receptionist

c-vip guest experience specialist (pre-opening team) Jobs in Istanbul

c-vip guest experience specialist (pre-opening team)

c-vip reception specialist (pre-opening team) Jobs in Istanbul

c-vip reception specialist (pre-opening team)

customer experience manager Jobs in Istanbul

customer experience manager

customer experience specialist Jobs in Istanbul

customer experience specialist

c vip guest experience specialist pre opening team

iGA Istanbul Airport

<div>
 
 
 &Idot;GA Istanbul Airport
 
 , the largest infrastructure project in the history of the Republic of T&uuml;rkiye, began operations on October 29, 2018.
 
 T&uuml;rkiye&rsquo;s gateway to the world
 
 , the airport continues its operations as a
 
 significant global hub
 
 , connecting the Asian, African, and European continents. Built on an area of 76.5 million square meters, the airport has a terminal serving 90 million passengers, with a planned total capacity of 200 million.
 
 
 &Idot;GA Istanbul Airport, honored by Skytrax as the &ldquo;Best Airport of 2023,&rdquo; &ldquo;World&rsquo;s Best Airport Shopping Experience,&rdquo; and &ldquo;Most Family-Friendly Airport,&rdquo; and by ACI as Europe&rsquo;s &ldquo;Best Airport Over 40 Million Passengers,&rdquo; &ldquo;Most Enjoyable,&rdquo; and &ldquo;Cleanest,&rdquo; continues to set global standards.
 
 
 At &Idot;GA, we believe every individual is unique, yet united by a shared vision and passion. Guided by our strategic goals and strong work ethic, we strive to move forward every day. If you aspire to be part of this proud and unique journey, we are looking for a talented
 
 &lsquo;&rsquo;C-VIP Guest Experience Specialists (Pre-Opening Team)&rsquo;&rsquo;
 
 to join us at the
 
 &ldquo;meeting point&rdquo;
 
 of the world.
 
 
 
 
 
 
 Your Journey Begins With a Unique Role ✈️
 
 
 
 
 
 <ul>
 <li>
 Track VVIP passengers&rsquo; arrival and departure times, flight details and special requests from relevant systems and sources before operations and complete necessary preparations on time,
 </li>
 <li>
 Accompany the passenger personally throughout all arrival and departure processes ensuring safe, comfortable, and efficient completion of procedures,
 </li>
 <li>
 Organize and supervise services according to the passenger&rsquo;s personal preferences and special requests,
 </li>
 <li>
 Handle and protect all passenger information in accordance with confidentiality and security rules,
 </li>
 <li>
 Coordinate with all relevant departments and external service providers to ensure smooth completion of operations,
 </li>
 <li>
 Continuously monitor passenger satisfaction during the operation and take proactive actions in case of any issues or special requests,
 </li>
 <li>
 Be accessible at all times while the VVIP passenger is in the terminal and provide personal assistant services,
 </li>
 <li>
 Prepare post-operation reports and communicate experience analysis to the manager,
 </li>
 </ul>
 
 
 
 
 
 Proudly Show Your Skill to the World 🌍
 
 
 
 
 
 <ul>
 <li>
 Experience working in luxury hotels, hospitality sector, airport terminals or VIP lounges,
 </li>
 <li>
 A focus on confidentiality and adherence to security and protocol rules in handling passenger information and throughout all operations,
 </li>
 <li>
 Great command of English; preferanbly knowledge of a second foreign language,
 </li>
 <li>
 Knowledge about high-level guest satisfaction and personal service standards,
 </li>
 <li>
 Ability to perform each task with a customer focus,
 </li>
 <li>
 Strong crisis management skills with a proactive approach,
 </li>
 <li>
 Ability to work in a shift-based schedule,
 </li>
 <li>
 A professional and discreet approach throughout duties,
 </li>
 <li>
 Great attention to diction and professional appearance,
 </li>
 </ul>
 
 
 
 
 
 What Awaits You in &Idot;GA 💎
 
 
 
 
 
