accounting specialist

customer experience consultant Jobs in Istanbul

customer experience consultant

customer service and supply chain representative Jobs in Istanbul

customer service and supply chain representative

customer service professional Jobs in Istanbul

customer service professional

customer services manager Jobs in Istanbul

customer services manager

customer experience specialist

Paribu

<div>
 <p>
  <strong>
   <u>
    About Paribu
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Founded in 2017, Paribu has been playing a key role in the development of T&uuml;rkiye&rsquo;s crypto asset ecosystem by delivering innovative blockchain-based products and services. It offers a fast, easy, and secure exchange experience with more than 180 crypto assets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In 2024, Paribu introduced Paribu Custody, one of the few globally digital asset custody solutions tailored for institutional clients. At the same time, Paribu offers a secure self-custody experience for individuals and startups through its next-generation crypto wallet solution, Paribu Self. Beyond its mission to increase blockchain adoption, Paribu is committed to shaping the future by actively supporting
  <strong>
   culture, arts, sports,
  </strong>
  and
  <strong>
   education.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Why join Paribu?
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Paribu works with
  <strong>
   curious, innovative,
  </strong>
  and
  <strong>
   impact-driven professionals
  </strong>
  who are passionate about pushing boundaries and driving technological advancement. It fosters a culture of continuous learning, collaboration, and sharing. Whether you specialise in
  <strong>
   technology, design, strategy, operations, or beyond
  </strong>
  , you will be part of a team shaping the future of finance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Paribu provides a working environment where ideas turn into reality, and innovation thrives. Here, you'll work alongside talented professionals, tackle exciting challenges, and contribute to meaningful projects that align with Paribu&rsquo;s vision of delivering fast, easy, and secure experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The impact you&rsquo;ll make
  </strong>
 </p>
 <p>
  At Paribu, every team member contributes to building a secure and seamless user experience. As a
  <strong>
   Customer Experience Associate Specialist (KYC)
  </strong>
  , you will play a key role in ensuring that our user verification processes are both compliant and user-friendly. You will be responsible for:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Supporting users through video calls as part of the identity verification (KYC) process
  </li>
  <li>
   Ensuring that all verification procedures are aligned with internal policies and regulatory standards
  </li>
  <li>
   Delivering clear, respectful, and solution-oriented communication to maximize user satisfaction
  </li>
  <li>
   Identifying process inefficiencies and escalating them to the relevant internal teams
  </li>
  <li>
   Contributing to the overall efficiency and reliability of Paribu&rsquo;s customer operations
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key competencies
  </strong>
 </p>
 <p>
  We value a commitment to service quality as much as technical experience. To thrive in this role, you should have:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   An associate or Bachelor&rsquo;s degree in any field is a must
  </li>
  <li>
   Preferably experienced in the call center, finance, or technology sectors
  </li>
  <li>
   Strong verbal communication skills and a clear, professional speaking manner in Turkish
  </li>
  <li>
   Excellent command of the Turkish language, with a strong focus on diction and clarity
  </li>
  <li>
   Proficiency in written and spoken English
  </li>
  <li>
   A responsible, detail-oriented, and solution-driven mindset
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additional notes
  </strong>
 </p>
 <p>
  Preferably, you are comfortable with the following conditions:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Willingness and ability to work in a shift-based model, including a 6-day work week
