field service engineer

guest service - driver

procurement business partner - hospitality & tourism Jobs in Riyadh

receptionist

guest experience visitor services sme

Trivandi

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
<b>
Expo 2030 Riyadh &ndash; SME Support</b><br>
</div><div>Trivandi is supporting the development of the Operations function for Expo 2030 Riyadh, working alongside key stakeholders to help shape the operational foundations of the event.<br>
</div><div>Our focus is on ensuring the masterplan and programme are operationally deliverable &mdash; translating design into reality through validated space requirements, integrated operating models, and functional planning.<br>
</div><div>Given the scale, complexity, and pace of the project, we are looking to engage experienced SMEs with prior World Expo experience to provide targeted advisory support.<br>
</div><div>This is not a delivery role &mdash; the requirement is for senior, credible input to:</div><ul>
<li>Test and challenge planning assumptions</li>
<li>Validate operational requirements and spatial allocations</li>
<li>Provide practical, experience-led insight to shape solutions</li>
<li>Ensure alignment with real-world event delivery</li></ul><br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities &amp; Outputs</b></h3><div><b><br>
Key Responsibilities</b></div><ul>
<li>Validate end-to-end visitor journey</li>
<li>Review guest services provision (toilets, info, accessibility, etc.)</li>
<li>Assess dwell time, wayfinding, and service distribution</li>
<li>Ensure alignment with retail, F&amp;B, and entertainment mix</li>
<li>Challenge assumptions impacting visitor experience</li>
</ul><div><b>Outputs</b></div><ul>
<li>Guest experience strategy validation</li>
<li>Visitor services requirements</li>
<li>FAOP input (Guest Experience)</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge and Expertise</b></h3><br>
<ul>
<li>
Senior guest experience planner</li>
<li>Delivered guest experience at large-scale events</li>
<li>Strong understanding of visitor behaviour at scale</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Trivandi</b></h3><div>
Trivandi provides advisory, design and delivery services across sport, events, live entertainment and venues.</div><div>
</div><div>
Founded in 2013 from the success of the London 2012 Games, we have grown to over 100 specialists across four global offices in London, Dubai, Riyadh and Brisbane, delivering over 300 projects in 29 countries.</div><div>
</div><div>
Our unique &ldquo;One Team&rdquo; approach brings together the right expertise at the right time, synchronising strategy, design, project management, and operations to simplify complexity and deliver actionable solutions that drive meaningful impact.</div><div>
</div><div>We passionately share our knowledge to empower local teams, unlocking the full potential of each unique experience to inspire positive change and create lasting legacies.</div><div>
</div><div>That&rsquo;s what we mean by creating experiences, better.</div></div>