 <ul>
 <li>
 You can benefit from Private Health Insurance,
 </li>
 <li>
 You can enjoy the privileges of your foreign language skills with Foreign Language Allowance!
 </li>
 <li>
 The &Idot;GA family is growing more with your inclusion, and our little &Idot;GA members can benefit from daycare support until they reach 68 months-old!
 </li>
 <li>
 You can benefit from many different stores and services provided at &Idot;GA Istanbul Airport!
 </li>
 <li>
 You can benefit from discounted prices and privileges through our collaborations with many leading brands!
 </li>
 <li>
 You can enjoy a variety of delicious meals in our cafeterias at the Airport and &Idot;GA Campus!
 </li>
 <li>
 With &Idot;GA Academy, which has won numerous awards globally, you can participate in many programs supporting your individual and career development both domestically and/or internationally!
 </li>
 <li>
 Our shuttles are waiting for you within a maximum distance of 1 km! With a total of 12,000 users and 300 service vehicles, you can benefit from our service network reaching all points of Istanbul except for the Adalar and &Scedil;ile!
 </li>
 <li>
 At &Idot;GA, you can interact with colleagues who share your passions and interests, become part of our vibrant social clubs and create memories beyond the workplace!
 </li>
 <li>
 You can win surprise gifts through various contests and draws,
 </li>
 <li>
 With the orientation program at &Idot;GA, along with the support of your Buddy, you can learn and grow to feel in a unique experience!
 </li>
 <li>
 Celebrate your new age with joy at the monthly organized birthday parties at &Idot;GA!
 </li>
 <li>
 With the privileges provided by &Idot;GA Pass, you can have a unique pre-flight experience! You can explore it beforehand by clicking here now: https://www.igapass.com/tr
 </li>
 <li>
 &Idot;GA is inclusive with all its diverse colors. Coming from different cultural backgrounds and having unique competencies; the comfort of our colleagues who stand against obstacles is more precious than anything!
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your personal data, which you will convey through LinkedIn, is processed within the scope of the Personal Data Protection Law for the purposes specified in the Information Text that can be accessed via this link : "
 
 https://www.igairport.com/tr/insan-kaynaklari/kariyer-firsatlari
 
 ."
 
 
 
 
 The processed personal data is limited to the data you share only. By applying for the relevant job posting, you approve that your resume, when submitted, will be processed for the purposes stated in the Information Text, and if a suitable position opens, it may be transferred to the Company's group companies and business partners, and may also be processed by these companies for the purpose of recruitment.
 
 
</div>

C-VIP Guest Experience Specialist (Pre-Opening Team)

<div>
 
 
 &Idot;GA Istanbul Airport,
 
 the largest infrastructure project in the history of the Republic of T&uuml;rkiye, began operations on October 29, 2018.
 
 T&uuml;rkiye&rsquo;s gateway to the world
 
 , the airport continues its operations as a significant global hub, connecting the Asian, African, and European continents. Built on an area of 76.5 million square meters, the airport has a terminal serving 90 million passengers, with a planned total capacity of 200 million.
 
 
 &Idot;GA Istanbul Airport, honored by Skytrax as the &ldquo;Best Airport of 2023,&rdquo; &ldquo;World&rsquo;s Best Airport Shopping Experience,&rdquo; and &ldquo;Most Family-Friendly Airport,&rdquo; and by ACI as Europe&rsquo;s &ldquo;Best Airport Over 40 Million Passengers,&rdquo; &ldquo;Most Enjoyable,&rdquo; and &ldquo;Cleanest,&rdquo; continues to set global standards.
 
 
 At &Idot;GA, we believe every individual is unique, yet united by a shared vision and passion. Guided by our strategic goals and strong work ethic, we strive to move forward every day. If you aspire to be part of this proud and unique journey, we are looking for a talented
 
 &lsquo;&rsquo;Reception Specialist&rsquo;&rsquo;
 
 to join us at the
 
 &ldquo;meeting point&rdquo;
 
 of the world.
 
