customer experience manager turkiye Jobs in Istanbul

customer experience manager turkiye

customer service

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sales support specialist Jobs in Istanbul

sales support specialist

solutions consultant

customer experience specialist

Digiturk

<div>
 
 Since 1999, when we set out as Turkey&rsquo;s first digital broadcasting platform, we&rsquo;ve been
 
 bringing sports and entertainment to millions, continuing to inspire along the way.
 
 Since 2016, with the global strength of beIN MEDIA GROUP, we&rsquo;ve been moving forward with
 
 innovation at our core
 
 &mdash;always one step ahead.
 
 
 
 
 
 At Digiturk,
 
 we build together
 
 and
 
 draw strength from one another.
 
 
 We care, we listen, and we grow together.
 
 We truly experience the power of
 
 being a team and dreaming together. We value not only our work, but also each other. We share leadership and never stop inspiring.
 
 
 
 
 
 
 
 If you&rsquo;d like to be &ldquo;together&rdquo; with us on this journey, your place is ready!
 
 
 
 
 
 
 #Digiturk&rsquo;teBirAraday&inodot;z
 
 
 
 
 
 
 IDEAL PROFILE
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from the faculty of business, economics, engineering or statistics,
 </li>
 <li>
 Newly graduated or 1-2 year experience in customer experience,
 </li>
 <li>
 Strong knowledge of customer contact channels such as IVR, call center, chatbot, livechat is a plus,
 </li>
 <li>
 Customer-driven and analytical thinking skills in every aspect of work and pays attention to details,
 </li>
 <li>
 Strong analytical skills is a must for collecting data from multiple sources, analyzing with a CEX approach and taking actions due to strategy,
 </li>
 <li>
 Advanced reporting and presentation skills,
 </li>
 <li>
 Proficiency in data &amp; CRM tools such as Business Object, Verint etc.
 </li>
 <li>
 Highly proactive, have a strong can-do attitude
 </li>
 </ul>
 
 
 
 
 
 MAIN RESPONSIBILITIES WILL INCLUDE
 
 
 <ul>
 <li>
 Be the voice of customer,
 </li>
 <li>
 Create an effective CEX reporting structure from all customer-related channels,
 </li>
 <li>
 Track CEX KPI&rsquo;s and analyze the data to turn strong insights for providing the customer with a great experience in all areas,
 </li>
 <li>
 Prepare regular and ad-hoc reports for different teams to support business development,
 </li>
 <li>
 Identify and analyze customer insights, define pain points and take actions for continuous improvement due to cex approach and company strategy,
 </li>
 <li>
 Regular tracking and improvement &ndash; if needed &ndash; for CEX KPI&rsquo;s by detecting all areas such as CC (Customer Care), technical service, digital channels etc.,
 </li>
 <li>
 Willing to follow multiple projects (existing or new), results-oriented and guiding the different teams by making benchmarks,
 </li>
 <li>
 Strong communication skills, ability to build relations with both external and internal stakeholders
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 Digiturk &lsquo;&rsquo;cares about your life&rdquo; &ndash; Life Insurance
 </li>
 <li>
 Digiturk also cares about your family - Private health insurance family members included
 </li>
 <li>
 Digiturk stands by you in your retirement - Digiturk retirement contribution
 </li>
 <li>
 Do whatever you want on your birthday leave (Paid birthday leave)
 </li>
 <li>
 A Happy birthday gift from Digiturk (Birthday gift card)
 </li>
 <li>
 Periodic Health Leave (Menstrual Leave)
 </li>
 <li>
 Digiturk supports our mothers (Nursery benefit)
 </li>
 <li>
 Digiturk celebrate holidays together (gift card)
 </li>
 <li>
 Global talent programs that offer development opportunities in a multicultural environment
 </li>
 <li>
 The opportunity to work with joy in a positive environment
 </li>
 <li>
 &lsquo;&rsquo;In Digiturk we have fun together, we succeed together! &lsquo;&rsquo; activities
 </li>
 <li>
 Opportunities to be in the media world, as well as opportunities to experience the excitement of football on the spot, opportunities to meet celebrities you love, ... etc.
 </li>
 </ul>
</div>

Customer Experience Specialist

TELUS Digital

<div>
 
 Requirements
 
 
 
 
 Description and Requirements
 
 
 
 Bereit, deine Kommunikationsst&auml;rke in bare M&uuml;nze zu verwandeln?
 
