guest service - driver

assistant manager - guest relation Jobs in Riyadh

assistant manager - guest relation

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guest service driver

Qiddiya | القدية

<div>
 Qiddiya Investment Company is seeking a reliable and professional Guest Service - Driver to join our team. In this role, you will be responsible for providing safe, courteous, and efficient transportation services to our guests, ensuring their comfort and satisfaction throughout their visit. As a Guest Service - Driver, you will play a critical role in delivering an exceptional guest experience, representing Qiddiya's commitment to excellence.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide safe and timely transportation services for guests to various destinations within and outside the Qiddiya premises
 </li>
 <li>
 Maintain the cleanliness and proper maintenance of the company vehicle at all times
 </li>
 <li>
 Assist guests with luggage and offer a high level of customer service, ensuring a positive and welcoming experience
 </li>
 <li>
 Adhere strictly to traffic rules and regulations to ensure guest safety
 </li>
 <li>
 Coordinate with the Guest Services team to manage schedules and meet guest transportation needs effectively
 </li>
 <li>
 Keep accurate records of trips, mileage, and vehicle maintenance activities
 </li>
 <li>
 Report any vehicle issues or incidents promptly to the relevant department
 </li>
 <li>
 Uphold a professional appearance and conduct reflective of the Qiddiya brand values
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Valid driving license with a clean driving record
 </li>
 <li>
 Minimum of 2 years of professional driving experience, preferably in guest service or hospitality environments
 </li>
 <li>
 Ability to handle guest needs with professionalism and courtesy
 </li>
 <li>
 Knowledge of local roads and traffic regulations
 </li>
 <li>
 High level of responsibility, punctuality, and integrity
 </li>
 </ul>
</div>

Guest Service - Driver

Qiddiya Investment Company

<div>Qiddiya Investment Company is seeking a reliable and professional Guest Service - Driver to join our team. In this role, you will be responsible for providing safe, courteous, and efficient transportation services to our guests, ensuring their comfort and satisfaction throughout their visit. As a Guest Service - Driver, you will play a critical role in delivering an exceptional guest experience, representing Qiddiya&rsquo;s commitment to excellence.
Key Responsibilities<ul><li>
Provide safe and timely transportation services for guests to various destinations within and outside the Qiddiya premises.</li><li>
Maintain the cleanliness and proper maintenance of the company vehicle at all times.</li><li>
Assist guests with luggage and offer a high level of customer service, ensuring a positive and welcoming experience.</li><li>
Adhere strictly to traffic rules and regulations to ensure guest safety.</li><li>
Coordinate with the Guest Services team to manage schedules and meet guest transportation needs effectively.</li><li>
Keep accurate records of trips, mileage, and vehicle maintenance activities.</li><li>
Report any vehicle issues or incidents promptly to the relevant department.</li><li>
Uphold a professional appearance and conduct reflective of the Qiddiya brand values.</li></ul> 

Requirements 
<ul><li>
Valid driving license with a clean driving record.</li><li>
Minimum of 2 years of professional driving experience, preferably in guest service or hospitality environments.</li><li>
Ability to handle guest needs with professionalism and courtesy.</li><li>
Knowledge of local roads and traffic regulations.</li><li>
High level of responsibility, punctuality, and integrity.</li></ul></div>

Red Sea Global

<div><div><div><div><div>Division: Land Operations
</div></div></div></div><div><div><div><div>Department: Land Operations
</div></div></div></div><div><div><div><div>Company: Coastal Transportation Services Company
</div></div></div></div><div><div><div><div>Redefining Land, Air, and Sea Travel&hellip; Elevating Destinations. 


Coastal Transportation Services Company, a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing transportation services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively. 


Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining transportation. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable transportation solutions. 


We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world&mdash;one innovation at a time. 


Join our visionary team and help shape the future of transportation! 

