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NIMA Corporation

<div></div><div>Nash Harbor Solutions (NHS) is seeking qualified and motivated IT Help Desk Specialists (Journeyman Computer Support Specialists) to support a Federal customer in Washington, DC. This position is contingent upon contract award and offers the opportunity to provide critical enterprise IT support services in a dynamic, mission-focused environment.
The selected candidate will play a key role in supporting end users across Windows, macOS, and mobile device environments while contributing to endpoint management, identity and access administration, cybersecurity compliance, and enterprise technology modernization initiatives. Successful candidates will possess strong technical troubleshooting skills, a customer-focused mindset, and the ability to thrive in a fast-paced Federal IT environment.<div>
This position is expected to be primarily onsite in Washington, DC, with occasional support at alternate facilities in Virginia. If you are passionate about delivering exceptional technical support, solving complex IT challenges, and supporting mission-critical operations, we encourage you to apply and join our growing team of professionals dedicated to serving Federal customers.</div><div> 
Responsibilities</div> 
The IT Help Desk Specialist (Journeyman Computer Support Specialist) will perform the following duties:<div><ul><li>
Provide advanced technical support and troubleshooting services for agency personnel across Windows, macOS, and mobile device environments.</li><li>
Inspect, image, configure, inventory, and deploy desktop computers, laptops, mobile devices, and related hardware in accordance with agency standards.</li><li>
Install, configure, maintain, troubleshoot, and repair hardware, software, peripherals, operating systems, firmware, and security updates.</li><li>
Register, configure, and support enterprise mobile devices using approved Mobile Device Management (MDM) platforms.</li><li>
Deploy software packages and configuration baselines using endpoint management tools such as Ivanti, KACE, Microsoft Intune, JAMF, or equivalent technologies.</li><li>
Execute system validation and verification testing to ensure devices meet security, imaging, and compliance requirements.</li><li>
Diagnose and resolve complex hardware, software, authentication, identity management, network connectivity, and endpoint performance issues.</li><li>
Administer Microsoft Entra ID (Azure AD) and Active Directory environments, including user account provisioning, group policy adjustments, and identity lifecycle management.</li><li>
Support macOS administration, including device enrollment, configuration profiles, FileVault management, and enterprise authentication integration.</li><li>
Provide Tier II technical support while assisting Tier I personnel through mentoring, technical guidance, escalation support, and development of standard operating procedures.</li><li>
Create, update, and maintain technical documentation, knowledge base articles, user guides, and standard operating procedures.</li><li>
Coordinate with Service Desk, Network Operations, Cloud Services, Engineering, and Cybersecurity teams to resolve technical issues and support enterprise operations.</li><li>
Communicate effectively with end users regarding ticket status, issue resolution, and technical guidance while maintaining exceptional customer service.</li><li>
Replace defective or obsolete hardware and software components and maintain accurate asset inventory records.</li><li>
Analyze recurring technical issues and problem trends, identify root causes, recommend process improvements, and implement corrective actions.</li><li>
Apply Zero Trust security principles and information assurance best practices when supporting endpoint devices, identity management, and customer systems.</li><li>
Perform secure media sanitization and destruction using approved tools and maintain required documentation.</li><li>
Support workstation refreshes, system migrations, hardware deployments, and data recovery activities.</li><li>
Participate in patch management, vulnerability remediation, imaging improvements, endpoint automation, and configuration management initiatives.</li><li>
Assist with incident response, outage resolution, emergency support, and other special IT projects as assigned by the Contracting Officer's Representative (COR).</li></ul></div><div></div> 
Minimum Qualifications:<div><ul><li>
Experience providing enterprise-level technical support for Windows and macOS operating systems.</li><li>
