customer experience executive Jobs in Istanbul

customer experience executive

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sales & marketing specialist Jobs in Istanbul

sales & marketing specialist

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customer experience specialist

Otokoç Otomotiv

<div>
 
 
 A World Full of Goodness, Success, and Innovation awaits you at Otoko&ccedil; Otomotiv. If you want to be included in a World Full of Future, lets meet!
 
 
 
 
 
 
 Otoko&ccedil; Otomotiv, which was established in 1928 as the first investment of the Ko&ccedil; Group in the automotive sector and started the history of automotive in Turkey, today; Otoko&ccedil;, Avis, Avis Filo, Avis Filo Maestro, Budget, Otoko&ccedil; Insurance, Zipcar, Otoko&ccedil; Used Car, otokocihale.com, is Turkey's largest automotive retailing, car rental and car sharing company serving with Otoko&ccedil; Parts and Lastick brands.
 
 
 
 
 
 Under the roof of Otoko&ccedil;, new vehicle sales, service, and spare parts services, wholesale spare parts sales, insurance and financing, accessory sales, used car vehicle sales, and vehicle protection systems under the Ford, Ford Trucks, Volvo, Fiat, Alfa Romeo, Jeep, and Maserati brands, in short offers all automotive solutions to the customers under one roof.
 
 
 
 
 
 In car rental, short-term rental with Avis and Budget brands; Operational leasing with Avis Filo, also known as fleet leasing; Fleet management with the Avis Filo Maestro brand; With the Zipcar brand, it offers hourly rental, that is, car sharing service, to the customers.
 
 
 
 
 
 Continuing the activities at nearly 400 points in 9 countries, including Turkey, Greece, Azerbaijan, Hungary, Georgia, Kazakhstan, Ukraine, Northern Cyprus, and Northern Iraq, with the vision of " Being a global and leading reference point developing innovative mobility solutions ".
 
 
 
 
 
 You too, have adopted the organizational agile working principles, giving importance to equality of opportunity and inclusiveness in the candidate and employee experience; If you want to work in a working environment that defines the values of development, innovation, cooperation, sincerity and transparency as the indispensable values of its culture, you can review the announcement details below and apply.
 
 
 
 
 
 
 Our position where we invite you to join us: Omni Channel Performance and Management Specialist
 
 
 
 
 
 
 If you say that you have a strong analytical side and make target and solution-oriented work a priority, and if you keep your curiosity alive with new information every day, you should take a look at the details of the advertisement!
 
 
 
 
 
 
 So, what responsibilities does the Omni Channel Performance and Management Specialist take on at Otoko&ccedil; Otomotiv?
 
 
 
 &bull; Analyzing and developing channel maturity for brands, activating the channels planned to be opened
 
 
 &bull; Performing new customer acquisition and demand management activities
 
 
 &bull; Managing and developing e-commerce channels, implementing and executing sales-enhancing activities
 
 
 &bull; To fulfill and monitor the activities required for omni-channel KPIs
 
 
 &bull; Online and offline lead management, performance measurement, tracking and performance improvement
 
 
 &bull; Growth marketing (user acquisition, activation, and retention) activities
 
 
 &bull; Set up and manage the marketing automation system
 
 
 &bull; Preparing and managing content strategies, ensuring the preparation of content (newsletter, blog, whitepaper etc.)
 
 
 &bull; Managing EMS and omni-channel marketing communication processes
 
 
 &bull; Campaign and communication design, ensuring integrated execution
 
 
 &bull; Ensuring that information on all channels is up-to-date, accurate, complete and accessible, and reducing complaints by enabling customers to access information through alternative channels
 
 
 &bull; To organize the customer's pre-purchase, purchase phase and after-sales journey in accordance with customer expectations, the customer's online and offline footprint and company strategies and to carry out activities focused on improving the customer experience
 
 
 &bull; To follow market, competition, customer and marketing trends and current marketing technologies and to ensure their adaptation according to the application areas
 
 
 &bull; Ensuring that all business processes and all online channels gain e-commerce features
 
 
 
 
 
 
 What are the Required Qualifications?
 