Specialist - Airport Guest Greetings 


Job Purpose: 

<ul>
<li>Jobholder will be an integral part of supporting mobility operations with a focus on delivering efficiency and consistency in guest experience in line with the operational requirements.</li>
<li>The jobholder will be responsible of the Operational system that is used for the recording Guest transfers and reconciling the transfers on a daily basis.</li>
<li>The jobholder will be responsible of representing Mobility in Airport Control Center and be the focal point for communication between different stakeholders to overseeing the movement of guests/staff.</li>
<li>The role consists of managing and coordinating fleet availability with the aim to meet the required demand and deliver a positive and seamless guest experience.</li></ul> 


Job Responsibilities: 


Planning
<ul>
<li>Responsible for planning the Airport transfer and sharing the plan with Airport Stakeholders i.e. Airside transfers, Arrival &amp; Departures.</li>
<li>Responsible for Administration of GACA Airport Permits &amp; Airport Driving permits for Mobility staff.</li></ul> 


Operations
<ul>
<li>Represent Land &amp; Marine in Airport Operations Control Center on a 24/7 basis;</li>
<li>Collaborate with TOCC, AOCC and external stakeholders for exception management in Airport for Guest and Executive Staff Transfer bookings i.e. Report incidents, vehicle mishaps, complaints and ensure continuous follow through action for Guest transfer service recovery</li>
<li>Monitor the Airport transfers for on-time performance, share the updates on ETA with relevant Airport Stakeholders for better Guest experience.</li>
<li>Coordinate, supervise and report upon the activities of the team providing effective communication.</li>
<li>Comply with service standards, regulatory requirements and policies.</li>
<li>Responsible for reporting the Mobility transfer plan , resource deployment and exception on a daily basis.</li>
<li>Responsible for reporting the next 7 days weekly transfer plan with all stakeholders</li>
<li>Responsible for preparing business requirements to improve operational efficiency of the system</li>
<li>Meet &amp; Greet VIP Guests and provide them update on their journey, assist with luggage and allocate them the suitable vehicle.</li>
<li>Responsible for participating in the ORAT, Systems testing and go live.</li>
<li>Identify potential risks, issues, challenges and report them to management.</li>
<li>Undertake other tasks and assignments related to the job and as assigned.</li>
<li>Ensure full compliance with company Health &amp; Safety policies by proactively identifying risks, maintaining a safe working environment, and promoting a strong safety culture across all airport operations.</li></ul> 


Accounting
<ul>
<li>Responsible for reconciliation of Mobility transfers i.e. cost, group size, remove duplication and send approval for valid transfers to billing.</li></ul> 


Job Requirements: 

<ul>
<li>Bachelor&rsquo;s degree</li>
<li>At least 5 years experience within the GCC is preferable</li>
<li>Experience in the Airport or Transportation industry at minimum supervisory level is preferable</li>
<li>Excellent verbal and written communication in English (Arabic is an advantage)</li>
<li>Technology savy with good command over MS Office Suit.</li>
<li>Data analysis.</li>
<li>Excellent customer service skills.</li>
<li>High energy and passion for interaction with people.</li>
<li>Strong attention to details and numbers.</li>
<li>Must be able to multi-tasking in a fast pace, high volume, environment.</li>
<li>Able to work in a highly collaborative environment with independence.</li>
<li>Strong communication and interpersonal skills and ability to communicate based on needs of VIP chauffeur driver.</li>
<li>Excellent analytical, problem solving, and time-management skills.</li>
<li>Demonstrated experience/maturity to handle confidential and sensitive information.</li>
<li>Possess a positive, service-oriented attitude with excellent follow through on issues.</li></ul></div></div></div></div></div>

Specialist - Airport Guest Greetings

<div><div><div><div><div>Division: Land Operations
</div></div></div></div><div><div><div><div>Department: Land Operations
</div></div></div></div><div><div><div><div>Company: Coastal Transportation Services Company
</div></div></div></div><div><div><div><div>Redefining Land, Air, and Sea Travel&hellip; Elevating Destinations. 


Coastal Transportation Services Company, a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing transportation services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively. 


Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining transportation. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable transportation solutions. 


We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world&mdash;one innovation at a time. 


Join our visionary team and help shape the future of transportation! 
 