  </li>
  <li>
   Availability to work from an on-site office environment
  </li>
  <li>
   Ability to start shortly after the hiring process is completed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The advantages of being at Paribu
  </strong>
 </p>
 <p>
  We care about our team&rsquo;s growth and well-being. Here's what you can look forward to:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Meal allowance
   </strong>
   &ndash; Generous support with a flexible meal card.
  </li>
  <li>
   <strong>
    Private health insurance
   </strong>
   &ndash; Comprehensive coverage for employees, including
   <strong>
    spouses and children
   </strong>
   .
  </li>
  <li>
   <strong>
    Commuting support
   </strong>
   &ndash; Financial support for commuting based on your office route.
  </li>
  <li>
   <strong>
    S.O.S. leave (10 days)
   </strong>
   &ndash; Additional leave days up to 10 days per year for urgent and unexpected matters, apart from annual leave.
  </li>
  <li>
   <strong>
    Birthday leave
   </strong>
   &ndash; One
   <strong>
    extra day off
   </strong>
   during your birthday month.
  </li>
  <li>
   <strong>
    Language learning support
   </strong>
   &ndash; Resources to enhance English communication skills.
  </li>
  <li>
   <strong>
    Personal development support
   </strong>
   &ndash; Budget for exploring hobbies, attending professional courses, and personal growth.
  </li>
  <li>
   <strong>
    Well-being &amp; health platform
   </strong>
   &ndash; Access to digital health and wellness services, including mental health support, and well-being resources.
  </li>
  <li>
   <strong>
    Relocation allowance
   </strong>
   &ndash;Financial support for relocation within a 15-km radius of the Paribu&rsquo;s office.
  </li>
  <li>
   <strong>
    Top-tier work equipment
   </strong>
   &ndash; High-performance devices and all the essential tools you need to do your best work.
  </li>
  <li>
   <strong>
    Cultural events
   </strong>
   &ndash; Enjoy
   <strong>
    concerts, theater, cinema,
   </strong>
   and
   <strong>
    sports tickets
   </strong>
   through company-sponsored opportunities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The hiring journey
  </strong>
 </p>
 <p>
  From application to onboarding, here's a step-by-step look at your journey with Paribu.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1. Application:
  </strong>
  Submit your application online.
 </p>
 <p>
  <strong>
   2. Initial screening:
  </strong>
  People Team reviews your resume.
 </p>
 <p>
  <strong>
   3. Interview process:
  </strong>
  Meet with hiring managers and team members.
 </p>
 <p>
  <strong>
   4. Assessment tests / Case study:
  </strong>
  Complete a case study or technical test to help us better understand your problem-solving and technical skills.
 </p>
 <p>
  <strong>
   5. Offer &amp; onboarding:
  </strong>
  If it&rsquo;s a great fit, you will be welcomed on board.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Application process
  </strong>
 </p>
 <p>
  Should you have already applied, here are two essential facts about the process:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   While we carefully review every application, only candidates whose profiles best align with the role will be contacted. We appreciate your understanding on this matter.
  </li>
  <li>
   All applications received by Paribu are treated equally, without prejudice to age, gender, religion, race, disability, or marital status, in full compliance with personal data protection principles.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  In accordance with applicable data protection regulations, please note the following:
 </p>
 <p>
  <br/>
 </p>
 <p>
  I have been informed that my personal data is processed by Paribu Teknoloji A.&Scedil;. (&ldquo;Paribu&rdquo; or &ldquo;Company&rdquo;) through the &ldquo;Paribu Teknoloji A.&Scedil;. Clarification Text on the Protection of Personal Data for Employee Candidates&rdquo; prepared as part of the job application process of employee candidates and in accordance with the Personal Data Protection Law No. 6698.
 </p>
</div>


