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head concierge

Fairmont

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><p>
Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city&rsquo;s storied history and traditions to bring guests an exceptional experience in the heart of one of the world&rsquo;s most talked about destinations.</p><p>
Fairmont Quasar Istanbul is at once in touch with this fabulous city&rsquo;s past and part of its dynamic future, rising up from the heart of Istanbul&rsquo;s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.</p><b><br>
Job Description</b><p><br>
Ensure the smooth operation of information and message, mail, luggage and transport with high level of quality and maximum courtesy.</p><ul><li>
Assigns, supervises and controls the activities of the Concierge staff.</li><li>
Fulfils all requests for information and services such as entertainment, transportation, sightseeing and excursions. Makes sure that all employees are supplied with all resources necessary to respond the inquiries.</li><li>
Regularly updates employees with regards to information concerning the hotel services, VIP s and daily functions for them to be well informed.</li><li>
Maintains accurate information with regards to shops and opening closing times, local attractions, transportation, flight information, restaurants and other relevant details.</li><li>
Ensures adequate stock of necessary guest stationary, brochures, leaflets, and promotional items.</li><li>
Controls plans and gives guidance for luggage service carried out for the guests for maximum efficiency.</li><li>
Establishes an efficient system for loading, unloading, collection, delivery, of guest luggage including safe storage for short and long term.</li><li>
Takes responsibility of luggage registration.</li><li>
Takes responsibility for all the equipment used in his department such as luggage trolleys, computers etc.</li><li>
Be acquainted with all the facilities offered by the hotel including in room facilities.</li><li>
Encourages promotion of hotel services by employees as appropriate.</li><li>
Oversees the lobby area and main entrance to ensure cleanliness and tidiness at all times.</li><li>
Controls access to the hotel and parking arrangements including valet parking and ensures that access road to main entrance is clear of traffic at all times.</li><li>
Supervises distribution of mail, parcels, messages and faxes to guests and offices, also redirection of the mail for the departed guests.</li><li>
Supervises dispatch of fax and messages in the absence of switchboard operators.</li><li>
Ensures the correct charging for payable services extended by the concierge to the guests.</li><li>
In collaboration with security, provides the required control of main entrance to the hotel.</li><li>
Investigates and follows up on guest complaints and takes remedial action for those not to be repeated.</li><li>
Handles guest complaints on the spot.</li><li>
Is fully responsible for the departmental induction for all the staff and provides ongoing on the job training to achieve required standards.</li><li>
Prepares work schedule and vacation schedule for the department.</li><li>
Carries out inspections for the purpose of maintaining high standards of appearance, hygiene and staff relations.</li><li>
Ensures that function board is updated daily and correctly.</li><li>
Is fully responsible for the Flags.</li><li>
Is fully responsible of the Limousine Department</li><li>
Knows and follows the fire and safety regulations of the hotel.</li><li>
Performs other duties assigned by his/her supervisor.</li></ul><br>
<b>
Qualifications</b><p><br>
The qualifications are:</p><ul><li>
University degree preferably Tourism &amp; Hotel Management,</li><li>
Good command of English</li><li>
At least 2+ years of Head Concierge experience in luxury hotel management.</li></ul><br>
<b>
Additional Information</b><p><br>
Your team and working environment:<br>
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits.<br>
<b>Only Turkish or candidates which able to communicate in Turkish will be hired.</b><br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Head Concierge

