sales specialist

application specialist

customer service associate Jobs in Istanbul

customer service associate

customer success fair play specialist Jobs in Istanbul

customer success fair play specialist

customer success specialist Jobs in Istanbul

customer success specialist

customer experience specialist

Paribu

<div>
 
 
 
 About Paribu
 
 
 
 
 
 
 
 Founded in 2017, Paribu has been playing a key role in the development of T&uuml;rkiye&rsquo;s crypto asset ecosystem by delivering innovative blockchain-based products and services. It offers a fast, easy, and secure exchange experience with more than 180 crypto assets.
 
 
 
 
 
 In 2024, Paribu introduced Paribu Custody, one of the few globally digital asset custody solutions tailored for institutional clients. At the same time, Paribu offers a secure self-custody experience for individuals and startups through its next-generation crypto wallet solution, Paribu Self. Beyond its mission to increase blockchain adoption, Paribu is committed to shaping the future by actively supporting
 
 culture, arts, sports,
 
 and
 
 education.
 
 
 
 
 
 
 
 
 Why join Paribu?
 
 
 
 
 Paribu works with
 
 curious, innovative,
 
 and
 
 impact-driven professionals
 
 who are passionate about pushing boundaries and driving technological advancement. It fosters a culture of continuous learning, collaboration, and sharing. Whether you specialise in
 
 technology, design, strategy, operations, or beyond
 
 , you will be part of a team shaping the future of finance.
 
 
 
 
 
 Paribu provides a working environment where ideas turn into reality, and innovation thrives. Here, you'll work alongside talented professionals, tackle exciting challenges, and contribute to meaningful projects that align with Paribu&rsquo;s vision of delivering fast, easy, and secure experiences.
 
 
 
 
 
 
 The impact you&rsquo;ll make
 
 
 
 At Paribu, every team member plays a crucial role in driving innovation and delivering high-quality solutions. As a Customer Experience Associate Specialist, you will be responsible for:
 
 
 
 
 <ul>
 <li>
 Providing timely and accurate responses to user inquiries via phone and written channels, in line with Paribu&rsquo;s service quality standards
 </li>
 <li>
 Sharing up-to-date product and service information with users and ensuring clear, effective communication
 </li>
 <li>
 Collaborating with relevant departments by collecting and sharing user feedback to support the improvement of services and internal processes
 </li>
 <li>
 Enhancing overall customer experience by ensuring consistent communication quality and service efficiency
 </li>
 <li>
 Contributing to the development of the customer support function by participating in training activities and tracking feedback trends
 </li>
 </ul>
 
 
 
 
 
 Key competencies
 
 
 
 We value skills and potential as much as experience. To thrive in this role requires:
 
 
 
 
 <ul>
 <li>
 Associate or Bachelor&rsquo;s degree from business administration, economics, communication, or a related field.
 </li>
 <li>
 Minimum 2 years of experience in customer-facing roles that require direct communication with users
 </li>
 <li>
 Familiarity with digital communication tools and a strong understanding of service-oriented processes
 </li>
 <li>
 A curious and proactive mindset toward understanding the financial services ecosystem and digital platforms
 </li>
 <li>
 Strong interpersonal skills with the ability to multitask, take initiative, and offer solution-oriented support
 </li>
 <li>
 Ability to adapt to a shift schedule and a 6-day work week due to 24/7 customer support operations
 </li>
 <li>
 Proficiency in written and spoken English
 </li>
 </ul>
 
 
 
 
 
 The advantages of being at Paribu
 
 
 
 We care about our team&rsquo;s growth and well-being. Here's what you can look forward to:
 
 
 
 
 <ul>
 <li>
 
 Meal allowance
 
 &ndash; Generous support with a flexible meal card.
 </li>
 <li>
 
 Private health insurance
 
 &ndash; Comprehensive coverage for employees, including
 
 spouses and children
 
 .
 </li>
 <li>
 
 Commuting support
 
 &ndash; Financial support for commuting based on your office route.
 </li>
 <li>
 
 S.O.S. leave (10 days)
 
 &ndash; Additional leave days up to 10 days per year for urgent and unexpected matters, apart from annual leave.
 </li>
 <li>
 
