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hardware refresh technician

OBXtek Inc.

<div>Responsibilities:
<div>
OBXtek is staffing a <b>Tier 2 After Hours Technical Support</b> function for the <b>United States Department of Agriculture (USDA) Client Experience Center (CEC)</b>. The <b>Tier 2 IT Support Specialist</b> serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. This is a fully remote, after-hours position; support is delivered remotely, outside of standard business hours, with the flexibility to respond to fluctuating ticket volumes and special projects. The Specialist works independently with minimal supervision.</div><p></p><p><b><br>
Work Schedule &amp; Remote Requirements</b></p><p>
This is a fully remote, after-hours position. After Hours staff will have a schedule made up of one or two shifts.</p><p></p><p><br>
Shifts:</p><ul><li><b>
Evening </b>shift<b>: </b>4:30 PM &ndash; 1:00 AM.</li><li><b>
Overnight </b>shift<b>: </b>12:00 AM &ndash; 8:30 AM.</li><li><b>
Day </b>shift<b>: </b>8:00 AM &ndash; 4:30 PM.</li></ul><div></div><div><br>
Schedules:</div><ul><li><b>
Schedule 1: </b>5 overnight shifts</li><li><b>
Schedule 2: </b>Saturday and Sunday day shifts and 3 evening shifts</li><li><b>
Schedule 3:</b> 2 overnight shifts and 3 evening shifts</li></ul><p></p><p><br>
Assignments:</p><ul><li>
Assigned shifts will remain as static as possible. But shifts may be adjusted for operational purposes. The team provides coverage seven days every week.</li><li>
Staff will work on Federal holidays that fall within the scheduled work shift.</li><li>
Availability to work the assigned schedule.</li></ul><div></div><div><b><br>
Additional Requirements:</b></div><ul><li>
Reliable high-speed internet connection and a secure, distraction-free home workspace are required.</li><li>
Ability to work independently with minimal supervision during evening, overnight, and weekend periods.</li><li>
Government-furnished equipment must be maintained and secured in accordance with USDA policy.</li></ul><p></p><p><b><br>
Responsibilities</b></p><p></p><p><b><br>
Incident Response &amp; Resolution</b></p><ul><li>
Respond to escalated tickets from Tier 1 via either the Remedy or ServiceNow ticketing systems.</li><li>
Diagnose, troubleshoot and resolve issues related to VPN connectivity, Azure Virtual Desktop, password resets, and USDA-approved desktop software.</li><li>
Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.</li></ul><div></div><p><b><br>
Technical Support &amp; Troubleshooting</b></p><ul><li>
Provide remote support for hardware and software issues.</li><li>
Perform software installations, remote reimaging, and configuration of USDA-standard systems.</li><li>
Support operating system upgrades, patch management, and deployments.</li><li>
Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).</li><li>
Resolve issues with printers, peripherals, and network connectivity.</li></ul><p></p><p><b><br>
Account &amp; Asset Management</b></p><ul><li>
Assist with user account provisioning, password resets, and WHfB support.</li><li>
Coordinate remote deployment, shipping, and tracking of loaner devices and other hardware assets.</li><li>
Maintain inventory accuracy through asset and configuration management practices.</li></ul><p></p><p><b><br>
Customer Service &amp; Communication</b></p><ul><li>
Deliver high-quality support via phone, email, chat, and remote-access tools.</li><li>
Communicate technical solutions clearly to non-technical customers.</li><li>
Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.</li></ul><p></p><p><b><br>
Flexible &amp; Adaptive Support</b></p><ul><li>
Respond to fluctuating ticket volumes and assist with special IT projects.</li><li>
Maintain availability throughout the assigned after-hours shift to ensure consistent coverage.</li><li>
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.</li></ul><p></p><p><b><br>
Additional Duties</b></p><ul><li>
Remotely diagnose and resolve PC and network hardware/software issues,</li><li>
Coordinate local hands-on support or device shipment when physical repair is required.</li><li>
Provide advanced support for Microsoft Outlook, Teams, and Office 365.</li><li>
Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.</li><li>
Support remote PC refresh and migration (e.g., Windows 10 to Windows 11).</li><li>
Offer end-user training on Microsoft Office 365 and SharePoint Online.</li></ul><p></p><div><br>
is staffing for a <b>Tier 2 Advanced Problem Resolution (APR) IT Support Specialist</b>. This role serves as a critical escalation point between the USDA&rsquo;s National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. Support is delivered onsite, including the walk-in facility, with flexibility to respond to fluctuating ticket volumes and special projects.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div><b>
Incident Response &amp; Resolution</b></div><ul><li>
Respond to escalated tickets from Tier 1 via the Remedy ticketing system.</li><li>
Diagnose, troubleshoot and resolve issues related to VPN connectivity, password resets, and USDA-approved desktop software.</li><li>
Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.</li></ul><div><b>
Technical Support &amp; Troubleshooting</b></div><ul><li>
While onsite, provide deskside and remote support for hardware/software issues.</li><li>
Perform software installations, reimaging, and configuration of USDA-standard systems.</li><li>
Support operating system upgrades, patch management, and deployments.</li><li>
Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).</li><li>
Resolve issues with printers, peripherals, and network connectivity.</li></ul><div><b>
Account &amp; Asset Management</b></div><ul><li>
Assist with user account provisioning, password resets, and WHfB support.</li><li>
Manage deployment and tracking of loaner devices and other hardware assets.</li><li>
Maintain inventory accuracy through asset and configuration management practices.</li></ul><div><b>
Customer Service &amp; Communication</b></div><ul><li>
Deliver high-quality support via phone, email, remote tools, and in-person at USDA walk-in facility or deskside.</li><li>
Communicate technical solutions clearly to non-technical customers.</li><li>
Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.</li></ul><div><b>
Flexible &amp; Adaptive Support</b></div><ul><li>
Respond to fluctuating ticket volumes and assist with special IT projects.</li><li>
Maintain availability during core business hours to ensure consistent coverage.</li><li>
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.</li></ul><div><b>
Advanced Problem Resolution (APR) Duties</b></div><ul><li>
Perform root cause analysis (RCA) and document findings</li><li>
Troubleshoot using logs, system tools, and configuration analysis as needed</li><li>
Identify patters in recurring incidents and recommend corrective actions</li><li>
Determine when escalation to Tier 3 is required</li></ul><div><b>
Additional Duties</b></div><ul><li>
Provide support for over 11,000 USDA employees.</li><li>
Generate weekly and monthly reports with data and trend analysis.</li><li>
Train, coach, and mentor Tier 1 service desk agents through ticket audits.</li><li>
Analyze customer feedback and develop strategies for service improvement.</li><li>
Maintain and repair PCs and network hardware/software.</li><li>
Provide advanced support for Microsoft Outlook, Teams, and Office 365.</li><li>
Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.</li><li>
Conduct PC refresh and migration (e.g., Windows 10 to Windows 11).</li><li>
Offer end-user training on Microsoft Office 365 and SharePoint Online.</li></ul>
Qualifications:
<p><b>
Basic Qualifications</b></p><ul><li>
Associate's degree in Information Technology or a related field; if no Associate&rsquo;s degree in Information Technology or related field, one additional year of relevant technical support is required.</li><li>
2 years of relevant technical support or help desk experience 1 year of experience in hardware/software troubleshooting.</li><li>
1 year of experience with VPN, networking, and OS upgrades.</li><li>
1 year of experience in account management, remote imaging, and software deployment.</li><li>
1 year of experience with telecommunications systems (VTC, VoIP, WITS).</li><li>
1 year of experience with asset/configuration management.</li><li>
US Citizen with the ability to pass a comprehensive background check and maintain a favorable Public Trust background status.</li></ul><p></p><p><b><br>
Preferred Qualifications</b></p><ul><li>
3 years of relevant technical support or help desk experience</li><li>
Prior experience in federal IT environments, especially USDA.</li><li>
Proficiency with Remedy or similar ticketing systems.</li><li>
Experience supporting printers, peripherals, and networking hardware.</li><li>
Advanced troubleshooting for Microsoft Teams and Outlook.</li><li>
Familiarity with Active Directory and domain-level user rights administration.</li><li>
Excellent customer service and communication skills.</li><li>
ITIL Foundation (v4) certification desired but not required.</li><li>
Relevant industry certifications are a plus (e.g., CompTIA A+, Network+, or Security+; HDI Support Center Analyst; Microsoft 365 Certified).</li><li>
Must have the ability to obtain and maintain a favorable Public Trust background status.</li></ul>
Security Clearance: Public Trust Company Information:
<div>
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a growing leader in the government contracting field. Our mission is <b><i>Our People&hellip;Our Reputation.</i></b> Our people are trained professionals who enhance our customers&rsquo; knowledge and innovation using technology, collaboration, and education.</div><div></div><div><br>
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement program and much more.</div><div></div><div><br>
OBXtek pairs lessons learned across disciplines with best practices and industry standard quality practices such as CMMC Level-2, CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.</div><div></div><div><b><br>
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.</b><br>
<br>
<ul><li><b>MON</b></li></ul></div></div>