Experience deploying, configuring, imaging, and maintaining desktop computers, laptops, and mobile devices.</li><li>
Experience supporting endpoint management platforms such as Microsoft Intune, JAMF, Ivanti, KACE, or similar enterprise management solutions.</li><li>
Experience administering Microsoft Entra ID (Azure Active Directory), Active Directory, Multi-Factor Authentication (MFA), and Identity and Access Management (IAM).</li><li>
Experience troubleshooting authentication, connectivity, endpoint performance, and operating system issues.</li><li>
Working knowledge of cloud and hybrid environments, including AWS-hosted resources and identity integrations.</li><li>
Knowledge of Zero Trust architecture, endpoint security, patch management, configuration management, and automated deployment processes.</li><li>
Strong analytical, troubleshooting, and customer service skills.</li><li>
Excellent written and verbal communication skills with the ability to prepare technical documentation and mentor junior personnel.</li><li>
Ability to prioritize multiple tasks while delivering responsive, high-quality customer support in a fast-paced enterprise environment.</li></ul></div>
Preferred Certifications:<div><ul><li>
CompTIA Security+</li><li>
Microsoft Certified: Endpoint Administrator Associate (or equivalent)</li><li>
Apple Certified IT Professional</li><li>
AWS Certified Cloud Practitioner (or higher)</li><li>
ITIL Foundation Certification</li><li>
AWS Certified SysOps Administrator &ndash; Associate</li></ul></div>
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a closely related field</li></ul><div></div> 
Security Requirements:
Contractor personnel must be U.S. citizens, lawful permanent residents, or H-1B visa holders who satisfy all contract eligibility requirements. Personnel must successfully complete an FBI fingerprint-based background investigation, comply with all CBO security requirements, complete required cybersecurity and security awareness training, and execute all required non-disclosure agreements prior to performing work.
Support Hours: Normal support hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Contractor personnel are expected to work approximately 40 hours per week. Occasional work outside normal business hours may be required to support system outages, emergencies, maintenance activities, or other mission requirements. All overtime must receive prior Government approval.
Place of Performance:
Primary work location: Congressional Budget Office (CBO), Ford House Office Building, 2nd and D Streets SW, Washington, DC
Occasional support may be required at designated CBO alternate facilities in Manassas, Virginia and Ashburn, Virginia.
Travel: No routine travel is anticipated.<div>
Benefits: Medical, Dental, Vision, Flexible Spending Health &amp; Dependent Care Plans, Transit &amp; Parking Spending Plan, Paid Time Off, 401(k) Retirement Savings Plan with Company Match, Parental Leave, Free Life Insurance, Supplemental Life Insurance Plans, Employee Assistance Plan, Tuition Reimbursement, and Referral Bonuses.</div><div></div><div> 
Physical Demands:</div><div>
While performing the duties of the job, the incumbent will be exposed to normal demands associated with an office environment. Ability to work on a computer for long periods, and communicate with individuals by telephone, email, and face to face. This position requires the incumbent to have the ability to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus.</div><div></div><div> 
Work Environment:</div><div>
The noise level in the work environment is usually light to medium.</div><div></div> 
Company Overview: Nash Harbor Solutions (NHS) is an SBA-certified Alaska Native Corporation (ANC) 8(a) small business delivering innovative management consulting, enterprise IT, cybersecurity, engineering, acquisition, and mission support services to Federal civilian and Department of Defense customers. NHS combines deep technical expertise with proven program management capabilities to provide secure, scalable, and mission-focused solutions that enable modernization, operational excellence, and measurable results across complex Federal environments.
NHS is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in accordance with all applicable laws, including VEVRAA protections for covered veterans. NHS will not discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of others, consistent with applicable law. Nash Harbor Solutions is an E-Verify employer.
NHS maintains operations in Alexandria, Virginia, with its parent Alaska Native Corporation headquartered in Anchorage, Alaska, supporting Federal customers nationwide.</div>