 Birthday leave
 
 &ndash; One
 
 extra day off
 
 during your birthday month.
 </li>
 <li>
 
 Language learning support
 
 &ndash; Resources to enhance English communication skills.
 </li>
 <li>
 
 Personal development support
 
 &ndash; Budget for exploring hobbies, attending professional courses, and personal growth.
 </li>
 <li>
 
 Well-being &amp; health platform
 
 &ndash; Access to digital health and wellness services, including mental health support, and well-being resources.
 </li>
 <li>
 
 Relocation allowance
 
 &ndash;
 
 
 Financial support for relocation within a 15-km radius of the Paribu&rsquo;s office.
 </li>
 <li>
 
 Top-tier work equipment
 
 &ndash; High-performance devices and all the essential tools you need to do your best work.
 </li>
 <li>
 
 Cultural events
 
 &ndash; Enjoy
 
 concerts, theater, cinema,
 
 and
 
 sports tickets
 
 through company-sponsored opportunities.
 </li>
 </ul>
 
 
 
 
 
 The hiring journey
 
 
 
 From application to onboarding, here's a step-by-step look at your journey with Paribu.
 
 
 
 
 
 
 1. Application:
 
 Submit your application online.
 
 
 
 2. Initial screening:
 
 People Team reviews your resume.
 
 
 
 3. Interview process:
 
 Meet with hiring managers and team members.
 
 
 
 4. Assessment tests / Case study:
 
 Complete a case study or technical test to help us better understand your problem-solving and technical skills.
 
 
 
 5. Offer &amp; onboarding:
 
 If it&rsquo;s a great fit, you will be welcomed on board.
 
 
 
 
 
 
 Application process
 
 
 
 Should you have already applied, here are two essential facts about the process:
 
 
 
 
 <ul>
 <li>
 While we carefully review every application, only candidates whose profiles best align with the role will be contacted. We appreciate your understanding on this matter.
 </li>
 <li>
 All applications received by Paribu are treated equally, without prejudice to age, gender, religion, race, disability, or marital status, in full compliance with personal data protection principles.
 </li>
 </ul>
 
 
 
 
 In accordance with applicable data protection regulations, please note the following:
 
 
 
 
 
 I have been informed that my personal data is processed by Paribu Kripto Varl&inodot;k Al&inodot;m Sat&inodot;m Platformu A.&Scedil;. (&ldquo;Paribu&rdquo; or &ldquo;Company&rdquo;) through the &ldquo;Paribu Kripto Varl&inodot;k Al&inodot;m Sat&inodot;m Platformu A.&Scedil;. Clarification Text on the Protection of Personal Data for Employee Candidates&rdquo; prepared as part of the job application process of employee candidates and in accordance with the Personal Data Protection Law No. 6698.
 
</div>

Customer Experience Associate Specialist

MultiSport Türkiye

<div>
 
 Join us as a Customer Success Fair Play Specialist and discover the future of employee experience!
 
 
 
 Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance.
 
 
 We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we've been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Having at least 2-3 years of experience in sales support and customer compliance processes
 </li>
 <li>
 Proficiency in MS Office programs, especially Excel
 </li>
 <li>
 Strong analytical thinking, problem-solving, and attention to detail
 </li>
 <li>
 Team-oriented and result-driven approach
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Entering up-to-date data into internal software platforms (such as CRM Dynamics, JIRA, WIND, etc.) and contributing to system improvement efforts
 </li>
 <li>
 Ensuring the adaptation of existing customers/users to the system
 </li>
 <li>
 Taking part in customer compliance processes within the scope of corporate compliance
 </li>
 <li>
 Engaging in system and process development activities to prevent rule violations by customers/users
 </li>
 <li>
 Collaborating with the partner audit and legal teams to establish, implement, and report customer compliance procedures
 </li>
 <li>
 Managing feedback and complaints received from existing customers
 </li>
 <li>
 Conducting analyses on customer complaints and facilitating corporate compliance through regular meetings
 </li>
 <li>
 Providing support for the analyses, reports, and presentations required by the Customer Relations department
 </li>
 <li>
 Preparing regular analyses and reports on the performance of the Customer Relations department and customer activities
 </li>
 <li>
 Preparing monthly billing reports for existing customers
 </li>
 <li>
 Performing payment and collection analyses in coordination with the Finance department
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 MultiSport Card: Access for you and 2 loved ones to a MultiSport card!
 </li>
 <li>
 Private Health Insurance: Comprehensive and high-coverage health package
 </li>
 <li>
 Meal Card: Daily meal allowance
 </li>
 <li>
 Transportation Support: Travel expense coverage for your commute to the office
 </li>
 <li>
 Robust Bonus System: A performance-driven bonus system designed to support and reward you
 </li>
 <li>
 Hybrid Working System: The opportunity to work from home one day a week
 </li>
 <li>
 Working from home one day a month for female employees
 </li>
 <li>
 Global Work Environment: Expand your vision by working in an international team
 </li>
 <li>
 Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career
 </li>
 <li>
 Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career
 </li>
 <li>
 Well-being Activities: Enjoyable events that boost employee happiness and motivation
 </li>
 </ul>
</div>