 
 TELUS Digital T&uuml;rkei, der Marktf&uuml;hrer im Bereich Customer Experience (CX), sucht dich als Outbound-Telefonprofi!
 
 
 Bist du ein Meister der Kommunikation mit einem Ohr f&uuml;r Kundenbed&uuml;rfnisse? Dann werde Teil unseres dynamischen Teams deutschsprachiger Kundenberater!
 
 
 Unser Erfolgspaket f&uuml;r dich:
 
 
 <ul>
 <li>
 Attraktives Grundgehalt plus lukrative Verkaufsprovisionen
 </li>
 <li>
 Allianz Zusatzkrankenversicherung f&uuml;r deine Gesundheit
 </li>
 <li>
 Metropol Essenskarte f&uuml;r deine Mittagspausen
 </li>
 <li>
 Verg&uuml;nstigte Multisport-Mitgliedschaft, um fit zu bleiben
 </li>
 <li>
 Exklusive Sonderaktionen bei Top-Marken
 </li>
 <li>
 State-of-the-Art Arbeitspl&auml;tze und vielf&auml;ltige Karrierechancen
 </li>
 <li>
 Ein dynamisches Team, das dich unterst&uuml;tzt und anspornt
 </li>
 <li>
 Flache Hierarchien in einem internationalen Umfeld
 </li>
 <li>
 Gro&szlig;z&uuml;gige Mitarbeiter-Empfehlungspr&auml;mien
 
 
 
 </li>
 </ul>
 Deine Aufgaben:
 
 
 <ul>
 <li>
 F&uuml;hre zielgerichtete Outbound-Anrufe durch, die unsere Kunden begeistern
 </li>
 <li>
 Optimiere Kundenabonnements durch clevere Erneuerungen, Anpassungen und Upgrades
 </li>
 <li>
 Verwandle Gespr&auml;che in Erfolgsgeschichten und steigere unseren Kundenwert
 
 
 
 </li>
 </ul>
 Das bringst du mit:
 
 
 <ul>
 <li>
 Deutsch auf C1 Niveau - deine Stimme ist unser Aush&auml;ngeschild
 </li>
 <li>
 Kommunikationstalent, das Kunden verzaubert und Verk&auml;ufe abschlie&szlig;t
 </li>
 <li>
 Teamgeist, der unseren Erfolg gemeinsam vorantreibt
 
 
 
 </li>
 </ul>
 &Uuml;ber TELUS Digital T&uuml;rkei: Wir sind die Stimme hinter globalen Marken! Mit &uuml;ber 2.000 Teammitgliedern in Izmir und Istanbul setzen wir neue Ma&szlig;st&auml;be in der Kundenbetreuung. Als Teil von TELUS Digital verbinden wir t&auml;glich Kunden in &uuml;ber 50 Sprachen mit mehr als 600 internationalen Partnern. Unsere Expertise reicht von Technologie und Gaming &uuml;ber E-Commerce und FinTech bis hin zu Gesundheit und Reisen.
 
 
 Bereit, deine Karriere auf die n&auml;chste Stufe zu heben? Werde Teil unseres Erfolgsteams und gestalte mit uns die Zukunft der Kundenbetreuung!
 
 
 Bewirb dich jetzt und lass uns gemeinsam Gro&szlig;es erreichen !
 
 
 &Idot;leti&scedil;im g&uuml;c&uuml;n&uuml; gelire d&ouml;n&uuml;&scedil;t&uuml;rmeye haz&inodot;r m&inodot;s&inodot;n?
 
 
 M&uuml;&scedil;teri Deneyimi (CX) alan&inodot;nda pazar lideri olan TELUS Digital T&uuml;rkiye , Outbound &Ccedil;a&gbreve;r&inodot; Uzman&inodot; olarak seni ar&inodot;yor!
 
 
 M&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;na kulak veren bir ileti&scedil;im ustas&inodot; m&inodot;s&inodot;n? O zaman Almanca konu&scedil;an m&uuml;&scedil;teri temsilcilerinden olu&scedil;an dinamik ekibimizin bir par&ccedil;as&inodot; ol!
 