Tier 2 APR After Hours Support

Academy of Hope Adult Public Charter School

<p></p><div><div><p><i>Excellence in Adult Education Since 1985</i></p></div><br>
<p>
</p><p><b>Now Hiring: Adult Education &amp; Workforce Instructors, Teaching Assistants, and Tutors</b></p><p><i>
Multiple Part-Time Positions | Washington, DC</i></p><p>
The Academy of Hope Adult Public Charter School (AoH), established in 1985, provides adult education, workforce training, and college and career transition services to adult learners in Washington, DC. Our mission is to support adult learners in changing their lives and transforming their communities by providing high-quality adult education and career training that create direct pathways to economic mobility.</p><p>
AoH is hiring for multiple part-time instructional and instructional-support positions across our Adult Education and Workforce Academy programs, including subject-area instructors, industry-credential instructors, teaching assistants, and tutors. Each position has its own schedule, certification, and experience requirements, detailed below.</p><div><p><b>
Important: This posting covers multiple open positions. </b>A resume alone is not sufficient. Every applicant must also submit a cover letter or written attachment that clearly states: (1) the specific position(s) you are applying for, and (2) how you meet the certification and experience requirements listed for that position below. Applications that do not identify a specific position will not be considered.</p></div><br>
<p>
</p><div><p><b>OPEN POSITIONS</b></p></div><p><b>
Teaching Assistant / Tutor &mdash; IT Programs</b></p><p><b><i>
Schedule: </i></b><i>Varies by class assignment; primarily evening and lab sessions</i></p><ul><li>
Teaching Assistants support instructors during class by taking attendance, monitoring the Zoom chat, assisting students with course tools (Canvas, CertMaster), and helping in breakout rooms or the computer lab.</li><li>
Tutors work with students individually or in small groups, often outside class hours, to reinforce course content and study skills.</li><li>
Qualifications: comfort with technology and virtual learning tools (Zoom, LMS platforms); strong communication skills; tutoring, mentoring, or IT background helpful.</li></ul><p><b>
Workforce Academy Evening Math Instructor</b></p><p><b><i>
Schedule: </i></b><i>Tuesday &amp; Thursday, 6:00 PM &ndash; 9:00 PM</i></p><ul><li>
Delivers applied math instruction connected to healthcare, IT, and workplace applications, preparing learners for entry into AoH's workforce training programs.</li><li>
Qualifications: Bachelor's degree required (Education, Mathematics, or related field preferred); experience teaching adult learners or GED/developmental education preferred.</li></ul><p><b>
Workforce Academy Evening Reading Instructor</b></p><p><b><i>
Schedule: </i></b><i>Monday &amp; Wednesday, 6:00 PM &ndash; 9:00 PM</i></p><ul><li>
Delivers reading comprehension, vocabulary, and workplace communication instruction that prepares learners for AoH's workforce training programs.</li><li>
Qualifications: Bachelor's degree required (Education, English, Reading, or related field preferred); experience teaching adult learners or GED/developmental education preferred.</li></ul><p><b>
Certified Apartment Leasing Professional (CALP) Instructor</b></p><p><b><i>
Schedule: </i></b><i>Monday&ndash;Thursday, 6:00 PM &ndash; 9:00 PM (evening, in-person)</i></p><ul><li>
Teaches CALP coursework covering apartment leasing, customer service, Fair Housing, and property management operations, preparing learners for industry certification.</li><li>
Qualifications: current CALP certification required; minimum 2 years of experience in apartment leasing or residential property management; teaching or training experience strongly preferred.</li></ul><p><b>
Project Management Instructor (CAPM/PMP)</b></p><p><b><i>
Schedule: </i></b><i>Monday&ndash;Thursday evenings preferred (hybrid: live online + in-person); additional daytime/weekend sections possible</i></p><ul><li>
Prepares adult learners for the CAPM and PMP certification exams, covering the project lifecycle, process groups, Agile concepts, scheduling, budgeting, and risk management.</li><li>
Qualifications: current CAPM or PMP certification required (PMP strongly preferred); minimum 3 years of project management experience; 1+ year of teaching, training, or coaching experience preferred.</li></ul><p><b>
Nurse Aide Training (NAT/CNA) Instructor</b></p><p><b><i>
Schedule: </i></b><i>Daytime (Mon&ndash;Thu, 10:00 AM&ndash;2:30 PM) or Evening (Mon&ndash;Thu, 5:00&ndash;9:00 PM), plus required clinical rotation days each term</i></p><ul><li>