Manager - Bus Driver Scheduling 


Job Purpose: 

<ul><li>The Manager &ndash; Bus Operations is responsible for the end-to-end management and execution of daily bus transport operations, ensuring safe, reliable, and efficient service delivery across staff, contractor, and guest mobility within Red Sea Global destinations.</li>
<li>The role oversees operational planning alignment, dispatch execution, real-time service control, and driver deployment, ensuring all services are delivered in accordance with approved schedules, service-level agreements (SLAs), and operational standards.</li>
<li>The Manager is accountable for achieving key operational performance targets, including On-Time Arrival (OTA), service reliability, and incident management, while ensuring compliance with ISO standards and maintaining a strong focus on safety, operational control, and continuous improvement.</li>
<li>The position requires continuous oversight of high-volume operations, involving real-time decision-making in dynamic environments, ensuring operational stability, service continuity, and effective coordination across all stakeholders.</li></ul> 


Job Responsibilities: 


Operations Execution &amp; Real-Time Control 

<ul>
<li>Oversee execution of all bus operations across staff, guest, and contractor services.</li>
<li>Ensure service delivery aligns with operational plans and schedules.</li>
<li>Maintain real-time oversight and manage disruptions to ensure continuity</li></ul> 


Service Performance &amp; KPI Management 

<ul>
<li>Monitor and manage overall service performance in line with defined service level agreements (SLAs).</li>
<li>Analyze operational data to identify trends and drive improvements.</li>
<li>Ensure accuracy and integrity of operational reporting</li></ul> 


Workforce &amp; Safety Management 

<ul>
<li>Oversee deployment and utilization of drivers in coordination with planning teams.</li>
<li>Ensure compliance with operational and safety requirements.</li>
<li>Lead response to incidents and ensure timely reporting and investigation</li></ul> 


Stakeholder &amp; Commercial Coordination 

<ul>
<li>Manage operational relationships with internal and external stakeholders.</li>
<li>Ensure alignment between service delivery and stakeholder requirements.</li>
<li>Support accurate service capture for billing and reporting purposes</li></ul> 


Risk, Compliance &amp; Continuous Improvement 

<ul>
<li>Ensure operational risks are identified, monitored, and mitigated.</li>
<li>Maintain compliance with company standards and audit requirements.</li>
<li>Drive continuous improvement initiatives to enhance efficiency and service quality.</li></ul> 


Job Requirements: 


Qualification and Experience 

<ul>
<li>Bachelor&rsquo;s degree in Transport Management, Operations, Logistics, or equivalent field.</li>
<li>Minimum 4&ndash;6 years of experience in transport scheduling or operations planning, preferably with electric bus fleets.</li>
<li>Proficient in Fleet Management Systems (FMS), GPS tracking platforms, and scheduling software.</li>
<li>Demonstrated experience in route planning, demand forecasting, and service optimization.</li>
<li>Strong communication skills for coordinating between multiple stakeholders and contractors.</li></ul> 


Skills: 

<ul>
<li>Exceptional organizational and analytical skills.</li>
<li>Advanced Excel and Power BI capabilities.</li>
<li>Solid understanding of EV bus charging and operational dependencies.</li>
<li>Strong stakeholder management and negotiation skills.</li>
<li>Calm, solution-oriented approach in dynamic operational environments.</li>
<li>Fluent in English.</li></ul> 


Job Context: 

<ul>
<li>The role operates within a high-volume, multi-site transport environment, supporting large-scale mobility operations across Red Sea Global destinations.</li>
<li>The Manager must ensure continuous operational performance while balancing service quality, safety, and efficiency in a dynamic and fast-paced environment.</li>
<li>The role requires flexibility to support 24/7 operations, including peak periods, weekends, and operational disruptions.</li></ul> 


Job Financial Dimensions: 

<ul>
<li>Supports operational efficiency through improved resource utilization.</li>
<li>Ensures alignment between service delivery and commercial billing structures.</li>
<li>Contributes to cost optimization through operational control and process improvement</li></ul></div></div></div></div></div>

Manager - Bus Driver Scheduling

Boutique Group

<div>
 
 
 About Red Palace:
 
 
 
 
 A symbol of Saudi Arabia&rsquo;s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication.
 
 
 
 
 Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom&rsquo;s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together.
 
