience:</b></p><ul><li>
High school diploma or GED required; Associates degree or higher preferred.</li><li>
2-3 years of previous administrative and clerical medical office experience.</li><li>
Experience using Epic is preferred</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Prolonged periods of sitting or standing at a desk and working on a computer in a stationary position. Must be able to remain in a stationary position for a prolonged period of time.</li><li>
Constantly operates a computer and other office machinery, such as a calculator, copy machine, computer printer.</li><li>
Must be able to lift up to 25 pounds at times and transport up to 25 pounds at a time short distances.</li></ul><p></p><p><b><br>
Equal Opportunity Employer: Atlanta Women&rsquo;s Healthcare Specialists is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.</b></p><p><b>
Atlanta Women&rsquo;s Healthcare Specialists participates in E-Verify to verify the authorization to work within the United States and conducts pre-employment drug screening and background checks in accordance with federal and state laws and regulations.</b></p><p><b>
COVID-19 vaccine required.</b></p></div>

Medical Receptionist

The Art of Touch

<p><b>General Manager</b></p><p>Compensation: $65,000 - $85,000 per year + Performance Bonus</p><p><b>About The Art of Touch Massage</b></p><p>The Art of Touch Massage is a premium therapeutic massage studio in Midtown Atlanta that has served the community since 2007. Known for exceptional bodywork, an art-filled environment, and a commitment to helping guests feel like a masterpiece, the business has built a loyal client base and a strong reputation over nearly two decades.</p><p>As we look toward the future, our focus is simple: rebuild operational excellence, strengthen accountability, grow appointment volume, and create a leadership structure that supports long-term success.</p><p>We are seeking a General Manager who wants to take ownership of business performance and help lead the next chapter of growth.</p><p><b>Position Overview</b></p><p>The General Manager serves as the senior operational leader of The Art of Touch Massage.</p><p>This role is responsible for therapist recruiting, workforce planning, scheduling, therapist performance management, team accountability, operational systems, and overall business performance.</p><p>The General Manager will work closely with the Owner during an initial transition period but is ultimately expected to become the primary day-to-day operator of the business.</p><p>This is not a hospitality coordinator role.</p><p>This is a leadership position for someone who enjoys building teams, solving operational problems, holding people accountable, and producing measurable results.</p><p><b>What You'll Own</b></p><p><b>Recruiting &amp; Staffing</b></p><ul><li>Build and maintain an ongoing pipeline of Licensed Massage Therapists</li><li>Develop relationships with massage schools and industry organizations</li><li>Recruit, interview, hire, onboard, and retain therapists</li><li>Ensure staffing levels consistently support business demand</li><li>Reduce vacancies and staffing bottlenecks</li></ul><p><b>Scheduling &amp; Capacity Management</b></p><ul><li>Align therapist availability with client demand</li><li>Improve evening, weekend, and peak-hour coverage</li><li>Manage therapist utilization and productivity</li><li>Reduce missed appointment opportunities</li><li>Forecast staffing needs based on business trends</li></ul><p><b>Therapist Leadership &amp; Accountability</b></p><ul><li>Directly manage the Licensed Massage Therapist team</li><li>Establish clear performance expectations and standards</li><li>Conduct coaching conversations, performance reviews, and corrective action when necessary</li><li>Hold therapists accountable for availability, professionalism, documentation, guest experience, and operational standards</li><li>Partner with Lead Massage Therapists to develop training, mentoring, and continuing education initiatives</li><li>Improve therapist retention while maintaining a culture of accountability</li></ul><p><b>Operations &amp; Team Leadership</b></p><ul><li>Directly oversee day-to-day business operations</li><li>Lead the front desk team through the Spa Manager and other team leaders</li><li>Improve systems, processes, and reporting</li><li>Ensure standard operating procedures are consistently followed</li><li>Resolve operational issues quickly and effectively</li><li>Maintain a high-quality client experience</li><li>Drive continuous improvement throughout the organization</li></ul><p><b>Business Performance</b></p><ul><li>Own appointment growth goals</li><li>Monitor utilization, staffing, retention, and operational KPIs</li><li>Track business performance and recommend corrective actions</li><li>Improve profitability through stronger execution and resource management</li><li>Deliver weekly operational reporting to ownership</li></ul><p><b>Success Metrics</b></p><p>Success in this role will be measured by:</p><p><b>Staffing</b></p><ul><li>Therapist headcount growth</li><li>Therapist retention</li><li>Time-to-fill open positions</li></ul><p><b>Capacity &amp; Utilization</b></p><ul><li>Therapist utilization</li><li>Evening and weekend coverage</li><li>Reduction in missed booking opportunities</li></ul><p><b>Business Growth</b></p><ul><li>Appointment volume</li><li>Revenue growth</li><li>Membership growth</li><li>Package sales</li><li>Profitability improvement</li></ul><p><b>Leadership</b></p><ul><li>Team retention</li><li>Accountability</li><li>Operational execution</li><li>Completion of strategic initiatives</li></ul><p><b>Ideal Candidate</b></p><p>You are likely a strong fit if you:</p><ul><li>Have successfully managed service-based businesses or multi-department teams</li><li>Have experience recruiting and retaining employees</li><li>Have directly managed employee performance and accountability</li><li>Are highly organized and execution-focused</li><li>Naturally hold people accountable</li><li>Enjoy solving operational problems</li><li>Are comfortable making decisions and taking ownership of outcomes</li><li>Can balance people leadership with performance expectations</li></ul><p>You understand that culture matters, but culture without accountability does not create results.</p><p><b>Preferred Experience</b></p><ul><li>General Manager, Operations Manager, District Manager, Practice Manager, Studio Manager, or similar leadership experience</li><li>Recruiting and workforce planning</li><li>Scheduling and labor management</li><li>Employee coaching and performance management</li><li>P&amp;L responsibility</li><li>Service, wellness, hospitality, healthcare, fitness, or retail operations</li></ul><p>Massage industry experience is helpful but not required.</p><p>Strong operational leadership experience is required.</p><p><b>The Opportunity</b></p><p>This role is an opportunity to take over leadership of an established business with a strong reputation, a loyal client base, and significant growth potential.</p><p>The right candidate will have the autonomy to improve systems, build a stronger team, increase operational performance, and play a key role in shaping the future of the organization.</p><p>Pay: $65,000.00 - $85,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Employee discount</li></ul><p>Work Location: In person</p>