Delivers classroom, skills lab, and clinical instruction preparing learners for the DC Nurse Aide certification exam and entry-level healthcare employment.</li><li>
Qualifications: graduate of an accredited School of Nursing; current DC RN or LPN license and BSN required; minimum 2 years of full-time clinical experience; minimum 1 year of teaching or staff development experience.</li></ul><p><b>
CompTIA A+ Instructor</b></p><p><b><i>
Schedule: </i></b><i>Daytime (Mon&ndash;Thu, 10:30 AM&ndash;2:30 PM) or Evening (Mon&ndash;Thu, 5:00&ndash;9:00 PM), hybrid</i></p><ul><li>
Teaches CompTIA A+ Core 1 and Core 2 objectives, including PC hardware, operating systems, networking fundamentals, and troubleshooting, using AoH's standardized curriculum.</li><li>
Qualifications: current CompTIA A+ certification required; minimum 3 years of IT-related experience; minimum 1&ndash;2 years of teaching experience with adult learners.</li></ul><p><b>
CompTIA Security+ Instructor</b></p><p><b><i>
Schedule: </i></b><i>Evening, Monday&ndash;Thursday, 5:00 PM &ndash; 9:00 PM</i></p><ul><li>
Teaches CompTIA Security+ certification objectives covering cybersecurity fundamentals, networking, and systems administration.</li><li>
Qualifications: current CompTIA Security+ certification required; Network+ certification or equivalent networking experience strongly preferred; minimum 3 years of experience in cybersecurity, networking, or systems administration.</li></ul><p><b>
CompTIA Tech+ Instructor</b></p><p><b><i>
Schedule: </i></b><i>Daytime (Mon&ndash;Thu, 10:30 AM&ndash;2:00 PM) or Evening (Mon&ndash;Thu, 6:00&ndash;9:00 PM)</i></p><ul><li>
Teaches foundational IT concepts aligned to CompTIA Tech+ (or ITF+) certification objectives.</li><li>
Qualifications: current CompTIA Tech+ certification preferred (ITF+ accepted); CompTIA A+ strongly preferred; minimum 3 years of IT-related experience; minimum 1&ndash;2 years of teaching experience with adult learners.</li></ul><p><b>
Phlebotomy Technician Instructor</b></p><p><b><i>
Schedule: </i></b><i>Daytime (Mon&ndash;Thu, 10:00 AM&ndash;2:00 PM) or Evening (Mon&ndash;Thu, 5:00&ndash;9:00 PM); on-site at Northeast or Southeast DC locations</i></p><ul><li>
Delivers classroom and hands-on lab instruction preparing learners for the NHA Certified Phlebotomy Technician (CPT) exam and entry-level healthcare employment.</li><li>
Qualifications: current Phlebotomy Technician certification required; minimum 3 years of experience as a Phlebotomy Technician; minimum 2 years of teaching, training, or mentoring experience in healthcare or adult education.</li></ul><p><b>
Medical Billing and Coding Instructor</b></p><p><b><i>
Schedule: </i></b><i>Monday&ndash;Thursday, 5:00 PM &ndash; 9:00 PM, Ward 5 campus; Fall&ndash;Spring term (approximately August&ndash;June)</i></p><ul><li>
Teaches medical terminology, ICD-10/CPT/HCPCS coding, insurance billing, and HIPAA compliance, preparing learners for CPC, CBCS, and/or CMAA certification.</li><li>
Qualifications: current Medical Billing and Coding certification required (CPC, CBCS, CMAA, or related); minimum 3 years of experience in medical billing and coding; minimum 2 years of teaching or training experience in healthcare or adult education preferred.</li></ul><div><p><b>
QUALIFICATIONS ALL CANDIDATES SHOULD BRING</b></p></div><ul><li>
Comfort using instructional technology and virtual learning tools (Zoom, LMS platforms such as Canvas).</li><li>
Strong communication, classroom management, and relationship-building skills.</li><li>
Ability to engage and support adult learners from diverse educational, professional, and cultural backgrounds.</li><li>
Commitment to student success, professionalism, and workforce readiness.</li><li>
Ability to pass a background check, as required by applicable law and program.</li></ul><div><p><b>
HOW TO APPLY</b></p></div><p>
To apply, please visit our website at http://bit.ly/aohdcjobs and select the position(s) you are interested in.</p><p><b>
Required application materials:</b></p><ul><li>
A current resume.</li><li>
A cover letter or written attachment that clearly states the specific position(s) you are applying for and how you meet the certification and experience requirements listed for that position above (e.g., current certifications held, years of relevant field experience, teaching/training experience).</li></ul><p><b>
Applicants interested in more than one position must apply to each position of interest and address the qualifications for each. </b>Additional items (work samples, proof of certification, etc.) may be requested; you will be notified if any follow-up items are necessary.
</p><div><p><b>EQUAL EMPLOYMENT OPPORTUNITY</b></p></div><p>
AoH is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status</p></div><p></p>

