receptionist

operations manager

duty manager

customer service associate Jobs in Istanbul

customer service associate

area manager

guest services manager

Marriott International

<div>Additional Information 
Job Number25128493 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe M&eacute;ridien Istanbul Etiler, Cengiz Topel Caddesi No: 39, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34337 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Teams
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul> 

Implementing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Manages payroll administration.</li></ul> 
Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Uses all available on the job training tools for employees.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Supervises on-going training initiatives and conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process, providing feedback as needed.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Maintains high visibility in public areas during peak times.</li></ul>
<ul><li>Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul>
<ul><li>Performs Front Desk duties in high demand times.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Relations Manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus &ndash; the storied strait that links Europe and Asia &ndash; our lovingly restored, 19th-century Ottoman palace brings together Istanbul&rsquo;s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city&rsquo;s inimitable waterfront skyline. We&rsquo;ll show you a seldom-seen side of Istanbul during your stay with us.
Four Seasons Hotel Istanbul at the Bosphorus is seeking a Bell Captain. Don't miss this unique opportunity to be part of our award winning team, while excelling your career with the world's leading luxury hotel company!
About Four Seasons
 
 
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
About the location:
 
 
A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus &ndash; the storied strait that links Europe and Asia &ndash; our lovingly restored, 19th-century Ottoman palace brings together Istanbul&rsquo;s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city&rsquo;s inimitable waterfront skyline. We&rsquo;ll show you a seldom-seen side of Istanbul during your stay with us.
 
 
Please note - this is a local position, only candidates with existing work permit in Turkey (either Turkish Nationals or Turkish ID holders will be considered).
 
 
Four Seasons Hotels Istanbul at the Bosphorus is seeking a Guest Services Manager. Don't miss this unique opportunity to be part of our award winning team, while excelling your career with the world's leading luxury hotel company!
 
 
Join our Team
 
 
The Guest Services Manager is responsible for providing FS quality service to hotel guests and patrons, managing the arrival and departure experiences, event activities, and in-house guest interactions with a positive attitude, hotel knowledge, and attention to detail. They work directly with the Front Office Manager.
 
 
Ideal Candidate
 
 
We are looking for individuals who possess 
 
 
<ul><li>Interviews, trains and schedules the Guest Services Staff. Supervises day-to-day performance of the staff. Coaches staff to achieve Core and Service Culture standards. Conducts performance reviews. Disciplines staff as needed.
</li><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
</li><li>Participate to all operation meetings, runs departmental meetings,
</li><li>Arrival preparation, greeting, room escort, in room orientation, group arrival &amp; departure operation,
</li><li>Room inspections for VIP arrivals,
</li><li>Lobby coverage, Front desk coverage, Concierge coverage,
</li><li>Departure operation, complaint handling, daily guest interactions,
</li><li>Duty Manager responsibilities,
</li><li>Event operations, Hotel taxi operation,
</li><li>Parking Garage operation
</li></ul>The ideal candidate has a minimum of three years of experience in Hospitality Industry or Hotel operations. A degree in a related field is preferred, however, not essential if applicants have previous relevant work experience.
 
 
About Four Seasons Hotels Istanbul
 
 
A thriving metropolis that connects continents, cultures and religions, Istanbul captivates all who visit. Within this cradle of civilization, Four Seasons provides an oasis of quality and beauty in two unsurpassed locations. Four Seasons Hotel Istanbul at the Bosphorus shines with a modern, almost resort-like experience that welcomes guests with luxurious sophistication. Like staying in a friend&rsquo;s home, Four Seasons Hotel Istanbul at Sultanahmet greets guests with a warm embrace, and ushers them to a front row seat to culture, peeling back layers of history as they discover more about the world.
 
 
Sky&rsquo;s the Limit
 
 
Four Seasons Hotels and Resorts have been ranked FORTUNE magazine&rsquo;s &lsquo;100 Best Companies to Work For&rsquo; every year since 1998... Come and find out why! With over 100 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees &ndash; people who share a single focus and are inspired to offer great service. 
 
 
What To Expect
 
 
Competitive Salary &amp; Wages
 
 
Private Health Insurance
 
 
Excellent Learning and Development opportunities
 
 
Complimentary Accommodation at other Four Seasons Hotels and Resorts
 
 
Complimentary Dry Cleaning for Business Attire
 
 
Complimentary Employee Meals
 
 
Discounted Indoor Parking Privileges
 
 
&hellip; and so much more!
 