 
 
 
 
 
 HOTELS: Red Palace
 
 
 JOB TITLE: Lobby Lounge Manager
 
 
 REPORTING TO: Director Of Food &amp; Beverage
 
 
 THE POSITION
 
 
 The Lobby Lounge Manager is responsible for overseeing the daily operations of the Lobby Lounge, ensuring exceptional guest experience, maintaining high standards of service, and driving revenue performance. This role combines leadership, operational management, and guest engagement, while actively promoting and embodying the Company&rsquo;s legacy competencies and values.
 
 
 
 
 
 RESPONSABILITIES
 
 
 Leadership &amp; Team Management:
 
 <ul>
 <li>
 Recruit, train, supervise, and mentor all Lobby Lounge team members.
 </li>
 <li>
 Set performance standards, conduct regular performance reviews, and implement improvement plans.
 </li>
 <li>
 Foster a positive, collaborative, and guest-focused culture.
 </li>
 </ul>
 
 Guest Experience Management:
 
 <ul>
 <li>
 Ensure consistently high levels of guest satisfaction through personalized service and attention to detail.
 </li>
 <li>
 Handle guest feedback, complaints, and requests promptly and professionally.
 </li>
 <li>
 Develop initiatives to enhance the overall guest experience and encourage repeat visits.
 </li>
 </ul>
 
 Operational Excellence:
 
 <ul>
 <li>
 Oversee daily operations including staff scheduling, inventory management, procurement, and cost control.
 </li>
 <li>
 Ensure proper setup, presentation, and maintenance of the Lounge.
 </li>
 <li>
 Maintain adherence to hygiene, safety, and operational standards at all times.
 </li>
 </ul>
 
 Financial &amp; Performance Management:
 
 <ul>
 <li>
 Monitor revenue, labor costs, and expenses to ensure profitability.
 </li>
 <li>
 Implement strategies to increase sales, including upselling, promotions, and loyalty programs.
 </li>
 <li>
 Prepare regular operational and financial reports for management review.
 </li>
 </ul>
 
 Event &amp; Service Coordination:
 
 <ul>
 <li>
 Plan and execute special events, VIP services, and seasonal promotions.
 </li>
 <li>
 Collaborate with other hotel departments to ensure seamless execution of events and guest services.
 </li>
 </ul>
 
 Training &amp; Development:
 
 <ul>
 <li>
 Identify skill gaps and organize ongoing training programs.
 </li>
 <li>
 Coach staff to achieve excellence in service standards and operational efficiency.
 </li>
 </ul>
 
 Quality &amp; Standards Compliance:
 
 <ul>
 <li>
 Ensure compliance with company policies, F&amp;B standards, and local regulations.
 </li>
 <li>
 Regularly inspect lounge areas, equipment, and inventory for quality and safety.
 </li>
 <li>
 Strategic Contributions:
 </li>
 <li>
 Provide recommendations to management for improving guest experience and operational performance.
 </li>
 <li>
 Analyze trends, customer feedback, and competitor offerings to identify opportunities for growth.
 </li>
 </ul>
 
 
 
 
 
 
 
 Living the Brand
 
 <ul>
 <li>
 Is impeccably groomed, charming, graceful, thoughtful and welcoming.
 </li>
 <li>
 Take pride in anticipating guest needs through service that is warm, genuine and intuitive.
 </li>
 <li>
 Understand what is required to offer &ldquo;emotional luxury&rdquo; and to provide service that is elegant and discreet.
 </li>
 <li>
 Create the guest experience through their senses through all public touch points.
 </li>
 <li>
 Ensuring quality is never compromised.
 </li>
 <li>
 Is generous in spirit with guests and colleagues alike.
 </li>
 <li>
 Establish the reputation of the hotel in local community for its quality service through hosting local events.
 </li>
 <li>
 Demonstrate professionalism, integrity, and a guest-focused approach.
 </li>
 <li>
 Promote and practice the Company&rsquo;s legacy competencies and values in all interactions.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Degree in Hospitality, Hotel Management, or a related field.
 </li>
 <li>
 Minimum of 5 years&rsquo; experience in F&amp;B management, with at least 2 years in a supervisory or managerial role.
 </li>
 <li>
 Strong knowledge of food and beverage operations, standards, and service excellence.
 </li>
 <li>
 Proven ability to manage teams, budgets, and operational processes effectively.
 </li>
 <li>
 Excellent interpersonal, communication, and leadership skills.
 </li>
 <li>
 High attention to detail, problem-solving, and guest-centric mindset.
 </li>
 </ul>
 