Accor

<div><div>Company Description</div><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><p>
Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city&rsquo;s storied history and traditions to bring guests an exceptional experience in the heart of one of the world&rsquo;s most talked about destinations.</p><p>
Fairmont Quasar Istanbul is at once in touch with this fabulous city&rsquo;s past and part of its dynamic future, rising up from the heart of Istanbul&rsquo;s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.</p><div><br>
Job Description</div><p><br>
Ensure the smooth operation of information and message, mail, luggage and transport with high level of quality and maximum courtesy.</p><ul><li>
Assigns, supervises and controls the activities of the Concierge staff.</li><li>
Fulfils all requests for information and services such as entertainment, transportation, sightseeing and excursions. Makes sure that all employees are supplied with all resources necessary to respond the inquiries.</li><li>
Regularly updates employees with regards to information concerning the hotel services, VIP s and daily functions for them to be well informed.</li><li>
Maintains accurate information with regards to shops and opening closing times, local attractions, transportation, flight information, restaurants and other relevant details.</li><li>
Ensures adequate stock of necessary guest stationary, brochures, leaflets, and promotional items.</li><li>
Controls plans and gives guidance for luggage service carried out for the guests for maximum efficiency.</li><li>
Establishes an efficient system for loading, unloading, collection, delivery, of guest luggage including safe storage for short and long term.</li><li>
Takes responsibility of luggage registration.</li><li>
Takes responsibility for all the equipment used in his department such as luggage trolleys, computers etc.</li><li>
Be acquainted with all the facilities offered by the hotel including in room facilities.</li><li>
Encourages promotion of hotel services by employees as appropriate.</li><li>
Oversees the lobby area and main entrance to ensure cleanliness and tidiness at all times.</li><li>
Controls access to the hotel and parking arrangements including valet parking and ensures that access road to main entrance is clear of traffic at all times.</li><li>
Supervises distribution of mail, parcels, messages and faxes to guests and offices, also redirection of the mail for the departed guests.</li><li>
Supervises dispatch of fax and messages in the absence of switchboard operators.</li><li>
Ensures the correct charging for payable services extended by the concierge to the guests.</li><li>
In collaboration with security, provides the required control of main entrance to the hotel.</li><li>
Investigates and follows up on guest complaints and takes remedial action for those not to be repeated.</li><li>
Handles guest complaints on the spot.</li><li>
Is fully responsible for the departmental induction for all the staff and provides ongoing on the job training to achieve required standards.</li><li>
Prepares work schedule and vacation schedule for the department.</li><li>
Carries out inspections for the purpose of maintaining high standards of appearance, hygiene and staff relations.</li><li>
Ensures that function board is updated daily and correctly.</li><li>
Is fully responsible for the Flags.</li><li>
Is fully responsible of the Limousine Department</li><li>
Knows and follows the fire and safety regulations of the hotel.</li><li>
Performs other duties assigned by his/her supervisor.</li></ul><div><br>
Qualifications</div><p><br>
The qualifications are:</p><ul><li>
University degree preferably Tourism &amp; Hotel Management,</li><li>
Good command of English</li><li>
At least 2+ years of Head Concierge experience in luxury hotel management.</li></ul><div><br>
Additional Information</div><p><br>
Your team and working environment:<br>
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits.<br>
<b>Only Turkish or candidates which able to communicate in Turkish will be hired.</b><br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

