customer service representative Jobs in Atlanta

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customer service representative i Jobs in Atlanta

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guest service agent

Legacy Ventures

<div>Summary: Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.
Key Responsibilities:<ul><li>
Greet and register guests, assign rooms, and process payments</li><li>
Handle reservations, incoming calls, messages, and guest inquiries</li><li>
Provide local area information and assist with dining, transportation, and tour arrangements</li><li>
Maintain accurate guest records and perform shift reports</li><li>
Ensure all guest requests are addressed promptly and courteously</li><li>
Promote hotel services using suggestive selling to maximize revenue</li><li>
Follow service standards, dress code, and safety procedures</li><li>
Assist with front desk operations, including PBX and reservationist duties as needed</li><li>
Create a welcoming environment through professional communication and attention to detail</li></ul></div>

Guest Service Agent

Tandem Hospitality Group

<div>
 Part-Time
 
 
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 Job Description
 
 
 
 The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!
 
 
 Job Responsibilities
 
 
 <ul>
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 Consistently provide high level of customer service
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 Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
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 Check in and out hotel guests in a confident, professional and friendly manner
 </li>
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 Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
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 Complete all items on appropriate checklist by end of shift
 </li>
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 Follow established key control policy
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 Ensure proper credit policies are followed and verify credit limit report
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 Submit all lost &amp; found articles accompanied by a completed lost &amp; found report
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 Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
 </li>
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 Knowledgeable of fire and emergency procedures
 </li>
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 Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
 </li>
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 Monitor room availability throughout the day
 </li>
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 Review daily the selling status of the hotel using yield management system
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 Performs all other duties as directed by immediate supervisor
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 Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
 </li>
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 Performs other duties as assigned, requested or deemed necessary by management
 
 
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 </ul>
 
 Job Qualifications
 
 
 
 <ul>
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 High school diploma or equivalent; and six months to one-year related experience and/or training
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 Ability to read, analyze, and interpret procedure manuals
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 Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
 </li>
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 Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
 </li>
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 While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
 </li>
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 The employee must occasionally lift and/or move up to 25 pounds.
 
 
 </li>
 </ul>
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</div>

Front Desk Agent

McKibbon Hospitality

<div>What Makes a McKibbon Front Desk Agent? 
The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles.
A Day in the Life:<ul><li>
Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests in a timely manner.</li><li>
Maintain positive guest relations at all times.</li><li>
Resolve guest complaints and ensure guest satisfaction.</li><li>
Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.</li><li>
Process all guest check-ins and verify registration information with the guest.</li><li>
Handle overbooked or 'walked' guests.</li><li>
Accept and record wake-up call requests.</li><li>
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).</li><li>
Resolve discrepancies on the room status report with housekeeping.</li><li>
You will train with and learn Food and Beverage operations to fill in as needed.</li></ul>
Shifts may vary by hotel:<ul><li>
Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm</li><li>
Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm</li></ul> 
Requirements:<ul><li>
Previous experience working as a front desk agent or in a similar role.</li><li>
A high school diploma or equivalent vocational training certificate.</li><li>
Experience working at a hotel establishment (highly desired).</li><li>
Proficiency with computers.</li><li>
Basic math skills.</li><li>
Ability to provide excellent customer service and maintain a professional demeanor at all times.</li><li>
Ability to input and access information in the property management system and/or points-of-sale system.</li><li>
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.</li><li>
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.</li><li>
Embrace McKibbon&rsquo;s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.</li><li>
Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests</li></ul> 
Ideal Skills &amp; Qualities:<ul><li>
Great verbal and written communication skills.</li><li>
The ability to create a fun and supportive working environment.</li></ul> 
Perks &amp; Benefits Beyond the Basics:
We know that hospitality starts from within, and that&rsquo;s why we value the employee experience as much as we value our guests&rsquo; experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that&rsquo;s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 
Benefits: Full Time Associates:
<ul><li>Comprehensive benefits package including medical, dental, and vision</li><li>
Life insurance</li><li>
Pet Insurance</li><li>
Short and long-term disability</li><li>
Paid time off and holidays</li><li>
Tuition assistance</li></ul> 
Financial &amp; Occupational Wellness: All Associates<ul><li>
Competitive Compensation with incentives (incentives vary by position)</li><li>
401K Savings Plan, 50% matching up to 10% of compensation</li><li>
Associate referral program</li><li>
Brand and company training classes, workshops and conferences for career growth and development (varies by position)</li></ul>
Personal Wellness: All Associates<ul><li>
Fundraising matching funds program</li><li>
Team volunteer opportunities</li><li>
24/7 chaplain services</li><li>
Exclusive hotel rate discounts</li></ul>
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.</div>