 
 Sana sundu&gbreve;umuz ba&scedil;ar&inodot; paketi:
 
 
 <ul>
 <li>
 Cazip temel maa&scedil; ve y&uuml;ksek sat&inodot;&scedil; primleri
 </li>
 <li>
 Sa&gbreve;l&inodot;&gbreve;&inodot;n i&ccedil;in Allianz tamamlay&inodot;c&inodot; sa&gbreve;l&inodot;k sigortas&inodot;
 </li>
 <li>
 Metropol yemek kart&inodot; ile lezzetli molalar
 </li>
 <li>
 Formda kalman i&ccedil;in indirimli Multisport &uuml;yeli&gbreve;i
 </li>
 <li>
 &Ouml;nde gelen markalarda &ouml;zel kampanyalar ve indirimler
 </li>
 <li>
 Modern &ccedil;al&inodot;&scedil;ma alanlar&inodot; ve &ccedil;e&scedil;itli kariyer f&inodot;rsatlar&inodot;
 </li>
 <li>
 Seni destekleyen ve motive eden dinamik bir ekip
 </li>
 <li>
 Uluslararas&inodot; bir ortamda yatay hiyerar&scedil;i
 </li>
 <li>
 &Ccedil;al&inodot;&scedil;an tavsiye &ouml;d&uuml;lleri ile ek kazan&ccedil; f&inodot;rsatlar&inodot;
 
 
 
 </li>
 </ul>
 G&ouml;revlerin:
 
 
 <ul>
 <li>
 Hedef odakl&inodot; outbound &ccedil;a&gbreve;r&inodot;lar yaparak m&uuml;&scedil;terileri memnun et
 </li>
 <li>
 Abonelikleri yenile, g&uuml;ncelle veya y&uuml;kselterek m&uuml;&scedil;teri deneyimini geli&scedil;tir
 </li>
 <li>
 Her konu&scedil;may&inodot; bir ba&scedil;ar&inodot; hikayesine &ccedil;evir ve m&uuml;&scedil;teri de&gbreve;erini art&inodot;r
 
 
 
 </li>
 </ul>
 Senden beklediklerimiz:
 
 
 <ul>
 <li>
 C1 seviyesinde Almanca bilgisi &ndash; Sesin bizim vitriniz!
 </li>
 <li>
 M&uuml;&scedil;terileri etkileyen ve sat&inodot;&scedil;a d&ouml;n&uuml;&scedil;t&uuml;ren g&uuml;&ccedil;l&uuml; ileti&scedil;im becerisi
 </li>
 <li>
 Tak&inodot;m ba&scedil;ar&inodot;s&inodot;na katk&inodot; sa&gbreve;layan y&uuml;ksek ekip ruhu
 
 
 
 </li>
 </ul>
 TELUS Digital T&uuml;rkiye Hakk&inodot;nda:
 
 
 Biz, k&uuml;resel markalar&inodot;n sesi yiz! &Idot;zmir ve &Idot;stanbul&rsquo;daki 2.000&rsquo;den fazla ekip &uuml;yemizle , m&uuml;&scedil;teri hizmetlerinde yeni standartlar belirliyoruz. TELUS Digital &rsquo;in bir par&ccedil;as&inodot; olarak, her g&uuml;n 50&rsquo;den fazla dilde 600&rsquo;&uuml;n &uuml;zerinde uluslararas&inodot; i&scedil; orta&gbreve;&inodot;m&inodot;zla m&uuml;&scedil;terileri bulu&scedil;turuyoruz.
 
 
 Uzmanl&inodot;k alanlar&inodot;m&inodot;z; teknoloji ve oyun , e-ticaret ve FinTek , sa&gbreve;l&inodot;k , seyahat gibi bir&ccedil;ok h&inodot;zl&inodot; b&uuml;y&uuml;yen sekt&ouml;r&uuml; kaps&inodot;yor.
 
 
 Kariyerini bir &uuml;st seviyeye ta&scedil;&inodot;maya haz&inodot;r m&inodot;s&inodot;n?
 
 
 Ba&scedil;ar&inodot; ekibimizin bir par&ccedil;as&inodot; ol ve m&uuml;&scedil;teri deneyiminin gelece&gbreve;ini birlikte &scedil;ekillendirelim Hemen ba&scedil;vur, birlikte b&uuml;y&uuml;k ba&scedil;ar&inodot;lara imza atal&inodot;m!
 
 
 
 Additional Job Description
 
 
 
 Bereit, deine Kommunikationsst&auml;rke in bare M&uuml;nze zu verwandeln?
 
 
 TELUS Digital T&uuml;rkei, der Marktf&uuml;hrer im Bereich Customer Experience (CX), sucht dich als Outbound-Telefonprofi!
 