 
 
 &bull; Graduated from related departments of universities
 
 
 &bull; Experienced in Digital/Performance marketing and Omni-channel
 
 
 &bull; Agency experience or agency management experience
 
 
 &bull; Knowledge of performance and campaign measurement (Google Analytics, Ads, DV360 etc.)
 
 
 &bull; Knowledge of personas, customer journey mapping, segmentation, rules-based marketing
 
 
 &bull; Strong human relations and communication skills
 
 
 &bull; High persuasiveness
 
 
 &bull; Strong analytical thinking skills,
 
 
 &bull; Good command of written and spoken English
 
 
 &bull; Good command of MS Office programs
 
 
 
 
 
 
 
 
 
 Also, what do we promise you in this world?
 
 
 
 &bull; Flexible Benefit
 
 
 &bull; Ko&ccedil; Pension Foundation Membership
 
 
 &bull; Ko&ccedil; Family Card Membership
 
 
 &bull; Complementary Health Insurance
 
 
 &bull; Private Health Insurance (Optional)
 
 
 &bull; Personal Accident Insurance
 
 
 &bull; Food and Service (Lunch Voucher and Cafeteria)
 
 
 &bull; Birth Package and Nurse Program for Newborn Baby
 
 
 &bull; Free Car Rental and Paid Leave Gift for Married Employees
 
 
 &bull; Social Assistance Package
 
 
 
 
 
 
 
 
 
 How Do Our Recruitment Processes Proceed?
 
 
 
 
 
 
 Our recruitment process consists of the following stages. Our process length varies according to the position. We want you to know that at the end of the process, we will inform you according to your suitability for the position.
 
 
 &bull; Application
 
 
 &bull; Preliminary assessment
 
 
 &bull; Telephone and face-to-face / online interview
 
 
 &bull; Inventory stage
 
 
 &bull; Reference research
 
 
 
 
 
 
 
 
 
 For this and more, you can access all of our open advertisements on Ko&ccedil; Kariyerim, Kariyer.net, Linkedin, and Youthall pages.
 
 
 
 
 
 
 
 Don't forget to follow our Otoko&ccedil; Career social media accounts to be informed about the most exciting developments about us!
 
 
 
 
</div>

Omni Channel Performance and Management Specialist

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Creative, you foster a learning environment for our customers by helping them set up their products and connect their interests to the Apple ecosystem. Through Apple-led sessions and events, you use your knowledge and interpersonal skills to inspire customers to discover, own, and love Apple products. 
 
Description 
Deliver engaging Today at Apple sessions to encourage strong customer participation. 
 
Generate excitement, engagement, and enthusiasm among customers for Apple products and services through Today at Apple programming and events. 
 
Create interactive customer experiences that help others get the most from the Apple ecosystem. 
 
Drive ownership by recommending solutions that meet customer needs. 
 
Support customers in setting up their devices. 
 
Demonstrate familiarity with internal support resources available to customers who want to expand their technical knowledge. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Draw from experience with teaching or public presentations and be comfortable presenting to live audiences. 
Adapt facilitation styles to meet the needs of the audience with many learning styles, sizes, and settings. 
Understand the benefits of the Apple ecosystem and influence others to see those benefits. 
Work in a team environment, demonstrating shared responsibility and accountability with other team members. 
Work in a fast-paced environment and balance multiple priorities at the same time. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
Be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Yaratıcı Kişi