Customer Success Fair Play Specialist

Hilton

<div>Dining Experience Specialist (Order Taker)
THE ROLE
At Hilton, we are committed to delivering exceptional Food and Beverage experiences across our restaurants, bars, and in-room dining. As a Dining Experience Specialist (Order Taker), you will be the first point of contact for our guests&rsquo; dining requests, ensuring seamless communication between guests and our service team. With a focus on accuracy, hospitality, and efficiency, you will play a key role in creating memorable dining moments that reflect Hilton&rsquo;s world-class standards.
Position Title: Dining Experience Specialist (Order Taker) 
Location: &#304;stanbul 
Company: Hilton &ndash; T&uuml;rkiye 
Job Type: Full-Time 
Salary: Competitive, with benefits package
ROLE OVERVIEW
We are looking for a guest-focused Dining Experience Specialist who will handle dining and in-room service orders with professionalism, efficiency, and warmth. You will ensure all requests are recorded accurately, communicated effectively to the team, and delivered promptly, all while maintaining Hilton&rsquo;s exceptional standards of hospitality.<ul><li>KEY RESPONSIBILITIES</li></ul><ul><li>
Serve as the first point of contact for guest dining requests, whether in-room dining or restaurant reservations.</li><li>
Take and confirm guest orders clearly and accurately, using Hilton systems and standards.</li><li>
Ensure seamless communication with service and kitchen teams to deliver a flawless guest experience.</li><li>
Maintain a thorough knowledge of menu items, promotions, and dietary options to assist guests confidently.</li><li>
Anticipate guest needs, handle special requests, and follow up to ensure satisfaction.</li><li>
Maintain professional telephone etiquette, following Hilton brand standards.</li><li>
Monitor order timings and coordinate delivery with the service team.</li><li>
Support the F&amp;B team in upselling and promoting special dining experiences.</li><li>
Assist with guest feedback collection and resolve concerns quickly and professionally.</li><li>
Uphold the highest standards of cleanliness, grooming, and presentation in line with Hilton policies.</li></ul>
IDEAL CANDIDATE PROFILE<ul><li>
Previous experience in Food &amp; Beverage or a guest-facing hospitality role, preferably in a luxury hotel.</li><li>
Excellent communication skills, both verbal and written, with professional telephone etiquette.</li><li>
Strong organizational skills and attention to detail.</li><li>
Ability to multitask and remain calm under pressure.</li><li>
A guest-centric mindset with a passion for creating memorable experiences.</li><li>
Fluency in Turkish and English; additional languages are a plus.</li><li>
Knowledge of F&amp;B service procedures and Hilton systems (Micros, OnQ, etc.) is advantageous.</li></ul>
WHAT ARE WE LOOKING FOR?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:<ul><li>
Hospitality &ndash; We&rsquo;re passionate about delivering exceptional guest experiences.</li><li>
Integrity &ndash; We do the right thing, all the time.</li><li>
Leadership &ndash; We&rsquo;re leaders in our industry and in our communities.</li><li>
Teamwork &ndash; We&rsquo;re team players in everything we do.</li><li>
Ownership &ndash; We&rsquo;re the owners of our actions and decisions.</li><li>
Now &ndash; We operate with a sense of urgency and discipline.</li></ul>
WHY JOIN US?<ul><li>
Be part of a world-class Food &amp; Beverage team in an iconic Hilton property.</li><li>
A supportive and dynamic environment where your role directly enhances the guest experience.</li><li>
Career development and growth opportunities within Hilton&rsquo;s global network.</li><li>
Competitive salary and comprehensive benefits package.</li><li>
Be part of the world&rsquo;s leading hospitality company.</li></ul>
Hilton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our team members.
Work Location: Hilton &#304;stanbul Bosphorus 
Expected Start Date: October 2025</div>