 
 Bist du ein Meister der Kommunikation mit einem Ohr f&uuml;r Kundenbed&uuml;rfnisse? Dann werde Teil unseres dynamischen Teams deutschsprachiger Kundenberater!
 
 
 &Idot;leti&scedil;im g&uuml;c&uuml;n&uuml; gelire d&ouml;n&uuml;&scedil;t&uuml;rmeye haz&inodot;r m&inodot;s&inodot;n?
 
 
 M&uuml;&scedil;teri Deneyimi (CX) alan&inodot;nda pazar lideri olan TELUS Digital T&uuml;rkiye , Outbound &Ccedil;a&gbreve;r&inodot; Uzman&inodot; olarak seni ar&inodot;yor!
 
 
 M&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;na kulak veren bir ileti&scedil;im ustas&inodot; m&inodot;s&inodot;n? O zaman Almanca konu&scedil;an m&uuml;&scedil;teri temsilcilerinden olu&scedil;an dinamik ekibimizin bir par&ccedil;as&inodot; ol!
 
 
 
 Language Reference
 
 
 
 German
 
 
 EEO Statement
 
 
 At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
 
 
 Equal Opportunity Employer
 
 
 At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants&rsquo; qualifications, merits, competence and performance without regard to any characteristic related to diversity.
</div>

Almanca Bilen Müşteri Temsilcisi

Samsung Electronics

<div>
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Leading the call center operations, Monitoring KPI&rsquo;s and Quality metrics
 </li>
 <li>
 Supporting daily activities, such as information sharing to Vendors, regular reporting, alerts etc.
 </li>
 <li>
 Guiding Vendors to be aligned with the Samsung Quality Culture
 </li>
 <li>
 Supporting system implementation tasks and task tracking
 </li>
 <li>
 Collecting and analyzing Call Center data and detect areas of improvements
 </li>
 <li>
 Budget management and follow-up of the Call Center
 </li>
 <li>
 Checking the Performance Evaluations based on target criteria (Forwarding, call waiting time, repeated calls etc.)
 </li>
 <li>
 Sharing the reports on the performance and target success of the Call Center with the senior management
 </li>
 <li>
 To make suggestions for improvement of end-to-end service quality
 </li>
 <li>
 Developing the relations between the Call Center and the operation teams, creating a harmonious and efficient working environment
 </li>
 <li>
 Ensuring Customer Satisfaction
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree is a must
 </li>
 <li>
 At least 8 years of experience in call center management, consumer electronics sector is a plus
 </li>
 <li>
 Call center technologies and CRM/Voice infrastructure system implementation is a plus
 </li>
 <li>
 Experience in call center quality improvement operations is a plus
 </li>
 <li>
 Experienced in team management, performance monitoring, process development/improvement
 </li>
 <li>
 Able to analyze data and have high reporting &amp; presentation skills
 </li>
 <li>
 Adopting customer and solution-oriented working as a principle
 </li>
 <li>
 Fluency in English is a must
 </li>
 </ul>
 
 
</div>

Customer Experience Manager

iGA Istanbul Airport

<div>
 
 
 &Idot;GA Istanbul Airport
 
 , the largest infrastructure project in the history of the Republic of T&uuml;rkiye, began operations on October 29, 2018.
 
 T&uuml;rkiye&rsquo;s gateway to the world
 
 , the airport continues its operations as a
 
 significant global hub
 
 , connecting the Asian, African, and European continents. Built on an area of 76.5 million square meters, the airport has a terminal serving 90 million passengers, with a planned total capacity of 200 million.
 
 
 &Idot;GA Istanbul Airport, honored by Skytrax as the &ldquo;Best Airport of 2023,&rdquo; &ldquo;World&rsquo;s Best Airport Shopping Experience,&rdquo; and &ldquo;Most Family-Friendly Airport,&rdquo; and by ACI as Europe&rsquo;s &ldquo;Best Airport Over 40 Million Passengers,&rdquo; &ldquo;Most Enjoyable,&rdquo; and &ldquo;Cleanest,&rdquo; continues to set global standards.
 
 
 At &Idot;GA, we believe every individual is unique, yet united by a shared vision and passion. Guided by our strategic goals and strong work ethic, we strive to move forward every day. If you aspire to be part of this proud and unique journey, we are looking for a talented
 
 &lsquo;&rsquo;C-VIP Guest Experience Specialists (Pre-Opening Team)&rsquo;&rsquo;
 
 to join us at the
 
 &ldquo;meeting point&rdquo;
 
 of the world.
 