IT Help Desk Specialist

KMRG, LLC

<div>Title: IT Help Desk Specialist 
Location: Washington, DC 
Schedule: Full-time, onsite Monday-Friday 
Salary: $108,000 - $125,000 
 
We are seeking an experienced IT Help Desk Specialist to support the Congressional Budget Office (CBO) in Washington, DC. Your scope of work will include supporting CBO&rsquo;s IT service environment through user support, endpoint operations, access support, technology coordination, and routine service improvements that help agency staff work securely and efficiently. 
 
This is a full-time opportunity in which we&rsquo;ll provide competitive pay, job stability, and security. 
 
Apply today! 
 
RESPONSIBILITIES 
Support Help Desk &amp; User Support<ul><li>
Manage help desk requests through CBO&rsquo;s ticketing system from intake through resolution</li><li>
Support a moderate ticket workload with occasional advanced troubleshooting needs</li><li>
Provide timely technical support to CBO staff for hardware, software, and endpoint issues</li><li>
Troubleshoot mobile device, authentication, connectivity, and secure access issues</li><li>
Guide users on equipment, collaboration tools, cloud services, and self-service resources</li><li>
Deliver clear ticket updates, resolution notes, and user communications through approved channels</li><li>
Respond to assigned daily office technology support needs</li><li>
Assist with conference room technology support and related user assistance</li></ul>
Device Deployment &amp; Endpoint Support<ul><li>
Prepare computer equipment for deployment using onboarding and division-specific requirements</li><li>
Image, configure, deploy, validate, and inventory Windows desktops for end users</li><li>
Configure, deploy, validate, and inventory macOS systems for end users</li><li>
Validate deployed devices against approved security baselines and inventory records</li><li>
Install, troubleshoot, maintain, upgrade, and patch employee hardware and software</li><li>
Maintain peripheral components, firmware updates, and approved security configurations</li><li>
Register and configure iOS and Android devices in enterprise MDM platforms</li><li>
Load and verify software packages through approved imaging and patching tools</li><li>
Check configuration baselines through Ivanti EPM, KACE, or equivalent tools</li><li>
Support workstation deployments, refreshes, data migrations, and recovery operations</li></ul>
System Administration &amp; Troubleshooting<ul><li>
Diagnose MFA failures, identity anomalies, endpoint irregularities, and access issues</li><li>
Resolve network connectivity problems and endpoint performance issues using sound judgment</li><li>
Analyze Windows Event Viewer data to identify errors, patterns, and corrective actions</li><li>
Review macOS Console diagnostics, system logs, and monitoring data to resolve issues</li><li>
Monitor log output to validate image integrity, patch levels, and security compliance</li><li>
Administer Microsoft Entra ID / Active Directory environments with IAM governance</li><li>
Support user account provisioning, group policy adjustments, and identity lifecycle management</li><li>
Manage macOS and iOS enrollment, configuration profiles, FileVault, and authentication integration</li><li>
Apply JAMF and Microsoft Intune for endpoint automation and configuration management</li><li>
Use approved endpoint tools to support automation, policy enforcement, and device management</li></ul>
Security &amp; Asset Support<ul><li>
Validate image integrity, patch levels, endpoint security policies, and approved configurations</li><li>
Apply information security and information assurance principles in customer support activities</li><li>
Support encryption, data loss prevention, and secure credential handling during support work</li><li>
Assist with patch management and vulnerability remediation cycles across supported endpoints</li><li>
Coordinate remediation of critical and high-severity findings based on Nessus scan results</li><li>
Replace defective or obsolete components and document hardware, software, and asset changes</li><li>
Perform secure drive sanitization and destruction using BitRaser or other approved tools</li><li>
Maintain required documentation and certificates for secure drive destruction activities</li></ul>
Documentation &amp; Team Coordination<ul><li>
Create SOPs, knowledge base articles, user guides, technical procedures, and automation scripts</li><li>
Document technical procedures in a clear format for users and internal support teams</li><li>
Support Tier I personnel by promoting best practices, reviewing escalations, and resolving issues</li><li>
Coordinate with Service Desk and Network Operations teams on support and escalation needs</li><li>
Partner with Cloud Services, Engineering, Development, and Cybersecurity teams as needed</li><li>
Identify recurring problem trends and recommend practical mitigation strategies</li><li>
Recommend remedial actions such as driver updates, policy changes, or imaging corrections</li><li>
Assist with outages, service disruptions, emergencies, and incident response activities</li></ul> 

