sales coordinator

sales manager

office manager

receptionist

administrative assistant

front office supervisor

Crowne Plaza Hotel

<div>At Crowne Plaza&reg;, we know business travel isn&rsquo;t just business &mdash; it&rsquo;s personal. That&rsquo;s why we&rsquo;re looking for a Front Office Supervisor who understands the balance between productivity and genuine, warm hospitality. You'll be at the center of the action &mdash; leading the Front Office team to create seamless arrivals, efficient departures, and everything in between.

In our RDC environment, your role is not just about managing a busy front desk &mdash; it's about knowing our guests, anticipating their needs, and creating a tailored experience for corporate travelers, long-stay guests, and conference attendees.
Key Responsibilities:

Lead the daily front office operations to ensure a smooth, professional, and welcoming environment for all guests.

Support the Front Office Manager in managing team performance, scheduling, training, and ongoing development.

Provide mentorship, coaching, and real-time feedback to front desk agents, concierge, and bell staff.

Handle guest inquiries and complaints promptly and professionally, ensuring issues are resolved to the guest&rsquo;s satisfaction.

Act as the main point of contact during assigned shifts &mdash; ensuring clear communication with all departments including housekeeping, engineering, and F&amp;B.

Ensure all front office procedures align with IHG and Crowne Plaza brand standards &mdash; from check-in/check-out to guest service protocols.

Monitor occupancy levels and support in upselling and room revenue strategies.

Ensure full compliance with health &amp; safety, fire regulations, and emergency procedures.

Maintain accurate records for audit and reporting purposes (guest feedback, incidents, shift handovers, etc.).
What we need from you

Minimum 1-2 years of experience in a front office or guest service leadership role, ideally within an upscale or corporate hotel environment.

A warm, professional, and confident communication style &mdash; you make every guest feel recognized and respected.

Strong leadership and problem-solving skills with the ability to stay calm under pressure.

Proficient in PMS systems (Opera preferred) and Microsoft Office tools.

Experience working in high-volume or business-focused properties is an advantage.

Ability to work flexible shifts including evenings, weekends, and public holidays.

A genuine passion for delivering True Hospitality and creating memorable guest journeys.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Front Office Supervisor

Confidential Government

<div>
 
 About the Role:
 
 
 We are looking for an experienced and dynamic Receptionist Supervisor to lead our front office team. In this pivotal role, you will be more than a supervisor; you will be the standard-bearer for our company's first impression. You are responsible for ensuring the seamless delivery of all reception and administrative services, mentoring a team of receptionists, and optimizing front desk operations to reflect our commitment to excellence and professionalism.
 
 
 
 
 
 Key Responsibilities:
 
 
 Team Leadership &amp; Front Office Management:
 
 
 &bull; Supervise, train, and mentor a team of receptionists, fostering a positive and high-performing work environment.
 
 
 &bull; Manage front desk schedules, assign daily tasks, and ensure adequate coverage at all times.
 
 
 &bull; Conduct regular performance reviews and provide constructive feedback and coaching.
 
 
 &bull; Serve as the primary point of escalation for complex client inquiries or issues, resolving them promptly and professionally.
 
 
 Operational Excellence &amp; Process Improvement:
 
 
 &bull; Develop, implement, and enforce front office policies, procedures, and service standards.
 
 
 &bull; Oversee the maintenance and organization of the reception area, conference rooms, and common spaces.
 
 
 &bull; Manage inventory of office supplies, place orders, and build relationships with vendors to ensure cost-effectiveness.
 
 
 &bull; Analyze front desk workflows and identify opportunities for improved efficiency and enhanced guest experience.
 
 
 Administrative Oversight &amp; Coordination:
 
 
 &bull; Oversee the accurate management of all incoming and outgoing mail, packages, and deliveries.
 
 
 &bull; Ensure the phone system is managed effectively, and call handling protocols are consistently followed.
 
 
 &bull; Coordinate with IT for the maintenance of front office equipment (printers, phones, etc.).
 
 
 &bull; Assist in the planning and execution of company events and meetings as required.
 
 
 Reporting &amp; Compliance:
 
 
 &bull; Monitor and report on key front office metrics (e.g., call volume, guest traffic, supply costs).
 
 
 &bull; Ensure all security and safety procedures at the front desk are strictly adhered to by the team.
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 Required:
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration or related field preferred.
 
 
 &bull; Minimum of 5 years of experience in a receptionist or front office role, with at least 1-2 years in a supervisory or team lead capacity.
 
 
 &bull; Proven leadership skills with the ability to motivate and develop a team.
 
 
 &bull; Exceptional interpersonal, verbal, and written communication skills.
 
 
 &bull; Proficiency in Microsoft Office Suite and office management software.
 
 
 &bull; Strong problem-solving and conflict-resolution abilities.
 
 
 &bull; Excellent organizational and time-management skills, with a keen attention to detail.
 
 
 &bull; Experience in vendor management and budget tracking.
 
 
 &bull; A proactive, resourceful, and professional demeanor.
 
 
 
</div>

Receptionist Supervisor

Hilton

<div>Front Office Manager
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Front Office team</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service
</li><li>Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiar with Property Management Systems</li><li>
A degree or diploma in Hotel Management or equivalent</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Manager

Marriott International

<div>Additional Information 
Job Number25162358 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
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Supervisor-Front Desk

Analytix Arabia Management Consultant pvt ltd

Job Title: Front Office AssistantPosition Overview: We are seeking a professional and friendly Front Office Assistant to be the first point of contact for our clients, visitors, and employees. This role plays a key part in creating a welcoming and organized office environment while providing essential administrative support to ensure the smooth day-to-day operations of the front office.Key Responsibilities:<ul><li>Greet and assist clients, visitors, and employees with a warm, professional attitude.</li><li>Answer and route incoming phone calls; respond to inquiries and manage appointment scheduling.</li><li>Maintain a tidy, organized, and professional reception area at all times.</li><li>Support administrative tasks such as filing, document handling, and office supply coordination.</li><li>Handle general inquiries and provide assistance to the office team as required.</li></ul>Qualifications:<ul><li>Fresh graduates or candidates with prior experience in front office, reception, or customer service roles are welcome to apply.</li><li>Strong communication, organizational, and multitasking abilities.</li><li>High level of professionalism, discretion, and attention to detail.</li><li>Ability to work independently and as part of a team.</li><li>Female candidates preferred.</li></ul>Job Types: Full-time, Permanent

Front Office Assistant

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25153245
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11493VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Supervisor

<div>Additional Information 
Job Number25162358 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests&rsquo; service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Front Desk Supervisor

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