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guest services coordinator

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.<div> 
Job Description</div> 
Guest Experience Coordinator oversees the seamless integration and operation of both the Butler and Guest Relations departments, with a primary focus on enhancing the pre-arrival experience, building detailed guest profiles, managing special occasions, and performing key administrative tasks. This role plays a crucial part in ensuring a consistent, personalized, and exceptional guest journey from pre-arrival through departure.
In addition to administrative support, the Guest Experience Coordinator facilitates smooth communication and coordination between internal departments to uphold service excellence. The Guest Experience Coordinator also assumes Butler and Guest Relations responsibilities, acting as the main point of contact for guests and providing bespoke services that reflect the signature Raffles touch. The role is dedicated to creating memorable, curated experiences tailored to each guest&rsquo;s preferences and expectations. 
KEY ROLES &amp; RESPONSIBILITIES
Knowledge<ul><li>
To have thorough knowledge of all SOP&rsquo;s for Butler Service and Guest Relations department</li><li>
To have thorough knowledge of local rules and regulations</li><li>
To have accurate knowledge of different room categories and reading Opera PMS reports</li><li>
Being knowledgeable on answering and directing phone calls</li><li>
To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information</li><li>
To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation</li><li>
To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards</li><li>
To adhere to Butler&rsquo;s and Guest Relations standards and procedures and enforce the same</li><li>
Service</li><li>
Foster Raffles Values; Excellence, Respect, Integrity Caring</li><li>
Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming</li><li>
Go extra mile to make sure every guest needs are not just met, but exceeded.</li><li>
Assist and support team members and other departments in order to ensure a smooth operation</li><li>
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships</li><li>
Never fail the Top 5 Service Excellence</li></ul><ul><li>
Look at me</li><li>
Smile at me</li><li>
Talk to me</li><li>
Listen to me</li><li>
Thank me</li></ul>
Operations<ul><li>
Answer and direct phone calls</li><li>
Responsible for all Pre Arrival communication of all guests through email and phone call, 7 days prior and 5 days prior.</li><li>
Corresponds with guests for any requests or preferences prior to, during and following their stays.</li><li>
Ensures all reservations are updated accordingly with ETA, preferences and occasions by updating the information on profiles.</li><li>
Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.</li><li>
Produce and distribute memos, letters and forms related to department operation</li><li>
Attends training sessions, performing related duties and special projects assigned as required.</li><li>
Manages and exceeds guest expectations</li><li>
Handles and reports guest complaints to shift in-charge.</li><li>
Keeps track of all due out and stay over DND rooms</li><li>
Follows up with In House and Long Stay guests, delegates to Floor Butlers and Guest Relations where necessary.</li><li>
Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.</li><li>
Creates VIP Alerts highlighting stays of Top VVIP&rsquo;s staying at the hotel</li><li>
Follows Milestone Program to highlight memorable stays for guests and proactively arranges all set up&rsquo;s.</li><li>
Updates guest profiles and builds an informative base for returning guests.</li><li>
Proactively follows up with stock and pending orders where necessary for operational use</li><li>
Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.</li><li>
Communicates with all other departments to enhance the overall experience for guests.</li><li>
Practices up-selling of the hotel products and facilities.</li><li>
Provides all information to the operational team regarding their guests, special occasions and any preferences that need to be followed prior to arrival, in house and departure.</li><li>
Realizes the multi-cultural nature of guest profiles and provides personalized service accordingly.</li><li>
Takes regular inventories of all items and informs butler admin supervisor for any fresh stocks required.</li></ul>
Values<ul><li>
Respect &ndash; We respect each individual and the environment in which we operate.</li><li>
Excellence &ndash; We make genuine connections, and we cherish every opportunity to make the people around us feel special.</li><li>
Belonging - We celebrate our differences. We support each other and we always stand together.</li><li>
Empowerment &ndash; We have authority to take initiative and anticipate moments that create unforgettable experiences.</li><li>
Integrity &ndash; We build trust through mutual respect and being authentic.</li></ul>
Occupational Health and Safety Responsibilities<ul><li>
Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines</li><li>
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul><div> 
Qualifications</div> 
<ul><li>
University Degree</li><li>
Housekeeping, Food and Beverage or/and Guest Relations knowledge</li><li>
Knowledge of Opera Property Management System</li><li>
At least 2 years of experience in a similar capacity role.</li></ul><div> 
Additional Information</div> 
PERSONAL ATTRIBUTES<ul><li>
Oral and written fluency in English</li><li>
Ability to motivate and lead</li><li>
Strong interpersonal skills</li><li>
Attention to detail</li><li>
Multitasking</li></ul></div>