REQUIRED BACKGROUND
<ul><li>Experience with imaging, deployment, configuration management, and security baselines</li><li>
Experience using Ivanti, KACE, Microsoft Intune, JAMF, or similar endpoint tools</li><li>
Experience deploying software, managing devices, enforcing policies, and automating routine tasks</li><li>
Experience supporting AWS-hosted resources, identity services, and hybrid infrastructure integrations</li><li>
Strong understanding of advanced system administration and patch management</li><li>
Strong understanding of baseline configuration and automated imaging processes</li><li>
Strong understanding of cloud and hybrid environment management</li><li>
Strong understanding of Zero Trust security principles</li><li>
Knowledge of organizational security, compliance, and configuration standards</li><li>
Excellent customer service and problem-solving skills</li></ul> 

REQUIRED CAPABILITIES<ul><li>
Must be able to support macOS and Windows systems in an enterprise environment</li><li>
Ability to manage and troubleshoot Microsoft Entra ID / Active Directory services</li><li>
Ability to support MFA, role-based access controls, and AWS-integrated identity solutions</li><li>
Ability to diagnose authentication, connectivity, and endpoint performance issues</li><li>
Ability to analyze system logs, Windows Event Viewer data, and macOS Console diagnostics</li><li>
Ability to coordinate with Service Desk, Network Operations, and Cybersecurity teams</li><li>
Ability to support timely investigation, escalation, and remediation of technical issues</li><li>
Ability to troubleshoot and improve endpoint deployment workflows</li><li>
Ability to ensure endpoint, user, and network interactions follow security standards</li><li>
Ability to communicate clearly and effectively with users and technical teams</li><li>
Ability to document technical procedures and create user-friendly guides</li><li>
Ability to mentor Level I technicians and strengthen Service Desk capability</li><li>
Ability to prioritize tasks, meet tight deadlines, and remain professional and responsive</li></ul> 

LOCATION
<ul><li>Washington, DC 20515</li></ul> 

TRAVEL<ul><li>
Travel may be required</li></ul> 

WORK HOURS<ul><li>
Monday&ndash;Friday, 40 hours per week</li></ul> 

TELEWORK<ul><li>
N/A</li></ul> 

CLEARANCE<ul><li>
U.S. citizenship required as it supports the U.S. federal government
</li></ul> 
CLIENT<ul><li>
 Congressional Budget Office (CBO)</li></ul> 

EMPLOYMENT CLASSIFICATION<ul><li>
Employment Classification Eligibility &mdash; Exempt
</li></ul> 
****************** 
 
KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law. 
 
Other Considerations. Applicants will be subject to a background investigation. Individual&rsquo;s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time. 