 
 
 
 
 
 Your Journey Begins With a Unique Role ✈️
 
 
 
 
 
 <ul>
 <li>
 Greet VVIP passengers and manage smooth check-in procedures,
 </li>
 <li>
 Verify flight details, reservations and service packages accurately,
 </li>
 <li>
 Deliver suite packages, room keys and service items with clear explanations,
 </li>
 <li>
 Coordinate baggage handling, transfers and special guest requests with relevant teams,
 </li>
 <li>
 Provide personalized, luxury-standard and guest-focused service,
 </li>
 <li>
 Analyze guest expectations and offer tailored service recommendations,
 </li>
 <li>
 Guide guests throughout the terminal, lounge and service areas,
 </li>
 <li>
 Manage suite occupancy information, package workflows and key tracking effectively,
 </li>
 <li>
 Complete system entries, documentation and operational reports,
 </li>
 </ul>
 
 
 
 
 
 Proudly Show Your Skill to the World 🌍
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Tourism, Hospitality or related fields,
 </li>
 <li>
 3+ years of experience in luxury hotel reception, front office or guest relations,
 </li>
 <li>
 Preferably experience in aviation, terminal operations or private jet services,
 </li>
 <li>
 Strong knowledge of VIP/VVIP protocols, concierge processes and check-in procedures,
 </li>
 <li>
 A professional and discreet approach towards passengers throughout duties,
 </li>
 <li>
 Great attention to diction and professional appearance,
 </li>
 <li>
 Ability to perform each transfer with a customer focus,
 </li>
 <li>
 Focus on confidentiality throughout all processes and procedures,
 </li>
 <li>
 Great command of English; preferably knowledge of a second foreign language,
 </li>
 <li>
 Ability to work in a shift-based schedule,
 </li>
 </ul>
 
 
 
 
 
 What Awaits You in &Idot;GA 💎
 
 
 
 
 
 <ul>
 <li>
 You can benefit from Private Health Insurance,
 </li>
 <li>
 You can enjoy the privileges of your foreign language skills with Foreign Language Allowance!
 </li>
 <li>
 The &Idot;GA family is growing more with your inclusion, and our little &Idot;GA members can benefit from daycare support until they reach 68 months-old!
 </li>
 <li>
 You can benefit from many different stores and services provided at &Idot;GA Istanbul Airport!
 </li>
 <li>
 You can benefit from discounted prices and privileges through our collaborations with many leading brands!
 </li>
 <li>
 You can enjoy a variety of delicious meals in our cafeterias at the Airport and &Idot;GA Campus!
 </li>
 <li>
 With &Idot;GA Academy, which has won numerous awards globally, you can participate in many programs supporting your individual and career development both domestically and/or internationally!
 </li>
 <li>
 Our shuttles are waiting for you within a maximum distance of 1 km! With a total of 12,000 users and 300 service vehicles, you can benefit from our service network reaching all points of Istanbul except for the Adalar and &Scedil;ile!
 </li>
 <li>
 At &Idot;GA, you can interact with colleagues who share your passions and interests, become part of our vibrant social clubs and create memories beyond the workplace!
 </li>
 <li>
 You can win surprise gifts through various contests and draws,
 </li>
 <li>
 With the orientation program at &Idot;GA, along with the support of your Buddy, you can learn and grow to feel in a unique experience!
 </li>
 <li>
 Celebrate your new age with joy at the monthly organized birthday parties at &Idot;GA!
 </li>
 <li>
 With the privileges provided by &Idot;GA Pass, you can have a unique pre-flight experience! You can explore it beforehand by clicking here now: https://www.igapass.com/tr
 </li>
 <li>
 &Idot;GA is inclusive with all its diverse colors. Coming from different cultural backgrounds and having unique competencies; the comfort of our colleagues who stand against obstacles is more precious than anything!
 </li>
 </ul>
 
 
 
 
 Your personal data, which you will convey through LinkedIn, is processed within the scope of the Personal Data Protection Law for the purposes specified in the Information Text that can be accessed via this link : "https://www.igairport.com/tr/insan-kaynaklari/kariyer-firsatlari."
 