 
 
 
 
 
 Your Journey Begins With a Unique Role ✈️
 
 
 
 
 
 <ul>
 <li>
 Track VVIP passengers&rsquo; arrival and departure times, flight details and special requests from relevant systems and sources before operations and complete necessary preparations on time,
 </li>
 <li>
 Accompany the passenger personally throughout all arrival and departure processes ensuring safe, comfortable, and efficient completion of procedures,
 </li>
 <li>
 Organize and supervise services according to the passenger&rsquo;s personal preferences and special requests,
 </li>
 <li>
 Handle and protect all passenger information in accordance with confidentiality and security rules,
 </li>
 <li>
 Coordinate with all relevant departments and external service providers to ensure smooth completion of operations,
 </li>
 <li>
 Continuously monitor passenger satisfaction during the operation and take proactive actions in case of any issues or special requests,
 </li>
 <li>
 Be accessible at all times while the VVIP passenger is in the terminal and provide personal assistant services,
 </li>
 <li>
 Prepare post-operation reports and communicate experience analysis to the manager,
 </li>
 </ul>
 
 
 
 
 
 Proudly Show Your Skill to the World 🌍
 
 
 
 
 
 <ul>
 <li>
 Experience working in luxury hotels, hospitality sector, airport terminals or VIP lounges,
 </li>
 <li>
 A focus on confidentiality and adherence to security and protocol rules in handling passenger information and throughout all operations,
 </li>
 <li>
 Great command of English; preferanbly knowledge of a second foreign language,
 </li>
 <li>
 Knowledge about high-level guest satisfaction and personal service standards,
 </li>
 <li>
 Ability to perform each task with a customer focus,
 </li>
 <li>
 Strong crisis management skills with a proactive approach,
 </li>
 <li>
 Ability to work in a shift-based schedule,
 </li>
 <li>
 A professional and discreet approach throughout duties,
 </li>
 <li>
 Great attention to diction and professional appearance,
 </li>
 </ul>
 
 
 
 
 
 What Awaits You in &Idot;GA 💎
 
 
 
 
 
 <ul>
 <li>
 You can benefit from Private Health Insurance,
 </li>
 <li>
 You can enjoy the privileges of your foreign language skills with Foreign Language Allowance!
 </li>
 <li>
 The &Idot;GA family is growing more with your inclusion, and our little &Idot;GA members can benefit from daycare support until they reach 68 months-old!
 </li>
 <li>
 You can benefit from many different stores and services provided at &Idot;GA Istanbul Airport!
 </li>
 <li>
 You can benefit from discounted prices and privileges through our collaborations with many leading brands!
 </li>
 <li>
 You can enjoy a variety of delicious meals in our cafeterias at the Airport and &Idot;GA Campus!
 </li>
 <li>
 With &Idot;GA Academy, which has won numerous awards globally, you can participate in many programs supporting your individual and career development both domestically and/or internationally!
 </li>
 <li>
 Our shuttles are waiting for you within a maximum distance of 1 km! With a total of 12,000 users and 300 service vehicles, you can benefit from our service network reaching all points of Istanbul except for the Adalar and &Scedil;ile!
 </li>
 <li>
 At &Idot;GA, you can interact with colleagues who share your passions and interests, become part of our vibrant social clubs and create memories beyond the workplace!
 </li>
 <li>
 You can win surprise gifts through various contests and draws,
 </li>
 <li>
 With the orientation program at &Idot;GA, along with the support of your Buddy, you can learn and grow to feel in a unique experience!
 </li>
 <li>
 Celebrate your new age with joy at the monthly organized birthday parties at &Idot;GA!
 </li>
 <li>
 With the privileges provided by &Idot;GA Pass, you can have a unique pre-flight experience! You can explore it beforehand by clicking here now: https://www.igapass.com/tr
 </li>
 <li>
 &Idot;GA is inclusive with all its diverse colors. Coming from different cultural backgrounds and having unique competencies; the comfort of our colleagues who stand against obstacles is more precious than anything!
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your personal data, which you will convey through LinkedIn, is processed within the scope of the Personal Data Protection Law for the purposes specified in the Information Text that can be accessed via this link : "
 
 https://www.igairport.com/tr/insan-kaynaklari/kariyer-firsatlari
 
 ."
 