Workforce Development Instructors

TechAnax LLC

<p>Company Overview<br/>TechAnax LLC is a Service Disabled Veteran Owned Small Business (SDVOSB) dedicated to delivering innovative and reliable information technology solutions. We pride ourselves on upholding core values of integrity, trust, respect, and accountability while providing customized services across various IT domains</p><p><b>Availability: </b>Immediate<br/><b>Clearance: </b>Ability to obtain and maintain required USDA security credentials<br/><b>Customer: </b>USDA<br/><b>Work Site: </b>On-site support at USDA facilities</p><p><b>Work Schedule:</b> Monday&ndash;Friday, 8:00 AM&ndash;4:30 PM<br/><b>The Contract Period of Performance:</b></p><p><b>Travel: </b>Minimal/As required<br/><b>Work Level:</b> Tier 2 IT Support Specialist<br/><b>Must be USA Citizen: </b>Yes</p><p><b>Salary</b>: $54,000-$60,000</p><p><b>Position Overview:</b><br/>The Tier 2 IT Support Specialist provides advanced technical support to USDA customers by resolving complex hardware, software, and network-related issues escalated from Tier 1 service desk teams. This position serves as a key technical resource, providing on-site support, troubleshooting, incident resolution, and request fulfillment to ensure timely and effective customer service.</p><p>The Tier 2 IT Support Specialist supports USDA end users through diagnosing and resolving technical issues, managing user accounts and assets, deploying hardware and software, and assisting with IT projects. This role requires strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced support environment.</p><p><b>Must Haves:</b></p><ul><li>U.S. Citizenship required.</li><li>Experience providing Tier 2 IT support in an enterprise environment.</li><li>Strong troubleshooting skills for hardware, software, and network-related issues.</li><li>Experience supporting Windows operating systems, desktop applications, and end-user computing environments.</li><li>Experience with ticketing systems such as Remedy, ServiceNow, or similar platforms.</li><li>Experience with user account management, software deployments, and computer imaging.</li><li>Strong customer service and communication skills.</li><li>Ability to work on-site during standard business hours.</li></ul><p><b>Key Responsibilities:</b></p><p><b>Incident Response &amp; Resolution</b></p><ul><li>Respond to service desk escalations from the USDA&rsquo;s National Tier 1 Service Desk via the Remedy ticketing system.</li><li>Diagnose and resolve technical issues, including VPN connectivity, software updates, and password assistance for USDA-approved standard desktop software.</li><li>Address and resolve incidents, change requests, and work orders related to customer needs, ensuring timely completion and customer satisfaction.</li></ul><p><b>Technical Support &amp; Troubleshooting</b></p><ul><li>Provide on-site and remote support for hardware and software problems, including:</li><li>Diagnosing and repairing software and hardware issues.</li><li>Performing software installations, reinstallations, and deployments.</li><li>Imaging and configuring computers for USDA standards.</li><li>Addressing operating system upgrades and patch management.</li><li>Support telecommunications equipment, including VTC, VoIP, and WITS services.</li><li>Resolve networking issues, printer and peripheral malfunctions, and configuration errors.</li></ul><p><b>Account &amp; Asset Management</b></p><ul><li>Assist with account management tasks, including user account provisioning and password resets.</li><li>Manage hardware deployments, including loaner devices, ensuring proper asset tracking and configuration.</li><li>Participate in asset management and configuration management to maintain inventory accuracy and compliance.</li></ul><p><b>Customer Service &amp; Communication</b></p><ul><li>Deliver outstanding customer service through multiple support channels, including phone, remote access, and walk-in facilities.</li><li>Provide support across four USDA walk-in facilities, ensuring in-person resolution of technical issues.</li><li>Effectively communicate technical solutions to non-technical users to enhance the overall customer experience.</li></ul><p><b>Flexible &amp; Adaptive Support</b></p><ul><li>Offer flexible, on-demand support to meet fluctuating ticket volumes and project requirements.</li><li>Quickly adapt to increased workload demands and assist with special projects as needed.</li><li>Maintain availability for support during standard business hours, 8:00 AM to 4:30 PM, ensuring consistent coverage.</li></ul><p><b>Qualifications:</b></p><ul><li>Strong technical skills in diagnosing and resolving hardware and software issues.</li><li>Experience with VPN connectivity, networking support, and operating system upgrades.</li><li>Proficiency in account management, software deployments, and computer imaging.</li><li>Familiarity with telecommunications equipment, including VTC, VoIP, and WITS.</li><li>Knowledge of asset and configuration management practices.</li><li>Excellent customer service and communication skills, with a commitment to resolving issues efficiently and professionally.</li></ul><p><b>Preferred Experience:</b></p><ul><li>Experience in federal IT environments, particularly USDA.</li><li>Familiarity with Remedy, ServiceNow or similar ticketing systems.</li><li>Proficiency in supporting printers, peripherals, and networking hardware.</li></ul><p><b>About TechAnax:</b></p><p>TechAnax, a Service Disabled Veteran Owned Small Business (SDVOSB), provides our customers with services and solutions from a company with core values and work ethics reflecting integrity, trust, respect, and accountability. We pride ourselves as a professional services company delivering customized information technology and management solutions.TechAnax is ISO 9001:2015, ISO/IEC 27001:2013, ISO/IEC 20000-1:2018, and ISO/IEC 20243:2018 certified and appraised at CMMI-DEV ML3 and CMMI-SVC ML3. Member of Project Management Institute (PMI) and partnered with a variety of strategic manufacturers. Our solutions and core competencies include Program Management, System Engineering, Software Development, DevOps, Network Design and Engineering, Information Assurance, Service Desk Operations, Unified Communications, Secure Audio/Video Solutions, Data Center Hosting/Consolidation, Cloud Migration Planning, Cloud Hosting, FedRAMP, FISMA, Acquisition Support, Quality Assurance, Independent Verification and Validation, IT Solutions, and Product Sales.</p><p>Pay: $54,000.00 - $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Tier 2 IT Support Specialist