Unilever

<div>
 Unilever is currently hiring for Customer Experience Executive
 
 
 Function: Supply Chain
 
 
 Reports to: Customer Service Manager
 
 
 Scope: Local
 
 
 Location: &Uuml;mraniye Head Office- &Idot;stanbul
 
 
 Terms &amp; Conditions: Full Time
 
 
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. CSE acts as primary contact within SC for customer communications, decision making processes and cross functional alignment involving customer related issues. Besides, CSE is responsible for team guidance in E2E order management processes. The role will work in close communication with Customer Development, Demand Planning and Logistics teams to generate future fit SC strategy that will endorse and sustain customer experience.
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 <ul>
 <li>
 Building long term customer experience strategy supported by short-midterm agenda to improve customer relations.
 </li>
 <li>
 Balance SC priorities with customer expectations and needs, enhancing SC responsiveness.
 </li>
 <li>
 Utilizing SC expertise to balance all aspects of the business for sustainable customer service performance.
 </li>
 <li>
 Utilizing SC expertise to balance all aspects of the business for sustainable customer service performance.
 </li>
 <li>
 Collaborating with customers to gather insights on potential improvement areas for service performance.
 </li>
 <li>
 Guiding the team on operational issues to enable a better customer experience in E2E order to delivery process.
 </li>
 <li>
 Implementing periodic root cause analysis in service KPIs and define improvement areas, triggering action planning with both internal and external stakeholders.
 </li>
 <li>
 Designing automation projects to reduce any potential NVAA, endorsing real time data visibility and digitalization within the team.
 </li>
 <li>
 Improving product availability by meeting customer demands around Turkey.
 </li>
 <li>
 Designing user-friendly interfaces with internal and external stakeholders to increase the service level.
 </li>
 <li>
 Guiding CFS team on solution generation for daily operational issues.
 </li>
 <li>
 Data visibility projects both internally and externally (customer connectivity).
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 <ul>
 <li>
 BSc. in Engineering
 </li>
 <li>
 Excellence in both Turkish and English communication
 </li>
 <li>
 Expertise in communication skills as well as influencing &amp; persuading
 </li>
 <li>
 Leadership skills
 </li>
 <li>
 Analytical thinking and data analysis competencies
 </li>
 <li>
 Working Knowledge of SAP
 </li>
 <li>
 Being a solution oriented team player, dynamic and able to adapt to a fast-paced environment
 </li>
 <li>
 Excellent presentation preparation skills
 </li>
 <li>
 Ability to work both independently and as part of a cross-functional team
 </li>
 <li>
 Min 2 years of SC experience
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Problem solving
 </li>
 <li>
 Effective Communication
 </li>
 <li>
 Customer Experience
 </li>
 <li>
 Digital Awareness
 </li>
 <li>
 Change Management
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Collaboration
 </li>
 <li>
 Data Analytic
 </li>
 <li>
 Risk Management
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
 </li>
 <li>
 As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
 </li>
 <li>
 Critical SOL (Standards of Leadership) Behaviors
 </li>
 <li>
 PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions.
 </li>
 <li>
 PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
 </li>
 <li>
 CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
 </li>
 <li>
 PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
 </li>
 <li>
 AGILITY: Explores the world around them, continually learning and developing their skills.
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Customer Experience Executive

<div><div>Unilever is currently hiring for Customer Experience Executive 
 
Function: Supply Chain 
Reports to: Customer Service Manager 
Scope: Local 
Location: &Uuml;mraniye Head Office- &#304;stanbul 
Terms &amp; Conditions: Full Time 
 
ABOUT UNILEVER 
 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
 
JOB PURPOSE 
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. CSE acts as primary contact within SC for customer communications, decision making processes and cross functional alignment involving customer related issues. Besides, CSE is responsible for team guidance in E2E order management processes. The role will work in close communication with Customer Development, Demand Planning and Logistics teams to generate future fit SC strategy that will endorse and sustain customer experience. 
 
WHAT WILL YOUR MAIN RESPONSIBILITIES BE 
<ul><li>Building long term customer experience strategy supported by short-midterm agenda to improve customer relations.</li><li>Balance SC priorities with customer expectations and needs, enhancing SC responsiveness.</li><li>Utilizing SC expertise to balance all aspects of the business for sustainable customer service performance.</li><li>Utilizing SC expertise to balance all aspects of the business for sustainable customer service performance.</li><li>Collaborating with customers to gather insights on potential improvement areas for service performance.</li><li>Guiding the team on operational issues to enable a better customer experience in E2E order to delivery process.</li><li>Implementing periodic root cause analysis in service KPIs and define improvement areas, triggering action planning with both internal and external stakeholders.</li><li>Designing automation projects to reduce any potential NVAA, endorsing real time data visibility and digitalization within the team.</li><li>Improving product availability by meeting customer demands around Turkey.</li><li>Designing user-friendly interfaces with internal and external stakeholders to increase the service level.</li><li>Guiding CFS team on solution generation for daily operational issues.</li><li>Data visibility projects both internally and externally (customer connectivity).</li></ul> 