Dining Experience Specialist (Order Taker)

DERIMOD

<div>
 
 
 Who We Are
 
 
 
 At Derimod, we champion innovation, inspire style, and make a lasting impact in the world of fashion. Since our founding in 1974, we&rsquo;ve evolved from a pioneer in leather craftsmanship into the leader of Turkey&rsquo;s leather fashion and footwear retail industry. Today, we continue to set trends, deliver exceptional customer experiences, and redefine elegance for everyone, embracing diverse perspectives and fostering inclusivity with every step we take.
 
 <ul>
 <li>
 
 Innovating: At Derimod, innovation is driven by our commitment to delivering the best customer experience and high-quality products. Through cutting-edge technology and advanced production processes, we continuously refine our designs and operations. By leveraging the latest in fashion tech, we ensure that every product meets the highest standards of craftsmanship, combining modern trends with unmatched quality. Our focus on technology enables us to create seamless experiences, both online and in-store, ensuring that our customers receive the finest in leather fashion, backed by innovation at every step.
 
 </li>
 <li>
 
 Inspiring: At Derimod, we inspire across every facet of the retail industry. By setting new fashion trends, delivering exceptional customer experiences, and being a leading employer, we create an environment where innovation and creativity thrive. Our dedication to excellence inspires not only our customers but also our employees, who are empowered to push boundaries and grow. Additionally, we inspire our business partners throughout the leather industry by setting benchmarks in quality, sustainability, and collaboration, fostering a culture of shared success and forward-thinking leadership.
 
 </li>
 <li>
 
 Impacting: At Derimod, we are dedicated to making a lasting impact on our community, the environment, and the fashion industry. As a leader in sustainable and ethical fashion, we actively encourage our employees, business partners, and the entire retail industry to achieve sustainability goals and improve standards for a better future. Our commitment goes beyond our products; we foster a vibrant, inclusive work culture that empowers our team to make meaningful contributions in both their personal and professional lives. Together, we are shaping a more responsible, ethical, and sustainable future for fashion and beyond.
 
 </li>
 </ul>
 
 Join us at Derimod, where your passion for fashion will not only be nurtured but also be given the platform to innovate, inspire, and make an impact in the ever-evolving world of fashion.
 
 
 
 
 
 
 Why We Need You
 
 
 
 We are seeking a dedicated People Experience Specialist to serve as a pivotal liaison between employees and management. This role encompasses supporting HR operations, spearheading employee engagement initiatives, facilitating recruitment and learning activities, and ensuring adherence to quality management and Health, Safety, and Environment (HSE) standards.
 
 
 
 
 
 
 What You Will Do
 
 
 <ul>
 <li>
 Serve as the primary point of contact for employee inquiries: Address questions regarding systems, benefits, policies, programs, and general concerns to ensure employees feel supported and informed.
 </li>
 <li>
 Facilitate onboarding and offboarding processes: Coordinate with multiple teams to ensure smooth transitions for new hires and departing employees, maintaining seamless experience throughout the employee lifecycle.
 </li>
 <li>
 Maintain and update employee data: Ensure all employee information is accurately entered and updated in the Human Resource Information System (HRIS), supporting timely and precise communication and payroll processes.
 </li>
 <li>
 Assist with HR policy implementation: Support the rollout and management of HR policies and procedures across the organization, ensuring compliance and understanding among staff.
 </li>
 <li>
 Involve HR process improvements: Identify areas for enhancement within HR processes and recommend solutions to boost employee satisfaction and operational efficiency.
 </li>
 <li>
 Provide technical support and training: Offer guidance on HR systems and tools, ensuring employees can effectively utilize resources to achieve their objectives.
 </li>
 <li>
 Monitor and manage employee queries: Utilize platforms to track inquiries, ensuring timely resolutions and adherence to service level agreements (SLAs).
 </li>
 <li>
 Collaborate with cross-functional teams: Work closely with various departments to understand employee needs and expectations, contributing to initiatives that enhance the overall people experience at Derimod.
 </li>
 <li>
 Ensure compliance with employment laws: Maintain up-to-date knowledge of employment regulations to ensure organizational practices are compliant and employees are well-informed.
 </li>
 <li>
 Support employee engagement initiatives: Participate in developing and implementing programs that promote a positive work culture and enhance employee engagement at Derimod.
 </li>
 </ul>
 