rNO5p5LJry</div>

Neal R. Gross & Company

<div><div><div>OverviewNeal R. Gross and Co. is a leading Court Reporting and Transcription services company based out of the Washington, DC area with work across the country. Our clients include local, state and federal courts, the House of Representatives, Department of Defense and clients in the private sector. We are looking for experienced Court Reporters to work on a contract basis to visit client sites in their local area. You will use specialized equipment to create an accurate record of proceedings in numerous places including legal courts, non-profit board rooms, and depositions. We are very flexible and looking for candidates that can work anywhere from a few jobs a month to 2-3 per week.Location: IN-PERSON - client sites in your local areaResponsibilitiesTakes down the proceeding using Machine Shorthand, Voice, or Digital captureCapture verbatim proceedings of courts, meetings, depositions, and hearingsAdminister oaths and participate in depositions, hearings, and other legal proceedingsTransport, set up, and operate equipment to capture the record accuratelyPerform advance preparation for assignments, including building job worksheets, reviewing case information, and ensuring proper hardware setupEnsure all exhibits are secured, proper file backups are performed, and required worksheets are completed and uploaded at the close of the proceedingMaintain all required reports and logs and respond promptly to communicationsRepresent NRGCO professionally in all proceedings and interactionsInteract with high-level clients (Federal Govt, State Govt, Private Industry)QualificationsPRIOR EXPERIENCE AND EQUIPMENT IS REQUIRED| NO training is provided1+ years working as a Court ReporterStrong attention to detailReliably punctual and deadline-orientedCan-do attitude and excellent work-ethicAbility to work independentlyOrganizational and time-management aptitudeExceptional problem-solving and communication skillsExcellent English language skillsProficient with technologyAbility to pass security screening for access to client sites, including government buildingsNCRA, AAERT, or NVRA certification strongly preferredHere is a link to a day in the life of a Neal R Gross &amp; Co Court Reporter!20250623_204707000_iOS.MOVThis is a contract position and compensation is commensurate with candidate's experience.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.#J-18808-Ljbffr
</div></div><div>OverviewNeal R. Gross and Co. is a leading Court Reporting and Transcription services company based out of the Washington, DC area with work across the country. Our clients include local, state and federal courts, the House of Representatives, Department of Defense and clients in the private sector. We are looking for experienced Court Reporters to work on a contract basis to visit client sites in their local area. You will use specialized equipment to create an accurate record of proceedings in numerous places including legal courts, non-profit board rooms, and depositions. We are very flexible and looking for candidates that can work anywhere from a few jobs a month to 2-3 per week.Location: IN-PERSON - client sites in your local areaResponsibilitiesTakes down the proceeding using Machine Shorthand, Voice, or Digital captureCapture verbatim proceedings of courts, meetings, depositions, and hearingsAdminister oaths and participate in depositions, hearings, and other legal proceedingsTransport, set up, and operate equipment to capture the record accuratelyPerform advance preparation for assignments, including building job worksheets, reviewing case information, and ensuring proper hardware setupEnsure all exhibits are secured, proper file backups are performed, and required worksheets are completed and uploaded at the close of the proceedingMaintain all required reports and logs and respond promptly to communicationsRepresent NRGCO professionally in all proceedings and interactionsInteract with high-level clients (Federal Govt, State Govt, Private Industry)QualificationsPRIOR EXPERIENCE AND EQUIPMENT IS REQUIRED| NO training is provided1+ years working as a Court ReporterStrong attention to detailReliably punctual and deadline-orientedCan-do attitude and excellent work-ethicAbility to work independentlyOrganizational and time-management aptitudeExceptional problem-solving and communication skillsExcellent English language skillsProficient with technologyAbility to pass security screening for access to client sites, including government buildingsNCRA, AAERT, or NVRA certification strongly preferredHere is a link to a day in the life of a Neal R Gross &amp; Co Court Reporter!20250623_204707000_iOS.MOVThis is a contract position and compensation is commensurate with candidate's experience.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.#J-18808-Ljbffr
</div><div><h3 class="jobSectionHeader">Government Careers</h3>
<div>Government jobs offer stability, competitive benefits, and the chance to make a meaningful impact on your community and country.
Whether you&rsquo;re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service.
Explore positions across a wide range of fields and take the first step toward a rewarding future in public service.
</div>Show more</div></div>
 <div></div><div><div><div><ul><li><h1 class="jobSectionHeader">Court Reporter with Government Security Clearance (contract)</h1>
</li><li>Neal R. Gross &amp; Company
</li><li>Washington, DC 20022 United States View Map</li>
</ul><ul><li>Posted: Jul 11, 2026</li>
<li>Location: Washington,DC</li>
</ul><ul><li>Full Time</li>
<li>Federal Government</li>
<li>Legal Services</li></ul></div></div></div><div></div>

Court Reporter with Government Security Clearance (contract)

Hillis-Carnes Engineering Associates, Inc.