LC Waikiki

<div>
 <p>
  <strong>
   ABOUT US
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Today LC Waikiki trades with more than 1300 stores in 63 countries, with the company&rsquo;s philosophy that
  <strong>
   &ldquo;Everyone Deserves to Dress Well&rdquo;
  </strong>
  enabling people to enjoy accessible fashion through quality products at affordable prices.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Role:
  </strong>
  International Retail Operations Executive (Europe)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Responsible of new store openings, carrying out operational processes.
  </li>
  <li>
   Supports the store managers as a mentor when necessary.
  </li>
  <li>
   Substitutes for Country and/or Area Managers when necessary.
  </li>
  <li>
   Does the market research and analysis of competition, creates an action plan and shares with the Head of International Retail Operations.
  </li>
  <li>
   Identifies the necessary measures to increase the sales in the stores and gives feedbacks to Area/Country Managers (Cash register, product, unit placement etc.)
  </li>
  <li>
   Follows the stores' stocks, shipments acceptances and return processes in accordance with the direction of the Head of International Retail Operations. Shares the wrong applications and action plans with the Head of International Retail Operations.
  </li>
  <li>
   Identifies the risks for the financial affairs related issues that are under his/her responsibility such as checking the salary-bonuses, store cash deficit, advance payments etc.
  </li>
  <li>
   Plans weekly business trips to the countries, reports to the Retail Operation Director regarding action plans, travel reports etc.
  </li>
  <li>
   Logistics durations and shipments
  </li>
  <li>
   Checking country occupancy rates
  </li>
  <li>
   Controlling product mix distributions
  </li>
  <li>
   Tracking OKRs and project/process management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   University Degree
  </li>
  <li>
   Excellent level in
   <u>
    English
   </u>
   (both written &amp; verbal)
  </li>
  <li>
   Minimum 3 years of experience in retail
  </li>
  <li>
   Analytic thinking skill
  </li>
  <li>
   Reporting &amp; analysis skills
  </li>
  <li>
   Ability to travel internationally
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    At LC Waikiki, we take the time to review each and every application due to LC Waikiki prerequisites. If your application found appropriate we will contact you via phone or email.
   </em>
  </strong>
 </p>
 <p>
 </p>
</div>


International Retail Operations Executive (Europe)

CHANEL

<div><div>As true Ambassador of the House within &#304;stanbul &#304;stinye Park Fashion boutique, you ensure the ultimate experience in our Fashion boutique throughout the client journey.</div><div>
The Client Coordinator mission is to fully embody the CHANEL relational promise within the boutique by providing to all clients an unique &amp; singular experience entering in &#304;stanbul &#304;stinye Park Fashion Boutique. Based on the different moments of the client journey, you will have a strong impact on:</div><div></div><div>
Welcome: personalized &amp; warm</div><ul><li>
Client recognition &amp; personalized welcome &ndash; especially of TOP clients (incl. International Hospitality coordination)</li><li>
Ease &amp; dispatch the flows depending on client profile (sav, rdv, top clients) &amp; introduce clients to a welcome area</li><li>
Development of a professional and reliable hostess team in close collaboration with the Hostess agency</li><li>
Guarantee optimal use of queue management system &amp; coordinate appointments allocation between Online appointment booking and personal appointments taken by the Fashion Advisors</li><li>
Monitor LES RDV mode: brief the team every morning, track attendance &amp; purchase - open rdv based on boutique needs and attribute existing rdv based on presence</li><li>
Support the deployment of new CX projects/apps to improve client experience in boutique</li></ul><div></div><div>
During: unique &amp; surprising</div><ul><li>
Introduce the boutique storytelling (while hostess takes client information) and introduce the different areas of the boutique, to make them feel free to ask any question until a fa is available</li><li>
Create the link with other team members such as with boutiques managers in case of client litige; with tea lady (whatsapp to tea lady &amp; EasyBoutique)</li><li>
Ensure the best boutique atmosphere: adjustment with VM team, temperature, music, beverages</li><li>
Coordinate with sales manager to feed the gaps if necessary (FA unavailability, avoid any leave of client unaccompanied etc&hellip;) &agrave; partnering with the FA to ensure smooth flows in the boutique and optimal client experience</li></ul><div></div><div>
Farewell: memorable now &amp; forever</div><ul><li>
Ensure all clients are accompanied to the exit, call taxis if needed</li><li>
Farewell word to monitor satisfaction of the visit + monitor after sales survey and follow-up with the team</li><li>
Take care of deliveries to the clients if needed</li><li>
Birthdays management: list checking with fashion advisors</li><li>
La bulle support: weekly priorities reminder &amp; time slot coordination to support sales manager</li><li>
Events coordination support: targeting/client identification, event organisation support &amp; follow-up together with marketing manager</li><li>
Client experience ambassador: pulse index, voc, google reviews monitoring, access to google reviews to be able to answer to clients and tackle critical cases</li></ul><div></div><ul><li>1 morning brief per month to be animated (successful client stories, black &amp; white pearls)</li><li>Double reporting to &#304;stanbul &#304;stinye Park Boutique Manager &amp; Client Marketing Manager</li></ul><div></div><div>
Profile</div><div>
Client and service-oriented, previous experience in the Retail or hospitality industry (luxury hotels) would be greatly appreciated. Soft skills above all:</div><ul><li>
Emotional &amp; situational intelligence</li><li>
Solution driven with common sense</li><li>
Eye for detail &amp; good memory (client recognition)</li><li>
Ability to handle stressful situations with grace &amp; flexibility</li><li>
Energized by human interactions &amp; empathetic</li><li>
Genuine service mindset</li><li>
Not a hotel concierge (no management of special requests, no restaurant bookings&hellip;)</li></ul><div></div><div><i>
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.</i></div></div>