 
 
 
 
 Who You Are
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Advanced degrees or certifications in HR considered a plus.
 </li>
 <li>
 Proven experience in HR operations, employee engagement, or a similar role.
 </li>
 <li>
 Strong understanding of HR policies, procedures, and best practices.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and HR information systems.
 </li>
 <li>
 Ability to multitask and prioritize in a fast-paced environment.
 </li>
 <li>
 Excellent verbal and written communication abilities are essential for interacting effectively with staff at all levels,
 </li>
 <li>
 Strong organizational skills with the ability to manage multiple, competing priorities,
 </li>
 <li>
 Proactive and solution-driven approach to identify root causes of issues and implement effective resolutions,
 </li>
 <li>
 Hands-on experience with multiple recruiting techniques, including Boolean searches, social networking, job boards, employee referrals, and candidate sourcing through job fairs and events,
 </li>
 <li>
 Experience with applicant tracking systems,
 </li>
 <li>
 Understanding of employment regulations to ensure organizational compliance and inform employees accurately,
 </li>
 <li>
 Good command of English, both written and spoken.
 </li>
 </ul>
 
 Join us at Derimod, where your passion for people matters merges with opportunities to innovate, inspire, and make a lasting impact in the ever-evolving world of fashion.
 
</div>

People Experience Specialist

Trendyol Group

<div>
 
 
 About the Team
 
 
 
 At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 As a
 
 Customer Experience Development Professional
 
 you will be at the forefront of improving our end-to-end customer journey with NPS and quality focus. Your primary responsibility will be to act as the voice of the customer, drawing experience maps to identify pain points, designing proactive solutions and govern company-wide experience projects. You will also be responsible for interpreting and synthesizing customer feedback from various resources. By regularly analyzing KPIs like NPS and quality metrics, you will create and update guidelines, ensuring we continuously enhance the customer experience and sustain "customer first" cultural focus across company.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ol>
 <li>
 Design, develop and document E2E customer journeys for new products and platform features as well as revisiting existing journeys periodically to revise them according to the emerging customer needs.
 </li>
 <li>
 Continuously analyze and identify journey pain points, define root causes and address solutions to those processes in a preventive/proactive manner.
 </li>
 <li>
 Follow customer experience best practices (local &amp; global) and new technologies (i.e AI) to develop projects that will further improve E2E customer journeys.
 </li>
 <li>
 Govern company-wide experience projects, lead and engage cross-functional teams to sustain customer experience focus.
 </li>
 <li>
 Prepare monthly voice of customer reports including NPS analysis, Contact Centre KPIs, Operational KPIs and share with other parties; act as an advocate for the customer by placing them at the forefront of all problem solving and decision-making processes
 </li>
 <li>
 Interpret and synthesize customer feedback from various sources (customer surveys, operational data, contact center data, social media and customer research)
 </li>
 <li>
 Create and update guidelines/procedures for Customer Experience Department
 </li>
 <li>
 Also responsible for tracking operations and quality KPIs to develop support journey improvement projects together with Call Centre operations, Quality and Training teams
 </li>
 </ol>
 <li>
 </li>
 
 
 
 
 
 Expected Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from reputable universities (engineering, business administration, economy etc.). Master's degree is a plus
 </li>
 <li>
 Minimum 3 years of experience in service sectors e.g. e-commerce, banking and telecom. E-commerce experience is a plus
 </li>
 <li>
 Experienced in customer experience, process development, information technology, digital channels and project management
 </li>
 <li>
 Customer-driven and analytical mindset with a desire and ability to identify and resolve customer problems
 </li>
 <li>
 Exceptional communication, persuasion and team working skills
 </li>
 <li>
 Able to work within a dynamic and fast-paced environment
 </li>
 <li>
 Excellent verbal, written and presentation skills in English
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer
 
 
 
 
 A hybrid working model with flexibility &mdash;
 
 a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
 
 
 
 A customizable FlexBenefits budget &mdash;
 
 Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
 
 
 
 Comprehensive wellbeing support &mdash;
 
 Take advantage of our extended health package, which includes annual mini health screenings, access to location-based in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.
 
 
 
 Personalized training allowance and learning opportunities &mdash;
 
 Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 
 
 
 Responsibility from day one &mdash;
 
 Take full ownership from the start in a culture where every voice is heard and valued.
 