Hotel Front Desk Agent

Extended Stay Hotels

<div><div>POSITION PURPOSE AND SUMMARY</div>
<div>
</div>The Guest Services Representative (&quot;GSR&quot;) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy

MAJOR / KEY JOB DUTIES
<ul>
<li>Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
</li><li>Assists and responds to guest requests with diligent follow-through.
</li><li>Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
</li><li>Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
</li><li>Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.</li>
<li>Setup, maintain, and takedown of breakfast display in timely manner.
</li><li>Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
</li><li>Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
</li><li>Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
</li><li>Periodic tours of the property to ensure the property is meeting brand standards.
</li><li>Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
</li><li>Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
</li></ul>OTHER DUTIES
<ul>
<li>Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
</li></ul><ul><li>Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
</li></ul><ul><li>Other tasks as assigned by the management team.
</li></ul>.
<div><div><div>BENEFITS</div>
<ul><li>Weekly Pay!</li>
<li>Competitive Wages</li>
<li>Great working environment</li>
<li>Employee Recognition Programs</li>
<li>Vision Insurance</li>
<li>401(k) Savings Plan</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Perks Program offering discounts to major companies</li>
</ul></div><div></div><div><div><div>Compensation</div>
<div> 
Pay range information for the position you are applying for is below. 
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
</div></div></div></div><div></div>Requirements:
<div><div>KNOWLEDGE, SKILLS, ABILITIES &amp; COMPETENCIES</div>
<div></div><div><ul><li>Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
</li></ul><ul><li>Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
</li></ul><ul><li>Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
</li></ul><ul><li>Complete routine reports and correspondence.
</li></ul><ul><li>Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
</li></ul><ul><li>Apply good judgment at all times.
</li></ul><ul><li>Manage problems, address and solve guest-related issues.
</li></ul></div>MINIMUM QUALIFICATIONS
<ul>
<li>High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</li>
</ul>
<div>ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.</div> 
</div>
 