Guest Experience & Visitor Services SME

Red Sea Global

<div><div><div><div><div>Division: Development
</div></div></div></div><div><div><div><div>Department: Residential Development
</div></div></div></div><div><div><div><div>Company: Red Sea Global
</div></div></div></div><div><div><div><div><p><b>Be the change. Join the world&rsquo;s most visionary developer.</b></p><br>
<p></p>
<p>
Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel.</p><br>
<p></p>
<p>
We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.</p><br>
<p></p>
<p><b>
Join RSG and be part of the positive change for Saudi Arabia and the world.</b></p><br>
<p></p>
<p><b>
Job Purpose:</b></p>
<ul>
<li>The Sales Experience Center Manager is responsible for the operational management of all Red Sea Global Residential Experience Centers.</li>
<li>The role ensures that every center operates at the highest standard of presentation, staffing, and visitor experience, acting as the primary operational link between the Experience Centers and the wider Residential Development Division.</li>
<li>Working closely with the Sales, Marketing, and Business Intelligence teams, the Manager drives footfall conversion, leads the planning and execution of events and activations, curates bespoke UHNW buyer journeys, and builds the residential community engagement programmes that underpin long-term buyer loyalty.</li>
<li>The Manager maintains full visibility of performance, budget, and risk across all centers and reports directly to the Director of Residential Operations.</li></ul><br>
<p></p>
<p><b>
Job Responsibilities:</b></p>
<ul>
<li>Lead day-to-day operations across all RSG Residential Experience Centers, ensuring each center delivers a consistent, ultra-luxury guest experience aligned with RSG brand standards.</li>
<li>Manage and coordinate the on-site Experience Center team, including Assistant Managers at each center location, covering staffing rosters, performance oversight, and daily briefings.</li>
<li>Own and maintain weekly and monthly sales center performance reports covering footfall, leads generated, visitor-to-lead conversion, events held, and operational issues, submitting to the Director of Residential Operations on an ad hoc and scheduled basis.</li>
<li>Develop and implement standardized operating procedures and service protocols across all seven Experience Centers, ensuring consistency in visitor reception, presentation, and follow-through.</li>
<li>Design and deliver bespoke visitor journeys for UHNW and VIP prospects, including private viewing appointments, invitation-only preview events, and personalized welcome experiences tailored to individual buyer profiles in line with RSG&rsquo;s ultra-luxury positioning.</li>
<li>Develop and manage a residential community engagement programme across all Experience Centers, creating curated touchpoints that foster emotional connection, long-term buyer loyalty, and a sense of community belonging among prospective and existing homeowners.</li>
<li>Plan, coordinate, and execute an annual lifestyle events calendar at Experience Centers &mdash; integrating wellness, culture, gastronomy, and family programming &mdash; in collaboration with the Marketing and Sales teams, managing logistics, vendor coordination, and post-event reporting.</li>
<li>Monitor and manage the operational budget for each Experience Center, tracking expenditure against allocation, flagging variances, and submitting budget utilization reports on a quarterly basis.</li>
<li>Liaise with the Sales Operations team to ensure qualified leads generated at Experience Centers are captured accurately in Salesforce and handed over to the relevant Sales Director within agreed SLAs.</li>
<li>Coordinate fit-out, maintenance, and facility management requirements at each center, working with the Facilities, Design, and Project Management teams to resolve issues and ensure centers are always presentation-ready.</li>
<li>Manage the architectural model and material board inventory across Experience Centers, coordinating updates with the Design and fit-out teams as new phases or product lines are launched.</li>
<li>Oversee the design and delivery of bespoke homeowner onboarding experiences for buyers who have reserved or completed a purchase, coordinating with Sales Operations and Technical Services to ensure the transition from prospect to owner is seamless and brand-consistent.</li>
<li>Track and manage open issues and risks across centers, maintaining an Issues Register and escalating to the Director of Residential Operations with recommended actions and target resolution dates.</li>
<li>Ensure all Experience Centers comply with RSG brand guidelines, health and safety regulations, and quality standards, conducting regular audits and driving corrective action where required.</li>
<li>Support the onboarding and training of new Experience Center staff, ensuring all team members are equipped with current product knowledge, brand standards, and visitor engagement protocols.</li>
<li>Carries out any other duties as required.</li></ul><br>
<p></p>
<p><b>
Job Requirements:</b></p><br>
<p></p>
<p><b>
Qualifications &amp; Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Marketing, Real Estate, or a related field.</li>
<li>A postgraduate qualification in a relevant discipline is advantageous.</li>
<li>Minimum 10 years&rsquo; experience, of which at least 3 years in a management role within luxury real estate, ultra-luxury hospitality, destination management, or a high-end customer experience environment.</li>
<li>Demonstrated experience managing UHNW buyer engagement, community building programmes, or lifestyle events in a luxury residential or destination context is highly advantageous.</li>
<li>Prior experience working in a giga-project or branded residence development is a strong differentiator.</li></ul><br>
<p></p>
<p><b>
Years of Experience</b><b> / Skills:
</b></p><ul><li>A postgraduate qualification in a relevant discipline is advantageous.</li>
<li>Minimum 10 years&rsquo; experience, of which at least 3 years in a management role within luxury real estate, ultra-luxury hospitality, destination management, or a high-end customer experience environment.</li>
<li>Demonstrated experience managing UHNW buyer engagement, community building programmes, or lifestyle events in a luxury residential or destination context is highly advantageous.</li>
<li>Prior experience working in a giga-project or branded residence development is a strong differentiator.</li>
<li>Fluent in English. Arabic is strongly preferred.</li>
<li>Proficient in Microsoft Office Suite (Excel, PowerPoint, Word). Working knowledge of CRM platforms (preferably Salesforce) for lead tracking and reporting. Excellent interpersonal, stakeholder management, and communication skills, including experience engaging with UHNW individuals and high-profile buyers.</li>
<li>Strong organizational ability with demonstrated capacity to manage multiple concurrent workstreams.</li>
<li>High attention to brand standards, quality, and detail.</li>
<li>Comfortable operating in a fast-paced, high-expectations environment with frequent interaction with HNW clients and senior leadership.</li></ul></div></div></div></div></div><p></p>