Experiences &amp; Qualifications 
<ul><li>BSc. in Engineering</li><li>Excellence in both Turkish and English communication</li><li>Expertise in communication skills as well as influencing &amp; persuading</li><li>Leadership skills</li><li>Analytical thinking and data analysis competencies</li><li>Working Knowledge of SAP</li><li>Being a solution oriented team player, dynamic and able to adapt to a fast-paced environment</li><li>Excellent presentation preparation skills</li><li>Ability to work both independently and as part of a cross-functional team</li><li>Min 2 years of SC experience</li></ul> 

Skills 
<ul><li>Problem solving</li><li>Effective Communication</li><li>Customer Experience</li><li>Digital Awareness</li><li>Change Management</li><li>Stakeholder Management</li><li>Collaboration</li><li>Data Analytic</li><li>Risk Management</li></ul> 

Leadership 
<ul><li>You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li><li>As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li></ul> 
<ul><li>Critical SOL (Standards of Leadership) Behaviors</li></ul>
o PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions. 
o PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience. 
o CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers. 
o PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever. 
o AGILITY: Explores the world around them, continually learning and developing their skills. 
 
Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.</div> 
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Nakitera

<div>
 
 
 Tek platform, s&inodot;n&inodot;rs&inodot;z &ccedil;&ouml;z&uuml;m!
 
 
 
 
 Fintech 2.0 vizyonuyla Nakitera, finansal s&uuml;re&ccedil;lerinizi dijitale ta&scedil;&inodot;yor.
 
 
 
 
 
 
 
 Nakitera, tek bir platformda y&ouml;netim, operasyonel verimlilik, &ouml;deme &ccedil;e&scedil;itlili&gbreve;i, veri g&uuml;venli&gbreve;i ve m&uuml;&scedil;teri sadakati &ccedil;&ouml;z&uuml;mlerini bir araya getiriyor. &Idot;&scedil;letmelerin finans s&uuml;re&ccedil;lerini sadele&scedil;tirirken, inovatif teknolojilerle operasyonel y&uuml;kleri azalt&inodot;yor ve verimlili&gbreve;i en &uuml;st seviyeye ta&scedil;&inodot;yor.
 
 
 
 
 
 
 
 &Idot;&scedil;letmelere bayi ve tedarik&ccedil;i y&ouml;netimi alan&inodot;nda alternatif &ccedil;&ouml;z&uuml;mler sunan Nakitera, platform kullan&inodot;c&inodot;s&inodot; tedarik&ccedil;ilerin &ouml;demelerini h&inodot;zl&inodot; ve g&uuml;venli bir &scedil;ekilde almas&inodot;n&inodot; sa&gbreve;larken, ayn&inodot; zamanda uygun maliyetlerle tahsilat se&ccedil;enekleri sunuyor. Kullan&inodot;c&inodot; dostu aray&uuml;z&uuml; ile Nakitera, firmalara fatura takibi, nakit ak&inodot;&scedil;&inodot; g&ouml;zlemleme ve raporlama i&scedil;lemlerini h&inodot;zl&inodot; ve kolayl&inodot;kla ger&ccedil;ekle&scedil;tirme imkan&inodot; sa&gbreve;l&inodot;yor. Nakitera, entegre finansal sistemleri sayesinde nakit ak&inodot;&scedil;&inodot;n&inodot; optimize ederek, i&scedil;letmelerin finansal yap&inodot;s&inodot;n&inodot; g&uuml;&ccedil;lendirmesine destek oluyor. Fintek 2.0 yakla&scedil;&inodot;m&inodot;yla geli&scedil;tirilen Nakitera, g&uuml;venilir altyap&inodot;s&inodot; ve kapsaml&inodot; hizmetleriyle m&uuml;&scedil;teri ba&gbreve;l&inodot;l&inodot;&gbreve;&inodot;n&inodot; art&inodot;rmaya odaklan&inodot;yor.
 