Client Coordinator

Christian Dior Couture

<div>
 Position
 <br/>
 <br/>
 Christian Dior Couture operates several boutiques in Turkey, both in city centers and in resort locations.
 <br/>
 <br/>
 The Turkish market is managed by the CD Turkey Country Manager on behalf of Christian Dior Couture's Southern Europe Zone.
 <br/>
 <br/>
 This position reports directly to the CD Turkey Country Manager, with a functional report to the Southern Europe CD Operations Manager.
 <br/>
 <br/>
 The Turkey Country Operations Manager is responsible for the overall management of operations, staff, merchandise, and customer service in the Turkish boutiques.
 <br/>
 <br/>
 The Turkey Country Operations Manager is also responsible for maintaining and achieving operational and merchandising standards and goals, and for developing the Turkish Operations Team in collaboration with the CD Turkey Country Manager and the Boutique Managements.
 <br/>
 <br/>
 In this context, the Turkey Country Operations Manager will participate in the development and growth of the subsidiary.
 <br/>
 <br/>
 The local Turkish Head Office is located in Istanbul.
 <br/>
 <br/>
 Job responsibilities
 <br/>
 <br/>
 <strong>
  Inventory And Stock Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage, facilitate, and ensure completion of all inventories and cycle counts.
  </li>
  <li>
   Validate stock adjustments.
  </li>
  <li>
   Investigate with Head Office on any discrepancies in receptions or stock transfers.
  </li>
  <li>
   Manage &ldquo;End of Life&rdquo; product cycle.
  </li>
  <li>
   Oversee the Turkey &ldquo;After Sales&rdquo; program.
  </li>
  <li>
   Follow-up repairs of defective or damaged goods, from store stock or from after-sales.
  </li>
  <li>
   Organize local Family Sales.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Policies &amp; Procedures
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure store compliance to policies and processes and drive operational excellence through audits &amp; action plans.
  </li>
  <li>
   Understand, abide by and enforce all operational policies and procedures as dictated by Retail Handbook Procedures, the human resources guide and other related material.
  </li>
  <li>
   Train newcomers to Dior retail procedures, stock management procedures and cash desk operations.
  </li>
  <li>
   Prepare Monthly Internal Control reports.
  </li>
  <li>
   Be project leader for all &laquo;back-office&raquo; tool evolution/roll-out &amp; support the Digital evolution on retail special projects roll-out.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Store Facility
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure maintenance and overall upkeep of the store and local Head Offices.
  </li>
  <li>
   Manage the boutiques and offices facilities: cleaning, repair &amp; maintenance, security.
  </li>
  <li>
   Serve as direct liaison between all sub-contractors and vendors to verify that corporate standards of store and offices are always met.
  </li>
  <li>
   Ensure that all Health &amp; Safety requirements are always met.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Logistics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee all processing of shipments, transfers, and consignments.
  </li>
  <li>
   Follow-up of deliveries with freight forwarder and customs broker.
  </li>
  <li>
   Coordination with accounting back office, follow-up of KPI&rsquo;s.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accounting and financials
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pre-check store invoices, and any required documentation according to the internal Purchase procedure.
  </li>
  <li>
   Follow-up sales reconciliation between Dior System, and E-invoice/E-archive portals.
  </li>
  <li>
   Be responsible for Turkey expense control (monthly P&amp;L analysis).
  </li>
  <li>
   Follow-up anti-money laundering compliance.
  </li>
  <li>
   Verify cash vs sales reconciliations.
  </li>
  <li>
   Coordinate with Finance Manager and Head Office regarding insurance matters (product damage, business interruption, civil liability, other HR insurances).
  </li>
  <li>
   Annual external audit: reply to any queries from auditors, together with CD Turkey Country Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Legal and Administrative
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Follow-up contract expiry and renewals.
  </li>
  <li>
   Follow-up HR administrative aspects, to be shared with HR Manager and accounting back office: time schedules, overtime, absence/leaves, staff commissions.
  </li>
  <li>
   Comply with legal/administrative declarations needed in current or future stores.
  </li>
  <li>
   Coordinate with Dior Legal Department and local advisors.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Store opening
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate with Dior Architecture Department and local suppliers in any store opening/renovation project, including seasonal projects.
  </li>
  <li>
   Follow-up related administrative aspects.
   <br/>
   <br/>
  </li>
 </ul>
 Profile
 <br/>
 <br/>
 <ul>
  <li>
   University graduate with 5-10 years of experience in management.
  </li>
  <li>
   Retail experience.
  </li>
  <li>
   Knowledge of accounting is appreciated. / Accounting skills are a plus.
  </li>
  <li>
   Knowledge of logistics is appreciated. / Logistics skills are a plus.
  </li>
  <li>
   Native Turkish speaker, proficient in English.
  </li>
  <li>
   Proficient in Excel.
  </li>
 </ul>
</div>