Manager - Experience Centers

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p>
Parsons is looking for an amazingly talented <b>Executive Creative Director</b> to join our team!</p><p></p><p><b>
Job Description:</b><br>
As the Executive Creative Director and senior-most creative authority, you will translate and embed the approved creative vision into cohesive, buildable, and operational experiential environments. You will lead and integrate creative, technical, engineering, and construction teams, safeguarding the integrity of the intended visitor experience across all visitor-facing spaces, attractions, and live entertainment systems.</p><p></p><p><b>
What You&rsquo;ll Be Doing:</b></p><ul><li>
Providing strategic creative direction and multidisciplinary design integration across all visitor-facing environments and experiences.</li><li>
Endorsing and guiding design development to ensure the approved creative intent is accurately interpreted and consistently implemented.</li><li>
Reviewing technical resolutions, mock-ups, prototypes, and value engineering initiatives to verify preservation of creative integrity.</li><li>
Ensuring experiential cohesion between storytelling, spatial sequencing, guest journey planning, attraction mechanics, show systems, and operational requirements.</li><li>
Maintaining alignment between creative ambition, technical feasibility, lifecycle maintainability, and commercial constraints.</li><li>
Providing executive creative leadership through design development, procurement, fabrication, installation, commissioning, and opening readiness phases.</li></ul><p></p><p><b>
What Required Skills You&rsquo;ll Bring:</b></p><ul><li>
Minimum 20 years of progressive multidisciplinary leadership experience in creative direction, experiential design integration, and large-scale entertainment or destination development.</li><li>
Demonstrated executive leadership and cross-sector project delivery experience on theme parks, location-based entertainment, IP-driven mega projects, immersive destinations, and large-scale visitor experience environments.</li><li>
Proven experience overseeing integrated design teams from concept through construction and operational handover.</li><li>
Advanced understanding of architectural coordination, show and ride systems integration, media environments, AV technologies, interactive systems, and spatial storytelling.</li><li>
Experience managing international consultant teams and contractor interfaces.</li></ul><p></p><p><b>
What Desired Skills You&rsquo;ll Bring:</b></p><ul><li>
GCC project exposure preferred; experience in the Kingdom of Saudi Arabia is advantageous.</li></ul><p><br>
</p><p></p>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Executive Creative Director - Theme Parks

Mastek

<div>
 <p>
  Job Title: BFSI SME
 </p>
 <p>
  Employment Type: Full-time
 </p>
 <p>
  Location: Riyadh
 </p>
 <p>
  Reporting To: Vice President - ME
 </p>
 <p>
  <br/>
 </p>
 <p>
  About Mastek:
 </p>
 <p>
  Mastek is an enterprise digital and cloud transformation specialist that engineer&rsquo;s excellence for customers in the UK, US, Middle East, Asia Pacific, and India across 40 countries. We help our clients to build services that differentiate and drive efficiencies to adapt to the ever-changing needs of their customers. Our digital and cloud services enable large-scale business change programs for clients through its differentiated offerings, which include Cloud Native C Application Development, Oracle Cloud Implementations, Digital Commerce, Application Support C Automation, BI C Analytics, Digital, Assurance, and Agile Consulting. Mastek helps enterprises to navigate the digital landscape and stay, competitive by unlocking the power of data, modernizing applications, and accelerating digital advantage for our customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Role Overview &ndash; BFSI SME (Riyadh):
 </p>
 <p>
  We are looking to onboard a seasoned BFSI Specialist to strengthen our presence in the Banking &amp; Financial Services sector. This is a strategic hire aimed at driving IT services growth within Banking clients across the region. Experience Minimum 15 years of relevant experience in BFSI, with a strong track record in IT services or consulting. Should be a mature candidate with an ability to both get and deliver business from the services domain. A must to have strong C level connect with the current Banking Accounts across both KSA as well as Middle East region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  &bull; Identify and develop IT services opportunities within Banking and Financial Services accounts &bull; Leverage deep domain expertise to engage meaningfully with Banking stakeholders at all levels &bull; Act as a trusted advisor and Subject Matter Expert to clients, providing insight into industry trends, challenges, and relevant technology solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Ideal Profile
 </p>
 <p>
  &bull; A hybrid professional who combines strong sales acumen with deep BFSI domain knowledge &bull; Proven ability to both build pipeline from the ground up and convert opportunities into tangible revenue &bull; Well-networked within the Banking sector, ideally with existing relationships across financial institutions in the region &bull; Someone who can speak the language of both the business and technology stakeholders.
 </p>
 <p>
  <br/>
 </p>
 <p>
  What We Offer: &bull; Competitive salary and performance-based incentives. &bull; Comprehensive benefits package and Insurance. &bull; Opportunities for professional growth and career advancement. &bull; A supportive and collaborative company culture.
 </p>
</div>