Guest Experience Coordinator

Raffles

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
Guest Experience Coordinator oversees the seamless integration and operation of both the Butler and Guest Relations departments, with a primary focus on enhancing the pre-arrival experience, building detailed guest profiles, managing special occasions, and performing key administrative tasks. This role plays a crucial part in ensuring a consistent, personalized, and exceptional guest journey from pre-arrival through departure.
In addition to administrative support, the Guest Experience Coordinator facilitates smooth communication and coordination between internal departments to uphold service excellence. The Guest Experience Coordinator also assumes Butler and Guest Relations responsibilities, acting as the main point of contact for guests and providing bespoke services that reflect the signature Raffles touch. The role is dedicated to creating memorable, curated experiences tailored to each guest&rsquo;s preferences and expectations. 
KEY ROLES &amp; RESPONSIBILITIES
Knowledge<ul><li>
To have thorough knowledge of all SOP&rsquo;s for Butler Service and Guest Relations department</li><li>
To have thorough knowledge of local rules and regulations</li><li>
To have accurate knowledge of different room categories and reading Opera PMS reports</li><li>
Being knowledgeable on answering and directing phone calls</li><li>
To have knowledge of the designated PMS (Property Management System) of the hotel and online platforms used for task delegation and distributing information</li><li>
To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation</li><li>
To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards</li><li>
To adhere to Butler&rsquo;s and Guest Relations standards and procedures and enforce the same</li><li>
Service</li><li>
Foster Raffles Values; Excellence, Respect, Integrity Caring</li><li>
Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming</li><li>
Go extra mile to make sure every guest needs are not just met, but exceeded.</li><li>
Assist and support team members and other departments in order to ensure a smooth operation</li><li>
Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships</li><li>
Never fail the Top 5 Service Excellence</li></ul><ul><li>
Look at me</li><li>
Smile at me</li><li>
Talk to me</li><li>
Listen to me</li><li>
Thank me</li></ul>
Operations<ul><li>
Answer and direct phone calls</li><li>
Responsible for all Pre Arrival communication of all guests through email and phone call, 7 days prior and 5 days prior.</li><li>
Corresponds with guests for any requests or preferences prior to, during and following their stays.</li><li>
Ensures all reservations are updated accordingly with ETA, preferences and occasions by updating the information on profiles.</li><li>
Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.</li><li>
Produce and distribute memos, letters and forms related to department operation</li><li>
Attends training sessions, performing related duties and special projects assigned as required.</li><li>
Manages and exceeds guest expectations</li><li>
Handles and reports guest complaints to shift in-charge.</li><li>
Keeps track of all due out and stay over DND rooms</li><li>
Follows up with In House and Long Stay guests, delegates to Floor Butlers and Guest Relations where necessary.</li><li>
Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.</li><li>
Creates VIP Alerts highlighting stays of Top VVIP&rsquo;s staying at the hotel</li><li>
Follows Milestone Program to highlight memorable stays for guests and proactively arranges all set up&rsquo;s.</li><li>
Updates guest profiles and builds an informative base for returning guests.</li><li>
Proactively follows up with stock and pending orders where necessary for operational use</li><li>
Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.</li><li>
Communicates with all other departments to enhance the overall experience for guests.</li><li>
Practices up-selling of the hotel products and facilities.</li><li>
Provides all information to the operational team regarding their guests, special occasions and any preferences that need to be followed prior to arrival, in house and departure.</li><li>
Realizes the multi-cultural nature of guest profiles and provides personalized service accordingly.</li><li>
Takes regular inventories of all items and informs butler admin supervisor for any fresh stocks required.</li></ul>
Values<ul><li>
Respect &ndash; We respect each individual and the environment in which we operate.</li><li>
Excellence &ndash; We make genuine connections, and we cherish every opportunity to make the people around us feel special.</li><li>
Belonging - We celebrate our differences. We support each other and we always stand together.</li><li>
Empowerment &ndash; We have authority to take initiative and anticipate moments that create unforgettable experiences.</li><li>
Integrity &ndash; We build trust through mutual respect and being authentic.</li></ul>
Occupational Health and Safety Responsibilities<ul><li>
Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines</li><li>
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul> 

