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guest service agent

Marriott International

<div>Additional Information 
Job Number25185447 
Job CategoryRooms &amp; Guest Services Operations 
LocationResidence Inn by Marriott Manama Juffair, Building 894, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain, 76151 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Service Agent (Guest Experience Expert)

Ramada by Wyndham Bahrain

<div><h1 class="jobSectionHeader">SUMMARY</h1>

The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.

KEY RESPONSIBILITIES

<ul><li>Respond promptly to reservation inquiries via phone, email, and online platforms.</li>
<li>Assist guests in making room reservations based on their preferences and needs.</li>
<li>Input and maintain accurate reservation records into the PMS, Opera Cloud.</li>
<li>Provide personalized service to guests, addressing their questions and concerns professionally and courteously.</li>
<li>Upsell hotel amenities and services to maximize revenue opportunities.</li>
<li>Handle guest complaints and resolve issues promptly to ensure guest satisfaction.</li>
<li>Communicate effectively with other hotel departments to ensure seamless guest experiences.</li>
<li>Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.</li>
<li>Confirm reservations and send booking confirmations to guests promptly.</li>
<li>Promote direct bookings and educate guests on the benefits of booking directly with the hotel.</li>
<li>Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.</li>
<li>Monitor room availability and make recommendations to maximize occupancy and revenue.</li>
<li>Prepare daily reports on reservations, cancellations, and no-shows.</li>
<li>Maintain accurate records of guest interactions and transactions.</li>
<li>Assist with administrative duties as assigned by the Reservations Manager.</li>
</ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Attention to detail</li><li>
Service excellence</li><li>
Communication</li><li>
Commercial awareness</li><li>
Planning &amp; organisation</li><li>
Driving results</li><li>
Flexibility</li><li>
Accountability</li><li>
Teamwork</li><li>
Can-do attitude</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1>
.<ul><li>
Business / hospitality management BA qualification is an advantage.</li><li>
Proficiency in Opera Cloud.</li><li>
1 years&rsquo; experience working as a receptionist or in a similar role.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Customer service</h3>
Customer Service<h3 class="jobSectionHeader">
IT Software</h3>
Opera Cloud<h3 class="jobSectionHeader">
General skills</h3>
Hotel reception or reservations</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Leadership, Fun, Continuous learning</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Incentive plans, Learning &amp; development programmes, Career development</div></div>

Reservations Agent

Hilton

<div>Front Office Host (Receptionist)
Position Purpose
To be a passionate host and highly collaborative member of the guest operations team who delivers brand-specific customer experiences, mainly in FO but also in F&amp;B.
Duties &amp; Key Responsibilities
Being a Great Team Member<ul><li>Come to work every day with a big smile on your face
</li><li>Be a reliable and motivated member of the guest operations team</li><li>Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel.</li><li>Be a role model for others by demonstrating brand-unique, passionate, friendly brand-specific guest service at all times</li><li>Always deliver &lsquo;fair share&rsquo; in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in housekeeping, F&amp;B service and stewarding</li><li>Show interest in learning new skills and acquire new knowledge every day</li><li>Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts</li><li>Be aware of planned team meetings and learning sessions and attend as required</li><li>Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day</li><li>Volunteer to participate in company campaigns like Travel with Purpose or TM committees</li><li>Execute duties as assigned by the Guest Operations Manager, FO Team Leader and Supervisors</li></ul> 
Front Office Specifics<ul><li>Organise the &lsquo;work area&rsquo; to be able to deliver brand-specific customer service from welcome to good-bye</li><li>Deliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members</li><li>Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly</li><li>Close guest transactions on FO effectively, solicit feedback, and deliver a memorable goodbye (checkout)</li><li>Stay up-to-date in terms of received Guest Feedback (SALT, Social Media)</li><li>Regularly attend mandatory F&amp;B service trainings to be ready to work shifts in F&amp;B service</li><li>Duties of a FO Host when scheduled to work in F&amp;B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables</li></ul>
What are we looking for? 
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Host (Receptionist)

Nordic Holdings

Are you passionate about hospitality and delivering outstanding guest experiences? We&rsquo;re looking for a Receptionist to join our front office team and be the welcoming face of our hotel.&#9989; Greet and assist guests with check-in/check-out procedures&#9989; Handle reservations and room assignments efficiently&#9989; Respond to guest inquiries and provide local information&#9989; Coordinate with housekeeping and other departments for smooth operations&#9989; Maintain a professional and friendly atmosphere at all timesRequirements:&#11088; Previous experience in a hotel front office or customer service role preferred&#11088; Excellent communication and interpersonal skills&#11088; Proficiency in [Hotel software name, e.g., Opera, Fidelio, or PMS] is a plus&#11088; Positive attitude, attention to detail, and team spirit&#11088; Flexibility to work shifts, weekends, and holidayssend cv to- careers@nordicbh.comJob Type: Full-time

Receptionist

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travelers.
 
 
 
 About Jumeirah Gulf Of Bahrain
 
 
 
 Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 
 Guest Services Executive &ndash; Front Office
 
 
 to join
 
 
 Jumeirah Gulf of Bahrain.
 
 
 
 
 
 The Main Duties And Responsibilities Of This Role Include
 
 
 
 <ul>
 <li>
 Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
 </li>
 <li>
 Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
 </li>
 <li>
 Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
 </li>
 <li>
 Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
 </li>
 <li>
 Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
 </li>
 <li>
 Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous Experience or internships in Front Office department preferable
 </li>
 <li>
 Good knowledge of Opera PMS
 </li>
 <li>
 Intermediate computer skills (Microsoft Office)
 </li>
 <li>
 A minimum of 1&ndash;2-year work experience for a luxury hotel.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive tax-free salary and incentive structure
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Bahrain-Manama
 
 
 
 Job
 
 
 
 Front Office
 
 
 
 Organization
 
 
 
 MEASA Region [Main]
 
 
 
 Job Posting
 
 
 
 Nov 3, 2025, 5:01:54 PM
</div>

Guest Services Executive – Front Office – Jumeirah Gulf of Bahrain

<div>Guest Relations Manager
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager

Gulf Hotel Bahrain Convention and Spa

Guest Relations<ul><li>Warmly welcome every guest with a genuine smile, eye contact, and a friendly greeting&mdash;using their name whenever possible.</li><li>Address guest needs in a professional, positive, and timely manner.</li><li>Express sincere appreciation and offer a pleasant farewell as guests depart.</li><li>Actively listen and respond to guest questions, concerns, and requests, ensuring issues are resolved promptly and service standards are exceeded.</li><li>Anticipate guest needs by observing preferences, asking the right questions, and tailoring the service experience accordingly.</li><li>Engage guests in friendly, informative conversations about their visit, hotel services, and local attractions.</li><li>Provide appropriate support to guests with disabilities, following guidelines to ensure comfort and ease.</li><li>Assist team members when needed to maintain smooth operations and exceptional guest service.</li></ul>Communication<ul><li>Communicate with guests and colleagues using clear, professional, and courteous language.</li><li>Handle phone calls with proper etiquette&mdash;answer within 3 rings, greet with warmth, use the caller&rsquo;s name, transfer calls appropriately, and obtain permission before placing callers on hold.</li><li>Collaborate with colleagues by actively listening, sharing information effectively, and supporting a positive work environment.</li><li>Discuss work matters discreetly with supervisors and team members, ensuring guest-facing areas remain calm and professional.</li></ul>Job Type: Full-time

Head Hostess

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