Compensation: $13-S14/hr</div>

Guest Services Rep Part Time-104020

Air Canada

<div>Location: Atlanta, Georgia, United States (on-site) 
Starting Salary: $24.09/hour 
Branch: Cargo 
Category: Unionized (IBT)
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
It&rsquo;s important to know that<ul><li>
Collaboration with TSA and Customs is routine: Strong communication skills are essential to ensure smooth coordination and compliance with security requirements.</li><li>
Operational demands may extend your shift: Overtime can be required during irregular or late operations, and adaptability helps you manage these situations effectively.</li><li>
Cross‑functional teamwork is part of the role: You&rsquo;ll regularly interact with other divisions and branches, building positive relationships to support seamless operations.</li></ul>
Key duties<ul><li>
Lead and direct the Cargo work unit under the Manager's direction. Assume overall responsibility for the work unit in the absence of Management.</li><li>
Provide direction to Lead Customer Service Agents, Warehousemen, and Customer Service Agents, including Safety and Security. Perform duties of Lead Customer Service Agent, Cargo Customer Service Agent, and Warehousemen as required.</li><li>
Make, carry out, and document decisions to ensure efficient operation and protect Company interests.</li><li>
Liaise with other work units, Ground Handling Companies, and contracted Governmental and Airport Authorities.</li><li>
Coordinate routine administrative tasks and operational requirements, including planning/calling of overtime.</li><li>
Observe workflow and assign/reassign tasks to Leads, Warehousemen, and Agents. Assign daily lunch/breaks consistent with the collective agreement and work unit requirements.</li><li>
Perform on-the-job training and lead formal training classes. Ensure all agents maintain a high level of proficiency in their roles.</li><li>
Investigate incident reports and local accidents, complete necessary forms, report findings, and recommend actions.</li><li>
Maintain records and statistical data; provide information as requested. Perform administrative duties when requested by the Manager or Administrative Assistant.</li><li>
Oversee ATL Freighter Operations with a flexible schedule, including weekends.</li></ul>
Qualifications<ul><li>
Must possess and maintain a valid driver's license and aerodrome driver's license and a current passport;</li><li>
Ability to lift seventy (70) lbs unaided;</li><li>
Ability to fulfill all the duties of a Customer Service Agent, Lead Customer Service Agent &amp; Warehousemen;</li><li>
Possess or can quickly acquire the skills to perform the duties of both Lead Customer Service Agent and Warehouseman, either simultaneously or independently, as required by the station;</li><li>
Demonstrated leadership qualities;</li><li>
Ability to use tact, good judgment and initiative;</li><li>
Ability to work under pressure with a minimum of supervision;</li><li>
Excellent oral and written communication skills;</li><li>
Possess strong problem-solving skills and have the ability to work under pressure and handle multiple tasks at one time;</li><li>
Expected to be proactive and show strong organizational skills&mdash;able to coordinate tasks and lead team efforts constructively and in a non-threatening manner;</li><li>
Ability to keep Day Trades and Shift Trades to an absolute minimum;</li><li>
Ability to be extremely flexible to accommodate flight/freighter schedule;</li><li>
Adhere to Air Canada's uniform guide and grooming standards;</li><li>
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment;</li><li>
Candidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays;</li><li>
Ability to meet Air Canada medical standards through a medical examination</li><li>
Employment is subject to meeting US Custom &amp; Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge;</li></ul>
Benefits<ul><li>
Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.</li><li>
Wellbeing &amp; health benefits: Health, dental, and life insurance for you and your family (if necessary).</li><li>
Recognition: Air Canada&rsquo;s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.</li><li>
Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel &amp; car rental discounts, Air Canada Vacation discounts, and more.</li></ul>
Conditions of Employment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees&rsquo; unique contributions to our company&rsquo;s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.</div>

Cargo Services Coordinator

Korean Air

Korean Air, established in 1969, is South Korea's largest airline and a leading global carrier. Renowned for its excellence in flight services, commitment to safety, and innovation, Korean Air continues to advance the aviation industry while promoting Korean culture and hospitality worldwideKorean Air is seeking motivated and talented individuals to fill the full-time contract position of Passenger Traffic Agent in our Hartsfield-Jackson Atlanta International Airport office.1. About the Job<ul><li>Position: Passenger Traffic Agent</li><li>Location: Hartsfield-Jackson Atlanta International Airport (ATL)</li><li>Experience: All Levels Welcome</li><li>Job Type: Full-Time, Contract</li></ul>2. Job Description/Responsibilities<ul><li>Provide top quality customer service to passengers at ATL.</li><li>Perform arrival duties such as supervising the transfer of baggage, translating Customs and Border Protection interviews, supervising the cleaning of the aircraft, escorting passengers with special needs, etc.</li><li>Perform departure duties such as check-in, ticketing, reservations, gate services, overseeing baggage assortment and loading, ramp service, weights and balances (load) control, etc.</li><li>Comply with all federal, state, and airport authority security requirements and Korean Air&rsquo;s policies.</li><li>Handle any necessary report generation and any general administration tasks.</li><li>Perform all other duties assigned or delegated by managers.</li></ul>3. Requirements and Preferred Qualifications<ul><li>Must be legally authorized to work in the U.S. without sponsorship</li><li>Must be able to work on days, evenings, weekends and holidays</li><li>Previous airline customer service experience strongly preferred</li><li>Bilingual Korean/English preferred</li></ul>4. Benefits<ul><li>Discounted airline tickets</li><li>Medical, dental, and vision insurance</li><li>Flexible Spending Account</li><li>Paid vacation and holidays</li></ul>5. Other<ul><li>Only qualified applicants will be contacted</li><li>Salary is negotiable beyond the listed range depending on education and experience</li></ul>KOREAN AIR is an equal opportunity employerPay: From $45,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Passenger Traffic Agent - ATL