 
Learn more about what it is like to work at Four Seasons, visit us:
 
 
http://jobs.fourseasons.com/
 
 
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 
 
https://www.facebook.com/FourSeasonsJobs
 
 
https://twitter.com/FourSeasonsJobs
 
 
Legal Disclaimer
 
 
7 Nisan 2016 tarihli Resmi Gazetede y&uuml;r&uuml;rl&uuml;&#287;e giren 6698 Say&#305;l&#305; Ki&#351;isel Verileri Koruma Kanununa istinaden, &ouml;zge&ccedil;mi&#351;inizde yer alan ki&#351;isel bilgileriniz kurum b&uuml;nyesinde olu&#351;acak mevcut ve gelecek i&#351;e al&#305;m talepleri do&#287;rultusunda istihdam ama&ccedil;l&#305; kullan&#305;lacak olup, ki&#351;isel bilgileriniz veri taban&#305;m&#305;zda gizlilik i&ccedil;erisinde saklanacakt&#305;r.
 
 
&Ouml;zge&ccedil;mi&#351;inizin veri taban&#305;m&#305;zda istemedi&#287;iniz takdirde contactus.bosphorus@fourseasons.com adresi ile ileti&#351;ime ge&ccedil;menizi rica ederiz.</div>

Bell Captain

Sofitel

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking an enthusiastic and detail-oriented Front Office Manager to join our team in Sofitel Istanbul. As the Front Office Manager, you will be responsible for overseeing all front desk operations, ensuring exceptional guest experiences, and leading a team of front office staff in our upscale hotel.<ul><li>
Manage and supervise all front office operations, including reception, concierge, and guest services</li><li>
Develop and implement strategies to enhance guest satisfaction and maintain high service standards</li><li>
Lead, train, and motivate the front office team to deliver exceptional customer service</li><li>
Oversee the check-in and check-out processes, ensuring efficiency and guest satisfaction</li><li>
Handle guest complaints and resolve issues promptly and professionally</li><li>
Manage department budgets and control expenses while maximizing revenue</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Implement and maintain front office policies and procedures</li><li>
Monitor and analyze key performance indicators to drive continuous improvement</li><li>
Ensure compliance with all relevant health, safety, and security regulations</li><li>
Stay up-to-date with industry trends and implement innovative practices to enhance guest experiences</li></ul> 

Qualifications 
<ul><li>
Minimum of two years of experience in a managerial role in an upscale hotel</li><li>
Bachelor's degree in Hospitality Management or related field preferred</li><li>
Strong leadership and team management skills</li><li>
Excellent organizational and time management abilities</li><li>
Outstanding interpersonal and communication skills</li><li>
Fluency in English and Turkish languages</li><li>
Proficiency in hotel management software (OPERA) and computer systems</li><li>
Demonstrated problem-solving and decision-making abilities</li><li>
Strong financial management skills</li><li>
Customer-focused mindset with a commitment to delivering exceptional service</li><li>
Ability to work independently and handle multiple tasks in a fast-paced environment</li><li>
Flexibility to work varying schedules, including evenings, weekends, and holidays</li><li>
Knowledge of local attractions and ability to provide recommendations to guests</li></ul></div>

Front Office Manager

Hilton

<div>
 
 
 Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955
 
 
 
 
 
 Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we&rsquo;ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.
 
 
 
 
 
 Historic Moments at Hilton Istanbul
 
 
 
 
 <ul>
 <li>
 Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
 </li>
 </ul>
 <ul>
 <li>
 Hilton Istanbul appears in the opening scene of 1963&rsquo;s From Russia with Love, starring Sean Connery as James Bond.
 </li>
 </ul>
 <ul>
 <li>
 Istanbul&rsquo;s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.
 </li>
 </ul>
 <ul>
 <li>
 Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul&rsquo;s first happy hour.
 </li>
 </ul>
 <ul>
 <li>
 Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
 </li>
 </ul>
 <ul>
 <li>
 Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.
 
 
 
 </li>
 </ul>
 Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.
 
 
 As Hilton T&uuml;rkiye we have been awarded with the Great Place to Work Academy &ndash; Best Place to Work award many times.
 