<div>HURRY! $500 SIGN-ON BONUS* $$$ for all new hires! An additional bonus for one year of service!
Founded in 2015, Hillis-Carnes Capitol Services, PLLC (HCCS) is a top-tier, multi-disciplined, employee-owned, engineering firm with a demonstrated history of success! We're looking for motivated candidates to fill the roles of Entry-level or Senior-level Engineering Technician in our office located in Washington, DC. Competitive starting pay based on prior experience, overtime work available, and $500 signing bonus! These are great starting roles in the engineering and construction industries!
Responsibilities:<ul><li>
Perform field observations and testing of construction materials including soil, concrete, asphalt, masonry, reinforcing steel, and sprayed-on fireproofing.</li><li>
Report observations and findings to project team verbally and/or in writing.</li><li>
Interacting with senior staff members on a variety of projects, as needed.</li><li>
Promoting a safe workplace and proper use of PPE.</li><li>
Successfully complete necessary certifications (company-paid) to perform testing and inspection tasks.<ul><li>
Pay raises will be provided for successful completion of certifications!</li></ul></li></ul>
Qualifications:<ul><li>
High School degree or GED equivalent (Associate's or Bachelor's degree in Engineering or Geology a plus)</li><li>
Valid (ACI, AWS, ICC, NICET, NRCA, etc.) certifications are a plus and will result in higher starting pay!</li><li>
Ability to meet pre-employment criteria, including motor vehicle record.</li><li>
Provide suitable personal car for use on job sites. Mileage will be reimbursed.</li><li>
Possess good oral and written communication skills.</li><li>
Ability to perform basic mathematic computations.</li><li>
Interest in working outdoors on construction sites.</li><li>
Ability to lift and/or move up to 60-80 pounds.
</li></ul>Compensation and Benefits:<ul><li>
$500 signing bonus!</li><li>
Competitive starting pay based on prior experience.</li><li>
Overtime work available.</li><li>
Company stock as an employee owner!</li><li>
100% Employer-Paid Benefits, that include including Long-Term Disability, Basic Life &amp; Employee Assistance Program).</li><li>
Healthcare and dental insurance (w/ Health Savings Account Option)</li><li>
Disability insurance</li><li>
401k with Company Match.</li><li>
Tuition reimbursement.</li><li>
Generous compensation for Employee-Referrals.</li></ul>
Check out our website to learn more about us at www.hilliscarnesdc.com!
Minorities and Woman are encouraged to apply.
EOE
*$250 sign-on bonus paid after successfully completing 90 days*; $250 paid after one year of service.</div>

Engineering Technician

Cubic Corporation

<div><h1 class="jobSectionHeader">Business Unit:</h1>
Cubic Transportation Systems<h1 class="jobSectionHeader">
Company Details:</h1>
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people&rsquo;s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
 
