front office supervisor

housekeeping attendant

airport representative

assistant director - housekeeping Jobs in Manama

assistant director - housekeeping

customer service representative (bahrain) Jobs in Manama

customer service representative (bahrain)

guest service agent

Swiss-belsuites Admiral

Major FunctionResponsible for greeting and registering Hotel guests, providing guest service throughout the customer journey, and settling guest accounts upon departure. Because the Front Desk is the heart of the Hotel and the primary point of contact for guests, Front Office Agents must be knowledgeable about all aspects of SBI, SBEC, the Hotel&rsquo;s facilities, services, policies and procedures. Other occasional duties include Concierge, Reservations, Telephone Operator, Business Centre and Executive Club functions.Duties and Responsibilities&middot; Project courtesy, hospitality and professional behavior across your department at all times with guests and fellow colleagues.&middot; Welcome guests upon arrival with courtesy and professionalism.&middot; Register arrivals according to established standards and procedures including the adherence to all credit and accounting procedures.&middot; Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check-ins.&middot; Room guests according to reservation requests and inventory availability.&middot; Program guest keys and master keys following established standards and procedures.&middot; File and manage registration cards for guests according to established standards and procedures.&middot; Create, modify and cancel guestroom reservations for walk-ins when required.&middot; Review guestroom folios to check for discrepancies and ensure special billing arrangements are properly carried out.&middot; Be the first line of defense to handle guest queries and resolve issues in a timely and professional manner.&middot; Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.&middot; Be available to address issues and make corrections with regard to charge disputes and discrepancies when required.&middot; Check-out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures.&middot; Post manual charges, advance deposits, no show charges and other charges as required following established procedures.&middot; Balance all folios to &ldquo;0&rdquo; before guests depart.&middot; Carefully manage the cash float according to established standards and procedures.&middot; Promote SBEC to guests by highlighting program benefits, and assisting with queries and enrolment.&middot; Provide existing SBEC members with additional services as stipulated by the program or existing promotions.&middot; Provide occasional site inspections as required.&middot; Assist with inventory taking as required.&middot; Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.&middot; Maintain a complete understanding of the Hotel&rsquo;s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.&middot; Perform other assignments to meet business needs as directed by your superiors.Required Skills&middot; Self-motivated.&middot; Team player.&middot; Innovative thinking.&middot; Strong interpersonal and communication skills.&middot; Good analytical skills and strategic thinking.&middot; Able to multi-task and priorities tasks consistent with business objectives.&middot; Knowledgeable of basic accounting principles and revenue management.&middot; High attention to detail.&middot; Computer literate with knowledge of Word, Excel, PMS, industry related software desired.&middot; Must be fluent in English and local language.&middot; Strong sales skills.EXPERIENCE, TRAINING AND EDUCATION&middot; Graduate of a Hotel Management degree desired.&middot; Minimum of 1-year experience in the same position or strong track record in customer service for at least 2-years.&middot; Hotel experience desired.Job Type: Full-time

Guest Service Agent

Marriott International

<div>Additional Information 
Job Number25137829 
Job CategoryRooms &amp; Guest Services Operations 
LocationResidence Inn Manama Juffair, Building 894, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain, 76151 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Service Agent (Guest Experience Expert)

Nordic Holdings

Job Summary We are seeking a dedicated and enthusiastic Head of Guest Experience to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills and a passion for hospitality, as well as the ability to handle guest inquiries and resolve issues efficiently.Responsibilities<ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures.</li><li>Provide information about hotel amenities, services, and local attractions to enhance the guest experience.</li><li>Handle guest inquiries and complaints with professionalism and courtesy, ensuring swift resolution.</li><li>Maintain accurate records of guest bookings and manage reservations using hotel management software.</li><li>Collaborate with other departments to ensure seamless service delivery throughout the hotel.</li><li>Uphold high standards of cleanliness and organisation in the front desk area.</li><li>Assist with phone calls, providing information and taking reservations while demonstrating excellent phone etiquette.</li></ul>Qualifications<ul><li>Previous experience in a hotel or hospitality environment is preferred.</li><li>Bilingual or multilingual capabilities are highly desirable to cater to a diverse clientele.</li><li>Strong interpersonal skills with a focus on guest services and satisfaction.</li><li>Ability to work effectively in a fast-paced environment while maintaining attention to detail.</li><li>Proficient in using computer systems and hotel management software is an advantage.</li><li>A friendly disposition with a passion for providing outstanding customer service. Join our team as a Guest Service Agent, where your contributions will create memorable experiences for our guests!</li></ul>Job Type: Full-timePay: BD300.000 - BD400.000 per month

Head of Guest Experience

with hotel experiencelady preferable (arabic is must)ready to join anytimeopera system knowledgeGuest Reception &amp; Assistance<ul><li>Greet guests warmly upon arrival.</li><li>Assist with check-in and check-out processes.</li><li>Escort guests to rooms when necessary.</li><li>Answer guest queries and provide information about hotel facilities and local attractions.</li></ul>Handling Guest Requests<ul><li>Respond promptly and professionally to guest requests (transport, wake-up calls, amenities, etc.).</li><li>Ensure guest requests are fulfilled in coordination with other departments.</li></ul>Complaint Resolution<ul><li>Listen to guest concerns and resolve them efficiently.</li><li>Escalate unresolved issues to the Front Office Manager or Duty Manager.</li></ul>Telephone and Communication Duties<ul><li>Answer internal/external calls politely and efficiently.</li><li>Handle bookings, confirmations, and general inquiries.</li></ul>Maintaining Records<ul><li>Keep accurate records of guest preferences and feedback.</li><li>Maintain logbooks for handovers and guest interactions.</li></ul>Promoting Hotel Services<ul><li>Upsell hotel services (spa, dining, upgrades).</li><li>Inform guests about ongoing promotions and events.</li></ul>Coordination with Other Departments<ul><li>Liaise with housekeeping, concierge, food &amp; beverage, and maintenance to meet guest needs.</li><li>Follow up to ensure timely completion of guest services.</li></ul>Job Type: Full-time