Qualifications 
<ul><li>
University Degree</li><li>
Housekeeping, Food and Beverage or/and Guest Relations knowledge</li><li>
Knowledge of Opera Property Management System</li><li>
At least 2 years of experience in a similar capacity role.</li></ul> 

Additional Information 
PERSONAL ATTRIBUTES<ul><li>
Oral and written fluency in English</li><li>
Ability to motivate and lead</li><li>
Strong interpersonal skills</li><li>
Attention to detail</li><li>
Multitasking</li></ul></div>

Bedia Pottery LLC.

Job Opportunity: Receptionist with Hotel Management BackgroundPlease apply only if you are able to join immediately!Full-Time | Dubai Art District | Bedia Pottery LLCAre you passionate about hospitality, creativity, and exceptional service?Join Bedia Pottery, Dubai&rsquo;s most luxurious pottery studio, where art meets elegance. We are seeking a multitasking, customer-focused Receptionist with a background in hotel management to become the welcoming face of our studio and a key support in our exclusive workshop operations.Your Role:As our Receptionist &amp; Client Experience Coordinator, you will be responsible for:<ul><li>Front Desk Management: Warmly greeting guests, checking bookings, offering refreshments, and ensuring a welcoming environment</li><li>Responding to client inquiries on whatsapp, phone or e-mails, offering the packages, negotiating and initiating the bookings</li><li>Client Experience: Managing guest expectations with 5-star hospitality standards, addressing inquiries and special requests professionally and promptly</li><li>Workshop Coordination: Assisting with the smooth operation of ceramic workshops including preparation, scheduling, and coordination with instructors and assistants</li><li>Team &amp; Studio Support: Overseeing studio cleanliness, stock organization, and internal coordination with the team</li><li>Administrative Duties: Answering calls and emails, managing the booking system, recording client feedback, and ensuring accurate guest records</li><li>Multitasking in Motion: Flexibly switching between front desk, studio floor, and workshop support as needed</li></ul>What We&rsquo;re Looking For:<ul><li>Degree or diploma in Hotel or Hospitality Management</li><li>2&ndash;3 years of experience in front office, guest services, or customer-facing roles</li><li>Friendly, professional demeanor with excellent verbal and written English</li><li>Organized, reliable, and able to multitask in a dynamic environment</li><li>Passion for design, art, or creative spaces is a plus</li><li>Punctual and respectful of luxury service standards</li><li>Knowledge of booking systems, calendar tools, and basic office software</li></ul>We Offer:<ul><li>A beautiful work environment in Dubai&rsquo;s leading art and design hub</li><li>A creative and respectful team culture</li><li>Growth opportunities in hospitality, events, and studio operations</li><li>Salary</li><li>Visa for two years</li><li>Health insurance</li><li>30 days annual leave</li><li>Full-time contract</li></ul>Please send your cv including your salary expectation.Job Type: Full-timeApplication Question(s):<ul><li>Are you aged 24-29</li><li>Your salary expectation? (required!!!)</li><li>Are you able to start immediately</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Hotel, Reception: 2 years (Required)</li></ul>Language:<ul><li>Excellent English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Receptionist