 
 The processed personal data is limited to the data you share only. By applying for the relevant job posting, you approve that your resume, when submitted, will be processed for the purposes stated in the Information Text, and if a suitable position opens, it may be transferred to the Company's group companies and business partners, and may also be processed by these companies for the purpose of recruitment
 
</div>

C-VIP Reception Specialist (Pre-Opening Team)

<div>
 
 
 &Idot;GA Istanbul Airport,
 
 the largest infrastructure project in the history of the Republic of T&uuml;rkiye, began operations on October 29, 2018. T&uuml;rkiye&rsquo;s gateway to the world, the airport continues its operations as a
 
 significant global hub,
 
 connecting the Asian, African, and European continents. Built on an area of 76.5 million square meters, the airport has a terminal serving 90 million passengers, with a planned total capacity of 200 million.
 
 
 &Idot;GA Istanbul Airport, honored by Skytrax as the &ldquo;Best Airport of 2023,&rdquo; &ldquo;World&rsquo;s Best Airport Shopping Experience,&rdquo; and &ldquo;Most Family-Friendly Airport,&rdquo; and by ACI as Europe&rsquo;s &ldquo;Best Airport Over 40 Million Passengers,&rdquo; &ldquo;Most Enjoyable,&rdquo; and &ldquo;Cleanest,&rdquo; continues to set global standards.
 
 
 At &Idot;GA, we believe every individual is unique, yet united by a shared vision and passion. Guided by our strategic goals and strong work ethic, we strive to move forward every day. If you aspire to be part of this proud and unique journey, we are looking for a talented
 
 &lsquo;&rsquo;Luxury Hospitality Sales Supervisor (C-VIP Pre-Opening Team)'&rsquo;
 
 to join us at the
 
 &ldquo;meeting point&rdquo;
 
 of the world.
 
 
 
 
 
 
 Your Journey Begins With a Unique Role
 
 ✈️
 
 
 
 
 <ul>
 <li>
 Manage field sales processes for luxury travel agencies,
 </li>
 <li>
 Conduct sales meetings with upper-segment hotel and premium hospitality partners, executives and travel advisors,
 </li>
 <li>
 Participate in customer meetings and deliver sales presentations,
 </li>
 <li>
 Plan, organize and follow up on sales activities,
 </li>
 <li>
 Manage sales processes for premium services and special events within the terminal,
 </li>
 <li>
 Track sales performance and prepare regular sales reports,
 </li>
 <li>
 Manage customer portfolio and ensure high-level brand representation,
 </li>
 </ul>
 
 
 
 
 
 Proudly Show Your Skill to the World
 
 🌍
 
 
 
 
 <ul>
 <li>
 5+ years of sales experience in luxury hospitality and upper-segment hotel environments, working with corporate and/or boutique premium brands,
 </li>
 <li>
 Experience in relationship-based sales with high-income customer profiles,
 </li>
 <li>
 Great level of competency in English,
 </li>
 <li>
 Experience in sales reporting and performance tracking,
 </li>
 <li>
 Hands-on experience with CRM / PMS systems (Salesforce, Opera or similar),
 </li>
 <li>
 Strong communication, representation and stakeholder management skills,
 </li>
 <li>
 Ability to work actively in the field and adapt to a fast-paced environment,
 </li>
 </ul>
 
 
 
 
 
 What Awaits You in &Idot;GA
 
 💎
 
 
 
 
 <ul>
 <li>
 You can benefit from Private Health Insurance,
 </li>
 <li>
 You can enjoy the privileges of your foreign language skills with Foreign Language Allowance!
 </li>
 <li>
 The &Idot;GA family is growing more with your inclusion, and our little &Idot;GA members can benefit from daycare support until they reach 68 months-old!
 </li>
 <li>
 You can benefit from many different stores and services provided at &Idot;GA Istanbul Airport!
 </li>
 <li>
 You can benefit from discounted prices and privileges through our collaborations with many leading brands!
 </li>
 <li>
 You can enjoy a variety of delicious meals in our cafeterias at the Airport and &Idot;GA Campus!
 </li>
 <li>
 With &Idot;GA Academy, which has won numerous awards globally, you can participate in many programs supporting your individual and career development both domestically and/or internationally!
 </li>
 <li>
 Our shuttles are waiting for you within a maximum distance of 1 km! With a total of 12,000 users and 300 service vehicles, you can benefit from our service network reaching all points of Istanbul except for the Adalar and &Scedil;ile!
 </li>
 <li>
 At &Idot;GA, you can interact with colleagues who share your passions and interests, become part of our vibrant social clubs and create memories beyond the workplace!
 </li>
 <li>
 You can win surprise gifts through various contests and draws,
 </li>
 <li>
 With the orientation program at &Idot;GA, along with the support of your Buddy, you can learn and grow to feel in a unique experience!
 </li>
 <li>
 Celebrate your new age with joy at the monthly organized birthday parties at &Idot;GA!
 </li>
 <li>
 With the privileges provided by &Idot;GA Pass, you can have a unique pre-flight experience! You can explore it beforehand by clicking here now: https://www.igapass.com/tr
 </li>
 <li>
 &Idot;GA is inclusive with all its diverse colors. Coming from different cultural backgrounds and having unique competencies; the comfort of our colleagues who stand against obstacles is more precious than anything!
 </li>
 </ul>
 