GUEST SERVICE EXECUTIVE

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
<ul><li>
Champions arrival and departure experience of guests</li><li>
Ensure adherence of arrival/departure service sequence</li><li>
Assists to direct and walk guests to their destination in the hotel</li><li>
Ready to undertake all roles including the night shifts of the Front Office Team</li><li>
Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests</li><li>
Enforces Property Management System etiquette and accuracy of administrative duties</li><li>
Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems</li><li>
Assists with daily shift&rsquo;s bookkeeping of Front Office Team</li><li>
Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas</li><li>
Maintain cashier float and ensure accurate daily report of all money received</li><li>
Assists other hotel department functions when the need arises</li><li>
Upkeep personal grooming standards, ensures discipline, and efficiency of duties</li><li>
Training and coordination with supporting departments</li><li>
Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.</li><li>
Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.</li><li>
Executes the annual upsell strategy and strive to achieve targets as set by management</li><li>
Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management</li><li>
Performs any duties and special projects as requested by management whether in own department or any other department in the hotel</li><li>
Reports any suspicious behaviour of guests and staff to the Managers and Security</li><li>
Ensures that all potential and real hazards are reported appropriately immediately</li><li>
Fully understands the hotel&rsquo;s fire, emergency and evacuation procedures</li></ul> 

Qualifications 
<ul><li>
Possesses strong interpersonal skills and ability to communicate in second language</li><li>
Manages all guests/team members&rsquo; needs with equal drive</li><li>
Carries an eye for detail and an approachable demeanor for all guests and team members</li><li>
Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act</li><li>
Possesses good computer and property management system knowledge</li><li>
High level of integrity, enthusiasm, dedication for continuous improvement</li><li>
Embraces change and open-minded in a dynamic work environment</li><li>
Has an understanding of the middle eastern clientele and culture</li><li>
Has an understanding of key stakeholders in the luxury travel space</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Guest Experience Agent - Arabic Speaker

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Champions arrival and departure experience of guests
 </li>
 <li>
 Ensure adherence of arrival/departure service sequence
 </li>
 <li>
 Assists to direct and walk guests to their destination in the hotel
 </li>
 <li>
 Ready to undertake all roles including the night shifts of the Front Office Team
 </li>
 <li>
 Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
 </li>
 <li>
 Enforces Property Management System etiquette and accuracy of administrative duties
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
 </li>
 <li>
 Assists with daily shift&rsquo;s bookkeeping of Front Office Team
 </li>
 <li>
 Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received
 </li>
 <li>
 Assists other hotel department functions when the need arises
 </li>
 <li>
 Upkeep personal grooming standards, ensures discipline, and efficiency of duties
 </li>
 <li>
 Training and coordination with supporting departments
 </li>
 <li>
 Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.
 </li>
 <li>
 Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
 </li>
 <li>
 Executes the annual upsell strategy and strive to achieve targets as set by management
 </li>
 <li>
 Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
 </li>
 <li>
 Performs any duties and special projects as requested by management whether in own department or any other department in the hotel
 </li>
 <li>
 Reports any suspicious behaviour of guests and staff to the Managers and Security
 </li>
 <li>
 Ensures that all potential and real hazards are reported appropriately immediately
 </li>
 <li>
 Fully understands the hotel&rsquo;s fire, emergency and evacuation procedures
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possesses strong interpersonal skills and ability to communicate in second language
 </li>
 <li>
 Manages all guests/team members&rsquo; needs with equal drive
 </li>
 <li>
 Carries an eye for detail and an approachable demeanor for all guests and team members
 </li>
 <li>
 Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act
 </li>
 <li>
 Possesses good computer and property management system knowledge
 </li>
 <li>
 High level of integrity, enthusiasm, dedication for continuous improvement
 </li>
 <li>
 Embraces change and open-minded in a dynamic work environment
 </li>
 <li>
 Has an understanding of the middle eastern clientele and culture
 </li>
 <li>
 Has an understanding of key stakeholders in the luxury travel space
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Bespoke Professionals

Join prestigious 5-star hotels as part of the Front Office and Guest Services team. You will be the first point of contact for guests, ensuring a warm welcome and a seamless stay.Responsibilities:<ul><li>Check-in/check-out guests efficiently.</li><li>Answer guest queries and provide concierge assistance.</li><li>Coordinate with housekeeping and other departments.</li><li>Handle reservations, room allocations, and billing.</li><li>Resolve guest complaints professionally.</li></ul>Requirements:<ul><li>Previous experience in hotel front office or guest services.</li><li>Fluent in English and Arabic</li><li>Proficient in hotel management software (e.g., Opera).</li><li>Excellent interpersonal and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your Notice Period ?</li><li>How old are you ?</li><li>Marital Status (Single, Married, Divorced or Widowed) ?</li><li>Which field are you interested in ? (Sales, Marketing or Customer Service - choose one)</li><li>How many years of experience do you have in Hotel Industry ? (Very important to have hotel industry experience)</li></ul>

Hotel Front Office & Guest Services Staff

Explore 216+ Guest service agent in Manama this September. Find roles across top companies and apply now to boost your career.

216 guest service agent jobs IN Manama

Guest Service Agent

Guest Service Agent (Guest Experience Expert)

Head of Guest Experience

GUEST SERVICE EXECUTIVE

Guest Experience Agent - Arabic Speaker

Guest Experience Agent - Arabic Speaker

Hotel Front Office & Guest Services Staff