 MAIN COMPETENCIES
 
 
 
 
 <ul>
 <li>
 Leadership and team motivation.
 </li>
 <li>
 Guest service excellence and relationship management.
 </li>
 <li>
 Operational management and financial acumen.
 </li>
 <li>
 Integrity, professionalism, and ethical conduct.
 </li>
 <li>
 Strategic thinking, problem-solving, and decision-making.
 </li>
 <li>
 Commitment to continuous improvement and innovation.
 </li>
 <li>
 Embracing and practicing Company&rsquo;s legacy competencies and values.
 </li>
 </ul>
 
 
</div>

Lobby Lounge Manager

<div>
 
 
 
 About The Red Palace
 
 
 
 
 A symbol of Saudi Arabia&rsquo;s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication.
 
 
 Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom&rsquo;s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together.
 
 
 Job Details
 
 
 
 
 
 
 Job Title:
 
 Director of Rooms.
 
 
 
 Reports to:
 
 General Manager.
 
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 The Director of Rooms is a key leadership position responsible for overseeing all aspects of the guest experience in the rooms division of the Palace.
 
 
 Reporting to the Managing Director, the Director of Rooms plays a critical role in ensuring the highest standards of service, guest satisfaction, and operational efficiency within the rooms division.
 
 
 This position requires exceptional organizational skills, strong leadership abilities, and a passion for delivering a personalized and memorable guest experience.
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 Guest Experience
 
 
 <ul>
 <li>
 Ensure the delivery of exceptional guest experiences by maintaining high service standards and attention to detail throughout the rooms division.
 </li>
 <li>
 Develop and implement strategies to consistently exceed guest expectations and enhance guest satisfaction.
 </li>
 <li>
 Monitor guest feedback and implement necessary measures to address any issues or concerns promptly.
 </li>
 <li>
 Foster a guest-centric culture among the rooms division staff, emphasizing personalized service and attention to detail.
 </li>
 </ul>
 
 
 Operational Efficiency
 
 
 <ul>
 <li>
 Oversee the day-to-day operations of the Front of House and Housekeeping
 </li>
 <li>
 Develop and implement operational policies and procedures to optimize efficiency and productivity.
 </li>
 <li>
 Monitor and analyze key performance indicators (KPIs) related to rooms division operations and implement strategies to improve performance.
 </li>
 <li>
 Collaborate with other department heads to ensure seamless coordination and communication across all hotel departments.
 </li>
 </ul>
 
 
 Financial Performance
 
 
 <ul>
 <li>
 Collaborate with the Managing Director and Revenue Management team to develop and implement strategies to maximize room revenue and occupancy.
 </li>
 <li>
 Monitor room rates, availability, and occupancy levels to optimize revenue and profitability.
 </li>
 <li>
 Analyze financial reports related to the rooms division, identify variances, and implement corrective actions as necessary.
 </li>
 <li>
 Implement cost control measures without compromising guest satisfaction or service quality
 </li>
 </ul>
 
 
 Health, Safety, and Regulatory Compliance
 
 
 <ul>
 <li>
 Ensure compliance with all applicable regulations and standards related to the rooms division, including health, safety, and security.
 </li>
 <li>
 Maintain a safe and secure environment for guests and staff by implementing appropriate security measures and emergency response protocols.
 </li>
 <li>
 Conduct regular inspections to identify potential hazards and take necessary corrective actions.
 </li>
 <li>
 Stay informed about industry best practices and implement necessary changes to maintain compliance
 </li>
 </ul>
 
 
 
 
 
 
 Personal Development
 
 
 
 <ul>
 <li>
 Passion to grow &amp; develop - Feel encouraged and reinforced by own success
 </li>
 <li>
 Approach tasks with courage and self-confidence
 </li>
 <li>
 Trusts and shows confidence in others: delegates effectively
 </li>
 <li>
 Remain professional and constructive in extraordinary situations
 </li>
 <li>
 Show good self- and time management
 </li>
 </ul>
 
 
 
 
 
 
 Leadership
 
 
 
 
 Recruit, train, and supervise department heads and other staff members within the rooms division.
 