 
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.<h1 class="jobSectionHeader">
Job Details:</h1>
As Program Manager for the Southeast Region, you will steer the delivery of next-generation automated fare collection (AFC) and transit payment ecosystems for major public transit agencies, primarily across Washington DC, Maryland, and Virginia. This is not a standard IT rollout&mdash;you will manage highly visible, mission-critical infrastructure projects where complex software integration meets physical, real-world station and bus deployments.
You will lead cross-functional, global engineering, product, and supply chain teams to deliver robust, account-based ticketing and virtual card systems on time and within budget. Acting as the primary bridge between our technical architects and executive agency stakeholders, you will navigate evolving scope, demanding compliance frameworks, and high-stakes deployment schedules.
Key Responsibilities<ul><li>
End-to-End Program Delivery: Direct all lifecycle phases of complex system integration projects&mdash;from initial requirements gathering and design review through field testing, safety certification, and full revenue operations.</li><li>
Global Team Coordination: Synchronize workstreams across geographically distributed teams (including offshore software development, hardware manufacturing, and localized field engineering) to maintain a unified master schedule.</li><li>
Stakeholder &amp; Client Management: Serve as the trusted, single point of contact for regional transit agency leadership. Confidently manage expectations, facilitate progress reviews, and negotiate technical or operational scope changes.</li><li>
Financial &amp; Risk Governance: Maintain absolute fiscal oversight of programs exceeding $25M in value. Proactively identify, track, and mitigate technical risks, supply chain bottlenecks, and deployment variances before they impact milestones.</li><li>
Subcontractor &amp; Vendor Oversight: Manage critical third-party vendors and field installers, ensuring strict adherence to Key Performance Indicators (KPIs), service level agreements (SLAs), and rigorous regional transit safety standards.</li></ul>
Position Requirements 
Ideal candidate must balance rigorous, structured program management and engineering methodologies with the political acumen required to manage public agency clients.
Minimum Qualifications<ul><li>
Experience: Minimum of 6&ndash;8 years of progressive program management experience, specifically leading large-scale system integration projects within transit fare collection, electronic payments, tolling, or highly parallel mission-critical public infrastructure.</li><li>
Education: Bachelor&rsquo;s degree</li><li>
Methodologies &amp; Tools: Proven mastery of both Agile and Waterfall project management frameworks. Deep proficiency with enterprise scheduling and tracking software (e.g., MS Project, Jira, Confluence).</li><li>
Leadership: Demonstrated experience leading matrixed, global teams across multiple time zones without direct line-reporting authority.</li><li>
Location &amp; Mobility: Must be based in or willing to relocate to the DMV region. Ability to travel frequently to local client sites and regional transit hubs for field alignment, compliance testing, and executive governance meetings.</li></ul>
Preferred Qualifications<ul><li>
Education: Degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, Computer Science, or a related technical discipline.</li><li>
Industry Credentials: PMP (Project Management Professional) certification and/or Scrum Master (CSM) certification is highly desirable.</li><li>
Domain Expertise: Deep technical familiarity with Account-Based Ticketing (ABT), open payments (EMV contactless), mobile ticketing applications, virtual transit cards, and regional data clearinghouse operations.</li><li>
Procurement Knowledge: Strong working knowledge of public sector procurement processes, Federal Transit Administration (FTA) guidelines, and regional transit agency operating environments in the DMV.</li></ul>
&lrm;
Cubic Pay Range:
$103,506.00 - $170,000.00* + benefits.
&lrm; &lrm;<ul><li>Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market.
</li></ul>&lrm;
The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
&lrm;
&lrm;<h1 class="jobSectionHeader">
Worker Type:</h1>
Employee
&lrm;
We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.</div>

Program Manager

<div>UDR, Inc. is seeking a Multi Site Community Director to join our team in Washington DC.

GENERAL SUMMARY OF DUTIES: The Community Director focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering positive relationships with community residents. Position may have supervision over a direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations. 
 
SUPERVISION RECEIVED: Reports directly to the Senior Community Director, District Manager or Regional Manager

SUPERVISION EXERCISED: Supervision of two or more associates is required for exempt status, 1 or less for non-exempt status. Direct reports may include the Resident Service Manager, the Resident Service Coordinator(s) and/or Resident Service Specialist(s).

Exempt/Non-exempt status will depend on the supervisory responsibilities in accordance with FSLA guidelines. 2 or more direct reports = Exempt Status; 1 or less direct reports = Non-exempt Status.