 
 
 
 The processed personal data is limited to the data you share only. By applying for the relevant job posting, you approve that your resume, when submitted, will be processed for the purposes stated in the Information Text, and if a suitable position opens, it may be transferred to the Company's group companies and business partners, and may also be processed by these companies for the purpose of recruitment.
 
 
</div>

C-VIP Guest Experience Specialist (Pre-Opening Team)

Bomensoft

Job Description: Global Sales and Business Development SpecialistPosition: Global Sales and Business Development Specialist Company: Bomensoft Location: Turkey / Remote Option AvailableJob Summary:We are seeking a Global Sales and Business Development Specialist to support Bomensoft&rsquo;s global market expansion, nurture new customer relationships, and develop strategic partnerships. This role involves identifying business opportunities, contributing to international sales growth, and enhancing our presence in key markets worldwide.Key Responsibilities:<ul><li>Build and maintain relationships with clients across global markets, enhancing Bomensoft&rsquo;s international presence</li><li>Identify, evaluate, and engage in new business opportunities in line with our sales and growth strategies</li><li>Conduct market research and competitor analysis to optimize sales approaches and strategies</li><li>Propose solutions tailored to client needs, ensuring customer satisfaction and retention</li><li>Generate detailed sales and business development reports for strategic planning</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in a related field</li><li>Minimum of 3 years of experience in international sales and business development</li><li>Proficiency in English; additional languages are highly valued</li><li>Strong communication and negotiation skills with a solution-driven mindset</li><li>Goal-oriented, proactive, and able to work independently</li></ul>Job Types: Full-time, Contract

Global Sales and Business Development Specialist

Turkcell Global Bilgi

<div>
 
 Bir Turkcell grup &scedil;irketi olarak 1999 y&inodot;l&inodot;nda kuruldu&gbreve;umuzda amac&inodot;m&inodot;z hep e&scedil;siz bir m&uuml;&scedil;teri deneyimi ya&scedil;atmakt&inodot;.
 
 
 
 
 
 Y&inodot;llar ge&ccedil;se de amac&inodot;m&inodot;z hi&ccedil; de&gbreve;i&scedil;medi ve bug&uuml;n biz yine ayn&inodot; odak noktas&inodot; ve artan heyecan&inodot;m&inodot;zla; toplam 15 lokasyonda, 16 binden fazla &ccedil;al&inodot;&scedil;an&inodot;m&inodot;zla firmalar&inodot;n m&uuml;&scedil;teri deneyimini iyile&scedil;tirmeye devam ediyoruz.
 
 
 
 
 
 Telekom sekt&ouml;r&uuml;ndeki k&ouml;kl&uuml; tecr&uuml;bemizin yan&inodot; s&inodot;ra; finans, sigorta, e-ticaret, perakende, ula&scedil;t&inodot;rma, h&inodot;zl&inodot; t&uuml;ketim, havac&inodot;l&inodot;k, otomotiv, teknoloji, enerji ve kamu sekt&ouml;rlerinde hizmet vermekteyiz.
 
 
 E&scedil;siz m&uuml;&scedil;teri deneyimine ula&scedil;abilmek i&ccedil;in geleneksel bir kanal olan ve Ana Hizmetlerimizin alt&inodot;nda yeralan &ccedil;a&gbreve;r&inodot; hizmetlerimize; Dijital, Teknolojik ve Dan&inodot;&scedil;manl&inodot;k Hizmetlerimizi de ekleyerek g&uuml;&ccedil;lendirdik.
 
 
 
 
 
 Daha h&inodot;zl&inodot;, tasarruf sa&gbreve;layan, kolay ula&scedil;&inodot;labilen bir m&uuml;&scedil;teri deneyimi sunmak i&ccedil;in RPA (Robotik S&uuml;re&ccedil; Otomasyonu), Dijital Yard&inodot;m Masas&inodot;, Social Sniffer, Konu&scedil;ma Analizi, Bulut Santral, Chat &amp; Chat Bot gibi dijital hizmetlerimizi kullan&inodot;yoruz.
 
 
 M&uuml;&scedil;teri deneyimi u&ccedil;tan uca bir s&uuml;re&ccedil; oldu&gbreve;u i&ccedil;in; Deneyim Tasar&inodot;m&inodot;, Kalite &amp; Ara&scedil;t&inodot;rma Y&ouml;netimi gibi dan&inodot;&scedil;manl&inodot;k hizmetlerimiz ile bu deneyimin tasar&inodot;m a&scedil;amas&inodot;n&inodot; da analitik bir bak&inodot;&scedil; a&ccedil;&inodot;s&inodot;yla sunuyoruz.
 