General Dynamics Information Technology

<div></div><div><div><div>Clearance Level
<div>Other</div>
</div><div></div><div>Category
<div>Technical Support Services</div>
</div><div></div><div>Location
<div>Washington, District of Columbia</div>
<i>(</i><i>Onsite Workplace</i><i>)</i>
</div><div>
</div></div><div><div>Key Skills For Success
</div><div><p>Desktop Computers</p>
</div><div><p>Laptops</p>
</div><div><p>Remote Support</p>
</div><div><p>Technical Support</p>
</div><div><p>Troubleshooting</p>
</div></div><div></div><div><div><div><div><div><div>
</div></div></div><div><h5 class="jobSectionHeader"><b>REQ#:</b><b> </b><b>RQ222391</b></h5>
<h5 class="jobSectionHeader"><b>Public Trust:</b><b> </b><b>BI Full 6C (T4)</b></h5>
<h5 class="jobSectionHeader"><b>Requisition Type:</b><b> </b><b>Regular</b></h5>
<h5 class="jobSectionHeader"><b>Your Impact</b></h5>
<p>Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.</p>
<h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div>HELP DESK TECHNICIAN V &ndash; EXECUTIVE SUPPORT TEAM LEAD
<p>Advance the mission while advancing your career. Join GDIT as a Help Desk Technician V and lead a high-performing Executive Support Team delivering white-glove, mission-critical IT services to senior executives, VIP stakeholders, and agency leadership. In this role, you will oversee executive support operations, drive service excellence, and ensure technology services remain aligned with mission objectives within a secure federal environment.</p>
MEANINGFUL WORK AND PERSONAL IMPACT
<p>As a Help Desk Technician V, the work you'll do at GDIT will directly support the mission of the U.S. Department of Education by ensuring executive leadership maintains uninterrupted access to the technology, communications, and collaboration platforms required to lead the Department and serve the American public.</p>
<p>You will play a critical leadership role in managing executive support operations, resolving high-priority technical issues, and driving operational improvements across a complex enterprise environment.</p>
<ul><li><p>Lead and mentor a 4&ndash;6-person Executive Support Team responsible for providing white-glove technical support to senior executives, political appointees, SES personnel, and VIP stakeholders.</p>
</li><li><p>Manage team scheduling, workload distribution, queue health, escalations, and SLA performance to ensure exceptional customer service delivery.</p>
</li><li><p>Collaborate with Service Desk, Engineering, Cybersecurity, Telecommunications, Network Operations, and Field Support teams to resolve complex technical issues and support mission-critical initiatives.</p>
</li><li><p>Drive continuous service improvement through ITIL-based processes, operational reporting, knowledge management, and trend analysis.</p>
</li><li><p>Utilize Microsoft 365, Windows 10/11, Azure Active Directory, ServiceNow, Microsoft Teams, Teams Phone, Intune, MECM/SCCM, VTC platforms, endpoint security tools, and enterprise collaboration technologies.</p>
</li></ul>KEY RESPONSIBILITIESTeam Leadership &amp; Operations
<ul><li><p>Lead, mentor, and develop Executive Support personnel.</p>
</li><li><p>Manage ticket queues, escalations, service metrics, and operational priorities.</p>
</li><li><p>Develop and maintain SOPs, runbooks, and executive support procedures.</p>
</li><li><p>Coordinate executive event support, travel support, and high-visibility technology engagements.</p>
</li><li><p>Provide executive-level communications during incidents and service disruptions.</p>
</li></ul>Executive &amp; VIP Support
<ul><li><p>Deliver white-glove support for executive offices and VIP customers.</p>
</li><li><p>Support Windows 10/11, Microsoft 365, Outlook, Teams, and mobile devices.</p>
</li><li><p>Configure and support Microsoft Teams Rooms, Zoom, Webex, and VTC technologies.</p>
</li><li><p>Support Teams Phone, VoIP services, call routing, voicemail, and delegation services.</p>
</li><li><p>Provide conference room and executive boardroom technology support.</p>
</li></ul>Identity, Endpoint &amp; Device Management
<ul><li><p>Manage user provisioning, onboarding, offboarding, and access management.</p>
</li><li><p>Support Active Directory, Azure AD, Group Policy, and hybrid identity environments.</p>
</li><li><p>Administer endpoint management platforms including Intune, MECM/SCCM, and JAMF.</p>
</li><li><p>Support endpoint compliance, patching, software deployment, and lifecycle management.</p>
</li><li><p>Coordinate hardware repair, warranty services, and vendor support engagements.</p>
</li></ul>Network, Security &amp; Compliance
<ul><li><p>Troubleshoot network connectivity, VPN, MFA, DNS, DHCP, wireless, and remote access issues.</p>
</li><li><p>Support endpoint security solutions including Microsoft Defender for Endpoint, CrowdStrike, and Tanium.</p>
</li><li><p>Partner with cybersecurity teams on vulnerability remediation and incident response activities.</p>