 <ul>
 <li>
 Provide leadership and guidance to the team, fostering a positive and productive work environment.
 </li>
 <li>
 Conduct regular performance evaluations, provide feedback, and implement necessary training and development initiatives.
 </li>
 <li>
 Foster a culture of teamwork, excellence, and continuous improvement within the rooms division.
 </li>
 </ul>
 
 
 
 
 
 
 Creating the Future
 
 
 
 <ul>
 <li>
 Contribute to finding new way to improve the service as well as direct report managers and colleagues experience
 </li>
 <li>
 Think quickly; formulate arguments in a quick way; able to focus on different tasks simultaneously
 </li>
 <li>
 Think about the future anticipating future trends and opportunities; translate organizational strategy into appropriate local strategy
 </li>
 <li>
 Use sound problem solving skills by identifying relevant information and interpreting and evaluating it objectively
 </li>
 </ul>
 
 
 
 
 
 
 Living the Brand
 
 
 
 <ul>
 <li>
 Understand the importance of individuality
 </li>
 <li>
 Is impeccably groomed, charming and graceful
 </li>
 <li>
 Is thoughtful and welcoming
 </li>
 <li>
 Take pride in anticipating guest needs through service that is warm, genuine and intuitive
 </li>
 <li>
 Understand what is required to offer &ldquo;emotional luxury&rdquo; and to provide service that is elegant and discreet
 </li>
 <li>
 Create the guest experience through their senses through all public touch points
 </li>
 <li>
 Ensuring quality is never compromised
 </li>
 <li>
 Is generous in spirit with guests and colleagues alike
 </li>
 <li>
 Establish the reputation of the hotel in local community for its quality service through hosting local events and PR activities
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Hospitality Management or a related field (or equivalent experience).
 </li>
 <li>
 Proven experience as a Director of Rooms or similar role in a luxury hotel setting.
 </li>
 <li>
 Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
 </li>
 <li>
 Excellent problem-solving and decision-making abilities.
 </li>
 <li>
 Exceptional attention to detail and a commitment to delivering high-quality service.
 </li>
 <li>
 Strong financial acumen and the ability to analyze financial reports.
 </li>
 <li>
 Familiarity with hotel management software and systems.
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays as required.
 </li>
 <li>
 Strong match with Boutique Group Inspiring Leader capability framework
 </li>
 <li>
 Experience in carrying out significant capital projects in complex environments
 </li>
 <li>
 Excellent speaking and presentation skills
 </li>
 <li>
 Strong interpersonal &amp; communication skills
 </li>
 <li>
 Adaptable &amp; flexible with the capacity to set high goals and standards for the smooth operation of the Palace
 </li>
 <li>
 Effective management style, hands-on and approachable
 </li>
 <li>
 Bottom-line oriented with emphasis on quality guest-service and team-building
 </li>
 <li>
 Strong understanding of Middle-East &ndash; International Markets
 </li>
 <li>
 Fluent in English &amp; Arabic is a plus
 </li>
 <li>
 Local market experience
 </li>
 </ul>
 