 
 
 THE ROLE:
 
 
 
 We are looking for the potential candidate for
 
 Duty Manager
 
 position in our Legendary Hotel Hilton Istanbul Bosphorus.
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Health Insurance or Private Pension after 6 months of service
 </li>
 <li>
 Carpark subscription on team member rate
 </li>
 <li>
 Go Hilton: Team member rate while staying in Hilton Hotels both in &amp; out of Turkey.
 </li>
 <li>
 50% discount on personal food &amp; beverage consumption in the hotels.
 </li>
 <li>
 Social aid package
 </li>
 <li>
 Free laundry and dry cleaning for business attire
 </li>
 <li>
 Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)
 </li>
 <li>
 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
 </li>
 <li>
 Paid Paternity leave &ndash; 14 days
 </li>
 <li>
 Unlimited Training and development opportunities in and out of the Hotel
 </li>
 <li>
 Unlimited online courses opportunities from our own Hilton University
 
 
 
 </li>
 </ul>
 
 What will I be doing?
 
 
 
 <ul>
 <li>
 As a Duty Manager, specifically, you would be responsible for performing the following tasks to the highest standards:
 </li>
 <li>
 To provide consistent and superior service, and maintain high service standards
 </li>
 <li>
 Actively seeking verbal feedback from customers on a regular basis.
 </li>
 <li>
 Agreeing and implementing actions to improve customer service.
 </li>
 <li>
 Positively dealing with and learning from customer complaints and comments.
 </li>
 <li>
 Making sure all customer requests and queries are responded to promptly and effectively.
 </li>
 <li>
 Welcoming personally &lsquo;special attention&rsquo; and VIP guests.
 </li>
 <li>
 To be fully aware and competent in accident report procedures, maintenance fault reporting procedures, fire policy and procedure, bomb threat procedure, procedure in case of doctor assistance required and First Aid
 </li>
 <li>
 To have perfect knowledge of company&rsquo;s Health &amp; Safety Policy, and to act always accordingly.
 </li>
 <li>
 To have thorough knowledge of department Brand Standards.
 </li>
 <li>
 Editing Duty Manager Log daily and distributing it to all related people.
 </li>
 <li>
 Ensuring all comments referring to SALT and Guest Assistance are inserted in guest profile for future reference.
 </li>
 <li>
 Having a detailed knowledge and daily completion of the DM checklist.
 </li>
 <li>
 Ensuring daily follow up on DM reports are done by appropriate department
 </li>
 <li>
 Reporting any defects and faults to appropriate department and following up on it
 </li>
 <li>
 To contribute to the overall security of the hotel by reporting any unusual occurrences to security department.
 </li>
 <li>
 Ensuring the shift is reviewed and hand over and briefings are carried out.
 </li>
 <li>
 Maintaining in-depth technical knowledge and skills required for the job.
 </li>
 <li>
 Work within all pre-set budgetary limits.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
 
 
 <ul>
 <li>
 Hospitality - We're passionate about delivering exceptional guest experiences.
 </li>
 <li>
 Integrity - We do the right thing, all the time.
 </li>
 <li>
 Leadership - We're leaders in our industry and in our communities.
 </li>
 <li>
 Teamwork - We're team players in everything we do.
 </li>
 <li>
 Ownership - We're the owners of our actions and decisions.
 </li>
 <li>
 Now - We operate with a sense of urgency and discipline
 
 
 
 </li>
 </ul>
 
 If your values match ours, we are also looking for your ability to;
 
 
 
 <ul>
 <li>
 Comply with all Hilton International company policies.
 </li>
 <li>
 Comply with all systems and procedures as laid down by the DO, GM and Hilton International.
 </li>
 <li>
 Act in accordance with fire, health and safety regulations and follow the correct procedures when required
 </li>
 <li>
 The management reserves the right to change/extend this statement if necessary at any point of time during her/his employment.
 </li>
 <li>
 The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework
 
 
 
 </li>
 </ul>
 Work Location : Hilton Istanbul Bosphorus
 
 
 
 Work Locations
 
 
 
 Hilton Istanbul Bosphorus
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Advertised Salary
 
 
 