</li><li><p>Maintain compliance with federal security standards, agency policies, and access control requirements.</p>
</li><li><p>Support HSPD-12/PIV processes and continuity of operations (COOP) activities.</p>
</li></ul>ITSM &amp; Continuous Improvement
<ul><li><p>Operate within ServiceNow and ITIL-based service management processes.</p>
</li><li><p>Analyze ticket trends, service metrics, and operational performance indicators.</p>
</li><li><p>Develop KPI dashboards and executive reporting.</p>
</li><li><p>Recommend workflow improvements and knowledge management enhancements.</p>
</li><li><p>Ensure Section 508 accessibility compliance for supported technologies and services.</p>
</li></ul>WHAT YOU'LL NEED TO SUCCEEDEducation
<ul><li><p>Associate of Arts (AA) or Associate of Science (AS) degree in Information Technology, Computer Science, or related field.</p>
</li><li><p>Equivalent combination of education and experience may be considered.</p>
</li></ul>Experience
<ul><li><p>8+ years of related IT support experience (Service Desk, Deskside Support, VIP/Executive Support, or similar).</p>
</li><li><p>2+ years leading a technical support team in a high-touch customer environment.</p>
</li><li><p>Experience supporting senior executives, agency leadership, or VIP customers.</p>
</li><li><p>Federal government experience preferred.</p>
</li></ul>Technical Skills
<ul><li><p>Windows 10/11 Administration</p>
</li><li><p>Microsoft 365 (Outlook, Teams, OneDrive, Office Applications)</p>
</li><li><p>Active Directory and Azure Active Directory</p>
</li><li><p>Group Policy Administration</p>
</li><li><p>Microsoft Teams Phone and VoIP Technologies</p>
</li><li><p>ServiceNow or comparable ITSM platform</p>
</li><li><p>Intune, MECM/SCCM, JAMF</p>
</li><li><p>VPN and Remote Access Technologies</p>
</li><li><p>Mobile Device Support (iOS and Android)</p>
</li><li><p>Endpoint Security Solutions (Microsoft Defender, CrowdStrike, Tanium)</p>
</li><li><p>Network Troubleshooting (DNS, DHCP, Routing, Wireless)</p>
</li></ul>Collaboration &amp; Communication Technologies
<ul><li><p>Microsoft Teams Rooms</p>
</li><li><p>Zoom</p>
</li><li><p>Webex</p>
</li><li><p>VTC and A/V Conference Room Systems</p>
</li><li><p>Executive Boardroom Technology Support</p>
</li></ul>Security Clearance Level
<ul><li><p>Ability to obtain and maintain a Public Trust clearance.</p>
</li></ul>U.S. Citizenship RequiredRole Requirements
<ul><li><p>Exceptional executive-level customer service and communication skills.</p>
</li><li><p>Strong leadership, mentoring, and team development capabilities.</p>
</li><li><p>Ability to perform root cause analysis and drive issue resolution under pressure.</p>
</li><li><p>Ability to work onsite within a federal environment.</p>
</li><li><p>Ability to participate in after-hours support, executive events, and on-call rotations as required.</p>
</li></ul>GDIT IS YOUR PLACE
<p>At GDIT, the mission is our purpose, and our people are at the center of everything we do.</p>
<ul><li><p>Growth: AI-powered career tools that identify career development opportunities and learning paths.</p>
</li><li><p>Support: Internal mobility programs focused on helping you achieve your career goals.</p>
</li><li><p>Rewards: Comprehensive benefits and wellness packages, 401(k) with company match, competitive compensation, and paid time off.</p>
</li><li><p>Community: Award-winning culture of innovation and a military-friendly workplace.</p>
</li></ul>OWN YOUR OPPORTUNITY
<p>Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your commitment to service excellence. Join a team dedicated to supporting executive leadership and advancing the mission of the Department of Education through exceptional technology support and operational excellence.</p>
</div></div><p></p><div><div><div><h3 class="jobSectionHeader"><b>Work Requirements</b></h3>
</div></div><div></div><div><div>Years of Experience
<p>8 + years of related experience</p>
<ul><li>may vary based on technical training, certification(s), <b><i>or</i></b> degree</li></ul>
</div><div></div><div>Certification
<p>ITIL 4 Foundation | PeopleCert - PeopleCert</p>
</div><div></div><div>Travel Required
<p>Less than 10%</p>
</div><div></div><div>Citizenship
<p>U.S. Citizenship Required</p>
</div></div></div></div><div><h3 class="jobSectionHeader"><b>Salary and Benefit Information</b></h3>
<p>The likely hourly rate for this position is between $34.74 - $47.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
</p>
<h3 class="jobSectionHeader"><b>Our Identity Verification Process</b></h3>
<p>As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.</p>
<h3 class="jobSectionHeader"><b>About Our Work</b></h3>
<div></div><p>We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.</p>
<p>Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</p>
<p><i>Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></p></div></div></div></div>