Information Technology Specialist

Holovis

<div>
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  Holovis is a world-leading experience design and technology company delivering immersive themed entertainment, attractions, and large-scale experiential installations across the globe. Our Riyadh Base is at the forefront of some of the most ambitious and technically complex projects in the region.
 </p>
 <p>
 </p>
 <p>
  The Lead Network Engineer &ndash; AV is accountable for the architecture, technical standards, and design authority of IP networks supporting complex Audio Visual, show control, and media systems across themed entertainment and attraction projects.
 </p>
 <p>
 </p>
 <p>
  This is a hands-on senior engineering role at the intersection of AV/show systems engineering. You will set standards, make design decisions, and personally engineer the most complex and critical networks underpinning guest-facing, critical show environments from dark rides and immersive theatres to large-scale outdoor spectaculars.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Leadership &amp; Design Authority
  </strong>
 </p>
 <ul>
  <li>
   Act as technical authority for AV and show network architecture across themed entertainment projects.
  </li>
  <li>
   Define, own, and evolve AV network standards including redundancy, segmentation, multicast, and QoS strategies appropriate to live show environments.
  </li>
  <li>
   Review, challenge, and approve network designs to ensure consistency, robustness, and fitness for purpose.
  </li>
  <li>
   Make risk-based engineering decisions appropriate to live, safety-critical, guest-facing environments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   AV &amp; Show Network Architecture
  </strong>
 </p>
 <ul>
  <li>
   Design scalable and resilient IP network architectures supporting themed entertainment systems, including:
  </li>
  <li>
   Core, distribution, and access layer topologies
  </li>
  <li>
   Redundant core designs and defined failure domains
  </li>
  <li>
   Media, show control, and guest system network segregation
  </li>
  <li>
   Engineer networks to support:
  </li>
  <li>
   Video-over-IP and media server distribution (e.g. 7thSense, disguise, Pixera)
  </li>
  <li>
   LED and display processing (e.g. Novastar systems)
  </li>
  <li>
   Audio-over-IP (e.g. Dante, AES67, Q-SYS)
  </li>
  <li>
   Show control systems (e.g. Medialon , Alcorn McBride, Etc)
  </li>
  <li>
   AV control and DSP platforms (e.g. Q-SYS, Crestron, Extron)
  </li>
  <li>
   Own performance characteristics including latency, determinism, multicast behaviour, and failover in show-critical scenarios.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Configuration, Commissioning &amp; Deployment
  </strong>
 </p>
 <ul>
  <li>
   Lead configuration and deployment of managed network infrastructure within themed entertainment environments using platforms such as HPE, Juniper, and Cisco.
  </li>
  <li>
   Implement and validate VLAN and IP addressing schemes, multicast and redundancy.
  </li>
  <li>
   Provide senior technical leadership during installation, testing, commissioning, and system handover on site.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Show Control &amp; Systems Integration
  </strong>
 </p>
 <ul>
  <li>
   Work closely with AV, media, show control, and ride systems engineers to ensure networks are engineered around real-world system behaviour and show requirements.
  </li>
  <li>
   Support integration with:
  </li>
  <li>
   Show control platforms (Medialon, Alcorn McBride)
  </li>
  <li>
   Media servers and content playback systems (7thSense, disguise)
  </li>
  <li>
   LED processing and video distribution (Novastar)
  </li>
  <li>
   Show timing, synchronisation, and trigger systems
  </li>
  <li>
   Ride and safety control interfaces where applicable
  </li>
  <li>
   Lead troubleshooting of complex, cross-disciplinary issues where network behaviour directly affects show performance or guest experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Standards, Documentation &amp; Continuous Improvement
  </strong>
 </p>
 <ul>
  <li>
   Produce and maintain high-quality technical documentation including network architecture diagrams, configuration standards, commissioning checklists, and as-builts.
  </li>
  <li>
   Contribute to continuous improvement of AV and show networking practices through lessons-learned and post-project review.
  </li>
  <li>
   Act as a subject-matter expert and escalation point for complex AV networking challenges across the Holovis project portfolio.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Skills &amp; Experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential
  </strong>
 </p>
 <ul>
  <li>
   Deep, practical experience in IP network design and implementation for AV, show, media, or broadcast environments.
  </li>
  <li>
   Strong understanding of switching and routing fundamentals, VLAN design, subnetting, multicast, QoS, and traffic management.
  </li>
  <li>
   Proven experience delivering networks for themed entertainment, attractions, live events, or large-scale AV installations.
  </li>
  <li>
   Hands-on experience with AV-over-IP systems including Dante, AES67, video-over-IP, and associated network requirements.
  </li>
  <li>
   Familiarity with show control platforms such as Medialon and Alcorn McBride, and the network behaviours these require.
  </li>
  <li>
   Experience with AV control and DSP systems including Q-SYS, Crestron, and Extron.
  </li>
  <li>
   Working knowledge of media server environments such as 7thSense and LED/video processing platforms such as Novastar.
  </li>
  <li>
   Comfortable working in live, time-critical show environments with zero tolerance for unplanned downtime.
  </li>
  <li>
   Able to communicate technical decisions clearly to non-network specialists including AV engineers, project managers, and clients.
  </li>
  <li>
   Confident operating as a senior engineer with design authority, without formal people management responsibility.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Desirable
  </strong>
 </p>
 <ul>
  <li>
   Hands-on experience with HPE, Juniper, and/or Cisco enterprise switching platforms in production show environments.
  </li>
  <li>
   Experience designing high-availability, fault-tolerant networks with defined failure modes for mission-critical systems.
  </li>
  <li>
   Background in themed entertainment, dark rides, immersive attractions, or large-scale visitor experience installations.
  </li>
  <li>
   Familiarity with show timing and synchronisation systems, including timecode, PTP/IEEE 1588, and trigger networks.
  </li>
  <li>
   Relevant professional certifications in networking (e.g. CCNP, Juniper JNCIS) or AV (e.g. CTS-D, Dante certification).
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   About You
  </strong>
 </p>
 <ul>
  <li>
   You are an engineer first you take pride in doing things properly, especially when no one is watching.
  </li>
  <li>
   You understand that show networks must behave predictably under load, during failure, and during a live guest experience.
  </li>
  <li>
   You are calm, methodical, and decisive during commissioning and live deployment.
  </li>
  <li>
   You enjoy technical ownership and influencing engineering direction without needing a management title.
  </li>
  <li>
   You are excited by the scale and ambition of themed entertainment and want your work to create exceptional guest experiences.
  </li>
  <li>
   You are willing to travel internationally as project programmes require.
  </li>
 </ul>
 <p>
 </p>
</div>


Lead Network Engineer - Audio Visual (AV)