 
 
 
 
 Ana hizmetlerimiz i&ccedil;erisinde yer alan &ccedil;a&gbreve;r&inodot; hizmetlerimizi ise sadece ses kanal&inodot; ile vermekle kalmay&inodot;p, g&ouml;r&uuml;nt&uuml;l&uuml; g&ouml;r&uuml;&scedil;me ve otomatik sesli yan&inodot;t sistemleri (IVR) ile destekleyerek m&uuml;&scedil;terilerimize e&scedil;siz bir deneyim ya&scedil;at&inodot;yoruz.
 
 
 
 
 
 
 
 &lsquo;&rsquo;Turkcell &Idot;leti&scedil;im Hizmetleri A.&Scedil;. ve Grup &Scedil;irketleri, ki&scedil;isel verilerinizin hukuka uygun olarak toplanmas&inodot;, saklanmas&inodot;, payla&scedil;&inodot;lmas&inodot;n&inodot; sa&gbreve;lamak ve gizlili&gbreve;ini korumak amac&inodot;yla m&uuml;mk&uuml;n olan en &uuml;st seviyede g&uuml;venlik tedbirleri almaktad&inodot;r. &Idot;letmi&scedil; oldu&gbreve;unuz &ouml;zge&ccedil;mi&scedil;iniz do&gbreve;rultusunda, ki&scedil;isel verileriniz veri sorumlusu olarak Turkcell ve Grup &Scedil;irketleri taraf&inodot;ndan toplanarak i&scedil;lenebilecektir. Ki&scedil;isel verilerinize ili&scedil;kin detayl&inodot; bilgi almak, Kanun&rsquo;un 11. maddesinde d&uuml;zenlenen haklar&inodot;n&inodot;z&inodot; kullanmak ve ba&scedil;vuru y&ouml;ntemlerini &ouml;&gbreve;renmek i&ccedil;in Turkcell &Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni'ni &lsquo;&rsquo;https://globalbilgi.com.tr/wpcontent/uploads/2023/12/TURKCELL_Calisan_Adayi_Aydinlatma_Metni.pdf&rsquo;&rsquo; internet adresimizden inceleyebilirsiniz.&rdquo;
 
 
 
 
 
 
 
 
 &Idot;&scedil; Tan&inodot;m&inodot;
 
 
 
 
 &Ccedil;al&inodot;&scedil;ma Modeli:
 
 Hibrit
 
 
 
 &Ccedil;al&inodot;&scedil;ma Lokasyonu
 
 : &Idot;stanbul
 
 
 
 
 <ul>
 <li>
 M&uuml;&scedil;teri verilerini analiz ederek, deneyimi iyile&scedil;tirecek aksiyon planlar&inodot; geli&scedil;tirmek,
 </li>
 <li>
 M&uuml;&scedil;teri ihtiya&ccedil;lar&inodot;n&inodot; derinlemesine anlayarak bunlar&inodot; kurumun stratejik hedefleriyle uyumlu &scedil;ekilde kar&scedil;&inodot;lamak,
 </li>
 <li>
 S&uuml;rd&uuml;r&uuml;lebilir ve b&uuml;t&uuml;nsel &ccedil;&ouml;z&uuml;mler geli&scedil;tirmek,
 </li>
 <li>
 T&uuml;m temas noktalar&inodot;nda m&uuml;&scedil;teri memnuniyetini art&inodot;racak sistematik iyile&scedil;tirme projeleri geli&scedil;tirmek,
 </li>
 <li>
 &Idot;&ccedil; g&ouml;r&uuml;leri kullanarak m&uuml;&scedil;teri yolculu&gbreve;unu s&uuml;rekli optimize etmek,
 </li>
 <li>
 Farkl&inodot; i&scedil; birimleriyle etkin i&scedil; birli&gbreve;i kurmak, organizasyon genelinde m&uuml;&scedil;teri odakl&inodot; k&uuml;lt&uuml;r&uuml;n geli&scedil;imine liderlik etmek.
 </li>
 </ul>
 
 
 
 
 