 
 
 
 
 
 
 Your personal data, which you will convey through LinkedIn, is processed within the scope of the Personal Data Protection Law for the purposes specified in the Information Text that can be accessed via this link : "https://www.igairport.com/tr/insan-kaynaklari/kariyer-firsatlari."
 
 
 The processed personal data is limited to the data you share only. By applying for the relevant job posting, you approve that your resume, when submitted, will be processed for the purposes stated in the Information Text, and if a suitable position opens, it may be transferred to the Company's group companies and business partners, and may also be processed by these companies for the purpose of recruitment.
 
</div>

Luxury Hospitality Sales Supervisor (C-VIP Pre-Opening Team)

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city&rsquo;s storied history and traditions to bring guests an exceptional experience in the heart of one of the world&rsquo;s most talked about destinations.
 
 
 Fairmont Quasar Istanbul is at once in touch with this fabulous city&rsquo;s past and part of its dynamic future, rising up from the heart of Istanbul&rsquo;s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.
 
 
 
 Job Description
 
 
 
 Ensure the smooth operation of information and message, mail, luggage and transport with high level of quality and maximum courtesy.
 
 
 <ul>
 <li>
 Assigns, supervises and controls the activities of the Concierge staff.
 </li>
 <li>
 Fulfils all requests for information and services such as entertainment, transportation, sightseeing and excursions. Makes sure that all employees are supplied with all resources necessary to respond the inquiries.
 </li>
 <li>
 Regularly updates employees with regards to information concerning the hotel services, VIP s and daily functions for them to be well informed.
 </li>
 <li>
 Maintains accurate information with regards to shops and opening closing times, local attractions, transportation, flight information, restaurants and other relevant details.
 </li>
 <li>
 Ensures adequate stock of necessary guest stationary, brochures, leaflets, and promotional items.
 </li>
 <li>
 Controls plans and gives guidance for luggage service carried out for the guests for maximum efficiency.
 </li>
 <li>
 Establishes an efficient system for loading, unloading, collection, delivery, of guest luggage including safe storage for short and long term.
 </li>
 <li>
 Takes responsibility of luggage registration.
 </li>
 <li>
 Takes responsibility for all the equipment used in his department such as luggage trolleys, computers etc.
 </li>
 <li>
 Be acquainted with all the facilities offered by the hotel including in room facilities.
 </li>
 <li>
 Encourages promotion of hotel services by employees as appropriate.
 </li>
 <li>
 Oversees the lobby area and main entrance to ensure cleanliness and tidiness at all times.
 </li>
 <li>
 Controls access to the hotel and parking arrangements including valet parking and ensures that access road to main entrance is clear of traffic at all times.
 </li>
 <li>
 Supervises distribution of mail, parcels, messages and faxes to guests and offices, also redirection of the mail for the departed guests.
 </li>
 <li>
 Supervises dispatch of fax and messages in the absence of switchboard operators.
 </li>
 <li>
 Ensures the correct charging for payable services extended by the concierge to the guests.
 </li>
 <li>
 In collaboration with security, provides the required control of main entrance to the hotel.
 </li>
 <li>
 Investigates and follows up on guest complaints and takes remedial action for those not to be repeated.
 </li>
 <li>
 Handles guest complaints on the spot.
 </li>
 <li>
 Is fully responsible for the departmental induction for all the staff and provides ongoing on the job training to achieve required standards.
 </li>
 <li>
 Prepares work schedule and vacation schedule for the department.
 </li>
 <li>
 Carries out inspections for the purpose of maintaining high standards of appearance, hygiene and staff relations.
 </li>
 <li>
 Ensures that function board is updated daily and correctly.
 </li>
 <li>
 Is fully responsible for the Flags.
 </li>
 <li>
 Is fully responsible of the Limousine Department
 </li>
 <li>
 Knows and follows the fire and safety regulations of the hotel.
 </li>
 <li>
 Performs other duties assigned by his/her supervisor.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 The qualifications are:
 