Team Lead Help Desk Technician V (Executive/VIP Support) DC Metro Area

adswizz

<ul><li>Washington, Washington, DC</li>
<li>Broadcast Operations</li>
<li>Regular Employee Full-Time</li>
<li>R-2026-03-40</li>
<li>Office First</li></ul>
<br><div><p><b>Who We Are:</b></p>
<p>SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners - in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.</p>
<p>This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM&rsquo;s vision to life every day.</p>
<p></p><p><b>SiriusXM</b> is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM&rsquo;s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company&rsquo;s advertising sales organization, which operates as SXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.</p>
<p></p><p><b>How you&rsquo;ll make an impact:</b></p>
<p>As part of the Washington DC Uplink Operations Center, you will support real-time satellite uplink and downlink operations, ensuring stability and quality across SiriusXM&rsquo;s broadcast network. This entry-level role provides the foundation for growth into advanced technical and leadership positions within the operations team.</p>
<p></p><p><b>What you&rsquo;ll do:
</b></p><p>As a Uplink Control Center Technician, you will monitor and control satellite uplink and downlink systems in real time, managing signal routing, redundancy, and switching for live and scheduled content. You will identify, document, and escalate system alarms and broadcast anomalies while coordinating with network and broadcast engineering teams to resolve issues. You&rsquo;ll maintain system logs, update incident tickets, follow escalation protocols, and support disaster recovery and maintenance procedures as directed.</p>
<p>The role requires attention to detail, strong situational awareness, and the ability to work effectively in a high-pressure, live broadcast environment. Uplink Control Center Technicians are also responsible for maintaining accurate operational logs, documenting incidents in ticketing systems, and following established escalation and recovery procedures. Through these efforts, they help uphold SiriusXM&rsquo;s reputation for delivering high-quality, reliable audio content to millions of subscribers across North America.</p>
<p></p><p><b>What you'll need</b></p>
<ul><li>0-2 years of experience in broadcast operations, uplink control, or related technical fields</li>
<li>Associate degree in Broadcast Engineering, Electronics, or Communications Technology preferred</li>
<li>Strong analytical, troubleshooting, and documentation skills</li>
<li>Ability to support a 24/7 facility, including holidays and weekends</li>
<li>Strong analytical, troubleshooting, and technical writing skills.</li>
<li>Monitor and control satellite uplink and downlink systems in real time</li>
<li>Manage signal routing, redundancy, and switching for live and scheduled content.</li>
<li>Identify, document, and escalate system alarms and broadcast anomalies</li>
<li>Coordinate with network and broadcast engineering teams to resolve service issues</li>
<li>Maintain system logs, update incident tickets, and follow escalation protocols</li>
<li>Support disaster recovery and maintenance procedures as directed</li>
<li>Able to support a 24/7 facility; able to work holidays, weekends, and occasional overtime. This is a fixed shift position, but subject to change based on operational requirements</li>
<li>Basic understanding of uplink and broadcast infrastructure, including audio and metadata encoding, encryption, and RF systems</li>
<li>Knowledge of baseband and IP signal routing using Linux and web-based tools</li>
<li>Familiarity with Ops Genie, ELK, or Splunk for monitoring and alerting</li>
<li>Basic knowledge of ServiceNow, Jira, or similar tools for ticketing and incident tracking</li>
<li>Experience with automation and/or AI tools such as chatGPT, Gemini, etc</li>
<li>Collaborates across operations and engineering teams to ensure continuity</li>
<li>Supports SiriusXM&rsquo;s reputation for high-quality, reliable broadcast delivery</li>
<li>Effective written and verbal communicator</li>
<li>Team player capable of working under pressure in a live broadcast environment</li>
</ul><p></p><p><b><i>This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., &lsquo;Green Card Holder&rsquo;), Political Asylee, or Refugee</i></b></p>
<p></p><p>At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $70,500 to $97,500 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.</p>
<p></p><p>Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism, and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.</p>
<p></p><p>The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.</p>
R-2026-03-40</div>

Technician, Uplink Control Center (UCC)

SiriusXM

<div>Responsibilities:
<p><b>
Who We Are:</b></p><p>
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners - in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.</p><p>
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM&rsquo;s vision to life every day.</p><p></p><p><b>
SiriusXM</b> is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM&rsquo;s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company&rsquo;s advertising sales organization, which operates as SXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.</p><p></p><p><b>
How you&rsquo;ll make an impact:</b></p><p>
As part of the Washington DC Uplink Operations Center, you will support real-time satellite uplink and downlink operations, ensuring stability and quality across SiriusXM&rsquo;s broadcast network. This entry-level role provides the foundation for growth into advanced technical and leadership positions within the operations team.</p><p></p><p><b>
What you&rsquo;ll do:
</b></p><p>As a Uplink Control Center Technician, you will monitor and control satellite uplink and downlink systems in real time, managing signal routing, redundancy, and switching for live and scheduled content. You will identify, document, and escalate system alarms and broadcast anomalies while coordinating with network and broadcast engineering teams to resolve issues. You&rsquo;ll maintain system logs, update incident tickets, follow escalation protocols, and support disaster recovery and maintenance procedures as directed.</p><p>
The role requires attention to detail, strong situational awareness, and the ability to work effectively in a high-pressure, live broadcast environment. Uplink Control Center Technicians are also responsible for maintaining accurate operational logs, documenting incidents in ticketing systems, and following established escalation and recovery procedures. Through these efforts, they help uphold SiriusXM&rsquo;s reputation for delivering high-quality, reliable audio content to millions of subscribers across North America.</p><p></p><p><b>
What you'll need</b></p><ul><li>
0-2 years of experience in broadcast operations, uplink control, or related technical fields</li><li>
Associate degree in Broadcast Engineering, Electronics, or Communications Technology preferred</li><li>
Strong analytical, troubleshooting, and documentation skills</li><li>
Ability to support a 24/7 facility, including holidays and weekends</li><li>
Strong analytical, troubleshooting, and technical writing skills.</li><li>
Monitor and control satellite uplink and downlink systems in real time</li><li>
Manage signal routing, redundancy, and switching for live and scheduled content.</li><li>
Identify, document, and escalate system alarms and broadcast anomalies</li><li>
Coordinate with network and broadcast engineering teams to resolve service issues</li><li>
Maintain system logs, update incident tickets, and follow escalation protocols</li><li>
Support disaster recovery and maintenance procedures as directed</li><li>
Able to support a 24/7 facility; able to work holidays, weekends, and occasional overtime. This is a fixed shift position, but subject to change based on operational requirements</li><li>
Basic understanding of uplink and broadcast infrastructure, including audio and metadata encoding, encryption, and RF systems</li><li>
Knowledge of baseband and IP signal routing using Linux and web-based tools</li><li>
Familiarity with Ops Genie, ELK, or Splunk for monitoring and alerting</li><li>
Basic knowledge of ServiceNow, Jira, or similar tools for ticketing and incident tracking</li><li>
Experience with automation and/or AI tools such as chatGPT, Gemini, etc</li><li>
Collaborates across operations and engineering teams to ensure continuity</li><li>
Supports SiriusXM&rsquo;s reputation for high-quality, reliable broadcast delivery</li><li>
Effective written and verbal communicator</li><li>
Team player capable of working under pressure in a live broadcast environment</li></ul><p></p><p><b><i>
This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., &lsquo;Green Card Holder&rsquo;), Political Asylee, or Refugee</i></b></p><p></p><p>
At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $70,500 to $110,500 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.</p><p></p><p>
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism, and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.</p><p></p><p>
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.</p></div>