<div><div><div><div><div>Division: Aquaria
</div></div></div></div><div><div><div><div>Department: Aquaria
</div></div></div></div><div><div><div><div>Company: Environmental Regeneration Services Company
</div></div></div></div><div><div><div><div><p><b>Science-Driven. Nature-Focused. Future-Ready.</b></p><br>
<p></p>
<p><b>
REEF,</b> a specialized subsidiary under Red Sea Global. REEF delivers comprehensive environmental advisory services, focusing on mangrove plantation enhancement, coral management programs, and in-depth baseline environmental surveys.</p><br>
<p></p>
<p>
With a strong commitment to responsible and science-led development, REEF drives sustainability through innovative restoration strategies and long-term solutions that benefit both nature and communities.</p><br>
<p></p>
<p>
Join a passionate team combining scientific rigor and creative thinking to lead the way in sustainable environmental practices across Red Sea Global&rsquo;s pioneering destinations.</p><br>
<p></p>
<p><b>
Job Purpose</b></p>
<ul>
<li>Snr. Manager, Curator will provide curatorial support for day-to-day operations of the Corallium.</li>
<li>The Snr. Manager will be responsible for ensuring smooth functioning of various departments, maintaining high standards of guest satisfaction, and upholding safety and regulatory compliance.</li></ul><p><br>
</p><p></p><p><b>Job Responsibilities</b></p><br>
<p></p>
<p><b>
Staff Management:
</b></p><ul><li>Supervise and coordinate the activities of more junior staff across multiple departments including animal care, facilities maintenance, guest services, and administrative functions.</li>
<li>Operational Efficiency: Develop and implement efficient operational procedures to optimize resource utilization, streamline workflows, and enhance productivity.</li>
<li>Guest Experience: Ensure exceptional guest experiences by maintaining cleanliness, safety, and accessibility throughout the facility. Implement strategies to continuously improve visitor satisfaction and engagement.</li>
<li>Animal Welfare: Collaborate with animal care professionals to uphold the highest standards of animal welfare, including husbandry practices, enrichment programs, and veterinary care.</li></ul><br>
<p></p>
<p><b>
Facilities Management:
</b></p><ul><li>Oversee maintenance and repair activities for exhibits, facilities, and infrastructure. Ensure compliance with safety regulations and implement preventive maintenance protocols.</li></ul><br>
<p></p>
<p><b>
Budget Management:
</b></p><ul><li>Develop and manage operational budgets, monitor expenses, and identify cost-saving opportunities without compromising quality or safety.</li>
<li>Regulatory Compliance: Stay abreast of relevant regulations and standards pertaining to zoo/aquarium operations, including animal welfare laws, safety codes, and environmental regulations. Ensure full compliance and facilitate inspections and audits as required.</li></ul><br>
<p></p>
<p><b>
Emergency Preparedness:
</b></p><ul><li>Develop and maintain emergency response protocols to address potential risks such as natural disasters, security threats, or animal escapes. Conduct regular drills and training sessions to ensure staff readiness.</li></ul><br>
<p></p>
<p><b>
Vendor Management:
</b></p><ul><li>Coordinate with external vendors, contractors, and service providers to procure supplies, equipment, and specialized services. Negotiate contracts, monitor performance, and maintain positive relationships.</li></ul><br>
<p></p>
<p>
Team Development:</p>
<ul>
<li>Provide leadership, guidance, and support to departmental managers and staff. Foster a culture of collaboration, professionalism, and continuous learning within the operations team.</li>
<li>Create and institute departmental protocols including operation and maintenance of LSS equipment to maintain a high quality of life support and water chemistry to complement the efforts the husbandry staff and the goals of the animal collection plan.</li>
<li>Create and execute operational plans and protocols that support animal care and welfare and guest experience.</li>
<li>Train direct to use industry best practices and ensure access to the knowledge and tools needed for maintaining equipment and operational standards and efficiencies.</li>