Customer Experience Associate Specialist (KYC)

Kuehne+Nagel

<div>
 <strong>
  It's more than a job
  <br/>
  <br/>
 </strong>
 When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
 <br/>
 <br/>
 &lrm;
 <br/>
 <br/>
 Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.
 <br/>
 <br/>
 To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).
 <br/>
 <br/>
 <strong>
  How you create impact
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
  </li>
  <li>
   Processing customer inquiries and preparing offers
  </li>
  <li>
   Control of order processing from order acceptance to document verification to the completion of the shipment
  </li>
  <li>
   Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
  </li>
  <li>
   Close cooperation with the operational departments, sales and carriers
  </li>
  <li>
   Expansion of the portfolio of our existing customers, development of new business and acquisition of customers
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we would like you to bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Completed training as a freight forwarding and logistics services clerk or comparable qualification
  </li>
  <li>
   First professional experience in customer service, ideally in transport and forwarding
  </li>
  <li>
   Confident handling of MS Office programs
  </li>
  <li>
   Independent, team-oriented and service-oriented working style
  </li>
  <li>
   Confident appearance, strong communication skills as well as a high level of service and customer orientation
  </li>
  <li>
   Fluent in Turkish and good written and spoken English skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What's in it for you
  <br/>
  <br/>
 </strong>
 At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.
 <br/>
 <br/>
 <strong>
  Who we are
  <br/>
  <br/>
 </strong>
 Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
 <br/>
 <br/>
 As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
 <br/>
 <br/>
 We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
</div>


Customer Care Specialist Sea Logistics

Toyota Türkiye Pazarlama ve Satış A.Ş.

<div>
 <p>
  Toyota Turkey Marketing and Sales Inc. is an international distributor responsible for the marketing, sales, and after-sales services of Toyota and Lexus branded vehicles in the automotive sector.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our employee value proposition is "We Respect We Kaizen!", which reflects our two most important values, "Respect for People" and "Kaizen".
 </p>
 <p>
  <br/>
 </p>
 <p>
  The common characteristics of Toyota employees who say "We Respect We Kaizen!" are as follows:
 </p>
 <ul>
  <li>
   Love job and do it with passion!
  </li>
  <li>
   Work with a smile and have fun!
  </li>
  <li>
   Make an effort to create happy environment!
  </li>
  <li>
   Value everyone for being human!
  </li>
  <li>
   Work with team spirit for better results.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a
  <strong>
   "People Experience Specialist (C&amp;B, HR Analytics)"
  </strong>
  to work with our dynamic teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Act as a strategic HR partner to business units, understanding their needs and providing tailored HR solutions.
  </li>
  <li>
   Being a part of HR Analytics and technological developments that will make employees' lives easier.
  </li>
  <li>
   Develop and implement compensation strategies aligned with market trends and internal equity.
  </li>
  <li>
   Conduct salary benchmarking and job evaluations to ensure competitive pay structures.
  </li>
  <li>
   Assist in the preparation and management of the annual HR budget.
  </li>
  <li>
   Ensure alignment of HR financial planning with business objectives.
  </li>
  <li>
   Support the implementation and continuous improvement of the performance management system.
  </li>
  <li>
   Develop and oversee career development programs, succession planning, and talent management initiatives.
  </li>
  <li>
   In line with the HR missions, initiate and follow up the recruitment process.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree from related fields.
  </li>
  <li>
   Minimum 1 year of experience in Human Resources areas.
  </li>
  <li>
   Knowledge of Microsoft Office Programs.
  </li>
  <li>
   Excellent verbal and written skills in English.
  </li>
  <li>
   Following and adopting the market trends and new technologies.
  </li>
  <li>
   Open to Kaizen culture.
  </li>
  <li>
   A great team player with a self-initiative mindset.
  </li>
  <li>
   Being open to communications always our priority.
  </li>
 </ul>
 <p>
 </p>
</div>