Koniag Government Services

Eagle Harbor Solutions, LLC a Koniag Government Services company, is seeking a Senior Systems Analyst with a Top-Secret security clearance to support EHS and our government customer in Washington, DC.
<br><br>
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Build, upgrade, manage and maintain VMware environments to include ESXi hosts, vCenter with advanced configuration i.e., Cluster, HA, DRS, vMotion, Distributed virtual switch, etc.</li>
<li>Configure and deploy Microsoft SQL Server 2019.</li>
<li>Operate, maintain, configure and update a Microsoft Server 2016 environment that extends to three (3) remote sites.</li>
<li>Install, configure, and administer enterprise storage systems to include Dell EMC Dell VNXE products, with a focus on Veeam.</li>
<li>Provide support for configuration, deployment and troubleshooting VMware vSphere 6.x and 7.x</li>
<li>Experience with DNS, DHCP, Group Policy Object, Domain Controller, Active Directory and WSUS.</li>
<li>Deploy upgrades and patches to server hardware and software components in physical and virtual environments as required.</li>
<li>Configure and maintain Symantec Endpoint Protection server.</li>
<li>Manage the upgrade and maintenance of the HP products to include iLO firmware and OS Software.</li>
<li>Support MDM (Mobile Device Management) administration.</li>
<li>Assist with the assessment of vendor development/test strategies, perform systems troubleshooting to isolate and diagnose common problems.</li>
<li>Document processes and procedures and participate in team documentation reviews</li>
<li>Provide operational support of Cloud servers directly or in conjunction with Cloud Service Provider (CSP) such as Amazon Web Services (AWS), performance monitoring, backups, etc.</li>
<li>Manage user account access and periodic validation per Foreign Affairs Manual (FAM)/Foreign Affairs Handbook (FAH) requirements.</li>
<li>Maintain procedural and technical security compliance, examples: Authority to Operate (ATO) via approved/current Assessment and Authorization (A&A), patched servers, current anti-virus, etc.</li>
<li>Function as point of contact when working with vendors to submit service/support tickets and troubleshooting issues.</li>
<li>Participate in daily standups and submit weekly status reports.</li>
</ul>
<b>Required Skills:</b><br>
<ul>
<li>Six (6) Years of experience in Systems Engineering and/or Systems Administration with Bachelor’s in Science; Four (4) Years with Masters; 0 Years with PhD; or 10 years of Systems Administration experience without a degree.</li>
<li>Existing Clearance Required: Active Top-Secret clearance (the candidate may start with the Secret clearance with the understanding that he will be put up for a clearance upgrade immediately upon start).</li>
<li>Report onsite four (4) days a week.</li>
<li>Demonstrated experience in VMware tools such as vSphere, ESXi hosts; ability to fully manage and implement Virtual Machines without guidance and proven past experience in doing so.</li>
<li>Demonstrated experience in managing Storage Area Network (SAN) such as Dell VNXE and Dell EMC, Veeam.</li>
<li>Demonstrated experience in configuring and managing domain controllers and domain services, multi-factor authentication (MFA), Symantec Endpoint Protection (SEP), Windows Server 2016, Windows Server Update Services (WSUS), and System Center Configuration Manager (SCCM)</li>
<li>Demonstrated experience in server management/administration, hardware maintenance, and backup procedures.</li>
<li>Demonstrated experience in managing enterprise images and packages, ensuring timely deployments of software/security updates, integrating new hardware and software into existing infrastructure.</li>
<li>Demonstrated experience in identity and device management (i.e., Active Directory, Single Sign on).</li>
<li>Demonstrated experience in Amazon Web Services</li>
<li>Demonstrated understanding of cloud productivity suites including Microsoft’s Office 365 and Google G-Suite.</li>
<li>Demonstrated understanding of database administration, best network and security practices, virtual LAN configurations.</li>
<li>Demonstrated understanding of protocols such as DHCP, DNS, HTTP/HTTPS, LDAP, SMTP, SNMP, SSH, Telnet, TCP, and UDP.</li>
<li>Demonstrated understanding of scripting and programming languages such as PowerShell and PowerCLI.</li>
</ul>
<b>Clearance Requirement:</b><br>
<ul>
<li>Active Top-Secret clearance (the candidate may start with the Secret clearance with the understanding that he will be put up for a clearance upgrade immediately upon start)</li>
</ul>
<b>Desired Skills:</b><br>
<ul>
<li>Demonstrated experience in creating, updating, reviewing, and maintaining documentation.</li>
<li>Demonstrated ability to master new skills, tools, and technologies.</li>
</ul>
<b>Preferred Certifications:</b><br>
<ul>
<li>VMWare Version 6.7/7.0, Microsoft MCSE, Security+, Server+</li>
</ul>
Our Equal Employment Opportunity Policy
<br>The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
<br>The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
<br><br>
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
<br><br>
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Senior Systems Analyst

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Team Lead Help Desk Technician V (Executive/VIP Support) DC Metro Area

Technician, Uplink Control Center (UCC)

Technician, Uplink Control Center (UCC)

Senior Systems Analyst