The First Group

<div>Overview:

Located in Barsha Heights, TRYP by Wyndham features 650 modern rooms, from studios to premium suites, catering to business travellers and families alike. As an urban retreat, TRYP has a host of premium facilities, including three dining venues, a co-working space, a fitness centre, and a spa, while various caf&eacute;s, restaurants and supermarkets can be found within walking distance. Conveniently located near the Dubai Metro Station and major thoroughfares, TRYP offers easy access to the city's amenities. Additionally, in its pursuit to blend city living with beachfront relaxation, TRYP offers guests exclusive access to Soluna Restaurants and Beach Club on the Palm Jumeirah. 
 
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with TRYP by Wyndham.<div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div> 

Job Description:

The Housekeeping Order Taker works closely with the Housekeeping Management Team to ensure that the daily operations are run smoothly which helps to achieve departmental goals and exceed guest expectations<ul><li>
Answer the telephone as per standard, respond promptly to guest requests, log details and communicate requests to relevant colleagues.</li><li>
Maintain open communication channels for VIP Arrivals, special requests and instructions.</li><li>
Keep track of all room status and communicate with all concerned</li><li>
Update room status as required by coordinating with housekeeping supervisors</li><li>
Coordinate VIP rooms, make-up rooms and queue rooms.</li><li>
Work with Guest Services to organise babysitting requests</li><li>
Ensure all guest requests for special/extra items and services are delivered to the rooms promptly.</li><li>
Ensure all movements of rooms are recorded in the daily allocation sheet.</li><li>
Distribute and monitor the issuance of various keys: Master keys, Floor master keys, Pantry keys and mobile phones in a timely manner as per the shifts.</li><li>
Receive worksheets and keys from housekeeping attendants at the end of their shift.</li><li>
Check the key cabinet at the end of each shift to ensure that all keys and mobile phones allocated to housekeeping are accounted for</li><li>
Liaise with the Engineering Supervisors and action the critical maintenance requests in rooms and public areas.</li><li>
Update and maintain the daily and long pending maintenance files accurately.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>At least 1 year experience in a similar position in a 4/5* hotel.</li><li>
Excellent communication skills in English.</li><li>
Knowledge of Opera. Strong Computer skills, Microsoft Office.</li><li>
Preferably Russian or French speaker.
</li><li>Passion for delivering exceptional levels of guest service.</li><li>
A warm personality and positive work attitude.</li><li>
Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.</li></ul></div>

Housekeeping Order Taker

The First Group Hospitality

Sheraton Grand Hotel, Dubai

<div>
 
 HUMAN RESOURCES VISION
 
 
 We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.
 
 
 
 
 
 
 
 
 POSITION PURPOSE
 
 
 
 
 
 To facilitate the pre-arrival planning
 
 
 To meet and greet the guests on their arrival or during the stay.
 
 
 To provide our guests with an on brand personalized experience journey.
 
 
 To recognize special occasions of the guests to enhance their stay experience.
 
 
 To lead the guest retention and recognition program of the hotel.
 
 
 To use the guest amenity program to enhance the guest stay experience.
 
 
 To review the guest global profile for guest preferences and their delivery.
 
 
 To drive the guest engagement at the hotel by using the GXP cases.
 
 
 To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency.
 
 
 Support Front Desk and Club operation when needed
 
 
 Assist with check in and check out for the guests
 
 
 To do adhoc tasks as per operations requirement
 
 
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 Ensure that services provided are in harmony with our Sheraton core values.
 
 
 Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.
 
 
 Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival.
 
 
 Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out.
 
 
 Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection
 
 
 Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).
 
 
 100% daily usage of the Guest planning Screen to deliver preferences successfully to our guests.
 
 
 Ensure smooth and clear communication with all other FO, HK, club and Room service associates.
 
 
 Ensure rooms allocated for VIPs are not changed unless amenities are shifted.
 