<li>Be a resource related to life support and water chemistry relationships with husbandry activities and programs to optimize animal care and welfare and guest experience.</li>
<li>Oversee recordkeeping to maintain compliance with industry standards and to support proper health and behaviour of the animal collection.</li>
<li>Establish standards of equipment and work area cleanliness and oversee compliance to maintain a healthy environment and a quality guest experience.</li>
<li>Work in partnership with veterinarians and animal health care staff to manage and treat collection as required.</li>
<li>Collaborates with other husbandry staff in overseeing the internship and volunteer programs.</li>
<li>Have expert knowledge of the ecosystems and animals represented by their exhibit themes. This includes basic knowledge of animal anatomy, behaviour, environmental parameters and recognition of common heath concerns.</li>
<li>Expertise in life support design, construction, maintenance and management. Skills should also include an advanced understanding of fluid dynamics, pump mechanics, advanced life support equipment technologies, and the ability to troubleshoot life support problems.</li>
<li>Expert in water quality testing and an advanced understanding of water chemistry as it relates to closed aquarium systems (fresh and salt water). Skills should also include an advanced understanding water biochemistry (nitrogen cycle and nutrient loading), chemistry manipulation and its effects on aquatic organisms, and the ability to troubleshoot water chemistry health and maintenance.</li>
<li>Knowledge of exhibits and systems and the specimens each supports.</li>
<li>Improvement of husbandry practices, developing procedures aimed at increase efficiency and advance animal care.</li>
<li>Lead and mentor direct reports, on the development of exhibit improvements, encouraging advancements in husbandry practices supported by life support and water quality operations.</li>
<li>Partner with veterinarian and curatorial staff with recognizing animal health concerns and supporting treatment efforts, as necessary.</li>
<li>Advise curatorial staff related to life support and water quality limitations and expectations related to the acquisition of new specimens.</li>
<li>Work with curatorial staff with setting departmental goals and priorities</li>
<li>Work collaboratively with curatorial staff and other departments to develop large gallery projects/ renovations; mentor aquarists through exhibit improvements and development of new exhibits based on approved timelines.</li>
<li>Function as a departmental point person for renovations with other departments and outside vendors.</li>
<li>Actively promote and prioritize accurate and up to date recordkeeping within the life support team to ensure quality animal and exhibit management at or above industry standards.</li>
<li>Assess trends and developing improvements in life support technology and water quality management as needed.</li>
<li>Purchase and maintain inventory of supplies and back-up equipment to ensure continued operations.</li>
<li>Identify problems with and implement changes to system design and operation to ensure safety for guests, staff and the animal collection.</li>
<li>Ensure the safe installation, maintenance and operation of all LSS equipment, while maintaining the needs of the animals in exhibits and holding systems.</li>
<li>Perform inspections, preventative maintenance, routine up-keep, cleaning and repair of all equipment.</li>
<li>Monitor the Life Sciences inventory and departmental expenditure as it pertains to maintenance in order to reduce loss/waste, control costs and accurately communicate expenses.</li>
<li>Manage emergency situations to minimize damage, loss or injury to guests, team members, animals or company property.</li></ul><br>
<p></p>
<p><b>
Policies, Systems, Processes, Procedures, Standards and Reports</b></p>
<ul>
<li>Follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure that work is carried out in a controlled and consistent manner.</li>