ESSENTIAL FUNCTIONS:

Asset Quality 
Ensure community is ready for business and meets established physical standards daily as listed below:

1. Walk community daily; open and close all &ldquo;showing&rdquo; units. Monitor property including office space, restrooms, amenity areas, parking lot and &ldquo;showing&rdquo; units to ensure they meet UDR&rsquo;s quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
 
2. Refresh community&rsquo;s signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.

Customer Service 
Provide the best standard of quality and service through resident relations:

1. Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service. 
2. Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.

3. Conduct move-in orientation sessions for new residents and drive annual renewal conversations with existing residents as needed.
 
4. Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
 
5. Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.

Financial 
Complete various accounting and financial functions associated with driving and supporting community operations:

1. Work closely with Business Manager to complete required financial responsibilities. 
2. Conduct Purchase Card (P-card) reconciliation for community.

Personnel (if applicable) 
Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance:
1. Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
 
2. Hire and train new staff and develop staff to maximize potential. 
3. Train district property staff including RSMs, CDs and other personnel as needed and requested by AD/RM/DM. (Senior Community Director) 
4. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers. 
5. Approve time records and requests for time off.

Vendor Management 
Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems:
1. Manage vendor keys according to UDR&rsquo;s policies and procedures. 
2. Source new vendors as needed in order to maintain community appearance and resident services. 
3. Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.
Administrative 
Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations:

1. Prepare, communicate and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.
 
2. Review, monitor, administrate and sign leases as required and needed.
 
3. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements Company policies and/or procedures. 
4. Plan and manage all community events.
 
5. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craigslist, etc.
 
6. Maintain acceptable NPS scores and facilitate Reputation Management Process. 
7. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications. 
8. Smart Rent Management and Package and Parcel Management. 
9. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the &ldquo;Key Policy&rdquo;. 
10. Investigate, address and resolve all community and resident issues, disturbances, complaints and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed. 
11. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required. 
12. Oversee inventory and replenishment of community office supplies and refreshments for office, residents and guests.
 
13. Develop and maintain emergency action procedures for the properties. 
14. Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met. 
15. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team. 
16. Comply with all Company policies and procedures related to employment.
 
17. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. 
18. Perform other duties as assigned or needed. 
PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Knowledge and understanding of business concepts and research principles, processes, and techniques. Knowledge of the principles of strategic business decision-making. Ability to apply policies and procedures to solve everyday business issues.

Understanding of overall property management. Must know and follow the Fair Housing laws. Knowledge of principles and methods for promoting property. Strong customer service and personnel management skills. Ability to develop and prepare business analysis and plans. Established ability in the use of social media websites like facebook, twitter, and pinterest. Demonstrated ability in budgeting and financial planning.

Highly organized and demonstrated project management skills. Ability to exercise initiative, problem solving and decision-making skills. Demonstrated understanding of social media campaigns. Ability to provide web-based analytics and recommendations. Ability to work a flexible schedule based on event calendar. Some weekend and evening work will be required.
 
 
Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.

Proven exceptional communication skills both written and verbal with an outgoing personality. Performs duties that require considerable initiative, independent judgment, and strong communication skills. Demonstrated knowledge and familiarity with community and rental property operations. Ability to work in conjunction with residents, prospective residents, Company managers, and associates. Ability to respond to common inquiries or complaints from subordinates, residents, regulatory agencies, or members of the business community. Polished highly professional interpersonal skills both in person, by phone and with all social media interactions. 
 
Knowledge of computer systems and applications. Must have experience with computer skills including Excel, word processing programs, internet, and e-mail at a highly proficient level. Demonstrated proficiency in the use of the internet and internet searches. Ability to create, compose, and edit written materials.
TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.

TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Time commitment and schedule may vary based on the event schedule. Some weekend and evening work will be required. 
EDUCATION AND EXPERIENCE:

1. Bachelor&rsquo;s Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required. 
2. Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred. 
3. Minimum of two years&rsquo; management or supervisory experience is required. 
4. Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred. 
5. Must have and maintain a valid driver&rsquo;s license unless otherwise noted.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 


UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Multi Site Community Director

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