 Nitelikler
 
 
 <ul>
 <li>
 Tercihen &uuml;niversitelerin m&uuml;hendislik, i&scedil;letme, iktisat b&ouml;l&uuml;mlerinden mezun
 </li>
 <li>
 En az 7 y&inodot;l toplam i&scedil; deneyimine sahip olan,
 </li>
 <li>
 En az 2 y&inodot;l ekip y&ouml;netimi deneyimi olan,
 </li>
 <li>
 Tercihen m&uuml;&scedil;teri deneyiminde tecr&uuml;beye sahip olan,
 </li>
 <li>
 MS Office programlar&inodot;n&inodot; ileri seviyede kullanabilen,
 </li>
 <li>
 B&uuml;t&ccedil;e, planlama, &ouml;l&ccedil;me, raporlama teknoloji ve metodolojilerine hakim,
 </li>
 <li>
 Tercihen iyi seviyede &Idot;ngilizce dil bilgisine sahip olan,
 </li>
 <li>
 Planlama ve organizasyon yetene&gbreve;i geli&scedil;mi&scedil;,
 </li>
 <li>
 Analitik bak&inodot;&scedil; a&ccedil;&inodot;s&inodot;na sahip, i&scedil; sonu&ccedil;lar&inodot; ve finansal g&ouml;stergeler aras&inodot;nda ili&scedil;ki kuran,
 </li>
 <li>
 &Idot;stanbul&rsquo;da ikamet eden.
 </li>
 </ul>
 
 
 
 
 
 Seni Neler Bekliyor?
 
 
 <ul>
 <li>
 Farkl&inodot; &ccedil;al&inodot;&scedil;ma modeli alternatifleri sunan &ldquo;Ahenk&rdquo; ile &ccedil;al&inodot;&scedil;ma f&inodot;rsat&inodot;! (Uzaktan, Hibrit, Ofisten)
 </li>
 <li>
 #buradakariyervar uygulamam&inodot;z ile otonom kariyer f&inodot;rsat&inodot;!
 </li>
 <li>
 Mesleki ve ki&scedil;isel e&gbreve;itim &amp; geli&scedil;im f&inodot;rsatlar&inodot;! (Liderlik Geli&scedil;im Programlar&inodot;, Focus Data-RPA-Agile-&Idot;novasyon Sertifika Programlar&inodot;)
 </li>
 <li>
 Anla&scedil;mal&inodot; &uuml;niversite ve dil okullar&inodot; ile e&gbreve;itim deste&gbreve;i!
 </li>
 <li>
 Bireysel &amp; tak&inodot;m ko&ccedil;lu&gbreve;u ve mentorluk programlar&inodot;!
 </li>
 <li>
 Takdir ve &ouml;d&uuml;llendirme uygulamalar&inodot;!
 </li>
 <li>
 Annelere &ouml;zel okulun ilk g&uuml;n&uuml;/karne g&uuml;n&uuml; izni!
 </li>
 <li>
 Online psikolog, sa&gbreve;l&inodot;k, diyetisyen, veteriner ve bitki dan&inodot;&scedil;manl&inodot;&gbreve;&inodot; deste&gbreve;i!
 </li>
 <li>
 Sosyal kul&uuml;pler ile keyifli, zinde ve mutlu bir &ccedil;al&inodot;&scedil;ma ortam&inodot;!
 </li>
 <li>
 &Ccedil;al&inodot;&scedil;anlara &ouml;zel indirim ve kampanyalar!
 </li>
 </ul>
 
 
</div>

Müşteri Deneyimi Geliştirme Birim Yöneticisi (İstanbul)

Roka Groups

Client &amp; Account Specialist Location: Istanbul | Company: Roka GroupsPortuguese, Spanish, Malay, Indonesian, Vietnamese, Japanese or KoreanJob Description: As a Sales &amp; Client Engagement Specialist, your responsibilities will include: Managing inbound and outbound calls (conversion and retention-focused call center) Guiding clients through account opening, usage, and closure in a clear and professional manner Supporting customers during the investment process and ensuring compliance with legal regulations Building and maintaining long-term relationships with international clients Responding to inquiries via phone, email, or live chat Ensuring a high level of customer satisfaction with accurate and timely support Monitoring client accounts and keeping customer data up to dateWhat We Offer: Competitive USD-based salary + monthly performance bonuses A professional, international, and dynamic work environment Full training and continuous learning opportunities Clear career growth and advancement pathsWho can apply:fluent in Portuguese, Spanish, Malay, Indonesian, Vietnamese, Japanese or KoreanJob Types: Full-time, CommissionPay: From 50,000.00TRY per month

Client & Account Specialist (Portuguese or Spanish)

Explore 1103+ Customer experience specialist in Istanbul this January. Find roles across top companies and apply now to boost your career.