 
</div>

Director of Rooms

Noir KSA

&lt;&lt;&lt; ONLY CANDIDATES WITH PREVIOUS EXPERIENCE IN SAME POSITION WILL BE ACCEPTED. MAKE SURE TO HAVE A PHOTO OF YOU IN YOUR CV WHEN APPLYING FOR THIS ROLE &gt;&gt;&gt;Position: Restaurant Supervisor (Fine dining Experienced)Starting Salary: SAR 3,500 to 4,000 with FREE shared accommodation, transportation, and 1 duty mealJob Role: The Service Supervisor is a frontline hospitality leader responsible for overseeing the day-to-day delivery of exceptional guest service across the dining floor. Reporting directly to the Restaurant Manager, this role bridges the gap between the service team and management &mdash; directing waitstaff during service, ensuring brand standards are consistently upheld, and creating a welcoming and professionally executed dining experience for every guest. The Service Supervisor plays a pivotal role in shaping team culture, maintaining floor discipline, and embodying the warm yet polished hospitality values that define the brand's presence across the GCC.Key Responsibilities:<ul><li>Floor Supervision &amp; Service Coordination: Supervise and direct the front-of-house service team throughout every service period &mdash; managing floor sections, coordinating table assignments, monitoring pace and flow, and ensuring seamless, attentive service is delivered consistently from guest arrival through to settlement and departure.</li><li>Guest Relations &amp; Experience Management: Serve as the senior point of contact for guests on the floor; greet VIP and regular guests personally, handle complaints and special requests with professionalism and cultural sensitivity, and take swift, decisive action to resolve any service issues in a manner that exceeds guest expectations and protects the brand's reputation.</li><li>Team Briefing &amp; Pre-Service Preparation: Lead pre-service briefings to communicate daily specials, menu updates, reservation notes, allergen information, and service expectations to the FOH team; ensure all team members are correctly groomed, stationed, and fully prepared before doors open for each service period.</li><li>Service Standards Enforcement &amp; Coaching: Monitor the service team's performance throughout the shift &mdash; observing table interactions, upselling behaviour, menu knowledge, and service technique; provide real-time guidance and constructive coaching on the floor to maintain the brand's service standards and develop the capabilities of individual team members.</li><li>Reservation &amp; Seating Management: Oversee the reservation system, walk-in management, and table allocation to optimise covers and minimise guest wait times; liaise with the kitchen and bar teams on pacing and special requirements to ensure every seating runs smoothly and guests feel valued from the moment they arrive.</li><li>Compliance, Grooming &amp; Brand Standards: Ensure all front-of-house team members consistently adhere to the brand's grooming policy, uniform standards, service scripts, and code of conduct; uphold GCC regulatory compliance across all guest-facing areas including hygiene standards, licensing requirements, and health and safety obligations.</li><li>Reporting &amp; Restaurant Manager Support: Assist the Restaurant Manager with shift reports, daily covers tracking, feedback documentation, and team performance observations; flag operational issues, recurring service gaps, or staff concerns promptly, and contribute actively to continuous improvement initiatives that elevate the overall guest experience across GCC locations.</li></ul>Qualifications &amp; Requirements<ul><li>Educational &amp; Professional Credentials: A diploma or degree in Hospitality Management, Hotel Management, or a related discipline from a recognised institution is preferred; professional certifications in food &amp; beverage service, or customer experience management are a distinct advantage; a valid food hygiene certification compliant with GCC municipal standards is required.</li><li>Professional Experience: A minimum of 3&ndash;5 years of progressive front-of-house experience in an upscale restaurant, luxury hotel, or premium dining establishment, including at least 1&ndash;2 years in a supervisory or senior service role; demonstrated ability to manage and direct a service team during high-volume service in a fine-dining or multi-cuisine environment; prior experience in a GCC or Middle Eastern hospitality setting is strongly preferred.</li><li>Leadership, Communication &amp; Cultural Sensitivity: Proven ability to lead, motivate, and develop a diverse front-of-house service team under pressure; strong interpersonal and communication skills in English, with Arabic or additional languages considered a significant advantage; a deep appreciation of GCC cultural etiquette, Islamic hospitality values, and the expectations of an internationally diverse Gulf clientele; a calm, solutions-focused temperament with the confidence to handle challenging guest situations gracefully and in alignment with the brand's values.</li></ul>Pay: ﷼3,500.00 - ﷼4,000.00 per monthApplication Question(s):<ul><li>ANSWERS FOR THE BELOW PRE-SCREENING QUESTIONS ARE REQUIRED.</li><li>Have you read and accept the duties and responsibilities, including the salary details that we mentioned for this role? Continue with your applications if &quot;Yes&quot;</li><li>In which city and country are you currently located?</li><li>Which country passport do you have? (Nationality)</li><li>How old are you? (Age)</li><li>How tall are you? (Height)</li><li>If selected for this role, after how many days before you can join our company?</li><li>How many years of experience do you have as a Restaurant Supervisor?</li></ul>Work Location: In person

Restaurant Supervisor (Fine dining Experienced)

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Restaurant Supervisor (Fine dining Experienced)