Lion's Gate Insurance

Position OverviewWe are seeking a detail-oriented and customer-focused Customer Service Representative to join our small, independent insurance agency. You will be the first point of contact for our clients, handling policy inquiries, scheduling appointments, managing administrative tasks, and supporting our licensed insurance agents. This is a full-time role working closely with the owner/agent who has been in the insurance business for over 20 years. Ideal for someone with insurance industry experience or a strong service orientation who is ready to learn the ins and outs of personal and auto insurance.Key ResponsibilitiesCustomer Service &amp; Communication<ul><li>Answer inbound calls professionally and route to appropriate agents; handle routine customer questions about policy coverage, claims status, and payment options</li><li>Respond to customer emails and inquiries in a timely manner; document interactions in the agency management system</li><li>Schedule agent appointments and customer consultations; manage calendar logistics</li><li>Process routine requests including address changes, policy document delivery, payment posting, and receipt confirmation</li></ul>Administrative &amp; Operational Support<ul><li>Data entry into agency management system (policy information, customer updates, renewals)</li><li>File organization and document management; maintain organized customer records and policy files</li><li>Prepare renewal notices, policy documents, and customer communications for distribution</li><li>Process incoming mail and documents; organize and route to appropriate team members</li><li>Light bookkeeping tasks, including invoice tracking and payment processing</li></ul>Sales Support<ul><li>Gather information from new prospect inquiries and compile in agency management system</li><li>Prepare quote packages and policy documents for agent review and client presentation</li><li>Follow up on pending quotes and track policy status through to binding</li><li>Maintain and update customer contact lists and lead tracking spreadsheets</li></ul>Required Qualifications<ul><li>1&ndash;3 years of customer service experience in an insurance agency, insurance broker office, or similar customer-facing role</li><li>Working knowledge of personal auto insurance (coverage types, limits, deductibles) or willingness to learn quickly</li><li>Proficiency with insurance agency management systems (e.g., Salesforce, HubSpot, AgencyBloc, or similar CRM platforms)</li><li>Strong organizational skills with ability to manage multiple tasks and priorities simultaneously</li><li>Excellent written and verbal communication skills; professional phone presence</li><li>Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy</li><li>High school diploma or equivalent; some college or college degree preferred</li></ul>Preferred Qualifications<ul><li>Georgia insurance license (or willingness to obtain within 90 days of hire)</li><li>Experience with independent insurance agencies or brokers</li><li>Experience with online quote systems and policy rating platforms</li><li>Bilingual capability (English/Spanish/Arabic) a plus</li></ul>Required Skills &amp; Attributes<ul><li>Calm and professional demeanor when handling frustrated or upset customers</li><li>Detail-oriented with strong attention to accuracy in policy data entry and documentation</li><li>Proactive problem-solver who takes initiative without constant supervision</li><li>Team player who supports agents and colleagues in a collaborative environment</li><li>Commitment to continuous learning and professional development in the insurance industry</li></ul>Pay: $18.00 - $20.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Application Question(s):<ul><li>Do you have experience working in an insurance agency or a broker's office? If yes, how many years and what was your role?</li><li>What's your experience with CRM systems or agency management software?</li><li>Why are you interested in this insurance CSR role?</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: Hybrid remote in Atlanta, GA 30341

Customer Service Representative

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