People Experience Specialist

MAERSK

<p></p><div><p><b>Customer Experience Consultant
</b></p><p></p><p><b>We Offer
</b></p><ul><li>We offer an excellent work environment where you're valued as part of our team.
</li><li>A great culture of reward and recognition for high performing individuals who are ready to outperform others.
</li><li>Great learning and career growth opportunities being a global shipping company.
</li></ul><p></p><p><b>Key Responsibilities
</b></p><p></p><ul><li>Taking full responsibility for customers' experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution.
</li><li>Be the primary point of contact for own customers and act as an advocate for the customers, internally within Maersk.
</li><li>Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
</li><li>Promptly respond to customer enquiry on shipment status and proactively notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
</li><li>Actively drive awareness and utilization of Maersk self-service channels for own customers.
</li><li>Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
</li><li>Be the owner of all customer issues and engage relevant stakeholders (internal and external) as required to facilitate timely and effective resolution.
</li><li>Manage and improve day to day process interaction with own customers by leveraging detailed customer knowledge.
</li><li>Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
</li></ul><p></p><p><b>Who we are looking for
</b></p><ul><li>Bachelor&rsquo;s degree
</li><li>experience in Logistics/Shipping is strongly preferred
</li><li>Excellent interpersonal and communication skills
</li><li>An excellent team player. Able to work under pressure.
</li><li>Energetic, Well-organized,Efficient and Effective, Self-Initiated and good coordination skill
</li><li>Good analytical and problem solving skills &ndash; ability to look beyond the obvious and identify creative solutions
</li><li>Commercial drive.
</li><li>Knowledge of Microsoft Office - Word, Excel, PowerPoint.
</li><li>Fluent in Turkish &amp; English.
</li></ul><p>#LI-PW1
</p><p></p><p>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.<br>
</p><p></p><p>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</p></div><p></p>

Customer Experience Consultant

A.P. Moller - Maersk

<div>
 <strong>
  We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We offer an excellent work environment where you're valued as part of our team.
  </li>
  <li>
   A great culture of reward and recognition for high performing individuals who are ready to outperform others.
  </li>
  <li>
   Great learning and career growth opportunities being a global shipping company.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Taking full responsibility for customers' experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution.
  </li>
  <li>
   Be the primary point of contact for own customers and act as an advocate for the customers, internally within Maersk.
  </li>
  <li>
   Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
  </li>
  <li>
   Promptly respond to customer enquiry on shipment status and proactively notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
  </li>
  <li>
   Actively drive awareness and utilization of Maersk self-service channels for own customers.
  </li>
  <li>
   Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
  </li>
  <li>
   Be the owner of all customer issues and engage relevant stakeholders (internal and external) as required to facilitate timely and effective resolution.
  </li>
  <li>
   Manage and improve day to day process interaction with own customers by leveraging detailed customer knowledge.
  </li>
  <li>
   Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who We Are Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree
  </li>
  <li>
   experience in Logistics/Shipping is strongly preferred
  </li>
  <li>
   Excellent interpersonal and communication skills
  </li>
  <li>
   An excellent team player. Able to work under pressure.
  </li>
  <li>
   Energetic, Well-organized,Efficient and Effective, Self-Initiated and good coordination skill
  </li>
  <li>
   Good analytical and problem solving skills &ndash; ability to look beyond the obvious and identify creative solutions
  </li>
  <li>
   Commercial drive.
  </li>
  <li>
   Knowledge of Microsoft Office - Word, Excel, PowerPoint.
  </li>
  <li>
   Fluent in Turkish &amp; English.
   <br/>
   <br/>
  </li>
 </ul>
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 <br/>
 <br/>
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
 <br/>
 <br/>
</div>