 
 
 A diverse, international team &mdash;
 
 Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 
 
 
 Opportunities to grow with the best &mdash;
 
 Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 
 
 
 Meaningful connections beyond tasks &mdash;
 
 Be part of team rituals, events, and social activities that help us stay connected and inspired.
 
 
 
 
 
 
 
 
 
 Take the Next Step
 
 
 
 If this role excites you, apply now and let&rsquo;s take the next step together.
 
 
 Want to get to know the team better first? Explore our
 
 Career Website
 
 ,
 
 LinkedIn
 
 , or
 
 YouTube
 
 to learn more about #LifeatTrendyol and how we work.
 
</div>

Customer Experience Development Professional

Karadeniz Holding

<div>
 
 Founded in 1948, Karadeniz Holding is a visionary industry leader that focuses on innovation while supporting growth with an emphasis on economic and environmental sustainability in a wide range of industries, primarily energy and shipbuilding.
 
 
 Operating in more than 20 countries with more than 2,500 employees and having an installed capacity of more than 7,000 MW, the Group generates reliable and clean electricity on 4 continents with its fleet of 40 Powerships&trade; and provides employment for more than 10 thousand people worldwide. Karadeniz Holding manages the Powership&trade; fleet under its international brand Karpowership, meets 10%-100% of the electricity needs of the countries it operates in Europe, Africa, America and Asia. With its high-capacity energy solutions, including Powership&trade;, land-based plants and floating LNG infrastructure, Karpowership assists countries and companies in their energy transition processes.
 
 
 
 
 
 We are looking for a
 
 &ldquo;Employee Experience Specialist&rdquo;
 
 to be assigned to our
 
 
 
 &ldquo;HR Strategic Planning and Organizational Development&rdquo;
 
 department located in &ldquo;
 
 &Idot;stanbul HQ.&rdquo;
 
 
 
 
 
 
 
 WHAT DO WE EXPECT ?
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Communications, Public Relations, Human Resources, Business Administration, Marketing, or a related field,
 </li>
 <li>
 Minimum 3 year of experience in internal communications, employer branding, corporate communications, or event agencies,
 </li>
 <li>
 Hands-on experience in managing internal communication channels and creating engaging content,
 </li>
 <li>
 Familiarity with employee engagement practices and employer branding strategies,
 </li>
 <li>
 Basic to intermediate skills in design tools such as Adobe Acrobat or Canva,
 </li>
 <li>
 Good command of written and spoken English.
 </li>
 </ul>
 
 
 
 
 
 WHAT AWAITS YOU ?
 
 
 
 
 
 <ul>
 <li>
 Support the Employee Engagement Survey process, develop action plans based on results, and follow up on implementation,
 </li>
 <li>
 Develop and execute internal communication strategies across all our global locations aligned with company culture and values,
 </li>
 <li>
 Manage and coordinate all activities with the internal communication agency,
 </li>
 <li>
 Oversee internal communication channels such as the intranet, newsletters, internal emails, and digital screens,
 </li>
 <li>
 Lead internal events and engagement initiatives to boost employee satisfaction,
 </li>
 <li>
 Collaborate with departments to design communication projects that improve the employee experience,
 </li>
 <li>
 Gather feedback through surveys and other tools, and provide actionable recommendations,
 </li>
 <li>
 Align internal messaging with external employer branding and social media content,
 </li>
 <li>
 Measure the effectiveness of internal communication efforts and report on outcomes,
 </li>
 <li>
 Manage purchase processes and entries through SAP.
 </li>
 </ul>
 
 
 
 
 
 WHAT DO WE OFFER ?
 
 
 
 
 
 <ul>
 <li>
 Hybrid working opportunity,
 </li>
 <li>
 One day off on your birthday,
 </li>
 <li>
 Comprehensive Private Health Insurance,
 </li>
 <li>
 Professional and personal training &amp; development opportunities,
 </li>
 <li>
 Exclusive discounts and campaigns for employees.
 </li>
 </ul>
 
 
 
 
 In line with our "One World" philosophy, we are adding success to our achievements with our colleagues, candidates, and all stakeholders. We are committed to providing equal opportunities for all applicants, regardless of race, religion, language or gender and we crown our success with our diversity.
 