 
 <ul>
 <li>
 University degree preferably Tourism &amp; Hotel Management,
 </li>
 <li>
 Good command of English
 </li>
 <li>
 At least 2+ years of Head Concierge experience in luxury hotel management.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits.
 
 
 
 Only Turkish or candidates which able to communicate in Turkish will be hired.
 
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Head Concierge

Kalyon Construction Group

<div>
 
 
 About Us
 
 
 
 We are the first and largest Designer Outlet project of the country combined with a unique hybrid retail experience soon to open our door. Our objective is to redefine the shopping experience with top-tier designer brands and unparalleled customer service in a privileged location allowing us to attract million of local shoppers and international tourists, Our goal is to create an exclusive, engaging retail destination that attracts discerning shoppers and sets a new standard in outlet retail shopping in Istanbul
 
 
 
 Position Overview
 
 
 
 We are seeking a proactive and strategic Marketing Manager to lead all marketing initiatives from pre-opening through to ongoing operations. This role will be pivotal in building anticipation and excitement for the mall launch, establishing strong brand positioning in the market, and driving sustained customer engagement post-opening. Expertise in CRM and database marketing is essential to deliver targeted, data-driven campaigns that maximize customer acquisition and loyalty.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Pre-Opening Phase:
 
 
 <ul>
 <li>
 Develop and execute comprehensive pre-opening marketing plans to build brand awareness and excitement.
 </li>
 <li>
 Create targeted campaigns to attract potential shoppers, tenants, and media attention prior to launch.
 </li>
 <li>
 Coordinate launch events, grand opening promotions, and partnerships to ensure a strong market entry.
 </li>
 <li>
 Develop content and marketing collateral to support pre-opening sales and leasing efforts.
 </li>
 <li>
 Establish CRM database host, and develop smooth digital journey to implement CRM data capturing of various channels with segmented customer database.
 </li>
 </ul>
 
 
 Post-Opening Phase:
 
 
 <ul>
 <li>
 Lead ongoing marketing activities, including digital marketing, advertising, PR &amp; events, social contents, partnership and tenant collaborations.
 </li>
 <li>
 Utilize CRM and database marketing to design personalized customer journeys and loyalty programs.
 </li>
 <li>
 Analyze shopper behavior and campaign performance to continuously optimize marketing ROI.
 </li>
 <li>
 Manage marketing budget, vendors, and partnerships to maximize impact and efficiency.
 </li>
 <li>
 Lead and mentor the marketing team of minimm 3 deputies while fostering a culture of creativity and accountability.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 Education &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 Minimum 8 years of marketing experience, ideally with exposure to retail, luxury brands, or Leading shopping malls.
 </li>
 <li>
 Proven success in launching new retail destinations or brands, especially with pre-opening marketing campaigns.
 </li>
 <li>
 Strong experience with CRM platforms and database marketing to develop targeted, data-driven campaigns.
 </li>
 <li>
 Rich connections in the partnership with airlines, hotels, corporations, and banks, etc will be a great plus.
 </li>
 </ul>
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Deep understanding of CRM tools (e.g., Salesforce, HubSpot) and data segmentation techniques.
 </li>
 <li>
 Ability to translate market research and customer data into actionable marketing strategies.
 </li>
 <li>
 Expertise in digital marketing channels including SEO, SEM, email marketing, and social media.
 </li>
 <li>
 Excellent project management skills, capable of handling multiple complex projects simultaneously.
 </li>
 <li>
 Strong communication and interpersonal skills for collaboration with tenants, agencies, and internal teams.
 </li>
 <li>
 Creativity and attention to detail to maintain a luxury brand image.
 </li>
 <li>
 Comfortable working in a fast-paced, dynamic environment with shifting priorities.
 </li>
 <li>
 Preferred Qualifications:
 </li>
 <li>
 Experience in launching complicated Commercial Projects (Malls) and/or managing Luxury and International Brands
 </li>
 <li>
 Knowledge of loyalty programs, omnichannel marketing, and customer lifecycle management.
 </li>
 <li>
 Familiarity with event marketing and experiential retail strategies.
 </li>
 </ul>
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be an essential part of this exciting launch of the most unique commercial project in the country.
 </li>
 <li>
 Opportunity to define the project&rsquo;s customer experience from the ground up and shape the strategy from conception to completion
 </li>
 <li>
 Work within an Internationally lead Team leading luxury brands in a collaborative environment.
 </li>
 <li>
 Competitive compensation and benefits package.
 </li>
 <li>
 Growth and development opportunities in a dynamic retail setting and future opportunities.in other mature and upcoming markets
 </li>
 </ul>
 