<li>Assist in the preparation of accurate and timely functional MIS statements and reports to meet corporate and functional requirements, policies, and standards.</li></ul><br>
<p></p>
<p><b>
Safety, Quality &amp; Environment
</b></p><ul><li>Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.</li></ul><br>
<p></p>
<p><b>
Continuous Improvement
</b></p><ul><li>Contribute to the identification of opportunities for continuous improvement of department&rsquo;s systems, processes and practices considering &lsquo;international best practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.</li></ul><br>
<p></p>
<p><b>
Job Requirements</b></p><br>
<p></p>
<p><b>
Qualification and Experience:</b></p>
<ul>
<li>Bachelor's degree in Business Administration, Hospitality Management, Zoology, or related field (Master&rsquo;s degree preferred).</li>
<li>Minimum of 12 years of relevant experience in operations management, preferably in a zoo, aquarium, or similar attraction.</li>
<li>Strong leadership and interpersonal skills with the ability to effectively communicate and collaborate across all levels of the organization.</li>
<li>Solid understanding of animal welfare principles, conservation practices, and regulatory requirements related to zoo/aquarium operations.</li>
<li>Proven track record of managing budgets, implementing process improvements, and delivering high-quality guest experiences.</li>
<li>Excellent problem-solving abilities, decision-making skills, and attention to detail.</li>
<li>Proficiency in Microsoft Office suite and familiarity with relevant software applications for scheduling, inventory management, and facility maintenance.</li>
<li>Willingness to work flexible hours, including weekends, holidays, and evenings as needed.</li>
<li>Plumbing, construction, and exhibit renovation experience required.</li>
<li>Demonstration of leadership, strong people skills, and strong communication skills.</li>
<li>Strong working knowledge of project management, development, and execution.</li>
<li>Proven aptitude for developing compelling exhibits.</li>
<li>Working with relevant authorities and accrediting associations.</li>
<li>Excellent time management as well as written and oral communication skills.</li>
<li>Experience in managing a team.</li>
<li>Good organizational skills.</li>
<li>Competency with Microsoft Outlook, Word, Excel, and PowerPoint.</li>
<li>PADI Divemaster or equivalent (Preferred)</li></ul><br>
<p></p>
<p><b>
Skills:
</b></p><ul><li>Excellent standard of written and spoken English.</li>
</ul><ul><li>Excellent communicator.</li>
<li>Has an aptitude and aspiration for outstanding customer service with a &lsquo;can-do&rsquo; attitude.</li>
<li>Flexible and open-minded approach to environment and tasks.</li>
<li>Ability to self-motivate and deliver to agreed deadlines.</li>
<li>Good timekeeping.</li>
<li>Highly detail oriented.</li>
<li>Demonstrate discretion and the utmost confidentiality at all times.</li>
<li>Ability to produce well-structured and written emails and other documents.</li>
<li>Has an interest in and an ability to build a solid understanding of marine science, research, conservation, and education</li></ul><br>
<p></p>
<p><b>
Job Context
</b></p><ul><li>This is a &quot;Front of House&quot; and &ldquo;Back of House&rdquo; position with direct guest contact and constant interaction with staff and contractors. The requirements will entail working during operating hours and occasionally outside normal facility operating hours on an as-needed basis.</li>
<li>As the facility will not be operational at time of employment, the position holder will have to implement all pre-operational requirements, including but not limited to:</li>
<li>Setting up of the facility.</li>
<li>Interview and recommend applicants for available positions while adhering to the local Labor Law and Equal Employment Opportunity policies in order to hire the best candidate for the job.</li>
<li>Supporting the training program for team members and equipping them with the necessary skills, knowledge, and attitude in order to perform their jobs effectively.</li>
<li>Work with internal collaborators &amp; external service providers to ensure operational readiness.</li></ul></div></div></div></div></div><p></p>