Allianz

<div>
 <p>
  "Would you like to take your place in Allianz, which is the choice of those who care for tomorrow?&rdquo;
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic &amp; Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index.
 </p>
 <p>
  Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let&rsquo;s care for tomorrow.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. To fulfill our commitment to equal opportunities, gender equity, and balanced gender representation, Allianz T&uuml;rkiye has achieved the globally recognized EDGE certification.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Allianz Turkey we proud to be recognized as a &ldquo;Great Place To Work&rdquo; and chosen as a top company of business world at 8 times by Capital Magazine.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   How can you make an impact?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Engineering, Mathematics, Statistics, or related fields
  </li>
  <li>
   Minimum 2 years of experience in Customer Data Analytics, Business Intelligence, Reporting, Data Modeling, and ETL solutions/projects
  </li>
  <li>
   Proficient in relational database concepts and languages such as SQL, TSQL, PL/SQL
  </li>
  <li>
   Experience or knowledge in Big Data and Open Source technologies is a plus
  </li>
  <li>
   Strong analytical mindset with the ability to tackle ambiguous problems, identify relevant data, make assumptions, and deliver actionable insights
  </li>
  <li>
   Skilled in defining KPI strategies, growth opportunities, time series analysis, and data visualization
  </li>
  <li>
   Experience with persona analysis and customer journey mapping methodologies
  </li>
  <li>
   Proficient in at least one data modeling or analytics tool such as SAS, KNIME,PBI, Python, or R
  </li>
  <li>
   Solid command of Microsoft Office applications
  </li>
  <li>
   Excellent verbal and written communication skills, able to present data-driven information clearly and professionally
  </li>
  <li>
   Proven ability to collaborate effectively with cross-functional teams and stakeholders
  </li>
  <li>
   Self-motivated, proactive, with a creative and problem-solving approach, open to innovation and continuous learning
  </li>
  <li>
   Fluent in English
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What do we expect you to bring?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Act as an Analytics Translator by converting complex data into actionable insights accessible to all stakeholders
  </li>
  <li>
   Collaborate with cross-functional teams to define success metrics, track and quantify data, and develop a shared understanding of KPIs
  </li>
  <li>
   Provide ad-hoc analysis and build automated dashboards to offer clear visibility into business performance
  </li>
  <li>
   Develop deep analytical insights into the drivers of product growth and identify areas for improvement
  </li>
  <li>
   Lead the design, implementation, and optimization of loyalty programs, analyzing user behavior through customer segmentation, RFM, and cohort analyses
  </li>
  <li>
   Monitor loyalty campaign performance, design A/B tests, and generate valuable insights for continuous improvement
  </li>
  <li>
   Prepare regular dashboards and reports using data visualization tools for various business units
  </li>
  <li>
   Build predictive models such as churn analysis, CLV estimation, and user lifecycle forecasting
  </li>
  <li>
   Partner closely with CX and Marketing teams to create personalized, data-driven campaigns
  </li>
  <li>
   Aggregate data from multiple sources to create comprehensive dashboards and presentations
