receptionist

passenger service agent - f9 Jobs in Boston

passenger service agent - f9

guest service agent

The Colonnade Group

<div>
 Do you enjoy meeting people from all over the world? Are you passionate about making a difference in other people's lives and do you want to be a part of a team that shares your passion?
 
 
 The Colonnade Hotel is nestled among Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay, The Colonnade Hotel is an independent Boston hotel with 285 elegantly appointed rooms and luxury suites. Sophisticated travelers stay at The Colonnade for its personal service, and exceptional amenities.
 
 
 Please apply for the opportunity to join a Four Diamond Luxury Boutique Hotel in the heart of Back Bay. As the face of our hotel, your primary responsibilities will be:
 
 
 <ul>
 <li>
 Greet customers immediately with a friendly and sincere welcome.
 </li>
 <li>
 Guest registration process and communication of hotel services and promotions.
 </li>
 <li>
 Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls;
 </li>
 <li>
 Provide information and assist in recommending area restaurants, theaters community events, activities, etc.;
 </li>
 <li>
 Provide directions to hotel facilities or events.
 </li>
 <li>
 Resolve and follow up on customer complaints as appropriate to maintain a high level of customer satisfaction and quality;
 </li>
 <li>
 Perform any other job duties as assigned.
 
 
 
 </li>
 </ul>
 Successful candidates will have strong history of high end customer service experience. Candidates must be guest focused and have excellent communication skills. Strong attention to detail and follow through are key to your success as well as the ability to multitask and work at a fast pace.
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Minimum of one year prior customer service experience required.
 </li>
 <li>
 Previous guest services experience within a hotel is strongly preferred.
 </li>
 <li>
 Graduate of Hotel School or college degree highly desirable
 </li>
 <li>
 Must be able to speak, read, write and understand the primary language(s) used in the workplace (English).
 </li>
 <li>
 Computer skills including MS Office needed. Opera experience is a plus
 </li>
 <li>
 Working knowledge of guest and hotel services, polices and operations
 </li>
 <li>
 Possess a valid driver's license and clean driving record is required.
 </li>
 <li>
 Upbeat, energetic and work as a part of a team
 </li>
 <li>
 Ability to maintain confidentiality
 </li>
 <li>
 Must be able to work a flexible schedule including weekdays, nights, weekends and holidays.
 
 
 
 </li>
 </ul>
 Use your past hotel job or customer service experience to make a difference at The Colonnade Hotel. If you are ready for the challenge - we are ready for you!
</div>

Guest Service Agent

HHM Hotels

<div><div>Opportunity: House Person

Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards.

Your Growth Path
Housekeeping Supervisor/Guest Service Agent &ndash; Executive Housekeeper or Front Office Manager

Your Focus<ul>
<li>Greet and acknowledge guests in a courteous and friendly manner.</li>
<li>Inspect assigned areas and perform cleaning tasks accordingly.</li>
<li>Collect trash from the service landings and dispose of in outside trash dumpsters.</li>
<li>Vacuum and dust guest corridors.</li>
<li>Pick up bed and other linen from hotel floors and transport to the laundry collection site.</li>
<li>Deliver clean linen to assigned sections.</li>
<li>Report maintenance issues.</li>
<li>Maintain cleanliness and organization of guest areas.</li>
<li>Respond to guest inquiries and assistance.</li>
<li>Work as a room attendant when staffing shortages occur or during peak periods.</li>
<li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li>
<li>Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
</li><li>Ensure overall guest satisfaction.</li>
<li>Perform other duties as requested by management.</li>
</ul>
Your Background and Skill
<ul>
<li>High Schooldiploma preferred.</li>
<li>Previous housekeeping experiencerequired or equivalent training preferred.</li>
</ul>
Work Environment and Context
<ul>
<li>Work schedule varies and may include working on holidays, weekends and alternate shifts.</li>
<li>Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas.</li>
<li>Usage of cleaning chemicals.</li>
</ul>
What We Believe

People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It
</div>
Managed by HHM Hotels</div>

House Attendant

FocusKPI Inc.

<div>We are seeking an Agentic AI Engineer to support the development of a customized AI agent solution for one of our clients. 
 
We're a consulting team that helps clients design and build customized AI agent solutions. You'll work across engagements &mdash; understanding client problems, architecting the right agentic approach, and shipping working systems. This is not a research role. You'll be in the work &mdash; building agents that go live, with real clients, on real timelines. 
 