Senior Manager - Curator (Corals)

KinFitz & Co.

<div>
 <p>
  Do you build the kind of client relationships that turn customers into advocates?
 </p>
 <p>
  <br/>
 </p>
 <p>
  A global business management software platform &mdash; 35 years old, 7.5M+ businesses across 100+ countries &mdash; is hiring its first dedicated Customer Success manager in Saudi Arabia. They've been operating in KSA for nearly a decade. This is an established business giving you a blank canvas on the CS side &mdash; real ownership from day one.
 </p>
 <p>
  <br/>
 </p>
 <p>
  They're looking for an Associate Business Manager to own the post-sale customer relationship across Riyadh, Jeddah or Dammam.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What's in it for you:
  </strong>
 </p>
 <ul>
  <li>
   15,000&ndash;20,000 SAR / month base
  </li>
  <li>
   Annual bonus &mdash; 5&ndash;25% of salary, paid in May
  </li>
  <li>
   Medical insurance, home country travel allowance, and conveyance reimbursement
  </li>
  <li>
   No individual revenue targets &mdash; performance is measured on customer engagement and satisfaction
  </li>
  <li>
   First CS hire in KSA &mdash; genuine opportunity to shape how the business serves its Saudi customer base
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll be doing:
  </strong>
 </p>
 <ul>
  <li>
   Onboarding new SME customers and getting them to value quickly
  </li>
  <li>
   Running product demonstrations and upskilling sessions as the platform evolves
  </li>
  <li>
   Understanding customer business challenges and mapping them to product capabilities
  </li>
  <li>
   Building long-term relationships that generate referrals and organic retention
  </li>
  <li>
   Documenting customer success stories &mdash; real before/after business impact
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll need:
  </strong>
 </p>
 <ul>
  <li>
   2&ndash;7 years in customer success, account management or IT sales &mdash; software or SaaS environment preferred
  </li>
  <li>
   Comfortable running product demos and explaining software to non-technical SME owners
  </li>
  <li>
   Fluent Arabic speaker
  </li>
  <li>
   Bachelor's degree (required)
  </li>
  <li>
   Based in KSA
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Don't worry if your CV isn't up to date. Just share your LinkedIn profile.
 </p>
</div>


Customer Success Manager

Explore 2984+ Guest experience visitor services sme in Riyadh this May. Find roles across top companies and apply now to boost your career.