  </li>
  <li>
   Use customer insights and analytics to propose and implement strategic improvements
  </li>
  <li>
   Analyze customer feedback, identify key trends and outliers, and derive actionable insights to enhance customer experience
  </li>
  <li>
   Recommend data-driven changes to support strategic decision making and business growth
  </li>
  <li>
   Stay updated on the latest technology trends and contribute to AI projects using Python and R
  </li>
  <li>
   Support the development of communication strategies focused on acquiring new customers and retaining existing ones
  </li>
  <li>
   Conduct market and sales forecasting studies and prepare detailed forecast analyses
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we will offer you?
  </strong>
 </p>
 <p>
  <strong>
   Company:
  </strong>
 </p>
 <ul>
  <li>
   Working in Green certificated &amp; pet friendly Allianz Tower / Allianz Kamp&uuml;s with modern work spaces, gym &amp; social areas.
  </li>
  <li>
   Working in agile, flexible, digital and social culture
  </li>
  <li>
   Flexible working hours
  </li>
  <li>
   Working 40 hours a week
  </li>
  <li>
   Hybrid working
  </li>
  <li>
   Flex summer (July &ndash; August)
  </li>
  <li>
   Part time working
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
 </p>
 <ul>
  <li>
   Yearly bonus
  </li>
  <li>
   Home expense payment
  </li>
  <li>
   Home office payment (monthly)
  </li>
  <li>
   Transportation
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Employer sponsored pension &amp; Family included health insurance
  </li>
  <li>
   Special Allowances (Marriage, newborn etc.)
  </li>
  <li>
   Meal Allowance (Card/monthly)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Leave Rights:
  </strong>
 </p>
 <ul>
  <li>
   School Report Day (Half Day) &amp; First Day of school (Half Day)
  </li>
  <li>
   Allianz day off
  </li>
  <li>
   Birthday day off
  </li>
  <li>
   Paternity Leave &ndash; 10 days
  </li>
  <li>
   Marriage Leave &ndash; 5 days
  </li>
  <li>
   <em>
    After 4 years of work, having extra one day annual leave each year (up to 26 days)
   </em>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 </p>
 <p>
  At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 </p>
 <p>
  We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 </p>
 <p>
  <strong>
   Join us.
  </strong>
  Let's care for tomorrow.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   And there is much more!
  </strong>
 </p>
 <p>
  Do the items above define you? Do you believe you can passionately and successfully carry out the tasks involved in the job description, that is the perfect match for you? Then, come and apply for the
  <strong>
   &ldquo;Customer Experience Data Scientist - P&amp;C Retail Insurance Member&rdquo;
  </strong>
  position.
 </p>
 <p>
  <br/>
 </p>
 <p>
  While you await news from us, we would like to share a playlist with you to help you enjoy your time.
 </p>
 <p>
  https://open.spotify.com/playlist/1Zx2if289cAz4WClmUvsL5?si=b48f678f66424584
 </p>
 <p>
  <br/>
 </p>
 <p>
  &ldquo;This is Allianz, life is quite different here!&rdquo;
 </p>
 <p>
  <em>
   #TutkuylaY&uuml;r&uuml;yenlerinYolu #LetsCareForTomorrow #AllianzT&uuml;rkiye
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   "Please find the clarification text about the processing of your personal data within the scope of the GDPR in the link below."
  </em>
 </p>
 <p>
  <em>
   https://www.allianz.com.tr/tr_TR/faydali-bilgiler-ve-linkler/is-basvurulari-kapsaminda-iletilen-kisisel-verilerin-islenmesi-hakkinda-aydinlatma.html
  </em>
 </p>
</div>