 
 
 
 
 
 
 &Idot;ster k&uuml;&ccedil;&uuml;k i&scedil;letme, ister b&uuml;y&uuml;k kurumsal &scedil;irket olun; t&uuml;m finans ihtiya&ccedil;lar&inodot;n&inodot;z i&ccedil;in u&ccedil;tan uca &ccedil;&ouml;z&uuml;mlerimizle tan&inodot;&scedil;&inodot;n, gelece&gbreve;in B2B fintek deneyimini ke&scedil;fedin, i&scedil; s&uuml;re&ccedil;lerinizi gelece&gbreve;e ta&scedil;&inodot;y&inodot;n! 🚀
 
 
 
 
 
 
 Nakitera'n&inodot;n b&uuml;y&uuml;me yolculu&gbreve;unda aram&inodot;za kat&inodot;lmak istersen "
 
 Customer Experience Manager
 
 " pozisyonumuz i&ccedil;in ba&scedil;vurular&inodot;n&inodot; bekliyoruz.
 
 
 
 
 
 
 Senden neler bekliyoruz?
 
 
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin ilgili lisans b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 Bankac&inodot;l&inodot;k ve finansal Teknoloji hizmetleri sekt&ouml;rlerinde deneyimli
 </li>
 <li>
 Benzer sekt&ouml;r ve s&uuml;re&ccedil;lerde 8 y&inodot;l ve &uuml;zeri deneyime sahip,
 </li>
 <li>
 MS Office uygulamalar&inodot;na hakim,
 </li>
 <li>
 &Idot;li&scedil;ki y&ouml;netimi, planlama ve koordinasyon becerileri g&uuml;&ccedil;l&uuml;,
 </li>
 <li>
 Tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na uyumlu, ili&scedil;ki y&ouml;netimi, proaktif ve g&uuml;&ccedil;l&uuml; ileti&scedil;im becerilerine sahip,
 </li>
 <li>
 &Idot;&scedil; takibi g&uuml;&ccedil;l&uuml; ve alan&inodot;nda sorumlu oldu&gbreve;u konularda u&ccedil;tan uca &ccedil;al&inodot;&scedil;abilecek,
 </li>
 </ul>
 
 
 
 
 
 Aram&inodot;za kat&inodot;ld&inodot;&gbreve;&inodot;nda neler yapacaks&inodot;n?
 
 
 
 
 
 <ul>
 <li>
 Firmalar&inodot;n sisteme entegrasyon ve onboarding i&scedil;lemlerinin tamamlanma s&uuml;re&ccedil;lerinin y&ouml;netilmesi
 </li>
 <li>
 Tedarik&ccedil;i, ana firma ile banka aras&inodot;ndaki i&ccedil; ileti&scedil;imi sa&gbreve;lamak, gerekli durumlarda tan&inodot;mlar&inodot;n yap&inodot;lmas&inodot; vs konular&inodot;nda teknik desteklerin sa&gbreve;lanmas&inodot;
 </li>
 <li>
 &Idot;&scedil;lem baz&inodot;nda ya da genel olarak platformda fiyatlama ve i&scedil;lemlerinin tamamlanmas&inodot; s&uuml;recinin y&ouml;netimi
 </li>
 <li>
 Canl&inodot; i&scedil;lemlerin takibi, aksakl&inodot;k durumunda teknik m&uuml;dahale ve sorunlara &ccedil;&ouml;z&uuml;m&uuml;n&uuml;n sa&gbreve;lanmas&inodot;
 </li>
 <li>
 M&uuml;&scedil;teriden gelen taleplerinin IT ve &Uuml;r&uuml;n ekipleri ile koordineli &scedil;ekilde yan&inodot;tlanmas&inodot;
 </li>
 <li>
 Operasyonel s&uuml;re&ccedil;lerin takibi ve iyile&scedil;tirme &ouml;nerilerinde bulunulmas&inodot;,
 </li>
 <li>
 G&uuml;nl&uuml;k operasyon s&uuml;re&ccedil;lerinin ilerlemesini sa&gbreve;lamak i&ccedil;in sistematik yap&inodot;lar&inodot;n kurulmas&inodot;
 </li>
 </ul>
 
 
</div>

Customer Experience Manager

Trendyol Group

<div>
 
 
 About the Team
 
 
 
 
 
 
 At Dolap, we lead the transformation of second-hand fashion with a tech-powered, community-driven approach.
 