 
</div>

Marketing Manager

Accor

<div>Company Description 
The Grand Tarabya Managed by Accor
As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory. 
Job Description 
We are seeking a friendly and professional Receptionist to join our team in Istanbul, T&uuml;rkiye. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for everyone who enters our establishment.<ul><li>
Greet and welcome guests in a warm and professional manner</li><li>
Handle check-ins and check-outs efficiently, ensuring all bills are accurate</li><li>
Answer phone calls, respond to emails, and manage guest inquiries and requests</li><li>
Provide information about local attractions, restaurants, and events to enhance guest experiences</li><li>
Coordinate with other departments to fulfill guest needs and resolve any issues</li><li>
Manage reservations and assist with overbooking situations when necessary</li><li>
Process payments and handle cash transactions accurately</li><li>
Maintain a clean and organized reception area</li><li>
Assist with administrative tasks such as filing, data entry, and report generation</li><li>
Ensure compliance with safety and security procedures</li></ul> 

Qualifications 
<ul><li>
Excellent communication skills in English; proficiency in Turkish and additional languages is highly valuable</li><li>
Strong customer service orientation with a friendly and professional demeanor</li><li>
Previous experience in hospitality or a similar customer-facing role is preferred but not mandatory</li><li>
Proficiency in Microsoft Office Suite and ability to learn hotel management software quickly</li><li>
Experience with Opera PMS is an advantage</li><li>
Exceptional organizational skills with the ability to multitask and prioritize effectively</li><li>
Problem-solving skills and the ability to remain calm under pressure</li><li>
Flexibility to work in shifts, including weekends and holidays if required</li><li>
Basic math skills for handling financial transactions</li><li>
Excellent phone etiquette and professional appearance</li><li>
Ability to work collaboratively in a team environment</li><li>
Knowledge of the hospitality industry and local area is a plus</li></ul></div>

Receptionist

Roka Groups

Client &amp; Account Specialist Location: Istanbul | Company: Roka GroupsPortuguese, Spanish, Malay, Indonesian, Vietnamese, Japanese or KoreanJob Description: As a Sales &amp; Client Engagement Specialist, your responsibilities will include: Managing inbound and outbound calls (conversion and retention-focused call center) Guiding clients through account opening, usage, and closure in a clear and professional manner Supporting customers during the investment process and ensuring compliance with legal regulations Building and maintaining long-term relationships with international clients Responding to inquiries via phone, email, or live chat Ensuring a high level of customer satisfaction with accurate and timely support Monitoring client accounts and keeping customer data up to dateWhat We Offer: Competitive USD-based salary + monthly performance bonuses A professional, international, and dynamic work environment Full training and continuous learning opportunities Clear career growth and advancement pathsWho can apply:fluent in Portuguese, Spanish, Malay, Indonesian, Vietnamese, Japanese or KoreanJob Types: Full-time, CommissionPay: From 50,000.00TRY per month

Client & Account Specialist (Portuguese or Spanish)

Explore 1416+ C vip guest experience specialist pre opening team in Istanbul this January. Find roles across top companies and apply now to boost your career.