Customer Experience Data Scientist - P&C Retail Insurance Member

BDR Thermea Group B.V.

<div><div>With over 50 years of experience in the HVAC industry, Baymak operates with two production facilities on a 60,000 m&sup2; site in Istanbul.   </div><div>
As one of Turkey&rsquo;s leading manufacturers, Baymak has a strong nationwide presence with nearly 500 dealers and over 2,100 sales points. Since 2013, Baymak has been a wholly owned subsidiary of BDR Thermea Group, a Netherlands-based global leader and one of Europe&rsquo;s top three HVAC companies.</div><div>
Together with BDR Thermea, we combine global expertise with local strength &mdash; all guided by the Group&rsquo;s core values:</div><div>
   One Team |    Customer Focus |    Sustainable Future</div><div></div><div>
We are looking for an Experience Center Worker to join our growing team&mdash;someone with strong communication skills, a strategic mindset, and creative ideas that make a difference.</div><div></div><div>
Key Responsibilities</div><ul><li><div>
Use the Mobile Experience Vehicle to regularly and professionally promote the Heat Pump product to potential customers within the assigned region, explaining its features and application areas,</div></li><li><div>
Ensure proper and effective display of products within the mobile vehicle; contribute to the improvement of display setups and enhance the effectiveness of promotional materials,</div></li><li><div>
Communicate all customer feedback&mdash;both positive and negative&mdash;regarding the products to the relevant departments for reporting,</div></li><li><div>
Organize sales and marketing activities as part of the Mobile Experience Vehicle project; provide suggestions for campaigns to managers and ensure approved campaigns achieve their intended goals,</div></li><li><div>
Act in accordance with relevant procedures and guidelines during all sales and marketing operations involving the Mobile Experience Vehicle,</div></li><li><div>
Report all campaign and sales activities</div></li></ul><div></div><div>
Qualifications</div><ul><li><div>
Bachelor's degree from relevant university departments,</div></li></ul><ul><li><div>
Minimum 2 years of experience in Retail, Store Management, HVAC (Heating-Cooling), or similar industries,</div></li><li><div>
Actively drives a vehicle,</div></li><li><div>
Holds a valid SRC certificate,</div></li><li><div>
Willing and able to travel,</div></li><li><div>
Highly experienced in human relations and customer communication,</div></li><li><div>
Sales- and customer-oriented with strong persuasion skills,</div></li><li><div>
A team player with strong communication skills,</div></li><li><div>
Residing in or able to travel from &#304;zmir, Ayd&#305;n, or Mu&#287;la.</div></li></ul><div></div><div>
Benefits</div><div>
At Baymak, we believe that work should enrich your life&mdash;not just your calendar. Here&rsquo;s how we support your well-being and motivation:</div><ul><li><div>
Annual shopping vouchers and monthly snack &amp; beverage allowances</div></li><li><div>
An extra day off on your birthday&mdash;because your special day matters</div></li><li><div>
Comprehensive hybrid health insurance for you and your loved ones</div></li><li><div>
Support packages for children, education, birth, marriage, and bereavement</div></li></ul><div></div><div>
What&rsquo;s Life Like at Baymak?</div><ul><li><div>
A supportive work environment where you&rsquo;re free to share your ideas</div></li><li><div>
A company culture that values unity and collaboration with our #OneTeam mindset</div></li><li><div>
A sustainable workplace that invests in your personal and professional growth</div></li></ul><div></div><div><div><div><div><div><div><div><div>
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&amp;I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&amp;I policy on our website to find out more.</div></div></div></div></div></div></div></div></div>
<br><div><p>Baymak'ta &Ccedil;al&#305;&#351;mak</p><div><div><div><div><div>
55 y&#305;l&#305; a&#351;k&#305;n k&ouml;kl&uuml; bir ge&ccedil;mi&#351;e sahip olan Baymak, Tuzla/&#304;stanbul &rsquo;da toplam 60.000m&sup2; alan &uuml;zerinde iki &uuml;retim tesisi ile &uuml;retim yapmaktad&#305;r. T&uuml;rkiye genelinde yakla&#351;&#305;k 500 m&uuml;nhas&#305;r bayisi, 2100&rsquo;den fazla sat&#305;&#351; noktas&#305; ve 250 &rsquo;nin &uuml;zerinde yetkili servisleri ile faaliyet g&ouml;stermekte olan Baymak, 500 'den fazla &ccedil;al&#305;&#351;an&#305; ile birlikte &uuml;st&uuml;n kalite ve hizmet anlay&#305;&#351;&#305; &ccedil;er&ccedil;evesinde her zaman ileri teknoloji ile &uuml;retim yapmay&#305; hedeflemektedir. Bulundu&#287;u sekt&ouml;rde T&uuml;rkiye 'nin &ouml;nde gelen &uuml;reticilerinden olup 2013 y&#305;l&#305; itibariyle %100 BDR THERMEA Grup &#351;irketi haline gelmi&#351;tir.</div><div></div><div>
BDR Thermea Grubu, Baxi (&#304;ngiltere) - De Dietrich (Fransa) ve Remeha (Hollanda) &#351;irketlerinden olu&#351;makta olup T&uuml;rkiye, &#304;ngiltere, &#304;talya, Almanya, Fransa, &#304;spanya ve Hollanda&rsquo;da bulunan &uuml;retim tesisleri ile 2 milyar dolar&#305; a&#351;an ciroya ve 7.000&rsquo;e yak&#305;n &ccedil;al&#305;&#351;ana sahip, &#305;s&#305;tma sekt&ouml;r&uuml;nde Avrupa&rsquo;n&#305;n 3. dev grubu olarak 82 &uuml;lkede aktif ticaret yapan &ouml;nc&uuml; bir Hollanda firmas&#305;d&#305;r.</div></div></div></div></div></div><div></div>

Experience Center Worker

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