 
 
 
 
 From circular fashion awareness to seamless buyer-seller experiences, we turn purpose into action&mdash;at scale. Our agile, cross-functional teams shape the future of sustainable commerce with bold thinking, real-time innovation, and a passion for impact. In a dynamic, collaborative environment, we grow together&mdash;while making fashion more conscious and accessible for all.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Map end-to-end customer journeys and identify friction points and improvement opportunities across core experiences.
 </li>
 <li>
 Conduct root cause analysis using data, user feedback, and qualitative insights to understand why pain points occur.
 </li>
 <li>
 Work closely with Product, Design, Analytics, Growth, Marketplace &amp; Support teams to define solution hypotheses, guide and initiate iterative improvements.
 </li>
 <li>
 Own ongoing VOC (Voice of Customer), NPS, and behavioral metrics to surface meaningful insights and convert them into clear product and experience recommendations.
 </li>
 <li>
 Partner with Product Marketing and Brand teams to craft messaging &amp; go-to-market plans for new features, experience changes, or platform updates.
 </li>
 <li>
 Ensure consistency and clarity across all user-facing touchpoints &mdash; from product UI to CRM, lifecycle messaging, help content, and support communication.
 </li>
 <li>
 Define, track, and report KPIs for customer experience initiatives, evaluate impact, and continuously refine based on results.
 </li>
 </ul>
 
 
 
 
 
 Expected Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from reputable universities (engineering, economics, management etc.)
 </li>
 <li>
 Minimum 3 years of experience in service sectors e.g. e-commerce, banking and telecom
 </li>
 <li>
 Ability to interpret data, extract insights, and translate them into strategic recommendations.
 </li>
 <li>
 Experience in customer journey mapping/service design/experience problem-solving frameworks.
 </li>
 <li>
 Proven ability to work cross-functionally with product, analytics, growth and/or brand teams.
 </li>
 <li>
 Strong project ownership, follow-through, and iterative working mindset.
 </li>
 <li>
 Results-oriented, well-organized, autonomous and efficient
 </li>
 <li>
 Exceptional communication, persuasion and team working skills
 </li>
 <li>
 Able to work within a dynamic and fast-paced environment
 </li>
 <li>
 Strong verbal and written communication skills in English
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 
 
 
 A hybrid working model with flexibility &mdash;
 
 a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
 
 
 
 A customizable FlexBenefits budget &mdash;
 
 Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
 
 
 
 Comprehensive wellbeing support &mdash;
 
 Take advantage of our extended health package, which includes annual mini health screenings, access to location-based in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.
 
 
 
 Personalized training allowance and learning opportunities &mdash;
 
 Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
 
 
 
 Responsibility from day one &mdash;
 
 Take full ownership from the start in a culture where every voice is heard and valued.
 
 
 
 A diverse, international team &mdash;
 
 Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
 
 
 
 Opportunities to grow with the best &mdash;
 
 Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
 
 
 
 Meaningful connections beyond tasks &mdash;
 
 Be part of team rituals, events, and social activities that help us stay connected and inspired.
 
 
 
 
 
 
 
 
 
 Take the Next Step
 
 
 
 
 
 
 If this role excites you, apply now and let&rsquo;s take the next step together.
 
 
 Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
 
 
 
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Dolap - Customer Experience & Product Strategy Professionals

Explore 1240+ Customer experience specialist in Istanbul this November. Find roles across top companies and apply now to boost your career.

1240 customer experience specialist jobs IN Istanbul

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Dolap - Customer Experience & Product Strategy Professionals