 NA
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Duty Manager

<div>Duty Manager
Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955
Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we&rsquo;ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.
Historic Moments at Hilton Istanbul
<ul><li>Hilton Istanbul was the first modern hotel built in Europe after the Second World War.</li>
<li>Hilton Istanbul appears in the opening scene of 1963&rsquo;s From Russia with Love, starring Sean Connery as James Bond.</li>
<li>Istanbul&rsquo;s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.</li>
<li>Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul&rsquo;s first happy hour.</li>
<li>Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.</li>
<li>Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.</li>
</ul>Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.
As Hilton T&uuml;rkiye we have been awarded with the Great Place to Work Academy &ndash; Best Place to Work award many times.
THE ROLE:
We are looking for the potential candidate for Duty Manager position in our Legendary Hotel Hilton Istanbul Bosphorus.
BENEFITS
<ul><li>Competitive Salary
</li><li>Health Insurance or Private Pension after 6 months of service</li>
<li>Carpark subscription on team member rate</li>
<li>Go Hilton: Team member rate while staying in Hilton Hotels both in &amp; out of Turkey.</li>
<li>50% discount on personal food &amp; beverage consumption in the hotels.
</li><li>Social aid package</li>
<li>Free laundry and dry cleaning for business attire</li>
<li>Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)</li>
<li>1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li>
<li>Paid Paternity leave &ndash; 14 days</li>
<li>Unlimited Training and development opportunities in and out of the Hotel</li>
<li>Unlimited online courses opportunities from our own Hilton University</li>
</ul>What will I be doing?
<ul><li>As a Duty Manager, specifically, you would be responsible for performing the following tasks to the highest standards:</li>
<li>To provide consistent and superior service, and maintain high service standards</li>
<li>Actively seeking verbal feedback from customers on a regular basis.</li>
<li>Agreeing and implementing actions to improve customer service.</li>
<li>Positively dealing with and learning from customer complaints and comments.</li>
<li>Making sure all customer requests and queries are responded to promptly and effectively.</li>
<li>Welcoming personally &lsquo;special attention&rsquo; and VIP guests.</li>
<li>To be fully aware and competent in accident report procedures, maintenance fault reporting procedures, fire policy and procedure, bomb threat procedure, procedure in case of doctor assistance required and First Aid</li>
<li>To have perfect knowledge of company&rsquo;s Health &amp; Safety Policy, and to act always accordingly.</li>
<li>To have thorough knowledge of department Brand Standards.</li>
<li>Editing Duty Manager Log daily and distributing it to all related people.</li>
<li>Ensuring all comments referring to SALT and Guest Assistance are inserted in guest profile for future reference.</li>
<li>Having a detailed knowledge and daily completion of the DM checklist.</li>
<li>Ensuring daily follow up on DM reports are done by appropriate department</li>
<li>Reporting any defects and faults to appropriate department and following up on it</li>
<li>To contribute to the overall security of the hotel by reporting any unusual occurrences to security department.</li>
<li>Ensuring the shift is reviewed and hand over and briefings are carried out.</li>
<li>Maintaining in-depth technical knowledge and skills required for the job.</li>
<li>Work within all pre-set budgetary limits.</li>
</ul>What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>If your values match ours, we are also looking for your ability to;
<ul><li>Comply with all Hilton International company policies.</li>
<li>Comply with all systems and procedures as laid down by the DO, GM and Hilton International.</li>
<li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li>
<li>The management reserves the right to change/extend this statement if necessary at any point of time during her/his employment.</li>
<li>The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework</li>
</ul>Work Location : Hilton Istanbul Bosphorus</div>

<div>Additional Information 
Job Number25138915 
Job CategoryGolf, Fitness, &amp; Entertainment 
LocationSheraton Istanbul Levent, Buyukdere Caddesi No 3-4, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34330 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists with managing aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Assists with continually striving to improve guest and employee satisfaction and maximizing the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Assisting with Recreation Operations
<ul><li>Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Monitors quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Demonstrates knowledge of job-relevant issues, products, systems, and processes.</li></ul>
<ul><li>Schedules events, programs, and activities, as well as the work of others.</li></ul>
<ul><li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Supports the management of outside vendors including water sports and scuba.</li></ul>
<ul><li>Assists with managing group activities including sand painting, bon fires, and team building events.</li></ul>
<ul><li>Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.</li></ul>
<ul><li>Assists with managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).</li></ul>
<ul><li>Assists with managing pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.</li></ul> 
Providing and Ensuring Exceptional Customer Service
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.</li></ul> 
Conducting Human Resources Activities
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Participates in the performance appraisal system process, giving feedback when needed.</li></ul>
<ul><li>Coordinates training activities for employees in department.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Assistant Spa Manager

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
 
What will I be doing?
This position reports to the Asst. Front Office Manager.
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Competent level of IT proficiency</li>
</ul>What's in it for me?
<ul><li>Degree-level qualification in a relevant field</li>
<li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus</li>
<li>Discounted Indoor Parking Privileges</li>
<li>Complimentary Employee Meal</li>
<li>&quot;Go Hilton&quot; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li>
<li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul>Specifically, we look for demonstration of these Hilton Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li> 
</ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

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550 guest services manager jobs IN Istanbul

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Guest Service Agent