Environment: 
 
We move fast and work across multiple client contexts. You'll need to be comfortable with ambiguity, adapt quickly across industries, and take ownership of your engagements without much hand-holding. 
 
If you thrive in structured, single-product environments with long planning cycles, this probably isn't the right fit. If you love the variety of consulting and want to build things that actually ship, let's talk. 
 
Work Location: Remote position (40 hours per week) 
Duration: Full-time role 
Pay-rate: $30+/hr 
 
**No C2C resumes are considered** 
 
Responsibilities:<ul><li>
Consult with clients to understand their workflows, pain points, and where agentic AI can create real leverage</li><li>
Design and build custom AI agent solutions tailored to each client's stack, data, and constraints</li><li>
Own full delivery &mdash; from architecture and prompt design to tool integration, testing, and handoff</li><li>
Build evals and monitoring so clients can trust what's running in production</li><li>
Move across engagements &mdash; you'll context-switch between clients and industries</li></ul>
Qualifications:<ul><li>
A minimum of 2 years of experience is required</li><li>
Education requirements: Master's degree</li><li>
Mandatory skills: Agentic AI, Claude, LLM</li><li>
Building production-grade agentic systems using frameworks like LangChain, LangGraph, CrewAI, AutoGen, or Claude Agent SDK</li><li>
Designing agent architectures: tool routing, memory, multi-agent coordination, retrieval pipelines</li><li>
Translating a client's messy real-world process into a structured agent design</li><li>
Communicating clearly with non-technical stakeholders &mdash; you can explain what you're building and why</li><li>
Delivering under real project constraints &mdash; timelines, client expectations, shifting requirements</li></ul>
Nice to have:<ul><li>
Experience building agents for GTM use cases &mdash; sales research, outreach automation, CRM workflows, lead enrichment, or marketing operations</li><li>
Comfort connecting agents to third-party APIs, CRMs (HubSpot, Salesforce), or communication tools</li></ul>
Thank you!
FocusKPI Hiring Team
Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.
NOTICE: Please be aware of fraudulent emails regarding job postings, job offers and fake checks. FocusKPI's recruiting team will strictly reach out via @focuskpi.com email domain. If you have received fraudulent emails now or in the past, please report it to https://reportfraud.ftc.gov/ . 
The domain @focuskpijobs.com is fraudulent and not related to FocusKPI. Please do not not reply or communicate to anyone with @focuskpijobs.com.
DC4HSZaJiV</div>

Agentic AI Engineer

Kevin Kelley Concepts

<div><div>Kitchen + Kocktails offers a modern spin on Southern Comfort Food, with a great selection of beer, wine, and some of the best Kraft Kocktails around. 
 
We are now hiring Hosts and Hostesses to join our growing team. 
</div><div>We Offer</div><ul>
<li>Great working environment</li>
<li>Flexible schedule</li>
<li>Paid training</li>
<li>Room to grow with the company</li>
<li>Most of all, a fun and exciting place to work!</li>
</ul><div>
 
Host/Hostess Job Description
</div><div>A Host/Hostess presents a positive first impression of the establishment&rsquo;s friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.</div><div>
 
A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms 
are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed. Availability must include nights and weekends.</div><div> 
</div><div>Responsibilities</div><ul>
<li>Greet incoming and departing Guests warmly with a genuine smile and eye contact; 
escort them to assigned dining area; present menus; announce waiter&rsquo;s name</li>
<li>Use visual cues to seat Guests in either the bar or dining area depending on their preference</li>
<li>Inform Guest of current promotion and who will be serving them to ensure a smooth handoff 
to the service staff</li>
<li>Answer incoming calls to the restaurant and provide appropriate service</li>
<li>Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times 
to incoming Guests if appropriate</li>
<li>Tend to special Guest needs and requests</li>
<li>Observant to Guests&rsquo; needs throughout dining experience to ensure they receive high 
quality service (i.e. notice a drink refill is needed while seating another Guest and 
ensuring the drink is refilled prior to getting back to the door)</li>
<li>Protect establishment and patrons by adhering to sanitation, safety and alcohol control 
policies</li>
<li>Help dining room staff by setting and clearing tables; replenishing water; serving beverages</li>
<li>Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders</li>
<li>Receive payments by validating credit charges; approving checks; accepting currency; 
calculating and issuing change for ToGo orders</li>
<li>Reconcile cash drawer by proving cash transactions; listing checks and credit card 
charges for to-go orders</li>
<li>Contribute to team effort by accomplishing related results as needed</li>
</ul><div>
 