General Manager - Massage Spa & Art Gallery

RedHelm

<div>
 <p>
  RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design &mdash; protecting, powering, and accelerating our clients&rsquo; success.
 </p>
 <p>
  Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.
 </p>
 <p>
  At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.
 </p>
 <p>
  &nbsp;
 </p>
 About the Role
 <p>
  We are seeking a Help Desk Technician to join our team! This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to help you build a strong foundation in IT support. In this role, you&rsquo;ll gain hands-on experience with various systems, processes, and technologies while learning what it takes to become a true IT professional. You&rsquo;ll develop both your technical and professional skills as you grow your career in information technology.
 </p>
 <p>
  &nbsp;
 </p>
 Responsibilities and Duties
 <ul>
  <li>
   <p>
    Serve as the first point of contact for end users seeking technical support via phone, email, and chat. Issues will typically relate to systems, software, or hardware.
   </p>
  </li>
  <li>
   <p>
    Ask targeted questions to identify the problem, document details accurately, and create or update help desk tickets.
   </p>
  </li>
  <li>
   <p>
    Monitor and respond promptly to requests through the help desk ticketing system and escalate unresolved issues to the appropriate support level.
   </p>
  </li>
  <li>
   <p>
    Perform basic remote troubleshooting by guiding users through problem-solving steps.
   </p>
  </li>
  <li>
   <p>
    Identify and recommend process improvements to enhance efficiency and service quality.
   </p>
  </li>
  <li>
   <p>
    Deliver excellent customer service and maintain professional communication with end users.
   </p>
  </li>
  <li>
   <p>
    Maintain up-to-date knowledge of company procedures, products, and services.
   </p>
  </li>
  <li>
   <p>
    Meet or exceed departmental performance standards and KPIs.
   </p>
  </li>
  <li>
   <p>
    Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet service standards.
   </p>
  </li>
  <li>
   <p>
    Collaborate effectively within a team environment while also working independently.
   </p>
  </li>
  <li>
   <p>
    Demonstrate reliability, accountability, and consistent attendance.
   </p>
  </li>
  <li>
   <p>
    Assess situations logically, resolve issues efficiently, and seek assistance when appropriate.
   </p>
  </li>
 </ul>
 &nbsp;Qualifications&nbsp;
 <ul>
  <li>
   <p>
    1+ years of experience in technical support, help desk, or contact center environments or equivalent education
   </p>
  </li>
  <li>
   <p>
    Experience or exposure to using a ticketing system (preferred).
   </p>
  </li>
  <li>
   <p>
    Basic knowledge of Windows 7&ndash;11 troubleshooting.
   </p>
  </li>
  <li>
   <p>
    General understanding of peripheral device and printer/scanner setup and troubleshooting.
   </p>
  </li>
  <li>
   <p>
    Familiarity Microsoft 365 and MS Office applications.
   </p>
  </li>
  <li>
   <p>
    Familiarity with VPN configuration and general network troubleshooting.
   </p>
  </li>
  <li>
   <p>
    Experience or exposure to providing remote support.
   </p>
  </li>
  <li>
   <p>
    Basic Active Directory knowledge (user management, password resets, etc.).
   </p>
  </li>
 </ul>
 <p>
 </p>
 &nbsp;
 <strong>
  Soft Skills
 </strong>
 <ul>
  <li>
   <p>
    Strong attention to detail and organizational skills.
   </p>
  </li>
  <li>
   <p>
    Excellent verbal and written communication abilities.
   </p>
  </li>
  <li>
   <p>
    Ability to apply established processes while adapting to procedural changes.
   </p>
  </li>
  <li>
   <p>
    Proven analytical and problem-solving skills.
   </p>
  </li>
  <li>
   <p>
    Strong interpersonal and customer service skills.
   </p>
  </li>
 </ul>
 <p>
 </p>
 &nbsp;
 <strong>
  Additional Details
 </strong>
 <ul>
  <li>
   <p>
    <strong>
     Location:
    </strong>
    Atlanta, GA (Remote)
   </p>
  </li>
  <li>
   <p>
    <strong>
     Department:
    </strong>
    Business Process Outsourcing (BPO)
   </p>
  </li>
  <li>
   <p>
    <strong>
     Reports To:
    </strong>
    Help Desk Manager
   </p>
  </li>
  <li>
   <p>
    <strong>
     Employment Type:
    </strong>
    Full-time, Non-exempt
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  <strong>
   Information Security Commitment
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  This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.
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  <strong>
   Equal Opportunity Employer
  </strong>
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  RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.
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  <strong>
   Please Note:
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  <strong>
   RedHelm is currently unable to employ outside of the United States or support visa sponsorship for those living in the United States and working under an H1B visa.
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 Why Join Us
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  This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next.
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  We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person&rsquo;s life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.
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  We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.
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</div>