 
 
</div>

Employee Experience Specialist

ViewSonic

<div>
 
 
 The Company:
 
 
 
 ViewSonic is a world leading visual solutions provider a leading global provider of visual solution products. As an innovator and visionary, ViewSonic keeps the world connected with a portfolio of professional level visual solutions that enhance the way we compute, collaborate, communicate and connect. Our products include LED monitors, interactive commercial displays, touch displays, projectors, large format displays and virtual desktops.
 
 
 For more information, please visit our website www.viewsonic.com.
 
 
 
 
 
 
 Job Summary:
 
 
 
 We are currently looking for a service engineer with AV background. You will proactively help Sales for any Tenders and setups for end costumers within Europe. This includes providing technical and service support to end customers, Authorised Service Providers (ASP&rsquo;s) and the Sales team as required. You will also support our service team to oversee the efficient processing of all RMA transactions, including the Beyond Economic Return (BER) process.
 
 
 The successful candidate needs to have LCD, LFD or Projector technical after- sales experience. The position will be based in our Istanbul office and cover Europe. The role will suit someone who is looking to join an exciting company that are going through a stage of rapid growth.
 
 
 
 
 
 
 Essential Duties:
 
 
 
 
 Perform Field Engineering Function
 
 
 <ul>
 <li>
 Provide technical product &amp; service support for local Sales activities
 </li>
 <li>
 Ensure that for new product or range launches all ASP&rsquo;s for the region have the relevant information and/or service products available to provide the required level of after sales care.
 </li>
 <li>
 Answer any Service or Technical related questions raised by the Regional Sales team.
 </li>
 <li>
 Support local/international Sales teams with tender and requirements.
 </li>
 </ul>
 
 
 
 
 
 Perform Technical Product Training for Key Account Customers
 
 
 <ul>
 <li>
 Create technical product training material / presentations in cooperation with (local) Sales and Business Line Managers
 </li>
 <li>
 Give product trainings / presentations in cooperation with (local) Sales and Business Line Managers.
 </li>
 </ul>
 
 
 
 
 
 Support the Customer Care Definition Process
 
 
 <ul>
 <li>
 Identify local customer care requirements (in co-operation with Business Line Managers / Sales) .
 </li>
 <li>
 Assess warranty terms / service levels of local competition
 </li>
 <li>
 Co-ordinate local implementation of warranty terms / service levels (in co-operation with Sales and Service Manager)
 </li>
 </ul>
 
 
 
 
 
 Authorised Service Provider (ASP) Support Processes
 
 
 <ul>
 <li>
 support ASP as the local customer care team counterpart
 </li>
 <li>
 Manage / coordinate escalation of ASP queries
 </li>
 <li>
 Initiate / (perform) ASP trainings / audits
 </li>
 </ul>
 
 
 
 
 
 Product Quality Management
 
 
 <ul>
 <li>
 Clarify and escalate suspect quality or high failure rate issue
 </li>
 <li>
 Solution follow-up and effectiveness validation
 </li>
 </ul>
 
 
 
 
 
 Core team member in New Product Induction (NPI) process
 
 
 <ul>
 <li>
 Sample or Pre-production models tested
 </li>
 <li>
 Ensure readiness of complete and correct technical documents
 </li>
 <li>
 Potential issues are tested and resolved with involvement from the BU
 </li>
 </ul>
 
 
 
 
 
 Skills/experience required:
 
 
 
 
 1. Technical Know-How
 
 
 
 - Competent knowledge of Windows Office Suite and Applications.
 
 
 - Good technical knowledge of LCD, LFD or Projector products.
 
 
 - Strong troubleshooting and problem-solving skill
 
 
 
 
 
 2. Education and Experience:
 
 
 
 - At least 3 Years Business Experience in Consumer and/or IT Industry
 
 
 - Ideally some experience within Service Management
 
 
 
 
 
 3. Personal
 
 
 
 - Fluent English (verbal and written)
 
 
 - Good attention to detail, cost control and financial analysis.
 
 
 - Lateral thinker, with excellent problem solving skills.
 
 
 - Self-motivated, proactive and very customer focused.
 
 
 - Excellent communication/ presentation skills
 
 
 - Good Project Management Skills
 
</div>

Customer Experience Engineer (Service Engineer)

Explore 933+ Customer experience specialist in Istanbul this September. Find roles across top companies and apply now to boost your career.