Requirements
</div><ul><li>Must be able to read menus</li>
<li>Must be able to articulate clear greetings and farewells to Guests, as well as being able 
to understand requests for assistance</li>
<li>Must be able to clearly communicate Guests&rsquo; needs to W/Ws, Bussers, Managers, etc.</li>
<li>Must be able to hear well in a loud environment in order to answer telephone and 
respond to Guest requests</li>
<li>Must be able to walk and stand during entire shift</li>
<li>Must be able to reach, bend, stoop and wipe</li>
<li>Must be able to articulate clear greetings and farewells to Guests</li>
<li>Must be able to understand requests for assistance</li>
<li>Must be able to carry trays or supplies (10-30 lbs.)</li>
<li>A desire to help out where needed and work as part of a team</li>
<li>Passion for providing extraordinary service</li>
<li>The ability to thrive in a fast-paced environment</li>
<li>An appetite for learning (and great food)</li>
<li>Flexibility to work a variety of shifts</li>
<li>6 months experience in a full-service restaurant preferred</li>
<li>Must be upbeat, outgoing and positive</li>
<li>Must be able to assist Guests and possess great Guest relations skills</li>
<li>Ability to work positively in a fast-paced environment</li>
<li>Ability to stand/walk and stay focused and alert for extended periods of time</li>
<li>Ability to work effectively within a team</li>
<li>Ability to effectively communicate on the telephone</li>
</ul><div>
 
Top Skills &amp; Proficiencies
</div><ul><li>Customer Service</li>
<li>People Skills</li>
<li>Professionalism</li>
<li>High Energy</li>
<li>Multitasking</li>
<li>Thoroughness</li>
<li>Planning</li>
<li>Basic Math</li>
<li>Teamwork</li>
<li>Attention to Detail</li>
<li>Verbal Communication</li>
<li>Organized</li>
<li>Flexible</li>
<li>Management Skills</li></ul></div>

Host/Hostess

Hilton

<div>Banquet Houseperson
A Banquet Set-Up Attendant is responsible for setting and cleaning banquet facilities for functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Pay Rate: $23.06 per hour 
What will I be doing?
As a Banquet Set-Up Attendant, you would be responsible for setting and cleaning banquet facilities for functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
<ul><li>Set tables and chairs to meet function specifications.</li><li>
Clean meeting space including washing meeting room walls at beginning of events</li><li>
Clean meeting space including, but not limited to, vacuuming, sweeping, mopping, polishing, wiping areas and washing walls before and after events</li></ul>
What are we looking for? 
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>In addition, we look for the demonstration of the following key attributes:
<ul><li>Quality</li>
<li>Productivity</li>
<li>Dependability</li>
<li>Customer Focus</li>
<li>Adaptability</li>
</ul>What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Banquet Houseperson

Alliance Ground International

<div>Job Description:
Job Description:
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job Responsibilities:<ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul>
Knowledge, Skills, and Abilities:
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service agents are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
19.50
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Passenger Service Agent - F9

<div><div>Kitchen + Kocktails offers a modern spin on Southern Comfort Food, with a great selection of beer, wine, and some of the best Kraft Kocktails around. 
 
We are now hiring Servers to join our growing team. 
</div><div>We Offer</div><ul>
<li>Great working environment</li>
<li>Flexible schedule</li>
<li>Paid training</li>
<li>Room to grow with the company</li>
<li>Most of all, a fun and exciting place to work!</li>
</ul><div>
 
Responsibilities
</div><ul><li>Serve food and beverages to guests</li>
<li>Explain menu items to guests</li>
<li>Clean and prepare the dining areas</li>
<li>Greet and make all guests feel welcome at the restaurant</li>
<li>Respond to guest inquiries and requests in a timely fashion</li>
<li>Perform other restaurant duties as assigned</li>
</ul><div>
 
Qualifications
</div><ul><li>Previous experience in customer service, food service, or related fields</li>
<li>Ability to build rapport with guests</li>
<li>Ability to thrive in a fast-paced environment</li>
<li>Excellent written and verbal communication skills</li></ul></div>

Server

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