 
 Acquire the proper product and service knowledge needed to perform your job properly.
 
 
 Ensure that guests&rsquo; requests are fulfilled and closed in GXP within 15 minutes as average response time.
 
 
 Ensure guests&rsquo; defects are closed in GXP within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
 
 
 Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
 
 
 Be aware of the hotel Fire and Emergency procedures.
 
 <ul>
 <li>
 Assist the hotel revenue by:
 </li>
 </ul>
 <ol>
 <li>
 Rooms/Suites Upselling.
 </li>
 <li>
 Suggestive selling of the hotel restaurants.
 </li>
 <li>
 Special occasions packages
 </li>
 </ol>
 
 
 
 
 
 
 <ul>
 <li>
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
 </li>
 <li>
 Build positive, effective and on brand relationships with internal and external customers including VIPs and Marriott Bonvoy Elite members.
 </li>
 <li>
 Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.
 </li>
 <li>
 Actively participate in the hotel sustainability, community and OI (Operational Innovation) activities.
 </li>
 <li>
 Ensure proper grooming and personal hygiene at all times as per hotel guidelines.
 </li>
 <li>
 Be knowledgeable about the hotel Guest Voice scores and current improvement plans set for the department.
 </li>
 </ul>
 
 
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 <ul>
 <li>
 Computer Skills
 </li>
 <li>
 Opera knowledge
 </li>
 <li>
 GXP knowledge
 </li>
 <li>
 Team work spirit
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Additional language is highly required
 </li>
 <li>
 Excellent communication and follow up skills
 </li>
 <li>
 Prompt and caring with guest services experience
 </li>
 <li>
 Honesty, integrity and ownership skills
 </li>
 </ul>
 
 
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
 </li>
 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 
 
 EDUCATION
 
 
 Bachelor degree required.
 
</div>

Guest Relations Agent

Jumeirah

<div>
 
 
 
 About Jumeirah &amp; the Hotel:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 Jumeirah Beach Hotel, Dubai&rsquo;s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned fa&ccedil;ade, stands proudly on Dubai's most exclusive private beachfront.&nbsp; &nbsp;
 
 
 With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad&rsquo;s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&amp;Millau UAE Guide 2022.
 
 
 
 About the Job:
 
 &nbsp;
 
 
 An opportunity has arisen for a
 
 Guest Service Executive
 
 to join our team of
 
 Guest Relations
 
 at
 
 Jumeirah Beach Hotel.
 
 The main duties and responsibilities of this role:
 
 
 
 
 <ul>
 <li>
 To assist in meeting and escorting all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.&nbsp;
 </li>
 <li>
 Provide the latest information on the Hotel&rsquo;s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.&nbsp;
 </li>
 <li>
 Provide historical and cultural facts of the destination and be a storyteller for Jumeirah and the unique hotel differentiators / interesting facts.
 </li>
 <li>
 To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on daily basis, updating with all and any important information that will assist the Hotel Operation and improve the guest stay experience.
 </li>
 <li>
 Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.&nbsp;
 </li>
 <li>
 To meet and escort all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.&nbsp;
 </li>
 </ul>
 
 
 
 
 
 About you:&nbsp;
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Minimum of 1 year luxury hospitality experience in a similar role
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays as needed
 </li>
 <li>
 Ability to multitask and work under pressure in a fast-paced environment
 </li>
 <li>
 Fluency in English; additional language skills are a plus
 </li>
 </ul>
 
 
 
 About the Benefits:
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
 
 
</div>

Guest Services Executive - Guest Relations - Jumeirah Beach Hotel

Explore 3625+ Guest services coordinator in Dubai this October. Find roles across top companies and apply now to boost your career.

3625 guest services coordinator jobs IN Dubai

Guest Experience Coordinator

Guest Experience Coordinator

Receptionist

Housekeeping Order Taker

Housekeeping Order Taker

Guest Relations Agent

Guest Services Executive - Guest Relations - Jumeirah Beach Hotel