Country Operations Manager

Confidential

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are seeking a strategic and driven Operations City Head to oversee the strategy and successful execution of our customer onboarding process in Turkey. While the Operations City Head will not personally handle onboarding, they will lead and manage a skilled team to achieve customer acquisition goals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Roles and Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Plan for city growth and market penetration.
  </li>
  <li>
   Responsible complete city P&amp;L and budget allocation
  </li>
  <li>
   Plan and execute BTL activities across the city.
  </li>
  <li>
   Organize and monitor effort to acquire new customer and driver partners in respective zones
  </li>
  <li>
   Responsible for Strategizing and handling day-to-day operations in the city.
  </li>
  <li>
   Responsible for integration of ground operations with technology, core operations.
  </li>
  <li>
   To ensure long-term and profitable relationships with business partners and supply retention
  </li>
  <li>
   Gather product and market intelligence for improvement of the product
  </li>
  <li>
   Devise Implementation strategy for new products/process launched.
  </li>
  <li>
   Planning, hiring, training and effective utilization of resources in different functions.
  </li>
  <li>
   Implement new processes and refine existing processes in operations that fit within the organizational goals.
  </li>
  <li>
   Contributing to long-term goals around business and people development, including succession planning &amp; clients&rsquo; retention.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   Proven working experience in operations and sales track record.
  </li>
  <li>
   Proficiency in English and Turkish
  </li>
  <li>
   Market knowledge (FMCG, Logistics, E-Commerce)
  </li>
  <li>
   Good Analytical and problem-solving skills.
  </li>
  <li>
   Communication and negotiation skills
  </li>
  <li>
   Time management and planning skills
  </li>
  <li>
   People management
  </li>
 </ul>
 <p>
 </p>
</div>


City Operations Head

Workforce Management&Planning Senior Specialist (TR&GR)

Explore 96+ Head concierge in Istanbul this October. Find roles across top companies and apply now to boost your career.

96 head concierge jobs IN Istanbul

Head Concierge

Head Concierge

International Retail Operations Executive (Europe)

Client Coordinator

Country Operations Manager

City Operations Head

Workforce Management&Planning Senior Specialist (TR&GR)