Help Desk Technician

<div>About DMI:
<div>
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efﬁcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com</div>
About the Opportunity:
<div>
DMI, LLC is seeking a <b>Mid Service Desk Manager </b>to join us.</div><div></div><div><b><br>
Duties and</b><b> Responsibilities:</b></div><ul><li>
Oversee deskside support operations at the Customer Support Center (CSC), ensuring that SLA requirements are met and escalations are handled promptly.</li><li>
Manage and assign tickets to Level 2 technicians, monitoring incident progress and ensuring daily updates for all open tickets.</li><li>
Coordinate the logistics of IT support during emergencies, public health events, and system upgrade cycles, including scheduling overtime or weekend coverage as needed.</li><li>
Provide guidance to Service Desk Liaisons (SDLs) and other team members to ensure seamless collaboration with campus leads and the Field Site Support (FSS) team.</li><li>
Maintain comprehensive documentation for processes, reports, and trends to identify areas for improvement in deskside support services.</li><li>
Support the implementation of new IT solutions, assisting with testing and rollout to ensure compliance with CDC standards and best practices.</li><li>
Manage AV support services, including vendor coordination and system upgrades, while adhering to OCIO SLA metrics.</li></ul>
Qualifications:
<div><b>
Education and Years of Experience:</b></div><ul><li>
Bachelor of Science in Information Technology or other related field</li><li>
2-4 Years of Experience managing a service desk</li></ul><div>
 <b>Required and Desired Skills/Certifications:</b></div><ul><li>
ITIL Preferred</li></ul><div><b>
Min Citizenship Status Required:</b> Must be a <b>U.S. Citizen</b></div><div></div><div><b><br>
Physical Requirements:</b> No Physical requirement needed for this position<b>.</b></div><p><b>
Location: </b>Atlanta, Georgia</p>
Working at DMI:
<div>
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:</div><div></div><ul><li><b><br>
Do What&rsquo;s Right</b> &ndash; We lead with honesty and integrity.</li><li><b>
Own the Outcome</b> &ndash; We take responsibility and deliver.</li><li><b>
Deliver for Our Customers</b> &ndash; We are relentless about delivering value.</li><li><b>
Think Bold, Act Smart</b> &ndash; We innovate with purpose.</li><li><b>
Win Together</b> &ndash; We collaborate and celebrate our success.</li></ul><div>
These values aren&rsquo;t just ideals&mdash;they show up in how we support every part of your well-being:</div><div></div><ul><li><b><br>
Convenience/Concierge</b> &ndash; Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.</li><li><b>
Development</b> &ndash; Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.</li><li><b>
Financial</b> &ndash; Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.</li><li><b>
Recognition</b> &ndash; Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.</li><li><b>
Wellness</b> &ndash; Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.</li></ul><div>
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.</div><div></div><div><b><br>
***************** No Agencies Please *****************</b></div><div></div><div><br>
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.</div></div>

Mid Service Desk Manager

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